We’re open! kur shops were impacted signifi cantly by lockdown but have worked hard to reopen ‘Covid-Secure’, as well as introducing other exciting and innovative ways to showcase the wonderful items we have for sale

Our shops have RE-OPENED!

When the country went into lockdown, one of the areas of the Charity that was signifi cantly the areas of the Charity that was signifi cantly impacted was retail. kur shop staff were furloughed, our lovely volunteers sent home and the doors locked! Since then, the whole team have been working tirelessly to reopen in a Covid-Secure way – and with an exciting new a Covid-Secure way – and with an exciting new retail model.

Becoming Covid-Secure

To enable us to resume trading, we have implemented the Government’s mandatory steps to protect our employees, volunteers and those people visiting our premises:

We’ve carried out a Covid-19 risk assessment

You can be confi dent that Devon Air Ambulance has carried out a risk assessment which ensures that all areas of our retail operations have been considered and that any risk has been documented in our formal risk assessment in line with HSE guidance. This process included discussions with colleagues and the retail workforce and will be visible on our website.

We’ve developed robust cleaning, handwashing and hygiene procedures

Every shop will follow a strict cleaning policy. This will include an enhanced level of cleaning and sanitising across all areas of our premises especially those areas that are visited frequently such as the till area and any surfaces such as doors and handles that are touched more regularly. We will also encourage our teams and customers to follow the guidance on hand washing and hygiene. All our shops will have hand sanitiser available for customer use.

We will be maintaining a social distancing rule of 2m in all our shops wherever possible. This will mean the number of people who can enter our shops at any one time will be restricted and may vary from shop to shop, depending on its size. We will display all relevant notices to ensure this is clear at every shop location. We would ask that you remain considerate of each other regarding social distancing and this will make your visit to us enjoyable and without worry.

Where people cannot be 2m apart, we are managing ‘transmission risk’

Where it is impossible to maintain a 2m distance we must do all we can to reduce the risk of transmission of the virus. This is most relevant at our till areas, where we have installed screens to protect our team and yourselves while standing at our till point. To further minimise risk, we have reconfi gured our till counters and fl oor fi ƻtures and have also created a designated drop off area for your donations. We have introduced a new donations process that will allow us to manage the fl ow of items arriving and minimise having to turn donations away should we reach full capacity.

A new way to shop

As you can see, we have been extremely busy making all this possible. kur shops may look completely diff erent but our intentions are the same, to create a safe environment in which you can support us, either by shopping, donating to us or paying for your lottery as this will still be possible in every shop. Because you will be unable to browse in our shops as you could previously, we have found new ways to showcase all the wonderful items that we have on sale. These include: • Window Shopping - our shop windows will be full of many items to buy – you can browse safely from outside the shop and ask to purchase anything you see displayed. Much like before, only you will fi nd our shop teams have used all the available space to be able to display many more items for you to choose from. • Facebook Shopping - each shop now has its own Facebook shop – new items will be added every day. Browse the images of items for sale and simply call the shop to reserve and pay over the phone or drop them a note on Facebook messenger to ask them to reserve it for you to collect from the shop at a later date. • eBay Shopping - we now have our Devon Air Ambulance eay shop up and running where you will fi nd items across lots of diff erent categories for sale. œe have launched our eBay shop with a range of ladieswear and will add more items daily. Learn more at daat.org/shop-with-us-through-ebay.

Please keep in touch with your local shop on social media if you can – that way you will remain up to date with all their latest arrivals as well as news about the Charity.

Our new donations process

Donations are vital to the success of our shops and contribute greatly to the service we provide. To ensure we are Covid-Secure, we have a new 3-step process for making donations. It’s simple and easy to follow!

Step 1 - Prepare your donations

When preparing your items to bring to our shops, please make sure they are saleable and not damaged, incomplete or broken – a simple test is to ask yourself – would I buy it? Making these checks will help us to minimise the number of unsaleable items we may have to left will be

dispose of in our council bins and with our recyclers – this will cost the Charity money which is something we really want to avoid. Wherever possible, please pack your textiles and nontextiles, such as bric-a-brac, separately. Make sure your donations are placed into bags and boxes that can also be donated – we will not be able to return your boxes/ tubs or bags as we normally would if requested.

Step 2 - Book a delivery slot

Book a delivery slot! Contact your local shop by telephone or by messaging them on their own Facebook aessenger page to arrange a suitable time to drop off your items either by car or by hand. If you have a large number of items to donate, we would much prefer you to book more than one delivery slot as this will help us to manage the quantity of donated goods arriving in the shop at one time.

Step 3 - Arrive at the shop at the agreed time

to place your donations directly into the designated cages available. Due to quarantine rules, we will not be able to handle your donations, bags or boxes for 72 hours, so won’t be able to physically assist you with your donations.

If you are a Gift Aider we will scan your gift aid tag, print your unique stickers and ask you to attach them to each bag or box that you have donated. If you are eligible to be a Gift Aid supporter – we will be able to sign you up when you visit.

Please note: Due to the 72-hour quarantine rule set out by the Government, we will be unable to touch anything left outside our premises – not just when our shops are closed but even if we are open! This means DAA will not benefi t from the donation and items Arrive at the shop at the agreed time. You will be asked

disposed of by the Council.

RETAIL

ProĀ le× Chrissie Peel - Retail Operations Manager Email: c.peel@daat.org Thank you very much for your ongoing support of Devon Air Ambulance and your understanding as we embark on the next phase of our ģourney, your contribution is maĩing a real diff erence to our patients and their families.