Hino Torque - Issue 4, 2013

Issue #4 2013

HINO BUILT TO GO

TradeAce, SteelAce and Tippers purpose-built to last

HYBRID FUEL TRIAL Council confirms hybrid savings

TOTAL SUPPORT Extended warranty gives peace of mind

HINO TOP OF THE TREE Hino fleet makes light work of tall timber

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Get the advantage. Call Caltex on 1300 364 169 or visit caltex.com.au/tecd

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In this issue 4

News

Hino and truck-related news from around the country and the globe

COVER STORY

Inside line Customer service is increasingly taking on a far more prominent meaning than it once did. There was a time when customer service was a euphemism for ‘complaints department’ – a place of last resort to fix problems. No more.

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HINO BUILT TO GO

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HYBRID COMES OUT ON TOP

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PEACE OF MIND WITH EXTENDED WARRANTIES

Nowadays and into the future it is possible customer service will not be a sufficient descriptor for the intention that lies behind it. Business Partner is probably a more apt explanation.

In this edition of Torque there are at least three examples of the lengths to which Hino is going to truly partner with our customers in their business success. And obviously if they’re successful, we are too.

Hino is providing expanded levels of service and technical training to our customers’ maintenance teams. We’re increasingly developing solutions which are purpose-built to the specific needs of customers – hence our production of new tray bodies.

To display our faith in the Hino product we’re providing extended five-year powertrain warranties across the light, medium and heavy duty range as part of our broader Total Support package, and that translates to added security for our customers.

We take a close look at Hino’s versatile Built to Go range of SteelAce, TradeAce and Tipper trucks

Cairns Regional Council is saving on fuel costs and reducing emissions with its fleet of Hino Hybrid trucks

Extended powertrain warranties available across the Hino range

Total Support also includes our 24/7 roadside assist service available to all new Hino owners. It’s free and gives total peace of mind should the unexpected happen.

At the beginning of this year Hino introduced its Maintenance Agreement program that recognises the limitations of a ‘one-size-fits-all’ approach by offering customers the choice of four distinct mechanical service regimes.

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Hino Team Sugawara will have the support of a new, customised Hino 700 Series support truck at the 2014 Dakar Rally

Rather than being reactive we’ve taken the view that pro-activity will prevent the problems, or at least ameliorate the solutions, in the first place.

It goes right to the heart of the Toyota Production System. In the first instance the protocol exists to build products in the most efficient manner, but it equally applies to all facets of the ownership experience.

It’s a back-to-the-source program that identifies potential struggle points and eliminates them before they become real. Our job is to help our customers get the most from their Hino. So rather than selling a truck we are increasingly working with our customers to identify the requirements that lie behind the sale.

Training programs are a really good example. Our work with Bundaberg Regional Council amongst others (covered in this issue) is a benchmark. It’s a value-add which will have great benefits for both our customers and ourselves.

Our Built to Go program maximises load area and takes into account areas of increasing relevance, such as OH&S. There will come a time in the near future where fit-for-purpose construction will be mandatory.

The bottom line, however, is increasingly financial. It’s not just about how much the new truck costs at the time of purchase, but also how much it will cost throughout its life. Warranty provisions are all important, and wherever we can demonstrate our faith in our product, it’s a tangible benefit we can pass to our customers.

We are truly proud that we can live up to our claim of being good business partners.

Steve Lotter President Hino Motor Sales Australia

HEAVY DUTY SUPPORT FOR DAKAR

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HINO AT THE TOP OF THE TREE A national vegetation services company relies on its Hino fleet to get the job done

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FLEET TRAINING

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SUMMER ACTIVITY GUIDE

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COOKING WITH GAS

Hino provides comprehensive training for local government service fleets

Here’s some ideas to help you get the most out of the warmer months

Get the most out of your outdoor spaces by upgrading your old barbecue this summer

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news

Hybrid technology developed on the racetrack For the second year running Toyota is using the highest level of endurance motorsport to test, develop and showcase its hybrid technology.

The Japanese manufacturer has been running two cars in the top-flight LMP1 (Le Mans Prototype 1) class of the World Endurance Championship, which includes the legendary 24 Hours of Le Mans race in France.

This year the team has raced an advanced and updated version of the TS030 HYBRID machine with strong results, including finishing runner-up in the 24 Hours of Le Mans race.

Toyota’s endurance racecars are designed and built at Toyota’s TMG headquarters in Cologne, Germany, while the hybrid

powertrains are developed at Toyota’s Motor Sport Division in Higashifuj, Japan.

The THS-R (Toyota Hybrid System - Racing) powertrain is extremely sophisticated and delivers an almighty punch, combining a 395kW, 3.4-litre naturally-aspirated V8 with a super capacitor hybrid system that provides an additional 224kW of power.

As with the Toyota Group’s road-going hybrid vehicles, including Hino’s 300 Series Hybrid trucks, energy is regenerated under braking.

The TS030 contender can also operate in hybrid-only mode, achieving zero emissions and zero fuel consumption.

2014 will provide teams with a major new challenge as new LMP1 regulations force manufacturers to focus on fuel efficiency rather than sheer output.

AdBlue more widely available at the pump Caltex Australia is expanding its industryleading network of sites where AdBlue is available at the bowser.

Caltex General Manager Marketing Leo Pucar said the network of locations equipped with dedicated AdBlue dispensers would be expanded from 32 to more than 40 by the end of the year.

Caltex said increased availability of AdBlue – a product specifically designed to meet the stringent manufacturer requirements for operating newer European and North American vehicles, including Hino’s range of 700 Series heavy duty trucks – offered a convenient option for the transport industry as it looked to reduce its exhaust emissions.

“With Australia’s vehicle emissions standards continuing to be brought in line with Europe and North America, the transport industry’s demand for products such as AdBlue is quickly growing,” Mr Pucar said.

Safety and value tip the scales in Hino’s favour Hino Australia is offering a raft of special offers for light duty truck buyers available until the end of the year, including free automatic transmission upgrades, free reversing camera and the opportunity for customers to win back the purchase price of their truck.

Hino Australia’s Division Manager for Sales, James Morris, said the free reversing camera and automatic transmission upgrade to Hino’s 300 Series range adds more than $3000 worth of value and improves the safety offering for Hino truck buyers.

assert greater control in low-speed environments, thanks to the low-speed creep ability of Hino’s torque-convertor automatic gearbox.”

Hino’s safety campaign means the 300 Series now offers an impressive suite of safety features, including four-wheel ventilated disc brakes with ABS, Brake Assist and VSC, reversing cameras, automatic transmission, front underrun protection system, dual front SRS airbags and a truck-specific satellite navigation system.

Mr Morris said the chance for 300 Series retail customers to win back the price of their truck would be an enticing opportunity.

“Our integrated reversing camera offers our customers increased visibility and gives them the situational awareness to manoeuvre safely, regardless of the situation,” Mr Morris said.

“It represents a huge bonus for owner-drivers and small business owners – every retail and small sole-fleet buyer of 300 Series trucks will go into the draw to win,” he said.

“The simplicity and ease of use of Hino’s proven Aisin-based automatic transmission means Hino drivers can concentrate on the task at hand and

“All up, it means that right now is the best time in recent memory to pick up a new 300 Series truck.”

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“Caltex AdBlue is specifically designed for use with selective catalytic reduction (SCR) systems, which are now an important part of modern diesel vehicles, and can be confidently used by transport operators to help reduce emissions from their vehicles using this technology.

“Caltex’s multi-million dollar investment program has targeted sites located along major transport routes and in close proximity to major industrial parks and business hubs,” he said.

“The product is also widely available in package form at Caltex transport refuelling sites and we can also arrange bulk or packaged delivery to customer facilities nationwide.”

Hino Australia recently assisted Caltex in promoting its new Vortex Diesel and updated mainstream diesel fuels by lending a Hino 500 Series FD truck to use on its national product roadshow.

More information about Caltex AdBlue, including site locations, can be found by visiting the Caltex AdBlue website at www.caltex.com.au/adblue.

news

Hino Australia goes backto-back for awards Hino Motor Sales Australia took out the 2012 Parts Department of the Year and Service Department of the Year awards, in the process picking up the coveted ‘double victory’ award for the second year running.

Judged by senior Japanese management within the company, the awards recognise worldwide distributor performance for the Japanese financial year ending in March 2013.

Hino Australia Senior Divisional Manager – Product Support and Business Development – Greg Bleasel said winning both awards for the second year in a row is recognition of the important role played by Hino Australia in the global Hino operation.

“We’re very pleased to be acknowledged in

this way for the second time in as many years,” Mr Bleasel said.

“It’s recognition of the enormous effort put in by our hard-working parts and service staff all over the country, making Hino Australia a model for the rest of the world.”

The back-to-back awards follow on from Hino Australia’s first placing in the inaugural Hino Kaizen rally last year, which was presented in recognition of its outstanding dedication in aftersales and Kaizen (Japanese for ‘continuous improvement’) achievement.

The Hino network in Australia caters for all truck sales, customer parts and service needs with a total of 45 dealer sites, plus 10 service and parts outlets nationally.

Hino showcases at AgQuip Wideland Hino in Tamworth backed Hino’s strong support for the agricultural industry with its presence at the AgQuip field days at Gunnedah in NSW in August.

In its third year as a Hino-supported dealer, Wideland Hino Sales Manager Peter Grinter said AgQuip was an important opportunity to talk with and get a direct response from the people who use these trucks.

Wideland Hino displayed a cross-section of light, medium and heavy duty models, including: a 300 Series 617 Pantech, 717 Factory Tipper and 717 fitted with an elevated work platform; a 500 Series FD 1124 ProShift, GT 1322 4x4 and FE 1426 Air X Long fitted with tray and stock crate; and a 700 Series 2848 SS Prime Mover.

“It was the biggest Hino stand at AgQuip for a number of years,” Mr Grinter said.

“We had a great response to the and customers appreciated the opportunity to have a close look at the Hino range.

“We were very happy with the exposure we received at the field days and are pleased with the amount of enquiry generated – with the first truck sold shortly after,” he said.

Hino warms up for Dakar at Rally Mongolia Hino Team Sugawara’s preparations for next year’s Dakar rally continued in August with an impressive performance at Rally Mongolia 2013.

After a strong start, including completing the third stage in top position, the Hino 500 Series truck finished the 3000-kilometre race in third place in the four-wheel division, which included cars.

Team Sugawara sees Rally Mongolia as the ideal proving ground for the Dakar event, and after testing the refined 500 Series truck at the Hino Hamura facility in Japan prior to the rally it was pleased with its strong performance in a race environment.

“There were three points that we wanted to verify in this rally, the truck’s mobility gained from its higher engine output, suspension settings, and improvements in the truck’s terrain traversing performance gained from changes made to tyre specs,” said driver Teruhito Sugawara.

“We noticed these effects in a variety of situations, and got a good feel for the truck’s

improved performance … it was truly a great accomplishment for the team to reduce our time by nearly 10 per cent.

“We are committed to further maturing our truck based on the findings made in Rally Mongolia and preparing ourselves to achieve high rankings in the Dakar Rally,” he said.

Teruhito’s father and Team Sugawara director Yoshimasa also got amongst the action at Rally Mongolia by taking out his fourth-straight victory in the Suzuki Jimny class.

His involvement in the race as a competitor gave him a unique perspective on the performance of the Hino 500 Series truck.

“The truck made it to several checkpoints in first place so I was pleasantly surprised at how much faster it had become,” Yoshimasa said.

“This year, development engineers from Hino Motors actually came to Mongolia before the rally to conduct various tests with the team.

At the 2014 Dakar Rally Team Sugawara will attempt a fifth consecutive Dakar Under 10-litre class win for the Hino 500 Series.

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cover feature

Steel yourselves This summer’s tipped to be an Ace for tradies

In the warmer months Hino tippers and tray-bodied trucks come out in force, pitching in to help with the boom of home and garden work that comes with the sunny season.

Whether it’s landscaping, construction, maintenance or restoration, these versatile units convey tradespeople and their tools to and from as varied a range of worksites as you can imagine.

While many customers will pay little attention to the faithful workhorses parked up by their summer project, those in the know will spot how the purpose-built bodies make the Hino Built to Go range the versatile tools that tradies have relied on for years.

TradeAce

SteelAce

TradeAce finds its niche with builders, plumbers, shop-fitters and cabinet makers among many others. The 4.5-metre all-alloy tray is more than capable of carrying their tools and equipment thanks to a tray floor rated to four tonnes and ladder racks rated to 250kg on standard cab and 350kg on wide cab models.

SteelAce takes up the baton from TradeAce by adding even more load space and toughness. The SteelAce body offers the same 4.5-metre long tray, but as an all-steel tray body engineered to fit two standard pallets side by side.

The ubiquitous Daihatsu Delta has been carting mounds of earth about for years and the Toyota Dyna accommodated the nervous driving style of many an inexperienced apprentice. Hino Dutros are still going strong after many years of service, having picked up where the Delta and Dyna left off before the introduction of the Hino 300 Series.

“The purpose-built bodies make the Hino Built to Go range the versatile tools tradies have relied on for years”

Hino’s 300 Series continues the tradition of the Toyota Group by providing a hardy, dependable foundation on which businesses are built, having much more in common with its famous forbears than you might expect – see page 8.

The removable drop sides, three-inch diameter headboard and front access steps make handling tricky materials easy, while a matching alloy bull bar (wide cab) and nudge bar (standard cab) round out the value package.

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The SteelAce’s floor is rated to 5.2 tonnes, while its three-piece ladder rack can hold 350kg.

Like the TradeAce, SteelAce also has removable drop sides and rear door for easy loading and side steps fitted to both sides to aid access, making SteelAce the ideal tool for concreters, plumbers and construction tradespeople who rely on their vehicle to get the job done.

Tippers Hino Tipper buyers are spoilt for choice – from the smallest 300 Series standard cab 616 IFS, the 300 Series wide cab 917 Factory Tippers and up to the big 500 Series Factory Tipper – the Hino Built To Go Tipper range is broad enough to suit the needs of landscapers, builders, construction tradespeople and local councils.

cover feature

The Hino Built To Go Tipper range is broad enough to suit the needs of landscapers, builders, construction tradespeople and local councils

The gutsy 300 Series 616 IFS standard cab starts the ball rolling with car-like dynamics, thanks to its independent front suspension and smooth gearbox options. It can haul an impressive 1.9 cubic metres of sand, soil or stone without hesitation, thanks to Hino’s efficient and powerful 4.0-litre engine.

The wide-cab 616 and 617 make ample use of the extra chassis width, carrying 2.1 cubic metres, while the 716, 717 and 917 powerhouses can carry an immense 3.0 cubic metres.

For the truly hard yards, however, the 500 Series FC 1022 Tipper range comes into its own, carrying up to 3.6 cubic metres and boasting a GVM range of 8,000 to 10,400kg.

There’s no chance of being late to site, thanks to Hino’s 220-horsepower J07E engine, which also packs a whopping 647Nm of torque.

Hino’s 300 Series, which forms the basis of the bulk of the Built to Go range, remains Australia’s safest, best-performing, most efficient and

most comfortable light-duty truck. The bigger sibling 500 Series is no slouch either, offering Euro V-compliant engines, standard ABS, SRS airbag, front under-run protection, ISRI 6800 Series driver seat and state-of-the-art multimedia system.

So whatever the job, wherever the location and whatever the load, Hino’s range of SteelAce, TradeAce and Tipper trucks are ready and Built To Go.

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cover feature

The exclusive cross-body bracing structure ensures lasting durability and improves impact resistance

The Genuine Article Among the vast number of tray and tipperbacked trucks on Australian roads today, the Toyota Group’s Genuine Bodies stand proudly as the most durable and reliable.

Kyokuto’s high-pressure gear pump and ‘Gouriki’ hoist mechanism provide complete stability during its wide range of movement, ensuring reliable operation day in, day out.

The bull bars are engineered from high-tensile alloys, built for strength, safety and reliability, and can be optioned across Hino’s wide range of trucks.

There’s no mystery to the success of the genuine bodies fitted to Daihatsu Deltas, Toyota Dynas, and Hino’s Dutro, 300 and 500 Series trucks – they’re meticulously built to ensure optimum quality, thoroughly tested to ensure durability, and constantly innovated to ensure peak useability and reliability.

Its exclusive cross-body bracing structure ensures lasting durability and improves impact resistance – a must in rock- and concrete-loading environments – while electro-deposited anti-corrosion treatment ensures a long service life, free of rust perforation or weakness.

Hino’s SteelAce body is manufactured in a dedicated workshop in Dandenong, Victoria, where specialist technicians engineer and fit the highest-quality steel tray bodies available in Australia.

Since 1955, one company has consistently produced the highest-quality tipper bodies and exported them with Toyota Group trucks to international markets.

Kyokuto’s method of electrophoretic deposition is an advanced manufacturing process in which the electrically conductive metal tray bodies are charged with electrons, then fully dipped in a positively charged solution of anti-corrosive treatment.

From its manufacturing base near Osaka on Japan’s Honshu Island, Kyokuto Kaihatsu Kogyo has taken the humble tipper tray and continually refined the design, pursuing ever-higher levels of quality, reliability, technology and durability.

The tipper bodies have found their way to Toyota Group trucks as diverse as the Delta, Dyna, Dutro, and Hino 300 Series and 500 Series. Kyokuto supplies the Australian market with its tipper range exclusively to Hino trucks, resulting in tipper truck packages that outshine the competition.

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The ensuing bond occurs at an ionic level, ensuring a level of coverage and resistance to damage that is unparalleled – so much so, in fact, that high-end car manufacturers such as Porsche, Audi, Lamborghini and Ferrari are now using the same process on the chassis of their latest sports cars.

Hino’s TradeAce and Steel Ace models come standard with a Genuine Hino polished Alloy bullbar.

Hino’s TradeAce bodies are designed to ensure the aluminium trays are every bit as tough and resilient as their steel-based siblings. The heavy-duty aluminium flooring system has been tested to carry four tonnes, while a 3-inch diameter headboard and 2-inch diameter tie-down bars ensure load security.

The TradeAce’s racks can carry loads up to 350kg and heavy-duty side steps offer easy access to both the roof racks and the highsided tray back, making it the perfect mobile tradies’ toolbox.

The unparalleled strength and success of Hino’s Genuine Bodies continues to support Hino’s Built to Go range and, in turn, those lucky enough to experience the difference.

cover feature

Remarkable rubbish removalists clean up with Hino 1300 Rubbish Managing Director Geordie Gill said the company has based its burgeoning success on the ability and reliability of a fleet of Hino 300 Series factory tippers.

“I’ve run an exclusively Hino fleet for at least the last seven years,” he said.

“They’re just a better-made truck than the competition – they’re very robust and ready to work every day.

“The driving experience of the Hino 300 Series was actually one of the main motivators when we upgraded our fleet – using the clutch and manual gearbox is like driving a car and the truck responds well to driver inputs.”

Mr Gill said that because the trucks and their operators engage with the public on a daily basis he required the very highest standards in clean, robust and hassle-free vehicles.

“We originally used Daihatsu Deltas but felt we needed more load space and reliability when the time came to upgrade the fleet,” he said.

“We’ve been able to easily modify the design of the new tipper body to suit our needs and since then we’ve enjoyed the very best in quality, durability and reliability from our Hino fleet, which helps us maintain a professional public presence.

“Hino makes the perfect truck for us;

there’s no need to go anywhere else.”

Established in 1994, 1300 Rubbish provides a convenient personal rubbish removal service to homes and businesses, transforming the image of rubbish collection with uniformed, personable staff and bright red Hino trucks.

Concreter builds on Hino’s solid foundations A South Australian concreter can continue to expand his flourishing foundation-laying business thanks to his new Built-to-Go Hino TradeAce.

“The DPR has always functioned automatically so I have not had to do a manual override, and the hill-start assist feature takes the pressure off driving up ascents, and my clutch too.”

Steve Kyriacou of Largs Bay Foundations credits Hino’s 300 Series 617 TradeAce for supporting the expansion of his business.

The comfort and convenience features of the TradeAce’s cabin have also made a positive impression.

Mr Kyriacou said the Hino 617 TradeAce’s features and wide range of abilities has impressed both him and his mechanic.

“I had my mechanic look under the truck and he was impressed with the structural integrity and systems Hino has put in place to secure and stabilise the underside of the vehicle.

“I expect this truck will serve me well until I retire in about 15 years”

“I expect this truck will serve me well until I retire in about 15 years,” he said.

“The engine is quiet and can do 7.3 kilometres per litre fully loaded, but it’s also very powerful and can pull a full load uphill quite easily.

“The cabin is spacious and the multiple storage facilities make it easy for me to store and find the items I need.

“The suspension in the driver’s seat makes for a comfortable, armchair-style ride, while the multimedia system is easy to use, offering great volume and clarity through the Bluetooth system or the SD card slot, where I like to store my music,” Mr Kyriacou said.

Largs Bay Foundations has been providing high-quality, affordable foundations and driveways to the Adelaide area for more than 15 years.

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hybrid

Council saves fuel, reduces emissions with Hino Hybrid A nine-month fuel consumption comparison carried out by Queensland’s Cairns Regional Council has confirmed significant reductions in fuel usage between Hino Hybrid trucks and similar Hino diesel models in its fleet.

Fleet Assets Engineer Geoff McAlister said the comparison revealed a 12 to 15 per cent reduction in fuel usage for the Hino Hybrids.

“Another two – a 916 and a 716 – have tray bodies fitted and are used as workshop service and breakdown vehicles.”

Mr McAlister said the transition for the drivers from diesel to Hino Hybrid trucks had been a smooth one.

“This was on par with what we were expecting,” Mr McAlister said.

Cairns Regional Council is no stranger to hybrid technology, having put a Hino Dutro Hybrid into service as a maintenance truck at its workshop four years ago.

“There’s been no issues for the drivers – the hybrids are just as comfortable and easy to use as the diesel Hino models.

“We anticipate seeing further maintenance benefits in the future as well, such as reduced brake pad wear thanks to the hybrid system’s regenerative braking feature.”

Mr McAlister said the council expects each Hino Hybrid truck to save about $2400 in fuel costs and reduce CO2 emissions by around 5.3 tonnes per year.

“When you consider the combined reduction in fuel costs and associated reduction in CO2 emissions, we’re very happy with the decision to use Hino Hybrids,” he said.

Mr McAlister said the council’s Hino Hybrid trucks have been successful in their applications.

Two 300 Series 916 Hybrids with garbage compactors fitted were delivered in June last year with another on order and due to be delivered shortly.

“They’re in use seven days a week collecting rubbish from public areas north and south of the Cairns city centre,” Mr McAllister said.

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“The council expects each Hino Hybrid truck to save about $2400 in fuel costs and reduce CO2 emissions by around 5.3 tonnes per year” “The council is always on the lookout for ways to reduce fuel usage and CO2 emissions,” Mr McAlister said.

“For example, in addition to our hybrid trucks the council passenger vehicle fleet includes a number of hybrids, including Toyota Prius.”

“They both have automated manual transmissions, for example, so there’s really been no problems at all.”

Mike Grant from Pacific Hino said Cairns Regional Council was one of the first organisations in the region to use Hino Hybrid trucks.

“Hino’s range of light-duty 300 Series Hybrids are ideal for organisations like local councils in applications such as garbage collecting, where they need reliable, fuel-efficient vehicles that can easily handle the demands of a stop-start urban environment,” Mr Grant said.

“We’re starting to see more groups take an interest in the Hino Hybrid models, and the positive results of the council’s fuel comparison only confirm the benefits of taking up hybrid technology.”

hino total support

Extended warranty provides extra peace of mind Hino’s extended five-year manufacturer’s powertrain warranty is part of Hino Australia’s suite of Total Protection products and services that help make Hino a better choice across the ownership cycle.

Not only does the extended powertrain warranty provide valuable peace of mind when the regular warranty expires, it is also transferable to a new owner which adds to potential resale value.

“We know our customers depend on the reliability of their Hino truck for their livelihood, and extending the powertrain warranty lets them get on with business while safe in the knowledge they’re protected,” said Hino Australia Service Manager, Gus Belanszky.

Hino buyers also have the assurance of knowing their truck will be repaired using the highest quality Hino Genuine Parts, fitted by factorytrained Hino technicians.

“Opting for the five-year extended powertrain warranty makes good business sense, and for a minimal outlay the owner’s business is protected should the unexpected happen,” he said.

The five-year extended powertrain warranty covers the repair and replacement of all powertrain components in the same manner as for the standard warranty.

Components covered by the extended warranty include the engine, transmission and rear axle (excluding seals and gaskets), plus the clutch and propeller shaft.

The table below shows how the extended powertrain warranty applies across the Hino range.

Standard warranty

Extended powertrain warranty

300 Series (including Hybrid)

36 months or 100,000km

60 months or 200,000km

500 Series FC, FD and FE

36 months or 150,000km

60 months or 300,000km

500 Series FG, GH, FL and FM

36 months or 200,000km

60 months or 350,000km

700 Series SH, FS, SS and FY

36 months or 500,000km

60 months or 800,000km

To find out more about the Hino Extended Powertrain Warranty and other features of the Hino Total Protection package, visit the Hino Australia website at www.hino.com.au.

Components not covered by the Extended Powertrain Warranty. All maintenance and service related items, including adjustments and calibrations, equipment and bodies mounted to the vehicle, paint work, soft furnishings and body panels, Allison and ZF transmissions.

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Dakar rally

Hino’s toughest truck taking on world’s biggest rally The hugely successful Hino Team Sugawara can look forward to extra backing in the upcoming 2014 Dakar Rally, thanks to a completely new heavy-duty Hino support truck.

Vehicle

Hino 700 Series ZS

Engine

E13C, 12.9-litre in-line six-cylinder diesel, 410bhp, 1618Nm

Transmission ZF 16-speed ProShift automated manual transmission

Hino Team Sugawara has upgraded to a new 700 Series model, replacing the original 700 Series support vehicle it first used in the 2004 Dakar event.

Building on the rugged foundations of Hino’s 700 Series ZS 6x4 chassis, Team Sugawara has engineered a tough support truck capable of tackling the 10,000-kilometre trek along the west coast of South America, fitting a 350-litre freshwater tank for cleaning and laundry, retractable staircases and ladders, specialist storage boxes for fragile equipment such as windshields, a motorised crane with 300-kilogram load capacity, as well as a generator with welder and air compressor.

The raft of equipment is necessary for the increasingly harsh nature of the Dakar competition and the complete isolation

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in which rally teams find themselves – where even running water is a luxury not available to the campaigners.

The Dakar Rally requires teams to set up camp from scratch over the two-week course of the race, making Team Sugawara’s new 700 Series ZS the operational and logistical base. Spare parts, servicing and repair tools, camping equipment and team amenities are just a few facilities the ZS is tasked with supplying.

The Sugawara-prepped 700 Series ZS maintains solid competition speed despite its 27-tonne gross weight – thanks to the 12.9-litre in-line six-cylinder diesel engine, which pumps out 410 horsepower and more than 1600Nm of torque, and also thanks to the ZF-based 16-speed gearbox maintaining peak torque in the shifting sands.

Drive type

Three axles, six wheels, fourwheel drive on two rear axles

Length

8945mm

Width

2490mm

Height

3791mm

Weight with rear body, including equipment

Approx 13 tonnes

Load capacity

Approx 14 tonnes

Fuel tank capacity

800 litres

While the 700 Series ZS chassis is robust enough to bear repeated punishment in the isolated deserts of South America, following the Sugawara competitors at full race speed as they rocket over sand dunes meant a rethink of some of the systems on the 700 Series ZS. The standard wheels and tyres have been replaced in favour of the same 20-inch wheels and 14-inch-wide tyres fitted to the 500 Series race truck for easy parts sharing in the event of an emergency, while the fuel tank’s volume has jumped from 300 to 800 litres to ensure the truck won’t leave its drivers stranded.

The 700 Series ZS will undergo final testing in the barren sands of Mongolia’s Gobi Desert to ensure its readiness for the running of the world’s toughest rally in January next year, where Hino is chasing its fifth consecutive under-10 litre class championship and 24th consecutive finish.

fleet

Hino trucks at the top of the tree One of the nation’s largest vegetation services companies relies on the toughness and reliability of its large Hino fleet to get the job done with a minimum of fuss.

ETS Vegetation Management (formerly Eastern Tree Service) runs a national fleet of around 280 trucks, and more than half of them are Hinos.

ETS recently took delivery of its first tilt-tray 500 Series GH 1728 XXL wheelbase 6x2 (customised from 4x2) for transporting heavy equipment and recovering vehicles.

“We currently run about 190 Hinos out of our depots around Australia,” said Bill Simmons, ETS National Fleet and Maintenance Manager.

A 300 Series 917 4x2 Cab Chassis tray truck carries a specialised track-mounted EWP that is operated via remote control for awkward, hard-to-reach jobs.

The majority are from the Hino 500 Series medium duty range, featuring fuel-efficient Euro 5-compliant engines, state-of-the-art multimedia unit and safety features like ABS anti-skid brakes, Front Under-run Protection, ISRI airsuspension driver’s seat and driver’s SRS airbag as standard.

“At the moment we have a number of FD and FE medium wheelbase trucks and GH medium and long wheelbase 500 Series models,” Mr Simmons said.

“We also have nearly 30 500 Series GT 4x4 trucks and a couple of 300 Series light duty models too.”

For Mr Simmons, the reasoning behind having so many Hinos in the fleet is simple.

“The Hinos do exactly what we need and they don’t let us down: they’re super-reliable.”

Most of ETS’ 500 Series trucks are fitted with either elevated work platforms (EWPs) for tree lopping, or are used as chipper-tippers to dispose of the offcuts.

Eight have a truck-mounted Jarraff cab and boom that enables cutting along high voltage powerlines where an EWP cannot reach.

“The Hinos do exactly what we need and they don’t let us down: they’re super-reliable” “A typical working day would see the trucks leave the depot for an eight-hour shift, with crews cutting and clearing vegetation from poles, electricity wires and so on,” Mr Simmons said.

“The cutting is mostly done with hydraulic tools, so even though they’re stationary the trucks are running pretty much all day apart from breaks.

“The chipper-tippers tow a wood chipper unit and crew members manually fed the off-cuts into the chipper, with the chips being deposited into the tray ready for disposal.

“With a full bin and a chipper in tow they come close to reaching maximum load limits.”

While its head office is in Victoria, ETS has been

buying its Hinos from Sydney’s City Hino for the last 15 years.

“Traditionally we’ve bought our Hino’s through Chris Geadah at City Hino, largely because most of the custom bodies were fitted in Sydney,” Mr Simmons said.

“Chris and the team at City Hino have always been good to us; they do all they can to help us out and follow through with every enquiry, so we couldn’t imagine dealing with anyone else.”

All the Hinos in the fleet are maintained by ETS’ own technicians who receive regular training at Hino Australia’s headquarters in Sydney.

“Their mechanics are fully trained by Hino and they’re very self-sufficient,” said Mr Geadah.

“They have their own workshops in all states, and every couple of years they send their maintenance staff to head office in Sydney to get the expert training and guidance they need to keep the Hino fleet running smoothly.

“After so many years we enjoy a good working relationship with the people at ETS and they’re really happy with the Hino product,” Mr Geadah said.

ETS began operations in Victoria in 1981 as a specialist power line tree clearing service.

In 1999 ETS expanded into Queensland, followed by Tasmania in 2006 and New South Wales and Western Australia in 2009. It currently employs over 600 staff across the country.

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training

Fleet training for local govt maintenance staff Hino’s policy of providing factory-level backing for customer maintenance staff has been reflected in the latest round of Hino product familiarisation training for local government customers.

Hino Australia took its training to the customer in the case of Bundaberg Regional Council, when Fleet Training Manager Sergio Bonvini delivered product familiarisation training to seven service staff at the council’s operations training room and workshop in Bundaberg.

Maintenance Coordinator for Fleet Service Peter Stanton said Bundaberg Regional Council has 18 Hino trucks either in service or awaiting delivery, including five 300 Series, eight 500 Series and five 700 Series.

issue #4 2013

Meanwhile, plant mechanics and diesel fitters from Cloncurry Shire Council, Cassowary Coast Regional Council (Innisfail and Tully depots) in Queensland were also recently visited and trained by Mr Bonvini.

Greater Taree City Council opted to attend the training at Hino’s Sydney

“It’s great to be able to have Hino’s fleet training manager … help ensure our staff’s skills and knowledge are up to speed so we get the most out of our Hino trucks”

“These trucks fill a wide variety of roles, including water-waste service, fuel truck, crane/ tip truck, road construction and maintenance and parks maintenance,” he said.

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“The key outcomes of the training were a better understanding of the Hino product, learning the correct procedures when dealing with the new AdBlue system, familiarisation with the various truck components and better understanding of the correct diagnostic system approach when using the Hino DSTi scan tool.

headquarters, in the recently revamped Hino Training Centre facility.

All three councils have new-model Hino 300 Series Euro 5 trucks.

In addition, two have

“It’s great to be able to have Hino’s fleet training manager come up and help ensure our staff’s skills and knowledge are up to speed so we get the most out of our Hino trucks,” Mr Stanton said.

new 500 Series Euro 5 models and two have 700 Series Euro 5 trucks.

Cassowary Coast’s Hino fleet includes a 500 Series garbage compactor.

training

Greater Taree City Council has used Hino trucks for three decades and of the three operates the most diverse range of Hino models, with new 300 Series and 500 Series, Dutro and Ranger Pro trucks in service.

Greater Taree City Council Supervisor, Mechanical Services, Roch Foster said the current fleet is used to carry out a wide variety of roles, including as water carts, tippers, moving floats, towing out-front mowers for parks and gardens, road construction and sign usage.

“We sent two plant mechanics down to Sydney for the full day of training,” Mr Foster said.

“They received an excellent general overview of the latest trucks and plenty of helpful Hino diagnostic system approach tips.”

Hino Australia has a state-of-the-art training centre at its head office in southern Sydney,

where Sergio Bonvini heads the team of presenters and instructors.

“Serviceability has always been a key design feature of Hino trucks,” Mr Bonvini said.

“Features such as the engine and cabin design make for greater ease of servicing.

“Everywhere you look in the Hino cab you see impressive attention to detail, with easyto-remove service panels and easy access to electrical components.”

Mr Bonvini said at the completion of the day’s training, participants should have the necessary skills and knowledge to keep the Hino fleet of vehicles running efficiently and smoothly.

Hino fleet customers who would like to find out more should contact Sergio Bonvini, Hino Australia Fleet Training Manager, on (02) 9914 6633 or sergio.bonvini@hino.com.au.

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holiday tips

Summer Days

Stuck for ideas on what to do this summer? Get out and about with our complete activity guide, from relaxing on a secluded beach to going on a well-earned road trip.

1

Learn to scuba dive

More than two-thirds of the planet is covered by ocean, so you might be missing a lot of sightseeing. The Great Barrier Reef is an underwater UNESCO World Heritage site.

Learn to scuba dive at padi.com/scuba

2

Sing in the festive season

There aren’t many better ways to spend a warm evening in the lead-up to Christmas than joining in the chorus with like-minded folk at a Carols by Candelight event. There is sure to be one near you but check out carolsinthedomain.com for some inspiration.

3

Wine away the hours – tour a wine district

There’s a cool wine region within easy drive of where you live, I’m sure. Why not stay for a tantalising dinner too? Lots to choose from.

Want some ideas? Try visitvineyards.com or agfg.com.au

4

On yer bike – where can you ride?

Riding a bicycle is one of the healthiest forms of low impact exercise. Pop a couple of mountain bikes in the back of the SUV and get out there. Local parks often have special tracks too. Don’t forget your helmet: bicyclingaustralia.com.au/wheretoride

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Go off road and back on it

Did You Know?

Even if you don’t see yourself as the next Mike and Mal, you can still enjoy all the adventure of a 4WD expedition. A day out or way out, the choice is yours. Also consider staying on the beaten track with a road trip. Outback, up the coast, in the mountains, there’s lots to see and enjoy. Enhance the trip by seeking out some of the iconic ‘big’ sites such as the Big Banana, Big Pineapple and Big Merino.

See hemamaps.com.au for more.

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• Both FJ Cruiser and Prado share the same front suspension system as the light duty Hino 300 Series 616 IFS truck

Find a secret beach

Australians are spoiled for beaches. Get selfish and find some sand all for yourself.

There are secluded beaches everywhere for swimming, surfing, paddling or just a romantic stroll. Always remember to slip, slop, slap. Get some sand between your toes at australiangeographic.com.au/journal/10best-secluded-beach-spots-in-australia. htm

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• Toyota’s FJ Cruiser and Prado SUVs are built at the Hino Motors assembly plant in Japan

Themed for adventure

Fancy cruising down a super-fast waterslide or belting around in a rollercoaster, and eating dagwood dogs and fairy floss all day? You can do all this at Australia’s theme parks. There’s more than just those rather famous ones in Queensland too. Step into another world here to find out more: goaustralia.about.com/od/ discoveraustralia/a/themeparks.htm

8

Kick your heels up

Get into the festival spirit at one of Australia’s famous outdoor music gigs. Blues, rock, jazz, reggae, you name it. Remember Woodstock?

Neither do we but to find out where to let your hair down go to our-festivals-australia.com

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Auld Lang Syne

Don’t start scratching your head the day before; get a run-up on New Year’s. It’s a great excuse to find somewhere new to see in 2013.

There’s plenty on all around the country.

See newyearseve.com.au

holiday tips 10

Talk to the animals

We all remember the zoo. It was fun then and it’s still plenty of fun for all the family, so scoop up the offspring and head out for a wildlife adventure.

Find all creatures, great and small at hotfrog.com. au/Products/Zoos-Animal-Sanctuaries

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Hot foot it

Whether it’s a stroll in the park or a fullyfledged adventure, walking is good for the mind, body and soul. For fancy footwork, step out with anthology.travel or parktrek.com

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Just cruisin’

All the world is cruising to Australia.

Summer will be busy, but book early for savings and the best cabins. Check out the latest deals at ecruising.travel

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Market a date

Put the brakes on fast food and visit your local produce and farmers’ market – or get out of town and find one. Pure organic fruit and vegetables, handmade sweets and preserves, cute gifts and fun stuff.

The supermarket won’t miss you for a day.

Start here: farmersmarkets.org.au

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Island life

Whether it’s on a deserted atoll or lavish resort, islands evoke an unmistakable sense of seclusion and escapism. Get away from it all, and then some. Here’s a few for starters. heronisland.com, rottnestisland.com, lordhoweisland.info

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C’mon Aussie

It just wouldn’t be an Aussie summer without cricket. Get down to see our lads in action at the MCG, SCG, ‘Gabba or Adelaide Oval.

Get the stumps out at home too, roll your arm over and bring back the Backyard Ashes!

Pad up at cricket.com.au

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Hook, line and sinker

Whether it’s a simple handline on the jetty or fully-fledged marlin hunt, reeling in a fish is always a great start to the day. Tow the tinnie out or charter a cruiser; just get out there.

Bait’er up at fishinginaustralia.com.au

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Great southern land

Don the stubbies and a singlet and host a barbie or attend the many events around the country to commemorate not only the arrival of the First Fleet at Sydney Cove in 1788, but also the many people and things that make this land great on Australia Day. Look here for some patriotic ideas: australiaday.org.au

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Hang five

Even if you don’t own a board, there’s no excuse not to give it a go. Surfing is as Aussie as Vegemite so check out one of the surf schools at any of the major surfing locations around Australia. Start here: sasurfschools.com.au

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Cinema by the stars

“Australians are spoiled for beaches. Get selfish and find some sand all for yourself”

Going to the movies is a great little escape from reality, but the experience takes on a whole new dimension when you’re watching it in the open air, under a clear, starry night.

It’s Moonlight Cinema and it’s fantastic.

Let the credits roll at: moonlight.com.au

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Get cultured

Visiting some of Australia’s many excellent museums and galleries is a worthwhile way to escape the heat while learning something and getting a little cultured. Look up museumsaustralia.org to find one near you.

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lifestyle

Cooking with gas Now’s a great time to get the most out of the warmer weather and upgrade your old barbeque.

But before you throw the old one out, it’s worth taking a few moments to ask yourself a few questions and make sure you get the right one for your needs and budget.

How much outdoor space do you have? How often will you use it? How many people will you be cooking for? What is your budget? And perhaps most importantly, how do you like to cook on your barbeque?

“Cooking food outdoors has always been synonymous with the relaxed Australian lifestyle, and with the concept of the ‘outdoor room’ gaining popularity in recent years, getting the right barbeque to suit your needs and enhance your enjoyment is more important than ever,” says Barbeques Galore Product Manager, Peter Anderson.

Another consideration is the type of fuel the barbeque will use. Charcoal is great for those who like the taste of smokey-flavoured food.

The downside is that they need to be lit and prepared well before you are ready to cook, clean up can be a lot more work and surprisingly, fuel costs per barbeque are higher than gas.

Gas (LPG or natural) barbeques heat up quicker and you have greater control of the cooking temperature via the burner control knobs. They are also quick and easy to light with cleaner cooking.

If you cannot easily use gas or charcoal in your preferred barbeque location, but it is close to a power source and under cover, you might want to consider electric power. This offers simple heating without the potential of running out of gas. But the limited power available through a normal domestic 240-volt outlet means you are restricted to a very small capacity compared to ‘cooking with gas’.

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issue #4 2013

Once you’ve decided on the fuel source, it’s time to think about the type of barbeque that suits you best.

Portable Ideal if you live in an apartment and only have a small balcony, or if you want to use it for picnics or camping trips. You can choose from one with folding side shelves, a detachable stand or a table-top model.

“Cooking food outdoors has always been synonymous with the relaxed Australian lifestyle” Flat Top Solid hotplate versions are easy to use and are ideal for cooking sausages or a big Aussie breakfast of bacon and eggs. They’re easy to clean and they get the job done with a minimum of fuss.

Hooded This is the most versatile option and probably the most popular in recent years. The hood traps the heat and lets you extend your cooking options beyond grilling and frying to baking, roasting, smoking and cooking pizzas – basically doubling your barbecue as an oven. You can add accessories like a rotisserie to extend your cooking options.

Most importantly, you need to be sure that the barbeque you buy suits your cooking style and the types of food you want to serve.

Conduction (hotplate) Cooking on a flat hotplate or solid griddle is simple, efficient and avoids unwanted flare-ups.

However more and more people prefer instead the more gourmet tastes and textures from cooking on an open grill where there is some interaction between the flames and the food rather than just using what is effectively an outdoor frypan.

Convection (grill cooking) This is where real barbeque flavours come from.

Oils and juices falling from the food hit the flames and change to smokey vapours that rise back up and infuse wonderful flavours into the food.

A barbeque that has a roasting hood lets you cook roasts and control the smoke level, saving time and fuel in the process.

Radiant (grill or rotisserie cooking) Recent technology has given us gas barbeques with radiant burners that glow red hot instead of using an open flame. A quartz dome over the burner allows the food to be beautifully seared by the direct heat, while fats and oils are vapourised without catching fire as they roll off the quartz. Rotisseries cooking over radiant heat take this a step further by also self marinating the food as it cooks.

Once you’ve made your choice, factoring in a good quality barbecue cover to protect your investment from dust, moisture and rust and prolong its useful life is a good idea.

For a full range of information, advice and cooking tips, check out www.barbecuesgalore.com.au or visit one of their retail outlets around the country.

hino.com.au

45 years on, still legendary

HMs00351/FP

Our legendary buses and coaches are custom made to your specifications and wear the HINO badge, so you know you’re getting quality engineering.

So trust a brand with its roots in home soil, 45 years on and HINO is still producing legendary transport solutions.

Roll with a legend

a toyota group Company

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hino.com.au

LEGENDS NEVER DIE. When we do a job, we do it right. Take our 22 starts, 22 finishes, 13 class wins and a 4th consecutive championship in the under 10 litre category in the grueling Dakar Rally. Such legendary performance is proof that Hino really is a better class of truck.

HMS00339/A42

A Toyota Group Company

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issue #3 2013