Existing patients who need urgent restorative work focusing on the most highly productive procedures first to start to rebuild your revenue stream. Don’t forget to train your team on this

It’s vital that practice owners and managers plan carefully for the return to normality post Covid-19. GRO RECOVER THRIVE

What happens next? 44 Information and links? 44 Dear Valued Customer As dental practices reopen and we face the challenges of our new environment, this is going to be a very critical time for you, your practice, your team and of course, your patients. It’s vital during this time for businesses to develop and implement strategies that will allow your business to recover, thrive and grow. At Henry Schein, everything we do is centred around how we can help you to be successful in the care that you provide to your patients as well to run a successful business. We strongly stand by our customer position of “Rely On Us” and during these difficult times it is more important than ever. To support you, Henry Schein, along with several of our key partners, have developed the Recover Thrive Grow program. It will include suggestions and ideas around – looking after and leading your team, patient engagement and communication, valuable marketing ideas, helping ensure your practice is ready and equipment is recommissioned for your reopening, financing options and government support, managing Infection Control and PPE and what the new normal might look like. We have tried to address many of the concerns that have been raised around infection control and aerosol generating procedures, appropriate PPE usage and how you can incorporate safer measures into your practice and your workflows. Of course, our service team is on hand to help you with any equipment difficulties you have. Just call 1300 360 328 for their support. There are many other ideas to help you prepare for what will become the ‘new normal’ world of dentistry. So please look inside, and if you have suggestions for anything else that will be of benefit to the dental community, please don’t hesitate to get in touch with me. Stay Safe and Take Care

Michael Fahey

Commercial Director e: michael.fahey@henryschein.com.au

Contents

Looking after your team Looking after your patients Marketing Infection Control 4 6 8 10 Equipment The new normal Leadership & management Looking after your business 26 28 32 34 Saving your business money HR Solutions What happens next? Information and links 36 42 44 44

The secret of change is to focus all of your energy, not on fighting the old, but on building the new. “

“