To our valued customers,
We’re excited to provide some more information about the next step in Henry Schein Ireland’s digital transformation: our new website. To ensure a smooth transition of your account to our new website, please review this FAQ.
We hope that these answers provide a greater understanding of what you can expect from our new website and the world-class eCommerce experience we are working to provide Please stay tuned for more information as we come closer to launch.
Q: Will the Henry Schein website URL remain the same?
A: Yes, though it is important to understand that to ensure an optimal experience for you and your team on 30 September, you will be unable to place orders on our website for no more than two days over the weekend prior to launch while we transfer your account information to the new website If you’d like to place an order during this time, please contact your sales representative or call 01 456 5288 and dial 1 for Telesales. We apologise for any inconvenience this may cause and appreciate your patience and understanding
Once your account transition is complete, you will automatically be directed to our new website upon login Your username and password will remain the same, though we recommend you always use a strong password to ensure the security of your account.
Q: Will all of my account information be transferred to the new site?
A: Yes, your account information will transition automatically We encourage you to review your account regularly and update your information as needed. This includes settings, preferences, approval workflows, and budgets
Q: What about my shopping lists and shopping basket?
A: Henry Schein customers in Ireland will retain any rewards and rewards points earned with us. To ensure your account information is transferred to the new website as quickly as possible, we highly recommend completing any purchases of items in your shopping basket and submitting all orders pending approval before Monday 7th October. Shopping lists and recurring orders will be migrated to the new website
Q: My account has a number of Authorised Users. Will they need to reset their permissions?
A: No, permissions and preferences will be migrated over for all authorised users, and authorised users will not need to verify any account details to use the account.
Q: What about my order and item history? Will they still be available?
A: Yes, you will still have access to two years of order history and two years of item history