HealthONE 2010 Annual Report to the Community by HealthONE

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Annual Report to the Community

HealthONE Board of GOVERNORS

HealthONE’s 2010

report to the

• John McWilliams, Chairman of the Board • Jeffrey A. Dorsey, President/CEO, HCA-HealthONE • J David Boyles, Collegiate Peaks Bank • Jerome Buckley, MD • Greg D’Argonne, CFO, HCA-HealthONE • Jon Foster, President, HCA Southwest Group • Patrick Hamill, President/Founder, Oakwood Homes, LLC • John Hughes, Jr., CPA, CVA, Clifton Gunderson LLP • Grant Jones, Executive Director, Center for African American Health • Don Kortz, Chairman, Cassidy Turley Fuller Real Estate • Virgilio Licona, MD, Associate Medical Director, Salud Family Health Centers • Denny O’Malley, D2inc • Dick Robinson, Co-Chief Executive Officer, Robinson Dairy • Mary “Sally” A. Schaefer • Rick Shallcross, CFO, HCA Southwest Group

VISION for

HealthONE

is to be an ethical, compassionate healthcare organization, committed to the care and improvement of human life.

Community

TABLE of CONTENTS Letter to the Community...........................02

Spalding Rehabilitation Hospital................18

Excellent Specialty Care............................04

Swedish Medical Center...........................20

The Medical Center of Aurora and Centennial Medical Plaza...................06

Swedish Southwest E.R............................22

North Suburban Medical Center................08 Presbyterian/St. Luke’s Medical Center......................................................10

MISSION of HealthONE

is to provide quality healthcare at a reasonable cost to our patients and the people in each community we serve. In pursuit of our vision and fulfillment of our mission, we believe in the following Value statements:

• We provide compassionate and competent healthcare.

• We promote collaboration with and among HealthONE employees, physicians, other healthcare professionals and the communities we serve.

• We support and encourage medical education and research. • We respect the uniqueness of each individual and treat one another with respect and dignity.

• We are thoughtful stewards of our human and financial resources. • We act with honesty, integrity and fairness in the conduct of our business.

HealthONE resources and to find a physician: HealthONEcares.com Pediatric Services: RockyMountainHospitalforChildren.com

Rocky Mountain Hospital for Children....................................................12 Rose Medical Center.................................14 Sky Ridge Medical Center.........................16

AirLife.......................................................23 HealthONE Clinic Services.........................24 Ambulatory Surgical Centers.....................25 HealthONE Outreach Services...................26 HealthONE Imaging Centers......................27 Healthy Work Environment........................28

HealthONE’s 2010 Community

report to the

HealthONE 2010

Community Benefit Based on IRS Reporting Definitions

S100 $90 $80 $70

Uncompensated Care

$60

(includes charity care & bad debt, based on costs) $97,882,453

$50

In 2010, we changed our data reporting to reflect costs (instead of charges, as much of the industry still reports). This also is reflected in the revised 2008 & 2009 figures.

$40

State & Federal Taxes

$30 $20

(not including income taxes, 2008 not including FICA)

$10

$71,008,736

$9 DOLLARS LISTED IN MILLIONS

Health Professional Education $8,401,257

$8 $7

Community Building Activities $3,816,635

$6 $5

Community Health Education $4,175,427

$4 $3

Cash Donations to Charities $3,716,551

$2 $1 $141,018,246 $186,859,032 $190,436,344

2008

HealthONE is the largest healthcare system in the metro Denver area with more than 9,000 employees and 3,000 affiliated physicians. Named Colorado’s “Best Company for Working Families several years in a row, the health system was created in 1995 as a 50/50 joint venture between non-profit The Colorado Health Foundation, Colorado’s second largest charitable foundation, and various affiliates of HCA. HealthONE includes: The Medical Center of Aurora and Centennial Medical Plaza; North Suburban Medical Center; Presbyterian/St. Luke’s Medical Center and Rocky Mountain Hospital for Children; Rose Medical Center; Sky Ridge Medical Center; Spalding Rehabilitation Hospital; Swedish Medical Center and Swedish Southwest ER; 13 freestanding ambulatory surgery centers; and more than 50 occupational medicine / rehabilitation clinics,

physician specialty offices, and outpatient imaging centers. HealthONE also operates AirLife Denver, which provides critical care air and ground transportation for an eight-state region. AirLife Denver was named 2010 Air Medical Program of the Year among international programs by the Association of Air Medical Services. Additionally, all HealthONE acute care hospitals are affiliates of Rocky Mountain Hospital for Children — the HealthONE system of pediatric care. As such, each affiliate meets rigorous standards for care, quality, outcomes and staff experience. In August 2010, HealthONE opened a new pediatric patient center, Rocky Mountain Hospital for Children at Presbyterian/St. Luke’s Medical Center in Denver. Throughout 2010 — despite the ongoing sluggish economy — HealthONE remained steadfast in

its commitment to improving the health and lives of our patients, our employees, our physicians and clinicians, and our communities. Our employees and staff show their commitment day-in and day-out, not only through providing the highest quality, safe care to our patients and their families, but also beyond our campuses, helping our neighbors across our communities in so many ways. And beyond the metro area, we helped expand access to care in rural communities across our 8-state region. HealthONE Stroke Care has extended expert neurology coverage through telemedicine to more than 19 sites in urban and rural Colorado. In addition to cardiac, neurology and many other specialties, our pediatric physicians also travel to see children in rural communities so families also have high-caliber care closer home. Together our physicians, nurses and clinicians provided more than $97.8 million in free or discounted medical care to patients; we paid $71.1 million

2009

2110

Research $1,435,284

in state and local sales and property taxes and FICA; and we donated $3.7 million to more than 150 nonprofit organizations supporting children, health programs, the arts, and other worthy causes. Additionally, HealthONE hospitals and facilities also spent or contributed more than $4 million for community health improvement services (such as in-kind donations of medicine, supplies and volunteers; free health seminars and education; nurse triage telephone service; car seat and bike helmet checks; and other free or below-cost programs). We invested more than $8.4 million in health professionals’ education and another $1.4 million toward research. Finally, we contributed $3.8 million in staff time and contributions for community building activities beyond our own walls. All told, 2010 saw the people of HealthONE contribute more than $190.4 million in community benefit, up $4 million from 2009.

Excellent Specialty Care

is our Trademark

Key Service Lines More than 800,000 patients a year entrust their care to the 8,700 employees and more than 3,000 affiliated physicians at HCAHealthONE® LLC hospitals and outpatient centers. Our healthcare professionals are second to none. Their priority is to ensure consistent, high-quality patient care across our system.

and a range of progressive therapies such as Aquapheresis, a safe and effective treatment that improves a Congestive Heart Failure (CHF) patient’s quality of life. Surgeons at Rocky Mountain Hospital for Children Pediatric Heart Institute at P/SL perform more than 100 surgeries a year to treat our youngest patients with congenital and other heart defects.

HealthONE’s extensive network was developed to provide more convenient access to the vast range of services and experts that our communities need for screening, diagnosis, treatments, surgery, rehabilitation, and ongoing health and wellness needs.

Swedish Medical Center and The Medical Center of Aurora have advanced centers for neurosciences. Patients throughout the region seek the neurologists, neurosurgeons and neuro trauma specialists at both institutions for care ranging from Chiari malformations to critical head traumas, movement disorders, aneurysms and stroke, MS, epilepsy, head and neck tumors and spinal cord injuries. Additionally, HealthONE’s Spalding Rehabilitation Hospital – the first licensed rehab hospital in our state – offers comprehensive brain injury and stroke rehabilitation with more certified staff than any other Colorado facility.

ER/Trauma HealthONE has eight full-service Emergency Departments – 6 at our hospitals and 2 free-standing ERs. These include a Level 1 Trauma Center (adult and pediatric) at Swedish Medical Center; Level II Trauma Center at The Medical Center of Aurora; and Level III Trauma Center at Sky Ridge Medical Center. AirLife-Denver is our air medical transport serving facilities in an eight-state region. HealthONE’s The Medical Center of Aurora demonstrated leadership in cardiovascular care by developing Cardiac AlertSM with physicians and EMS partners in 2001. Local EMS now have advanced equipment and training to identify heart attack patients in the field and alert hospitals of their arrival so staff and physicians are ready to treat these patients as soon as they arrive. Quick response times and 24/7 cardiac surgery backup help us save lives. HealthONE hospitals perform 1 in 5 of all cardiovascular surgeries in the state. HealthONE Heart Care network also includes accredited Chest Pain Centers; some of the busiest catheterization laboratories in Colorado; the area’s most advanced electrophysiology programs and technologies;

Our renowned stroke network – lead by Swedish Medical Center – is the most experienced and extensive in the Rocky Mountain Region. Swedish treats nearly three times more stroke patients than any other hospital in the state. Stroke neurologists provide immediate care to patients in remote locations through a network of more than 15 telemedicine cameras across Colorado. HealthONE Stroke Care is the only network offering interventional neuroradiology with three INR physicians and comprehensive services. We also have 5 neurohospitalists, 4 neurovascular neurosurgeons, the first Stroke Certified Air Transport Teams as part of AirLife-Denver; and two JCAHO-accredited Primary Stroke Centers at Swedish (in 2011 received 4th consecutive certification) and The Medical Center of Aurora. All this adds up to faster, better care and improved patient outcomes.

HealthONE provides every female patient with individualized care to meet all her childbearing to postmenopausal needs. More expectant moms trust HealthONE for superior prenatal, labor and delivery care. Our highly experienced OB staffs, nurse midwives and Doula services set us apart – delivering more than 13,000 babies each year – accounting for 30% of all babies born in the metro area. Our hospitals were first in the metro area with OB Airstrip, allowing doctors to monitor fetal and maternal conditions on their hand-held mobile devices during the hours prior to delivery. Additionally, HealthONE offers world-renowned fertility experts on our campuses, 24/7 highrisk perinatologists, the most-experienced high-risk OB physicians and transport team in the eight-state region, and the highest level NICUs available that aim to keep new moms close to their babies. HealthONE Women’s Care also is a leader in robotic, minimally invasive gynecologic procedures and offers the full continuum of care for women of all ages. This includes advanced breast care, including all-digital breast centers for screening, diagnostic mammography and ultrasound, stereotactic and ultrasound guided biopsy – as well as minimally invasive treatments and technologies. Our Breast Cancer Survival rates surpass state and national averages for all stages of cancer and years of survival. HealthONE cares for more cancer patients than any other system or hospital in Colorado. Our Cancer Care network incorporates state-of-the-art imaging and treatment technologies. Our specialists, researchers and surgeons are regional leaders in treatment of cancers of: GI/ digestive tract; respiratory system; lymphatic system; brain and nerves; blood (leukemias); male and female reproductive systems; bones; kidney and urinary tract; liver; breast; multiple myeloma; pancreas; endocrine system; and skin. We care for the most patients needing bone marrow transplants, and breast and gynecologic cancer treatments in metro Denver. Our patient-centered

approach uses teams of patient navigators, physicians, surgeons, nurses, social workers, therapists and others to work with each patient on an individualized treatment plan.

Orthopedic and Spine Care Specialists at HealthONE exceed national standards on quality and outcomes for patients who have full- or partial-joint replacements or back surgeries. Minimally invasive techniques and advanced technologies help patients recover more quickly than traditional surgeries. Our dedicated teams have years of experience in helping patients seeking bone, joint and spine care — in fact, Sky Ridge performs nearly twice the number of spine surgeries than any other hospital in the state. With four nationally designated Centers of Excellence in Weight Loss Surgery, HealthONE is a regional leader in Bariatric Care treating more than 64% of all patients seeking help reducing weight and serious life-threatening conditions caused by morbid obesity. Our regionally and nationally recognized surgeons work with patients for many months before and after surgery to ensure safety and improve patient outcomes. HealthONE established a wide network of outpatient imaging centers across the metro area to improve access and ease of scheduling for patients, and ensure quick, high-quality digital images to physicians no matter which HealthONE center the patient chooses. Most important, HealthONE board certified and fellowshiptrained radiologists with expertise in a variety of disciplines analyze the tests, offering each patient’s physician more accurate readings.

The Medical Center of Aurora Centennial Medical Plaza

The Medical Center of Aurora & Centennial Medical Plaza The Medical Center of Aurora is an award-winning regional medical center. The first community hospital in the Denver Metro area to receive Magnet Recognition for nursing excellence, this acute care hospital specializes in cardiovascular services, neurosciences, oncology, surgery and women’s services. The Medical Center of Aurora also is certified as an Advanced Primary Stroke Center. The Main Campus is the primary hospital with a Level II Trauma Center, chest pain accreditation and Center of Excellence designation.

Centers of Excellence • HCA Cardiovascular • Level II Trauma

Specialty Services • Magnet designation • Cardiovascular Services — Founder of Cardiac Alert • Chest Pain Center accreditation • Colorado Performance Excellence (CPEx) Timberline Award • Chiari Malformation • Neuroscience Services • Orthopedic Services • Pain Medicine • Women’s Services (Level IIIa NICU, Breast Cancer Care Center, Digital Mammography Centers) • Advanced Surgical Center • Primary Stroke Center • 500K Lives Mentor Hospital

Executive Staff

John Hill, President & Chief Executive Officer Ryan Simpson, Chief Operating Officer Dennis Waite, MD, MSPH Chief Medical Officer Cynthia Latney, Chief Nursing Officer Bill Voloch, Chief Financial Officer Joanna Groom King, VP Human Resources & Strategic Development Julie Martin, AVP Surgical Services Kelly Gallant, AVP Quality & Performance Improvement Michelle Bryskiewicz, Associate Chief Nursing Officer Roberta Barton-Joe Associate Administrator

The Medical Center of Aurora Main Campus Advanced Care Hospital with Level II Trauma Center 1501 S Potomac St • Aurora, CO 80012 • 303-695-2600

North Campus 700 Potomac St • Aurora, CO 80011 • 303-695-2600

2010 Fast Facts Affiliated Physicians

1,381

Licensed Beds

346

ER Visits

69,290

Observation Visits

3,881

Outpatient Surgeries

5,315

Outpatient Visits (all other)

75,702

Inpatient Admissions

13,526

Total Patients Cared For

167,714

Bad Debt

$4,290,486

Charity Care

$5,993,771

Uninsured Discounts

$17,269,915

Taxes (State and Federal)

$12,386,358

Charitable Contributions

$311,736

From IRS Form 990 Definitions Community Health Improvement $110,055 Services (includes in-kind donations) Health Professional Education

$49,247

Community Building Activity Services $92,878

Total Community Benefit

Centennial Medical Plaza Outpatient/Day Surgery with Emergency Services 14200 Arapahoe Rd • Centennial, CO 80112 • 303-699-3000

HealthONE’s 2010 Community

report to the

991

Number of Employees

$40,504,446

AuroraMed.com

North suburban Medical center

North Suburban Medical Center

Specialty Services • Cardiovascular Services • Emergency Medical Services • Healthy Beginnings Newborn Wellness • ERgent Urgent Care • Rocky Mountain Hospital for Children at NSMC • Center for Surgical Weight Loss • Diagnostic Sleep Center • Baby-on-the-Way Club • Obstetrical Services & Level II Nursery • Level IV Trauma Center • Mountain View Nurse Midwives • Center for Women’s Diagnostic Services • Orthopedic and Spine Service

Quality medical care and a strong hospital are important elements in any thriving community. For Metro North residents, North Suburban Medical Center has a healthy dose of programs and services to meet the community’s needs for specialty care and is making it possible for people to live longer, healthier lives. This year, North Suburban just celebrated its 25th year serving patients in Thornton – and in 2010 began plans for a free-standing, full service Northeast ER at 128th Street and Holly. It opens in 2012. By expanding access and services to Metro North communities, North Suburban continues its mission of providing high-quality, specialty care...close to home.

Executive Staff

Jennifer Alderfer, President & Chief Executive Officer Art Garza, Chief Operating Officer Erica Rossitto, Chief Nursing Officer Deborah L. Hart, Chief Financial Officer

North Suburban Medical Center 9191 Grant Street Thornton, CO 80229 303-451-7800

NorthSuburban.com

2010 Fast Facts Affiliated Physicians

521

Number of Employees

631

Licensed Beds

157

ER Visits

49,976

Observation Visits

3,900

Outpatient Surgeries

5,154

Outpatient Visits (all other) Inpatient Admissions Total Patients Cared For

30,935 5,703 92,668

Bad Debt

$2,718,449

Charity Care

$3,792,097

Uninsured Discounts

$9,630,562

Taxes (State and Federal)

$4,882,417

Charitable Contributions

$13,180

From IRS Form 990 Definitions Community Health Improvement $55,738 Services (includes in-kind donations) Health Professional Education

$452,116

Community Building Activity Services $262,155

Total Community Benefit

HealthONE’s 2010 Community

report to the

$21,806,714

Presbyterian / St. Luke’s Medical Center

PRESBYTERIAN/ST. LUKE’S MEDICAL CENTER Presbyterian/St. Luke’s Medical Center (P/SL) provides state-of-the-art medical care in the heart of Denver. This year we were recognized by the Commission on Cancer with its Outstanding Achievement Award; as a Top 50 Cardio Hospital by Thomson Reuters; and attained centers of excellence designations for our Neonatal Intensive Care Unit, Spine and Joint Care and Bariatric Surgery. Our patients come from six states in the Rocky Mountain region, including Colorado, Wyoming, Nebraska, Kansas, New Mexico, and South Dakota.

Centers of Excellence • Bariatric Surgery • Neonatal Intensive Care Unit • Spine and Joint Care

Specialty Services • Comprehensive Cancer Program • Cardiac Rehabilitation certified by the American Association of Cardiac and Pulmonary Rehabilitation • High-risk Obstetrics, Level IIIC NICU & Pediatrics • The Denver Clinic for Extremities at Risk • Colorado Blood Cancer Institute and Rocky Mountain Blood and Marrow Transplant Program • Advanced Center for Spinal Microsurgery • Kidney Transplant Center • Denver Wound Healing Center

• Diabetes Management Center • Vascular Center Thoracic Outlet Program • Sleep Study Lab • Hyperbaric Oxygen Medicine

2010 Fast Facts Affiliated Physicians

1,126

Number of Employees

1,471

Licensed Beds

Executive Staff

ER Visits

Mimi Roberson, President & Chief Executive Officer Allen Harrison, Chief Operating Officer Jill Taylor, Chief Nursing Officer Doug Zehner, Chief Financial Officer Matt Sogard, Chief Operating Officer Rocky Mountain Hospital for Children at P/SL Shane Bue, VP Human Resources

Observation Visits

680 16,132 3,926

Outpatient Surgeries

12,569

Outpatient Visits (all other)

80,424

Inpatient Admissions Total Patients Cared For

9,890 122,941

Bad Debt

$1,629,520

Charity Care

$1,515,345

Uninsured Discounts

$3,915,847

Taxes (State and Federal) Charitable Contributions

$14,735,572 $127,210

From IRS Form 990 Definitions Community Health Improvement $320,740 Services (includes in-kind donations)

Presbyterian/St. Luke’s Medical Center 1719 East 19th Avenue Denver, CO 80218

Health Professional Education Research

Total Community Benefit

$3,226,283 $108,514

$25,579,031

303-839-6000

PSLMC.com

HealthONE’s 2010 Community

report to the

Available in all HealthONE Hospitals • Pediatric emergency services with boardcertified pediatric emergency physicians and pediatricians. Part of HealthONE’s ER Wait Time initiative – goal of 20 minutes or less. • 300+ affiliated, board-certified pediatric specialty physicians working in collaboration with community family physicians and pediatricians

Pediatric Specialty Services • Cardiology • Cardiac Surgery • Emergency • Gastroenterology

ROCKY MOUNTAIN family of hospitals HOSPITAL FOR CHILDREN

Rocky Mountain Hospital for Children (RMHC) is the name for pediatric services throughout the HealthONE system. It is the largest collaborative team of private practice pediatric specialists, neonatal and maternal-fetal specialists available in the Rocky Mountain region. With more than 300 community pediatricians, and family medicine physicians affiliated with our hospitals, we care for high-risk mothers, infants, children and teens.

Rocky Mountain Hospital for Children HealthONE’s family of hospitals for pediatric care

In September of 2010 RMHC at P/SL opened its $150 million expansion, including the region’s most advanced operating rooms for pediatric surgery. Because the community need to care for premature or ill infants continues to increase, RMHC at P/SL has planned to expand its pediatric intensive care unit and to relocate and renovate its 84-bed Level III C NICU.

Pediatric Beds: 53 PICU Beds: 10 NICU: Level III C NICU Beds: 84 Pediatric Emergency Services 24/7

• General Surgery • MInimally Invasive • Hopitalists/Intensivists • Neonatology • Nephrology • Neurosciences • Neurosurgery • Neurology • Oncology • Orthopedics • Pulmonology • Spine and scoliosis • Sports Medicine • Urology

Executive Staff

Mimi Roberson, President & Chief Executive Officer Reginald Washington, MD Chief Medical Officer Matt Sogard Chief Operating Officer Jack HT Chang, MD Physician Liaison Kathleen DeMarco A ssociate Chief Nursing Officer

Rocky Mountain Hospital for Children at Presbyterian/St. Luke’s Medical Center

Rocky Mountain Hospital for Children at Medical Center of Aurora Pediatric Beds: 8 NICU: Level III A NICU Beds: 14 Pediatric Emergency Services

2010 Fast Facts Pediatric Inpatient Admissions

3,555

Pediatric Inpatient Days

13,321

Pediatric ER visits

49,919

NICU Admissions*

4,703

NICU Patient Days

40,363

*NICU admissions based on DRG criteria for Colorado Hospital Association reporting

See full listing of services and specialties at RockyMountainHospitalForChildren.com See facility map and capabilities on page 13.

Rocky Mountain Hospital for Children at North Suburban Medical Center Pediatric Beds: 6 NICU: Level II NICU Beds: 6 Pediatric Emergency Services

Rocky Mountain Hospital for Children at Rose Medical Center

Rocky Mountain Hospital for Children at Swedish Medical Center

Pediatric Beds: 10 NICU: Level III B NICU Beds: 24 Pediatric Emergency Services

Pediatric Beds: 11 PICU Beds: 6 NICU: Level III B NICU Beds: 21 Pediatric Emergency Services

Rocky Mountain Hospital for Children at Sky Ridge Medical Center

Rocky Mountain Hospital for Children at Centennial Medical Center

Pediatric Beds: 14 NICU: Level III A NICU Beds: 12 Pediatric Specialty Clinic Pediatric Emergency Services 24/7

Rocky Mountain Hospital for Children at Swedish Southwest ER

Pediatric Emergency Services

HealthONE’s 2010 Community

report to the

Rose Medical Center

ROSE Medical center Well known as a Denver institution and a 9th Avenue landmark for more than 60 years, Rose Medical Center has become a leader in comprehensive women’s services, orthopedics and total joint replacement, and bariatric and spine surgery. Rose also recently opened a brand new, Level IIIB NICU to care for the most fragile Rose Babies, and in 2011, Rose became the first Colorado hospital to achieve the Pathway to Excellence™ designation, honoring the hospital’s commitment to quality nursing care.

Center of Excellence • Anthem Blue Cross & Blue Shield Designation, and Aetna Institutes of Quality for Spine Surgery, and Hip & Knee Replacement • Bariatric Surgery • Commission on Cancer Accredited Program

Specialty Services • Cancer Care • Cardiovascular Services • Comprehensive Surgical Services • Diabetes Treatment • Diagnostic & Imaging Services • Digestive Disorders • Emergency Services • Rose Institute for Joint Replacement • Sleep Center • Spine Institute

• Sports Medicine • Women’s & Children’s Services (Level IIIB NICU)

2010 Fast Facts

Executive Staff

Affiliated Physicians

1,171

Number of Employees

1,194

Ken Feiler, President & Chief Executive Officer Betsy Hunsicker, Chief Operating Officer Lynne Wagner, Chief Nursing Officer Jac Connelly, Chief Financial Officer Clarence McDavid, Human Resources Director

Rose Medical Center 4567 East 9th Avenue Denver, CO 80220 303-320-2121

Licensed Beds

422

ER Visits

35,883

Observation Visits

6,016

Outpatient Surgeries

10,324

Outpatient Visits (all other)

97,826

Inpatient Admissions

12,743

Total Patients Cared For

178,858

Bad Debt

$1,565,391

Charity Care

$1,850,206

Uninsured Discounts

$7,108,443

Taxes (State and Federal)

$9,671,268

Charitable Contributions

$294,393

From IRS Form 990 Definitions Community Health Improvement $298,455 Services (includes in-kind donations)

AWARDS U.S. News & World Report selected Rose as the top community hospital in the Denver metro area in its 2011 Best Hospitals rankings, with 10 specialties that were listed as high-performing.

Health Professional Education

$1,486,088

Community Building Activity Services $1,535,495

Total Community Benefit

$23,809,739

RoseMed.com

HealthONE’s 2010 Community

report to the

Sky Ridge Medical Center

Sky Ridge Medical center Delivering on its “beyond your expectations” philosophy, Sky Ridge Medical Center has assembled a team of physicians and healthcare professionals who offer an extraordinary depth and breadth of service…close to home. From our state-ofthe-art Spine & Total Joint Center, robotic surgery center and expansive Birth Place, to our comprehensive cancer care center, trauma and cardiac care programs, Sky Ridge is poised to serve the community for a lifetime. Uniquely designed with patient and family comfort in mind, Sky Ridge strives to care for the mind, body and spirit of every patient.

Center of Excellence • Bariatric Surgery • Chest Pain Center accreditation, Society of Chest Pain Centers • Diabetes Education Program, The American Association of Diabetes Educators • Commission on Cancer Accredited Program • Sleep Disorders Center Accredited by the American Academy of Sleep Medicine • Anthem Blue Cross & Blue Shield Blue Designation Center for Spine Surgery/ Hip & Knee Replacement

Specialty Services • Bariatric Surgery • Cancer Center • Cardiac Services/Cardiac Wellness • Diagnostic & Imaging Services • Full-Range Surgical Services

• Interventional Radiology • Level III Trauma/ Emergency Department • Rocky Mountain Hospital for Children at Sky Ridge • Sleep Center • Spine & Total Joint Center • Sports Medicine & Rehabilitation • Urology Center • Women’s & Children’s Services — Level III Nursery

2010 Fast Facts

Executive Staff

Outpatient Visits (all other)

Maureen Tarrant, President & Chief Executive Officer Susan Hicks, Chief Operating Officer Marian Savitsky, Chief Nursing Officer Craig Sammons, Chief Financial Officer Diane Cookson, VP, Operations & Physician Services

Affiliated Physicians

1,286

Number of Employees

1,030

Licensed Beds

186

ER Visits

37,278

Observation Visits

4,256

Outpatient Surgeries

9,125 52,400

Inpatient Admissions

12,458

Total Patients Cared For

115,517

Bad Debt

$1,766,855

Charity Care

$1,749,055

Uninsured Discounts

$4,728,239

Taxes (State and Federal)

$12,706,158

Charitable Contributions

$1,197,757

From IRS Form 990 Definitions Community Health Improvement Services (includes in-kind donations) Health Professional Education

$9,156 $26,930

Sky Ridge Medical Center

Community Building Activity Services $26,656

10101 RidgeGate Parkway Lone Tree, CO 80124

Total Community Benefit

720-225-1000

HealthONE’s 2010 Community

report to the

$22,210,806

SkyRidgeMedCenter.com

Spalding rehabilitation Hospital

Spalding Rehabilitation Hospital

Spalding Rehabilitation Hospital has been in the business of Rebuilding Lives and Renewing Hope for more than 40 years. A 100-bed rehabilitation hospital, Spalding was the first licensed rehab hospital in Colorado. It specializes in treatment of conditions such as stroke, brain injury, amputations and other disabling injuries and medical conditions. Rehabilitation is all about compensating for deficits, adapting to a new way of life and restoring function to help patients return to the most functional life possible.

Specialty Services

Executive Staff

• Amputee Rehabilitation • Aquatic Therapy • Brain Injury Rehabilitation • Controlled Stimulation Unit • Day Rehabilitation • Interventional Pain Center • Neurological Rehabilitation • Orthopedic Rehabilitation

Specialty Designations • American Academy for the Certification of Brain Injury Specialists • CARF Accreditation in Rehabilitation • CARF Accreditation in Brain Injury • Outstanding Service to Seniors in Aurora Award

Cindy Kreutz, President & Chief Executive Officer Debbie Petersen, Chief Operating and Chief Nursing Officer Joyce Webber, Chief Financial Officer Donna Greeley, Human Resources Director

Affiliated Physicians

405

Number of Employees

231

Licensed Beds

100

ER Visits

N/A

Observation Visits

N/A

Outpatient Surgeries Inpatient Admissions

Main Campus 900 Potomac Street Aurora, CO 80011

Bad Debt

303-367-1166

303-839-6293 1-800-367-3309

9,251 607

Total Patients Cared For

9,858 $71,198

Charity Care

$196

Uninsured Discounts

$29,731

Taxes (State and Federal) Charitable Contributions

$1,177,866 $2,000

From IRS Form 990 Definitions Community Health Improvement $52,037 Services (includes in-kind donations)

Total Community Benefit

Types of injuries treated 10% 6% 3%

N/A

Outpatient Visits (all other)

Spalding Rehabilitation Hospital

Spalding at P/SL 1719 W 19th Ave. Denver, CO 80218

32% Orthopedics 17% Brain Injury 22% Stroke 10% Other Neurological Conditions

2010 Fast Facts

$1,333,028

Other Conditions Amputee Multi Trauma

Average Length of Stay: 14.8 days

HealthONE’s 2010 Community

report to the

SpaldingRehab.com

Swedish Medical Center

Swedish Medical center

Center of Excellence • Level I Trauma Center • Bariatric Surgery (American Society for Metabolic & Bariatric Surgery) • Commission on Cancer Accredited Program (American College of Surgeons) • Certified Advanced Primary Stroke Center (Joint Commission, four times) • Certified in Coronary Artery Disease, Open Heart Surgery and Heart Failure (Joint Commission)

Specialty Services • Acute Rehabilitation • Advanced Radiology Capabilities • Cardiovascular Services, The Heart Center • Comprehensive Spine Care • Neurosciences • Orthopedics & Joint Replacement • Women’s & Children’s Services

Swedish Medical Center Acute care hospital for adults and pediatrics with Level I trauma center 501 East Hampden Avenue Englewood, CO 80113 303-788-5000

A respected medical provider and trusted community health resource for more than 100 years, Swedish offers patients the highest quality care and the most advanced technologies and treatments in nearly every medical specialty — all delivered by our experienced staff who are at the heart of our Swedish Memorable Care promise. Awards • Get With The Guidelines (American Heart Association/ American Stroke Association): Gold Plus Award – Stroke Gold Award – NCDRACTION Registry Silver Award – Heart Failure, Coronary Artery Disease • Certified Family Residency Program • Consumer Choice Quality Leader Award – NRC Consumer Choice Award – 5 years in a row • Physician’s Choice for Best Hospital in Treatment of Coronary & Stroke, 5280 Magazine • Solucient “100 Top Hospitals” • Facility of Choice, American Alliance of Healthcare • 1st paramedic program in Colorado • 1st Cardiac Cath, CT & angiography procedures in Colorado • 1st stroke telemedicine program in Colorado (CO-DOC) • 1st Wingspan stent (Brain) • 1st LC Beads liver treatment in Colorado • #1 hospital for organ donation in CO and WY

Executive Staff

Mary M. White, President & Chief Executive Officer Trent Lind, Chief Operating Officer Karleen Goerke, Chief Nursing Officer

2010 Fast Facts Note: Numbers reflect both Swedish & Southwest ER

Affiliated Physicians

1,176

Number of Employees

1,871

Licensed Beds ER Visits

73,180

Observation Visits

4,943

Outpatient Surgeries

9,423

Outpatient Visits (all other) Inpatient Admissions

49,501 18,506

Total Patients Cared For Bad Debt

155,553 $4,674,119

Charity Care

$6,624,135

Uninsured Discounts

$16,077,266

Taxes (State and Federal)

$13,597,763

Charitable Contributions

$231,378

From IRS Form 990 Definitions Community Health Improvement $1,237,354 Services (includes in-kind donations) Health Professional Education

$2,910,764

Community Building Activity Services $1,724,122 Research

1,326,770

Total Community Benefit Kathryn Ashenfelter, Chief Financial Officer Lisa Morris, VP, Human Resources

HealthONE’s 2010 Community

report to the

368

$48,403,671

SwedishHospital.com

Swedish Southwest ER 6196 S. Ammons Way Littleton, CO 80123

Swedish Southwest ER

AirLife Services

AIRLIFE Accredited -

Commission on Accreditation of Medical

303-932-6911

Transport Services (CAMTS)

SwedishHospital.com

2010 Air Medical Program of the Year Association of Air Medical Services

Quick turnarounds mean an average of two hours from arrival to discharge Open since late 2005, the Swedish Southwest Emergency Room (SWER) is a 24-hour, full-service emergency department. This facility is staffed by board-certified emergency physicians who work alongside nurses and technicians specializing in emergency medical care. Additionally, patients have access to state-of-the-art tests through CT scan, X-ray, ultrasound, cardiac testing and

laboratory service, all of which are performed on site. Critically ill patients can be transported via ambulance or AirLife helicopter, both of which serve SWER. Each year, SWER provides medical care for more than 22,000 patients from southwest Jefferson County and the surrounding areas. Many patients have enjoyed the quick turnaround as the average time from arrival to discharge is approximately two hours.

The Emergency Medical and Critical Care Transport Service of the HealthONE system, AirLife Denver was recognized as the 2010 international Air Medical Program of the Year by the Association of Air Medical Services. AirLife Denver provides air and ground critical care transport for both adult and pediatric patients in an eight-state region including Colorado, Utah, Wyoming, Montana, Nebraska, Kansas, New Mexico and South Dakota. Established in 1983, AirLife Denver has been serving the metro Denver area and region for 28 years, completing more than 48,000 patients served. Each transport team includes two nurses who each have a minimum of five years emergency medicine and critical care experience. For our smallest patients, our Neonatal team includes a neonatal nurse practitioner. AirLife Denverâ&#x20AC;&#x2122;s commitment to

750 Potomac Street Suite 201 Aurora, CO 80011 303-338-7338 1-877-2-GetAirLife 1-877-243-8247

Itâ&#x20AC;&#x2122;s about the experience AirLifeDenver.com

patient care and quality is second only to its emphasis on safety. Unique and proven safety upgrades include custom aircraft design, the use of Night Vision Goggles, Global Positioning Systems, Terrain Avoidance Warning Systems and state-of-the art weather reporting. With more than 2,400 transports a year, AirLife Denver is one of the largest and busiest medical transport programs in the region providing service 24 hours a day.

2010 Fast Facts Total Patients Cared For

2,262

Bad Debt

$278,405

Charity Care

$181,078

Uninsured Discounts

$378,893

Taxes (State and Federal)

$556,532

Total Community Benefit

$1,394,907

28 years and 48,000 patients served 23

Clinic Services 4900 S. Monaco St. Suite 380 Denver, CO 80237 303-788-2500

HealthONEClinics.com

AMBULATORY SURGICAL CENTERS

CLINIC SERVICES

Multi-

HealthOne’s own Medical Group

Specialty

en at NSMC Children at

e Sky Ridge

wedish n at Aurora

ter

2010 Fast Facts Affiliated Physicians

110

Number of Employees

533

Licensed Beds

N/A

Outpatient Visits Total Patients Cared For Bad Debt

see detailed map on inside back cover

Uninsured Discounts Taxes (State and Federal)

Total Community Benefit

226,141 56,281 $42,896 $357 $776,249

$819,502

4900 S. Monaco St. Suite 380 Denver, CO 80237 303-788-2500

HealthONEASC.com

HealthONE Clinic Services provides a wide spectrum of care including primary care, women’s services and 24 other medical and surgical specialties. These services are conveniently located throughout the metro Denver area. Our practices work in collaboration with the HealthONE hospitals to provide full circle care from within the practice setting to diagnostic, surgical, inpatient, outpatient, and recovery care for our patients. HealthONE Clinic Services provides a wide network of physicians, practices and staff. Many of our pediatric physicians are on staff at HealthONE’s Rocky Mountain Hospital for Children across our system of hospitals. The Occupational Medicine and Rehabilitation clinics currently serve about 6,500 employers in the Denver metropolitan area. We provided more than 74,000 occupational medicine and rehabilitation visits in 2010. These clinics provide services to a wide range of industries from supermarkets to veterinarians to airlines to construction, municipalities and everything in between. All of these clinics have the convenience of Rehabilitation Services co-located with the occupational medicine clinics.

Ambulatory Surgical Centers Administrative Offices

Hospital

1. North Suburban Medical Center & Rocky Mountain Hospital for Children at NSMC 2. Presbyterian/St. Luke’s Medical Center; Rocky Mountain Hospital for Children at P/SL; & Spalding Rehab at P/SL 3. Rose Medical Center & Rocky Mountain Hospital for Children at Rose 4. Sky Ridge Medical Center & Rocky Mountain Hospital for Children at Sky Ridge 5. Spalding Rehabilitation Hospital 6. Swedish Medical Center & Rocky Mountain Hospital for Children at Swedish 7. The Medical Center of Aurora & Rocky Mountain Hospital for Children at Aurora

HealthONE’s 13 stand-alone Ambulatory Surgical Centers are conveniently located throughout the metro Denver area offering outpatient surgical procedures for everything from plastic surgery to minimally invasive orthopedic procedures. Ambulatory Surgery Centers

1. Centrum Surgical Center 2. Clear Creek Surgery Center 3. Lakewood Surgical Center 4. Lincoln Surgical Center 5. Lowry Surgery Center 6. Midtown Surgical Center 7. Musculoskeletal Surgical Center 8. North Suburban Surgery Center 9. Rocky Mountain Surgery Center 10. Rose Surgical Center 11. Sky Ridge Surgical Center 12. Urology Surgery Center of Colorado 13. Red Rocks Medical Center

Outpatient Imaging

1. Applewood Imaging, A Department of North Suburban Medical Center 2. Centennial Medical Plaza 3. Imaging at Red Rocks a Presbyterian/St. Luke’s program 4. Imaging at Thornton a Presbyterian/St. Luke’s program 5. Invision-Centrum 6. Invision-Cherry Creek 7. Invision-Golden 8. Invision-Highlands Ranch 9. Invision-Parker 10. Invision at Rocky Mtn 11. Invision-Southwest 12. Invision-Swedish 13. North Suburban Medical Center 14. Park Center Imaging, A Department of North Suburban Medical Center 15. Presbyterian/St. Luke’s Outpatient Imaging 16. Rose Medical Center 17. Rose Medical Center Outpatient Imaging at Lowry 18. Sky Ridge Imaging Center at Lincoln Medical Center 19. The Medical Center of Aurora 20. The Medical Center of Aurora, North Sky Ridge Imaging Center at Castle Rock (Not shown on map, located south in Castle Rock)

Our pleasant atmosphere and special pediatric-friendly facilities are particularly helpful in easing the fears of children. All of our centers are stateof-the-art, which allows us to offer a safe, convenient, highquality alternative to inpatient hospitalization. Stand-Alone Emergency Department 1. Centennial Medical Plaza 2. Swedish Southwest ER

Radiation Oncology

1. Radiation Oncology at Thornton 2. Radiation Oncology at Red Rocks

Occupational Medicine/Rehabilitation Clinics

1. Aurora Occupational Medicine/Rehabilitation Clinic 2. Bryant Street Occupational Medicine/Rehabilitation Clinic 3. Centennial Occupational Medicine/Rehabilitation Clinic 4. Englewood Occupational Medicine/Rehabilitation Clinic 5. LoDo Occupational Medicine/Rehabilitation Clinic 6. North Suburban Occupational Medicine/Rehabilitation Clinic 7. Northwest Occupational Medicine/Rehabilitation Clinic

see detailed map on inside back cover

High-quality alternative to being hospitalized 25

Outreach Services Administrative Offices 4900 S. Monaco St. Suite 380 Denver, CO 80237

HEALTHONE OUTREACH SERVICES

HealthONE has a comprehensive network of 28 outpatient imaging centers – hospital based, stand-alone, and in partnership with Invision/Sally Jobe – across the metro area and Castle Rock serving hundreds of thousands of patients. Our Imaging network offers fullservice diagnostic radiology departments with advanced imaging technologies in all the latest modalities, including lowradiation devices. Just as important, our processes are highly protective to limit your exposure. HealthONE Imaging offers a variety of hours and same-day scheduling at many locations.

303-788-2500

HealthONEcares.com

HealthONE Outreach Services offers access to a vast array of resources requested by rural and outlying communities. HealthONE Outreach volunteers are highly skilled medical professionals with access to advanced medical technology. Our seven hospitals and 3,000 affiliated physicians have cared for generations of patients in communities both large and small. HealthONE’s Outreach program serves the needs of rural residents of Colorado, Kansas, Nebraska, Montana, New Mexico, South Dakota, Texas and Wyoming by providing them access to specialty care when there is a demonstrated need within the community, preventing them from traveling to and visiting unfamiliar cities.

HealthONE Imaging

The program allows rural healthcare providers the ability to stay involved in the care and follow-up of their patients. HealthONE physicians and allied health professionals participate in 47 patient clinics – more clinics than any other hospital system in the Rocky Mountain region. Additionally, Continuing Education has always been associated with the Outreach Program. In 2010, HealthONE physicians, nurses and allied health professionals offered 121 education opportunities across the region. Outreach volunteers lecture on many different topics including trauma, stoke, cardiology, orthopedics, neonatal, pediatrics and geriatrics

HealthONE Imaging Centers Administrative Offices 4900 S. Monaco Street Suite 380 Denver, CO 80237

HealthONEImaging.com

Expertise for Superior Reads HealthONE stands apart with boardcertified radiologists fellowship-trained in bone & joint, neurologic, body, breast, and interventional radiology to provide the highest quality and most accurate evaluations of your exam. Additionally, our radiology teams continually improve the imaging processes to provide the best images with the lowest radiation. Each HealthONE facility is accredited by the Joint Commission and each Invision/Sally Jobe Center by the American College of Radiology – and only employ registered technologists and experienced staff. Hospital

Ambulatory Surgery Centers

Outpatient Imaging

Stand-Alone Emergency Department 1. Centennial Medical Plaza 2. Swedish Southwest ER

Whether close to home or work, HealthONE Imaging offers easy access, comfortable settings and reliable communication with see detailed map on inside back cover patients and physicians. Radiation Oncology

1. Radiation Oncology at Thornton 2. Radiation Oncology at Red Rocks

Occupational Medicine/Rehabilitation Clinics

HEALTHY WORK ENVIRONMENT

HealthONE Facilities Hospital

Pecos St.

1 7 88th Ave

6 16

W. 6th Ave

Union

We have made important accomplishments in these areas over the last several years. Our culture is grounded in a safe, caring* workplace, Stand-Alone Emergency Department where individuals are respected, 1. Centennial Medical Plaza 2. Swedish Southwest ER valued and treated fairly.Radiation Oncology

E. 6th Ave

1. North Suburban Medical 19Center & Rocky Mountain Hospital for Children at NSMC 2. Presbyterian/St. Luke’s Medical Center; Rocky Mountain Hospital for Children at P/SL; & Spalding Rehab at P/SL 3. Rose Medical Center & Rocky Mountain Hospital for Children at Rose 4. Sky Ridge Medical Center & Rocky Mountain Hospital for Children at Sky Ridge 5. Spalding Rehabilitation Hospital 6. Swedish Medical Center & Rocky Mountain Hospital for Children at Swedish 7. The Medical Center of Aurora & Rocky Mountain Hospital for Children at Aurora

1. Centrum Surgical Center 2. Clear Creek 5 1Surgery Center 3. Lakewood 9 Surgical Center 4. Lincoln Surgical Center 5. Lowry Surgery Center 6. Midtown Surgical Center 7. Musculoskeletal Surgical Center 1 8. North Suburban Surgery Center 3 9. Rocky Mountain Surgery Center 10. Rose Surgical Center 11. Sky Ridge Surgical Center 2 12. Urology Surgery Center of Colorado 13. Red Rocks Medical Center

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S. J

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ord

S. Peoria St.

Outpatient Imaging

Hospital

Ambulatory Surgery Centers

Outpatient Imaging

1 7 88th Ave

Stand-Alone Emergency Department 1. Centennial Medical Plaza 2. Swedish Southwest ER

Radiation Oncology

1. Radiation Oncology at Thornton 2. Radiation Oncology at Red Rocks

Occupational Medicine/Rehabilitation Clinics

1. Aurora Occupational Medicine/Rehabilitation Clinic 2 2. Bryant Street Occupational Medicine/Rehabilitation Clinic 3. Centennial Occupational Medicine/Rehabilitation Clinic 4. Englewood Occupational Medicine/Rehabilitation Clinic 7 5. LoDo Occupational1Medicine/Rehabilitation Clinic 12 3 6. North Suburban Occupational Medicine/Rehabilitation Clinic 7. Northwest Occupational Medicine/Rehabilitation Clinic

6 16

W. 6th Ave

Union

Indiana St.

9 1. Applewood Imaging,4A Department of North Suburban Medical Center 4 11Medical18Plaza 2. Centennial 3. Imaging at Red Rocks a Presbyterian/St. Luke’s program 4. Imaging at Thornton a Presbyterian/St. Luke’s program 5. Invision-Centrum 6. Invision-Cherry Creek 7. Invision-Golden 8. Invision-Highlands Ranch 9. Invision-Parker 10. Invision at Rocky Mtn 11. Invision-Southwest 12. Invision-Swedish 13. North Suburban Medical Center 7 14 14. Park Center Imaging, A Department of North Suburban Medical Center 15. Presbyterian/St. Luke’s Outpatient Imaging 8 16. Rose Medical Center 1 17. Rose Medical Center Outpatient Imaging at Lowry 6 4 18. Sky Ridge Imaging Center at Lincoln Medical Center 13 19. The Medical Center of Aurora 20. The Medical Center of Aurora, North Sky Ridge Imaging Center at Castle Rock (Not shown on map, located south in Castle Rock)

Pecos St.

For careers at HealthONE go to: HealthONEJobs.com

Hospital

Occupational Medicine/Rehabilitation Clinics

We work hard to provide a healthy work environment that makes our hospitals and facilities a great place to work — places where employees can feel empowered to provide the best care possible and experience a rewarding career.

20 17

Ambulatory Surgery Centers

1. Radiation Oncology at Thornton 2. Radiation Oncology at Red Rocks

1. Aurora Occupational We offer ample opportunities for Medicine/Rehabilitation Clinic 2. Bryant Street Occupational Medicine/Rehabilitation Clinic 3. Centennial Occupational Medicine/Rehabilitation Clinic employees to voice concerns and 4. Englewood Occupational Medicine/Rehabilitation Clinic 5. LoDo Occupational Medicine/Rehabilitation Clinic 6. North Suburban Occupational Medicine/Rehabilitation Clinic ideas for improvement through 7. Northwest Occupational Medicine/Rehabilitation Clinic our Employee Advisory Groups, Open Door policy, and the annual Employee Survey.

3 10

Jord

HealthONE has been working hard to enhance the quality of life for our employees at work and at home. Our commitment to a healthy work environment includes a focus on five key areas: culture, leadership, voice, compensation/rewards and staffing. We know that by doing well in each of these areas, we will be able to provide the highest quality, most compassionate service to our patients.

Indiana St.

As a healthcare company, we take seriously our responsibility to contribute to a better quality of life for those we serve, and that includes the lives of our employees. We believe our success is dependent on a healthy work environment where caregivers, staff, administrators, physicians and volunteers are at the core of our patients-first culture.

Outpatient Imaging

8 6

Ambulatory Surgery Centers

3 10 5

one system for all your healthcare needs one system for all your healthcare needs one system for all your healthcare needs one system for all your healthcare needs one system for all your healthcare needs one system for all your healthcare needs one system for all your healthcare needs one system for all your healthcare needs one system for all your healthcare needs one system for all your healthcare needs one system for all your healthcare needs one system for all your healthcare needs one system for all your healthcare needs one system for all your healthcare needs one system for all your healthcare needs one system for all your healthcare needs one system for all your healthcare needs one system for all your healthcare needs one system for all your healthcare needs one system for all your healthcare needs one system for all your healthcare needs one system for Administrative Offices 4900 S. Monaco Street Denver, CO 80237 303-788-2500

HealthONEcares.com