Hilton Head Property Management Guide 2013

Property MONTHLY’s 2013 official

Management the right company can turn your dream home into your nest egg

Guide

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Story By Johnny Maplewood Photos by arno dimmling

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here are tremendous rewards for owning rental property on Hilton Head Island. It starts with being able to enjoy your own piece of paradise; a place to relax, rejuvenate and reconnect with family and friends. As an island property owner you can take advantage of beach parks built just for you and enjoy discounts on golf, retail and restaurants. Your property can be a place to create long lasting memories for years to come, and may become your future retirement home.

The financial reward for rental property owners begins with asset appreciation. For prospective rental property buyers, real estate transactions have been steadily increasing the past few years, but median pricing has remained relatively flat. Couple the current pricing with low interest rates for financing and an incredible amount of renovation and redevelopment momentum on the island and you have a high probability to build equity in your property in a relatively short period of time. The income generated from rental activity will help offset taxes, insurance and maintenance expenses. Consult your lawyer and tax accountant to understand tax benefits of owning rental property and how to best structure the property’s ownership.

If you are considering purchasing or already own a rental property, you have two options; renting it shortterm as a vacation rental or long-term with a residential tenant. There are certain advantages and benefits to both.

Long-term rental works very well for the owner or investor that does not care to use the property regularly, the benefits of a fixed; regular rent check is very appealing and your property may not receive as much normal wear and tear as would a short-term property. Long-term rental managers can make ownership extremely easy and their fees are usually well worth avoiding the time, energy and problem-solving skills necessary to manage your long-term rental.

2013 hilton head monthly property management guide

Hilton Head island hosts more than 2.4 million visitors annually and over 40 percent of those guests stay in Home and villa rental properties

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2013 HILTON HEAD MONTHLY PROPERTY MANAGEMENT GUIDE

If you need more flexibility in the use of your property, then the short-term vacation rental option is for you. Hilton Head Island hosts more than 2.4 million visitors annually and over 40 percent of those guests stay in home and villa rental properties. Renting your property short-term also has the potential upside of higher annual revenue vs. a long-term rental.

In today’s technology and Internet-driven world, more and more owners of vacation rental properties are attempting to book and manage their properties on their own. But what often happens is these owners can soon get overwhelmed with responding to reservation requests, maintenance and housekeeping issues and even late night phone calls if for example, a rental guest has locked themselves out of their property. What started as a “hobby” can quickly turn into an overwhelming full-time job. The good news is there are a dozens of very well run vacation rental management companies on Hilton Head Island.

Hiring an effective vacation manager can greatly ease the burden of property management and fees for their services can often pay for themselves

HIRING AN EFFECTIVE VACATION MANAGER CAN GREATLY EASE THE BURDEN OF PROPERTY MANAGEMENT

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through increased revenues, peace of mind, and may even have tax benefits for you annually. So how do you choose the right company and what are the top functions you can expect from your vacation rental manager?

Good vacation rental management companies are first and foremost all about marketing. Look for a company that not only has a good website to book your property but also has a mobile website, a mobile app and a social and local Internet marketing strategy. Your property should be marketed globally utilizing the hundreds of vacation rental distribution channels readily available. Your vacation rental management company should provide 24/7/365 phone vacation specialist availability to take advantage of every opportunity to book your home.

Next, your vacation rental manager should take care of your property like it’s their own. Look for a company that has their own housekeeping and maintenance crews on staff. When these functions are outsourced to contractors, the owner usually ends up paying more and the quality of services is much harder to control than when these functions are staffed by the company themselves. Your manager should inspect your unit weekly if it’s not booked and be able to tell you what improvements you should do in an annual assessment of needed upgrades and improvements to maximize revenue and your enjoyment of your Hilton Head Island rental property. M

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OUR MARKETING PROGRAM REACH + FREQUENCY = BOOKINGS • Top positioning on Yahoo, MSN, Google, Bing and 15 other major search engines • Banner ads on over 100 major travel sites worldwide & locally • Monthly email blast to over 100,000 previous and potential guest • State of the art website featuring Google maps, virtual tours, high resolution property pictures & daily updates • Facebook, Twitter and weekly blogs • Weekly guest departure surveys forwarded to every owner • Full-time onsite sales & marketing director • 24/7 Online Booking FAMILY OWNED AND OPERATED SINCE 1993, Sunset Rentals still believes that people – our owners and their guests – are our most valuable assets. Your needs ALWAYS come first. Whether you’re a new property owner, an established investor, or simply investigating the possibility of purchasing a home or villa for rental use, we welcome the opportunity to help manage and ensure the success of your investment. We are confident that we are the most owner friendly management company around.

YOUR MANAGEMENT PARTNER OUR ADVANTAGES = YOUR ADVANTAGES • No marketing fees to owners • Mandatory guest credit card security deposit protects your investment • Key-less entry systems on all properties • Owner-friendly web site (view bookings, book your weeks, print financial statements.)

• Many homes and villas average 25-30 booking weeks a year. (Several with rates over $15,000 a week in season!)

• Industry lowest owners guest booking fees • After hours license property manager on call • Virtual Floor Plans

2013 HILTON HEAD MONTHLY PROPERTY MANAGEMENT GUIDE

SUNSET RENTALS

OUR MAINTENANCE PROGRAM ATTENTION TO EVERY DETAIL • Mandatory weekly, written inspections regardless of occupancy • Trained, experienced licensed property managers and inspectors • Constant communication and follow up with owner regarding maintenance issues • Maintenance technician on staff to trouble shoot and handle all minor issues • Filters, light bulbs and minor repairs complimentary • Yearly written property appraisals by property manager

WE WERE THE FIRST TO INTRODUCE THE GROUND BREAKING VIRTUAL FLOOR PLAN TECHNOLOGY TO HILTON HEAD ISLAND AND FEATURE IT ON EVERY PROPERTY. THIS SYSTEM ALLOWS POTENTIAL RENTERS THE ABILITY TO SEE EVERY DETAIL OF YOUR RENTAL PROPERTY.

CONTACT US

843-785-6767 • 800-276-8991 • 21D New Orleans Rd, Hilton Head Island, SC 29928 • sunsetrentals.com • info@sunsetrentals.com

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2013 HILTON HEAD MONTHLY PROPERTY MANAGEMENT GUIDE

GOODE VACATION RENTALS & SALES Owners, Gigi and Brian Goode, offer a combined 40 years of unrivaled success and performance to the client property owners and guests of Goode Vacation Rentals.

PMG: PEACE OF MIND GUARANTEED • Guaranteed Increase in Net Income for incoming properties • Free management of renovation and refurbishing services by experts in the business.

MARKET LEADERSHIP RENTAL INCOME • Fastest, easiest to navigate website on Hilton Head Island: GoodeVacationRentals.com. The least amount of “clicks” required to make a booking results in the greatest number of reservations.

• Most number one positions on Google and other Internet search engines.

• Email Blasts to 10’s of thousands of former visitors to Hilton Head go out on a regular basis. This, coupled with our dynamic, multipronged advertising program, yields maximum income generation. Low commission rates deliver the highest bottom-line.

PROPERTY MANAGEMENT • Inspections are a priority before guest arrival and after departure • Hands-on management + vendor scrutiny = lower maintenance cost • Keyless Entry is offered for virtually all properties • Best office location with greatest visibility on Hilton Head Island - for easy access and great walk-in traffic.

TESTIMONIALS FROM OUR OWNERS...

“After using another rental management company, we transferred management responsibilities to Goode Vacation Rentals over three years ago and never looked back. Rentals tripled, the house is much better taken care of, and they are always there for us when we need anything. The personalized service just cannot be beat. Brian and his staff are like having family down on the island to look after our house.”

— Tony and Liz Bradshaw, Second Row Ocean, 5 Bedroom/6 Bath, Singleton Beach “Brian, his family & crew are the most efficient we have ever dealt with in our 20 years of owning rental properties on Hilton Head Island. Our properties look great and we can depend on them to keep them that way.”

— Jim & Opal Propes, 3 Oceanfront Shorewood Villas, 2 & 3 bedrooms “The Goode’s provide the personal knowledge and attention to my property that I was looking for. They are honest, hard-working and they deliver the results! Their commitment to positive guest services is unmatched. My return guest numbers are beyond my expectations.

— Jim Hackett, Oceanfront, 8 bedroom 6 bath, Forest Beach “We looked for a property management company with personal service and accessible managers, who would be familiar with us and our home. We have found that in Goode Vacation Rentals. In addition, Brian’s help on a property related issue saved us a lot of money this year.”

— Cary & Kathy Klein, Oceanfront, 5 bedroom, 5 bath, Sea Pines

FROM OUR GUESTS...

The following review is from Flipkey, a subsidiary of TripAdvisor, which is owned by Expedia, Inc. and generates over 32 million monthly visitors on their websites.

“Accomodations could not have been better. Exceeded expectations and would highly recommend Goode Vacation Rentals. Courteous and professional Staff as well as an honest description of properties available.”

— Travelers from Haines City, FL

& Sales 800.673.9385 • 42 New Orleans Rd, Ste 103, Hilton Head Island, SC www.GoodeVacationRentals.com

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Island Getaway has established itself as the premier home and villa rental company on Hilton Head Island since its inception over 20 years ago.

Island Getaway Rentals is the largest provider of high-end homes and villas on Hilton Head Island which gives their property owners and guests a distinct advantage. When traveling to Hilton Head, Island Getaway is the first place a perspective renter looks due to their unrivaled selection of properties and superior customer service. As an owner, you have access to the largest database of returning guests resulting in the highest occupancy levels on the Island.

Island Getaway is a past recipient of the prestigious “Chamber of Commerce Business of the Year.” It is with great pride that the company lives up to this honor.

Island Getaway does not take the responsibility of property management lightly. Their attitude, attention to detail, and overall results separate them from the others. They understand that your vacation home is a valued asset, and will work with you to design a flexible management agreement that addresses any concerns you may have about renting your property. With Island Getaway, you can talk directly with the owner of the company, with the assurance that decisions will be made and any problems will be solved immediately. There are no voice or number prompts; every phone call is answered by a friendly member of the staff that is familiar with your property and ready to assist you. If you are hundreds of miles from your home, it is comforting to know that a situation will be handled without having to make numerous follow-up phone calls.

Island Getaway’s personal approach to property management and high level of communication provide great “peace of mind” to absentee owners.

19 South Beach Lagoon SERVICES • Inclusion in Island Getaway’s annual edition of Hilton Head Island’s Rental Homes and Villas, a 100 page printed catalog that is distributed to their extensive and highly qualified database.

• Island Getaway offers an extensive media marketing plan that relies on regional, national and international publications, as well as an unprecedented Internet marketing strategy. At Island Getaway’s award winning website (islandgetaway.com) guests can book online and review each property with multiple photos and detailed descriptions. Islandgetaway.com has attained top ranking on all major search engines including Google, Yahoo and MSN/Bing.

2013 HILTON HEAD MONTHLY PROPERTY MANAGEMENT GUIDE

ISLAND GETAWAY RENTALS

• The combination of the highest occupancy and lowest commissions on the Island gives Island Getaway’s property owners the highest year-end net income. This becomes evident when an owner is not required to provide complimentary nights to the rental agency, pay a marketing fee, provide tennis privileges, or support the rental agency’s housekeeping department.

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• Island Getaway works closely with the Island’s top real estate professionals providing them with invaluable information regarding the rental market on Hilton Head Island. Island Getaway provides realistic rental projections based on actual figures that will assist in purchasing the right property. From market trends to providing feedback from our extensive database, Island Getaway will provide the best overall return on investment.

• Island Getaway’s flexible management agreements are tailored to the specific needs and interests of their property owners. Negotiable commission rates and no restrictions on the amount of owner use of their property creates a successful working relationship and peace of mind for owners.

• Detailed monthly online statements, newsletters and Owner Link keep property owners up to date on their property and income. Property owners are always kept abreast of issues on Hilton Head that are relative to their investments.

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• Island Getaway staff members are available 24 hours a day, 7 days a week.

• islandgetaway.com is the Island’s most prominent website. It can be found on the first page of all the major search engines when searching for vacation rentals on Hilton Head Island.

CONTACT US FOR A FREE RENTAL ANALYSIS

843-842-4664 • 800-476-4885 • 28 New Orleans Rd., Hilton Head Island, SC 29928 • islandgetaway.com

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2013 hilton head monthly property management guide

Hilton Head Rentals & Golf RENTAL INCOME We have consistently met or surpassed owner’s expectations year after year in every type of economy.

Owners have joined our rental program seeking and finding a better return on their investment.

Additionally, we offer a no fee program so no advertising fees, tennis fees, or maintenance fees. Furthermore, many additional services are provided at no charge.

MARKETING AND ADVERTISING Your vacation property will receive unparalleled exposure via our massive advertising budget.

Vacationers consistently will see our website promoting your property on the first page of their internet search and, most frequently, within the first 3 positions. Additionally, our website is promoted on many vacation directories, most often on the home page, reinforcing our top standing. Our past guests receive our Palm Tree Post Newsletter bringing them up to date on our vacation happenings.

WEBSITE Typically each year our website receives over 1 million visitors. Designed by a leading travel industry consultant firm, we offer one of the most advanced, attractive, and easy to navigate sites. We receive great reviews and accolades from our owners and vacationers for its attributes, content, and easy online booking process which generates reservations 24/7. Each property is supported by numerous photos and a detailed description including décor, architecture, views, ambiance, and amenities. Guests can also view floor plans of your home along with embedded photos.

Owners can log in to view owner statements, upcoming reservations, and make owner reservations.

ROI In addition to providing more reservations and thus greater rental income, you can anticipate a higher ROI. That is because we offer a very competitive commission. We also keep expenses low utilizing our maintenance staff.

There are no mark up charges associated with outside vendor invoices.

All of this, and more, contributes to providing you with a more attractive financial bottom line.

RENTAL INCOME PROJECTION Following a preview of your property, we will develop a customized and detailed rental income projection. To find out how much rental income your property can generate, call us, Tom or Kate 800-445-8664.

AN OPEN LETTER & INVITATION – Today more than ever you want your vacation property managed by professionals that have earned their reputation for performance, trust and dependability. We provide the peace of mind that comes with our staff’s 100 plus years of combined experience of professionally managing vacation properties.

Property owners today are faced with increases in taxes, insurance, utility bills and, in some cases, a decline in property values. We understand how important it is to manage and control costs. We manage your property as though it were our own. Just as important, we take pride in your property and work diligently to ensure that guests become repeat guests, thus helping to maximize your property’s income year after year.

To protect your investment, we offer the best inspection system on the Island, with our dedicated staff of Inspectors helping to ensure that your property is properly cared for and to maintain your property’s value. Advertising and marketing have always been one of our key strengths. We have invested heavily in the internet and that is why you will constantly see Hilton Head Rentals & Golf appear at the top of key search terms. Additionally, your property will be seen via numerous directories that will substantially increase your property’s visibility in the market place.

It has never been more important to entrust your property to the right company. We would like the opportunity to earn your trust.

Sincerely, Tom Ridgway 800-445-8664

Tom Ridgway Owner

tom@hiltonheadvacation.com

Kate Hinton New Owner Relations Mgr.

kate@hiltonheadvacation.com

Contact us

800-445-8664 • 843-785-8687 • 578 William Hilton Pkwy., Hilton Head Island, SC 29928 • www.HiltonHeadVacation.com

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Beach Properties of Hilton Head, owned and operated by Ray and Linda Moloney, has been one of the premier rental companies on Hilton Head since 1995. Originally from Ohio, we established our company on “Service Excellence” both for the Guest and the Property Owner. As our name indicates, we specialize in over 300 Luxury Oceanfront and Ocean Oriented Homes and Villas in Palmetto Dunes, Sea Pines, Forest Beach and the Sea Crest Resort.

Our dedication to Service has resulted in being honored with the prestigious Hilton Head Island-Bluffton Chamber of Commerce Small Business of the Year Award as well as being Voted #1 by the Island Packet Readers Choice Award for four consecutive years.

Beach Properties understands what owners and guests expect from their Vacation Rental Company. We establish a partnership with our owners and work closely with them to meet their ROI. REPUTATION is everything. With over 18 years in the Vacation Rental Industry, Beach Properties has a proven track record and the solid long term financial resources to market your property effectively.

WHAT OUR OWNERS & GUESTS THINK ABOUT US “We are so satisfied that we changed our property management to beach Properties last year. It is the best decision we’ve made in quite some time.”

— Hampton Place Owner “My wife and I have been coming to Hilton Head Island for the past twenty years. We have used every agency on the Island , and I can truthfully say None, and I mean None can compare to your company.”

— Beach Properties Guest

PERSONAL ATTENTION - We treat your property like it is our own • Beach Properties provides owners with their own Licensed Property Manager and Property Inspector • #1 Property Management Team with 8 full time Licensed Property Managers • Experienced and highly skilled Vacation Planners • Beach Properties’ in house Inspectors make sure your property is checked and secured before and after each guest stay • Luxury Amenities Package OWNER INCOME - Maximizing Your ROI • Highest net income to owners – flexibility to analyze owner income weekly and make adjustments to maximize ROI • No annual marketing fees or travel agent free nights • Monthly statements distributed on the 8th of each month • Direct Deposit available to get funds to you sooner • Dedicated Owner’s area on our website to book your online reservations and view your monthly statement and the Beach Properties newsletter MARKETING - To Achieve Your Goals • State of the art Cloud Based Reservation System and Website • Experienced in house Marketing Team • Extensive Internet Marketing Program • Professional website attracts over 700,000 visitors per year • 24/7 online reservation booking system and Mobile Website • Property specific interior and exterior professional photos, descriptions, and floor plans for each property at no charge to owner • Selected for inclusion in Frommers’ South Carolina Travel Guide and we hold the Coveted AAA accreditation • Monthly e-mail campaigns to over 40,000 previous and potential guests • Active Social Media Marketing on Facebook, Twitter, Flickr, YouTube, & Google+ • Exclusive Preferred Guest Program provides discounts to Owners and Guests at over 100 Local Businesses SUCCESS • Record sales for 2013 • 10% Owner Revenue Growth over 2012’s record sales • 99.6% Owner Retention • Customer Satisfaction has resulted in one of the highest percentage of repeat guests

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BEACH PROPERTIES OF HILTON HEAD

800-671-5155 • 843-671-5155 • PO Box 7408, Hilton Head Island, SC 29938 • beach-property.com • rentals@beach-property.com

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THE VACATION COMPANY

THE SEA PINES RESORT

Celebrating 25 years of providing the best in property management leadership and customer service, we look forward to a very successful partnership as manager of your Hilton Head Island rental property.

COMPANY PROFILE

LEADERS IN SERVICE: We are guest satisfaction superstars! A national survey of over 50,000 guests rated us 8th out of 250 vacation rental companies.

We encourage owners to participate in marketing efforts across the board to increase exposure and revenues wherever they feel comfortable, by offering professional management assistance with owner-guest sites such as Vacation Rentals By Owner (VRBO).

Our Internet URL is http://www.vacationcompany.com. We have secured top placement in organic online searches, and have enhanced our brand exponentially by expanding our online presence through website optimization, social media, press releases, and email newsletters. In short, we’re everywhere in travel cyber space that matters!

Free wireless Internet access is provided in all of our properties.

We have in-house professional tech support so guests are not dependent solely on cable and phone company responses.

Every one of our staff is a South Carolina licensed realtor or property manager, and each possesses a personal, in-depth knowledge of our homes. We also have a full-time interior decorator to help owners with upgrades and other interior enhancements.

WE ARE DEFINITELY A NOTCH ABOVE. WELCOME TO THE VACATION COMPANY!

The Sea Pines Resort is a nationally recognized, full-service, world-class resort with a dedicated property management program. We are committed to providing our owners with superior care for their investment, strong rental income, competitive management fees, and specific privileges to our resortowned amenities, which cannot be matched by other rental agencies. We experienced a banner year in 2012, and 2013 has proven to be another record-breaking year!

STRENGTH IN ADVERTISING:

Our full-time marketing efforts are a large reason for our success. We have a dedicated marketing team who allocates our $1.5M annual budget toward: • Search engine optimization (SEO) • Ads on Google, Bing, Yahoo and local portal websites • Social Media • Direct mail and print media • Use of a professional public relations team who provides regional and national recognition • Website development and improvements with a custom online booking engine.

Seapines.com is one of the most visited websites on Hilton Head Island, with more than 1.5 million visitors per year!

EXCELLENT BENEFITS TO RENTAL PROPERTY OWNERS AND RESORT GUESTS: There are no annual dues to owners for guest use of the resort-owned facilities, providing owners with great savings!

• Complimentary access to the Harbour Town Pool • Complimentary access to The Sea Pines Resort Fitness Center • Two hours of complimentary court time per day at The Sea Pines Racquet Club • Preferred tee times and reduced rates at resort-owned golf courses • Complimentary wireless internet in each property (no fee to owners) • Complimentary gate passes for guests (no fee to owners) • Guest Amenity Card provided at check-in, providing discounts at our resort’s retail, recreation and dining establishments (purchases can be charged to room) • Experienced, professional owner service agents who are the owners’ main point of contact • High-quality housekeeping and inspections and on-site maintenance staff • Convenience of The Sea Pines Resort Welcome Center’s front desk staff, bellman, and concierge services seven days a week If you are a Sea Pines property owner interested in our short-term rental program, please contact our Procurement Manager, Laura Wuller at lwuller@seapines.com or 843-842-1809.

www.vacationcompany.com 800.545.3303

42 New Orleans Road, Hilton head Island, South Carolina 29928

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32 Greenwood Dr., Hilton Head Island, SC 29928 1-800-SEAPINES (732-7463) • seapines.com

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2013 HILTON HEAD MONTHLY PROPERTY MANAGEMENT GUIDE

DESTINATION VACATION Hilton Head Island

VISIT OUR NEWLY DESIGNED WEBSITE TODAY! WWW.DESTINATIONVACATIONHHI.COM

Destination Vacation is locally owned and specializes in luxury oceanfront and ocean-oriented vacation rentals in Sea Pines, Forest Beach and Palmetto Dunes.

OWNER TESTIMONIALS “We chose Destination Vacation as our management company because of our past experience as renters for many years. During that time, Destination Vacation became our “go to” rental agency because their units never disappointed us.”

— J. Leeuw, Owner, 1894 Beachside Tennis “If there were a rating above excellent, Destination Vacation would have it - they are Superior. They know their business, they understand customer relationships, they have the contacts and the reach to get done what needs to get done.

Whether you are an owner or a customer, you will not find a better agency on or off the island.”

— K. Bader, Owner, 13 Man O’War, 19 Pelican and 33 Sandpiper “We selected Destination Vacation for our rental company when we first acquired our house in Sea Pines four years ago. I interviewed several companies before selecting Destination Vacation to represent us and manage our property. I have not second-guessed our decision for one minute.”

— S. Goldstein, Owner, 11 Royal Tern 877-874-7244 • 843-785-7774 • 7 Executive Park RD, Hilton Head Island, SC 29928 • destinationvacationhhi.com

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2013 HILTON HEAD MONTHLY PROPERTY MANAGEMENT GUIDE

WYNDHAM VACATION RENTALS HILTON HEAD ISLAND THE LOCAL COMPANY WITH A GLOBAL REACH Wyndham Vacation Rentals is the perfect partner to manage your vacation rental property. We strive to make your homeowner experience with Wyndham Vacation Rentals one of individual attention and professionalism, and to ensure that your property is realizing its full investment.

Our commitment to help our homeowners achieve the maximum revenue potential for their vacation rental property, combined with our dedication to delivering a first-rate guest experience, truly sets us apart.

WE WILL PARTNER WITH YOU TO PROVIDE: • Hands-on property care, managed by a dedicated property manager and supported by our full team of property professionals.

• Personalized relationships which establish trust, exceed your expectations and ensure you are always treated as our first priority.

• Consistent standards meaning that we hold all service vendors accountable, ensuring your home is as clean and wellmaintained as possible.

• Regular communication from our team, to keep you connected to your property and our performance.

• Powerful marketing and sales capabilities, through well-trained reservationists, revenue management analytics, and regional, national,and international media channels.

OUR UNIQUE HOMEOWNER BENEFITS: Wyndham Home ExchangeSM Program Turn select rental weeks into vacations for you around the world! Vacation rental owners who place their properties with us, automatically qualify for inclusion in this unique and exciting program. When our owners deposit up to five weeks from their vacation rental property into our exchange system, each deposited week is given a Point value, which can be used to exchange for stays at a selection of more than 4,000 fantastic resorts or rental properties.* OwnerNet.com® Our secure, comprehensive owner website makes it easy for Wyndham Vacation Rentals® homeowners to stay current with the industry news, including helpful links to owner benefits and programs, monthly financial statements, reservations, reporting and more. Owners have 24 Hour online access to their accounts OwnerPlus

IF YOU ARE LOOKING FOR PERSONAL SERVICE, POWERFUL MARKETING, AND EXCEPTIONAL PROPERTY MANAGEMENT, WE WELCOME THE OPPORTUNITY TO SPEAK WITH YOU.

Our group buying power can give you discounts on basic rental home essentials and amazing deals on top name equipment and furnishings for your vacation rental home. This program is another benefit from simply being a part of America’s leading professionally managed vacation rental company.

Contact Susan Rowland 843-247-2934 Susan.Rowland@wynvr.com WyndhamVacationRentals.com

CONTACT

843-247-2934 • 21 Executive Park Road • Hilton Head Island, SC 29928 WVRHIiltonHead.com

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Specializing in luxury vacation rentals, real estate sales, and premier property management.

WHY VACATIONERS LOVE TO STAY WITH HILTON HEAD RENT DIRECT… • Excellent customer service from our dedicated team of Islanders • FREE golf, miniature golf, and dolphin cruises everyday of your stay with our Southern Hospitality Pass, as well as, unlimited DVD rentals for your entertainment • Concierge services such as personal chef, grocery delivery, bike rentals and more, all facilitated through our company to make your vacation planning as seamless as possible • 24/7 online booking through our user-friendly website (www.HHRentDirect.com) • Hassel free keyless check-in and check-out enables guests to begin their vacation right away • Mobile App available on iTunes App Store and Google Play store Mobile app section to access information about your rental home and the Hilton Head Island area • Free Wi-Fi at all of our properties, as well as linens, towels, and amenities to make you feel right at home • Pet friendly properties available

WHY HILTON HEAD RENT DIRECT IS THE BEST CHOICE FOR MANAGEMENT OF YOUR INVESTMENT PROPERTY… Our team is dedicated to providing you with valuable exposure of your property and an increased return on your investment. Through our customized property management plan we guarantee repeat guests and an increase on your bottom line.

2013 HILTON HEAD MONTHLY PROPERTY MANAGEMENT GUIDE

HILTON HEAD RENT DIRECT

• Competitive management fees (Reduced rates for owner referred bookings) • In-House cleaning company to maintain quality control and allow for quick response time to guests needs • No mark up fees on our services including free batteries and light bulbs.

• Top of the line trust based accounting software to keep track of income and expenses • 24/7 access to your owner login to view statements and block out time at your property • 24/7 emergency on-call agents • In-House property inspectors and maintenance staffed for each arrival and departure.

• Monthly statements, booking notifications, and constant communication with our homeowners

Limited Time Offer:

FREE CLEANING FOR A YEAR

when joining our management program in 2013! Exclusions may apply, contact us for details.

CONTACT US

(888) 444-5573 • (843) 715-2208 840 William Hilton Parkway, Suite A, Hilton Head, SC 29928 Info@HiltonHeadRentDirect.com www.HiltonHeadRentDirect.com

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2013 HILTON HEAD MONTHLY PROPERTY MANAGEMENT GUIDE

HILTON HEAD ACCOMMODATIONS

SOUTH BEACH INN & VACATION RENTALS

Trust Hilton Head Accommodations to manage your property REVENUE + SERVICE = OWNER SATISFACTION

FOCUS ON SOUTH BEACH

• Reservation Agents available 24/7/365 to book your property • Showcasing your property on over 300 global distribution channels • Top Performing: HiltonHeadUSA.com • HiltonHeadUSA Mobile App for owners and guests • Over 10,000 facebook fans • Executive Level Homeowner Services • Convenient Pope Avenue Offices • In-House Housekeeping and Maintenance • Pay less Mgmt Commission for owner generated bookings

On an island the size of Hilton Head, it is easy to spread your resources too thin. That’s why we, at South Beach Inn and Vacation Rentals, concentrate on marketing only the South Beach area. By partnering with The Salty Dog and the South Beach community, we are able to effectively reach guests on a national, regional and local level while offering the personal attention you expect.

In addition to our villa rentals, The South Beach Inn has a collection of suites available for nightly rentals. The suites are an affordable way to accomadate extra visitors and remain in the South Beach and Sea Pines area. Suites are equipped with kitchenettes and include the same service people have come to expect from The South beach Inn. It’s no wonder we are constantly growing and our guests return year after year.

• Secure Custom website with online booking.

• Detailed photo gallery and a searchable database that enables guests to find accommodations to fit their needs.

• Detailed property inspection before, DURING, and after every visit to address any issues that might arise.

• Full-time maintenance staff to protect your investment in the event of an emergency.

• High occupancy rates with lower commissions ensure owner profitability.

• Timely and concise monthly statements.

PARTNER WITH US BY 11/1 AND PAY 0% MANAGEMENT COMMISSION THROUGH APRIL, 2014!

Contact Robert Stenhammer, President at 843-247-2404 or rstenhammer@hiltonheadusa.com

CONTACT

(843) 247-2404 • 20 Executive Park Rd, Hilton Head Island SC, 29928 www.hiltonheadusa.com

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232 S Sea Pines Drive, Hilton Head Island, South Carolina 29928 1-800-367-3909

www.sbinn.com

8/21/13 10:49 PM

VACATION TIME HAS PROVIDED RENTAL MANAGEMENT, REAL ESTATE SALES AND PROPERTY MANAGEMENT, SPECIALIZING IN THE FOREST BEACH AREA FOR OVER 37 YEARS. Family owned and operated, Vacation Time has built a successful business by treating guests and property owners as members of an “extended family”. Long standing relationships with property owners, condominium regime clients and a high percentage of repeat guests are proof that our philosophy works. If you own a home or condominium in the Forest Beach area and want the rental income and attention your property deserves, call us today.

WHAT OUR OWNERS SAY ABOUT US

OUR SERVICES • Easy to navigate website, www.vthhi.com, offers online booking, visual tour and calendar for each property with a secure individual property owners account access.

• All of our properties are featured with on-line Travel Companies, including: Clearstay, Homeaway, Flipkey, Perfect Places, Vacation Rental Supermarket, Beachhouse, Beach Vacation Choices, My Vacation Rental Guide, Paradise Hunter, Rental Place, etc.

• Our In-house maintenance staff offers the most efficient and prompt service available. 7 days a week, 24 hours a day.

• We offer our full range of services i.e. easy check-in/check-out in our convenient South Forest Beach location, 24 hour on call maintenance, guest services,etc. to owner marketed properties such as VRBO at a reduced commission.

“I have had the pleasure to work with Vacation Time of Hilton Head since 2006. They are the ultimate professionals in every respect. They are there when they are needed and they “have my back” always!

They are family owned and operated and treat their clients like family as well…which is something not experienced enough these days!”

— Dale Carmody, Ocean Dunes Owner “We have used Vacation Time as our property manager for our Seaside Villas since 2005. We have grown from one rental villa to four, and Vacation Time has helped make that growth possible. They not only keep our guests happy; they are our eyes and ears since we live 1000 miles away. They are full service, providing check in/out; scheduling villa cleaning and providing necessary maintenance. They value our guests as we do going the extra mile to make sure our guests have a great island experience, and leave the island with a desire to return just as soon as possible. We could not manage this business without our partnership with Vacation Time!”

— Barb Swanson & John Genito, Owners of 4 Seaside Villas

2013 HILTON HEAD MONTHLY PROPERTY MANAGEMENT GUIDE

VACATION TIME OF HILTON HEAD ISLAND

“We have been successfully renting our villa at Seascape Villas since 2010 and couldn’t do it without the help of the staff at VTHHI. They are always there to answer questions, take deliveries, check on our property, etc. We live over 800 miles away and VTHHI gives us peace of mind. We added a new property at Seaside Villas this year and they helped us get it ready to rent and we have had a great 1st season full of rentals.”

— Doris Aresta, Seascape and Seaside Owner WHAT OUR GUESTS SAY ABOUT US “Our experiences are so wonderful that is why we booked again for next year. We couldn’t be more pleased with the unit and with Vacation Times quick and easy response to any of our needs.

Fortunately, we have not had to call for any type of help, because everything is so well taken care of. Once again, we love it!”

— Bonnie, Maryville, TN “The people at Vacation Time of Hilton Head were pleasant, helpful, hospitable and welcoming. We truly enjoyed our first trip to HHI. An excellent home-away-from-home for us.”

— Elaine, Farmington, CT “This was our fifth year renting through Vacation Time and they continue to run a great program. Any problem we had was dealt with quickly and cheerfully.”

— McCoy, Banner Elk, NC

Find us on Facebook (www.facebook.com/vacationrentalhhi) and Pinterest (www.pinterest.com/vthhi)

“We stay here every year and love it! All of the villas are great. Feels like home away from home. The staff at Vacation Time are wonderful and very helpful. Definitely recommend it!”

— Melissa, Athens, GA

CONTACT TERRY NOTARTOMASO

South Forest Beach Drive, Hilton Head Island, SC 29938 • 843-785-5151 • 1-800-845-9500 • vthhi.com • terry@vthhi.com

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8/21/13 10:50 PM

2013 HILTON HEAD MONTHLY PROPERTY MANAGEMENT GUIDE

SEASHORE VACATIONS, INC.

BEACHSIDE GETAWAY

LOCALLY OWNED & OPERATED FOR OVER 40 YEARS Owner/B.I.C., Buddy Konecny, and his staff have been providing guests and owners with unparalleled customer service year after year. Our “Hands On” approach ensures your property will receive the attention it deserves while maximizing rental income. Allow us to customize a program to suit your particular needs.

We offer Unique Property Management:

We specialize in Oceanfront & Ocean Oriented properties on Hilton Head Island’s famous South End: Forest Beach, Sea Pines & Shipyard.

• Exclusive number of properties • Hands On service • Competitive fees • Reasonable cleaning and maintenance fees • Optimal rental revenue • Owner access to account and calendar on website • Website and National Advertising

• Member of Hilton Head Island Chamber of Commerce • Locally owned and operated by your Neighbor • Extensive data base of past customers • Owner referral program • On time monthly payments

Beachside Getaway is locally owned by your neighbor who has been an Islander for over 30 years. Our unique approach to property management is proven.

Our guests love it and have come back year after year.

Two licensed property managers and professional reservationists will insure that your property is in tip top shape while maximizing your rental potential. Your property will also be carefully inspected before and after each guest by our in-house inspectors.

SERVICES • Easy to navigate web site, www.seashorehhi.com, featuring on-line reservations, up to the minute booking calendar, photos of the properties, amenities, and other valuable information. We offer a Mobile Application for Apple & Android devices. This application includes property information, restaurants, and local activities.

We are partners with multiple online travel sites including: Home Away, Trip Adviser/Flip Key, Clear Stay, Perfect Places and VRBO among others.

• Timely statements (also available online), property inspections, periodic inventories, security checks and 24 hour on call service.

• No marketing fees or invoice “Mark Up” charges.

• Our top priority is renting the properties we manage. We do not own any of the properties on our rental program nor do we sell real estate. We focus on your rentals.

Our rates are comparable with other property management companies with much more service for our home owners. We understand that not all home owners are the same and have different needs. We are able to be flexible to meet all those needs. As the homeowner you will be able to access your calendar and account information 24 hours a day 7 days a week. We are only a phone call away if you ever need anything. You will speak to a person who knows your first name and your property like it is their own.

HERE ARE WHAT SOME OF OUR OWNERS HAVE TO SAY: Dear Lisa, Frank and all of the wonderful Beachside Getaway staff, “First, we would like to thank you for all your attention to detail in caring for our property. We are also pleased with the bookings we have received this summer.

Again, thank you for your professional and personal touch!”

— Teri and James Proctor Good Morning Beth and Lisa, “Thank you to all of you at Beachside for finding the wonderful guests this summer. This was the best rental season we have had in several years in spite of the economy. We truly appreciate all you do in the management of our home.

The approach and attention you give to guests and the homeowner is unique.”

— Ginny Jones Hi Lisa and Beth, “Mimi’s Place would like to extend a great big THANK YOU for the way you have taken care of the property this season. We are so happy that we have you looking out for us.”

— Margie Keller PLEASE GIVE US A CALL TO DISCUSS CAREFREE RENTAL PROPERTY OWNERSHIP ON HILTON HEAD ISLAND.

CONTACT US

800-845-0077 • 843-785-2191 P.O. Box 5071, 11 Executive Park Rd, Hilton Head Island, SC 29938 seashorehhi@hargray.com • www.seashorehhi.com

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CONTACT

61 Arrow Rd Suite E, Hilton Head Island, SC 29928 843-686-6044 • Toll Free 1-866-443-5922 www.beachsidegetaway.com

8/22/13 10:43 AM

Specializing in Oceanfront & Ocean Oriented Homes & Villas located in Forest Beach, Sea Pines, Palmetto Dunes, Shipyard & Singleton Beach VACATIONING GUESTS Our team is extremely knowledgeable about the Island and our inventory ensures you will have an awesome vacation experience. Here’s why: • Friendly team • User friendly web site – www.palmettosands.com • Online booking 24 hours a day, 7 days a week • Easy check-in and check-out procedures • Discounts to activities on the Island • Conveniently located office • Inspection prior to your arrival • Immediate attention to any item that may arise A FRESH PERSPECTIVE FOR HOMEOWNERS Our team is here to achieve maximum revenue on your property.

Here are some of the differentiating factors: • Business model founded on managing a limited set of updated properties ensuring guest satisfaction and repeat reservations • Offering a personal level of service for our homeowners and guests • Reduced Management fees scaled to property size and location • Timely monthly statements and owner payments • Discounted fees for Owner referral reservations • Direct deposit available to local banks • Owner portal for viewing reservations and statements • Recommendations for rental renovations and improvements • Inspection after each guest departs • Team members on call 7 days a week • Increased Homeowner net income • Premium Web Presence for web marketing • Active communication with homeowners • Excellent Rating on FlipKey & Trip Advisor web sites

HILTON HEAD LONG-TERM RENTALS

2013 HILTON HEAD MONTHLY PROPERTY MANAGEMENT GUIDE

PALMETTO SANDS VACATION RENTALS

Want to rent your property long-term?

Hilton Head Long-Term Rentals is an owner oriented firm that is dedicated to protecting the owner’s real estate investment by providing quality management services.

Established in 1981, Hilton Head Long-Term Rentals is the only firm that exclusively handles long-term rental management on Hilton Head Island and the surrounding communities.

Our long-term management services are designed for property owners who wish to rent their home or villa for six months or longer, either furnished or unfurnished.

OWNER SERVICES: • Marketing the property for lease • Insuring that the rental rate is competitive in the area so that you, the owner, receive consistent monthly income • Screening prospective tenants by performing a credit check through a national credit bureau • Collecting the security deposit (pet deposit if applicable) and monthly rent.

• Coordinating legal action for the collection of late rents and eviction if necessary.

• Preparing detailed monthly owner’s statements of income and expenses.

• No up-charge on scheduling maintenance on a 24 hr basis.

• Inspecting the property to insure tenant care of premises with a written report sent to you, the owner.

“Hilton Head Long-Term Rentals has managed four of my investment properties for nearly 10 years. I have peace of mind regarding my properties knowing their proficiency and the professional manor in which they do business. I would highly recommend Hilton Head Long-Term Rentals to my clients and friends so that they can experience the same service that I have enjoyed.”

— Jack Holland, Investment Adviser

We invite vacation property homeowners and guests to contact us to experience the very best care and personal service available anywhere on the Island! Whether you are planning a vacation or searching for the right company to manage your vacation home, Palmetto Sands is the answer! We welcome the opportunity to meet with you in person, or by telephone to discuss your future plans here on Hilton Head Island.

Professionally managed advertising on the following premium web marketing sites www.flipkey.com • www. vrbo.com www.tripadvisor.com • www.homeaway.com www.hiltonhead360.com Members of the Hilton Head Island Chamber of Commerce Vacation Rental Managers Association

CONTACT PAULA BENNETT

22 New Orleans Rd, Hilton Head Island, South Carolina 29928 1-843-689-5900 • Paula@palmettosands.com • www.palmettosands.com

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CONTACT

1000 Main Street, Suite 100C Hilton Head Island, SC 29926

843-681-6800 • Toll Free 877-686-6468 www.longtermrentals.net

Michael Manesiotis, Broker-In-Charge

8/22/13 10:45 AM