Reda Mohamed Abdelhafiz Gadelrab Lecturer in Hospitality Management Department, Faculty of Tourism and Hotels Management, Helwan University, Cairo, Egypt Tel: (mobile) 002 01097439344 E-mail: redahafz@hotmail.com redahafz2000@yahoo.com
Academic Qualifications: 11/2010
PhD. In Hospitality Management, University of Wales Institute Cardiff (UWIC), Cardiff School of Management, Cardiff, UK. Supervisors’ Name: Prof. Eleri Jones (Director of research, Cardiff School of Management) Dr. Phil Coleman (Head of the Department for Tourism, Hospitality and Events Cardiff School of Management). External Examiner’s Name: Professor John Edwards, Head, Foodservice & Applied Nutrition Research Group, Bournemouth University, School of Services Management. Thesis Title: “Managing Food Quality in Hotels: Exploring Integrated Quality Approaches to Food Production” Synopsis of Research: The quality of the food that a hotel delivers to its customers is a critical issue. This quality needs to be improved and to be consistent at all times and levels of production so the aim of the study is to get a consistent level of quality food during the production processes with the reliance on quality manual or system not just the reliance on individuals. Funding: Fully funded by the Egyptian Government.
08/2007
MPhil in Hospitality Management, University of Wales Institute Cardiff (UWIC), Cardiff School of Management, Cardiff, UK.
06/2005
CRM (Certificate in Research Methods), University of Wales Institute Cardiff (UWIC), Cardiff School of Management, Cardiff, UK.
11/2004
MTMET (Master of Tourism Management Education and Training, Euro Arab Management School, Granada, Spain). Supervisor Name: Dr. Olymbia Kyriakidou (Lecturer in Organizational Behavior in the School of Management, University of Surrey, UK) Dissertation Title: “A Study of Employee Turnover in Fast Food Restaurants, Cairo, Egypt” Employee turnover is one of the most frustrating area in fast food restaurants since it increases the cost of operation and it affects the business overall efficiency. Thus it is important to study the causes of high turnover and how can increase the loyalty of the staff in their fast food restaurants via feedback obtained from employees and executives in fast food operations in Cairo, Egypt.
07/2003
M.Sc. in Hotel Management, Faculty of Tourism and Hotel Management, Helwan University, Cairo, Egypt.
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06/2000
Supervisors: Prof. Ahmed Nor Eldin Elias (Ex.Head of Hotel Management Department) Thesis title: ‘‘Development of Special Meals in Fast Food Restaurants in an Era of Health Consciousness’’ Synopsis of the thesis: The study was aiming to develop special meals for customers who have special requirements in their diets and cannot find it in the menu of fast food restaurants. Thus, I tried to identify these special needs by surveying the customers of fast food restaurants to obtain feedback which assisted in developing the fast food restaurants menu items to match the healthy requirements of people who have special needs. B.Sc. (Hons) Hotel Management, Helwan University, Cairo, Egypt.
Professional Qualifications: 05/10/2011 18/03/2008 04/03/2008 2-4/05/2007 2-5/04/2007 03/2005-03/2007 12/12/2006 28/11/2006 22/11/2006 10-13/04/2006 10/2004 08/2004
OPERA PMS Training for Hotel Rooms management NVIVO (Qualitative analysis Software) training workshop. Online Images (for teaching, learning or research): a user guide workshop. Personal Skills Development Course: UK GRAD Program, Buckland Hall, Breacon, Wales, UK. Research Student Skills Week (academic writing, getting published, thesis planning, and communications) University of Wales Institute Cardiff (UWIC). Certificate in Research Methods (CRM), University of Wales Institute Cardiff (UWIC). Black Board Basics Workshop, University of Wales Institute Cardiff (UWIC). Course Genie Workshop, University of Wales Institute Cardiff (UWIC). Teaching Toolkit Workshop, University of Wales Institute Cardiff (UWIC). Research Students’ Skills Week (networking, team working, time management, and assertiveness), University of Wales Institute Cardiff (UWIC). Academic Lecture Training Course, Helwan University, Cairo, Egypt. International Computer Driving License (ICDL/ECDL), Cairo University, Egypt
Work experience: Academic and Teaching: 01/2011 to present
Lecturer in Hospitality Department, Faculty of Tourism and Hotel Management, Helwan University, Cairo Egypt. Teaching the following subjects for undergraduate and postgraduate students beside open learning and mutual learning projects in the faculty: o Management sciences and theories, o Strategic management, o Marketing and sales management, o Quality management, o Operation and production management, o Human nutrition, o Human resources management, o Hospitality management, o Hotel management, o Hotel accounting, o Hotel economics, o Catering theories, operations, production and management, o Food cost control, o Food production and service, o Conferences and event management,
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Opera training for undergraduate students.
07/2003-10/2004
Assistant Lecturer in Hotels Department, Faculty of Tourism and Hotel Management, Helwan University, Cairo, Egypt, o Teaching and leading practical food service module for undergraduate students. o Participating in lecturing hotel management, food service, food production, hospitality marketing, and hospitality projects. o Participating in teaching practical food production sessions for undergraduate students. o Evaluating and examining students’ food production training. o Supervising final year students’ projects. o Participating in organizing conferences and events held within the university, e.g. 11th International Conference on Information Technology and Travel & Tourism.
02/2003-10/2004
Lecturer in youth graduate students training program referring to Ministry of Tourism, Faculty of Tourism and Hotel Management, Helwan University, Cairo, Egypt, o Participating in designing and organizing the training modules. o Teaching theoretical and practical food service & production, and menu planning.
04/2002-05/2004
External examiner, Higher Institute of Modern Studies, Cairo, Egypt, o Examining undergraduate student in food service, beverage service, and practical food production.
10/2001-07/2003
Demonstrator in Hotels Department, Faculty of Tourism and Hotel Management, Helwan University, Cairo, Egypt, o Assisting hotel management department lecturers in teaching their modules and administrative work, discussing and assessing assignments with undergraduate students, keeping records of students’ attendance, and examining and assessing students’ food production summer training. Researcher in Hotels Department, Faculty of Tourism and Hotel Management, Helwan University, Cairo, Egypt.
09/2000-09-2001
Practical jobs: 05/2012 till now 10/2006-10/2011 10/2006-10/2007 02/2006
12/2000-06/2003 12/2000-06/2002
Deputy Manager of the hotel of faculty of tourism and hotels. Teaching practical food production sessions for undergraduate students, Cardiff School of Management, University of Wales Institute Cardiff (UWIC), UK. Treasurer of Egyptian Student Union in Cardiff, UK. Giving a Practical Halal Food Training for Wales Universities Catering Staff referring to the University Caterers Organizations (TUCO), University of Wales Institute Cardiff (UWIC), UK. http://www.tuco.org/news.asp?id=28-02-2006&month=2&year=2006 http://www2.uwic.ac.uk/News/Archive/News2006/January/WalesandWestuniversityc aterersexploreHalaloptions.ht Faculty of Tourism and Hotels Management’s Cafeteria Manager, Cairo, Egypt Food and Beverage Manager, Faculty of Tourism Hotel, Cairo, Egypt.
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Professional Jobs: 07/2000-06/2001 07/1998-12/1999 06/1997-12/1997
Kitchen Manager in Apple Bee’s Restaurant, Cairo, Egypt ,supervising staff in the kitchen area and following up the food production, also doing all computer works. Kitchen Manager in Hard Rock CafÊ, Sharm Elsheikh, Egypt, to control and plan food production, purchasing and also computer works. as a chef in Safir Hotel, Elmesaha, Giza, Egypt, in hot and cold section in the kitchen to produce all food production.
Practical experience: I have got a practical experience in management and operation in many hotels and restaurants in Egypt and in the UK. Languages: Arabic: English: French:
Mother Language. Fluent. Fair.
It Skills: Proficient in Word, Excel, Power Point, Access, Publisher, outlook, Internet, SPSS, NVIVO, ATLAS and OPERA PMS.
Interests Reading, Traveling, Driving, and Sport.
Referees: Prof. Eleri Jones Director of Research, Cardiff School of Management, University of Wales Institute, Cardiff Western Avenue CARDIFF CF5 2YB UK Tel: 0044 (0)2920416311 Fax: 44 (0)2920416930 E-mail: ejones@uwic.ac.uk
Dr. Phil Coleman Head of the Department for Tourism, Hospitality and Events, Cardiff School of Management, University of Wales Institute, Cardiff Western Avenue CARDIFF CF5 2YB UK E-mail: pcoleman@uwic.ac.uk
Andrew Roberts Senior Lecturer in Hospitality Department: Tourism, Hospitality and Events Cardiff School of Management, University of Wales Institute, Cardiff Western Avenue CARDIFF CF5 2YB UK Tel: 0044(0)29 2041 6413 Email: aroberts@uwic.ac.uk
Prof. Maged Negm Dean of Faculty of Tourism and Hotel Management, Helwan University. 1 Abdelaziz Al Saud St., Elmanial, Faculty of Tourism and Hotel Management, Helwan University, Cairo, Egypt. Post Code: Elorman post office Tel No: 002 0127432255 Fax No: 002 0223652795
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Assoc. Prof. Mohamed Hany Head Department of Hotel Management, Faculty of Tourism and Hotel Management, Helwan University. 1 Abdelaziz Al Saud St., Elmanial, Faculty of Tourism and Hotel Management, Helwan University, Cairo, Egypt. Post Code: Elorman post office Tel No. 002 0127618819 Fax No: 002 0223652795
Prof. Ahmad Nour Eldin Elias Former Dean of Faculty of Tourism and Hotel Management, Helwan University. 1 Abdelaziz Al Saud St., Elmanial, Faculty of Tourism and Hotel Management, Helwan University, Cairo, Egypt. Post Code: Elorman post office Tel: 002 0127112999 Fax No: 002 0223652795
Publications: Gadelrab, R. (2006) Managing Food Quality in Hotels: Exploring Integrated Quality Approaches to Food Production. Peer Reviewed Work in Progress Paper, CD proceedings of CHME Research Conference 1012 MAY 2006, Nottingham, UK. Gadelrab, R. (2006) Managing Food Quality in hotels: Exploring Integrated Quality Approaches to Food Production. Full Paper at Post Graduate research Conference: Progressing Tourism research, 30-31 March 2006, Exeter, UK. Gadelrab, R. (2006) Managing Food Quality in hotels: Exploring Integrated Quality Approaches to Food Production. Published Abstract in e-Review of Tourism Research (eRTR), http://ertr.tamu.edu/conferenceabstracts.cfm?abstractid=1958 Gadelrab, R. (2006) Management of Food Quality in hotels: Exploring Integrated Quality Approaches to Food Production. Peer Reviewed Full Paper at the 1st International Conference & Exhibition of Food and Tourism: An Approach to the World of Tourism, 1-3 March 2006, Cairo International Conference Center, Egypt.
Conferences: 2nd Annual Conference of United Kingdom National Commission for UNESCO, UK and UNESCO: Drivers of Change. 14 July 2007, Holland House Hotel, Cardiff, UK. Cardiff School of Management Poster Event. 3 April 2007, Cardiff School of Management, University of Wales Institute, Cardiff (UWIC). Presented Poster Title: Managing Food Quality in Hotels: Exploring Integrated Food Quality to Food Production. CHME Research Conference 10-12 MAY 2006, Nottingham, UK. Presented Work in Progress Paper Title: Managing Food Quality in Hotels: Exploring Integrated Quality Approaches to Food Production. Post Graduate research Conference: Progressing Tourism research, 30-31 March 2006, Exeter, UK. Presented Full Paper Title: Managing Food Quality in Hotels: Exploring Integrated Quality Approaches to Food Production. 1st International Conference & Exhibition of Food and Tourism: An Approach to the World of Tourism, 1-3 March 2006, Cairo International Conference Center, Egypt. Presented Full Paper Title: Management of Food Quality in hotels: Exploring Integrated Quality Approaches to Food Production. Tourism Training Forum for Wales: Alternative Audience for Tourism Research, 5 October 2005, the Welsh School of Hospitality, Tourism and Leisure Management, Cardiff, UK. Title of paper presented: Management of Food Quality in hotels: Exploring Integrated Quality Approaches to Food Production.
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