INDUSTRY
What are Our Clients Saying? Top Problems Healthcare Execs are Facing Excerpts from a national survey of healthcare stakeholders commissioned by the HealthCare Executive Group and Change Healthcare The 9th Annual Industry Pulse Research Report shares the organizations’ insights on the critical issues, challenges and opportunities ranked by HCEG members on the 2019 HCEG Top 10 list. The report shows Data & Analytics ranking as the #1 opportunity: leveraging data (especially clinical) to manage health and drive individual, provider and payer decisions. Patient portals (73.1% of respondents are using them) and telehealth servic-
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es (54%) top the list, establishing these as digital cornerstones. Most respondents said clinical data integration is also key, with only 10.9% saying they have no plans to implement it. Pricing and payment have always been important to patients; the same now goes for healthcare stakeholders, with digital payment options and cost transparency apps making a strong showing here.
Automation in the form of machine learning and AI has the highest potential in the minds of respondents, with just over half planning to employ it. By contrast, robotic process automation drew the largest chorus of no’s, with 47.2% saying their organizations would not use it. See the full report here: 9th Annual Industry Pulse Survey
