www.hitechos.com
Your
OUTSOURCING Partner
ISO 9001 ISO 22301 ISO/IEC 27001
008 ISO 22301:2012 BCMS certified ISO 27001:2005 ISMS certified ISO 9001:2008 QMS certified
CRISIL Rating: High Performance Capability, High Financial Strength
Ranked as one of the Top BPO companies in India, by Dun and Bradstreet for four years
who we are Hi-Tech is one of the leading outsourcing companies in India providing a broad range of Business Process Outsourcing services and creating value for businesses across the globe. Established in 1992 the company is based in Ahmedabad, in western part of India which is a thriving hub of businesses. Apart from Business Processes Outsourcing Hi-Tech also provides outsourcing service in the field of Engineering & Computer Aided Design, Information Technology, Financial Processes and Internet Marketing Services. Hi-Tech BPO service delivers value beyond profits through global experience, technology competence and operational efficiencies.
Our Services
SINCE 1992
■ Data Processing ■ Scanning & Indexing ■ Web Research ■ Transcription ■ Financial Process Outsourcing ■ Virtual Staffing ■ Forms Processing ■ Personalized Mailings ■ Design & Desktop Publishing
20 years in business ISO 9001:2008 Certified High performance rating by
CRISIL
2500+ clients across the globe 800+ employees Office area of 65,000 sq. ft. 24/6 Operations & support Indian Exporter’s Excellence Award
Over
When you choose Hi-Tech, you are assured advantages of strong business differentiators in terms of domain expertise, quality, scalability, technology as enabler and high security & client confidentiality. When clients outsource to Hi-Tech, they are guaranteed Time based quality assured service Flexibility to scale up almost double its capacity at a short notice State-of-the-art infrastructure Up to date Technology Platform Skills to deliver in real time Highly Integrated process discipline Fine balance between personalization and standardization Best of the breed network security
business model
Businesses of all sizes, apart from facing the essential challenge of cost reduction, increasingly look to derive better value through long term and strategic association. Hi-Tech, amidst growing competition and ever mushrooming fringe players, has emerged a consistent player in the field of outsourcing by exceeding the client expectations of cost reduction. Hi-Tech BPO is recognized by its clients that has transitioned from a “cost-saving solution” to long term association as “problem solving” & “critical decision making” partner.
Hi-Tech cuts short and simplifies a long and complicated process through its decades of experience in providing BOT model of Delivery to its clients spread across the globe. Hi-Tech has an edge over others in BOT model of delivery because of its inherent strengths that also differentiates it from other Outsourcing companies. The Hi-Tech model is based on the standard models but on a highly refined metrics Time & Material Model Dedicated Human resource Turnkey project model Client specific model
business process outsourcing The BPO division comprises of highly dedicated and motivated team of 350 FTE working in 3 shifts. The division serves it clients through various Business Process Optimisation activities, processes and services.
Our Services Data Entry : Entry of data from scanned images, printed hardcopies, manuscripts, websites, eBooks, business cards, catalogs, and other various types of forms and documentation.
Transcription : Wide range of customized transcription services including business transcription, digital transcription, legal, financial, media and medical transcription.
Form Processing : Check processing, insurance claim forms, medical forms, market research forms, rebate forums and surveys & questionnaires.
Internet Marketing and Support : Post your advertisements and product information on Craigslist, Kijiji, Facebook, MySpace and other social media and social book marking sites to boost your Internet marketing activities.
Data Conversion : Utilizing the latest technology, converting data from one format to another such as book conversions, XML, HTML, OCR and document conversion. Web Research : Provide solutions to different industries and businesses in data mining, database building, market research, web survey and analysis, and enhancement of customer lists. Personalized Mailing : Personalize your cards by scripting name, choice of verse, written addresses and marketing mails. Personnel specializing in cursive writing and calligraphy work on the project. Scanning / Indexing : Document scanning in wide formats, microfiche, microfilm, aperture cards, image processing. Catalog all your essential documents with Hi-Tech.
DTP : The construction of the layout and the formatting of any printed documents prior to the actual printing. Typesetting, page composition and image handling. Virtual Asistant : Personal assistant of client, from an offshore location.Working 8 hours a day dedicatedly for the client and executes the tasks assigned to him/her. Saves a lot of time and money Printing, Handwriting, Mailing
Industry Verticals Served Legal
Healthcare
Publishing
Education
Logistics
Retail
Automotive
Manufacturing
Telecom
Multilingual Capabilities We have executed many data processing projects in different languages. We have a team, which is a mix of people with multilingual capabilities and specialization in different languages. On an average the team has an experience of 4 years. The team is trained to handle both handwritten (simple and complex) and typewritten data. We can scale up and expand our capacity at short notice as we have access to huge pool of people trained in foreign languages
...and more
Dutch
8 Projects
French
5 Projects
German
8 Projects
Greek
1 Projects
Italian
3 Projects
Portuguese
1 Projects
Spanish
3 Projects
Swedish
1 Projects
quality process & control Quality Process Our core focus stays on accurate data entry services with an accuracy up to 99.95%. To maintain the quality level we have several quality controls and audit procedures in place. We apply procedures based on the input data and the accuracy level demanded by the clients.
Client
LEGEND
Input Data
TL OCR QC Data Validation
Data Entry(OCR)
Status Report
QC& Data Validation (Rectify Errors)
Auditing (Checking Errors)
N Final Status Report by TL
Dispactch (Upload file / send file via email)
Backup
Y
-
Team Leader Optical Character Reading Quality Control Filling Suburb Names & Zip codes
confidentiality Client confidentiality is of utmost importance to us and sets us apart from others. Our networks are secured by market leading security solutions, both at the perimeter and at endpoints, to strictly protect data and client information. Throughout our 20 years of experience, there has never been a security issue. It consolidates our position and trust with our clients especially when security breaches in the present times are rampant.
“I have worked with Hi-Tech since 2004; and highly recommend their services. The company is trustworthy, efficient, and aggressively priced for the high quality work they produce. They seem to do it all : The Technology department built a rather complicated website from the ground up. I intend to use Hi-Tech in the near future for SEO services; and will continue to use their services going forward indefinitely.” - Jeff Easterbrook
Security The offices of Hi-Tech are quarantined and random checks are carried to guard against any violation of guidelines Strict Non - Disclosure and Non - Compete Agreements binds all employees As per project requirement, project related specific information is shared only with the resources working on the project Entry of unauthorized person in building premises is strictly prohibited Adequate security personnel are present in building to guard the property No unauthorized access is allowed in the system area unless absolutely essential Nothing can be taken inside / outside the premises without written permission
Privacy All data and information provided by client are confidential and strictly the property of client “I've worked with HiTech BPO team for over 4 years now, and they've continually proven to have exceptional service and provide the work and results we set out to achieve.” - Ryan Hunt
Hi-Tech ensures that neither the company nor the staff working on the project will disclose to any third party without the prior consent of an executive officer of the client, any information relating to the business of the Client directly or indirectly All raw data, directories, print outs, processed data and finalized product will solely be the property of client After the data is approved by the client, Hi-Tech destroys all raw and processed data, unless otherwise specified by the client
We follow Strict Non-Disclosure and Non-Compete agreements
our
esteemed clients
Where Every Word Counts
Statewide Transcription Services
....and many more
CONTACT
Bhanu Gupta | Director Marketing Mobile: +91.982.502.8982 | Tel: +91.79.4000.3207 | Skype ID: bhanugupta4 Email: bhanu.gupta@hitechos.com | Website: www.hitechos.com
HEADQUARTERS
AHMEDABAD
GANDHINAGAR
COCHIN
Hi-Tech Outsourcing Services Hi-Tech House, Nr. Gurukul Tower, Gurukul Ahmedabad 380052, Gujarat, India.
9th Floor, Commerce House - 4, Beside Reliance Petrol Pump, 100 Feet Road, Prahladnagar. Ahmedabad 380015, Gujarat, India
3rd Floor, Chanakya Plaza, New C. G. Road, Opp. Swagat I, Chandkheda, Gandhinagar 380006, Gujarat, India.
43-A, E Block, 3rd Floor, Cochin Special Economic Zone (CSEZ),Kakkanad, Kochi 682 037, Kerala, India