Property Management Guide Hilton Head 2017

WHETHER YOUR RENTAL PROPERTY IS A VACATION VILLA BY THE OCEAN OR A HOME FOR A FAMILY, PROFESSIONAL MANAGEMENT COMPANIES CAN PROVIDE PEACE OF MIND .

2017 PROPERTY MANAGEMENT Guide 70 hiltonheadmonthly.com

SPECIAL ADVERTISING SECTION

Let property management companies handle the details of rental properties

BY JOHN LAWTON

A

shortage of available rental properties means the Lowcountry rental market is hot right now, and prices for homes and villas in many communities are on the rise. And even if you don’t live here full time, as a local property owner you can take advantage of beach parks built just for you and enjoy discounts on golf, retail and restaurants. Your property can be a place to create longlasting memories for years to come, and it could become your future retirement home.

The financial reward for rental property owners begins with asset appreciation. Rising real estate prices coupled with low interest rates and an incredible amount of renovation and redevelopment on Hilton Head Island mean you will hopefully build equity in your property in a relatively short period of time.

The income generated from rental activity will help offset taxes, insurance and maintenance expenses. Consult your lawyer and accountant to understand the tax benefits of owning rental property and how to best structure the property’s ownership.

If you are considering purchasing or already own a rental property on Hilton Head or Daufuskie islands or in Bluffton, you have two options: rent it short-term as a vacation rental or longterm with a residential tenant. There are certain advantages and benefits to both.

Long-term rentals work very well for owners or investors who don’t want to use the property regularly; the benefits of a fixed, regular rent check are very appealing and your property may not receive as much wear and tear as would a shortterm rental. Long-term rental managers can make ownership extremely easy, and their fees are usually well worth the time, energy and problem-solving skills they employ to manage your long-term rental.

An experienced property management company has seen thousands of applications and knows how to quickly dig for the real facts about rental candidates and analyze that information for warning signs. By allowing a management company to handle the screening process, you will also be shielding yourself from rental scams directed at owners and discrimination lawsuits resulting from an inconsistent screening process.

If you own a desirable property, something a visitor would love to spend a vacation in, renting short-term is a great option.

Hilton Head hosts more than 2.6 million visitors annually, and more than 50 percent of those guests stay in home and villa rental properties.

In today’s technology- and internet-driven world, more and more vacation property owners are attempting to book and manage their properties on their own. But what often happens is these owners can soon get overwhelmed with responding to reservation requests, maintenance and housekeeping issues and even late-night phone calls if, for example, a rental guest has locked themselves out of the property. What started as a “hobby” can quickly turn into an overwhelming full-time job. The good news is there is a wide selection of exceptional vacation rental management companies here in the Lowcountry.

Hiring an effective rental manager can greatly ease the burden of property management and fees; their services can

often pay for themselves through increased revenues and peace of mind, and may even have tax benefits for you. So how do you choose the right company and what are the top functions you can expect from your vacation rental manager?

The best vacation rental management companies are first and foremost all about marketing. Look for a company that not only has an attractive website and social media presence, but also is well-known in the community and has a strong presence in respected, well-read media outlets. Your property should be marketed locally, regionally and globally, utilizing the hundreds of vacation rental distribution channels readily available.

Next, your vacation rental manager should take care of your property like it is his or her own. Look for a company that offers outstanding cleaning support.

Property managers know their properties from floor to ceiling to ensure that renters sleep comfortably during their visits and property owners rest easy every night.

There are many reasons to choose a property management company to oversee your property. According to many experts, here are the top 10 reasons to hire a property management company: 1. Peace of mind. You’ll sleep easier knowing that someone is taking care of any problems that may arise, even if you’re hundreds of miles away.

2. Maximize rental income. A property management company has tremendous resources to market your property, advertising in a multitude of channels and giving your property a wide exposure.

3. Worry-free transactions. Your rental management company takes care of reservation confirmations, keys and visitor passes, making renting your property a hassle-free experience.

4. Financial accountability. You’ll be able to keep track of your property’s profitability thanks to an itemized account of your rental income and expenses.

5. Routine maintenance. Your property management company will offer maintenance staff capable of addressing many issues, and for more complex problems, the company can suggest trusted outside vendors.

6. No late-night phone calls. There’s nothing worse than a late-night phone call telling you the toilet is overflowing.

Your property management company can eliminate this pesky problem by handling all calls from renters.

7. Fewer tax worries. Eliminate tax headaches by having your property management company process any accommodation taxes paid by guests.

8. Marketing. You’ll never worry about marketing your property again. Your property management company has the resources and expertise necessary to effectively market your property with no hassle.

9. Cancellation protection. Should a renter back out, you won’t have to worry — your property management company will clearly promote its cancellation policy, protecting you.

10. Control of use. You’ll be able to enjoy the use of your property whenever you choose, but still receive income when it is rented. M

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PROPERTY MANAGEMENT

Family owned and operated since 1993 Managing over 280 of Hilton Head's finest homes and villas

Here is what some of our owners have to say when asked if they would refer Sunset Rentals to others:

21D New Orleans Rd, Hilton Head Island, SC 29928 843.785.6767 • 800.276.8991 sunsetrentals.com • info@sunsetrentals.com

Hands on property management from the top down with staff inside and out • Field inspectors use a digital checklist and transmit reports and photos from your property • New state of art software and phone system tracks field staff and property completion • Contracted cleaners that perform at the highest level and provide top quality linens and amenities including Gilchrest and Soames bath products.

Marketing • Property displayed on every vacation website including Homeaway, VRBO, AIRBNB, vacation.com, booking.com • Banner ads on top travel websites worldwide

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• A new CRM platform that allows reservation staff to follow up with all guests automatically • Email specials sent to over 60,000 guests monthly including free golf and bikes • Daily guest satisfaction calls • Guest concierge on staff

Owner perks • No mandatory monthly fees • Free golf or dinner vouchers while visiting property • Lowest industry guest booking fees • Highest net revenue due to discounted management fees • Direct deposit revenue by 15th of each month and integrated guests booking site

"YES! We would recommend SSR. We feel that Sunset casts a wide net; we have good solid rentals this year."

- Ken B., homeowner, Forest Beach "YES! Everyone goes out of their way to help both the homeowner and guest."

- Howard R., homeowner, Singleton Beach "YES! The two things that are most important – income and property/renter service – both are excellent."

- Mickey G., homeowner, Forest Beach "YES! Sunset Rentals is professionally run and does a excellent job in both good and tough markets."

- James P., villa owner, Palmetto Dunes

• Full time inspectors and staff maintenance techs 7 days a week • Marketing second to none • All properties receive state of the art Truplace blue print photos and keyless entry service • 2017 best sales year yet • No marketing or maintenance fees including Smart Home fees

2017 GUIDE

To learn more about becoming an esteemed member of The Vacation Company family call our Director of Sales & Marketing, Dru Brown, personally at 843.686.6100.

VacationCompany.com

WHAT MAKES US DIFFERENT MAKES ALL THE DIFFERENCE IN THE WORLD

42 New Orleans Road, Hilton Head Island, SC 29928 843-686-6100 • VacationCompany.com Toll Free: 800-545-3303 Customer-First Approach Customer care excellence is at the core of our brand values. We dedicate both an internal AND external Vacation Expert to each property to ensure both you, the homeowner, and your renters have a point of contact 24/7.

Local Perspective We know how to present, market and manage your home because this is our home.

Our owners, Beth Henzler and Bob Hawkins, and our team are locals. We understand the island; it’s nuances, values and unique guest opportunities.

Leisure to Luxury Whether you have a seaside sanctuary or a family-friendly home, we cater to

every budget. From upscale to easygoing we're proud to offer rentals that suit a variety of lifestyles in the most ideal locations on the island.

Resort-Style Amenities With us you won’t miss out on renters who seek top-of-the-line hotel amenities. Along with our unmatched hospitality we offer bikes with each home rental, beach towels and/or the ability for them to watch their favorite shows via a Roku device!

Customized Experiences It all starts with us gaining a full understanding of not just the renters' wants and needs, but yours–as an owner– as well. With that knowledge, we create an experience tailored specifically to your unique home and the guest expectations.

THE DIFFERENCE • 24/7 live Vacation Experts • Unmatched marketing exposure • Individual website for each property • Partnered with HomeAway and VRBO • 3 managers for each property • Zero marketing fees

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PROPERTY MANAGEMENT

“Setting the standard for Hilton Head Island vacation home and villa rentals for over 30 years.”

CONTACT US FOR A FREE RENTAL ANALYSIS 28 New Orleans Road Hilton Head Island, SC 29928 843-842-4664 • 800.476.4885 islandgetaway.com

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Island Getaway has established itself as the premier home and villa rental company on Hilton Head Island since its inception in 1985. Island Getaway Rentals is the largest provider of high-end homes and villas on Hilton Head Island, which is a distinct advantage for vacationers and property owners alike. As an owner, you have access to the largest database of guests who choose Hilton Head as their vacation destination and who appreciate and respect premium properties. This, coupled with an award winning website and extensive marketing plan, has enabled Island Getaway to provide their clients with the highest occupancy levels and overall return on the Island. Vacationers feel confident that their accommodations will meet their expectations, as Island Getaway’s vast selection of homes and villas is unrivaled by any other provider.

The guest experience at Island Getaway is unparalleled. Island Getaway has created a user friendly app that is property specific to the vacation home rented and provides all the information needed for your stay in the palm of your hands. Key codes, WI-FI codes, pool service, trash pickup, maps, and

2017 GUIDE

ISLAND GETAWAY HAS ESTABLISHED ITSELF AS THE PREMIER HOME AND VILLA RENTAL COMPANY ON HILTON HEAD ISLAND SINCE ITS INCEPTION IN 1985.

local recommendations are just a tap on your screen away. The communication and service provided to guests creates a peace of mind while on vacation and keeps them returning to Hilton Head and Island Getaway Rentals year after year.

Island Getaway is a past recipient, and the first vacation rental company, to receive the prestigious “Chamber of Commerce Business of the Year.” It is with great pride that the company lives up to this honor.

Island Getaway does not take the responsibility of property management lightly, and realizes the financial and emotional commitment of owning a second home. Their attitude, attention to detail, and overall results separate them from the competition. They understand that your vacation home is a valued asset, and will partner with you to design a flexible management agreement that addresses any concerns you may have about renting your property. With Island Getaway Rentals, you can talk directly with the owner of the company, and rest assured that decisions will be made and any problems will be solved immediately. The customer service provided is a major advantage when selecting Island Getaway Rentals to manage your property. The friendly and dedicated staff members have forged invaluable relationships within the community of local vendors and will treat your home with top priority. If you are hundreds of miles from your home, it is comforting to know that a situation will be handled without having to make numerous follow-up phone calls.

Island Getaway’s personal approach to property management and high level of communication provide great “peace of mind” to absentee owners.

SERVICES • Island Getaway conducts year round inspections of every property.

Additional inspecting crews are staffed during the busy season for arrivals and departures to insure your property remains in top shape.

Guests provide a credit card at the time of booking and are held liable for dam- age done at the property.

• Strategic Email marketing campaign to one of Hilton Head’s largest database of qualified renters which enables Island Getaway to rent your property to the type of discerning trav- eler that will treat your home with the respect it deserves.

• Island Getaway offers a largescale media marketing plan that relies on regional, national and international publications, as well as an unprecedented Internet marketing strategy. At Island Getaway’s award winning website (islandgetaway.com), guests can book online and review each property with multiple photos and detailed descriptions. islandgetaway. com has attained top ranking on all major search engines including Google, Yahoo and MSN/Bing.

• The combination of the highest occupancy and lowest commissions on the Island gives Island Getaway’s proper- ty owners the highest year-end net income. This becomes evident when an owner is not required to provide compli- mentary nights to the rental agency, pay a marketing fee, provide tennis privileges, or support the rental agency’s housekeeping department.

• Island Getaway works closely with the Island’s top real estate professionals providing them with invaluable information regarding the rental market on Hilton Head Island. Island Getaway provides realistic rental projec- tions based on actual figures that will assist in purchasing the right property. From market trends to providing feed- back from our extensive database, Island Getaway will provide the best overall return on investment.

• Island Getaway’s flexible management agreements are tailored to the specific needs and interests of their property owners. Negotiable commission rates and no restrictions on the amount of owner use of their property creates a successful working relationship and peace of mind for owners.

• Detailed monthly online statements, newsletters and Owner Link keep property owners up to date on their property and income. Property owners are always kept abreast of issues on Hilton Head that are relative to their investments.

• Island Getaway staff members are available 24 hours a day, 7 days a week.

• Island Getaway has established strategic partnerships with leading travel websites such as Expedia, VRBO, HomeAway, FlipKey, TripAdvisor, and Booking.com. Through these relationships, your property receives excellent exposure to vacationers which leads to maximized income and occupancy.

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www.HHIvacations.com

Proud to be 100% Local With National and International Exposure

For more information contact Bill Haley or Suzanne Terhune at 843-686-6008 or info@HHIvacations.com www.hhivacations.com

More Local and Stronger Than Ever OUR VACASA PARTNERSHIP Resort Rentals Remains A Local Company • Gerard Mahieu - President • Mark Westbrook - GM/Broker In Charge • Bill Haley - Vice President • Suzanne Terhune - Owner Services Mgr

www.800BeachMe.com

www.HiltonHeadIslandClub.com

ABOUT US • Founded in 1958 • Owner Oriented • Large Marketing budget with no marketing fees to owners • Dedicated experienced, and readily accessible property care team 76 hiltonheadmonthly.com

• 24/7 overall phone coverage • Websites are in the best position on Google key word searches • Historically High Net Owner Income • Owner Communication Network

Extended reservations coverage 8:30am to 2:00am Eastern Over 500,000 additional guests added to marketing database More Internet Exposure = More Rentals • All Resort Rentals properties will be posted on Vacasa.com • Additional 60 million annual web visitors

2017 GUIDE

PERSONAL ATTENTION

We treat your property like it is our own

As a property owner or potential owner on Hilton Head Island, you deserve the best in service excellence when it comes to the care and rentals of your vacation home or villa.

• Beach Properties provides owners with their own Licensed Property Manager - a single point of contact to handle all of your needs.

• #1 Property Management Team with 10 full time Licensed Property Managers.

• Skilled Vacation Planners that focus on maximizing bookings.

• In house Inspectors check and secure your property before and after each guest stay - performing a comprehensive, 40 point property inspection.

OWNER INCOME

Maximizing Your ROI

Best Vacation Rental Company

Best Property Management Company

HILTON HEAD ISLAND-BLUFFTON CHAMBER - SMALL BUSINESS OF THE YEAR!

Contact us for additional information PO Box 7408, Hilton Head Island, SC 29938 800.671.5155 • rentals@beach-property.com www.rentmyhhihome.com Beach Properties of Hilton Head has been successfully managing Luxury Vacation Rental Properties on Hilton Head since 1995.

At Beach Properties, we know that exceptional properties require exceptional service. We understand that clean, wellmaintained homes and villas make for happy owners and repeat guests. Our dedicated, professional team works together to ensure each guest and owner receive the outstanding level of service

excellence they deserve. As the only vacation rental company voted #1 for eight years and also voted #1 best property management company in the Island Packet Readers Choice Awards, and a recipient of the Hilton Head Island - Bluffton Chamber of Commerce’s Small Business of the Year Award, Beach Properties has the proven track record and solid long term financial resources to market and care for your property with the highest level you deserve.

WHAT OWNERS & GUESTS SAY ABOUT BEACH PROPERTIES: “I have personally witnessed the highest individuals in the company sweating it out on a Saturday in the interest of the client and the guest. They understand the value of the internet, but they utilize many avenues to drive performance of their properties and work with clients to deliver great guest experiences that are desired to be repeated.”

— Owner, Sea Pines and Palmetto Dunes “As far as management companies, we have been coming to HHI for 15 years and yours is the easiest to deal with. LOVE that we do not have to check-in!”

• Highest net income to owners; flexibility to analyze owner income weekly and make adjustments to maximize ROI. • No annual marketing fees.

• Monthly statements distributed on the 15th of each month.

• Direct Deposit available to get funds to you sooner.

• Dedicated Owner’s area on our website to book your online reservations and view your monthly statement.

MARKETING

To Achieve Your Goals • State of the art Cloud Based Reservation System and Website.

• Experienced in house Marketing Team.

• Extensive Internet Marketing.

• Professional website attracts over 800,000 visitors per year.

• 24/7 online reservation booking system and Mobile Website.

• Professional photos (interior and exterior), descriptions, and floor plans for each property at no charge to owner.

• Included in Frommers’ South Carolina Travel Guide and we hold the Coveted AAA accreditation • Monthly e-mail campaigns to over 50,000 previous and potential guests.

• Active Social Media Marketing on Facebook, Twitter, Instagram, YouTube, & Google+.

• Exclusive Advantage Discount Card provides discounts to Owners and Guests at over 135 Local Businesses.

PROVEN SUCCESS • Record sales for 2016.

• 10% Owner Revenue Growth over 2015’s record sales.

• 99.6% Owner Retention.

• Customer Satisfaction has resulted in one of the highest percentage of repeat guest bookings.

— Lauri, Saint Clair September 2017 77

PROPERTY MANAGEMENT

61 Arrow Rd Suite E, Hilton Head Island, SC 29928

843.686.6044 • Toll Free 1.866.443.5922 www.beachsidegetaway.com BEACHSIDE GETAWAY IS LOCALLY OWNED by your neighbor who has been an Islander for over 30 years. Our unique approach to property management is proven. Our guests love it and have come back year after year.

Three licensed property managers and professional reservationists will ensure that your property is in tip top shape while maximizing your rental potential. Your property will also be carefully inspected before and after each guest by our in-house inspectors.

Our rates are comparable and we offer much more service to our home owners. We understand not all owners are the same and we are flexible to meet those needs. Our homeowners have 24/7 access to their calendars and accounts, and we are only a phone call away if you ever need anything. You will speak to a person who knows your name and your property like it was their own.

We Offer Unique Property Management: • • • •

Exclusive number of properties Hands On service Competitive fees Reasonable cleaning and maintenance fees • Optimal rental revenue • 24 hour owner access to account and calendar • Member of Hilton Head Island Chamber of Commerce

WE'VE MOVED! 61 Arrow Road, Suite B Hilton Head Island, SC 29928 www.SeaTurtleGetaways.com

TESTIMONIALS “We are absolutely thrilled that we switched rental companies! Since Sea Turtle Getaways took over the management of our home, it is clean, always rented & in high demand. We have been so pleased with their services that we decided to move our second investment property over to their program. We highly recommend Sea Turtle Getaways.”

OUR SERVICES INCLUDE: • Over 45 years of combined experience as licensed real estate brokers specializing in the care and marketing of vacation homes and villas on Hilton Head Island.

• An exceptional marketing reach via high performance driven websites, including HomeAway, VRBO and Hilton Head Islands most successful site www.hiltonheadrentals.com • We value our homeowners as our most valued asset and we are personally accessible 24/7 any day of the year.

• We personally inspect your property prior to each arrival and upon each departure. Sea Turtle Getaways does not outsource property inspections.

• We offer an ideal office location at 61 Arrow Road, Suite B where guests and owners have easy access to all of our Islands resort areas.

• At Sea Turtle Getaways our goal is focused on maximizing owner revenues while minimizing owner expenses.

If you would like to be a part of our unique rental company, please give us a call at 1-866-386-6644!

— E. Huyett, C. Beaver – Sea Pines Property Owners

“My home is as unique as Hilton Head Island... and so is my rental company.”

— A. Sullivan, 3 Gadwall, Sea Pines

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• Website and National Advertising • Locally owned and operated by your Neighbor • Extensive data base of past guests • Owner referral program • On time monthly payments • Web based locks and thermostats with Behome247 for added security and online monitoring

Renee Taylor

Kaye Lyon

2017 GUIDE

For more information, please contact Kimberly Morris 843.686.8193 Kimberly.Morris@wynvr.com www.WVRHiltonHead.com

We’ve got the demand – do you have the property?

21 Executive Park Road, Hilton Head Island, SC 29928 843.686.8193 • HHIPropertyManagement.com A Local Business With International Flair!

With over thirty years of experience on Hilton Head Island, our team at Wyndham Vacation Rentals strives to make your homeowner experience one of individual attention and professionalism. As the only Fortune 500 vacation rental company on the island, we use our tremendous marketing efforts and global support to ensure that your property reaches its full investment potential. We pride ourselves on having a local team with global support, making Wyndham Vacation Rentals of Hilton Head the perfect partner to manage your vacation rental property.

We will partner with you to provide: • Powerful marketing and sales capabilities, through well-trained reservationists, revenue management analytics, and regional, national and international media channels.

• An online application for your guests to have detailed information related to their vacation at their fingertips, making their stay even more enjoyable.

• Maximum exposure for your property through Wyndham Vacation Rentals’ online presence which features professional photography and immersive 3D interactive videos as well as listings on popular vacation rental sites.

• Genuine, personalized care through a dedicated property manager and our knowledgeable team of inspectors, who pro-actively care for your property to exceed expectations of both owners and guests.

• Homeowner benefits including Wyndham Home Exchange, a program which allows owners to deposit unused weeks at their Hilton Head Island property in exchange for stays at a selection of more than 4,000 resorts & rental properties worldwide.

• An international brand with the support of a dynamic local team both owners and renters can rely on.

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PROPERTY MANAGEMENT VOTED BEST PROPERTY MANAGEMENT AND RENTAL COMPANY

2014, 2015, 2016, 2017

SERVICES • Full Service Property Management • Tenant Placement Services • Absentee Owner Services At Coastal Rentals we have one priority: Your Peace of Mind. As an investor, don’t you wish you had expert professionals advising you on how best to manage your property? Or better yet, a Property Management Company to do it for you?

We believe that every aspect of owning an investment property or renting as a tenant should be a seamless and enjoyable experience. Coastal Rentals offers exceptional and personalized management services for property owners and tenants because we like to take care of even the smallest detail.

You can trust your investment or rental property to our well-seasoned property managers. We have the experience and the knowledge of the local market to deliver the best service to you. Our property managers are always on the lookout for the best properties, for the latest market trends and have all the resources they need help you achieve your investment goals.

Want to maximize the returns on your home or investment property or know if you’re renting at the full market value? We can answer these and other questions you might have with our free property evaluation and rental projection.

Jordan Young Director of Operations

Chris Fortune Property Manager

2 Rose Hill Way, Bluffton, SC 29910 843.815.7368 info.coastalrentalshhi@gmail.com coastalrentalshhi.com

#2 The Business Center 18 Executive Park Road Hilton Head Island, SC 29928

AVAILABLE NOW Long Cove

O: 843-842-4546 C: 843-263-4332 coastalhiltonhead@gmail.com coastalhiltonhead.com Don't wait! Take advantage of the strong rental rates and consider long-term leasing your property! With favorable market conditions, now is the time to purchase an investment property or even your future retirement home, then long-term rent it and reap the rewards.

Alternatively, if you currently own a short-term rental property or second home, and you aren't using it yourself, give me a call to understand all the benefits of a long-term lease. We receive calls daily from prospective tenants seeking a long-term rental. There's simply not enough inventory!

WHY CHOOSE COASTAL LONG TERM RENTALS? • • • • • •

Competitive management fee Strict tenant screenings and approval process Electronic deposit of rental proceeds for owners Online rent pay for tenants NO mark-up on repair invoices - transparent owner statements Professional, efficient and experienced service to owners and tenants

Laura Wuller Broker-in-Charge

Please visit our new website, coastalhiltonhead.com for more information!

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Demand is High, Inventory is Low! TESTIMONIAL "I have owned a condo on Hilton Head Island for over fifteen years and have had four different property managers prior to being recommended to Coastal Long Term Rentals. That was one of the best recommendations I have ever received. Laura Wuller, owner and manager of Coastal Long Term Rentals, is the best property manager I have ever had. She is friendly, efficient, knowledgeable, and has a cadre of repair people who are reasonable. She stays in touch with the owner and tenant, and if there is a problem, she addresses it immediately. I cannot speak highly enough about her as a property manager and would highly recommend her."

-Carolyn Sudberry

2017 GUIDE

Mark is proud that his oldest son, Joshua, has chosen to join him as a property manager and leasing agent.

His decision consequently carries the respected “Taylor” name into a third “Generation of Service” for investment property owners of Hilton Head Island & Bluffton.

“PEACE OF MIND” WHEN YOU’RE NOT HERE!

21 Mathews Drive, Sutlers Square, Suite 3, Hilton Head Island, SC 29926 843.342.5393 • taylorlongterm.com THREE GENERATIONS OF SERVICE The Taylor family has provided local and absentee property owners with management solutions on Hilton Head for over 30 years.

Our experience insures that your investment property is properly cared for and positioned for maximum potential rental income. That’s why property owners throughout the years have depended on us to help them achieve their goals for a return on their income property. Our dedication and professional method ensures that your property is best positioned to attract and retain good tenants.

Just as important as your rental income is the care and protection of your property. We pride ourselves in finding and selecting the best tenant for your property. We concentrate our due diligence “before the lease” providing a thorough and extensive background check and verification of previous landlord referrals, length of employment and income. Careful selection of tenants provides less stress and long term relationships.

We specialize is residential leases (annual or longer), Seasonal Rentals (minimum of 90+ days) and absentee owner services.

HIGHLIGHTS OF OUR PROGRAM • • • • • • •

Professional website Secure owner website portal Proven advertising and marketing methods Compliant selection of “qualified” tenants Preparation of lease agreement Collection of deposit & monthly rent Free online payment for tenants (90% pay online)

• Free direct deposit of owner income • In-house maintenance (minor problems) • Over 30 years of experience developing local vendors • Scheduled walk-thru with tenants (pre & post inspections) • Coordination of professional services • Prompt response to tenant/owner concerns

OVERVIEW OF SERVICES OFFERED • • • • • • • • • • • •

Regular inspections Coordination of services Housekeeping Storm preparation Preventative maintenance Key service (guests) Local contact for security Supervision of deliveries Mail and/or shipping Vehicle inspections Requested purchases & delivery Oversee repairs or renovations

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PROPERTY MANAGEMENT

OWNER TESTIMONIALS

7 Executive Park Road, Hilton Head Island, SC 29928 843.785.7774 • destinationvacationhhi.com

Sea Pines | Forest Beach | Palmetto Dunes Raising the bar in customer service and offering only the finest selection of luxury oceanfront and oceanside rentals on Hilton Head Island

“If there were a rating above excellent, Destination Vacation would have it - they are Superior.

They know their business, they understand customer relationships, they have the contacts and the reach to get done what needs to get done.

More importantly, they have that ‘can do’ attitude that gives you the confidence that things will not only get done on time, but get done right. Whether you are an owner or a customer you will not find a better agency on or off the island.”

— Kathleen Bader, Owner, 13 Man O’War in Palmetto Dunes

843.785.7774 • DESTINATIONVACATIONHHI.COM

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2017 GUIDE

SERVICES

Hilton Head Island’s Preferred Vacation Rental Solution

FULL-SERVICE PROPERTY MANAGEMENT & CARE Our South Carolina licensed and experienced staff provides superior property care services, every day of the year. We are committed to providing an exceptional rental experience for owners and guests by ensuring inspections for arrivals, departures & vacant properties.

Owner portal now available through our new Property Management system.

SPECIAL BENEFITS & PRIVILEGES Owners on our program receive special resort benefits & membership privileges that no other rental company on Hilton Head Island can offer or provide.

In addition, guests renting your property will also receive resort priority access and discounted rates to resort amenities operated by Palmetto Dunes.

10 Queens Folly Road, Hilton Head Island, SC, 29928 800.315.2371 • palmettodunes.com

RENTING A VACATION HOME SHOULDN’T FEEL LIKE WORK. With Palmetto Dunes Vacation Rentals, owners will enjoy a complete property management solution – from rental marketing to exceptional guest services, superior property care and maintenance, and everything in between. We do more, which means owners get more – all from one reliable and reputable source.

WORLD CLASS MARKETING Our strategic marketing efforts are targeted to attract existing and new guests to Hilton Head Island by emphasizing multichannel digital marketing (Palmetto Dunes website, HomeAway, and VRBO), social media, Search Engine Optimization, PPC and broad reaching public relations. Visit Palmettodunes.com, the official website for the resort.

WELCOME CENTER & GUEST CHECK-IN We have the only on-site guest registration facility and Welcome Center in Palmetto Dunes with extended hours of operation and friendly staff.

YEAR-ROUND RENTALS PROMOTION Palmetto Dunes Oceanfront Resort attracts visitors year-round. We promote seasonal offers through targeted marketing programs that provide owners with yearround revenue.

To learn more about our vacation rental program, call 800-315-2371 or email pmteam@palmettodunes.com

DON’T WANT TO RENT? Palmetto Dunes now offers absentee owner services. Allowing you peace of mind while you are away from your property and still allowing you to capitalize on our exclusive owner benefits.

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SERVICES

We specialize in rentals in these areas: Forest Beach | Shipyard | Sea Pines

P.O. Box 5071, 11 Executive Park Road Hilton Head Island, SC 29938 800.845.0077 • 843.785.2191 rentals@seashorevacations.com seashorevacations.com

Owner/B.I.C., Buddy Konecny and his staff have been providing guests and owners with unparalleled customer service year-after-year. Our “Hands On” approach ensures your property will receive the attention it deserves while maximizing rental income. Allow us to customize a program to suit your particular needs.

• Easy to navigate website, seashorevacations.com, featuring online reservations, up-to-the-minute booking calendar, photos of the properties, amenities and other valuable information. We offer a Mobile Application for Apple & Android devices. This application includes property information, restaurants and local activities. We are partners with multiple online travel sites including: HomeAway, Trip Advisor/Flip Key, Clear Stay, Perfect Places and VRBO (among others).

• Timely statements (also available online), property inspections, periodic inventories, security checks and 24 hour on-call service.

• No marketing fees or invoice “Mark Up” charges.

Lila

Heidi

Ali

Buddy

Pete

Lynn Richard

LOCALLY OWNED & OPERATED FOR OVER 40 YEARS

232 South Sea Pines Drive Hilton Head Island, SC 29928 1.800.367.3909 • sbinn.com SERVICES • Secure guest and owner friendly website • Detailed photo gallery and searchable database that enables guests to find accommodations that fit their specific needs • Detailed property inspection before, during and after every visit to address any issues • Our full time maintenance staff will protect your investment as if it were our own • High occupancy rates with lower commissions ensure owner profitability • Genuine, personal owner and guest care thanks to our experienced, knowledgeable property management team 84 hiltonheadmonthly.com

• Our top priority is renting the properties we manage. We do not own any of the properties on our rental program nor do we sell real estate. Our focus is your investment property.

On an island the size of Hilton Head it is easy to spread your resources too thin. At South Beach Inn and Vacation Rentals we concentrate on what we know best, the South Beach area in Sea Pines.

By partnering with the iconic Salty Dog and the South Beach community, we are able to effectively reach guests on a national, regional and local level, all while offering the personal attention you, as an owner or guest, expect.

In addition to our villa rentals, The South Beach Inn has a collection of suites, perfectly located at South Beach Marina, just steps away from the legendary Salty Dog and the beach. The Inn is the perfect combination of the personal touches of a bed and breakfast and the sought after amenities of a large resort.

Whether you spend your time on the Island at The Inn, one of our properties, or you list your home with us as an owner, our dedicated South Beach focused team ensures the highest level of service.

Cindee Schirmer brings over 20 years of operations and sales experience specializing in the advertising and mobile software industries.

2017 GUIDE

9 Executive Park Suite 101 Hilton Head, SC 29928 843-816-4756 cindee.schirmer@turnkeyvr.com www.turnkeyvr.com

RELAX, WE'LL HANDLE EVERYTHING. TurnKey Vacation Rentals, Inc. is the third-largest national, full-service vacation rental management company. TurnKey’s unique business model offers a one-of-akind vacation rental experience coupled with the consistency of a fine hotel.

FULL-SERVICE VACATION RENTAL MANAGEMENT • You'll Earn More From Your Vacation Rental Investment • You'll Gain Peace of Mind with Expert Care for Your Property • You'll Benefit From a Fine Hotel Experience for Your Guests • You'll Keep More Revenue Thanks to Our Industry-Low Commission Rate WHEN WE SAY EVERYTHING, WE MEAN EVERYTHING. • Database of 100,000+ • Property Damage • Vendor Coordination Management Guests • Digital Locks • Comprehensive Guest • Homeowner Referral • Noise Monitors Screening Program • Housekeeping • 24/7 Reservation Staff • Dedicated Account Inspection • Samsung Tablet Management Team • Owner Dashboard • WiFi Routers • Custom Pricing Algorithm • 24/7 Local Support

HOW MUCH REVENUE SHOULD YOUR VACATION RENTAL BE GENERATING? Contact our Local General Manager to find out: Cindee Schirmer 843-816-4756 Cindee Schirmer brings over 20 years of operations and sales experience specializing in the advertising and mobile software industries.

TurnKey bends over backwards for you - from our viewpoint as owners, and also from the viewpoints of our guests, who have all given our home 5-star excellent reviews. They have people 24/7 who are attentive to both owner and guest needs.

- Toni F.

September 2017 85