Hitachi ID Password Manager: Detailed presentation

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Hitachi ID Password Manager

Managing the User Lifecycle Across On-Premises and Cloud-Hosted Applications

Integrated credential management for users: passwords, encryption keys, tokens, smart cards and more.

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Agenda • • • • •

Hitachi ID corporate overview.

ID Management Suite overview.

Password problems and Hitachi ID Password Manager benefits.

The HiPM solution.

Software demonstration.

© 2012 Hitachi ID Systems, Inc.. All rights reserved.

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Hitachi ID Corporate Overview

Hitachi ID is a leading provider of identity and access management solutions.

• • • • •

Founded as M-Tech in 1992.

A division of Hitachi, Ltd. since 2008.

Over 900 customers.

More than 11M+ licensed users.

Offices in North America, Europe and APAC. • Partners globally.

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Representative Hitachi ID Customers

© 2012 Hitachi ID Systems, Inc.. All rights reserved.

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ID Management Suite

Š 2012 Hitachi ID Systems, Inc.. All rights reserved.

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PM Advantages Hitachi ID Password Manager Built-in Functionality:

Others

• • • •

Password synchronization Password and PIN reset.

HDD crypto key recovery.

Enterprise single sign-on.

• Password reset.

• • • •

Web browser, smart phone.

Phone call.

PC login screen.

At the office or mobile (WiFi, VPN).

• Web browser.

• PC login screen.

• Only available at work.

Always available:

Integrations: • 110+ target types.

• 10 ITSM systems.

• Typically 10-20 connectors.

• Built-in auto-discovery.

• Built-in replication.

• Managed enrollment.

• Single server.

• Lots of scripting.

Scalability:

© 2012 Hitachi ID Systems, Inc.. All rights reserved.

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Problem: Too Many Passwords Every login account has its own: • • • •

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Password complexity creates business problems: • High call volume : Users forget or lock out their passwords.

This can be 30% of help desk workload.

• Sticky notes : Users write down their passwords and may leave them in public view.

• Bad passwords : Users choose simple, easily guessed passwords.

Password value.

User interface.

Strength rules.

Expiration date.

The HiPM Solution

Hitachi ID Password Manager addresses the problems that arise from password complexity: • • • •

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Cost savings from simplified password management, rapid deployment, low TCO and fast ROI. Improved security from strong authentication, policy enforcement.

Scalability to hundreds of thousands of users.

Flexibility to integrate with existing infrastructure.

Problem: Password Management Costs End users:

Lose productivity when they have trouble logging in.

Support analysts:

Spend much of their time resolving password problem calls. Must be staffed for peak volume after holidays.

System administrators:

Resolve escalated password problems.

© 2012 Hitachi ID Systems, Inc.. All rights reserved.

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HiPM Cost Savings Synchronization:

Eliminates 60% to 90% of password problems.

Self service reset:

When adopted by 40% to 70% of users, diverts problem resolution away from the help desk.

Assisted reset:

Shortens remaining password reset HD calls by 50% or more, to about 1 minute/call.

Problem: Password Security Policy:

Users prefer easily guessed passwords, write and share passwords.

Authentication:

Weak caller authentication prior to HD password resets.

Delegation:

Support staff require too many administrative logins.

Accountability:

For support staff who perform resets.

Encryption:

Passwords should not be sent or stored in the clear.

HiPM Security Benefits Policy:

Hitachi ID Password Manager can enforce over 50 password rules, on every system.

Synchronization:

No need to write down multiple passwords.

Authentication:

Users are identified before being allowed a HD password reset.

Delegation:

Support staff no longer require administrative credentials.

Accountability:

All password-related events logged.

Encryption:

Sensitive data is sent and stored encrypted.

Š 2012 Hitachi ID Systems, Inc.. All rights reserved.

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The Hitachi ID Solution is Flexible Customize:

Every aspect of the user interface

Integrate with:

110+ target system types Call tracking systems HR systems Authentication hardware Meta directories IVR servers

Enforce:

Password policy Authentication rules

User Interface Flowchart Access

Identify

Authenticate

Desktop Web Browser

Network Login ID

Password

Update Passwords

Workstation Login Prompt

E-mail Address

Hardware Token

Manage Login Profile

PDA Web Browser

Employee Number

Smart Card

Manage Q&A Profile

Answer Personal Questions

Register Voice Print

Biometric Sample

Manage H/W Token

Telephone

Action

Š 2012 Hitachi ID Systems, Inc.. All rights reserved.

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Included Connectors

Many integrations to target systems included in the base price:

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Directories: Any LDAP, AD, WinNT, NDS, eDirectory, NIS/NIS+.

Servers: Windows NT, 2000, 2003, 2008, Samba, Novell, SharePoint.

Databases: Oracle, Sybase, SQL Server, DB2/UDB, Informix, ODBC.

Unix: Linux, Solaris, AIX, HPUX, 24 more.

Mainframes, Midrange: z/OS: RACF, ACF2, TopSecret. iSeries, OpenVMS.

HDD Encryption: McAfee, CheckPoint.

ERP: JDE, Oracle eBiz, PeopleSoft, SAP R/3 and ECC 6, Siebel, Business Objects.

Collaboration: Lotus Notes, Exchange, GroupWise, BlackBerry ES.

Tokens, Smart Cards: RSA SecurID, SafeWord, RADIUS, ActivIdentity, Schlumberger.

WebSSO: CA Siteminder, IBM TAM, Oracle AM, RSA Access Manager.

Help Desk: BMC Remedy, SDE, HP SM, CA Unicenter, Assyst, HEAT, Altiris, Track-It!

Cloud/SaaS: WebEx, Google Apps, Salesforce.com, SOAP (generic).

Simple Integration with Custom Apps • Hitachi ID Password Manager easily integrates with custom, vertical and hosted applications using flexible agents .

• Each flexible agent connects to a class of applications: – – – – – – – –

API bindings (C, C++, Java, COM, ActiveX, MQ Series).

Telnet / TN3270 / TN5250 / sessions with TLS or SSL. SSH sessions.

HTTP(S) administrative interfaces.

Web services.

Win32 and Unix command-line administration programs.

SQL scripts.

Custom LDAP attributes.

• Integration takes a few hours to a few days.

• Fixed cost service available from Hitachi ID.

© 2012 Hitachi ID Systems, Inc.. All rights reserved.

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Multi-Master Architecture , nix , U 90, D 3 A S/ P, O DA 0 d e L S40 tiv or Na assw ge A p han Password c Synch Trigger Systems

User

IVR Server

VPN Server

Reverse Web Proxy

lid Va

Load Balancer

SMTP or Notes Mail

Various Protocols Secure Native Protocol

PW

Hitachi ID Application Server(s)

Target Systems with remote agent: AD, SQL, SAP, Notes, etc

SQL DB

SQL/Oracle

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& Incident up ok Management Lo System System of

Firewall

g Tri

Record

ca Lo

etw lN

ork

Target Systems

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m Re

Firewall

ot

n Ce a t a eD

ter

Proxy Server (if needed)

HTTPS

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Target Systems with local agent: OS/390, Unix, older RSA

s ce rvi Se b We

SQL DB

ails Em

TCP/IP + AES

ate

, ted os s h ud app Clo aaS S

Scalability and Fault-Tolerance • • • • • • •

Multiple Hitachi ID Password Manager servers can be configured for load balancing.

Data is automatically replicated between servers in real time.

Built-in high performance identity cache accelerates system response.

A service monitors the health of each server and may restart it or take it out of circulation.

A proxy server compensates for slow or insecure connectivity to remote target systems.

There are production customers with up to 300,000 users on just two servers.

Replication has been scaled to 20 servers.

© 2012 Hitachi ID Systems, Inc.. All rights reserved.

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Password Synchronization Problem

Solution

• Users have too many passwords:

• Password synchronization pushes password updates from one system to another:

– On different systems, – with different policies, – expiring at different times.

• Complexity leads users to do bad things: – Write down passwords ("sticky notes").

– Forget/lock out passwords and call the help desk.

– Reuse old passwords.

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– Multiple physical passwords.

– Same value everywhere.

• Password synchronization allows users to: – Remember a single password value.

– Manage it on a single schedule.

– Comply with a single password policy.

Transparent Password Synchronization

Password synchronization is designed to help users maintain a single, strong password across multiple login IDs. Transparent password synchronization leverages an existing user interface.

• Users change their passwords natively on: – – – – – –

WinNT/Win2K/Win2K3 servers, Windows NT, Active Directory domains, Unix servers, LDAP directories, OS400 / iSeries servers, z/OS mainframes (RACF, CA-ACF2, CA-TopSecret)

• Hitachi ID Password Manager enforces a global policy, prohibiting users from choosing weak passwords. Approved passwords are synchronized to other login accounts associated with the same user.

© 2012 Hitachi ID Systems, Inc.. All rights reserved.

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Transparent Synchronization Architecture

d e tiv or Na assw ge p han c

User

Password Synch Trigger Systems

. ch yn s rt Sta Hitachi ID Management Suite

Target Systems with local agent: OS/390, Unix, RSA Target Systems with remote agent

Load Balancer

TCP/IP + AES Secure Native Protocol

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Web Password Synchronization

Password synchronization is designed to help users maintain a single, strong password across multiple login IDs. Web password synchronization exposes a new user interface.

• • • •

Access a Web-based password change screen using any browser.

Enter a trusted network login ID and password.

Select a new password for one or all systems and accounts.

Review results from the password update on each system.

© 2012 Hitachi ID Systems, Inc.. All rights reserved.

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Web Password Synchronization Architecture

User

b We b We

Target Systems with local agent: OS/390, Unix, RSA

Hitachi ID Management Suite

Target Systems with remote agent

Load Balancer

TCP/IP + AES Secure Native Protocol

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Prompting Users to Synchronize

Users do not volunteer to change their passwords.

• Hitachi ID Password Manager can identify users who should change their passwords either based on upcoming expiration on a target system, or based on the last HiPM update.

• Users are asked to change their passwords: – By e-mail, with an embedded URL to the HiPM server.

– By a Web browser, automatically opened during the network login script.

© 2012 Hitachi ID Systems, Inc.. All rights reserved.

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Benefits of Password Synchronization • Improved user service.

• Users have fewer password problems, so waste less time with login problems and call the help desk less frequently.

• New passwords meet global quality standards.

• All passwords are changed regularly.

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Self Service Password Reset Problem

Solution

• Some users continue to forget passwords or trigger lockouts.

• These users still call the help desk.

• High call volume is expensive.

• Self-service password reset enables users to authenticate themselves with something else (a token, biometric, personal questions, etc.) and reset their own password(s).

• Hitachi ID Password Manager SSPR allows these users to resolve their own problems: – This lowers help desk call volume.

– User service is available 24x7.

– Accessible via web browser, phone or from the login prompt.

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Access from Login Prompt Problem

Solution

Users who forget their network password cannot launch a Web browser to access the self service password reset application.

• Secure Kiosk Account (SKA): access to SSPR without client software ("guest" account).

• GINA service: access to SSPR from UI extension – no GINA DLL. • Hitachi ID Phone Password Manager: turn-key telephone access to SSPR. • Temporary VPN: access to SSPR from outside the corporate network.

© 2012 Hitachi ID Systems, Inc.. All rights reserved.

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Secure Kiosk Account (SKA)

Support locked out users without deploying client software.

• • • • • • • • •

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User signs on with the login ID HELP No password is required to sign into the SKA. The SKA account has a special security policy.

The policy specifies an alternate to the Windows shell.

The Hitachi ID Password Manager shell opens a kiosk-mode Web browser to the self service password reset Web page.

Applies both to on-line and mobile users.

Can be used to reset/unlock both local and networked passwords.

No browser navigation, controls, border, etc.

Closing the browser logs the user off.

GINA Extensions

Support locked out users without a "generic" domain account: • Extend the Windows Graphical Identification and Authentication (GINA) subsystem, which: – is responsible for capturing Ctrl-Alt-Del, – presents the login screen and – handles screen savers.

• The Windows GINA can be replaced by third-party DLLs, such as: – Novell NetWare.

– Strong authentication products (smart cards, biometrics, etc.).

• Hitachi ID Password Manager includes two GINA extension approaches, both of them: – Launch a kiosk-mode web browser.

– Run the browser with an unprivileged account.

• The first is a GINA wrapper DLL that adds a password reset button in the login prompt.

• The second is a GINA service program that adds a password reset button without modifying the native GINA DLL.

© 2012 Hitachi ID Systems, Inc.. All rights reserved.

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Self-service via Telephone • Identification options: – Numeric ID (e.g., employee number).

– Numeric mapping of network login ID. • Authentication options: – Numeric security questions (e.g., driver’s license, DoB).

– Biometric voice print verification.

– Hardware token.

• Features: – Password reset / unlock.

– Token PIN reset.

– HDD encryption key recovery.

• Platform options: – Use Phone Password Manager (turn-key system).

– Extend call logic on an existing IVR, using Hitachi ID Password Manager API. • Limitations: – Cannot reset PINs on smart cards.

– Cannot update cached credentials on mobile PCs.

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Flexible, Secure Authentication • • • •

Hardware tokens: generated password + keyed PIN. Biometric: voice print, finger print.

PKI: smart cards, software certificates.

Challenge/response using: – – – –

Built-in or external data source.

Both user-defined and standard questions.

A flexible algorithm to validate answers.

Multiple sets of multiple questions.

• Open architecture: Easily integrate with new authentication systems.

© 2012 Hitachi ID Systems, Inc.. All rights reserved.

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Benefits of Self Service Password Reset Savings

Security

40% to 70% of users resolve their own problem, and do not call the help desk.

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• Stronger authentication prior to password resets.

• Reset passwords meet quality controls.

• Detailed audit trail of authentication attempts, resets.

Help Desk Password Reset Problem • Even with synchronization and self service password reset, some users continue to call the help desk.

• These calls can take 5-15 minutes to resolve and cost $25 – $35.

Solution • Assisted password reset shortens password-related support calls.

• One process and UI handles everything: – – – – –

Authenticate the analyst.

Authenticate the caller.

Reset multiple passwords.

Clear lockouts.

Create/close a support incident (ticket).

• Reduce call duration to about 1 minutes.

• Lower incident cost.

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Assisted Password Reset Process • Help desk analysts use a Hitachi ID Password Manager Web page to: – – – – –

Login (authenticate the analyst).

Look up the caller’s record.

Authenticate the caller.

Reset one or more passwords.

Automatically create a ticket in the call tracking system.

• Call resolution time is reduced to 1 – 2 minutes.

• Help desk analysts don’t require direct access to target systems.

© 2012 Hitachi ID Systems, Inc.. All rights reserved.

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Call Tracking, E-mail Integration

Hitachi ID Password Manager has an open architecture to notify other systems of over 116 types of events.

• Simple configuration specifies what events to capture and what actions to take.

• Binary integration programs are included for: – – – – – – – – – –

Altiris Assyst BMC Remedy BMC Service Desk Express CA Unicenter Clarify HEAT InfraHD HP Service Desk Tivoli Track-It!

• Open integrations via SMTP, HTTP, HTTPS, XML, ODBC interfaces.

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HiPM Assisted Service Notes

Help desk analysts may: • • • •

Either see, or be required to type answers to caller-authenticating questions.

Either reset passwords, or reset-and-expire passwords.

Enable or disable caller access to Hitachi ID Password Manager self service.

Be granted the ability to: – See or edit answers to security questions.

– See or edit login ID profiles data.

– Manage SecurID tokens.

© 2012 Hitachi ID Systems, Inc.. All rights reserved.

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Benefits of Assisted Password Reset Savings

Security

Remaining password reset calls are reduced to approximately 1 minute.

• Ensure that callers are always authenticated prior to password resets.

• Reduce the number of people with administrative rights.

• Improve accountability for help desk password resets.

• Enforce password policy over reset passwords.

© 2012 Hitachi ID Systems, Inc.. All rights reserved.

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Impact of Synchronization and SSPR

calls problems

Š 2012 Hitachi ID Systems, Inc.. All rights reserved.

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RSA SecurID Token Management Problem

Solution

Users with RSA SecurID tokens forget their PINs, lose their tokens, require clock synchronization, etc. These issues generate help desk calls.

Users can clear, synchronize or reset their token PINs; synchronize their token clocks; enable/disable their tokens or get emergency access passcodes using the Hitachi ID Password Manager self service token management feature. In addition, HiPM can authenticate users by validating a current RSA SecurID token pass-codes against the RSA server.

Token Management Process • Users authenticate with a password.

• Once authenticated, users can: – – – –

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Enable / disable tokens.

Request emergency access codes.

Clear / set their PIN. Re-synchronize tokens.

Benefits of Token Management Savings Fewer, shorter help desk calls for token problems.

Security • Fewer people with ACE administration privileges.

• Stronger authentication prior to token support.

© 2012 Hitachi ID Systems, Inc.. All rights reserved.

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Managed User Enrollment Problem

Solution

• Deployment may require new user profile data:

• Hitachi ID Password Manager includes a managed enrollment system, which identifies users that need to enroll and invites them to do so.

– Question/answer pairs for authentication.

– Login ID reconciliation between systems.

– Biometric samples (e.g., voice prints).

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Reconcile Login IDs Between Systems

Where login IDs are different on some systems, and there is no existing directory, meta directory, matching attribute or map file to connect them, users can be prompted to "claim" their own IDs: • Users sign into a secure Hitachi ID Password Manager registration Web page.

• Users enter a login ID and password.

• HiPM finds unallocated instances of the login ID in the identity cache and tries to sign into those target systems with the password the user provided.

• The login ID / target system ID is added to the user’s profile if the password worked.

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Benefits of Managed Enrollment Savings

Security

Rapid deployment, low-cost data gathering.

• • • •

Secure authentication prior to registration.

Collect answers to security questions.

Correlate login IDs across all systems.

Identify orphan accounts.

© 2012 Hitachi ID Systems, Inc.. All rights reserved.

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Rapid Deployment and Low TCO Optimized to minimize effort:

Using Hitachi ID Password Manager technology:

• Password management with HiPM:

• Built-in nightly auto-discovery of IDs, entitlements.

• Both attribute-based and self-service ID mapping.

• Automatically managed user enrollment • No requirement for client software.

• 110 connectors out of the box.

• Rapid integration with custom, vertical apps.

• Easy customization of GUI, business logic.

– Initial deployment: 4 to 8 weeks of effort.

– Ongoing maintenance: 0.25 to 0.5 FTE.

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Competitive Advantages Unique features

Rapid deployment

• Self-service password/PIN reset from anywhere.

• Workflow to refresh OrgChart data.

• Request for resources mapped to AD groups.

• Detect/block effective SoD violations.

• Key features built-in, not custom: – – – –

Change request forms.

Authorization process.

Access certification UI. Auto-discovery.

• Self-service ID mapping.

• Unique approach to workflow.

Scalable platform • • • •

Integrations

Real-time data replication.

Multi-master architecture.

Proxy server to cross firewalls.

Stored procedures, native code for speed.

• • • •

110+ included connectors.

Flexible connectors.

Built-in implementers workflow.

Integrated with incident management, SIEM, etc.

© 2012 Hitachi ID Systems, Inc.. All rights reserved.

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HiPM Animated Demonstration

The following animations illustrate core Hitachi ID Password Manager user interfaces and processes:

• Security question enrollment:

• SSPR with GINA Extension:

– A user authenticates and completes his personal profile of questions and answers.

• Alias enrollment:

• SSPR with Vista credential provider:

– A user attaches non-standard login IDs to his profile.

• Password expiration: – A user is invited, via e-mail, to change soon-to-expire passwords.

• Self-service password reset (SSPR) using Secure Kiosk Account: – A locked out user resolves his own problem, from the login prompt, without client software deployment.

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– A locked out user resolves his own problem, from the login prompt, using a GINA extension.

– A locked out user resolves his own problem, from the login prompt, using a Windows Vista credential provider.

• Assisted password reset: – A help desk analyst signs in with an RSA SecurID token and resets a caller’s password.

• PIN Reset for an RSA SecurID token: – A user resets his RSA SecurID token PIN with HiPM.

Locked out Windows 7 user resets own password

Animation: ../pics/camtasia/psynch-2/win7-credential-provider.cam

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Locked out Windows XP user resets own password

Animation: ../pics/camtasia/psynch-2/5-password-reset-gina.cam

© 2012 Hitachi ID Systems, Inc.. All rights reserved.

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Locked out Windows user resets own password (no software footprint)

Animation: ../pics/camtasia/psynch-2/4-password-reset-ska.cam4

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Enrollment of security questions

Animation: ../pics/camtasia/psynch-2/1-qa-enrollment.cam

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Enrollment of non-standard login IDs

Animation: ../pics/camtasia/psynch-2/2-alias-enrollment.cam

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RSA SecurID Self Service Token Support

Animation: ../pics/camtasia/psynch-2/8-rsa-token-reset.cam

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Reminder to change passwords

Animation: ../pics/camtasia/psynch-2/3-password-expired-email.cam

Š 2012 Hitachi ID Systems, Inc.. All rights reserved.

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Assisted Password Reset

Animation: ../pics/camtasia/psynch-2/7-password-reset.cam

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Hitachi ID Professional Services • Hitachi ID offers a variety of services relating to Hitachi ID Password Manager, including: – – – – – –

Needs analysis and solution design.

Fixed price system deployment.

Project planning.

Roll-out management, including maximizing user adoption.

Ongoing system monitoring.

Training.

• Services are based on extensive experience with the Hitachi ID solution delivery process.

• The Hitachi ID professional services team is highly technical and have years of experience deploying IAM solutions.

• Hitachi ID partners with integrators that also offer business process and system design services to mutual customers.

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Hitachi ID Solution Delivery Approach Fixed-price:

All work is delivered on a fixed-price, fixed-deliverables basis. The "meter" is never running.

Phases, milestones:

Hitachi ID recommends breaking up long projects into phases of 1–3 months. Work is reviewed and payment is due when milestones are met.

Open assignment:

Each phase may be undertaken by Hitachi ID, the customer, a systems integrator or a combination of the participants.

Templates:

Template documents and sample business logic are used to expedite work.

Customer portal:

A self-service portal supports discovery, client/partner/vendor interaction, document distribution and more.

© 2012 Hitachi ID Systems, Inc.. All rights reserved.

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AdMax: Maximizing User Adoption • Successful implementation of an identity and access management system must be supported by an effective user adoption program.

• AdMax is an Hitachi ID professional services program, used to plan for and execute effective user enrollment projects.

• AdMax is designed to maximize adoption of and ROI from Hitachi ID identity management solutions, using: – – – – – – –

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Best practices, case studies and industry norms.

Enrollment, user adoption and ROI measurement.

Incentive and disincentive programs.

Presentations and training materials for users and HD staff.

Project roles and responsibilities.

Sample project plans, promotional materials, e-mails, graphics and other user communications.

Workbooks for project implementation.

Summary

An integrated solution for managing credentials: • Immediate security benefit: password policy, help desk caller authentication.

• Low deployment cost, minimal ongoing investment, significant IT support savings.

• Always accessible: – – – – –

Web browser on PC, phone or tablet.

Windows login prompt.

Pre-boot encryption password prompt.

Phone call / IVR. Available at work and while off-site.

• 110+ connectors included.

Learn more at Hitachi-ID.com/Password-Manager

500, 1401 - 1 Street SE, Calgary AB Canada T2G 2J3 Tel: 1.403.233.0740 Fax: 1.403.233.0725 E-Mail: sales@Hitachi-ID.com

www.Hitachi-ID.com

File: PRCS:pres Date: March 1, 2012