SAFER CLEANER CONNECTED

It’s impressive that the Hino-Connect system and accompanying software has been 100 per cent developed in Australia.

maybe the driver is able to clear it and keeps driving and finishes their trip, then takes the truck to the dealer the next day. Our Hino-Connect Specialists at our Customer Support Centre will work with the dealer and support them in the repair,” Gus explains. “Not that we necessarily need to get involved and help fix it but we can keep track of the repair and be the point of contact if the customer or the fleet manager wants to know the status of how their vehicle is going.” diagnostics, but we also understand that some customers have a long-standing relationship where they are going to want to stick with their current telematics portal and management system.”

THAT’S ANOTHER HINO

Hino partnered with Melbourne-based Directed Electronics and, with the support of an array of usable information provided by Hino in Japan, has been able to access data from the vehicles at a higher level than any non-genuine telematics provider is capable of.

“We’re doing things like reading fuel consumption direct from the Engine Control Unit so we’re not doing calculations, we’re actually getting the correct and accurate data,” says Gus. He is delighted the new system is able to provide not just a high level of business intelligence through its analytical power, it is also able to deliver remote diagnostics by having the provision to read vehicle diagnostic error codes.

“Any time the vehicle has a fault it is recorded and reported,” Gus says. “If a vehicle has a severe fault, which is generally considered something that will de-rate the vehicle and put them on side of the road or slow them down, we can send a message directly to the AVN in the truck with a call to action for the driver. That may be to call the roadside assistance via Hino’s 24/7 call centre to arrange for someone to either come to the vehicle and repair it, or have it taken to the local dealership.”

When Hino-Connect registers a fault code it will draw the data from just before that fault occurred and by using its analytics tool, Hino can examine if there is a trend and examine the fault code such as at a certain engine temperature or vehicle speed. The flow of detailed data will help shape servicing and repair of the current generation of Hino trucks and will also have an influence on the future.

“From a manufacturer’s point of view obviously it’s all aggregated data that we will have especially around faults,” Gus says. “It will allow us to look at any concerns or common issues.”

Hino Australia is consulting to see if there is demand for Hino-Connect in the 500 Series and the 300 Series trucks. At this stage it’s not a standard fit but will be available as an option which will suit customers who have a 700 Series and want to roll it onto their other vehicles.

Gus says the Hino-Connect system can also be configured to fleets using another telematics provider.

“We can pull the data out of a truck via our telematics hardware and provide a feed to the third-party provider and give them key data such as engine rpm’s and this means they don’t have to fit a second piece of telematics hardware,” he says.

Customers who buy a 2021 all-new Hino 700 Series will receive five years of complimentary remote diagnostics and Hino-Connect Specialist support including vehicle engine control monitoring; severe fault alerts; and case management of fault rectification. In addition, they will also receive 12 months of complimentary business intelligence access, which will provide in-depth operational management of their fleet including live tracking and trip analysis; fuel consumption and forecasting; vehicle performance monitoring; and maintenance support.

THE ALL-NEW 700 SERIES, BUILT FOR THE FUTURE.

“Before we launched Hino-Connect this was a key feature we wanted to provide to fleet businesses.”

The new Hino 700 Series rewrites the rules in safety, emissions and connectivity. It’s our safest truck ever, with an enhanced Hino SmartSafe package including Pre-Collision System, Pedestrian Detection, Lane Departure Warning System and Driver Monitor. Designed to meet Euro 6 exhaust emission standards, it’s the cleanest Hino heavy-duty yet.

It’s a practical and realistic position Gus takes on the wider applications of the Hino-Connect program.

Gus has drawn upon his own experiences in not wanting to overload the driver with endless messaging via the AVN. All fault codes, including minor ones, are logged onto the system and forwarded to the fleet manager but only the severe ones are sent to the driver. Another practical feature of Hino-Connect is the capacity for case management.

“Let’s say the vehicle has had a fault and

“Most fleets are multi-brand and we do understand that,” he says. “There are a lot of benefits in our Hino-Connect system and in our portal with the remote

With Hino-Connect as standard, customers benefit from superior business intel and support – it’s next-generation telematics delivered in real-time. The all-new 700 Series is the truck of the future, here today. Find out more at hino.com.au with a licence.