Consolidated Mart Shipping

CONSOLIDATED MART SHIPPING & FURNITURE SERVICES BY J&L

We realize that you may have traveled hundreds, even thousands of miles to make your furniture purchases with us. We want to make sure that your furniture arrives safely to your final destination so we have set up a consolidated shipping office inside the Mart to help answer any questions you may have about shipping before you leave the building.

The Mart’s consolidated shipping service is managed by J&L Furniture Services and is located on Level 3 at the North entrance. They will work directly with the showrooms inside the Mart and the delivery companies to ensure that your merchandise is transported safely and professionally to your home after you leave. Shipping charges are separate from your furniture purchases and there is an additional one-time $25 consolidated shipping service fee per customer in order to cover the cost of managing your consolidated shipment all the way from your showroom purchases through the delivery to your home. If you are only ordering from one showroom or receiving separate shipments from each showroom, there will be no $25 consolidation fee added to your order. The showrooms will provide you with an estimate of your shipping charges before you leave the building and the delivery company will confirm the exact shipping charges after they pick up your furniture from each showroom and weigh your complete order together. Shipping charges are calculated by the total weight of your

Juan & Luis Rodriguez, Owners complete order and the zip code where you order is being shipped.

If you wish to consolidate your purchases into one delivery, you will just need to place all of your orders in the same name and fill out the “Request for Consolidation of Merchandise” form located at every Guest Services desk, inside each showroom or outside the J&L Furniture Services’ office, located on Level 3 at the North entrance.

J&L Furniture Services works with professional delivery companies to arrange shipment of your furniture to your home. We encourage you to stop by their office and speak with Luis Rodriguez during normal Mart hours. If Luis is assisting other customers and not available in his office, please call or text him on his cell phone at 828-390-8407 or email him at jandlfurnitureservices@gmail.com and he will respond as soon as possible. J&L Furniture Services also offers North Carolina deliveries with express service options, warehouse storage, restoration, repairs, refinishing, painting, upholstery and re-upholstery services. They also specialize in commercial services in addition to their residential services.

Please turn in your consolidated shipping form to J&L Furniture Services’ office as soon as you are finished shopping, even if you do not want your furniture shipped right away. Merchandise that is purchased and is “ready-to-go” off the showroom floor may be shipped separately from special order merchandise that may take a few weeks to arrive. This is called a split shipment. If you are interested in this option, please let Luis know which furniture you would like to ship first and which furniture you would like delivered at a later date and he will arrange this directly with the delivery company. You may also wait until all of your custom order pieces arrive and receive one single delivery with everything together. Most delivery companies will store your furniture 30 days after they receive it from each showroom. After that, storage fees may be incurred.

If you have chosen to consolidate your shipment, you may contact J&L Furniture Services directly for information regarding your order, including the name of your assigned delivery company and whether or not all stores have released your purchases to the delivery company so they

are able to schedule a delivery date with you. If you chose to ship your furniture directly through each showroom individually, then please contact your sales associates inside each showroom for these details.

Estimated delivery times below start AFTER all account balances have been paid in full to all showrooms and AFTER all furniture has been released by every showroom and picked up by the delivery company. Southeast: 2-3 weeks East Coast: 2-4 weeks

Midwest: 4-6 weeks West Coast: 6-8 weeks

Your delivery company will notify you 48 hours before your home delivery is scheduled. Please make sure that they have your correct delivery address and phone number, and confirm that the shipment includes all of the furniture you purchased from each showroom. It is important to also inform J&L about any building or gated community access restrictions in advance. Be sure to clear enough space in every room where your furniture is scheduled to be set up. You may be asked to provide an extra person at your home to assist with unloading your furniture if any single item weighs more than 350 pounds or if any large, heavy furniture must be carried up stairs or through narrow turns.

Upon arrival of your furniture, please have payment ready for all shipping charges. When the delivery company calls you to schedule your delivery date, they will provide you with your total shipping cost at that time. Approved forms of payment include certified check or money order. Payment is required prior to unloading any of your merchandise. Please carefully inspect each piece of furniture as it is unwrapped and brought into your home. If there are any damages, you must refuse the damaged item and contact J&L Furniture Services immediately. Make notes on your bill of lading regarding any damaged or missing items so that Luis may address the situation promptly with the showrooms and the delivery company.

We look forward to your future visit to the Mart. Should you have any additional questions regarding your consolidated shipping needs, please contact J&L Furniture Services prior to, during or after your visit. For all international shipping inquiries, please contact Tracey Trimble at ttrimble@hickoryfurniture.com or 828-322-4825, Ext 8307. HFM

SPECIAL PROGRAMS & SERVICES

Disaster Relief Program

Discounts are offered to victims of natural disasters in an effort to help rebuild their lives and homes. Just present any related paperwork to verify the need for disaster relief in your area.

Military Appreciation Program

Discounts are offered to active, inactive and retired military personnel. Just present your military ID inside each participating showroom. Thank you for your dedicated service.

Partners in Design Program

Special discounts and incentives are offered to professional interior designers for client projects. For a complete list of program requirements and benefits, visit HickoryFurniture.com/ partners-in-design/ or contact Tracey Trimble at ttrimble@hickoryfurniture.com or 828-322-4825, Ext. 8307.

Professional Interior Design Services

Most showrooms offer complimentary design services within their own galleries. If you prefer to have one contact to help you with every showroom inside the Mart, Designing Women offers interior design services hourly, daily or even remotely if you are unable to make a trip to Hickory. Visit DesigningWomenofNC.com or call 828-234-9789 in advance to set up your appointment with them directly.

Personal Shopper Services

If you are looking to furnish three or more rooms during the same visit, you have your list of items but need help navigating through the Mart, you may benefit from a personal shopper. Appointments must be scheduled prior to arrival. To find out more information, contact Tracey Trimble at ttrimble@hickoryfurniture.com or 828-322-4825, Ext. 8307.

Gift Certificates

Hickory Furniture Mart gift certificates make the perfect gift for weddings, showers, anniversaries, new homes, relocations, retirements, birthdays, or any special occasion. Contact Deidra Price at dprice@hickoryfurniture.com or 828-322-4825, ext. 8302 for more information. HFM