2020 Company Profile
First in foodservice.
Fairness Integrity Resourcefulness Service Focused Team Oriented
We value fair treatment, not always equal treatment, in all interactions with customers, employees, vendors and share holders.
We uphold strong moral and ethical standards, remaining professional, respectful and honest in all interactions.
We are willing to find and pursue opportunities to improve, and seek solutions when faced with obstacles.
We always seek to understand and exceed customer expectations. Our success is measured by the level of service we provide.
We are willing to collaborate and work as a team toward common goals, being both personable and compatible.
Message . . . . . . . . . . . . . . . . . . 5 History . . . . . . . . . . . . . . . . . . . . 6 What we do . . . . . . . . . . . . . . . 7 Support . . . . . . . . . . . . . . . . . . . 8 Sales force . . . . . . . . . . . . . . . 11 Design . . . . . . . . . . . . . . . . . . . 12 Product offering . . . . . . . . . . . 15 Custom fabrication 17 Project management . . . . . . 18 Proven partner . . . . . . . . . . . . 20 Contents.
“
As the leader in the industry, Russell Hendrix is poised for tremendous growth . We have strong customer and manufacturer relationships, with the largest food service equipment and supplies inventory customers want and need . ”
Stan Dabic Chief Executive Officer
1938 Quest Vancouver, BC Acquired by Russell
1944 Russell Vancouver, BC Established
1953 Russell Edmonton, AB Branch Opens
1956 Russell Calgary, AB Branch Opens
1957 Russell Winnipeg, MB Branch Opens
1957 Quest Winnipeg, MB Branch Opens
1961 Russell Regina, SK Branch Opens with Acquisition of Williams Restaurant Supply
1964 Russell Victoria, BC Branch Opens
1966 Russell Toronto, ON Branch Opens
1966 Russell Saskatoon, SK Branch Opens
1968 Russell Thunder Bay, ON Branch Opens with Acquisition of DJ Kelly
1968 Russell Sault Ste Marie, ON Branch Opens with Acquisition of DJ Kelly
1970 Quest Winnipeg, MB Second Branch Opens
1974 Russell Montreal, QC Branch Opens
1974 Russell London, ON Branch Opens with Acquisition of Gold Star Products
1975 Russell Ottawa, ON Branch Opens with Acquisition of Ottawa Store Equipment
1978 Russell Halifax, NS Branch Opens
1981 Hendrix Brockville, ON Established
1982 Bell Rinfret Montreal, QC Acquired by Russell
1986 Hendrix Kingston, ON Branch Opens
2000 Hendrix Ottawa, ON Branch Opens
History.
Over 80 years of experience.
What we do.
Russell Hendrix is first in foodservice equipment and supplies.
We are the largest dealer in Canada, with more than half a century of experience in the food equipment industry . Our complete product offering in both equipment and smallwares, with the combination of our design, sales, installation, custom fabrication, and parts and service departments allow us to handle all of your foodservice needs
2002 Hendrix Peterborough, ON Branch Opens 2005 Hendrix Calgary, AB Branch Opens 2005 Hendrix Pickering, ON Branch Opens 2008 Hendrix Edmonton, AB Branch Opens with Acquisition of Condon Barr 2008 Hendrix Abbotsford, BC Branch Opens with Acquisition of Condon Barr 2011 Hendrix London, ON Branch Opens with Acquisition of Longo Foodservice 2013 Hendrix Vancouver, BC Branch Opens 2015 Russell Acquired by Blue Point Capital 2015 Hendrix Toronto, ON Branch Opens 2016 Russell & Hendrix Merge 7
Support.
We understand that time is money and in the foodservice industry every second counts. That's why we’ve made it our mission to alleviate stress and provide you with shopping solutions to fit your schedule.
Our goal is to make it easy for you to do business with us . We have a team of professionals ready and willing to come to your location to answer questions, provide design expertise, or service equipment . Drop by one of our 11 showrooms to browse product, gain inspiration, or test out equipment If you don’t have access to one of our showrooms, you can visit our webstore where you’ll find thousands of inventory items ready to ship at the click of a button If you have a question you can reach us instantly through our online chat option . Our customer service team can be reached online or by phone so you never have to wait to hear back
8
Customer Web Portal
Shop, order, view and pay invoices – all available 24/7 on your Customer Web Portal Plus, our multi-unit customers can enjoy the benefits of a dedicated web portal with increased customization, where they can view franchise specific pricing, equipment guides, order sheets, warranty information, watch training videos and more Let russellhendrix.com fit your busy schedule
Sales force.
We are Canada’s largest sales force, with over 200 sales professionals, operating in every major market across Canada.
Our dedicated sales professionals handle all aspects of the hospitality and foodservice industry Regardless of size or number of locations, each establishment has a dedicated sales team who is committed to meeting your needs, providing industry solutions, and fostering ideas to improve inefficiencies and enhance overall workflow Many of our sales professionals have had experience as chefs, business owners or managers and pride themselves on continually learning so that they can provide an unmatched level of expertise
11
Design.
Designing a restaurant takes time, however, we’re here to streamline the process and turn your dreams into reality.
There are many factors to take into consideration before creating a kitchen design . This is where we come in, we help you with sizing, local building codes, fire and health, electrical, mechanical and ventilation requirements
Once we have an understanding of the space and equipment needed we provide a more detailed space layout We take responsibility for our work and represent your best interests to ensure we fully meet your requirements by choosing the correct equipment that fits your budget and needs
Each piece of equipment chosen must be made with purpose, taking into consideration functionality, efficiency, future use and overall budget . We then work with your architecture, interior design and construction teams to turn your dreams into reality
12
Design services.
design consultation
sustainable design solutions
interior space planning
schematic layout options
electrical connection plans
plumbing connection plans
ventilation plans
elevations and detail drawings
construction documentation
existing equipment evaluation
equipment specifications
custom commercial millwork
custom stainless steel fabrication
detailed pricing and cost estimates
Brockville Distribution Centre, ON
Product offering.
We are the largest supplier of commercial kitchen equipment and smallwares in Canada.
With over $40 million dollars worth of inventory and 10,000 sku’s spread across 400,000 sq ft of warehousing space, we have the inventory in stock to fill your immediate needs . If you require an item that isn’t in stock, we have access to thousands of supplier partners which allow us to order specialized product at a moment's notice
Through our warehouse management system we are able to fill orders with speed and accuracy We understand that time is of the utmost importance to our customers, which is why we offer next day delivery for stock items in all major markets . We work hard to ensure that backorders are reduced, that freight costs are minimized, and that orders are shipped in a timely manner . With five distribution points across Canada, we are well equipped to store and stage orders of any size .
Custom fabrication.
As a full service custom metal fabricator we work within your requirements to design and create products that exceed quality and expectations . Russell Hendrix has three manufacturing plants and trained professionals who pride themselves on accuracy, attention to detail, and industry best products .
In conjunction with custom fabrication, the Quest standard product line has expanded from the original basic range to an entire selection of cooking, serving, preparation and ventilation equipment . With direct industry input and the applied experience of our Russell Hendrix service technicians, each model has been developed to exceed the expectations of our industry’s leading chefs .
Through the Quest brand we have built an enviable reputation in the Canadian marketplace for superior quality and value in each product we manufacture.
17
Project management.
Having a RH Project Manager on site is critical for success. Our Project Managers and Coordinators will be involved in many aspects of your project; from the bid stage, to commissioning as well as start-up of each piece of foodservice equipment.
Your Russell Hendrix Project Manager has a responsibility to work directly with you, the client, and your trades involved on the project . The requirements on a construction build will be provided to you by way of dimensioned mechanical, electrical rough-in drawings, equipment layout drawings, custom stainless drawings and applicable equipment specification sheets . Have comfort in knowing that your RH Project Manager has an entire team of capable Coordinators and Purchasers backing him/her .
18
Proven partner.
Sales force.
National network of over 200 experienced sales representatives committed to meeting all of your equipment and supply needs
In addition to meeting deadlines, completing deliveries, and supplying smallwares and equipment to new openings, our value added services provide our customers with the support they require well after opening day
Design.
From concept to completion, our design team can help make your dream restaurant a reality
20
Our knowledge of the industry and dedication to our customers has had proven success with foodservice operators across North America.
National coverage.
17 branch locations, from Halifax to Victoria, with test kitchens, demos, knowledgeable staff and plenty of stocked equipment and smallwares
Customer service.
Our knowledgeable service team handle any inquiries from 8am to 8pm ET, including live online chat
Warehousing & logistics.
5 strategically placed distribution centres, with a combined area of 400,000 sq ft, providing next day delivery in all major markets
Online ordering.
At russellhendrix com you can shop for the most popular items anytime, day or night
Custom fabrication.
Through the Quest brand we offer custom fabricated stainless steel fixtures and heavy duty cooking equipment
2020 Company Profile russellhendrix.com
