Your Trusted Outsourcing Partner
Company Profile & Introduction to BPO division
Your
Outsourcing
Partner
ISO 9001 ISO 22301 ISO/IEC 27001
008 ISO 22301:2012 BCMS certified ISO 27001:2005 ISMS certified ISO 9001:2008 QMS certified
CRISIL Rating: High Performance Capability, High Financial Strength
Ranked as one of the Top BPO companies in India, by Dun and Bradstreet for four years
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company SINCE 1992
20 years in business
Hi-Tech is one of the leading outsourcing companies in India providing a broad range of Business Process Outsourcing services and creating value for businesses across the globe. Established in 1992 the company is based in Ahmedabad, in western part of India which is a thriving hub of businesses. Apart from Business Processes Outsourcing Hi-Tech also provides outsourcing service in the field of Engineering & Computer Aided Design, Information Technology, Financial Processes and Internet Marketing Services.
Hi-Tech BPO service delivers value beyond profits through global experience, technology competence and, operational efficiencies Hi-Tech provides business process outsourcing service for the following: Data Processing Scanning & Indexing Web Research Transcription Financial Process Outsourcing
Virtual Staffing Forms Processing Personalized Mailings Desktop Publishing Internet Marketing
Hi-Tech has 2500+ client base across 25 countries around the globe. Hi-Tech has 800+ professionals with expertise in their respective domains; state-of-the-art infrastructure and flexibility to scale up to almost double its capacity at a short notice.
by CRISIL
2500 clients of 65,000 sq. feet ISO 9001: 2008
Company
800+ operations & support
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why choose Hi-Tech?
When you choose Hi-Tech, you are assured advantages of strong business differentiators in terms of domain expertise, quality, scalability, technology as enabler and high security & client confidentiality. When clients outsource to Hi-Tech, they are guaranteed: Time based quality assured service 800+ professionals with expertise in their respective domains Flexibility to scale up almost double its capacity at a short notice State-of-the-art infrastructure Up to date Technology Platform 65,000 + sq ft office space Skills to deliver in real time Highly Integrated process discipline 24X6 work culture Fine balance between personalization and standardization Best of the breed network security Globally competent professionals manning physical security
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business model
Businesses of all sizes, apart from facing the essential challenge of cost reduction, increasingly look to derive better value through long term and strategic association. Hi-Tech, amidst growing competition and ever mushrooming fringe players, has emerged a consistent player in the field of outsourcing by exceeding the client expectations of cost reduction. Hi-Tech BPO is recognized by its clients that has transitioned from a “cost-saving solution” to long term association as “problem solving” & “critical decision making” partner.
Hi-Tech cuts short and simplifies a long and complicated process through its decades of experience in providing BOT model of Delivery to its clients spread across the globe. Hi-Tech has an edge over others in BOT model of delivery because of its inherent strengths that also differentiates it from other Outsourcing companies. The Hi-Tech model is based on the standard models but on a highly refined metrics Time & Material Model Dedicated Human resource Turnkey project model Client specific model
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business process outsourcing The BPO division comprises of highly dedicated and motivated team of 350 FTE working in 3 shifts. The division serves it clients through various Business Process Optimisation activities, processes and services.
Our Services Data Entry: Entry of data from scanned images, printed hardcopies, manuscripts, websites, eBooks, business cards, catalogs, and other various types of forms and documentation.
Transcription: Wide range of customized transcription services including business transcription, digital transcription, legal, financial, media and medical transcription.
Form Processing: Check processing, insurance claim forms, medical forms, market research forms, rebate forums and surveys & questionnaires.
Internet Marketing and Support: Post your advertisements and product information on Craigslist, Kijiji, Facebook, MySpace and other social media and social book marking sites to boost your Internet marketing activities.
Data Conversion: Utilizing the latest technology, converting data from one format to another such as book conversions, XML, HTML, OCR and document conversion. Web Research: Provide solutions to different industries and businesses in data mining, database building, market research, web survey and analysis, and enhancement of customer lists. Personalized Mailing: Personalize your cards by scripting name, choice of verse, written addresses and marketing mails. Personnel specializing in cursive writing and calligraphy work on the project. Scanning / Indexing: Document scanning in wide formats, microfiche, microfilm, aperture cards, image processing. Catalog all your essential documents with Hi-Tech.
DTP: The construction of the layout and the formatting of any printed documents prior to the actual printing. Typesetting, page composition and image handling. Virtual Asistant: Personal assistant of client, from an offshore location.Working 8 hours a day dedicatedly for the client and executes the tasks assigned to him / her, saves a lot of time and money for printing, handwriting and mailing.
Industry Verticals Served Legal
Healthcare
Publishing
Education
Logistics
Retail
Automotive
Manufacturing
Telecom ...and more
Multilingual Capabilities We have executed many data processing projects in different languages. We have a team, which is a mix of people with multilingual capabilities and specialization in different languages. On an average the team has an experience of 4 years. The team is trained to handle both handwritten (simple and complex) and typewritten data. We can scale up and expand our capacity at short notice as we have access to huge pool of people trained in foreign languages
Dutch
8 Projects
French
5 Projects
German
8 Projects
Greek
1 Projects
Italian
3 Projects
Portuguese
1 Projects
Spanish
3 Projects
Swedish
1 Projects
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quality process & control Quality Process Our core focus stays on accurate data entry services with an accuracy up to 99.95%. To maintain the quality level we have several quality controls and audit procedures in place. We apply procedures based on the input data and the accuracy level demanded by the clients.
LEGEND Client
Input Data
TL OCR QC Data Validation
Data Entry(OCR)
Status Report
QC& Data Validation (Rectify Errors)
Auditing (Checking Errors)
N
Final Status Report by TL
Dispactch (Upload file / send file via email)
Backup
Y
-
Team Leader Optical Character Reading Quality Control Filling Suburb Names & Zip codes
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quality process & control
Double Keying The Double keying method gives high accuracy vis-a-vis the single entry method. This method involves same entries by two different persons. The two outputs are then compared with software tool checking each and every entry. In case of mismatches, it will be highlighted then verified by the quality controller. Following this, it will be replaced with corrections. The procedure continues till the end and lastly a concluding audit is done before the final output is delivered.
Doulbe Keying Method
Input
Entry A
Entry B
Electronic Comparision
Audit
Final File
The Auditors check the final output as well compares the data with the client’s instructions.
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information
technology outsourcing
iPhone
Hi-Tech is an India based IT Company led and managed by veteran corporate. Being an ISO 9001:2008 company, we are one of the best IT Consulting & IT Solutions Provider. We deliver Software Development, Website Development Design, Mobile Application and Game development and Programming Services. Hi-Tech has a successful trail and track of providing intelligent and innovative IT Solutions to hundreds of clients from more than 20 years.
Our expert Software Developers, Website Designers and Programmers are well versed with following technologies and platforms:
Coding & Programming Languages: HTML, PHP, .NET, Adobe ColdFusion, Flex, CakePHP, ZendPHP; ASP.Net, C#, Ajax, Perl, Python, Delphi, Dolphin, FoxPro, Ruby on Rails (RoR)
Web & Open Source Technologies like WordPress, Joomla, Drupal
We specialize at custom software development, professional website design & development, ecommerce & shopping cart, mobile application development, HTML coding & web programming, enterprise & business intelligence solutions, etc.
Competencies & Technology Expertise:
Ecommerce
Platforms
osCommerce, X-Cart, UberCart, CS-Cart, etc.
Zen
like Magento, Cart, VirtueMart,
Mobile Technologies like iPhone, Android, Blackberry, Windows, Symbian, etc.
Leading offshore company
Microsoft Framework Technologies like
Rich talent pool and an experienced team of IT Professional
Silverlight, SharePoint, ADO.Net, LINQ, WPF and Database & Server Technologies like MySQL, Windows, Linux, Mac, etc.
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engineering outsourcing Engineering and Computer Aided Design Services Using the latest model-based design approach with BIM at core, Hi-Tech design creates efficiencies in design, coordination, visualization, analysis and detailing.
LEED Energy Modeling Orientation, Fenestration, Insolation Day light Location, Light pollution
Reflection & Glare, Shadow analysis Visibility, Acoustics, Schedules
BIM Solution 3D Services 1. Architectural Modeling 2. Structural Modeling 3. MEP Modeling
Construction Documentation Quantity Estimation Revit Family Creations Clash Detections & Coordination
4D & 5D Services
Architectural Services 3D Visualization Fly through, walk through Exterior Rendering Interior Rendering
360 Panoramic view Photo Montage Design Assistance
MEP Services Reverse Engineering HVAC Design
Electrical Design Plumbing Design
Mechanical Design
Structural Services Building & Industrial Structural Design and Analysis Steel and Rebar Detailing
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confidentiality policies
Client confidentiality is of utmost importance to us and sets us apart from others. Our networks are secured by market leading security solutions, both at the perimeter and at endpoints, to strictly protect data and client information. Our physical environment is manned by highly skilled professionals in the industry. Throughout our 20 years of experience, there has never been a security issue. It consolidates our position and trust with our clients especially when security breaches in the present times are rampant.
Security Policy The offices of Hi-Tech are quarantined and random checks are carried to guard against any violation of guidelines Strict Non-Disclosure and Non-Compete Agreements binds all employees Entry of unauthorized person in building premises is strictly prohibited Adequate security personnel are present in building to guard the property The document storage area is well protected. The entry of employee is restricted to their working area along with time restrictions No unauthorized access is allowed in the system area unless absolutely essential Nothing can be taken inside the premises without written permission Nothing will be taken out of the premises without written permission As per project requirement, project related specific contract agreement are signed by all the resources working on a project
Privacy Policy All data and information provided by client are confidential and strictly the property of client Hi-Tech ensures that neither the company nor the staff working on the project will disclose to any third party without the prior consent of an executive officer of the Client, any information relating to the business of the Client directly or indirectly Hi-Tech further agrees that neither it nor its staff will reproduce in any way or divulge any tangible or intangible property whatsoever which could reasonably be construed as constituting confidential information of the Client All raw data, directories, print outs, processed data and finalized product will solely be the property of client After the data is approved by the client, Hi-Tech destroys all raw and processed data, unless otherwise specified by the client
We follow Strict Non-Disclosure and Non-Compete agreements
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our
esteemed clients
Where Every Word Counts
Statewide Transcription Services
....and many more
Bhanu Gupta Director Marketing
your trusted outsourcing partner
Email: bhanu.gupta@hitechos.com Mobile: +91 98 25 02 89 82 Phone: +91 79 4000 3207
Hi-Tech House, Gurukul Road, Ahmedabad, Gujarat 380 052, India Phone: +91 79 4000 3000 | Fax: +91 79 4000 3202 | Website: www.hitechos.com
HEADQUARTERS Hi-Tech Outsourcing Services Hi-Tech House, Nr. Gurukul Tower, Gurukul Ahmedabad 380052, Gujarat, India. +91 79 4000 3000 +91 79 4000 3202 info@hitechos.com
AHMEDABAD
GANDHINAGAR
COCHIN
9th Floor, Commerce House - 4, Beside Reliance Petrol Pump, 100 Feet Road, Prahladnagar. Ahmedabad 380015, Gujarat, India
3rd Floor, Chanakya Plaza, New C. G. Road, Opp. Swagat I, Chandkheda, Gandhinagar 380006, Gujarat, India.
43-A, E Block, 3rd Floor, Cochin Special Economic Zone (CSEZ),Kakkanad, Kochi 682 037, Kerala, India