Supporting Seniors Amid the Transition to a Cashless Society

As the prevalence of cashless transactions continues to rise, concerns about the impact on seniors and their ability to access essential services have come to the forefront.

While banknotes remain legal tender, the increasing preference for card or mobile payments by businesses poses challenges for older Australians, who may rely heavily on cash for their day-to-day transactions.

The recent incident involving Queensland Federal Member, Bob Katter, highlights the frustration faced by many seniors when attempting to use cash for purchases, only to be met with resistance from establishments that accept only electronic payments. This trend towards cashless transactions has been exacerbated by factors such as the shift towards online shopping during the pandemic and the closure of bank branches and ATMs.

For seniors, the transition to a cashless society presents signifcant challenges. Many may not have access to mobile phones or may lack the necessary technological skills to navigate electronic payment systems. Concerns about additional fees associated with card payments, as well as the potential for power outages disrupting digital transactions, further compound these challenges.

While businesses have the right to specify their preferred payment methods, it is essential that consumers are informed of these terms and conditions before making a purchase.

However, it is equally important for businesses to consider the needs of all customers, including those who prefer or rely on cash for their transactions.

Looking ahead, the transition to a cashless society may continue to accelerate, with some experts predicting its completion by the end of the decade. However, this does not mean that cash will become obsolete entirely. Instead, it is essential to strike a balance between digital and cash payments, ensuring that all individuals have access to the payment methods that best suit their needs.

In supporting seniors during this transition, it is crucial for Australians to “pay it forward” by using cash where possible, thereby sending a message to government, banks, and businesses that cash remains a vital form of payment. Additionally, businesses should prioritize customer service and support initiatives aimed at increasing digital literacy among older Australians, such as the Be Connected Program.

By working together to address the challenges posed by the transition to a cashless society, we can ensure that all Australians, including seniors, have access to the payment methods and support services they need to navigate an increasingly digital world.

For more information and support, visit the Be Connected Program website: https://www.dss.gov. au/seniors/be-connectedimproving-digitalliteracy-for-olderaustralians