Curriculum Vitae Personal Information: Name: Address: Sex: Date of Birth: Place of Birth: Religion: Nationality: Marital Status: Occupation: Mobile Number: E-Mail:
Hesham El-Sayed El-Emam Omer 29 Street, 105 Maadi, Cairo, Egypt. Male 14th May, 1965 Cairo, Egypt Muslim Egyptian Married Hospitality Professor 00201111119813- 00201110033996 hitshemam@hotmail.com
Academic Qualifications: Year 2001 1997 1997 1994 1992
1989
1985 1983
School / College Faculty of Tourism & Hotels Helwan University Cairo, Egypt Faculty of Tourism & Hotels Helwan University Cairo, Egypt Faculty of Tourism & Hotels Helwan University Cairo, Egypt Member of the American Hotel & Lodging Association ( AH & LA ) Faculty of Tourism & Hotels Helwan University Cairo, Egypt Faculty of Tourism & Hotels Helwan University Cairo, Egypt Technical Hotel Institute Ministry of Higher Education Cairo, Egypt Maadi Canal School ( Secondary School )
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DEGREE Ph. D. in Hotel Management Pre-Requisite Courses ( Ph. D.) Masters Degree in Hotel Management ( M. Sc. )
Pre-Requisite Courses ( M. Sc. ) Bachelor’s Degree in Hotel Management ( B. Sc. ) ( Excellent with Honor ) Associate Degree in Hotel Management ( Excellent with Honor ) High School ( Thanaweya Amma )
Job Escalation: -
Assistant Lecturer, Hotel Management Department, Faculty of Tourism & Hotels, Helwan University, from 01 / 09 / 1989 till 09 / 12 / 1997.
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Lecturer, Hotel Management Department, Faculty of Tourism & Hotels, Helwan University, from 10 / 12 / 1997 till 09 / 09 / 2001.
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Assistant Professor, Hotel Management Department, Faculty of Tourism & Hotels, Helwan University, from 10 / 09 / 2001 till 23/ 09/ 2008.
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Associate Professor, Hotel Management Department, Faculty of Tourism and Hotels, Helwan University, from 23/09/2008 till 23/06/2014.
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Professor. Hotel Management Department, Faculty of Tourism and Hotels, Helwan University, From 23/06/2014 till now.
Professional Experience: Experiences Professor Associate Professor
Associate Professor
Assistant Professor
Hospitality Lecturer
Member in the General Committee for Hospitality Programs & Curricula Development Marketing Supervisor Hospitality Lecturer
Place Helwan University Faculty of Tourism &Hotel Management Helwan University Faculty of Tourism &Hotel Management King Saud University College of Tourism & Archaeology Tourism & Hotel Management Department Faculty of Tourism & Hotels Helwan University Cairo, Egypt General Organization for Technical Education & Vocational Training Kingdom of Saudi Arabia (College of Tourism & Hotels- AL Madina Al Monawara) General Organization for Technical Education & Vocational Training ( Directorate General for Curricula ) Kingdom of Saudi Arabia Al-Madina International Shopping Festival Kingdom of Saudi Arabia Faculty of Tourism & Hotels Helwan University Cairo, Egypt 2
YEAR From June 2014 till now. From 2008 Till 2014 From 2006 Till 2010 2001 - 2006
1998 - 2003
1999 - 2003
1999 - 2000 1997 - 1998
Hospitality Assistant Lecturer Assistant General Manager Banquet Manager
Faculty of Tourism & Hotels Helwan University Cairo, Egypt Faculty of Tourism Hotel Cairo, Egypt Faculty of Tourism Hotel Cairo, Egypt
1990 - 1997 1990 - 1997 1990 - 1997
Practical & Technical Hospitality Skills ( 1 ) Food & Beverage Service ( Restaurants, Kitchen, F & B stores and Bars ) ( 2 ) Housekeeping Department ( 3 ) Restaurants & Bars ( 4 ) Kitchen & Restaurants ( 5 ) Rooms Division (Reservations, front Office, Switchboard)
Cairo Meridien Hotel ( Cairo, Egypt )
1983
Cairo Meridien Hotel ( Cairo, Egypt ) Swiss Air Restaurants ( Cairo, Egypt ) Nile Hilton Hotel ( Cairo, Egypt )
1984 - 1985
Semiramis Intercontinental Hotel ( Cairo, Egypt )
1988
1983
1986 - 1987
Theoretical Skills Front Office Procedures (Instructor) Food & Beverage Management (Instructor) Hotel – Motel Sales Promotion (Instructor) Convention Management and Service (Instructor) Front Office Procedures (Instructor) Housekeeping Management (Instructor) Marketing of Hospitality Services (Instructor) Basic Accounting for the Hospitality Industry (Instructor) Tourism & the Hospitality
American Hotel & Motel Association ( Michigan – USA ) American Hotel & Motel Association ( Michigan – USA ) American Hotel & Motel Association ( Michigan – USA ) American Hotel & Motel Association ( Michigan – USA ) American Hotel & Motel Association ( Michigan – USA ) American Hotel & Motel Association ( Michigan – USA ) American Hotel & Motel Association ( Michigan – USA ) American Hotel & Motel Association ( Michigan – USA ) American Hotel & Motel 3
1997 1997 1997 1997 1995 1995 1995 1995 1995
Industry (Instructor) Marketing of Hospitality Services (Instructor)
Communications – Supervisory Development (11) (Instructor) Front Office Procedures (Instructor) Human Relations Development (1) (Instructor) Introduction to the Hospitality Industry (Instructor) Front Office Procedures (Instructor) Food & Beverage Management (Instructor)
Association ( Michigan – USA ) American Hotel & Motel Association ( Michigan – USA ) American Hotel & Motel Association ( Michigan – USA ) American Hotel & Motel Association ( Michigan – USA ) American Hotel & Motel Association ( Michigan – USA ) American Hotel & Motel Association ( Michigan – USA ) American Hotel & Motel Association ( Michigan – USA ) American Hotel & Motel Association ( Michigan – USA )
1994
1994
1993 1993 1993 1992 1990
Researches and Published Books ( A ) Researches ( English ) - Muhannad Abdullat, Hesham El-Emam, Zainal Ariffin Ahmad “Self Congruity and the Tourist Loyalty”, Journal of Asian Tourism Marketing Manuscript, No.8/07,18th 2007 - Hesham El- Emam (2007) “Consumer Behaviour Models in Tourism: Analysis Study” King Saud University Journal, College of Tourism and Archaeology, Vol.1, No.1, pp. 1-41 - Hesham El-Emam (2008) “Analytic Study on Rooms Revenue in Some Red Sea Resorts” Egyptian Journal of Tourism Studies, Vol.7, No.2
- Hesham El-Emam, Sabry A.Hussein and Michael M.Zaki (2008) “Managing Manpower in Hotels During Valley Periods” Egyptian Journal of Tourism Studies, Vol.7, No.1, pp. 110-129 4
- Hesham El-Emam,Wael Aziz (2009) ‘The Development of Manpower Skills of Cairo Airport Four Star Hotel Offices’ Egyptian Society of Tourism and Hotels, Volume 16, Issue 1,(2010) - Hesham El-Emam (2013) The Implications of Energy Leakage and Waste in National and International Quick Service Restaurants Chains in Cairo. Arab Universities Journal of Tourism and Hospitality. Volume 10, Issue 2, (2013) - Hesham El-Emam (2012) Developing Employee's Hiring in Economy Hotels. Egyptian Journal of Tourism Studies. Volume 11, No. 2, (2012) - Hesham El-Emam (2013) The Advantages of Green Management for Hotel Development in Egypt. Egyptian Journal of Tourism Studies. Volume 12, No. 1, (2013) - Hesham El-Emam (2013) Factors Affecting Customer Satisfaction in Restaurants. Egyptian Journal of Tourism Studies. Volume 12, No. 2, (2013) - Hesham El-Emam (2011) Time and Motion Factors in Managing Hotel Kitchens. Egyptian Journal of Tourism Studies. Volume 10, No.1- 2, (2011) - Hesham El-Emam (2009) The Bus Driver Performance ( Application to Four Star Cairo Hotels). Egyptian Journal of Tourism and Hospitality. Volume 14, Issue 1, (2009) - Hesham El-Emam (2010) The Functions of Travel Agents in Saudi Arabia (As Applied to Tours Product Developer Performance in General Travel Agents in Riyadh City. Egyptian Journal of Tourism and Hospitality. Volume 16, Issue 1, (2010)
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( B ) Researches ( Arabic ) تحليل السياحة الداخلية لبعض المقاصد المصرية2006 ) وفاء أحمد إلياس,) هشام الامام 134 -103 ص,2-1 العدد, المجلد الخاامس,المجلة المصرية للدراسات السياحية - جودة الخدامات المقدامة في الفنادق الليبية " "تقييم الداء في المكاتب الاماامية في بعض فنادق طرابلس 2007 ) عبد المجيد بشير سالم, هشام الامام,) أحمد إلياس 44 – 30 ص,2 العدد, المجلد السادس,المجلة المصرية للدراسات السياحية
( C ) Published Hospitality Books ( English ) -
Rooms Division Management
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Introduction to Tourism
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Front Office Procedures
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Housekeeping Management
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Food & Beverage Management
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Food Production
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Professional Cooking
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Menu Planning
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Food & Beverage Service
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Hospitality Accounting
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Tourism & Hospitality Management
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Hotel Management
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Hospitality Marketing
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Banquet & Convention Management
( D ) Published Hospitality Books ( Arabic ) 6
Other Details: (A) (B) -
Computer Skills: Windows 2000 Microsoft Office 2003 Microsoft Office Power Point 2003 Microsoft Office Access 2003 Microsoft Office Excel 2003 Windows XP Windows Vista Internet / E-Mail Access Menu Planning Software ( EIAH & LA ) Finance Software ( EIAH & LA ) Fidelio System Opera System Amadeus System Galileo System Languages: English ( Excellent Speaking & Writing ) French ( Good Speaking & Writing ) Arabic ( Mother Tongue )
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المدخل إلى دراسة السياحة
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امقدامة في الدارة الفندقية
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إدارة المكاتب الاماامية
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إدارة الذغذية والمشروبات
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فن الطهو الفندقي
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إدارة قسم الرشراف الداخلي
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إدارة الحفلت والمؤتمرات
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البروتوكول والتيكيت
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