Healthcare Magazine - September 2022

Sep 2022 | healthcare-digital.com McMeans:Jones-Jennifer AbbottequityhealthAdvancingwith Conneryd-DoctorLundgren: On healthcaredigitalatKry Providence: innovationsHealthTech Servier Pharmaceuticals: Digital transformation and unsung healthcare heroes brandsHealthcare Ingenovis Health fights for mentalprofessional’shealthcarewellbeingIngenovisHealthsupportsthelivesofhealthcareworkersandtheircareerambitions

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“I am really looking forward to seeing where the future takes BizClik (or maybe where BizClik takes the future)!”

The summer’s not over

HEALTHCARE-DIGITAL MAGAZINE IS PUBLISHED BY © 2022 | ALL RIGHTS RESERVED

Hello Healthcare Digital readers, In this issue, we speak with Jennifer JonesMcMeans about her work with global healthcare leader Abbott and Doctor Kalle ConnerydLundgren reflects on his role at Europe’s largest digital healthcare provider, Kry. Craig Cooper shares his story from living in a tent as a teenager to becoming the CEO of CardieX, a medical equipment manufacturing company, and Rob Milnes explains the work behind viO HealthTech, which supports families hoping to conceive. This issue also owes a great deal of thanks to our intern, Charlie Steer-Stephenson. “I’ve had the privilege of working with a great group of people who have taught me so much –not only about the editorial and writing processes, but also about the wonderful worlds of business,” she said. “I am really looking forward to seeing where the future takes BizClik (or maybe where BizClik takes the future)!”

Thank you Charlie, Helen HELEN ADAMS helen.adams@bizclikmedia.com healthcare-digital.com

phenomenalpossiblebusinessesincredibleInSeptemberHealthcarewithDigitalthisissue,wehearthestoriesofmanyhealthcareworkersandwhattheiraredoingtomakeahealthierworldwithhonest,dedicatedteamworkandnewtechnologies

Servier Pharmaceuticals Improving the lives of patients 50 Ingenovis Health Ingenovis Health’s professional support for healthcare staff 26 Our UpfrontRegularSection: 10 Big Picture 12 The Brief 14 Timeline:AViralHistoryofMonkeypox 16 Trailblazer:DrRangan Chatterjee 20 Five Minutes With: Brett HaGen Digital Health Doctor Conneryd-Lundgren on digital healthcare at Kry 62 Hospitals Jennifer advancingJones-McMeanshealthequitywith Abbott 42 CONTENTS

Vitality Using technology to transform health insurance 70 The University of Kansas Health System Guardians of a world-class academic medical centre 94 Medical ManufacturingEquipment CardieX’s healthcare technology is stopping heart disease 88 Providence St. Joseph Health Modernising & Innovating Healthcare 118 Infertility Rob Milnes CEO of viO HealthTech on fertility technology 108 Digital Health and Care Wales Digital transformation at Digital Health and Care Wales 154 Top 10 healthcare brands132144 Taiwan Excellence Award Winners New technologies

toReadydefend. We help busy and lean security operations teams save the day — day after day.

LogRhythm: Helping the healthcare industry fight cybercrime

Andrew Hollister, Deputy CISO and Vice President of LogRhythm Labs, shares how the company is mitigating cyberattacks on healthcare organisations. Security intelligence company, LogRhythm, was founded with the ambition to save the world from cyber threats. The founders saw the importance of equipping network defenders with the tools they needed to quickly see what threat actors were doing and to be able to respond to those activities.

Schedule Live Demo

Andrew Hollister, Deputy CISO and Vice President of LogRhythm Labs said: “Healthcare organisations are in a unique position. They’re holding huge quantities of sensitive data making them prime targets for bad actors that are directly focused on compromising patient data and critical hospital technologies.”

“Typically, healthcare organisations don’t have massive cyber security budgets. Through our platform, we can help our healthcare customers get the most value from the resources that they have. We’ve also developed the Security Operations Maturity Model that helps organisations of all types develop their security operations and improve their resilience to cyberthreats. Security is not a step; it is a journey, and we want to provide guidance to organisations to help them.”

Hollister outlined ways in which LogRhythm assists healthcare in the fight against cybercrime. Its primary way of helping is with threat detection, explaining that they help detect threat actors in their customers’ environments early to mitigate risks, and provide support to meet compliance requirements.

LogRhythm’s overall focus continues to be on reducing the time that it takes to detect and respond to cyberattacks and provide solutions that evolve with the ever-changing threat landscape.

Speaking on the importance of partnerships, Hollister noted that the company seeks to make it a bidirectional effort. “We’ve worked with many healthcare organisations over the years and as a result, we’ve gained insight into how those organisations work and where their priorities are. We’ve been able to develop specific content that helps healthcare organisations with the challenges they have in the cybersecurity space.”

LogRhythm supports small businesses through to multi-national enterprises, offering them a wide range of services. One of the main sectors it works with is healthcare.

BIG PICTURE 10 September 2022

FirstTURKEYdiscoveredinlaboratory monkeys in 1958, the monkeypox virus has been transmitted among humans since 1970. Initially isolated in Africa until the first US outbreak in 2003, monkeypox was recently declared an international public health emergency, as outbreaks affect 69 non-endemic countries due to travel-related transmission.

healthcare-digital.com 11

Monkeypox virus

a tomotivatingthat'stocontributioncuringcancer,averyreasongetoutofbed

Bart

Valdez IngenovisCEO, Health READ MORE 12 September 2022

CardieX’s healthcare technology is stopping heart disease

33%33%technology Knowing that you are

Mark Yunger Head of IT,

Servier Pharmaceuticals READ MORE plannobodythetheface.industryhealthcarepunchedCOVID-19theintheItpunchedworldinface–andhada

Craig Cooper CEO, CardieX

Doctor Conneryd-Lundgren on digital healthcare at Kry Kry, Europe’s largest digital healthcare provider, enables patients to consult with a healthcare professional in minutes via a smartphone and through pay-as-you-go healthcare for patients.

THE BRIEF

Rob Milnes CEO of viO HealthTech on fertility making

of deaths in the United States are as a result of cardiovascular disease

Craig Cooper, the CEO of CardieX, shares his journey into the healthcare sector and how it was born out of a personal interest in wellness.

BY THE NUMBERS

Rob Milnes, CEO of viO HealthTech, gives people information on growing their family, showing them which technology can support them in this adventure.

WUPDON SEP 2022 healthcare-digital.com 13

“The work we're doing with the clinical trials and diversity inclusion fits right into Abbott's sustainability campaign. Our 2030 goal is to treat about three billion people, with a clear commitment to the patients, physicians and healthcare workers,” said Jones-McMeans.

The UK’s National Health Service is in a critical condition. The pandemic has exposed weaknesses such as understaffed wards, overworked staff, long waiting times, healthcare workers facing racial discrimination and rising medical negligence claims. Global healthcare leader Abbott helps people live life to the fullest. As Abbott’s divisional Vice President of Global Clinical Affairs for the healthcare company’s vascular arm, Jennifer Jones-McMeans is part of a team of 113,000 employees working across 160 countries. With a Doctorate in exercise physiology from the University of Maryland College Park and a three-year post-Doctoral Fellowship in the Division of Hypertension at the University of Texas Southwestern Medical Centre, Jones-McMeans has also conducted clinical trials for hypertension and cardiovascular disease in communitybased research that sought to educate local community leaders.

Jennifer withadvancingJones-McMeanshealthequityAbbott

 3M Material science innovator

THE HEPATITIWORLDSALLIANCE

From Jones-McMeans’ perspective, the future of healthcare is evolution, progress and upending the medical status quo.



3M has announced that it will build a global healthcare technology company to focus on biopharma filtration and technology. 3M chairman Mike Roman believes that the decision will support the healthcare industry. AIDOC Aidoc utilises the best of AI in order to reduce healthcare disparity and support the healthcare labour shortage. Aidoc’s AI healthcare solutions have been built to ‘empower physicians to expedite patient treatment and enhance efficiencies’.

28th July was World Hepatitis Day. For the World Hepatitis Alliance, it was an opportunity to discuss how to fight viral hepatitis in the face of a new outbreak in children.  NHS



The monkeypox virus was first identified in laboratory monkeys that were being used for polio vaccine research in Copenhagen, Denmark. Interestingly, these Asian monkeys from Singapore didn’t contract the virus until two months after their arrival in Denmark – and the reason is yet to be explained.

A VIRAL HISTORY OF MONKEYPOX

TIMELINE

The first human case of monkeypox was detected in a nine-month-old boy in the Democratic Republic of the Congo. For the next three decades, monkeypox outbreaks were isolated to Central and West Africa. Two variations were identified: the more severe Congo Basin clade and the West African clade.

Virus discovered in monkeys in Copenhagen

1958 1970 14 September 2022

First human case in Central Africa

Monkeypox is a viral zoonosis (a virus transmitted to humans from animals) that shares its lineage with the variola virus – the virus that causes smallpox. Monkeypox symptoms are typically milder than smallpox and cases are rarely fatal, but, recently, the virus has become a primary concern for public health officials in smallpoxfree areas across the globe.

Monkeypox

internationaldeclaredpublichealthemergency

The rapid spread of the virus across 69 nonendemic countries between May and July has caused the World Health Organisation to declare ‘a public health emergency of international concern’. As of the 25th July 2022, there have been 18,095 cases with 75 deaths from 75 countries in the past year.

First outsideoutbreakofAfrica

Monkeypox travels In the UK, the first cases of monkeypox were found in two individuals who had recently travelled from Nigeria. Public health authorities responded quickly to implement infection control; of 134 potential contacts, only four became ill. Subsequent cases in Israel, Singapore and the US were also travel-related. 2022 healthcare-digital.com

Beginning in May 2003, 71 cases of human monkeypox were identified in six Midwestern US states. The outbreak began when a three year-old girl was bitten by a prairie dog (a type of squirrel) that had been infected by rats imported from Ghana. No deaths were reported.

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2003 2018

In discussion with Fearne Cotton on her Happy Place podcast , Chatterjee spoke openly about how his 20 years’ medical experience – as well as his personal struggles as a doctor with an immigrant background – have shaped his mission, which is: “To help 100m people feel fantastic by restoring them to optimal health.”

Dr Rangan Chatterjee was born to Indian parents in Manchester, England, in 1977. Inspired by his father’s hardworking attitude as a consultant at Manchester Royal Infirmary, Chatterjee studied Medicine at the University of Edinburgh, where he graduated in 2001 with an extra degree in immunology.

TRAILBLAZER

Name: Dr Rangan Chatterjee

Dr Rangan Chatterjee, health and happiness

Dr Chatterjee first entered the public eye as resident doctor on BBC Breakfast, where he administered general health advice to the public in response to current medical research. In March 2020, he featured in a BBC Breakfast conversation alongside other leading UK doctors (Professor Tom Solomon and Dr Chaand Nagpaul) to offer a much-needed ‘GP perspective’ on the early COVID-19 outbreak. Most importantly, though, he encouraged viewers to take care of their mental and physical health during the lockdown – which many were unintentionally ignoring in the face of the pandemic.

To do this, Chatterjee has used multiple platforms to advocate for a holistic approach to mental and physical health. Today, he is devoted to promoting new ideas about progressive medicine to help people live happier, healthier, and more fulfilled lives.

In 2015, Chatterjee presented the BBC documentary, Doctor in the House ( rated 8.4/10 stars on IMDB ). For two series (2015/2017), Dr Chatterjee temporarily moved in with families dealing with health concerns. After analysing their lifestyles and determining the root cause of their health problems, Chatterjee empowered the families

Job Title: doctor, author and podcaster Company: BBC 1.5m eachLivelistenpeopletotheFeelBetter,Morepodcastweek

16 September 2022

Chatterjee, a public happiness experthealthcare-digital.com 17

“I want to empower you to become the architect of your own health. Because when you feel better, you live more” TRAILBLAZER 18 September 2022

Feel Better, Live More is the #1 health podcast in the UK & Europe. One and a half million people watch and listen each week. listen to Dr Chatterjee’s podcast each week, and it remains the #1 health podcast in the UK and Europe. Chatterjee outlines his personal mission in the podcast introduction: “I want to empower you to become the architect of your own health. Because when you feel better, you liveEachmore.”week, he interviews leading experts in different areas of health and lifestyle – from discussing posttraumatic stress and resilience with Holocaust survivor Dr Edith Eger, to exploring the latest science in gut health with world-leading expert Professor Tim Spector. The Feel Better, Live More podcast is an accessible yet thought-provoking platform for non-specialists to learn about current medical research and interests across the world. to make small, practical changes (such as swapping out sugary snacks or implementing a morning/ bedtime routine) that would lead to happier, healthier lives. This established Chatterjee’s status as a leading public health expert determined to help people improve their own health and happiness. Since 2017, Chatterjee has written five influential books to help him achieve this mission. His first publication, The 4 Pillar Plan, promotes simple, accessible ways to improve health by encouraging people to pay attention to how they relax, eat, move and sleep. In The Stress Solution (2018) and Feel Better in 5 (2019), Chatterjee offers readers more practical solutions to reset their lives – this time with a US edition and translations for German, Dutch and Swedish audiences. In 2020, Chatterjee released Feel Great, Lose Weight, an influential book that debunks diet myths and provides readers with realistic habits to adopt for long-lasting weight loss. Chatterjee’s most recent publication, Happy Mind, Happy Life: The New Science of Mental Wellbeing ( rated 4.36/5 stars on goodreads ) promises to help readers feel better about themselves and learn to live fulfilling lives by cultivating core happiness – a primary message that Chatterjee reiterates across his social media and interviews. Today, Chatterjee is best known for his weekly podcast Feel Better, Live More. 1.5m people watch and healthcare-digital.com

19

BRETTHAGEN

20 September 2022

Vision Source optometrist

“My favourite moments are showing people what they didn't know they were missing, showing them what they could see when they came into our office, not knowing what they were missing. We all have an amazing tolerance for blur when we don't know any better. It just doesn't happen until people come into our offices and –whether it's their first pair of glasses, first pair of contact lenses, laser surgery or cataract surgery – all of them are just amazing moments to witness, and I feel very privileged to be a part of it.”

As an optometric physician, Hagen helps his patients see the world. After a virus, he experienced devastating hearing loss that persisted until he discovered Widex MOMENT hearing aids. Now, he wants more people to face their fears and get their hearing checked. TELL US ABOUT HOW YOU BECAME AN »OPTOMETRIST? “In sixth grade, I shadowed a state patrolman in his occupation. We were riding, and he could read the licence plates in front of us, but I couldn't. I thought you must have to have Superman vision in order to be a state patrol. Some weeks later, I discovered I needed glasses. Many years later, I wanted to provide that same amazing gift of sight to others. I’m now 30 years into my career.

FIVE MINUTES WITH... Q . HI BRETT!

“I'm one of those lucky people who enjoys going to work in the morning. I work with a great crew, and our goal for people is that they will smile – or genuinely laugh – at least once when they're in the office. Giving patients unexpected vision creates that moment very easily.

“I could hear young werewomen'svoices,hearvoices,children'sIcouldmen'sbutvoicesgonetome” healthcare-digital.com 21

Q. WHY IS A CAREER IN OPTOMETRY FULFILLING TO YOU?

“I have people apologise when their vision is normal and they say ‘Sorry to take up your time, doctor. I was a little concerned’ – but I instantly reassure them. Literally, on my first day, I was told by a senior colleague: ‘Half your day will be spent assisting people and half your day will be spent reassuring people, and both will appreciate you equally’.”

Q. TELL US ABOUT HOW YOU LOST YOUR HEARING.

“From then I struggled, but was able to follow some of the tips he provided in terms of keeping my hearing motivated to listen. But, recently, it became much more difficult to hear. I could hear the conversation when talking to my wife, but I literally couldn't discern the words. She's very gracious; I’ve spent the last couple of years asking her to repeat herself.”

“I have a special needs son at home who has Down's syndrome and cerebral palsy. In his younger days, he was often hospitalised due to a variety of different viruses. During one of those hospitalisations, we were in the hospital for ten days with him, because he is non-verbal. At the end of that stay, I contracted his virus. I was ill for a couple of weeks and experienced fogginess in my hearing.

Q. HOW DID HEARING LOSS IMPACT YOU?

FIVE MINUTES WITH... 22 September 2022

“Some months later, I went to a friend of mine who was an ear, nose and throat physician. I told him about the fogginess of the virus in my hearing, which hadn't gone away. We checked my hearing and my low

and high ranges were normal, but the middle range was devastated. I could hear young children's voices, I could hear men's voices, but women's voices were gone to me.”

Q. TELL US ABOUT YOUR RECENT JOURNEY TO BETTER HEARING.

“I tell people there is no risk at all in getting your eyes checked, and I would extend the same thing to hearing. Get your hearing assessed, even if it's just to reassure you. I spend my half my day as a physician fixing eye problems and half my day reassuring people, and find both experiences gratifying.

23

Q. WHAT WOULD YOU SAY TO SOMEONE WHO WAS IN YOUR POSITION WHEN YOUR HEARING FIRST CHANGED?

“I encourage people, if they or their family have questions, to see an audiologist. There's no risk in an assessment” healthcare-digital.com

“When COVID-19 hit, my patients all wore masks and I was unable to read their lips. I finally visited an audiologist and had my hearing retested. After trying several hearing aids, I was fitted for Widex MOMENT hearing aids. They sounded natural, like a nice speaker. I heard my feet rustling against the carpet and fingernails on laptops! With my hearing, I experienced the same sensory awakening my patients do with their vision. “Now, I use the Widex MOMENT app on my smartphone, which is programmed with a custom setting that increases performance in that middle frequency range I struggle with.”

“People like to hear that everything's okay. There's nothing wrong with that. I would encourage people, if they have any questions or their families do, to go in either to prove them right or prove them wrong. Either way, you have powerful information going forward as to whether you're participating fully in the world or not. There's just no risk in an assessment.”

A BizClik Brand

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26 September 2022

ATTRITIONPROVIDERHEALTHCAREHEALTHINGENOVISSTEMS healthcare-digital.com 27 AD WRITTENFEATUREBY: HELEN ADAMS PRODUCED BY: BEN WIGGER INGENOVIS HEALTH

28 September 2022 INGENOVIS HEALTH

2021 wasIngenovisyearHealthfounded healthcare-digital.com 29

To design and deliver this industry-leading program, Ingenovis Health drew on a wealth of experience from across the organisation – particularly frontline caregivers – and followed a philosophy of listening and caring. Serving others in the healthcare industry at Ingenovis Health

"We had to quickly move from an officebased support team to fully remote, while still fulfilling 3-4 times our regular order volume. It meant having to rapidly adapt to new working conditions amid a massive escalation of business."

Ingenovis Health’s professional support for healthcare staff

Valdez, who has honed his leadership and business skills across the healthcare, human

"Adaptability is the most important quality in a leader," says Valdez. And it is this attribute that Valdez became a firm proponent of when Fastaff and U.S. Nursing, the two brands he was running, received their first COVID-related orders in February 2020. Immediately following this, orders began to escalate rapidly; meanwhile, quarantine and isolation mandates started sweeping across the US, as they did throughout the rest of the world.

committing unprecedented resources and focus to the mental wellbeing and career development of nurses, doctors and healthcare professionals in their ecosystem through the introduction of the Ingenovis Health ACT program.

To care for the providers in the midst of this strain, leaders like Bart Valdez, CEO of Ingenovis Health, recognise that that means the staffing industry needs to change as well, providing enhanced care that may not have been necessary before on such a wide scale.

In recent years, the healthcare landscape has changed, as have the conditions for providers, adding to the burden of unparalleled mental stress experienced by all health and social care staff.

30 September 2022 INGENOVIS HEALTH

Bart Valdez assumed the position of Chief Executive Officer for Fastaff and U.S. Bart Valdez TITLE: CEO COMPANY: INGENOVIS HEALTH INDUSTRY: HEALTHCARE LOCATION: FLORIDA, US “Our focus is to get a holistic approach through advocacy of hearing theirworkershealthcareandbuildingcareer” BART VALDEZ INGENOVISCEO, HEALTH healthcare-digital.com 31

Denise Triba brings more than 20 years’ experience in human resources to Ingenovis Health. She has Denise Triba TITLE: CHIEF HUMAN RESOURCES OFFICER INDUSTRY: HR LOCATION: DENVER, US “I really believe that you come to healthcare to make a tothroughdifferencebeingableserveothers” DENISE TRIBA CHIEF HUMAN RESOURCES OFFICER, INGENOVIS HEALTH INGENOVIS HEALTH 32 September 2022

32% of leaveworkershealthcareplantotheindustrywithinthenext12months healthcare-digital.com 33

"I believe that you come to healthcare to make a difference through being able to serve others," says Triba. "That's been the case whether I've been in large healthcare systems as a healthcare administrator or in a human resources role.

“The purpose of the ACT program is to provide the industry’s best employee capital and healthcare innovation industry, leads a family of six brands under the Ingenovis Health family umbrella, designed to meet the expanding needs of contingent workforce solutions at a time when demand is high and supply is at its lowest.

Acknowledging that the healthcare system was fragile prior to COVID-19, Valdez nevertheless notes that there was no way to predict how a worldwide pandemic would decimate an already-precarious clinical workforce. "There's been a chronic shortage for many years," says Valdez. "Then, COVID19 hit; it exposed and accelerated all those weaknesses throughout the system."

Ingenovis Health Executives like Denise Triba, Chief Human Resources Officer, found

they had to adapt multiple systems and provide enhanced benefits for both staff and patients while in the eye of the pandemic’s storm. Now, however, they are fully committed to the implementation of the ACT program and its aim to help providers grow, thrive and advance in their careers.

Even Mobley's role in the U.S. Navy didn't compare to serving on the frontline during the COVID–19 pandemic.

was that I wanted to learn to be able to take care of my grandparents as they got older."

"I worked three jobs to put myself through community college," explains Mobley. "It was important to me to find a career that allowed me to work nights. The biggest factor, however, 1.5k

Now, Triba serves healthcare professionals like Fastaff ICU RN Lydia Mobley, who was drawn to nursing at the prospect of being able to care for her ageing grandparents and having the flexibility to work nights.

+ number IngenovisemployeesofatHealth 34 September 2022

ACT: Advocacy, Career and Tools for healthcare professionals During the pandemic, Ingenovis Health was forced to expand rapidly to meet the escalating need for nurses, physicians and other allied health providers. In a few short months, Ingenovis Health doubled its workforce at the height of the pandemic and experience for healthcare providers, but we also want to inspire a movement that raises standards of support and career development across the profession, as well as attract new talent.”

As a Voice of the Clinician, Mobley is a direct connection to frontline nurses. Whether through one-on-one discussions or social media monitoring, Mobley plays supported more than 10,000 nurses across 48 states, including as far north as Alaska. Unfortunately, the aftermath of the pandemic has illuminated the shrinking clinician workforce and exacerbated the challenges of expanding the pipeline of new nurses while retaining current clinical professionals.Coupledwith the limitations of educational opportunities and facilities, the pressure experienced by healthcare professionals stationed at the patient's bedside has created a challenging environment – a point that Mobley reiterates. healthcare-digital.com

In response to experiences such as Mobley's, Ingenovis Health launched the aforementioned ACT (Advocacy. Career. Tools) program, designed to provide clinicians with the tools and resources they need to grow, flourish, and advance their careers.

Ingenovis Health's ACT program began with establishing listening posts with the aim of obtaining feedback on the challenges that clinicians face on a day-to-day basis.

The company retained an expert clinical advisor and engaged frontline clinicians, including Mobley, to serve as industry voices offering first-hand insights to shape meaningful program benefits.

The ACT program offers Ingenovis Health healthcare professionals more than the typical offerings by focusing on five critical areas of professional growth and wellbeing, which include wellness and retention; training, coaching and development; achievement and recognition; service and support; and inspiring a movement.

"The burnout from COVID-19 was pretty traumatic," she agrees. "The number of deaths we saw – and are still seeing – is unprecedented." Fortunately for Mobley, she was able to seek treatment to help cope with the trauma, but not every healthcare worker is as lucky.

"I still see a therapist," Mobley continues. "It makes me sad to know that not all healthcare workers out there have someone who knows what it's like inside hospitals."

"We can help them manage through multiple stages of their careers by being their partner to meet career or lifestyle goals," explains Valdez. "It's about developing the tools they'll need to manage and thrive."

35 INGENOVIS HEALTH

The Ingenovis ACT program leverages listening and data collection from frontline workers to better understand retention and attrition factors. This helps providers to prioritise the efforts that will yield the most significant impact. It incorporates tools and resources ranging from mental health support to financial counselling, further education and advocating for critical issues impacting the profession.

In addition, the company is introducing new and advanced programs supporting clinicians' career development to help workers gain the training they need to reach the next level. Ingenovis Health hopes this will encourage professionals to overcome the challenges in their roles.

LYDIA MOBLEY ICU INGENOVISNURSE,

"I talk with my peers to gather insights and perspectives on how Ingenovis Health can support them in ways that are meaningful to their lives," Mobley explains. To this, Triba adds: "Within the Ingenovis Health ACT program is the thoughtful listening-and-learning component; the voice of the nurse is critical to that."

“The burnout from COVID-19 was traumatic. I hope everyone will reach out to someone to deal with the trauma” HEALTH an essential role in helping to identify and develop solutions.

36 September 2022 INGENOVIS HEALTH

healthcare-digital.com 37

38 September 2022 INGENOVIS HEALTH

Triba believes that, without having an active listening component, the company would be Mobleydisconnected.agreesthatACT will not only help nurses by offering a wide variety of benefits, such as mental health counselling and career advancement, but it will also help all healthcare workers to encourage other saysthosegenerallymedicalpeopleimportant,inratioslikeawarenesshealthcareallchangetransformationalaimsupportenvironmentstohealthcarecompaniesstaffingandsystemsimproveworkingandofclinicians.Inshort,theistoinspireacrossfacetsoftheindustry."Evenbringingtotopicsnurse-patientorviolencetheworkplaceisbecauseoutsidethefielddonotdiscussthings,"Triba.

But ACT is not just for Ingenovis Health professionals.

The company views the initiative as an imperative for the entire industry.healthcareIf successfullyit keeps more manageprofessionalshelpsorganisationHealthaddstheincompanythebecausetoinspiretheeffecthavebedside,workershealthcareattheitwillarippleacrossindustry."Wehopetoothersdotheirpart,nowistimeforeverytoleanandbepartofsolution,"Valdez.Ingenovisisanthathealthcaretheirwellbeing, define their career paths and inspire others to support healthcare providers in a better way, transforming the industry and attracting new"It'stalent.thecore of who we are," agrees Triba. "Lydia is a great example of one of our clinicians who provides us with information about what's on the minds of healthcare professionals. Based on that information, we can then build a program that addresses those concerns and supports those needs."

Ingenovis Health is ready for these difficult discussions with healthcare professionals, knowing it will help to make the sector stronger. But the company can’t do it alone.

anobodytheindustryentirepunchedCOVID-19thehealthcareinface–andhadplan”

BART VALDEZ INGENOVISCEO, HEALTH healthcare-digital.com 39

"We're going to be hearing what the challenges are from healthcare workers and then building a game plan to meet their career and lifestyle objectives," said Valdez. "ACT is a multi-pronged approach."

Leadership in healthcare Ingenovis Health is one of the US's largest healthcare workforce solutions providers and has experienced significant growth since its inception. According to Valdez, there's only one way to bring an organisation

“

together quickly and successfully – and that’s to have an incredible team.

Valdez believes that having a team that possesses clarity around objectives, strategy, and their overall role in helping to execute it is critical. Yet, despite his range

"I've built a leadership team that includes members from within the company and from outside the industry, all of whom are focused on delivering innovation and executing initiatives with total commitment. The team is the key to our success."

“It’scontribute”howunderstandtocriticalabsolutelyforstaffbeabletothey BART VALDEZ INGENOVISCEO, HEALTH 40 September 2022 INGENOVIS HEALTH

With this new reality of COVID-19 and potentially new strains portending an indefinite change to work environments for healthcare providers, Valdez’s plan is to punch back with better tools, resources and a career plan for the betterment of the providers and the uninterrupted delivery of quality patient care. of experiences, Valdez credits the COVID19 pandemic with teaching him more about the role of a leader.

"I know it's odd to quote Mike Tyson in a professional interview, but he said that you can have a great boxing plan when you go into a fight, but once somebody punches you in the face, the plan goes completely haywire. Here, with COVID-19, it punched the entire industry in the face. Quite frankly, it punched the entire world in the face – and nobody had a plan."

$1.9bn Health'sIngenovisannualrevenue healthcare-digital.com 41

While not a hard-and-fast rule of getting older, ageing bodies experience an increasing range of issues, meaning that medical care for issues such as high cholesterol and blood pressure, cardiovascular events, joint pain, and agerelated mental deterioration becomes more commonplace in the latter stages of life.

WRITTEN

AbbottJones-McMeans

EQUITYADVANCINGJONESJENNIFER-MCMEANSHEALTHWITHABBOTT 42 September 2022 HOSPITALS

A s we get older, our quality of life tends to decline, but that’s no need for our healthcare standards to decline, too.

is part of a team of 113,000 employees working across 160 countries. She’s located in San Francisco’s Bay Area and boasts notable qualifications and experience for her role: a Doctorate in exercise physiology from the University of Maryland College Park; a three-year post-Doctoral Fellowship in the Division of Hypertension at the University of Texas Southwestern Medical Centre; and, while undergoing her fellowship, Jones-McMeans conducted clinical trials for hypertension and cardiovascular disease, taking part in community-based research that sought to educate local community leaders. BY: HELEN ADAMS

Global healthcare leader Abbott helps people live life to the fullest – whatever stage you’re in. As Abbott’s divisional Vice President of Global Clinical Affairs for the healthcare company’s vascular arm, Jennifer Underrepresentation in clinical trials is creating health inequity that Jennifer Jones-McMeans is determined to dismantle at

healthcare-digital.com 43

Give it a shot

45 HOSPITALS

JENNIFER JONES-MCMEANSE DIVISIONAL VICE PRESIDENT OF GLOBAL CLINICAL AFFAIRS, ABBOTT healthcare-digital.com

“We educated barbers on how to measure blood pressure, identify when a patient was showing potential signs of hypertension, and then get them back to the clinic so that we could evaluate them and look for therapeutic options for these patients,” said Jones-McMeans.

“The barbershop hypertension study was able to take a combination of the research that was being done in-house and reach out to the community with it through businesses.”

After this, Jones-McMeans started working at Abbott.

Advancing health equity with Abbott's vascular business Abbott's vascular business covers the complete vascular system of the body, from the heart and arteries to the peripheral vasculature, the veins and vessels outside of the“Ourheart.mission and purpose is really to focus on the care of patients with vascular disease. This means that we develop medical devices that go on the heart’s arteries, as well as medical devices that go into the arteries located in the neck or the carotid arteries,” said Jones-McMeans. “Therapies include balloons and wires to assist in these treatments, while stents that may go in the arteries within the iliac arteries, which are located more peripherally outside of the heart, as well as the arteries that are located in our legs.”

“FOR SCIENCE AND MEDICINE TO WORK, IT MUST EVOLVE”

CES 2022: Abbott Keynote

46 September 2022 HOSPITALS

With these treatments, Abbott is ensuring that they are part of the advancement of patient care, which includes diversity in clinical trials.

“THE TOSTUDYHYPERTENSIONBARBERSHOPWASABLEREACHOUTTOTHECOMMUNITYTHROUGHBARBERSHOPS”

For clinical trials throughout history –be it academia or large companies –people of colour and women make up

“I put it in perspective:thisthe work of global clinical affairs, which I lead in this organisation, is to evaluate the new therapies that we think could be helpful for patients suffering from vascular disease,” said Jones-McMeans. “Doing that, we must develop clinical trials that lead to the advancement of medicine. However, what has happened traditionally is that the patients in clinical trials have not always been representative of the total population.”

OFDIVISIONALJONES-MCMEANSEVICEPRESIDENTGLOBALCLINICALAFFAIRS,ABBOTT

In the United States, the Food and Drug Administration (FDA) put out guidance encouraging researchers to ensure that people of colour and women are wellrepresented in their trials.

“While we know that the therapies are safe and that they work, we're not able to look at the patient – the female patient, the African American, the Latino patient – and say, ‘Yes, your population was part of these trials, and so we have even more confidence that they work in your population’. We need to be able to do that.”

JENNIFER

a smaller proportion.

“They understand we do need to have the data that supports the notion that not only is this device safe and works, but it's safe and works across all populations,” said Jones-McMeans.

Abbott is working hard to break down the barriers to care for clinical trial participants.

Underrepresentation in clinical healthcare trials

“We have an investment of US$5mn over five years to historically Black colleges and universities that have medical schools, the National Black Nurses Association, and the National Association of Hispanic Nurses. In the trials, what we can do is be intentional in identifying these physicians.”

“We knew that we could improve the trust element, but we also had to improve access. Patients can have trouble coming back and forth to the hospital or the clinic. It can be very burdensome and time consuming.”

“TRADITIONALLY, PATIENTS IN CLINICAL TRIALS HAVE NOT ALWAYS REPRESENTED THE TOTAL POPULATION”

Not one part of the global healthcare industry avoided being impacted by the COVID-19 pandemic. For Jones-McMeans, however, it was an opportunity to realise that the healthcare industry needed to improve access for patients.

47 HOSPITALS

On a trial level, Abbott has made an additional effort to ensure that they intentionally seek out physicians and healthcare centres catering their research to underserved patients.

JENNIFER JONES-MCMEANSE DIVISIONAL VICE PRESIDENT OF CLINICAL AFFAIRS, ABBOTT healthcare-digital.com

GLOBAL

48 September 2022

From Jones-McMeans’ perspective, the future of healthcare is evolution, progress and upending the medical status quo.

Planning for a diverse future in healthcare

49 HOSPITALS

“I encourage the organisation that I run and the teams within it to say, ‘We came up with X and we maybe weren't successful. How are we going to make it different and improve?’ Because science and medicine must evolve for it to continue to work.

JENNIFEROFDIVISIONALJONES-MCMEANSEVICEPRESIDENTGLOBALCLINICALAFFAIRS,ABBOTT healthcare-digital.com

Abbott is continually evolving and having discussions with stakeholders, from improving access to increasing diversity.

“We have a diversity inclusion external board made up of key opinion leaders in the therapeutic area,” said Jones-McMeans.

“We need to be educated on what we do next for our patients and ask ‘what do the physicians need?’.”

“The work we're doing with the clinical trials and diversity inclusion fits right into Abbott's sustainability campaign. Our 2030 goal is to treat about three billion people, with a clear commitment to the patients, physicians and healthcare workers. How do we make things better for them?” said Jones-McMeans.Globalclinicalaffairs at Abbott will collectively continue to evolve and figure out how to make sure that their patients receive the best treatment.

“THE WORK WE'RE DOING WITH THE CLINICAL TRIALS AND DIVERSITY INCLUSION FITS RIGHT INTO ABBOTT'S SUSTAINABILITY CAMPAIGN”

IMPROVING THE LIVES OF PATIENTS 50 September 2022 PRODUCED BY: TOM VENTURO WRITTEN BY: HELEN ADAMS

healthcare-digital.com 51

For Yunger, there are two key components that have kept him in the life sciences.

Servier Pharmaceuticals on digital transformation, unsung healthcare heroes, patients supporting patients and the essential ingredient to a good partnership M ark Yunger is the Head of IT at Servier Pharmaceuticals. His role encompasses all aspects of technology for the company, including the application portfolio for various functions, infrastructure, data and analytics, as well as cybersecurity and digital therapeutics.

“I started off in technology doing statistical programming in graduate school for my Master's programme research and then later on for my PhD. From academia, I went into the software industry in the high-tech space and worked in software development and internationalisation.” It was during the dot. com meltdown in the early 2000s when Yunger found his way from high-tech into biotech. “By way of IT managed services at Millennium Pharmaceuticals, I eventually moved into the industry and have been in the biotech space ever since - I really love it!”

“When waking up in the morning, knowing that you are, even in a small way, making a contribution to curing cancer and saving lives through life-saving products, that's a very motivating reason to get out of bed in the morning and it's a very fulfillingWhenendeavour.”Yungerwas in the high-tech services industry, he had the opportunity to travel around to a variety of different companies and industries, from financial

52 September 2022 SERVIER PHARMACEUTICALS

BIOEXECUTIVE

MARK TITLE: HEAD OF INFORMATION TECHNOLOGY PHARMACEUTICALS UNITED STATES

INDUSTRY:

Mark Yunger is the Head of Information Technology at Servier Pharmaceuticals. Working closely with R&D, Manufacturing, Commercial, and Corporate functions, he is responsible for leveraging information technology to accelerate therapies through the pipeline in pursuit to improve patients' lives. He is also responsible for guiding the development and partnering of the company’s digital therapeutics portfolio.

LOCATION:

With over 20 years of technology leadership experience within the biotech and high-tech industries, Mark is a proven leader in building world class technology organisations. Prior to Servier Pharmaceuticals, Mark held a variety of roles of increasing responsibility, most recently as the Head of IT for Seres Therapeutics where he led the building of foundational capabilities to advance microbiome-based products to cure infectious diseases including C. difficile and Ulcerative colitis. Prior to Seres Therapeutics, Mark was the Vice President of Infrastructure and Operations at Biogen where he led a team of technologists that maintained Biogen’s applications from Research & Development, to Pharmaceutical Operations & Technology, to Commercial as well as empowered the acceleration of Biogen's business through designing and building leading-edge cloud services and high performance computing.

YUNGER

54 September 2022 SERVIER PHARMACEUTICALS

Yunger found the vibe, interactions and culture to be something with which he was well aligned. Yet post-COVID-19, he learned a lot more about the healthcare sector from an individual perspective, as well as from within the healthcare industry, and within the Servier Pharmaceutical company.

“Moderna, J&J, and Pfizer played key roles from a COVID-19 vaccine perspective, but just as important were the frontline workers, particularly frontline healthcare workers. They are the unsung heroes that deserve a lot of credit, a lot of support and our gratitude for everything that they have gone through,” said Yunger.

Yunger sees that technology has played a supporting role in this, particularly with healthcare-digital.com

services to leisure and hospitality, to manufacturing. “Through that journey, I came across a number of biotech businesses and was struck by the differences in corporate culture across industries. I felt most at home in biotech.”

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“Just talking to colleagues and talking to friends and family, it was a very isolating time, particularly for teenagers. I have three kids, all three of whom were in middle school and in high school during the pandemic. It was very difficult for them.”

“It was an ‘all hands on deck’ moment, not just for Servier Pharmaceuticals, but really, for all companies. I was very grateful and impressed with my colleagues and my team being able to cross that gap in a very short period of time.”

From an individual perspective, Yunger was moved by the impact a lack of socialisation had, especially on his family.

From a company perspective for Servier Pharmaceuticals, it was an accelerator for their digital transformation strategy.

Although the company was making progress in a methodical way, the pandemic forced the healthcare industry to accelerate that roadmap and accomplish what Yunger thinks they probably would have done in a couple of years.

Although video calls made an imperfect replacement for that socialisation, Yunger laments the impact of the isolation. healthcare-digital.com

telemedicine and being able to allow patients to get access to care in ways pre-COVID-19, the healthcare industry was less amenable to. “I think that was a good silver lining from an industry perspective, out of an otherwise very difficult time.”

“We had to get it done in a couple of months, because the organisation had to continue being productive and having people sit at home, not being able to do their jobs was not an option,” said Yunger.

The transformation journey at Servier Pharmaceuticals has been one of rapid scalability. Yunger has seen the company grow exponentially since its founding in 2018, leading the transformation of the U.S. oncology field.

“We have the fortunate advantage of not having a lot of legacy infrastructure or technical debt, we were really born in the cloud and we're able to scale and expand rapidly, as we were adding new colleagues and new services.”

The company keeps its data in the cloud allowing for speed, agility and scalability, something Yunger sees as a positive as it frees up employees from physical constraints.“Although you're always able to automate on-premise infrastructure, you eventually hit physical constraints. Having your data in the cloud really releases you from a lot of these constraints and they just don't exist for most workloads in the cloud.”

Servier Pharmaceuticals leverages their cloud capabilities to accelerate meeting the needs of their patients. An example of this

Servier Pharmaceuticals’ technological transformation and stories of hope

58 September 2022

Servier Pharmaceuticals' goal of sharing these patients’ stories is to be able to bring

MARK OF INFORMATION PHARMACEUTICALS can be seen in their patient engagement portal to help patients navigate their patient journey, a project Yunger is very excited about. “Our patient engagement portal is a platform through which we provide digital capabilities to support our patients,” Yunger explains. “On the patient facing side, there are tools that are tailored to a patient's particular needs. Once you register, we can provide tailored content to your areas of interest. If you are a caregiver, or parent of a patient, once you register, we’ll provide all the relevant content, tools and information to meet your needs.”

“We've been very fortunate to have the opportunity to meet with our patients and hear their stories. We've found these stories of perseverance and making it to the other side of treatment really inspiring,” said Yunger. “We are very fortunate to be able to bring our patients life changing treatments. For a diagnosis like acute lymphoblastic leukaemia (ALL), it used to be a death sentence for kids. Although fighting through it today is a very hard journey, the good news is that you can now make it to the other side.”

TECHNOLOGY, SERVIER

“TALKING TO COLLEAGUES AND TALKING TO FRIENDS AND FAMILY,COVID-19 WAS A VERY ISOLATINGTIME”

healthcare-digital.com 59 SERVIER PHARMACEUTICALS

YUNGER HEAD

Servier Pharmaceuticals uses technology transformation to drive patient and employee strategy. think that’s another silver lining from COVID-19, trying to make positive outcomes from a bad situation,” says Yunger. Empowering partnerships and a future outlook

Servier Pharmaceuticals has long-standing partnerships with Markley Group and

60 September 2022 SERVIER PHARMACEUTICALS

them to other patients who are earlier in their journey. So when you've just been diagnosed or you're in the middle of treatment and things look dark, patients will be able to see what it looks like on the other side of treatment and that they can get through it. DATAMISSION-CRITICALCENTERSOLUTIONS Colocation • Connectivity • Cloud Network Services • Network Fabric Discover more MARK YUNGER HEAD OF INFORMATION TECHNOLOGY, SERVIER PHARMACEUTICALS DESERVEAREHEALTHCARE“FRONTLINEWORKERS,PARTICULARLYFRONTLINEWORKERS,THEUNSUNGHEROESTHATALOTOFCREDIT

“I

61

Servier Pharmaceuticals has grown rapidly over the last four years, but the company plans to continue to grow rapidly, both organically and inorganically. “Continued rapid growth for the next 12 months is part of the plan and technology will need to continue to scale and grow with our organisation.”

“The next 12 months is really ushering in a new chapter of innovation for the patients we serve. We have a lot of early stage research that's exciting. We’re building out our capabilities in early stage research which will be very important for us from both a scientific perspective, as well as a technology perspective. Accelerating the early stage discovery of new drugs will be a very big area for us.”

TEKsystems. “My relationships with both of them have transcended the companies that I've been with,” says Yunger. “They're really great partners and as to what is essential to a good partnership, I really think both Markley and TEKsystems understand the answer to that question. Great partnerships are based on relationships person to person relationships. They consistently demonstrate in the delivery of their services that they care about you as a professional and your professional success.”

Markley Group is an infrastructure hosting service provider, which provides critical infrastructure services to companies. According to Yunger, they provide world class services and infrastructure capabilities for all layers of traditional infrastructure. TEKsystems is an IT service and talent provider. For the next 12 months, he sees the company further strengthening and expanding its oncology presence in the U.S. as Servier Pharmaceuticals continues to healthcare-digital.com

build out a robust portfolio of potentially life-changing treatments for patients.

CONNEDOCTORRYD-LUNDGREN ON HEALTHCAREDIGITAL AT KRY 62 September 2022 DIGITAL HEALTH

arlier this year, Doctor Kalle ConnerydLundgren was appointed as the Chief Operations Officer at Kry, a European healthcare provider that has perfected the art of combining physical and digital provisions to offer flexible, accessible care that is spearheaded by those most qualified to direct it: clinicians. Kry, Europe’s largest digital healthcare provider, enables patients to consult with a healthcare professional in minutes via a smartphone or tablet and through pay-asyou-go healthcare for patients. healthcare-digital.com

WRITTEN BY: HELEN ADAMS E

63

Doctor Kalle Conneryd-Lundgren is the COO at Kry, Europe’s largest digital healthcare provider, which aims to change how healthcare is delivered

Introducing world’s No.1 AIpowered speech technology for healthcare providers T-Pro is global leader in clinical documentation improvement software, digitally transforming 600+ healthcare organisations across Ireland, the UK and the APAC region with over 85,000 active users. Our cloud-based solutions enable workflows for efficient and accurate speech recognition, medical transcription and messaging. Learn More Are you ready to simplify healthcare delivery & provide care when and where it’s needed?

65 DIGITAL HEALTH

“THEOFINMAYHEALTHCARETECHNOLOGYBETWEENSEPARATIONANDTHATHAVEOCCURREDTHEPAST,ISTHEPAST”

What drew Conneryd-Lundgren to the company was its position as a leader of technological development within the healthcare sector. “I firmly believe that the separation between technology and healthcare that may have occurred in the past, is of the past. I mean, healthcare is technology,” said Conneryd-Lundgren. “So, being set up the way we are, we are a digital healthcare company and that's an extremely interesting position to be in. I think that we can significantly change how healthcare is being delivered, coming from that position.”

The company is known as Kry in Sweden and Norway, and as Livi in the UK, Germany and France. It can be accessed from any location around the world, provided the BankID app is installed and you own a smartphone or tablet with camera, microphone and speaker functions.

As COO, Conneryd-Lundgren’s role includes leading teams working within Kry’s various operations, organising and maintaining the business, and looking at the technology needed to develop in order to “fast-forward the future of healthcare”.

DR. KALLE CONNERYD-LUNDGREN KRYCOO, healthcare-digital.com

DR. CONNERYD-LUNDGRENKALLECOO,KRY

66 September 2022 DIGITAL HEALTH

New medical technologies in the healthcare sector Supporting patients through their healthcare journey is of primary importance most patients are chronically ill or have had a disease for a very long time. It's not a new thing for them to come to healthcare,” said ConnerydLundgren. “They're being sent between instances and all over the system resulting in ONE OF US WILL BE A

large expense and resource consumption for the system. This is a large annoyance at best. At worst, it’s the lack of quality for the patient.”

“EACH

PARTNERWESTRONGERUNITIFAREATHANONOUROWN”

Using Kry’s technology, the company can steer where the patient is going and inform them of what is going to come next. Kry can share medical data to show whether the patient has had a disease or how the patient has been treated within many instances of care. “I think if we can accomplish that, that is a really big game Conneryd-Lundgrenchanger.”would like to make healthcare systems more efficient through partnerships, technology and data. “At Kry, what we attempt to do is not to be the single provider for a whole patient

for caretheonehealthcareifthewithindevices,connectingabout“MostConneryd-Lundgren.peoplearetalkingdigitalappointments,tomonitoringbothathomeandclinics,”hesaid.“Butgame-changerwouldbewecanconnectdifferentinstancestowherewecanhelppatientsnavigatetheirjourney.“Wehavetorememberthat

“We need to make sure that medical data around the patient is shared, not necessarily from us,” he said. “I think, going forward, the patient would probably be the owner of their own data. But we need to make it possible using technology to actually Kry Based in Stockholm, Kry has over 1,200 employees and 2,500 healthcare professionals who are dedicated to uplifting the global healthcare system. Its licensed doctors, nurses and psychologists are on hand via the app 24/7, as well as in its 20 healthcare clinics.

Conneryd-Lundgren sees connecting all of these instances to technology as essential.

healthcare-digital.com

In that journey, Conneryd-Lundgren believes that digital-first is going to be the norm within healthcare, regardless of what setting a patient is in years from now. As such, each initial appointment or consultation will be conducted via the app, where future decisions about the patient’s care following on from this will be made – with in-person appointments made where necessary.

67 DIGITAL HEALTH

journey, almost in any case,” said ConnerydLundgren. “Maybe for the short illnesses and for the diseases that are easier to treat, but otherwise we would be one part among many in the healthcare journey.”

The future of digital healthcare at Kry The pandemic has taught ConnerydLundgren a lot about the healthcare industry. One is that the healthcare industry is, in general, good at handling an acute event.

bring that data to patients for their next healthcare appointment.” Kry aims to be a physical and digital healthcare provider, where the company can provide value to both patients and clinicians. But Conneryd-Lundren’s vision extends further than this. “We also want to help other healthcare providers do this. We think that, by sharing the technology we have – where we are a leader – we are in a great position to provide value to partners, ourselves and the patients.”

“Overall, the healthcare industry – the hospitals, nurses, doctors, physios and so on – all those who have been involved in this 68 September

2022

“KRY IS A DIGITAL HEALTHCARE COMPANY THAT'S INTERESTINGEXTREMELYTOBEIN”

DR. KALLE CONNERYD-LUNDGRENCOO,KRY healthcare-digital.com

69 DIGITAL HEALTH

fight have really become more clear and resilient. That's one thing that we should all be proud Conneryd-Lundgrenof.”

has also noticed that the public now not only understands that digital interactions within healthcare are here to stay, but also that they serve a clear purpose. “At Kry, we understood this before the pandemic, but I think it's now become general knowledge so to speak. We have learned that as an industry, the value of seeing ourselves as part of a system and that each one of us will be a stronger unit if we partner rather than doing it all on our own.”

“The step we will now take is to actually increase how we follow the patient's journey, even beyond the first digital instance into follow up visits, into more complex care, even into procedural care, by utilising our technology continuously with partners in settings that are not our own,” said Conneryd-Lundgren. “We will also expand our own settings – we are basically diving deeper into the healthcare system.”

The next twelve months are going to be hugely important at Kry, as the company takes its next steps after having proved to Europe – and to the world, no less – that they can provide top-quality digital care that’s highly efficient and accessible for various diseases, from minor conditions to seriously ill, chronic patients.

70 September 2022

totechnologyUsingtransformhealthinsurance healthcare-digital.com 71 PRODUCED BY: BANYARDMICHAEL WRITTEN BY: ENGLANDJOANNA VITALITY

Vitality current Managing Director for Health, Dr Keith Klintworth, joined the company in 2010. At that time, Vitality had just acquired Standard Life Healthcare to drive forward the economies of scale and to increase its health membership base. By 2014, Vitality had bought out Prudential and was operating as a composite insurer across Life and Health insurance.

As one of the global leaders in digital health management, Vitality is revolutionising preventative medicine P reventative medicine and wellbeing have never been as popular as they are now, in the wake of the COVID pandemic.

In fact, with medical services globally undergoing massive transitional shifts and treatment waiting lists for commonplace conditions at an all-time high, private health services, especially those which are delivered digitally, are in demand.

Health insurers around the world are responding by developing rapid digital pathways for customers to access benefits.

Vitality health insurance is one such organisation. An insurance provider that offers a multitude of services and protection products to its customers, it was originally founded in 2004 when a partnership between Prudential and Discovery – a South African insurer – was formed.

“We've gone from strength-to-strength,” says Klintworth with pride. As a healthcare expert with a 25-year-career in medicine –during which he has worked in the role of both a Managing Director for the insurer and as a consultant anaesthetist – it's comforting to see this softly-spoken South African’s

72 September 2022 VITALITY

Example of an image caption healthcare-digital.com 73

KEITH MANAGINGKLINTWORTHDIRECTOR,VITALITY

enthusiasm for Vitality offerings. After all, this is no ordinary health and life insurance operation: its leaders are doctors and the wellbeing of its customers is considered of paramount concern.

“The Vitality Programme is part of our completely different approach to insurance – the incentive-based programme where, if you get active each week and look after yourself, it rewards you with regular treats and discounts from our partners. By sharing the benefits of healthy living in this way, we “Digital diversity is an ever-evolving, everchanging definition as we consider more and more facets”

Klintworth explains: “Discovery in South Africa was well known to me as an insurance provider. Their core purpose of making people healthier – which is Vitality’s purpose, too – resonated with me as I spent so many years treating, and not enough on preventing, illness. Prevention is a really complex challenge.”

behaviour change and the significant difference it has made to its members during its quarter-century tenure.

Telehealth in a digitised world

74 September 2022

As part of this they have what they call the Vitality Programme embedded into their insurance products, he explains, an incentive-based behavioural change programme encouraging personal behaviour change and incentivising people to make healthy decisions through hasbackhasstructuredspansprogramme’stheLaunchedrewards.in1997,evidenceofthesuccess25years.Asaresult,thewell-offeringplentyofdatatouptheimpactitindrivingpositive

“Additionally, our digital experience teams are composed of both UX teams and the customer experience (CX) teams, as it is imperative that they bring together their different skills and effectively collaborate in a way that will ultimately result in an enhanced journey for all our customers,” says Klintworth.

VITALITY

find members benefit from better health, tangible financial value, enhanced insurance benefits, alongside compelling rewards.”

Member-led digitisation Vitality is driven by its member-centric digital functionality, which has been responsible for developing in-depth customer insights to understand their customer needs. More importantly, it is driven by learning from customer feedback and experience surveys across medical pathways and treatment to really ensure that the customer journey being built matches and manages their expectations, while driving excellence in the customer experience.

Keith has had an enriching medical career, culminating in specialising and practising as an anaesthesiologist for 15 years. He further extended his interests into private hospitals, eventually becoming shareholder and director of two private hospitals. He moved into the insurance industry when he joined the then PruHealth in October 2010 as Director of Clinical Risk and successfully expanded his role to Managing Director of VitalityHealth. He was appointed to lead Vitality’s Group Operations as Group Chief Operational Officer (COO) in October 2020.

He continues: “Health is a key concern for us, post-pandemic, which makes our member-led approach, with health and wellbeing at its core, really relevant and empowering to our members.”

Klintworth points out that the memberdriven healthcare approach is one that responds to the full spectrum of members' healthcare needs. Rather than just focusing on the traditional features that people think of within PMI – specifically, private health insurance – such as in-patient and day patient treatment, Vitality prioritises prevention, primary care, and digital pathways that enable its members to better understand and also navigate the complex healthcare system so that they can access their needs quickly and seamlessly.

KEITH KLINTWORTH TITLE: MANAGING DIRECTOR INDUSTRY: HEALTH LOCATION: ENGLAND

Keith is committed to sustainable private healthcare market focussing on preventative healthcare. His interests also include digital healthcare with focus on primary care services,

Helping financial institutions build a purpose-driven and sustainable innovative framework, capabilities, model and helping forward-looking financial institutes to build a purpose-driven provide financial,

physical and mental wellbeing to their customers. Discover more

ecosystem, are

business At TCS, we believe in creating sustainable growth for our stakeholders. Our

agile business

digital

business and

To summarise, Singhvi says, “I believe that all of this is leading to our customers focusing on understanding their own end-customers better. They are looking at hyper-personalisation in terms of what products and services they offer. They want to service them through seamless end-to-end digital journeys, and most importantly all of this depends upon making sure that the data and personal information that we have is kept secure.”

Tata Consultancy Services: Vinay Singhvi on Transformation

Vinay Singhvi, VP & Business Unit Head of Banking, Financial Services & Insurance, UK & Ireland at TCS, discusses transformation and change in the industry

Tata Consultancy Services (TCS) is one of the leading IT and tech service providers the UK, as per the latest software and IT services ranking by Tech Market Review; and is the largest provider of IT services in the UK. “TCS is part of the Tata Group and we have been in the United Kingdom for over 50 years,” says Vinay Singhvi, Vice President and Business Head for UK and Ireland Banking, Financial Services, and Insurance (BFSI) unit for TCS. “We have the privileged position of being the purpose-led transformation for our customers, including vitality.”

Get in touch

As the world recovers from the pandemic, we are seeing businesses across industries - not just financial services - accelerating their use of technology. “Organisations are now looking to adapt new business models to build more customised products and services, as the needs of the end-customers are changing so rapidly.”

The segment will also continue to have a lot of competitive differentiation. “We are, for example, seeing the rise of a lot of challenger banks,” says Singhvi, “especially over the past two or three years, as well as Insuretechs, Fintechs and innovative, creating the right competitive tension within the industry to make sure that the existing organisations are able to cater to their end-customers in much more predictable, efficient, agile and nimble ways.”

The idea is that healthcare and coverage should be as personalised as possible so it can support people throughout all the health changes in their lives, minor or major, to maximise their health. In 2021, Vitality announced its data-driven approach to realise this. Called ‘Next Best Action’, the new initiative brings together Vitality’s data science capabilities with its expertise in understanding individual health risks to provide members with that one action that would have the biggest impact on their future

KNOW...YOUDID

“I think it is really important to appreciate that Vitality is a behavioural change programme. We're not just telling you, ‘you're overweight’, ‘you're inactive’ or ‘you're a smoker and you need to stop’; we give you the tools and support and help to make that change happen, in a way that is sustainable for the long term.”

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Personalised digital healthcare

- Dr Keith Klintworth

“Wehealth.allhave risks, whether they're lifestyle or they're clinical risk factors. But where do you start? You can take an overweight person and tell them ‘you need to eat healthy’. Well, we all know that. But what is the trigger, the pathway, for that person that would resonate and help them get started on that journey? It might just be, can you do 5,000 steps, four days a week, as a starting point? After that, you can expand your usage of the Vitality Programme.” LEADING IN BEHAVIOURAL CHANGE

“Health is a key concern for us, post-pandemic, which makes this member-led approach – with health and wellbeing at its core, really relevant and empowering to our members”

KEITH MANAGINGKLINTWORTHDIRECTOR,VITALITY

Habits take a while to change though, explains Klintworth, and all of us frame our habits in different shapes or forms. “We will either minimise it, or we will recognise it as an issue. But we all have another trigger, or incentive, that can help us do something about it. Whether it's suddenly waking up to the reality of your own health and that you won't be a grandfather, or you won't see your kids grow up, or something else, we all need that occasional reality check to suddenly take heed and say, ‘Oh, I need to do something differently’,” he points out.

Ultimately, it's down to behavioural changes, incentivised by Vitality. Users are encouraged to alter their lifestyles and adopt healthier habits. “I think it is really important to appreciate that Vitality is a behavioural change programme. We're not just telling you you're overweight, you're inactive, or you're a smoker and you need to stop; we give you the tools and support to make that change happen in a way that is sustainable for the long-term.

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The Vitality team is increasingly seeing primary care, which would previously have fallen out of the remit of private health insurance, becoming one of the most used services. Klintworth explains that there is much people can now do to understand their own health better. When they have

“Society is demanding that companies have a strong social purpose. By focusing on the creation of a healthier society, we believe we are at the forefront of this. Ultimately, what's good for us is good for our members and thus for wider society –member-led healthcare actually fits into that whole framework.”

More and more companies are offering private medical insurance and are aware they need to provide something that’s appropriate for their entire workforce.

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“We seek to provide the private medical insurance that is right for each company's circumstances. Some, for example, may for whatever reason not cover all employees. Recognising that these companies often still wanted a wellbeing programme for the wider workforce that could support them to be healthier, we devised a programme that featured key aspects of the Vitality Programme and access to primary care for the whole workforce.”

If customers adopt better habits, not only are they benefitting from being healthier, but their health risk factors are reduced, which is better for insurers and society as a whole.

Ultimately, it's what the company calls ‘SharedKlintworthValue’.says:

A growing customer base

Vitality’s target market is twofold: the first target is made up of individual members who, through accessibility, convenience, and speed of access, drive some of the market’s needs; the second big component is employee health and wellbeing.

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“Digital healthcare adoption is a revolution. We need to keep driving this revolution because, from a consumer perspective, I do believe it works best for the majority of people – that's really important to us”

a Vitality GP consultation or see their physio, it's often not just about treating that acute event; instead, it’s a process that informs the member about what their risks are. Understanding risk as a consumer is, Klintworth believes, paramount in the preventative medicine journey.

“While our model encourages members to live a healthier lifestyle, we do attract a healthier client base to start off with, whether that be a 30-year-old gym member or a 50-year-old cyclist, as the product offering resonates with them.”

KEITH VITALITYMANAGINGKLINTWORTHDIRECTOR, healthcare-digital.com

“As a Vitality memberyou can also do a health questionnaire, get a health check to see where your numbers are sitting, like your blood pressure and your weight, etc. Then, if there are any risks that are identified, you can take action to prevent it. If you add into this our Vitality programme, with what we know about behaviour change and incentives, you have the potential to have a far healthier society.

In general, Klintworth says that a significant proportion of the Vitality membership base is active, which supports their prevention agenda. The provider’s aim is then to leverage the data they have as part of the Vitality Programme and claims' data to

make the less active or at-risk more active, thus improving their health.

Technological innovation Technology plays a crucial role in everything Vitality does, with a clear focus for the company centred on using technology to improve customer experience, access and clinical pathways. It is also a powerful tool for their own employees. To empower employees, it is imperative that they have the necessary technology tools to do their job well.

“The key consequence of empowering one’s employees is that it drives service improvement and understanding of our customer’s needs. And why do I think that's important? Well, it's to build advocacy among the actual membership base.”

Klintworth says businesses need to drive scalability, and economies are scaled through different efficiencies of technology use.

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“You need to continually invest in technology because it is critical to our offerings. Within the Health and the Life business for example, we need technology to support claim fund management as it relies on technology assets such as rules engines.

“For cyber security, we are duty bound and committed to ensuring our data and our assets are protected from cyber attacks. Our customers rightfully want to know that we govern their data properly, that it's ethically managed, and that it's collated consistently and stored safely.”

KEITH MANAGINGKLINTWORTHDIRECTOR,VITALITY healthcare-digital.com 83 VITALITY

“Concentrating on continuing to reduce future morbidity and mortality, and really giving people healthy life years, remains our key strategic focus”

But I think it does include all aspects of technology and its impact on people, whether its a physical, mental, emotional or ethical impact.

“When you're building technology or digital programmes, you have to consider the diversity of your customer mix and the demographic you're targeting. We need that balance of understanding and the conscious and unconscious biases that are at play.”

“Another component is language –consistency of language across your different technology routes, whether app or web, is critical. After that, it's a case of continuing to optimise and use technology to understand and continually improve the customerVitality’sexperience.”technologyintegration is complex. As part of the company’s focus on health and wellbeing and the way the Vitality Programme runs, they needed to integrate their technology systems with a range of fitness devices that are essentially wearable data sources. Additionally, the company Digital diversity and an expanding ecosystem Working on a core value of promoting digital diversity is another motivating factor behind Vitality. “Digital diversity is an ever-evolving, ever-changing definition as we consider more and more facets.

“The people who work here know that change happens. To quote my CIO, ‘We look for shiny new objects all the time, and we build and enhance and optimise’.

Digital transformation in the DNA Vitality is a fairly young company and, as such, may not be as hampered by legacy and multiple technology systems that other, longer established health and life insurance providers have endured. The culture of the company is dynamic, and the teams actively embrace new innovations and solutions as they appear on the market.

The next process has been to integrate the relevant health and wellness data into medical care. Klintworth began working on developing the first virtual GP service back in 2015, at a time when these kinds of appointments were largely unheard of. Yet, now, after the pandemic has caused millions of face-to-face appointment cancellations, the forward-thinking moves Vitality made in this direction are now setting an example to other health providers.

“If I just look back at the GP market that I surveyed at that time, 50% of GPs were against telehealth, 50% were for it. It was age and gender agnostic, which was surprising. Yet, customers recognised it as a really important route of access for GP services.

Following a market review, we identified US partner second MD, who did the initial application development for the virtual GP service and outsourced the medical service to a UK GP Klintworthprovider.”saysthat in continuing to drive scalability, member experience and digital innovation, Vitality recently partnered with Livi, a Swedish-based digital company, to provide its digital GP service. Livi is working with a number of NHS Primary Care Trusts, which ensures they understand the challenge to deliver an exceptional customer experience in digital healthcare. He then emphasises that it’s about more than having convenient access to a GP. “We devised a new pathway so these GPs could make onward referrals where a member needs it, as well as training the GPs to prescribe ‘wellness’.” GPs, he stresses, need to have visualisation of patients’ health checks, their activity data and their lifestyle and clinical risk factors so that they are not only treating the sore throat, but they're also prescribing wellness.

“Our Vitality primary care digital services also include physiotherapy and CBT services. We introduced the use of smartphone cameras to support diagnosis of skin lesions, for example. Our customers are sent a high-resolution lens that attaches to their smartphone and with which they take a photograph of their skin lesion, upload it, and our partner, Skin Analytics, will use Artificial Intelligence processes to assess it.”

Klintworth, who is passionate about progress, believes the company was well positioned to embrace digital healthcare at the start of the pandemic because it had all the foundations in place. “Recently, we launched the next iteration of the digital care journey for our members – an online Care Hub where our members can start a claim, get authorisation and choose a consultant in one seamless digital process,” he says.

needs its technology to integrate with the partners it has within the Vitality Programme, such as Caffé Nero, ODEON and Vue.

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academic background or specialist interest, as well as patient reviews to support each customer in making an informed choice.

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“It's about the journey,” Klintworth continues. “And our journeys in healthcare can be wasteful. The amount of time that is wasted by consumers going to see a GP, waiting for your appointment, being referred somewhere else, and then you wait again. Why do you always need follow-ups to be done in person? They're generally five to 10-minute follow-up consultations. With the current in-person system, customers may find themselves impacted for three hours out of their day. Having a digital New solutions for healthcare providers

The Care Hub’s includes a Consultant Finder which features a range of different doctors, including Vitality Premier Consultants, a specially designated panel that demonstrates superior performance outcomes. The solution is supported by a Vitality partner, Doctify, and enables members to input their condition(s), bringing up a list of consultants for members to look through so they can choose who is most suitable to treat them.

“People demonstrate different preferences when it comes to choosing a doctor. We provide each doctor's details, such as

Turning of the tide in healthcare

“We have a very wide partner ecosystem. Not least of all, our external technology and digital companies. One of these is TCS, which is a valued partner of ours and has been since before our Standard Life days. Vitality also has a substantial number of digital wellness, screening providers and reward partners.

“Our focus has always been about creating innovative and disruptive products. We work “Our focus has always been about creating innovative and disruptive products. We work from both understanding consumer needs, but also developing products or journeys that people haven't thought about before”

“You need the attraction for a broad base of appeal. You're either an Apple Watch lover or you prefer something else, such as your Garmin, your Fitbit, or your Polar. So we have built the capability to integrate with all of these fitness tracking devices within our Vitality Programme.

KEITH

A bright future for digital health providers

Despite some initial resistance to the digital healthcare system, both from members and providers, Klintworth says the tide is now turning. People are understanding the value of technology, while also appreciating the convenience and speed at which their medical needs can be met. This is all made possible through the strategic partnerships Vitality operates with.

MANAGINGKLINTWORTHDIRECTOR,VITALITY healthcare-digital.com 87 VITALITY

from understanding consumer needs, while also developing products or journeys that people haven't thought about before.”

“We have always been known as a disrupter in the health insurance market, approaching things differently. Using the data we collect to develop behavioural change incentives that support better health and wellbeing while reducing health risks will always set us apart,” concludes Klintworth, who goes on to say that, at least annually, Vitality launches new initiatives, product enhancements, and new reward and health provider partners to its programmes and products. Ultimately, consumers and market demand for better services are driving this initiative. He adds: “Digital healthcare adoption is a revolution. We need to keep driving this revolution because, from a consumer perspective, I do believe it works best for the majority of people – that's really important to us. Concentrating on continuing to reduce future morbidity and mortality, and really giving people healthy life years, remains our key strategic focus.” process in place is far more efficient for the consultant and the customer and can, for many conditions, still provide a good medical outcome.”

CardieX’s hearttechnologyhealthcareisstoppingdisease 88 September 2022

Craig Cooper left school at 14 to be a surfer. Now as the CEO of CardieX, he uses technology to fight the leading cause of death in the USA – heart disease

WRITTEN BY: HELEN ADAMS

Cooper has had a range of roles in his life – kickstarted by a varied and unique education and proving it’s never too late to learn. “I went to school in New Zealand and then when I was 14, I moved to Australia to live in a tent and surf. I went back to school when I was 21 and basically finished off my last two years of high school and then studied economics and law at Sydney University.”

Cooper has also focused on men's health, with the barrage of media, soundbites and news clips that drive wellness, he’s determined to take disinformation out of circulation. That led him to create CONNEQT, he tells me,

CRAIG COOPER CEO, CARDIEX “I wanted healthcarea platform where I strivewellnesseducate,coulddriveandforthebest” healthcare-digital.com 89 TECHNOLOGY

Cooper later co-founded a telecommunications company, Boost Mobile, in the US, where he now lives. His journey into the healthcare sector was born out of passion and a personal interest in the wellness sector. Cooper was genetically predisposed to a number of inflammatory diseases when he was young; he was in a coma for one month when he was nine, nearly lost his left leg at the age of eleven and had heart surgery at 18. “I've had this perpetual history of inflammatory disorders, which have all been sort of founded in inflammation. It's really been from a personal perspective to keep myself as healthy and thriving as possible,” he says.

C

raig Cooper is the CEO of CardieX, but like most CEOs, he’s got multiple roles. “I’m the chief visionary officer, sometimes ring leader of the circus,” he says. “I'm also the co-founder of the business, but ultimately I'm the CEO.”

SECURING THE HEALTH CARE DATA • Real time data monitoring • Real time hyper scaling • Protecting data loss • Securing Public Cloud Workloads • Securing Vital COVID-19 Applications WATCH NHS SCOTLAND CASE STUDY

Cardiovascular disease (which affects the heart and blood vessels) is a comorbidity of lifestyle, diet and genetics, driven principally by obesity and nutrition.“33% of deaths in the United States are as a result of cardiovascular CRAIG COOPER CEO, CARDIEX

CONNEQT is one of two subsidiaries that CardieX has and it’s ready to fight this.“CONNEQT is a new brand that we launched about seven or eight months ago, which focuses our ATCOR technology from the legacy business but into home health, into remote patient monitoring solutions, as well as decentralised trial solutions.

“We’re putting a whole new suite of products and digital solutions into significant new channels for the company, but all based on the legacy technology of ATCOR at our core. So those are the two operating entities which make up the CardieX group of companies.” Digital health is undoubtedly transforming healthcare and Cooper knows that wearables and monitors can help patients manage their health against cardiovascular disease.

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“I've had a lot of knocks in my life, but if I hadn't, I wouldn't be sitting here today” disease,” says Cooper. “It's costing the healthcare system upwards of US$360bn a year, which is rising to over a trillion dollars a year in ten years time.”

“We have a very unique technology in what healthcare-digital.com

“I wanted to have a platform where I could educate as well as drive my wellness and strive for the best as I move into my fifties and beyond.”

CardieX healthcare technology

Cooper could still be living in a tent, but it was his decision – and that of his wife and life partner – to turn that around. “I've had a lot of knocks in my life, but if I hadn't had those, I wouldn't be sitting here in front of you today. We didn't have anyone putting money in our bank or telling us what to do. We found our own way through persistence in wanting to build a better life.”

Cooper is not shy in telling his adopted homeland about the leading cause of death for Americans. “My flippant answer is you just need to go to Disneyland any day of the week and walk around. We're the sickest, unhealthiest nation on earth. The USA is number one in cardiovascular disease, stroke and hypertension and so on and it’s the number one cause of death.”

From the beaches of Eastern Australia to his head office in California, the biggest lesson Cooper ever learned was to have persistence, to maintain focus and to avoid“Wheneverdistraction.Italk to entrepreneurs, my number one thing I want them to take away is persistence, which to me has been everything. I think at a corporate level, it's all about persistence,” says Cooper.

For hearts across the world, what does the future hold and how can the healthcare industry support them? “I think digital health obviously is a massive component of both the technology industry, as well as the digital industry going forward,” says Cooper. “But then I think you have to carve it out in terms of what the opportunities are and what our focus is within that opportunity.”

CRAIG COOPER CEO, CARDIEX of deaths in the

we do. We effectively measure what's called central blood pressure and central waveform features, which are really a full suite of arterial diagnostics that we can obtain through traditional blood pressure diagnostic monitors. So a traditional breakthrough cuff or with our wearable, a finger base PPG sensor. We’re able to take a signal from your finger through a PPG sensor, similar to what you probably are familiar with that they have on the back of Fitbits or Garmins.

“33%

CardieX is introducing a whole new suite of diagnostic parameters into the market, which Cooper thinks are going to be incredibly disruptive, not only to the diagnostic paradigm for vascular health, but also the treatment paradigm for physicians and patients alike. “Ultimately we want to put the best data in the hands of both physicians as well as patients and consumers, so that both of them can make decisions based on the best insights to their health from the best data. That's ultimately what we're doing with our devices.”

“There's so much clutter from social media feeds, blogs, healthcare technology websites which can distract you from your vision. You can go down a new rabbit hole every day of the year if you're not careful!

disease”cardiovascularaStatesUnitedareasresultof 92 September 2022

My biggest challenge as a CEO is making sure that everyone maintains that vision, everyone keeps moving forward on their path without distraction and is motivated in the impact that we're going to be making from our technology.”

Healthcare opportunities in the technology industry

According to Cooper, people are not getting healthier, healthcare costs are continuing to rise and deaths are accelerating, but CardieX is providing solutions.“I would like to think that I can participate as a corporation and as a profitable enterprise,” says Cooper, adding, “but on the other side, impact the healthcare sector so significantly, that we do play a part in reducing deaths, healthcare costs and insurance payments.”

“There's so much clutter from social media feeds, blogs and whichtechnologyhealthcarewebsitescandistractyou” healthcare-digital.com 93 TECHNOLOGY

CRAIG COOPER CEO, CARDIEX

GUARDIANS OF A WORLD-CLASS ACADEMIC MEDICAL CENTRE PRODUCED BY: TOM VENTURO WRITTEN BY: ALEX TUCK 94 September 2022

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Michael Meis Associate CISO, discusses talenT, The University of Kansas Health System 96 September 2022

hen Simeon Bell, MD, set the stage for academic medicine in Kansas City and the wider region, his gift to the world was the establishment of a hospital, founded in 1906 as part of the University of Kansas School of Medicine.

Michael Meis, Associate CISO, discusses talent, risk and tactical cyber warfare as the first line of defence at the University of Kansas Health System

From humble beginnings on Goat Hill in the small town of Rosedale, now part of Kansas City, the hospital has evolved into a destination academic health system sought out by patients and top-notch medical professionals from around the United States.

12,500Year1906FoundedNumberofEmployees healthcareglobal.com

The hospital reached an important milestone in 1998 when it became an independent hospital, and 20 years on from that point, The University of Kansas Hospital joined with The University of Kansas Physicians in 2017 to form The University of Kansas Health System.

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“What really makes the health system so special is the people. Both those that are directly providing patient care and then those in support roles like myself. All of us have this very singular focus on creating a worldclass patient experience, whether that's in the direct interactions with our patients or in building the systems that enable that type of world-class care,” said Meis.

THE UNIVERSITY OF KANSAS HEALTH SYSTEM

Michael Meis is the Associate Chief Information Security Officer, a role supporting the VP of Technology, Sean Roberts, and the CIO, Chris Harper, within the Health Information Technology services team. Meis’ role supports the cybersecurity, operations and defence strategies.

W

“They must trust that we're going to give them the best possible care and that we're going to keep their data safe from cyber criminals or anyone else who wants access to that data who’s not authorised to it. In order to keep that trust, there is the data privacy component to protect such critical information,” he said.

Cybersecurity’s critical role in both patient care and employee care Protecting data is paramount as a patient care provider in a health system, where the relationship is built on patients' trust.

THE UNIVERSITY OF KANSAS HEALTH SYSTEM

“We've recently seen cyber threats that have been very focused on disrupting the availability of critical infrastructure, including healthcare. And so we, as a cybersecurity team, need to make sure that not only is their data safe, but also that those medical systems, devices and records are available when the care provider needs them.”

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In order to accomplish this mission, the health system leverages a range of innovative technology to support care providers as well as augment and empower all their employees.

As an academic health system serving the people of Kansas, the region and the nation, The University of Kansas Health System enhances the health and wellness of the individuals, families and communities they serve.

According to Meis, cybersecurity strategy is split into two core components: a tactical angle focused on attack paths, threat actors and how they operate, and then a more

LOCATION:

Michael holds an undergraduate degree in ASSOCIATE CISO KANSAS CITY

Michael also led the H&R Block Information Security team through a transformation of their GRC operations to instil quantitative cyber risk management practices. Michael currently leads The University of Kansas Health System Cybersecurity team as they protect the critical systems, data, and people that provide lifesaving patient care.

“At the end of the day, you need people to be able to win these cyberrelationshipsadversarialwiththreatactors”

MICHAEL MEIS ASSOCIATE CISO, DISCUSSES TALENT, THE UNIVERSITY OF KANSAS HEALTH SYSTEM healthcareglobal.com 99

professionalAssuranceCybersecurityincludingtwoTechnologyInformationServiceManagement,graduatedegreesanMBAandanM.S.inandInformationaswellasmultiplecertifications. EXECUTIVE BIO MICHAEL MEIS TITLE:

Michael is a security leader with a passion for architecting security programs, leading people, and developing world-class security teams. During his career, Michael partnered with the USDA CISO to develop one of the largest consolidations of security services in the federal government.

Additionally, Michael regularly donates his time and expertise to inspire the next generation of leaders and cyber professionals.

strategic angle to understand the business in regard to how the organisation communicates and what the revenue cycle looks like.

Guardians of a world-class academic medical centre

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“Once we've shrunk those down, then we can focus on the capabilities of the threat actors, what their tools, tactics, and procedures might look like, and then compare those against our own internal detection capabilities. We look at what we might be able to stop, where we might have gaps and then focus our maturity efforts on shoring up those gaps. Even if it's only a detection method in the meantime, we must understand cybersecurity as it relates to the business and be able to justify the investments into security technology,” said Meis.

“We've recently seen cyber threats that have been very focused on disrupting includinginfrastructure,availabilitytheofcriticalhealthcare”

THE UNIVERSITY OF KANSAS HEALTH SYSTEM

Using threat intelligence allows the cybersecurity team to shrink the pool of potential threat actors down so they can only focus on threats that are most relevant to the health system.

healthcareglobal.com

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Podcasts represent the respectful, insightful and transparent voice of The University of Kansas Health System:

Morning Medical Update Experts from The University of Kansas Health System discuss current health events and advances in medicine.

Bench to Bedside

Each week, Medical News Network host Alexis Del Sid shares real-life patient stories and speaks with medical experts about all things related to heart health.

In the military, your mission is to keep yourself, your squad, and your platoon alive.

“That lofty mission,” said Meis, “is something that very, very few organisations are able to replicate in the civilian world. Cybersecurity kind of gives that purpose of defending organisations and people who otherwise wouldn't be able to defend themselves.

All Things Heart Everything in life leads back to your heart.

Bench to Bedside is a weekly Facebook Live series hosted by The University of Kansas Cancer Center, which follows the latest news and developments related to cancer care, clinical trials and research.

The University of Kansas Health System's own chief medical officer, Steve Stites, MD, interviews physicians and leaders about advances in healthcare and current affairs.

Being a U.S. Army veteran himself, Meis is a big fan of warfare strategy, finding many parallels between these tactics and cybersecurity strategy. Cybersecurity attracts a lot of veterans for these reasons –and a warfare mindset is a crucial step one in becoming a highly effective cybersecurity professional, according to Meis.

Open Mics with Dr. Stites

The art of cyber warfare Meis understands that the organisation is never going to be able to protect themselves against every possible threat.

Whether that's stealing patient data or disrupting the availability of systems, monitoring is vital to an effective cybersecurity strategy, or otherwise “you're going to be checking compliance boxes while they're somewhere else causing damage”.

You see a lot of veterans who end up in the cybersecurity space after they separate from theAccordingmilitary.” to Meis, it is an adversarial relationship with threat actors, “whether they're financially motivated, hacktivists or just want to watch the world burn, at the core, they are trying to get into our health system and disrupt what we do.”

Handling the cyber talent shortage

THE UNIVERSITY

The organisation invests heavily in training so that, for instance, you may be a risk analyst today, but should you want to be a penetration tester tomorrow, that’s a possibility. Dedicated horizontal and vertical career progression opportunities prevent

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“A lot of the cybersecurity vendors try to pretend like their tools can run without human intervention, and that sounds great. At the end of the day, you need people to be able to win these adversarial relationships with threat actors. So we support their development, something that's often overlooked in corporate culture –specifically within cybersecurity, where people don’t always get opportunities to stretch into new roles or to another role within the same team.”

It's no secret that there's a shortage of cybersecurity talent. Meis remarks that it’s probably become the number one risk to the industry over the last two to three years. Within the team, Meis and his colleagues have placed a really big priority on putting people first and making sure that they're at the centre of the cybersecurity strategy.

staff from being defined by the initial job they happen to land in when they first arrive in cybersecurity, enabling growth and increasing job satisfaction, while reducing turnover.

UNIVERSITY

“We've seen an incredible rate of burnout across the industry, so we focus on that with our people as well, supporting them with a robust PTO policy. We have mental health support and then a really positive work environment that focuses on making sure they're taking care of themselves, as well as focusing on the mission.

MICHAEL ASSOCIATEMEISCISO, DISCUSSES TALENT, THE UNIVERSITY OF KANSAS HEALTH SYSTEM

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“That ability to problem solve at scale and at velocity becomes very important. We look for a great attitude and an aptitude that can be supported with technical training

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“It’s also essential that we communicate clearly, so there’s not a mysticism around the direction of the organisation. We communicate with transparency and also give people the space to be human. Everyone is going to make mistakes,” explains Meis. This approach facilitates how they find and recruit new cybersecurity talent: looking within the health system for the right types of people, focusing on aptitude like problem solving, finding creative solutions and being able to move at a faster pace.

“All of us at the health system have this very singular focus on creating a world-class patient experience”

THE UNIVERSITY OF KANSAS HEALTH SYSTEM THAT INHERENT RISK REPORT? IT’S ALREADY DONE. See why risk management leaders rank Onspring #1 for GRC in the Leader Quadrant onspring.com/quadrant BOB PRESIDENTPAGE AND CEO, THE UNIVERSITY OF KANSAS HEALTH SYSTEM “We are committed to continuing our legacy of excellence by providing outstanding KansasCitytohealthcareleading-edgeservice,careandeducationpeopleintheKansasregion,throughoutandbeyond” 104 September 2022

Adopting cyber risk quantification practices Being able to speak the language of the organisation in business terms is key. In the case of the health system, it has driven the adoption of Cyber Risk Quantification, which looks at potential loss scenarios to understand the probability and cost of that event. With data behind them and a structured approach toward measuring the inherent uncertainty of risk, the cybersecurity team is able to communicate risk in the universal language of money.

“Everyone understands money. Everyone understands an annualised loss exposure and a loss exceedance curve. We want to remove the dark security magic out of security communication and start communicating like a business executive. That's been an important piece for us and for our health system leadership: to be able to understand cybersecurity risk in business terms without having to take a cybersecurity crash course.”

“Our industry has kind of played in the basement for the past 30 to 40 years, and now cybersecurity has become so prevalent that that's no longer good enough. In order to evolve, we need to be able to adopt these risk quantification techniques,” said Meis.

to Meis, those leaders of the future must understand how the organisation operates in terms of revenue cycles and where adversaries are going to target and be able to communicate this effectively to other business leaders. healthcareglobal.com

Cyber a young industry

“When you think about us as an industry, we're very young – especially when you compare us to the finance industry or legal; they've been around for a couple hundred years at minimum. But we've started to see that same maturation of our industry, and I think that's going to continue and it's going to require the security leaders of tomorrow to Accordingevolve.”

THE UNIVERSITY OF KANSAS HEALTH SYSTEM throughout their development. Within 6 months, you can have a highly competent and driven cybersecurity professional. So we look at non-standard backgrounds, because frankly, we're all competing for the same people who have those ‘standard’ cyberWithbackgrounds.”staffturnover below 10%, the health system had achieved results exceeding the industry average.

Meis acknowledges that risk awareness has fundamentally changed the way they think about cybersecurity, shifting from just a technology problem to one of overall business risk: “It puts your organisation in its entirety at risk, if it's a large enough attack. There was a news story recently where we saw a small university that experienced a ransomware attack and was unable to completely recover from it, so it is now shutting down entirely.

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MICHAEL THEASSOCIATEMEISCISO,UNIVERSITYOF KANSAS HEALTH SYSTEM

“Maturation and automation around security technology is key, as that talent gap is not going away anytime soon,” he added.

Even with the education initiatives the cybersecurity industry has recently put in place, it's going to take several years for that to come to fruition.

“We know that over 80% of the cybersecurity industry is over 35, meaning that there is a mass retirement party coming at some point soon. To address that, we need to continue to invest in automation as a force multiplier for the people that we have right now to avoid burnout.”

Meis adds that the final piece of what we'll see in the future of the cybersecurity industry is around regulation, at both federal and state levels.

“You see a lot of veterans who end up in the cybersecurity space after they separate from the military”healthcareglobal.com

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“At some point, there are going to be more Intercontinental agreements between nations. The UK, the United States, and the EU have collaborated on several pieces of legislation – we will most likely see more of that going forward. So, if we haven't invested in our GRC programmes, we're not going to be ready to take those on,” said Meis.

Rob Milnes CEO

of HealthTech on 108 September 2022 SUPPLY CHAIN

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Rob Milnes, CEO of viO HealthTech, wants to help

The human supply chain is decreasing, but problems persist in fertility as families struggle to conceive.

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Kirsty's Story

Fertility decreases with age. Studies show that for people having regular unprotected sex, those aged 19 to 26 have a 92% chance of conceiving after one year, while those aged 35 to 39 have an 82% chance. Age is not the only factor, with both weight and lifestyle choices, such as smoking, also playing a part. For every family looking to conceive, there is a cultural practice waiting to help them:

O ver the past few decades, fertility rates have dropped across the world. Women's empowerment and ascension into the workforce has offered a different path to happiness from staying in the home. For those families who do want children, the higher cost of living and financial toll of childcare has resulted in smaller families. Yet, many couples (and, in the modern age, many individuals) want to conceive and some struggle to do so.

“Our OvuSense sensor collects core body temperature every night. Core body temperature mirrors the rise and fall of progesterone. So OvuSense tells you what’s going on in the reproductive cycle. It also helps you understand if there are any issues which may be making it more difficult to Progesteroneconceive.” helps to regulate a woman’s cycle, but its main job is to prepare the uterus for pregnancy. After a woman ovulates each month, progesterone helps to thicken the lining of the uterus to prepare for a fertilised egg. If there is no fertilised egg, progesterone levels drop and menstruation begins.

VIOCEO,HEALTHTECH from sitting in holy chairs and performing rituals to rubbing sacred statues and eating certain soups, every culture has its own methods believed to increase fertility. There are also, however, a plethora of shady, money-making schemes waiting for desperate parents-to-be to give them a shot.

“I started in the women’s health field in 1998, with a company that manufactured foetal monitoring equipment. By coincidence this was the same time my wife and I started trying for a family and we really struggled,” explains Milnes. “When the opportunity with viO came along, I spotted a technology that could have helped us which I have been working to advance everviOsince.”HealthTech was born out of the concept of monitoring core body temperature, throughout the reproductive cycle.

Rob Milnes knows that there’s a lot of snake oil used in the fertility market. His company, viO HealthTech , aims to give people information. As the CEO, he has spent 30 years working in medical technology, supporting the ultimate supply chain – human fertility. He understands where hopeful parents are coming from.

ROB MILNES

healthcare-digital.com 111 SUPPLY CHAIN

“We understand so much more about women’s cycles than we used to, and how we can help them from puberty to menopause thanks to the data collected over the years by the saysapp,”OvuSenseMilnes.

“We’re helping women to monitor what’s going on and the effect of treatment”

Over the past 18 months the NHS has faced unprecedented demand and pressures due to COVID-19.

Scotlandprogram.facedunique challenges in trying to manage at pace such a geographically disperse population, so it remained imperative that NHS Scotland had the ability to rapidly record and process data in real time. With NHS Scotland facing such an urgent problem, we approached them with a solution: working with Apple to acquire 1,600 iPads, which we then deployed with connectivity, dedicated software, mobile device management, logistics, support and crucially, network security, in partnership with Check Point Software Technologies.

The programme was a direct aid to helping to put Scotland at the top of the European vaccination league.

TWITTER LINKEDIN FACEBOOK YOUTUBE Learn more

Working closely with Check Point, we were able to ensure that the security embedded in this deployment aligned to what NHS Scotland uses in other areas - every device needs to be locked down, secure and protected from a malware, spam and data security perspective.

By Simeon Maurer O2 Business - Client Manager, Scotland

The response to the pandemic was launched on many fronts - treating the ill, test and trace to minimise the spread of the virus and then the vaccine

The iPads allow NHS staff to easily and securely record people who have registered for the vaccine, update details to the central database (via wifi and our 4G network), record which vaccine they’ve had and when their next appointment is due. We manage the full solution under our Digital Workplace portfolio, so they don’t have to - allowing NHS staff to focus on their day-today work. Updates are immediate, ensuring that everyone always has the very latest information – essential for an effective, fast-moving rollout.

With time ticking away, we distributed iPads all around the country in the three weeks leading up to Christmas, with Logan Air stepping in to deliver to the Islands on Christmas Eve. We ramped this up to 2,750 iPads by the end of January, ensuring NHS Scotland could get up to their full capacity of vaccination efforts.

viO HealthTech also supports women who are at risk of miscarriage and who have polycystic ovary syndrome (up to 10% of women). they were trying for a baby.

“My wife and I didn’t realise how difficult it is to conceive, and how it gets hard as you get older. 70% of women don’t ovulate in the middle of the cycle, as we’re taught in school. This technology gives you more clear understanding of when to have sex,” he explains.

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ROB MILNES VIOCEO,HEALTHTECH

Families can use the OvuSense app, which is connected to an encrypted database.

“My wife and I didn’t realise how difficult it is to conceive, how it gets hard as you get older”

Miles has made sure that the company is protected against hacks.

healthcare-digital.com

“Women use our sensor to record their core body temperature. This data is downloaded each morning to the app. Additionally each user can log information like their period and when she has had sex.”

The role of digital healthcare in fertility

“We know we are dealing with very important information,” he explains.

“OvuSense is a medical device and we have to comply with a number of standards. The OvuSense app gathers data and users can delete that data if they want to. Our industry standard database stores the data in an encrypted fashion. We use industry standard AWS webs services. The database only ever stores a woman’s email address and her name.”

viO HealthTech’s work impacts the lives of those living with polycystic ovary syndrome, as well as those who are at an increased risk of miscarriage, who often have pregnancy complications or diminished ovarian reserve.

ROB MILNES VIOCEO,HEALTHTECH 114 September 2022 SUPPLY CHAIN

“For women who have one of those issues, they also sadly tend to have another. Polycystic ovary syndrome is a very common issue. One in five women

“One in five women have a havesomeregularlydon’twhereimbalancehormonalperiodsoccurandwillneveraperiod”

healthcare-digital.com 115 SUPPLY CHAIN

VIOCEO,HEALTHTECH 116 September 2022 SUPPLY CHAIN

have a womenperiod.somedon’timbalancehormonalwhereperiodsoccurregularlyandwomenwillneverhaveaIt’saspectrumissue.Somehavenoclueandexperienceregularperiods,yetstruggletoconceive.We’rehelpingwomentomonitorwhat’sgoingonandtheeffectoftreatment.”

Technology and social norms are shaking up parenthood

In 2022, more than half of the global population is under 30 and in their prime for building a family. Yet, with social norms changing and new technologies helping parents reach their goal, it seems that the human supply chain has changed forever. “I don’t think it’s changed that much, those who have struggled in the past are the ones that struggle today,” Milnes counters, honestly. “We are ageing, the statistics are fairly stark on that. Ten years ago the average age for a pregnancy was 25, now it’s 31; it has risen quite rapidly in the past two years. What we do find is that for those who try to get pregnant, there’s a very long trail of people who struggle. Age affects everybody; it impacts IVF too.”

There are many personal stories from women whose fertility viO HealthTech have supported. “We do have a very loyal customer base. There’s a few that stick out. We have one customer who was told ‘You’re not going to conceive, I wouldn't bother’ – now she’s a Mother, and she works for us!”

For those looking to conceive, Milnes has some clear advice: “Do everything you’ve heard about – both partners should stop drinking alcohol and definitely stop smoking. Having a good diet is important too and there are supplements and vitamins you can take. At viO HealthTech, we pride ourselves on our science, but also in telling people the facts.” healthcare-digital.com

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&ModernisingInnovating Healthcare 118 September 2022 PRODUCED BY: TOM VENTURO WRITTEN BY: ÖZSEVIMİLKHAN

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As a whole and as individuals, each member of the team works to serve their communities in Alaska, Montana, Oregon, Washington California, Texas and New Mexico. Providence’s mission is to serve all, but especially the poor and the vulnerable, through their vision of 'Health for a Better World’.“We primarily serve communities across seven states here on the west coast of the US, with 52 total hospitals and ministries, over 1000 clinics and 120,000 caregivers that serve those communities,” says B.J. Moore, CIO & EVP of Real-Estate Strategy Operations at Providence. Moore has a professional career spanning 30 years, 27 of which were spent at Microsoft with roles in everything from finance and operations to IT. His last role at Microsoft was as the VP of engineering, responsible for the company’s global commerce and compliance. After 27 years, ready to do B.J. Moore, CIO & EVP of Real-Estate Strategy Operations

B.J. Moore, CIO & EVP of Real-Estate Strategy Operations at

Over the decades, they have grown immensely, combining the ministries of ‘Providence' and 'St. Joseph', while expanding through the acquisition of other health systems, which has allowed them to be the US$25bn health system that they are today – and one of the largest health systems in the US.

Providence, talks about modernising and innovating healthcare P rovidence is a 165-year-old healthcare company and takes enormous pride in the fact that they were founded by women.

120 September 2022 PROVIDENCE

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something different and just as healthcare saw the rising need for digital transformation, Moore joined Providence as their Chief Information Officer (CIO). Since joining three years ago, he's also taken on their real-estate strategy and operations.

“We primarily

thosecaregiversclinics,ministries,totalofonsevencommunitiesserveacrossstatesherethewestcoasttheUS,with52hospitalsandover1000and120,000thatservecommunities”

Moore’s role at Providence is twofold. As CIO, he owns the digital systems – everything from the networking infrastructure in their hospitals and ministries to all the systems they use for shared services such as payroll and financial systems, and the clinical systems that are used by their caregivers and patients –essentially covering most of the technology that's required to run, secure and modernise a health system. His other role is in realestate strategy and operations, where his team is responsible for all the hospitals and clinics, as well as the buildings, maintenance and support of those buildings, including the cleaning of the hospital rooms.

B.J. MOORE CIO & EVP OF REAL-ESTATE STRATEGY PROVIDENCEOPERATIONS, 122 September 2022 PROVIDENCE

Simplify- Modernise- Innovate When Moore joined Providence, he visited hospitals and ministries, and met with their administrative staff and caregivers. It became clear to him that healthcare was significantly behind other industries.

Providence is a national, notfor-profit Catholic health system comprising a diverse family of organisations and driven by a belief that health is a human right. With 52 hospitals, over 1,000 clinics, senior services, supportive housing, and many other health and educational services, the health system and its partners employ nearly 120,000 caregivers serving communities across seven states – Alaska, California, Montana, New Mexico, Oregon, Texas, and Washington. UNITED STATES

“One thing I'm very proud of,” says Moore, “is that we received the very first known COVID patient in the United States, in January 20th 2020; and not only did we receive the first known patient (who was successfully treated), but we have served our communities very well throughout the entire pandemic. Our impact is huge.”

B.J. MOORE TITLE: CIO & EVP OF REAL ESTATE STRATEGY OPERATIONS INDUSTRY: HEALTHCARE LOCATION:

“My estimate was 15-to-20 years behind,” says Moore. “And out of that learning tour came our three strategic pillars of 'simplify', 'modernise' and 'innovate'.”

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Moore likes to think of these pillars in terms of Maslow's hierarchy of needs: at the bottom of the hierarchy sits 'simplify', healthcare-digital.com

Reduce documentation time and increase care delivery with Nuance® Dragon® Ambient eXperience™ (DAX) Better patient-physician experience, all around. Learn more at Nuance.com/DAX saved per encounter, reducing documentation time by 50% reduction in feelings of burnout and fatigue of physicians state DAX improves documentation quality of patients say their physician is more personable and conversational8379707min%%%

Experience DAX, innovated by Nuance and Microsoft, in Learnactionmore about how AI-driven ambient clinical intelligence helps improve care delivery and outcomes.

The potential applications for ACI are almost limitless, but one thing is certain: this technology will change the experience of care for physicians and patients, and help both groups lead happier, healthier lives.

Nobody went to medical school so they could spend their days entering data into an EHR. They went to medical school to embark on a rewarding career, helping people improve their health and their lives.

How is ambient clinical intelligence transforming healthcare?

For example, since implementing Nuance’s ACI solution, the Dragon Ambient eXperience (DAX), healthcare organizations have seen patient satisfaction rates rise to 83%, with most saying their visits have felt more personal and that their physician has been more focused on them. Physicians spend less time looking at computer screens, documenting care, and working after hours. With Nuance DAX, they can focus on delivering higher-quality care to more patients—without burning out.

ACI technology ensures the primary focus of each visit is the patient and their story, not notetaking or documentation. That strengthens the patientphysician relationship and increases patient satisfaction, engagement, and retention. It brings providers back to what attracted them to medicine in the first place. And it removes the heart-sinking feeling of getting to the end of clinic time and seeing hours of documentation tasks ahead.

The most exciting thing about ambient clinical intelligence is that improving patient-physician encounters is just the beginning. Research is already well underway into using ACI to spot indicators of depression, anxiety, and social determinants of health during patient-physician conversations.

strategy looks at how Providence reduces that redundancy by transferring information on to a standardised set of platforms, while having just a few vital applications and processes to serve caregivers and patients.

Moore says: "It’s really hard to innovate at scale, and to sustain such innovation, if you have counterproductive complexities such as an environment with 4,000 applications, and significant 'technological debt', and that's why we first simplify the environment, then modernise the way that we use and deliver technology, which provides us with the foundation to innovate." which means simplifying the operating environment. At the time, for example, Providence had over 4,000 disparate computer applications, which hindered their ability to create a great patient and caregiver experience.Sothe'simplify'

At the very top of the hierarchy occupying its capstone is 'innovate', which concerns the use of advanced computing like machine learning and artificial intelligence to push forward patient care and improve caregiver productivity.

126 September 2022

'Modernise' sits in towards the middle of Maslow's hierarchy and concerns how to leverage modern technology and engineering practices to increase agility. This includes Providence’s decision to move from on-premise computing to the cloud, while

implementing the use of collaborative tools like Microsoft Office and Teams, and the use of advanced delivery methods like Agile.

The problem: Employee Burnout

As Providence was the first health system to have received the first known COVID patient in the US, they have been under the intense strain of the pandemic for longer than any other US health system. Consequently, their caregivers – who had been on the frontline from the very beginning – were labouring under the long hours and days with no relief in sight.AsProvidence caregivers were delivering COVID care to their communities there was, as we all know, a lot of non-COVID related care that was deferred. Finally, as COVID began to wane, these deferred patients started to stream into the system, which led to unprecedented caregiver burnout.

impact is HUGE” B.J. MOORE CIO & EVP OF REAL-ESTATE STRATEGY PROVIDENCEOPERATIONS,

PROVIDENCE127

“Our healthcare-digital.com

The Solution: Alleviation and Empowerment through Technology, easing the burden for frontline workers With Providence's mission to serve all, especially the poor and vulnerable, the current state of affairs means that they're struggling to meet community needs. Within this seemingly despondent situation,

"Just like other healthcare systems in the country, we have seen a very high attrition rate and are now really short-staffed, which then reamplifies the level of caregiver burnout." The demand for care is higher than ever, but the staffing levels are lower than they were before COVID. "So what we are having to ask of our caregivers is unparalleled.”

“One thing I'm very proud of is that we received the very first known COVID patient in the United States, on January 20th 2020, and not only did we receive the first known patient (who was successfully treated), but we served our communities very well throughout the entire pandemic”

B.J. MOORE CIO & EVP OF REAL-ESTATE STRATEGY PROVIDENCEOPERATIONS, 128 September 2022

however, the use of technology has had a positive impact by alleviating the level of employee burnout through tools like Microsoft Teams, allowing Providence to adapt to the remote work environment where possible, and technologies like ambient artificial intelligence, to reduce the amount of administrative work for frontline caregivers.

Moore says: "This technology really allows for that natural interaction between a caregiver and a patient, and all that administrative work of adding information to the health record is done automatically, in the What'sbackground."more,this ambient tech is able to transform everyday language into professional medical terminology, where, for example, it may detect the words 'heart flutter' and automatically translate it into 'cardiac arrhythmia', or 'fast heartbeat' into 'tachycardia'.Thereareseveral subsequent benefits to this technology. Firstly, it demonstrably increases productivity. But a more powerful effect is, that it allows for that natural interaction of the caregiver and patient, which is recognised in medical literature as having a significant positive impact on patient outcomes. "This allows the caregiver to practise their craft, which is, fundamentally, patient care and delivery," says Moore. "Our estimate is that a caregiver spends 40% to 60% of their time doing administrative work, so anything that we can do to relieve that burden is huge."

Providence has built very strong partnerships with technology leaders such as Microsoft and Nuance, and through them, has access to vital technology with impressive consequences for their healthcare outcomes.

Providence, Nuance and Microsoft: A Triad of Excellence Early this year, Nuance was acquired by Microsoft. Providence already had a strategic partnership with Microsoft, thus this acquisition really allows for Providence, healthcare-digital.com

"Nuance has always been a trusted partner of ours," says Moore. Providence has used Nuance's tools, such as Dragon Medical One, for a long time - a speech recognition tool, which allows clinicians to dictate their notes using only their voice. "But what we're really partnering with them on is ambient clinical intelligence (DAX - Dragon Ambient eXperience)," he says. DAX allows a caregiver in a clinical setting to speak naturally with a patient while it automatically documents the encounter and annotates it into the health record for the caregiver's edification.

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130 September 2022

Microsoft and Nuance to effectively have a strategic collaboration. Providence is set to complete their simplification and modernisation journey by December 2022. They completed their move to a single electronic health record in March and, as of July, have moved to Oracle cloud, which is their new ERP system. Moore says: “Indeed, we’re under a lot of costpressure here in the US, and so the question is, ‘how do we provide those same services for less?’ We’ll focus on the efficiency of our own IT operations, and then the engineering work that we do is really going to be focused on caregiver attraction, retention and productivity.”Providence is a shining example of the convergence occurring with tech and healthcare and should serve as an example for healthcare systems all over the globe, as to their ever-growing and inevitable interdependence.

“You can see that it’s really hard to innovate if you have counterproductive complexities such as an environment with 4,000 applications, and that's why we first simplify the environment before modernising the way that we use and deliver technology”

healthcare-digital.comPROVIDENCE131

B.J. MOORE CIO & EVP OF REAL-ESTATE STRATEGY OPERATIONS,PROVIDENCE

TOP 10 132 September 2022

TOP 10 BRANDSHEALTHCARE With health and wellbeing at the forefront of society’s Topyears,consciousnesscollectiveinrecentwehighlightour10healthcarebrands T here are up to 59 million healthcare professionals globally, all working to make people healthier and communities safer. From creating lightweight medical devices to developing less expensive medication, core missions focus on uplifting both employees and patients. Here are our Top 10 healthcare brands – pioneers leading the rest in providing the best modern healthcare.WRITTEN BY: HELEN ADAMS healthcare-digital.com 133

For its outstanding leadership in the healthcare sector, Elevance Health has been featured on the Dow Jones Sustainability Index, as well as listed as one of America’s top 25 Most JUST Companies by JUST Capital, in partnership with CNBC. Inc. / Health

TOP 10

Elevance

In spring of this year, Anthem Inc decided to make a corporate rebrand and is now operating as Elevance Health, a portmanteau of ‘elevate’ and ‘advance’. The company is pushed onward by its desire to improve the health of humanity and supports patients at every life stage.

Anthem

For over 130 years, researchintensive biopharmaceutical company Merck – also known as MSD beyond the USA and Canada – has had one united purpose: to use the power of leading, cuttingedge science to improve the lives of others across the world. Merck has used this resolve to develop vaccines and other life-changing medicines. The company remains at the forefront of healthcare research to be the first in delivering innovative health solutions to advance the prevention and treatment of diseases in people and animals. Merck 09 its outstanding leadership in the healthcare sector, Elevance Health has been featured on the Dow Jones Sustainability Index”

“For

10

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“For07170years, Walgreens Boots Alliance has been caring for communities as a leader in integrated pharmacyhealthcare,andretail” healthcare-digital.com

For 170 years, Walgreens Boots Alliance has been caring for communities as a leader in integrated healthcare, pharmacy and retail, and is proud of its contributions to communities, the planet and its employees in building an inclusive workplace. Alongside others from this list, Walgreens Boots Alliance has been applauded for its dedication to sustainability. The company features on the Dow Jones Sustainability Indices (DJSI) and was included as one of the 100 Best Corporate Citizens 2021.

Cardinal Health Walgreens Boots Alliance

As a self-described ‘innovation engine’, product development is at the core of Cardinal Health, where human-centred design meets clinical expertise to build unbeatable customer experiences and patient outcomes.

TOP 10

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As a global distributor of pharmaceuticals and a manufacturer of medical and laboratory products, Cardinal Health also provides data solutions for healthcare facilities. With 44,000 employees working in over 30 countries, Cardinal Health is a trusted healthcare partner that drives growth across healthcare, using the most innovative technology.

Find out what Australia’s digitisation opportunity means for Health. Download today Be What’s Next. Embracing the Digital Economy in Health.

digitisation opportunity means for Health. Download Embracingtodaythe Digital Economy in Health. Watch:

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for Health. Download today Be What’s Next. Embracing the Digital Economy in Health. Find out more >

Pfizer

Global health insurance company Cigna sees itself as being in partnership with its patients, supporting them in their journey to complete health and wellness across the mind and body, with its 74,000 employees working around the clock and around the world to uphold this value. Cigna's core mission is to uplift the health and wellbeing of its patients, as well as provide a peace of mind with their simple, affordable and predictable health care.

Cigna

“We’ve found that our service has helped to dramatically reduce readmission rates, and enabled early discharge, which means that patients get to be at home sooner,” enthuses Spencer, who also notes that, “The overarching monitoring aspect can also help people who need readmission get back into hospital sooner, which can make a huge difference in some cases.”

Telstra Health was chosen as a key partner of Gold Coast Health Services, providing their virtual health consultation platform as a way to deliver patient care remotely.

Telstra Health’s virtual care technology adopts a twofold approach. First, using Bluetooth connected devices, clinicians

Founded in 2013, Telstra Health works to improve lives by delivering digitally-enabled care to its communities by providing software products, solutions and platforms to governments and healthcare providers throughout Australia.

Thewaned.company has been behind several healthcare breakthroughs designed to change patients’ lives for the better, with the belief that all patients should have access to the medicine that they need. Partnerships with global health institutions have made this possible. Philanthropy and a steadfast business approach have got vaccines to where they are needed the most.

In 1849, German immigrant Charles Pfizer had a vision to manage healthcare innovations, a relentless pursuit that has never

06

Spencer, who works closely with Sandip Kumar, Gold Coast Health’s Executive Director of Transformation and Digital, emphasises that the relationship between Telstra Health and Gold Coast is far more than that of vendor and client. “We’re looking for a real partner, not just a customer.”

TelstraHealthandGoldCoastHealth:deliveringvirtualcare what Australia’s Telstra Health and Gold Coast Health what Australia’s digitisation opportunity means

Find out

“Traditionally, you might go to see a specialist at a hospital and, after a five minute conversation, be sent home,” Jamie Spencer, Regional General Manager Business Development at Telstra Health says. “Someone living in rural Queensland might drive for up to four to six hours for that five minute appointment. Now, rather than people having to make those long journeys to see a specialist, we can provide that consultation to people in their own homes, in a way that leads to a richer conversation, which results in better feedback and, ultimately, a better standard of care.”

TOP 10

05 can monitor patients’ blood pressure, pulse oximetry, temperature and weight remotely. These baseline metrics are then combined with a virtual appointment in which the clinician can follow-up with the patient to discuss and provide results.

AmerisourceBergen

“AmerisourceBergenworkstowardsefficientpharmaceuticaldistribution”

The company works alongside governments, business employers and various partners to manage the care of more than 147 million people. UnitedHealth Group has a strong vision for a system of value-based care which offers patients an equal portion of compassion and care.

UnitedHealthcare offers its patients a wide range of healthcare benefits, as well as affordable coverage and a more simple healthcare experience.

At UnitedHealth Group, core values guide the mission, while the diverse company culture connects employees in meaningful ways, allowing them to serve their communities with pride.

Ranked at no. 8 on the Fortune 500, AmerisourceBergen rakes in US$200b in annual revenue. Its 41,000 global team members have just one purpose: to stand united in their responsibility to build healthier futures for AmerisourceBergen patients and their wider communities. The company creates this impact by pushing for the development and delivery of essential pharmaceuticals and other, more general healthcare products. AmerisourceBergen also works towards efficient pharmaceutical distribution and solutions for both healthcare manufacturers and pharmacies.

UnitedHealth Group Inc. (UNH)

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TOP 10

McKesson

The impact-driven healthcare organisation McKesson dreams of advancing health outcomes for all. Headquartered in Irving, Texas and founded in 1833, the company is involved in almost every aspect of health.

McKesson works alongside biopharma businesses, care providers, pharmaceutical companies, manufacturers and even governments to provide groundbreaking products and services that are accessible andMcKessonaffordable.delivers branded, generic and over-the-counter pharmaceuticals to its customers, as well as supporting hospitals, retail chains, independent pharmacy retailers, delivery networks and care providers with the necessary supply chain technology, to help them achieve their business goals.

The company also offers medical-surgical supplies and equipment for physicians who need to support patients directly. McKesson Canada partners with the Canadian healthcare industry to offer essential medicine, supplies and information technologies. At McKesson Europe, over 30,000 employees support over two million patients and consumers throughout Europe. healthcare-digital.com

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TOP 10 Join us at PROCUREMENT & SUPPLYCHAIN LIVE LONDON Showcase your values, products and services to your partners and customers at PROCUREMENT & SUPPLYCHAIN LIVE LONDON 2022. Brought to you by BizClik Media Group PROCUREMENT & SUPPLYCHAIN LIVE LONDON, the hybrid event held between 12th-13th October is broadcast live to the world and incorporates two zone areas of SupplyChain LIVE plus Procurement LIVE in to one event. With a comprehensive content programme featuring senior industry leaders and expert analysts, this is an opportunity to put yourself and your brand in front of key industry decision makers. From keynote addresses to lively roundtables, fireside discussions to topical presentations, Q&A sessions to 1-2-1 networking, the 2-day hybrid show is an essential deep dive into issues impacting the future of each industry today. Global giants and innovative startups will all find the perfect platform with direct access to an engaged and active audience. You can’t afford to miss this opportunity. See you on: 12 - 13 October 2022 Watch our 2021 Showreel Get tickets Sponsor opportunities

TOPCVS10 Health Live: Understanding the Relationship Between Trust and Health Care 142 September 2022

The healthcare provider helps people to access the healthcare system when and where they need it – a feat accomplished through improving access, decreasing costs and being a trusted partner for every meaningful moment of health.

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CVS Health

CVS Health was chosen for the top spot as the company is leading healthcare solutions in ways that no one else is. CVS Health supports healthcare patients and their families in a variety of ways, in addition to improving the health of communities with a local presence, digital channels and 300,000 knowledgeable colleagues, as well as 40,000 physicians, pharmacists, nurses and nurse practitioners keen to support patients and their families.

In addition to uplifting patients, CVS Health is focused on building a sustainable workforce: 47% of CVS Health’s external veteran professional hires are racially and ethnically diverse 41% of the company’s external veteran professional hires are women 3% of external professional hires are Military Spouses of the company’s external areprofessionalveteranhireswomen”

TOP 10

“41%

TAIWAN EXCELLENCE AWARDWINNERS NEW TECHNOLOGIES 144 September 2022

The 2022 AACC Annual Scientific Meeting & Clinical Lab Expo, which will be held in Chicago, will showcase the innovations of science and technology at the forefront of laboratory medicine. With some of the winners planning on being in attendance, they discuss with us here what they are looking forward to, as well as what’s next on theHerehorizon.arethe five worthy winners of 2022’s Taiwan Excellence Award.

TAIWAN EXCELLENCE WINNERSTECHNOLOGIESON healthcare-digital.com 145 TAIWAN EXCELLENCE

C hasing excellence is a part of everyday life in the Taiwanese business world. At Taiwan Excellence, then, the pursuit of groundbreaking inventions is not about the item itself, but is in fact about creating a solution that can help people to live a better, healthier, more fulfilling life aided by technology.

•

To chase this ambition, Taiwan’s Ministry of Economic Affairs set up the Taiwan Excellence Awards in 1993. Each year, candidates with the most outstanding products face a selection process assessing the merits of four different aspects: R&D Design Quality • InMarketingtermsofcriteria, the panel judges products based on their perceived innovative value, with an added value for products made in Taiwan and that serve as examples of Taiwan’s domestic industry.

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146 September 2022

147 TAIWAN EXCELLENCE

“DSP-WR series programmable DC power supply features wide-ranging input and healthcare-digital.com

Winner #1: iDRC Chyng Hong Electronics Co., Ltd. iDRC Chyng Hong Electronic Co., Ltd. was founded in 1986 and, in the intervening years, has undertaken several significant digital transformations. In 2003, it launched the first generation of digitally-controlled-and-displayed power supply-adapted microprocessor technology to all products. Then, in 2008, iDRC Chyng Hong Electronic Co., Ltd. implemented an automatic test equipment (ATE) platform. Over the past decade, the company has launched 750W~1500W DSP-HR series programmable DC power supply, conforming to CE and LXI (LAN Extension for Instrumentation) approval. Notably, iDRC is the first member from Taiwan to obtain LXI certification. This was followed by the 18000W DSP-WR series autoranging programmable DC power supply, conforming to CE and LXI approval. The unique, high-speed digital paralleling technology realised a modularised 1.8MW power system by 100 units in parallel. Tell us about your optimum test and measurement instruments for power electronics.

auto-ranging output,

functions,

“As well as standard measuring instruments at laboratory level – Fluke 5790A AC measurement standard, Fluke 5720A multifunction calibration and Fluke 8508A digit reference multimeter – iDRC has recently purchased Teledyne LeCroy MDA 8108HD, a high-resolution oscilloscope, and Keysight PA2203A, a multichannel power analyser, to assure product accuracy as well as enhancing product reliability.

“DSP-WR PROGRAMMABLESERIES DC POWER SUPPLY FEATURES WIDE RANGING INPUT AND AUTO- RANGING OUTPUT, MULTI UNITS IN PARALLEL AND IS CONFIGURED WITH A PATENTED POWER DISTRIBUTION UNIT (PDU)” CHYNG HONG IDRC CHYNG HONG ELECTRONIC

“In addition to that, every product must pass the ATE test, the burn-in test at 50°C, and the live electrical vibration test to assure both product quality and reliability.” multi-units in parallel and is configured with a patented Power Unit (PDU). It forms a statepower system with Industry 4.0 including full remote CO.,

iDRC Chyng Hong Electronics Co., Ltd. has recently invested in and equipped Production Service Departments with modern equipment to meet the highest standards. Can you tell us more?

of-the-art

Distribution

control, power status monitoring, power consumption measuring and unique CO2 emission reading.”

LTD 148 September 2022

The 2022 AACC Annual Scientific Meeting and Clinical Lab Expo is an opportunity to create relationships with partners and customers. Taiwan Advanced Nanotech wants to enable its team to meet and have discussions with its partners in person, arranging the time and place to bring their engineers, R&D or commercial team to provide better customer services. As one can imagine, doing this in person is a much smoother process than over video call.

Column-based extraction is hard to automate, so we have to do it manually, which is time-consuming and has a higher risk of contamination. In comparison, the magnetic beads can be fully automated, are timeefficient and have lower risk of contamination. healthcare-digital.com

149 TAIWAN EXCELLENCE

Winner #2: Taiwan Advanced Nanotech Taiwan Advanced Nanotech boasts a number of significant achievements that have enabled TANBead to become a trusted company, bringing Taiwan Advanced Nanotech to the forefront of nucleic acid extraction technology.

“Our instruments are used in a variety of fields, from clinical human diagnostics to general research, or in more specific ones, like plant research or food testing." How do your magnetic beads increase extraction efficiency, and does this risk contaminating samples?

“Magnetic beads are one of the latest technologies to be incorporated in molecular biology. It supports the extraction so that it's simpler and lead to better results, both in quantity and quality – especially when we compare it to column-based extractions.

In addition, the company is focused on equity, working hard to give back to the community by supporting local schools and farmers, as well as organisations for the disabled and others. In doing this, Taiwan Advanced Nanotech hopes that the company can help to improve society through education and protection.

“It becomes our priority to make these consumers feel at ease, that everything is under control and they don't have to be anxious about anything. Throughout the whole process, we really learnt how to develop products and systems that will allow our company to grow as an international company.”

Taiwan Advanced Nanotech Inc. has contributed to large-scale sample screenings. What has the COVID19 pandemic taught you? “In terms of large-scale sample screening, it taught us how our job and technology plays an important role in supporting communities. We have to make sure that we don't run out of stock and that our instruments are running perfectly, then we have to ensure that people are in a good condition to help other people, while delivering their screening results in a timely manner.

“We have a range of such instruments, because we want to be flexible and meet the customer's demands. As such, we use our own patented spin-mixing technology, optimising it to make sure that the extraction will be efficient and would prevent splashing, thus increasing the processing volume and reducing the risk of contamination.

Tell us more about your automated DNA and RNA extraction instruments – how do they increase the processing sample volume?

“Due to the influence of COVID-19 leading to issues such as manpower shortage, inaccurate test results and contamination of biological samples, the need for automated nucleic acid test solutions is more urgent than ever.

At the end of 2019, Chroma ATE Inc. began developing its MagXtract 3200 – what the company considers to be its greatest achievement to date. A fully-automated nucleic acid extraction system with PCR setup capabilities, Chroma completed product design, specification verifications, and performance validations within an impressive 18 months, while also obtaining CE-IVD and TFDA certificates, in addition to FDA registration, within the same time period – a formidable feat. As confirmation of its prowess, MagXtract 3200 also won the Taiwan Excellence Award and National Innovation Award in 2021, demonstrating the agile product development and high-quality manufacturing that went into construction. Now, the company has partnered with world-leading reagent manufacturers to co-establish new solutions for a variety of downstream applications.

Winner #3: Chroma ATE Inc.

“Chroma has been developing precision automated test and developcapabilitiesdemonstratessoftwareoptical,worldwideinover40instrumentationmeasurementfornearlyyears.We’veaccumulated100coretechnologies,additionto1,200patentsinelectrical,thermal,mechanical,andautomation.ItourstrongR&Dtodesignandinnovativeproducts.”

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Chroma ATE Inc. is a global supplier of precision test and measurement instruments. What has the COVID19 pandemic taught you about the need for such products?

How are you world-classleadingcommitmentdemonstratingtodevelopingbiomedicineasaenterprise?

“It perfectly aligns with Chroma's mission in the life sciences industry to develop automated instruments and system solutions to enhance the performance of molecular diagnostics.”

Winner #4: Dacian Technology Material Co., Ltd. In this modern age of choice, we can choose almost anything based on our desires – but not which air we breathe. Dacian Technology Material Co., Ltd. believes that the future of masks is reusability, combining style with all-important protection to increaseEstablishedwearability.in2016, Dacian is focused on protective masks designed to mitigate the effects of air pollution. N95grade masks provide highly-efficient protection, as evidenced during the pandemic, but they are stuffy. A result of this experience is the erroneous perception that such protective masks are more hardwearing and therefore not for people’s everyday protection. With its ergonomic design and nanomember filter, Dacian’s masks provide N95 protection and can be worn for hours at a time, yet still feel comfortable. Unlike other masks, Dacian’s masks avoid capturing pollutant particles, instead protecting against oil and fumes for both personal and industrial use. Perhaps the best feature is the masks’ ability to be washed, sterilised and reused, rendering them financially sound and environmentally friendly, too. healthcare-digital.com

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Why was it important to you to make masks fashionable?

“COVID-19 didn’t affect our business plan too much; we focused on air pollution, healthy education and breathing safety in the workplace.”

Dacian Technology Material Co., Ltd. has been making masks for over seven years - what was your reaction to the COVID-19 pandemic?

“There is a lot of air pollution in our daily lives. As we can see from research, lung disease has become a serious issue.

“The overall impression of the N95 mask from most people is that the masks are not breathable and do not look good. Our masks can help make people more willing to wear them in their daily lives.”

“In terms of the wider healthcare community, CYP’s medical imaging distribution solution has been endorsed by Intel and already published onto its official website.”

acrossBenefitsTaiwan.ofthe 2022 AACC Annual Scientific Meeting & Clinical Lab Expo for CYP include the opportunity to demonstrate this Hybrid OR turnkey solution.

“As for upholding patient confidentiality, CYP’s video-capturing solution complies with standard PACS implementations. It’s also under hospital firewall infrastructure in the intranet when doing the transmission, enhancing safety. Furthermore, CYP’s software can set the authority, which only allows the relevant people to receive and view the images and data.”

“CYP’s medical turnkey solution can capture multiple video sources from medical devices simultaneously. It combines multiple static or dynamic images and projects to the video wall to help healthcare workers to monitor a patient’s health status in detail at the same time in surgery. Now, healthcare workers simply focus on one screen.

Winner #5: Cypress Technology Co.,Ltd. The biggest achievement for Cypress Technology Co.,Ltd. (CYP) has been its medical turnkey solution, which not only met the hard requirements for healthcare innovation but also brought hybrid imaging operations (OR) to 15 hospitals

“When it comes to minimally invasive surgery, easy access to multiple complementary images has significantly broadened the scope of surgery, enhancing the quality to enable better insight. Additionally, it can reduce the workflow and boost the efficiency for surgeons' and professionals' daily work in the hospitals.

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Since 1990, CYP has been specialised in video signal distribution technology. A complete medical imaging distribution solution was launched three years ago – what was the reaction from the healthcare community to this?

Cypress Technology Co.,Ltd. offers video capturing from medical devices. How does this aid healthcare workers and uphold patient confidentiality?

Over the next 12 months, CYP will continue to bring new innovations to the fore, integrating 3D display and smart glasses with its multi video-capturing solutions to enhance the surgery experience. healthcare-digital.com

154 September 2022 DIGITAL HEALTH AND CARE WALES

TRANSFORMATIONDIGITALDIGITALHEALTHCAREWALES healthcare-digital.com 155

156 September 2022

Ifan Evans, Executive Director for Strategy at Digital Health and Care Wales, on digital transformation and the core missions at the company Digital Health and Care Wales (DHCW) is the national delivery body for data and digital services in NHS Wales. It has a pivotal role in helping to drive transformation in health and care. It manages national data centres, the IT and digital services in every GP practice in Wales, core national hospital systems for administration, test requests and results, the Welsh Clinical Portal and various other services. A key part of its service catalogue is data and informatics, through which it provides a consolidated record across all the NHS organisations in Wales, and integration between primary and secondary care. Wales has also been a leader in collecting outcomes data through its Value in Health programme.

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“Previously, I was the Director for Technology, Digital and Transformation in the Health and Social Care Group in the Welsh Government, where I led on national policy and strategic investment funding for digital and technology. One of the things I have been most struck by in my first six weeks at DHCW is the energy and ambition here. I think the healthcare-digital.com

Ifan Evans is the recently appointed Executive Director for Strategy and joined the organisation in April. He leads on organisational planning and performance, strategic transformation and change, developing partner relationships, and heads up four of the largest digital transformation programmes (Digital Medicines Transformation Portfolio, Digital Services for Patients and the Public, the National Data Resource, and the Welsh Community Care Information System).

Digital Health and Care Wales was recently presented with a Digital Leaders Impact Award for the development of its COVID-19 digital immunisation system. In 2020, it won best UK IT workplace from the BCS, British Computer Society. In 2021, its Chief Executive Helen Thomas was awarded UK Digital CEO of the Year and recently Finance Director Claire Osmundsen-Little was awarded Digital IFAN EXECUTIVEEVANSDIRECTOR OF STRATEGY, DIGITAL HEALTH AND CARE WALES

Digital transformation at Digital Health and Care Wales

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The core missions at Digital Health and Care Wales and the digital transformation journey It was after working with senior management in DHCW while responding to the unprecedented COVID-19 pandemic that Evans was inspired to join the organisation.

“Our third core mission is delivering excellent digital services on top of the data and the platforminfrastructurewehave”

confidence and momentum that comes from being a new organisation, and delivering such an impressive digital response to the COVID 19 pandemic, will make a real difference to the delivery of digital services.”

“It’s a small organisation in growth mode, doing impressive things quickly,” said Evans. “I thought the way things were developed and delivered in response to the pandemic, especially the close working between DHCW, other NHS Wales organisations and local government in Wales, was absolutely brilliant. Compared to some other systems, we delivered better outcomes at a fraction of the cost, which is what you have to do as a relatively small system with limited resources. That was part of why I wanted to come and join.”

Ifan Evans joined Digital Health and Care Wales in April 2022 as Executive Director of Strategy. His responsibilities include strategic planning, digital transformation programmes, commercial, andBeforepartnering.joining DHCW, Ifan was the Welsh Government lead for health digital, technology and transformation. He was the national lead for Brexit readiness across health and care, and for the digital response to the Covid-19 pandemic. EVANS TITLE: EXECUTIVE DIRECTOR OF STRATEGY

Ifan has been a champion across government and NHS Wales for innovation, technology adoption, and digital transformation. He is passionate about applying digital technologies and data as tools to clarify and simplify, reducing unwarranted variation and making services better for professionals and the public. He believes that working openly with a wide range of partners is the best way to address current and future challenges in health and care, particularly by applying new solutions to existing problems and measuring outcomes in real time.

BIOEXECUTIVE IFAN

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TPXimpact provides comprehensive services to the health sector across all technology functions, from major digital transformation programmes, to full support and service contracts. Our digital teams support the NHS and Care sectors to digitalise treatment and care pathways, improving the ability of clinicians and caregivers to do their job and ultimately, improving patient outcomes. As a firm supporter of the InterOpen community for transparent data use and management in Health and Social care, we’re supporting the NHS to share datasets widely. We’ve supported Digital Health and Care Wales (DHCW) to roll out the Microsoft 365 platform and tools which provided significant support to NHS Wales staff throughout the pandemic. We’re now helping the organisation make full use of all functions within the M365 suite of We’reservices.alsoassisting DHCW to digitise its paper-based processes and clinical pathways using the Microsoft Power Platform, improving staff productivity and accuracy. We’re integrating commercial products with open standards, such as FHIR and OpenEHR. Working with DHCW and other local health boards in Wales, we have established a truly collaborative programme of digital change. DHCW has now published an innovative, digitally focused technology vision and roadmap. Realising the vision will develop the organisation into one using electronic, patient-centric processes that present quality data. The systems will be joined up and support a fully mobile workforce to do their job. As a strategic partner to DHCW, we’re delighted to support the organisation in its onward journey.

400+ surgeries 3000+ primary care users 1.3mn diagnostic tests viewed each month and nationallyavailable 34mn care documentsrecord 162 September 2022 DIGITAL HEALTH AND CARE WALES

The fourth mission is driving value and innovation, which Evans sees as a way for the organisation to test itself. Are the data being collected and the digital services that professionals use actually improving health and wellbeing outcomes for patients and the public, and driving innovation in the way that health and care services are delivered?

These two missions are the foundation for delivering digital services. “Our third core mission is delivering excellent digital and technology services on top of the data and the infrastructure platform that we have.”

The final mission for Digital Health and Care Wales is to be a trusted partner. “This underpins everything we do. We want people to work with us, and alongside us, to deliver world-class digital and data products that drive transformation in health and care.”

“That's only been reinforced since I've arrived here,” said Evans. “Just to see the skills and the ambition of teams across the organisation is fantastic.”

Finance Leader of the Year - clearly there’s something exciting going on.

There are five key strategic missions at Digital Health and Care Wales. “The first is to provide a platform for digital transformation,” said Evans “We manage data centres on behalf of NHS Wales; we lead on cybersecurity and resilience; we deliver the national network architecture – that's the digital platform that we need for all the different services that are delivered across Wales.”

The second mission is on data, framed as maximising the value of the shared single health and care record across Wales. “Data and information mean everything to health and care professionals, so we have worked really hard over a long time to ensure we have a comprehensive digital record for every patient in Wales, which can be viewed across every setting and every organisation.”

“We can’t achieve our ambitions on our own. It’s more than the NHS Wales family, and wider than health and care Wales; all health systems are facing the same challenges and there is so much we can learn from others across the UK and internationally, and from universities and industry.”

“It’s interesting that when you go to digital health conferences, it tends to be larger countries who lead on describing challenges and smaller countries who present examples of good practice and innovative solutions.

Resource allocation and prioritisation in NHS Wales is directed through a planned approach, guided by ‘A Healthier Wales’, a combined health and social care strategy published in 2018. In his Welsh Government role, Evans was the lead author: “A Healthier Wales has been reinforced in many ways by the COVID-19 pandemic response. There was stronger national direction, digital and data were the main enablers, and all the emphasis was on prevention and on delivering services outside hospital, into communities and homes.” Wales is now using the strategy to frame its approach to recovery and transformation, reinforcing the emphasis on a ‘whole system approach’, and on ‘new models of seamless health and social care’ which are coordinated around the needs of the individual.

Evans is clear that digital data and technology will play a major part in driving these changes, helping health boards deliver earlier detection and diagnostics and more personalised interventions, which focus on improving wellbeing and patient reported outcomes. Building partnerships for stronger healthcare Digital Health and Care Wales is building strong partnerships with industry. Red Cortex is a Welsh business that has grown rapidly and was recently acquired by AIM listed“WeTPXimpact.workedclosely with Red Cortex on our Office 365 rollout in response to COVID-19,” said Evans. “The team there helped us deploy healthcare-digital.com

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The digital strategy at Digital Health and Care Wales Evans sees advantages in the way Wales is structured and its relatively small scale.

I think it helps that in NHS Wales we are relatively consolidated. We have seven health boards responsible for all health services in their region; they are integrated, from public health through primary and secondary care to specialist services,” said Evans.

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At the multi-national vendor level, DHCW has worked closely with key suppliers like Cegedim for many years and is now developing those relationships into strategic partnerships. Cegedim provided Vision 3, a desktop product for primary care, to just over half of GP practices in Wales. “We work with Cegedim as a key supplier to understand its strategic roadmap, and for its team to understand ours, so that we can look for ways healthcare-digital.com

to align our goals. In the end, we all want the same thing, which is better quality digital services for GPs, leading to better outcomes forDigitalpatients.”Health and Care Wales is delivering an all-Wales digital medicines transformation programme, which includes electronic prescriptions in primary care. It is also looking to shift key services from on-premises data centres to cloud. “We shared our ambitions for prescribing and shift to cloud, and Cegedim shared its ambitions for the UK market, such as introducing the cloud-based Vision Anywhere product and increasing its market share in England. It is still a supplier, and DHCW is still a customer, but it isn’t hard to find areas of mutual benefit if both parties are committed to working together.”

Evans has a clear vision of what he is aiming for in the ideal strategic partnership. At the top of the list is what the system can offer as an innovation partner, and the reciprocal benefits for Wales in terms of skills, insight and economic development.

Microsoft Teams to the whole of NHS Wales in around six weeks and to transition completely to Office 365 in a year. We are working closely together now on our Microsoft 365 Centre of Excellence. We wanted to draw on Red Cortex’s expertise and their understanding of the Microsoft platform, and blend that with our own in-house capability, which has helped us to scale up and to build knowledge and skills more quickly.”

“Being a trusted partner underpins everything we do. We want people to work with us, and alongside us, to deliver world-class digital and data products which drive transformation in health and care”

“Our ambition is to deliver world-leading digital health and care services for Wales. We are driving towards a standards-based

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Digital Health and Care Wales hopes that by implementing standards, and opening up its architecture through controlled APIs with well-defined rules and frameworks for access to data and digital services, it will be able to make it easier for others

data platform, an open architecture of modular services and APIs, and resilient and secure infrastructure that is shifting to the cloud. I think that globally there has been a big step forward in defining open health care standards, and we want to be at the front of that change. ”

What the future holds for Digital Health and Care Wales Evans knows how quickly digital health is changing, having led the digital response to the pandemic in Wales from the Welsh Government. As well as new and emerging technologies, the strategic context is evolving all the time – cyber threats are increasing, IT supply chains are slowing, and it is getting harder to recruit and retain talent.

England. DHCW has worked closely with NHS Digital to build on its existing product and tailor it to Wales. Evans was the Welsh lead for the jointly developed NHS COVID-19 App across England and Wales, which had localisation and multilingual functionality built in from the beginning. He knew there would need to be a different approach for the NHS Wales

“The new app is exciting. People's engagement with digital in health and care has completely changed over the last two years, because of things like online test booking, at-home LFT diagnostics, and the NHS COVID-19 App. Over a million people in Wales have registered for a digital Covid Pass and that is a huge boost to digital adoption, which we need to build on.”

Evans knows they need to keep up with that and that there's still a huge recovery task in front of NHS Wales. He is determined that DHCW will help to drive transformation in health and care, but very much aware of the challenges in terms of competing priorities for investment, and the difficulty in recruiting and retaining talent.

Digital Health and Care Wales may be a young organisation, but it has a clear strategic vision and it’s growing fast.

“It goes back to the headline mission that we have: to create an enabling platform for digital transformation by giving it a good, solid infrastructure and foundation.”

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to innovate on the single national platform in Wales. “We need to use standards and open architecture to enable that innovation – which will come from our local health and care delivery organisations, from universities, from industry, as well as from our own teams in Digital Health Care Wales.

Later this year there will be a new NHS Wales App, similar to the existing NHS App in healthcare-digital.com

“TheApp.NHS App was built for England and in English only, but we worked with NHS Digital to take the existing code and adapt it to our needs in Wales. This will include a language layer so we can present in Welsh or English, and other changes to connect directly to our digital systems in Wales, many of which already give us national coverage.”

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