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Considerations and Groundwork Prior To Engaging an LPO Posted By: Snehi Pathak
Formation of strategic partnerships between law firms and LPO organizations is a growing trend. Legal process outsourcing companies offer extremely economical support services and help legal counsels and law firms, speed up their legal processes. They are constantly pushing the boundaries and extending their legal support work capabilities. Inherently, there is no exhaustive list of legal support services for law firms. It is upon law firms to define the practice areas for which they need Legal support services.
However, before outsourcing legal processes, corporate legal departments and counsels need to do detailed discussions and assessment. 
Speaking to peers and asking other law firms for references can help you begin your search. LPO’s can also be contacted online via query forms. Once you receive service details and quotations it is possible to shortlist, select service providers for further investigation.
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Request samples from your shortlisted Legal process outsourcing providers; assess these work samples and supporting documentation. Review summarized contractual agreements along with project manuals, legal research work, case law summaries etc.
Make sure that the legal process service provider complies with the legal and ethical obligations. This includes understanding of SRA requirements and a promise of confidentiality, client consent, competence, legal supervision and governance structure.
Be prepared for what if scenarios. The competence of your LPO provider will directly affect your collaboration with your clients. Hence, align with the LPO service provider and develop innovative and competent business models.
It is the age of strategic partnerships and alignments. However proceed cautiously, commence your association with project based initiatives and gradually move on to build long termed business collaborations with LPO organizations.
Once you finalize a legal support services provider, it is a good idea to send a representative to the operational center of the service provider for audit and to authenticate whether the claims of infrastructural facilities and other resources are true, even if it means visiting an offshore facility. It is very important that there is no communication gap between you and your service provider. Make sure that the team leader or the LPO representative you are communicating to, is capable and competent to understand your requirements and communicate them precisely to the team members. Considering all these points before engaging an LPO company, will ensure smooth and streamlined work flow and hence successful outcomes. About Author: Snehi Pathak works as a project manager with Hi-Tech LPO. She is involved in the broader areas of project management including streamlining internal procedures and quality control methodologies. Associated with LPO industry for the last 6 years, she has an extensive experience of handling projects for litigation support and legal research.
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