Wednesday, Feb. 25, 2015
Business/Industry/Transportation Progress Edition V — Section 3
Please Drink Responsibly 2680 Commercial Ave, Mingo Jct., OH
Whitesideʼs goal for more than 30 years .... long-term satisfaction
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Located at 50714 National Road near the Ohio Valley Mall and Interstate 70, Whiteside offers a large selection of vehicles, including all General Motors makes — Chevrolet, GMC, Buick and Cadillac — among its new products and a wide variety of makes and models among its pre-owned vehicles. Potential customers may browse the dealership’s website at Whitesides.com, which is updated regularly.
ST. CLAIRSVILLE — For more than 30 years, Whiteside, the regional Chevrolet, GMC, Buick and Cadillac dealer, has been providing area residents and businesses with the vehicles that meet their needs, and the dealership’s owners and staff know such longevity depends on striving for more than just a quick sale. “We want our customers to know that we do whatever it takes to meet their needs and build a relationship that lasts far longer than just selling a car,” said Brian Smith, general sales manager, who added Whiteside wants those customers to feel comfortable returning not only for future vehicle purchases but also any service needs their automobile may require. Smith said the family-owned and operated dealership has continued to invest in a multitude of opportunities designed to enhance customers’ experience, the most recent included a customer care center. With a staff of nine, the customer care center’s job is to make telephone inquiries after a visit or sale to ensure customers have had a positive experience or handle any issues that may arise in their dealings with Whiteside staff. “It takes
customer care to an entirely new level,” he said “Although we recognize that no one is perfect, we want those who have visited us in the past to know we’re making significant changes to improve our overall service and sales experience for our customers,” Smith added. He went on to say “having operated for over three decades, Whiteside has served generations of area families, and its staff wants to ensure they continue to have the highest confidence in the dealership’s ability to provide quality vehicles and service.” Smith said among other commitments the company has made is working to become the valley’s Internet leader among auto dealers. In December, an in-house photographer was added whose primary responsibility is to prepare, photograph and post upward of 40 pictures per vehicle within 72 hours of acquiring a new or used auto. Smith said many customers won’t buy or even stop by a dealership without first seeing a variety of photos on the website. He said the website, a modern-day online showroom, is a great way for anyone to browse the large assortment of cars, trucks, vans and other vehicles available at Whiteside and learn about the services it offers as well as receive tips in such areas as shopping for a pre-owned vehicle or general vehicle maintenance. Area residents can visit Whitesides.com to check out the website.
Smith said the dealership offers all General Motors makes — Chevrolet, GMC, Buick and Cadillac — among its new products and a wide variety of makes and models among its pre-owned vehicles. As an exclusive Chevy and GMC Business Elite Dealer for the Ohio Valley, Whiteside has provided vehicles for a wide range of businesses, including much of the local natural gas and oil industry, state and federal agencies and rental car businesses, among others. The variety of vehicles supplied by Whiteside includes dump trucks, box trucks, all types of emergency vehicles and mobility upfits, as well as company cars, trucks, sport utility vehicles and vans. ”We have an outstanding commercial and fleet department servicing commercial customers in 48 states,” said Smith. Smith added Whiteside is the only Ohio Valley dealer that stocks new Ridge Runner Edition lifted truck packages, ready to roll off the lot. The vehicles’ key features include the standard GM warranty intact, lift kit, painted wheel flares, off-road tires, upgraded wheels, dual exhaust, custom leather seating, chrome accessories, bed liner and covers and much more and are completely customizable. Smith said Whiteside’s full-service service department and auto body shop are manned by Automotive Service Excellence-certified See WHITESIDE Page 7C ➪