Forma Issue 15 by HITO

INDUSTRY TRAINING FOR BARBERING, BEAUTY & HAIRDRESSING

’m sure that many of you would agree with me when I say that the last few months have flown by. It has been a busy time at HITO with many new apprentices beginning their training and lots of exciting events taking place.

WorldSkills Regional Competitions in May were a highlight for me. The regionals are full day events that provide plenty of opportunity for competitors to display a range of skills. I enjoyed attending the competitions in Dunedin and Christchurch, and seeing photos from Wellington and Auckland. I was encouraged to see a high standard of work overall - well done to all the competitors. Special congratulations to those who have gone on to compete in the National Competition. Look out for more information about the Nationals in the next issue of Forma. Another recent highlight for me was being named Chair of the International Professional Standards Network (ipsn). HITO has worked with the ipsn for many years to ensure that our qualifications are recognised both in NZ and overseas. While at ipsn meetings in Hong Kong, HITO ambassadors Anne Millar and Andrea Bullock were both honoured for the contribution they have made to the ipsn and recognition of qualifications internationally. Read more about this later in this issue of Forma. Great news for all employers and potential new apprentices the Government’s apprenticeship reboot incentive has been extended until the end of 2014. This incentive has already seen many new apprentices receive $1000 to go towards their training, as well as employers receive $1000 to recognise their efforts in training. I’m pleased to see the Government continuing to support apprenticeships in this way.

ERICA CUMMING, HITO CEO

It has now been over four months since our Apprentice of the Year Regional Winners came together for the first HITO Boot Camp. The girls took so much from Boot Camp and it has been great to see each of them actively pursuing their goals now that they’re back in their home towns and workplaces. We caught up with them recently and found out what they have been up to and what’s coming up next – check out the article later in this issue. Speaking of Apprentice of the Year, we’re well into planning for the 2014 Industry Awards. I can now announce that the Awards will take place on 9 November in Wellington. Mark your calendars; it’s going to be another amazing event. If you think you could be one of our winners this year then get to work on your application. Until next time.

COVER IMAGE HAIR: JULIEANNE HARTSHORNE MAKE-UP ARTIST: SARAH ABELEN PHOTOGRAPHY: MANDY BRADFORD MODEL: BRODIE ROBERTS

REBECCA BRENT MODEL: KATE ZHIDKOVA PHOTOGRAPHER: LOUISE HATTON

L’ORÉAL COLOUR TROPHY 2014 WORK BY SUPREME AWARD WINNER, REBECCA BRENT

COVER IMAGE FOR FORMA ISSUE 13 THE IMAGE USED AS THE FRONT COVER OF FORMA ISSUE 13 WAS PART OF A SERIES OF COVERS FEATURING THE WORK OF OUR APPRENTICES AND RECENTLY QUALIFIED HAIRDRESSERS. UNFORTUNATELY, BECAUSE OF AN OVERSIGHT, THE CREDITS FOR THE COVER IMAGE IN FORMA ISSUE 13 WERE MISSING. WE’RE SORRY FOR THE MISTAKE AND PROMISE TO DO BETTER. THE FOLLOWING TALENTED PEOPLE CREATED THE IMAGE: HAIR: KALEB PRITCHARD • MODEL: JEMIMA PEACOCK • STYLING: JANE MOW • MAKE-UP: AIMEE ELICE PHOTOGRAPHY: JOCK ROBSON

L’ORÉAL COLOUR TROPHY 2014 In February 2014 industry gathered to award the L’Oréal Colour Trophy.

The L’Oréal Colour Trophy is an international competition held every two years. Now in its 20th year, the 2014 Colour Trophy showcased colour work from talented hairdressers all across New Zealand.

Mark Hitchcock, General Manager at L’Oréal. “A competition of this nature shines a light on the industry and the creative talent that exists within it."

ebecca Brent of Willis York in Wellington took away top honours, winning the Supreme Award with her “technique, colour execution, and beautiful result." This was a momentous occasion for Willis York – founder Clark York won the first L’Oréal Colour Trophy 20 years ago.

The L’Oréal Colour Trophy aims to deliver looks that are fashion forward but also wearable for everyday women. The entries should showcase that everyday Kiwis can look fabulous and fashion forward and that a look like this is achievable in their local salon.

Other award winners included Valeria Lenskaia from Bettjemans, who won the Young Colourist Award, Sara Carswell of Blaze, who won the Men’s Image Award, and Blaze Salon, who won Salon of the Year. Two special awards went to Natasha Dawson of Rodney Wayne Botany (the Sunday Magazine Award) and Blaze salon (the Headway Magazine Award).

The L’Oréal Colour Trophy is sometimes referred to as the ‘Oscars of hairdressing’ and L’Oréal wanted the New Zealand event to reflect this title. Every effort went in to create an event that combined the best in NZ hair and fashion. After a scaleddown event in 2011 (because of the Christchurch earthquake), industry responded enthusiastically to the revamped 2014 event.

Competitors submitted a photographic entry, and then had to recreate that look live in front of an audience. Scoring was on creative, fashion forward colour and cut, innovation, and the overall styling and finish of their look.

“As soon as we announced the competition was returning in way that was bigger and better than ever before we received overwhelmingly positive feedback,” Mark says. “This is such a creative industry and fashion is an element that inspires us, so naturally people got excited and buzzing about being involved."

The winners were celebrated at an Awards ceremony at Vector Arena that also featured fashion shows by some of New Zealand’s leading designers – Trelise Cooper, COOP, WORLD, and HUFFER. Each winner was presented with trophies and prize packs, including international travel to Hair Expo and the UK L’Oréal Colour Trophy, hair and beauty products, and extensive media coverage.

The 2014 Colour Trophy was a tremendous success, rewarding the best in the industry and celebrating their careers. No doubt future competitions will be just as exciting.

“Our ambition was to provide a means for stylists to promote themselves, and provide a format that would showcase their talent both photographically and in a live competition,” says

We spoke with each winner about their success, inspiration, and goals. Take a look over the page to hear from each winner abut their hairdressing success.

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REBECCA BRENT MODEL: KATE ZHIDKOVA PHOTOGRAPHER: LOUISE HATTON

SUPREME AWARD WINNER

“You have one shot at it and I went into the competition with a really clear vision in my head.”

Rebecca Brent, owner and Director of Wellington’s Willis York Salon, was thrilled to receive the top honour at the L’Oréal Colour Trophy Awards. As winner of the prestigious Supreme Award, she was named New Zealand Hairdresser of the Year 2013/14. “It’s a very humbling feeling to be recognised for your work in front of hairdressers, a lot of them people I really look up to,” she says.

Interestingly, Rebecca actually fell into her career in hairdressing somewhat by accident.

Being up against a high level of competitors, Rebecca didn’t expect to win but says she gave everything to the competition.

“I was a solo mother in Wanaka and needed a job, so I started working at a little salon as an assistant. Turns out I loved it ” she explains. “Someone left an Italian Vogue at my house, and when I saw how important hair was in editorial work, my mind was set… I knew I wanted to get qualified and practice the art of hair.”

“You have one shot at it and I went into the competition with a really clear vision in my head.” Chosen from seven other Supreme Award finalists, Rebecca’s look impressed the judges with her technique, colour execution and beautiful result.

An advocate for training, Rebecca enjoys having apprentices in her salon and helping them get their National Certificate. “There are so many directions you can go once you are qualified,” she says. “Hairdressing is such a great career. Once you get through the first few years of your apprenticeship, the world is your oyster. Life is all about how much effort you put into it, so I am constantly upgrading the salon, sending the staff on education seminars, working on ideas and encouraging people to follow their dreams.”

International stylist and Head Judge Brad Ngata said “in a competition of this nature it’s important to see colour – and my eye was always drawn back to the colour execution of Rebecca’s look.” The win has been a long time coming for Rebecca, who has been entering Colour Trophy since she began hairdressing. This style of competition (where finalists go head-to-head in a live recreation of their photographic entry) really appeals to Rebecca.

Rebecca also enjoys educating through her role on the L'Oreal Artistic Team. She joined the team in 2004 and has worked her way up to one of the top Educator and Ambassador roles.

“You make a photo, then have to reproduce the photograph live. This really shows who knows their stuff. It’s easy to make a beautiful photo of hair, but to recreate it under pressure makes it a blank slate, a fair competition. I had never even had as much as a highly commended, so to get into the final was a dream come true.”

Rebecca’s prize for winning includes a trip to the L’Oréal Professionnel Headquarters in Paris and then to the UK to attend L’Oréal Colour Trophy UK 2014/15. She heads off in June and is really looking forward to the trip; she’s even having a go at learning French in preparation. “Going to L'Oreal Paris is my absolute dream; it’s the home of hairdressing on one of the oldest, most beautiful streets in Paris,” she says. “I have lots of questions (in bad French) to ask them… I’m very interested in the trend forecasting side of colours and collections and I can see myself heading more in that direction. From an educator’s point of view, it will be enlightening.”

Rebecca was inspired by the colours of the sky at dawn and dusk when creating her look. “That magical time when you see light greys, lilacs and beautiful soft pinks… I would be driving in my car and watching the sky and I thought, ‘that’s it, that’s my colour’. I am also fascinated by androgyny* so I wanted to cut a really short pixie cut, but give it a really feminine colour. You have to challenge conventional beauty.”

Rebecca hopes to return from Paris and London full of new ideas and inspiration that she intends to share with her team and in her courses.

Rebecca’s team from Willis York went up to Auckland for the awards night too, and she was excited to celebrate with them. Two of Rebecca’s staff members worked backstage on the show.

* Androgyny is the combination of masculine and feminine characteristics.

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VALERIA LENSKAIA MODEL: DEBBY ESPERSON PHOTOGRAPHER: IAIN SMITH STYLIST: JANE MOW

YOUNG COLOURIST AWARD

“Although it might not be an easy career, it’s definitely a rewarding one."

We spoke with Valeria Lenskaia, winner of the L’Oréal Colour Trophy Young Colourist Award, about her win and her career ambitions.

aleria got her first taste of the hairdressing industry when, at fourteen, she started work in her salon. At that stage it was just an after-school job, and it wasn’t until Valeria left school that she decided to follow hairdressing as a career seriously.

cut, have inspired hairstyling and finish, and an overall look of fashion and makeup." Valeria’s focus was on colour and the use of foils. She worked with the model’s current haircut, just tidying it enough to suit her final look. Her aim was to be creative and fashion forward. As a finalist, Valeria recreated her look live before a panel of judges on the day of the awards.

“I didn’t know what I wanted to do after school,” Valeria said. “My Dad is a hairdresser, so I thought I’d give it a go. I’ve loved it since then”.

Valeria says winning the Young Colourist Award felt “amazing." She would recommend entering the Award to other hairdressers, and says:

Valeria completed her apprenticeship at Bettjemans, becoming a fully qualified stylist in 2013. Competitions have been a focus for Valeria – she has entered the NZARH Regionals, WorldSkills, Protégé, and the HITO Photographic competitions.

“Just go for it – you get to try new things, and you never know where you might get with it. It’s great to get out of your comfort zone and do things you don’t do in the salon. And you can use anything you learn back in the salon, which makes work more exciting."

Valeria always wanted to take part in the L’Oréal Colour Trophy, so when the opportunity came up she grabbed it with both hands. Her interest in competitions meant she would not miss one of the most prestigious hairdressing competitions.

Valeria is focusing on building her clientele and enjoying being a fully qualified stylist. She loves the variety of hairdressing; not just cutting or colouring, but a bit of everything.

As a newly qualified stylist, Valeria decided to enter the Young Colourist Award. This award is for stylists with five years or less experience and “celebrates the next generation of hairdressing."

To anyone looking to get into the industry, Valeria would say: “Hairdressing isn’t as easy as it looks, so don’t be fooled. Although it might not be an easy career, it’s definitely a rewarding one."

Valeria had to set up her photo shoot, design the concept, and submit a photographic entry for her category. Her entry had to “have beautiful hair, demonstrate a superb attention grabbing

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BLAZE SALON MODEL: NICOLA HOGARTH PHOTOGRAPHER: IAIN SMITH STYLIST: JANE MOW

SALON OF THE YEAR AWARD AND HEADWAY MAGAZINE AWARD

“There's an amazing synergy that happens when creative people come together to create”

Auckland’s BLAZE salon was a top winner at this year’s L’Oréal Colour Trophy Awards, taking out both the Salon of the Year Award and the Headway Magazine Award.

L’Oréal Colour Trophy. Headway Editor Charmaine Guest judged the award. She was looking for the best overall collection of two photographs as a portfolio of shots that work well together. BLAZE’s prize for this award includes a feature in Headway magazine.

ana Dave, Owner and Creative Director at the Newmarket based salon, says the team was very excited about the two wins.

“We felt very fortunate to be in the list of finalists for Salon of the Year,” he says. “The other finalists have a very strong heritage of success in the L’Oréal Colour Trophy competition. To be in their company was such an honour for our team. You enter this competition with the opportunity of being able to use it as a platform to showcase your work, so that's your first win. If you make it into the finals or take out the title, that's just the icing on the cake.”

It really was BLAZE’s night. The team also celebrated Senior Stylist Sara Carswell winning the Men’s Image Award. “We are very proud of Sara's look. She was in very good company when you see the calibre of her fellow finalists. It was a strong category,” Mana says. The wins continue the impressive list of achievements the BLAZE team have accumulated over the years. Mana attributes the continued success of BLAZE (both on an individual and collective level) to the salon’s focus on constant development.

Salon of the Year is a prestigious award that is all about working as a team. Salon teams consisting of six people (including colourists, hairdressers, stylists, and makeup artists) work together to create their photographic entry for the award. Four finalists are selected, eight highly commended, and one winner.

“It's an expectation that you must constantly be striving to develop some area of your career whether it's in the salon or extra-curricular,” Mana explains. “It creates a positive energy that everyone can tap into.”

Mana says he really enjoyed working collaboratively on his entry. “There's an amazing synergy that happens when creative people come together to create”

Training in the salon has also played a significant part in preparing the team for excelling in the competition arena.

For the BLAZE team, the creative process started with finding the model. The winning look developed from there. Mana says finding the model is always his first step as it’s about creating a look that will suit her.

“Everything comes down to fundamentals; foundation hairdressing skills and developing your communication skills. This is our focus in training and it's what we do daily on the floor. This further develops these skills.”

“We wanted to focus on a warm colour palette to bring out her eyes. We then styled the hair length to frame her face. On the day our makeup artist Abbie Gardiner, stylist Jane Mow and photographer Jessica Sim brought it all to life.”

Next on the BLAZE agenda was Sydney Hair Expo. BLAZE were involved in a seminar in the Look & Learn theatre featuring New Zealand stylists. They were part of the Industry team on the main stage.

BLAZE also won the Headway Magazine Award, an award selected from all the photographic entries submitted to

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SARA CARSWELL MODEL: CHEVY MCGORAM PHOTOGRAPHER: JESSICA SIM STYLIST: JANE MOW

MEN’S IMAGE AWARD

“I always knew that I was a hairdresser. I was doing girls hair for their school ball years before I started hairdressing. It's in my blood."

Talented Auckland stylist Sara Carswell was honoured to receive the Men’s Image Award at the L’Oréal Colour Trophy Awards. The award showcased the best in men’s colour and style and rewards leading edge vision in male hairstyling. “It was an amazing feeling to win the award. It's something I have wanted to achieve since I started hairdressing,” she says.

“My clients are always very excited to hear about the competition work that I do. I am lucky to have such a supportive clientele.”

For Sara, just being named as a finalist and being part of the show on the night was a great achievement; she didn’t expect to take out the top prize as well.

For Sara, a successful career in hairdressing is something she has always aspired towards.

“I tried to stay positive, but I was up against three amazing stylists who also had very strong entries,” she says.

“I always knew that I was a hairdresser. I was doing girls hair for their school ball years before I started hairdressing. It's in my blood,” she says.

Sara achieved her winning look by firstly blow waving the hair into place using L'Oreal Professionnel Homme SCULPTE (sculpting fibre paste). Then, when it was dry, she used L'Oreal Professionnel Homme WAX for smoothness and shine. Sara’s inspiration for the fashion-forward look came from Californian model James Quaintance.

Originally from the Bay of Plenty, Sara began her hairdressing training when she moved to Hamilton to accept a job as an apprentice. Here she completed her first two years before moving back home to Mount Maunganui to finish her apprenticeship there. Sara qualified with her National Certificate in Hairdressing in March 2008.

“My look was inspired by Venice Beach born and raised model James Quaintance and his talented hairstylist Jody Taylor. Check them out on Instagram, @therealjimmyq and @jodytaylorhair,” she says.

“Jumping straight into an apprenticeship was the best decision I ever made,” Sara says. “Throughout my hairdressing career I have been trained and mentored by some extremely talented hairdressers. For that I am eternally grateful. The quality of the training that I received reflects every day in the work that I do and the huge regular/returning clientele that I maintain.”

Part of Sara’s prize for winning the award was a trip for two to Sydney to attend Hair Expo 2014. “I have been to Hair Expo once before; it's a cool event. It was exciting to check out what's in store this year and have a bit of a shopping spree in Sydney ”

Sara has been working at BLAZE for five years now; “the best five years of my life ”

Back in the salon, Sara’s clients have been excited to hear about her win.

Sara is looking forward to entering more competitions this year so keep an eye out for more of her work.

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NATASHA DAWSON MODEL: ANNA VAN KOOTEN PHOTOGRAPHER: STEVEN CHEE STYLIST: MARINA DIDOVICH

SUNDAY STYLE MAGAZINE AWARD

“The media attention and boost for your career is so worth all the hard work you have to put in”.

Natasha Dawson won the Sunday Magazine Style Award at the L’Oréal Colour Trophy Awards. The Sunday Magazine Style Award is a special award. It’s presented to one person in any category that created a “fashion forward shot that Sunday Magazine readers will be inspired by”.

When creating her entry Natasha wanted to produce something that looked natural and fashionable. A focus of her work was balayage*. She also used soft techniques, and plenty of layers. She maintained the condition of the model’s hair, and made sure to keep it shiny. She wanted her look to be soft and natural in both cut and colour.

atasha entered the Supreme Award, and although she did not win, she was ecstatic to have her work chosen for the Sunday Magazine Style Award.

Preparation for the L’Oréal Colour Trophy started in September 2013. Natasha had to plan her entire entry, from the colour and cut to the styling, and then photograph her entry.

“Brigitte Bardot was a big inspiration when creating my look,” Natasha says. “She was a huge influence on fashion for many women, and her look is classic and timeless”.

“We had to create the entire look on our own,” Natasha says. “It had to be contemporary, fashion forward and a look that any woman could recreate and wear”.

This was Natasha’s first time entering such a big competition. She had entered one L’Oréal photographic competition in the past, but she did not place. She says she is looking forward to entering more competitions in the future.

The finalists were announced in November. Natasha was one of them, which meant she had to attend the Awards ceremony in February 2014 to recreate her look in front of an audience and compete for the Supreme Award.

“Entering competitions is very exciting,” Natasha says. “The media attention and boost for your career is so worth all the hard work you have to put in”.

Natasha never expected to be a finalist, let alone an award winner. This was her first time entering the Colour Trophy, and she knew competition was fierce. And she certainly wasn’t expecting to receive the Sunday Style Magazine Award – having focussed her time on entering the Supreme Award, Natasha wasn’t even aware that winning the Sunday Style Magazine Award was an option.

We asked Natasha for her advice to future competition entrants, and she gave us a few tips. She couldn’t emphasise enough the importance of planning and preparation, and she also described the importance of picking the right model. “Prepare, plan, and organise,” Natasha says. “Find out exactly what the competition criteria are and get as much information as you can. And make sure to find the right model – she has to look good on camera. The right model pulls your whole look together”.

“I was so stoked to win,” says Natasha. “I was pretty shocked to be a finalist with such great competition. I felt so privileged.” Natasha was the only Rodney Wayne entrant to win an Award, something Natasha says she was very excited about, considering the quality of the entries.

“Even if you’re an apprentice, you should still get involved in competitions,” Natasha says, “Don’t be afraid – just give it a go”.

WHAT IS BALAYAGE? BALAYAGE IS A FRENCH COLOURING TECHNIQUE THAT WAS DEVELOPED IN THE 1970S. IT’S A FREEHAND TECHNIQUE WHERE THE COLOUR IS APPLIED BY HAND RATHER THAN USING THE TRADITIONAL FOILING OR CAP HIGHLIGHTING TECHNIQUES. BALAYAGE CAN BE USED IN EVEN THE SHORTEST PIXIE CROP, HOWEVER THE BEST RESULTS IS IN HAIR BELOW THE SHOULDERS.

WHAT IS COPYRIGHT AND WHO OWNS IT? WHAT IS COPYRIGHT? Copyright is an intellectual property right that protects the skill, labour and/or effort involved in creating certain types of “works”. Copyright in New Zealand is governed by the Copyright Act 1994. This Act provides that: • there is copyright in certain types of original works: literary works (e.g. novels, reports); dramatic works (e.g. plays, operas); musical works (e.g. songs, tunes); artistic works (e.g. paintings, drawings, photographs); sound recordings; films; communication works (e.g. a television broadcast); and typographical arrangements of published editions; • copyright comes into existence automatically on the creation of an original work (there is no provision or requirement for registration); • copyright is a form of personal property that can be bought, sold, and licensed to others. Copyright means the right to copy. The owner of copyright has the exclusive right to copy, publish, and/or broadcast the work, or to authorise other persons to do these acts.

WHAT IS COPYRIGHT INFRINGEMENT? If a person does any of these acts without the copyright owner’s permission, that person may be infringing copyright. The Copyright Act provides for both civil and criminal penalties for copyright infringement, as well as various defences to infringement. You should seek specialised legal advice if you are accused of infringing the copyright of another person, or if you believe that someone is infringing your copyright.

WHO OWNS COPYRIGHT IN A WORK? Generally the author (who could be an artist or a photographer) is the first owner of copyright in his/her original work. There are two main exceptions: I. if the work is made by an employee, in the course of his or her employment, that person’s employer will be the first owner of copyright in the work; II. if a person commissions, and pays for (or agrees to pay for) the taking of a photograph or the painting of a portrait, or the making of a film or some other types of work, and the work is made in pursuance of that commission, the first owner of copyright will be the person who commissioned the work. The Copyright Act sets out how the ownership of copyright (including copyright in future works) may be transferred. For an assignment of copyright to be effective, it must be in writing, and must be signed by or on behalf of the person who is assigning copyright. The written document should be specific, and contain a clear description of the work or works which are being assigned.

HOW LONG DOES COPYRIGHT LAST? Copyright in a literary, artistic, dramatic or musical work exists for the lifetime of the author plus fifty (50) years from the end of the year in which the author dies. Copyright in a film, sound recording, or computer-generated work lasts for fifty (50) years from the end of the year in which the work was made.

WHAT IS A “COPYRIGHT NOTICE” AND WHAT DOES IT MEAN? You should include a copyright notice on your copyright works. A copyright notice may take the following form: © Gary Snips 2014. The date in a copyright notice should be the year in which the work is first published. If a copyright notice is on a published work, the named person/company is presumed to be the copyright owner.

WHAT OTHER RIGHTS MAY ATTACH TO A WORK? Moral rights The Copyright Act provides that the author of a copyright work has “moral rights”, in addition to copyright. These moral rights include the right to be identified as the creator of the work (even if copyright in the work has been assigned) and the right to object to derogatory treatment of the work. Privacy rights Individuals have a right to privacy in photographs taken of them for private or domestic use. The term of the individual’s privacy right is the same as the term of copyright in the photograph.

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SCENARIO D

Gary Snips is a celebrated hairdresser who owns a well-known salon. Gary cuts Mary Client’s hair. Gary is so pleased with Mary’s hairstyle that he takes a photograph of it to put on his salon’s website. Gary checks with Mary to ensure that she is happy with the photograph going up on his salon’s website. Mary agrees. Gary uploads the photograph to the website with the copyright notice: © Gary Snips 2014.

Edward Cuts is a penniless (but talented!) apprentice hairdresser. He wants to enter the Fabulous Hair Fashions competition. He asks his girlfriend Tracey to be his model, and his friend Steve – an art student who owes him a favour – to photograph Tracey after Edward has styled her hair. This all takes place at Edward’s employer’s salon. • Edward enters the competition, submitting Steve’s photograph of Tracey.

In this scenario, Gary owns copyright in the photograph.

• Edward wins the competition

SCENARIO B

• Edward becomes famous

Gary wakes up the next morning and realises the photograph he has taken does not do the hairstyle justice. Gary asks his friend Mike, who is an amateur photographer, to come to the salon to take Mary’s photograph at her next appointment.

• Edward’s employer, Gary, puts the photograph of Tracey on his salon’s website. • The competition organiser claims that it owns the copyright in the photograph.

Gary agrees to pay Mike to take Mary’s photograph and Mike does so. (Gary again asks for Mary’s consent to put the photo on his salon’s website, and Mary agrees.) Gary publishes the photograph, with the copyright notice.

• John wants to use the photograph to promote his company’s shampoo and asks Gary for permission.

Gary owns copyright in the photograph because he commissioned Mike to take the photograph.

• Steve claims that he owns copyright in the photograph, as he took the photograph.

SCENARIO C

• Tracey says that she wants a fee for each time the photograph is used.

John has a hair care company. John visits the website of Gary’s salon and sees the image of Mary’s hairstyle. John wants to use the image to advertise his latest shampoo range. John, seeing the copyright notice on Gary’s website, contacts Gary regarding use of the photograph. After some discussion, Gary licenses John to use the photograph. Gary and John sign a written agreement that permits John to use Gary’s image on John’s website for 6 months, in return for John paying licence fees to Gary for this use.

• A magazine publisher asks Edward for his consent to publish the photograph on the cover of its magazine and on its website. The above scenario demonstrates examples of issues that can occur over the ownership of copyright in a photograph. If you are commissioning a person to take one or more photograph(s) for you, you should record the terms of your agreement (including how the photograph(s) will be used, how much you will pay, and when) in writing. You should also have clear arrangements with the model and make-up artist – and with your employer – so that there are no misunderstandings.

In seeking permission to use a photograph, the first step is to identify the owner of the copyright in the photograph. John saw that Gary was the person listed in the copyright notice shown on Gary’s salon’s website. If John had seen a photograph in a magazine, and wished to put that photograph on his website, it would have been advisable for him to contact the publisher of the magazine to find out who owned the copyright in the photograph.

Barbara Sullivan / Edward Butler Henry Hughes (IP Attorneys, Wellington) www.henryhughes.com

IF YOU NEED A MODEL RELEASE FORM, HITO HAS ONE AVAILABLE FOR DOWNLOAD FROM THE HITO WEBSITE. PLEASE NOTE THAT HITO ARE NOT RESPONSIBLE FOR ANY ISSUES CAUSED BY OTHERS THROUGH THE USE OF THIS FORM.

International recognition of your skills

Qualified? Just qualified? Have experience? HITO is now offering international recognition in Hairdressing, Beauty Therapy and Nail Technology. If you or your staff have a relevant national certificate in hairdressing or beauty and have at least one yearâ&#x20AC;&#x2122;s experience as a senior operator, you can now have your skills and experience recognised in Australia, Canada, Hong Kong and Japan.

Reasons to apply:

Personal development

A new and exciting opportunity for you and your qualified staff

Marketing point of difference

Promote your business as employing staff that have internationally recognised qualifications

Spread your wings

Thinking about travelling overseas? Get recognised before you go

Pride of place

Just want to have international recognition for your skills?

Take advantage of this opportunity to have your national qualification recognised on the world stage. It will open doors to a career abroad while still being acknowledged within New Zealand for local and international clients.

www.hito.org.nz/qualifications/international

APPRENTICE BOOT CAMP UPDATE COURTNEY JACKSON

RENEE EDGARTON

LAURA WILLIAMS

KELLY CLARK

NADINE GRATTON

NICOLE CLARK

AMANDA PUGH

In February HITO’s seven Regional Apprentice of the Year winners headed to Boot Camp. The jam-packed two day event left the group feeling inspired, confident and motivated to move forward in their careers. It has now been over four months since Boot Camp and the seven women who attended have been doing some exciting things. We caught up with them to find out what their highlights from the past few months have been and what’s coming up next.

To further her knowledge she is working on advanced cutting techniques. She enjoys keeping her clients informed with what's trending in colours, cuts and ball season styles. For the rest of the year Kelly is focusing on completing her last few assessments for Off-Job Training, building her clientele and working towards doing her finals, something she’s really excited about.

KELLY CLARK Rodney Wayne Whangaparaoa

“Bring it on ”

where I could use the wig wrapping skills that I learnt at Boot Camp.”

Northern Regional Winner

In the salon, Laura says that she has been more confident both with her clients and when helping train others.

Since Boot Camp, Kelly has been enjoying networking at events and in the salon with a new sense of confidence.

“All round I have more confidence, in the way I speak to my clients and even just with speaking and teaching others in the salon,” she explains.

She attended Redken’s 'Muse' event recently and was able to put her new skills in this area into practice. “Networking is something I never thought of before the Boot Camp, but now it's great attending events and seeing all the familiar faces,” she says. Recently she also volunteered on the HITO stand at the Auckland Careers Expo where she spoke with students about a career in hairdressing.

LAURA WILLIAMS Jan Waite Hairdressing Auckland Auckland Regional Winner & 2013 Apprentice of the Year

“It was so good talking to all the students who dream of a career in our industry about how they can get started,” she says.

The last few months have been choc-ablock for Laura and she has had some exciting opportunities, including an interview by One News.

Kelly has been advancing in her training as well and is now the Keraspecialist at her salon.

“I was on One News talking about training in the industry which was exciting ” she explains.

“It’s great being able to educate clients and my work colleagues on hair products that will best work for them,” she explains.

“I have also worked and led a creative team for the L’Oréal backstage team, and helped out backstage at Industry

Laura has enjoyed sharing her new skills with others too. “My boss has asked me to do a one-onone with our team to teach them some of the skills I learnt at Boot Camp.” She has also set up her own professional Facebook page and has been focusing on building her brand. The rest of the year is shaping up to be just as bright and busy for Laura. “This year is flying by so fast and I have so many things coming up. I'm a trainee judge for the NZARH competitions and I'm so excited to be doing this, it's the next step for my competing skills. I’ll also be working on Fashion Week and other guest shows throughout the year with L’Oréal.”

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AMANDA PUGH Hair Affair Putaruru

COURTNEY JACKSON Be Ba Bo Hair Studio New Plymouth

RENEE EDGARTON Promises Hair Design Upper Hutt

Midland Regional Winner

Mid-Central Regional Winner & Runner Up 2013 Apprentice of the Year

Central Regional Winner

An increase in confidence has helped propel Courtney forward since Boot Camp. She has been focusing on growing her professional brand, entering competitions and working towards sitting her finals.

Boot Camp was a major game changer for Renee, who says she now looks at every day as an opportunity to learn more, both in and out of the salon.

Amanda has had a great start to the year and is looking forward to more adventures in the months to come. Since returning to the salon after Boot Camp, Amanda has enjoyed using her new networking skills to interact with both clients and people in her community. “Getting my name out there and networking with all sorts of people to build my clientele has been great. Being from a small-town, word travels fast,” she says. Her clients and colleagues are excited to hear about what happened at Boot Camp and they have all seen a change in her demeanour. “They've been saying how positive I've been about everything and how they can see I want to push myself to make the most of everything I learnt there,” she says. For Amanda, one of the key things she has taken away from Boot Camp is a change of perspective and a boost in her expectations for the future. “I feel like a can see bigger and better horizons for me. Boot Camp opened my eyes up to making stuff happen. You can’t get anywhere waiting for your dreams to happen. I just feel like I’m more excited to push myself that much harder,” she explains. Since Boot Camp, Amanda’s main focus has been on working towards sitting her finals. She has also been preparing for a trip to England where she hopes to spend some time working as a stylist and traveling.

In the salon, Courtney has had an excellent response from her clients who have loved hearing all about Boot Camp. She has also been passing her new skills on to her colleagues. “I have tried to use as much as I can from Boot Camp in the salon to further my skills, and I've been sharing with my work colleges as much as I can to help them whenever they need it.” She says her clients and workmates have noticed that she has been more confident, more organised with goal setting, and clearer on what she wants to achieve this year since Boot Camp. Courtney has also enjoyed setting up her own professional Facebook page. “It has been so much fun keeping people up-to-date with my latest work,” she says. She’s also excited to use the wig wrapping skills she learnt at Boot Camp as a volunteer for a local production of Phantom of the Opera. One of her main goals for the rest of the year is to finish her year three units so she can sit her finals and get her National Certificate. “It's such an achievement to be a qualified hairdresser.”

“My whole outlook on my career has changed and I no longer doubt my capacity to be both a good mother and do well in my career,” she says. Renee’s clients and colleagues have been noticing a change in her since she returned from Boot Camp. “People have noticed an increase in confidence and can see the eagerness I have to learn and achieve more. They can see I’m more comfortable with what I am doing, not second-guessing myself like I used to, and that I am keen to try new things more so than before.” Outside the salon, Renee has been busy starting a professional Facebook page and creating her photographic collection. She also recently volunteered on the HITO stand at the Wellington Careers Expo where she could share her experiences with the next generation of hairdressers. The rest of the year is looking full and exciting for Renee as she strives forward in her career. “This year I am going to embrace any opportunity that comes my way” she says. “I am going to help, when help is needed. I am going to compete, when competing is possible. I am going to embrace the industry with every ounce of the passion I have for it and I am going to complete my apprenticeship ”

NADINE GRATTON Ursula Harris Hair Design Nelson

NICOLE CLARK D’Or Arrowtown

Northern South Regional Winner

Southern South Regional Winner

Since Boot Camp Nadine has had some exciting opportunities, including doing photographic work for local magazines.

Nicole has had a great start to the year following Boot Camp. She has returned to work with a renewed sense of confidence and ambition which is helping her to strive for excellence in all she does.

A highlight for Nadine was when a new Nelson magazine that she worked for invited her to attend their launch night. “I put my new networking skills to practice at this event ” she says. Doing the public speaking session at Boot Camp really helped Nadine with her confidence in this area of speaking and meeting new people. “It helped me get over my fear of public speaking, grew my confidence with clients, and helped me put myself out there and network,” she explains. Since returning to work after Boot Camp, Nadine says knows more where she is headed in her career. “Boot Camp taught me to take every opportunity that comes my way. It has helped me set smaller goals to achieve my bigger goals, and to be realistic. Boot Camp got me thinking about my ‘brand’ and self-development; this has helped me a lot within the salon.” This year Nadine has also been entering herself in as many competitions as she can manage, including WorldSkills. She is one of ten finalists who are competing in WorldSkills Nationals in Hamilton in July. Another focus for Nadine has been to work towards completing her finals. She has just passed her two final assessments and is now a fully qualified stylist.

In the salon, this self-belief has helped Nicole bring about some changes in her services.

“They've been saying how positive I've been about everything and how they can see I want to push myself to make the most of everything I learnt there.” Each of these winners took out the coveted Regional Apprentice of the Year titles in 2013 by showing hard work, dedication and passion throughout their apprenticeships. If you want to be the next Apprentice of the Year and get a chance to attend Boot Camp in 2015, then make sure you apply for the 2014 HITO Awards.

“I’ve been changing up a few services I do in the salon to personalise my client’s experience,” she explains. Nicole says she now has a bigger drive to learn more as well, especially when it comes to hair-ups. With the HITO Awards coming up once again, she has been enjoying talking to other apprentices about what it takes to enter Apprentice of the Year. “They approach me because I am familiar – being in Forma magazine helped,” she explains. “Of course, I’m entering Apprentice of the Year again myself as well. I’m also entering more editorial awards this year.” Looking ahead at the rest of 2014, Nicole hopes to finish her apprenticeship and become a qualified stylist this year. She is also planning to apply to be a guest artist with L'Oreal and continue working on her personal brand. On a personal level, she’s looking forward to getting married this year too.

DOWNLOAD AN APPLICATION FORM FROM WWW.HITO.ORG.NZ/AWARDS

APPRENTICE PERSPECTIVES

MORGAN COLLINS

RENEE EDGARTON

UELLA WATSON

In April, HITO invited apprentices from the Wellington region to the HITO Apprentice Forum. We asked them to tell us what they liked about apprenticeships and what challenges they’d faced.

enee Edgarton from Promises Hair Design, Uella Watson from Just Teasing Hairdressing, and Morgan Collins from Chocolate Hair Company attended the Wellington Apprentice Forum for 2014. HITO CEO Erica Cumming and HITO Board Chair Flora Gilkison also attended, using their knowledge to answer any questions.

wasn’t easy to get an apprenticeship. Uella did work experience at her current salon, and then persevered until they hired her as an apprentice.

The conversation never lulled, with the apprentices constantly asking questions and offering opinions. Over the course of several hours the group discussed a wide range of topics, but the focus was on how to manage your apprenticeship, from finding an apprenticeship right through to gaining your qualifications.

“You have to work hard and put yourself out there."

“Only five or six people from my full-time course went on to an apprenticeship,” Uella says.

Finding an apprenticeship is just like finding any other job. You have to prove you’re right for the job and convince them that you are the right person to work and train there. Gaining experience (through work experience, or volunteering with a family member), and proving yourself in the industry can go a long way towards helping gain an apprenticeship.

FINDING AN APPRENTICESHIP

APPRENTICESHIPS VS. FULL-TIME COURSES

Our three learners had various experiences while finding an apprenticeship. Both Morgan and Renee work with family members, and so had some support when they started looking for an apprenticeship. Morgan worked in the salon part-time before taking on an apprenticeship after another employee (who didn’t want to gain their qualification) left the salon. Support from their family helped, but it was their willingness to work hard in the salon that convinced the owners that they were ready for an apprenticeship.

With one apprentice from a full-time course and two who began their training as apprentices in the salon, the differences were a favourite topic of conversation. Coming from a full-time course was a challenge, says Uella. She felt less confident in the salon than she would have liked, and has spent time trying to boost this confidence. Although both Morgan and Renee have been apprentices from day one, they’ve experienced some of the differences between studying at a provider and learning on the job.

Uella, unlike the other two, came from a full-time course. She is now an apprentice at Just Teasing Hairdressing, but she says it

“Working in a salon full-time is really different,” says Morgan. “Training at a school is like doing assessments all day, not like working in a real salon."

signed off too easily”, but that they were the ones who would lose out because they didn’t have the practice necessary to learn the skill properly.

Of course, Morgan admits that training in a salon can also have its challenges. As the most junior staff member at her salon, Morgan spends a lot of her working hours completing her junior work tasks, rather than training. She says she sometimes feels a little behind compared to others in her off job training class.

Erica described how in the past apprentices could sit their units in any order. That meant they would end up with units missing which they never wanted to go back and complete, leaving them with an incomplete qualification in the end. So the system was changed to assist learners in completing their qualifications.

However, all three believe that an apprenticeship is the better choice. This is especially relevant in terms of finances. Uella has a significant student loan to pay off, whereas the others have received the same amount of training and have no student loan for hairdressing.

FINDING MODELS AND SUPPORT After that, the conversation moved on to different kinds of support. Both Renee and Morgan work with family members, and they both recognise the support they get. Morgan also comes from a small community, and she said this gives her a solid client base. She also has friends and clients she can ask for help.

Uella says she prefers her apprenticeship, but that she didn’t know enough about her options to choose an apprenticeship from the beginning. After finishing school, Uella was looking for a course to do. Originally she applied for a make-up course but wasn’t accepted. The school recommended that Uella do hairdressing instead.

Our apprentices also mentioned that while small communities were great for finding support this wasn’t always the case in other places. Uella, who works in central Wellington, said she thinks the only reason she has such a good support system is because she is from the city. Otherwise, she said, it could be pretty hard to find support in a big city.

“I was thinking about a course to do, rather than just gaining a qualification,” Uella says. “I took the safe choice because I wasn’t well enough informed about my options."

All three also mentioned having trouble finding the right models for assessments. In general, they said, they advertised on Facebook and hoped to find someone that way.

IN-SALON TRAINING Training in the salon is very different, all three apprentices agree. Renee, Uella, and Morgan’s salons all have different training schedules and approaches. For Morgan, training happens on a Monday. This is an extra day on top of the days they work in the salon. Yvonne Jenkinson, HITO Tutor of Year runner-up from 2013, also travels down from Napier to provide training occasionally.

FINALS AND ASSESSMENTS Finding models can sometimes be a problem for finals, which none of our apprentices had faced yet. Both Renee and Uella are Year 3, though, so it’s something they will both be facing soon. Both Renee and Morgan admitted to finding assessments overwhelming at times. Both felt nervous before, but they both agreed that they were never as bad as they thought they were going to be. Keeping calm beforehand was the hard part.

For Uella, training usually takes place outside of work hours. They do have occasional training during the day, and they also receive product company training. For Renee, training takes place when it can be scheduled around work in the salon. As they are busy, sometimes it’s difficult to schedule training.

Uella, on the other hand, said she felt comfortable with assessments as she was used to them from her time in a full-time course. Instead, performing new services on the salon floor was nerve-wracking for her.

Finding a balance between practical work in the salon and training focussed time is a challenge. This is especially problematic in a busy salon. Often, the solution is to have a separate schedules training day (such as Monday if the salon is closed). After all, as Uella said, the struggle to fit training in is worth it for the learning they get out of it.

All three expressed some nervousness about their final assessments. All of them had heard stories about how hard the finals were. Erica could reassure them the pass rate is good. All three thought failed assessments often came down to either “stressing out and forgetting the little things” or not attending the guidelines meetings. Erica also mentioned the perming section of the finals can trip people up. But they just need to practice and plan for the assessment and make sure they stay within the time limits.

COLLECTION OF EVIDENCE The next topic of conversation was Collection of Evidence (COEs). The apprentices had a few questions about COE, and so Erica Cumming, HITO CEO, shared some background about COE. Erica explained the purpose of COEs was to allow the apprentice to repeat a task many times. Then that task is easily completed when the assessment takes place. Morgan mentioned that she’d experienced some “people getting units

It was lovely to meet some of our Wellington apprentices, and to listen to their concerns and thoughts. We hope to hear more from the industry and hold more forums in the future.

getting an apprenticeship If youâ&#x20AC;&#x2122;re creative, have a keen interest in hair and fashion, and want a career that pays while you have a great social life, then becoming a qualified hairdresser or barber could be perfect for you.

A career in the hair industry has great prospects and can take you around the world. Once you are qualified there are so many opportunities available: • Hairdressing anywhere in the world

• Owning or managing a salon

• Training future apprentices

• Working in magazines, fashion, film and TV

• Working on cruise ships or resorts

• Product company technician

“There are so many opportunities available with hairdressing if you’re passionate and open to learning all the time.” NIKITA BARKER, 2008 APPRENTICE OF THE YEAR REGIONAL WINNER QUALITIES NEEDED A genuine interest in hair and a desire to help make people feel good about themselves is a great place to start. It’s also good to have an eye for detail, a keen interest in fashion and a flair for the creative. Being sociable and outgoing helps too, as you will be meeting and interacting with lots of different people every day. Honesty, reliability, punctuality, a good work ethic and good presentation are also really important. Education wise you will need at least three years secondary and/or tertiary education. A good level of mathematics, art, English and communication skills are also important.

GETTING STARTED Here at HITO we think the best way to start a hair career is to find an apprenticeship. As an apprentice you can work in a real salon or barbershop rather than a classroom, learn on the job, and earn a wage from day one. If this sounds like you then read on for more information about how to land a job as an apprentice and get started in this exciting and rewarding industry.

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GET A JOB Being an apprentice means becoming a paid employee, so you need to apply, go through an interview process and be offered the job. If you’re on the job hunt, here are some options you can try:

Approach local salons in your area to work for no pay for a short time, or just after school or on weekends.

Check out the Jobs section on the HITO website. www.hito.org.nz

Check out other job websites such as Seek.co.nz, Trademe.co.nz, Gumtree.co.nz and Myjobspace.co.nz.

Look through the Situations Vacant section in your local newspaper.

If you did/are currently doing Gateway, ask your Gateway salon if they are looking for an apprentice.

“I think the best way to get into an apprenticeship is to put yourself out there, be keen and ready to learn and just keep door-knocking salons. If you’re still at school then do Gateway, or possibly get an after school job or part time work in a salon and get yourself in that way.” CAMERON AITKEN-BOYLE, QUALIFIED STYLIST WRITING A GOOD CV When you’re applying for jobs you will need an up-to-date and attention grabbing CV to hand out. Your CV is designed to “sell” you to your prospective employer so it needs to have the X-Factor! Outline the things you are good at and all the fantastic things you have achieved in your previous work, at school and in your personal life.

Your CV is the one place you can boast about yourself without sounding like a show off. There are certain qualities that employers are looking for in a new apprentice, so make sure you show how you display these qualities on your CV. Some examples are:

Eager and willing to learn

Good communicator Outgoing personality

Interested in fashion

QUALITIES EMPLOYERS WANT

Creative and artistic

Good listener

Wellpresented Quick learner

Hard worker

REMEMBER Salons won’t expect you to have had lots of experience. If you have some, include it in your CV. E.g. if you have done the Gateway Programme or helped with hair and makeup in your school production.

It is also a good idea to outline relevant subjects you have done at school (such as art or maths). Include the details of any awards or test results that you are proud of.

Add references on your CV. They should be people who know you professionally and not family members. An employer from a past part time job or the Dean from your school are both good options. Always ask before you put their details on your CV.

Take a copy of your CV to interviews or when popping into a potential salon. If they’re not offering a job at the moment, maybe they can keep your CV on file and give you a call at a later stage.

“Make sure your CV is up to date and get a friend to edit it for you; a poorly written CV full of spelling errors can knock you out before you even get an interview.” NADINE GRATTON, 2013 APPRENTICE OF THE YEAR REGIONAL WINNER.

DON’T GIVE UP If you don’t get offered an interview at the first salon you walk into, don’t be discouraged. When 2013 Apprentice of the Year Regional Winner Renee Edgarton was on the hunt for her apprenticeship she handed out 19 CVs and only heard back from one salon. Looking back, Renee has some tips on how she would go about looking for an apprenticeship if she had to do it all over again:

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• Walk into salons with your CV, don’t just send the CV via post or email. • Be confident in yourself and show them what you have to offer. • Dress appropriately. • Be punctual. • Be open and honest. • Be passionate. • Don't let location put you off (if you really want it, travel the distance). • But most of all don't give up... it will happen A salon owner told us this story of how persistence can pay off:

“I have an interesting story about a girl I have just hired. She has applied five times to work for me. The first three were a ‘no’, the fourth she brought her CV, dressed smartly, smiled and I thought ‘wow, she’s got some persistence.’ She is now a HITO apprentice, a pleasure to teach, she loves the salon, has fitted in so well, and is eager to learn. She told me she has learned more in one month with us than she did during one year of full-time training at a polytechnic.” HOW DO I PREPARE FOR AN INTERVIEW? So you have got an interview at a salon you’d love to work for, well done! Now it’s time to prepare. Preparation is the key to a successful interview. Do your research beforehand so you know a bit about the salon: what have they achieved, what is their vision for the future? The more clued up you are, the better! Below are some important things to take into account on the day of your interview: • DIRECTIONS: Make sure you know how to get to the salon for your interview. • TIMING:

Make sure you arrive on time. A good tip is to make sure that you arrive at least 15 minutes before your interview. If you arrive late your potential employer may already suspect you have problems with time-keeping, which is not a good first impression to make.

• IMPRESSIONS: As well as arriving early, consider carefully what clothes you will wear for your interview. Remember, first impressions last. A salon owner told us this story which clearly shows what not to do in an interview:

“We once had someone that came for a 9.00am interview for our apprentice programme. She looked like she had just rolled out of bed. She came in wearing track pants and mucky sneakers. I couldn’t tell if her hair was wet or greasy. I asked her how much thought she had given the interview and she couldn’t answer. I stopped the interview right away and told her that we are a fashion industry and it was a waste of her time.” Follow these handy guidelines to ensure you breeze through your interview:

Be clean and well presented. Wear simple make-up (foundation, mascara, etc), but don’t overdo it. Guys, tidy any facial hair.

Style your hair! This may sound obvious, but you would be surprised how many hairdressers wear their hair in a ponytail for an interview. You are your biggest advertisement. Show off your creativity.

This is a visual industry, so put some thought into your outfit. Don't dress top to toe in current trends. Aim to look professional. If you’re struggling, you can’t go wrong with black. No jeans or exposed flesh.

Don’t overdo jewellery. One or two rings, one bracelet or watch, and one necklace is enough.

Remember that the boss is not the only one you need to impress. The owner will ask the rest of their staff for their first impressions of you. Remember that an interview is your chance to sell yourself in person.

Tell the owner what you love about their salon and why you want to work for them.

Wear clean shoes and have manicured nails. Think about the small details of your appearance.

Confidence is important but over-confidence is fatal.

Always have a couple of questions ready to ask at the end of the interview.

Smile and be friendly to everyone around you, not just the person who is interviewing you.

You’re not critical to the success of the salon, so don’t pretend you are.

A simple and genuine “thank you for seeing me today,” a hand shake and a smile at the end of the interview will confirm you as a friendly and polite person.

“When you gain an interview, be sure to present yourself beautifully with smart, fashionable clothes and fresh hair and makeup. Research the salon and make sure your appearance is fitting for their image. Make yourself readily available for interview times, and turn up early. Be confident in the interview, make eye contact, and smile. Show interest and enthusiasm – this is the time to really let your passion for hairdressing shine.” NADINE GRATTON, 2013 APPRENTICE OF THE YEAR REGIONAL WINNER.

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WHAT TO EXPECT WHEN YOU START YOUR APPRENTICESHIP So you got the job! Congratulations, you’re about to begin an exciting and rewarding career in the industry. As part of your apprenticeship you will train on the job at your new workplace. You will also attend Off-Job Training at a nearby polytechnic or academy. Before you start working and training there is some information you will need to provide and some forms to fill in: • Fill in an Employment Agreement. It is the law that you have an employment agreement signed by you and your employer. • Provide your bank account details and IRD number. Your employer will need these to pay your salary. • Provide your KiwiSaver details. You can choose whether or not you want to take part in KiwiSaver. • Fill in a HITO Training Agreement. You need to sign this so you can start your training. Your employer may not get all these forms to you straight away. But, you must have an employment agreement signed before the day you start your job. It takes about three to four years to finish your hairdressing apprenticeship and two to three years to finish your barbering apprenticeship. Let’s look at what you can expect along the way:

WEEK 1

YEAR 1

YEAR 2

YEAR 3

You might feel like you’re getting an information overload in your first few days of your apprenticeship. There are lots of things that your new employer/manager will want to cover off with you, such as:

In your first year you will learn both in the salon/ barbershop and at Off-Job Training. Some of the learning at Off-Job will be practical, and some will be written assignments. As the year goes on, you will start to feel at home in the salon. By the end of the year, most of the clients will know you by name. Be prepared for a full brain and sore feet.

You will once again be learning on the job and also completing year two at Off-Job Training. At the end of the year you will be busy with clients and you will be cutting and colouring! Make the most of any opportunities that come your way to enter competitions or get extra experience. This can be a tiring year in your apprenticeship. Just remember, everyone will feel overwhelmed at some point. Don’t give up! Get lots of sleep and ask for help if you need it.

By the end of year three you will be feeling like a professional. You should have most of the skills you need as a stylist or barber and you will have completed all your Off-Job Training. Now you will focus on building up your client base. You’ll be practising your new skills and putting them to work in the salon or barbershop. You will be learning to perform services in a commercial time-frame. What you need to do now is practice, practice, and practice.

• Showing you the salon’s facilities (toilets, staff room, kitchen etc.) • Introducing you to the other team members • Explaining the phone system and what your phone manner should be like • Confirming the days and hours you will work and when you can take breaks • Clarify your role, set standards and expectations • Going over your training dates and times • Explaining salon processes and procedures All this information may be overwhelming to start off with but don’t worry; you will soon get into the swing of things. In these first few days make sure you take lots of notes, ask questions and make an effort to get to know your new colleagues.

In hairdressing there are two final assessments. In one your practical skills are assessed. In the other, you must show you are working on at least 25 clients per week. You must be working in the salon and building a client base. In barbering there is one practical final assessment. As you come up to your final assessments, your focus will be on practice. You need to be confident that you can achieve these assessments. Get help from your trainer, employer, tutor and others in the workplace. Once you complete your final assessments, you have achieved the National Certificate in Hairdressing (Professional Stylist) or National Certificate in Barbering. You are now a qualified stylist or barber. Congratulations! Your learning doesn’t need to stop here either! You’ve got a career in front of you that supports life-long education. At HITO we offer more advanced programmes such as Advanced Cutting, Business, Management and a range of Beauty qualifications coming soon.

Find out why a career in hairdressing starts with a HITO apprenticeship

Phone Email Web

04 499 1180 enquiries@hito.org.nz hito.org.nz

TRAVIS SCHOLFIELD

RHYS BURTWELL

GENE WILLIAMSON

male apprentices in the north

COWAN WYATT

We chat to some of our male hairdressing apprentices about their hairdressing careers.

KEVIN PRICE AND HIS SALON TRAINER RACHEL

Hairdressing has quite a reputation as a female-dominated industry. After the large number of males who came to the Careers Expo, we decided to chat to some of our male apprentices about their experience. The northern region of the country has seen a surge in male hairdressing apprentices, so that was the perfect place to start. Travis Schofield, Gene Williamson, Rhys Burtwell, Cowan Wyatt, and Kevin Price work at different salons and are at different stages of their apprenticeships. But they have one thing in common – they’re part of the small percentage of male hairdressing apprentices in New Zealand.

start apprenticeships this year. They also have several male trainers and salon owners in the area. We chatted to some of these apprentices about their decision to pursue hairdressing. Overall, they love their career choice, but have faced some challenges too.

That percentage is growing. Our Northern region (North Auckland and further up) has seen a large number of males

“No one ever makes a big deal about it, and it’s worth it”.

Travis Schofield

Gene Williamson

KENT HAIRDRESSING TAKAPUNA

KENT HAIRDRESSING

Travis Schofield is a first year hairdressing apprentice at Kent Hairdressing in Takapuna. Travis has only been an apprentice for a short time, but says he loves hairdressing so far.

TAKAPUNA

Travis originally planned to study photography, but says it didn’t have the customer service aspect he wanted. Hairdressing, on the other hand, had the perfect mix of creativity and customer interaction. He also still gets the chance to be involved in photographic work. Travis knew that hairdressing was a mostly female-dominated industry, but says he “wasn’t really fussed”.

“I do get the odd insult,” Travis says. “But I just laugh about it. It’s a job like any other in the end”. And the rewards of his hairdressing career more than outweigh the negatives. Travis says hairdressing is fun, creative, and gives him the freedom to try out his own ideas. The creative freedom is the best part. Travis loves being able to offer his opinions and make decisions about what he creates. He would definitely recommend hairdressing as a career. For any guys who might be reluctant to get into the industry, Travis says “Just do it. If it’s what you want to do and you enjoy it, just go for it”.

Gene has almost completed his hairdressing apprenticeship at Kent Hairdressing. He recently finished his third year and is now working on building his clientele and making a name for himself. Gene always liked the vibe of hairdressing salons. Even before he started his apprenticeship he always thought hairdressing would be a great career. “Hairdressing is a really great job,” Gene says. “It’s practical, and you get to talk and meet heaps of people”. Gene says his hairdressing career is going great so far. He enjoys making

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"Hairdressing is a great career, the world is my oyster”.

people happy and giving them confidence with a new cut and colour. The customer service is definitely a highlight. Despite the low number of male trainees, Gene says being a guy in the hairdressing industry has never been an issue. Besides, he says, heaps of the really big names in hairdressing are male. “Hairdressing is a really great job. It’s practical, and you get to talk and meet heaps of people.” Gene would recommend an apprenticeship as the best way into the industry. “You should definitely go through an employer and get an apprenticeship,” Gene says. “That way you get a proper feel for what you’re getting into. It’s also a lot cheaper and the training is much better”.

live out his dream of becoming a hair stylist.

getting to meet new people and try out new things – no day is the same.

Rhys thinks it would be great to have more guys involved in the hairdressing industry. Rhys says: “If you are really passionate about a career in hairdressing then you should just go for it. Don’t listen to negative feedback – just do it ”

Cowan thinks apprenticeships are great, and he would recommend the practical route to anyone wanting to get into the industry.

Rhys finds hairdressing really rewarding. He enjoys being able to create something new every day, and also enjoys the trust clients have in him. “Hairdressing is a great career, the world is my oyster”.

Cowan Wyatt SHELLEY’S FREESTYLE HAIR DESIGN WHANGAREI

Rhys Burtwell SALON SILVER SILVERDALE Rhys Burtwell started his apprenticeship at Salon Silver in Silverdale last year. He’s always liked the idea of becoming a hairdresser, and now he’s in the industry he loves everything about it. “I absolutely love my job. I love all aspects of hairdressing and particularly enjoy the practical side as I have such an awesome team of stylists helping me to be the best I can be”. Everyone has been really supportive and positive towards his decision to

Cowan started his apprenticeship in 2013 at Shelley’s Freestyle Hair Design in Whangarei. Cowan isn’t the first person in his family to become a hairdresser – his aunt also works in the industry. She inspired Cowan to start his career. He’d watched her work and always thought it looked interesting. Being one of a few male apprentices was never a concern for Cowan. He says he didn’t really think about it when he was starting out, and he’s says no one’s had a problem with it that he knows of. Cowan says his career in hairdressing is going well. He’s building up his confidence, and enjoying his time in the salon. He says the best part is

“Working from day one is better,” Cowan says. “It’s also a good idea to do work experience and try out hairdressing first before going into training”.

Kevin Price RODNEY WAYNE GLENFIELD Kevin’s an apprentice at Rodney Wayne Glenfield. He says hairdressing has always interested him, and he’d always liked the idea of being one. He was a bit nervous about being one of only a few male apprentices when he first started, but he doesn’t mind any more. It’s never been a problem for him, and no one has ever cared. Kevin says his apprenticeship is going well. He says it is going quickly, and that he’ll be qualified before he knows it. He enjoys everything about his hairdressing career, and definitely doesn’t regret getting involved in the industry. One of the major advantages of working in the industry is getting a free haircut when he needs one, Kevin says. There are lots of other advantages and he’d definitely encourage other guys to get involved. “Just do it,” Kevin says. “No one ever makes a big deal about it, and it’s worth it”.

SEE YOUR WORK IN PRINT

Are you a HITO apprentice or newly qualified stylist? This is your chance to have your work published in an issue of Forma Magazine. If you have photographic work that you are proud of, we want to know. You'll have your work published in Forma, receive great rewards from A Sharper Blade and get the chance to be featured on the cover. Give HITO a call on (04) 499 1180 or email enquiries@hito.org.nz to find out how to send your photographs in and have the opportunity to be published in Forma. See Your Work in Print is sponsored by A Sharper Blade.

MAKE-UP ARTIST: SARAH ABELEN PHOTOGRAPHY: MANDY BRADFORD MODEL: KENDALL MORATTI

MAKE-UP ARTIST: SARAH ABELEN PHOTOGRAPHY: MANDY BRADFORD MODEL: BRODIE ROBERTS

JULIEANNE’S DIARY entry two

ERICA CUMMING AND JULIEANNE HARTSHORNE

Hear more from Julieanne Hartshorne, Jasmine McBeth Memorial Scholarship recipient for 2013, as she puts her scholarship to good use and develops her career.

s well as working and having a family, for the last few months I’ve got a new favourite thing – hair-up work. Before now it wasn’t a part of hairdressing I loved. I did a few of them to pass my assessments, and I think I’d done four or five in the salon for clients. I managed to dodge the bullet in that area for a good length of time

seeing how they needed to be tweaked here and there and needed finer detail in areas. For my second photo shoot, I had two models and did two styles on each, which was much easier. I still nit-picked my work and found a few things that I could have done differently, but overall I was much happier with my work on this photo shoot.

I’m not too sure what made me think about wanting to work on them more, and to do some photographic work involving hair-ups. I think it all came from looking at some of the hair photographic work in Forma, Images, and Headway and seeing what people had created. I found myself trying to dissect the work to figure out how the stylist created it.

There was a lot of back and forth messaging and picture sharing with the photographer for the second photo shoot. I love feedback - it's always exciting to get others opinions to see if you’re missing something and how they think the photos will look in print. I was lucky that my photographer and makeup artist are trying to build their portfolios as well and so we worked together to help one another out. These two girls have been great.

It was this inspiration that led me to do what I am doing now. I almost feel that my phone or computer has become part of my hand - I just can’t put it down. There’s just too much hair work on the Internet to go through and so many inspiring people out there. I’m continually looking for new ideas with hair and makeup and the whole package to pull off the next look. At this stage, I still want to try to create a similar look to what others have done till I feel I have the confidence to pull of my own styles and looks. I just love the new challenge this has brought me.

My next shoot is in the making. I have four models for this one and there will only be one hairstyle each. This one will be formal and wedding. If everything goes according to plan there will be two brides and two bridesmaids. I just love this area and can’t wait for each photo shoot to come round. I was lucky to be able to use some of my Jasmine McBeth scholarship money for the photo shoots. The first photo shoot was reasonably expensive, and I wouldn’t be able to do it all without the help of that money to get me going.

For my first photo shoot, I had three models. I did two hairstyles on one model and three styles on the other two women. This was a huge day and had no idea how the photo shoot was going to go. One thing I learned was that I need to allow myself plenty of time between each hairstyle. Overall I learned a lot from this shoot.

I am also considering taking my skills to the next level and doing something like a make-up course. This is another area I would love to have a dabble in

Seeing my work in an image was great - I was extremely proud of the results. It was a perfect opportunity for me to critique my work and get feedback from the photographer and others. Once I saw how they looked from different angles I started

Life is busy, and there is always something to create I love that I have the chance to do what I enjoy.

ASHLEIGH FARRIES

see your work in print

ASHLEIGH FARRIES Your Salon: Rodney Wayne Chartwell Name of model/s: Shianne Allen Name of photographer: Steven Chee WHY DID YOU DECIDE TO DO A HAIRDRESSING APPRENTICESHIP? I loved the idea of being able to be part of a salon team while I did my training. My style of learning is definitely more hands on – I like to see things happen and then go and recreate it myself. Watching the seniors in the salon has allowed me to really absorb things fast.

WHAT’S YOUR FAVOURITE PART OF BEING AN APPRENTICE? Being able to be in the workforce full time and connecting with the clients every single day really helped with my confidence and my ability to work to a strict time schedule. I get bored quite quickly, so an apprenticeship is great because it means there’s always something for me to work on and learn so my days are never the same.

WHAT WAS YOUR INSPIRATION? As it was a colour image competition I wanted to let her colour do most of the work, so I decided a more relaxed approach to styling would work best. After going through a stack of fashion magazines and pulling different looks from different collections I decided messy texture and bold colour was going to be my take on a fashion forward but still wearable look.

WHAT’S YOUR FAVOURITE PART OF DOING FASHION OR PHOTOGRAPHIC WORK? I love the freedom you have when doing fashion work. You can really use your imagination and take things one step further than you can with clients in the salon. Photography work is always a lot of fun and I really enjoy the challenge it brings – making hair look beautiful in print is a lot harder than it seems.

HOW DID YOU ACHIEVE THIS LOOK?

WHAT ARE YOUR DREAMS AND ASPIRATIONS FOR YOUR CAREER IN HAIRDRESSING?

To be honest, it was pretty straightforward. My model’s hair was washed and allowed to air dry the morning of the shoot and I really liked the natural texture that it had. I didn’t want to ruin that by ironing it so we loaded it up with texture spray and hit it with lots of wind once she was in front of the camera. It involved lots of head flicking and really getting those layers activated.

I’m a huge fan of continuing to challenge myself and keep things new, so I really want to move in the direction of staff education and training. I’m planning on doing the Business qualification with HITO this year. Maybe in the distant future I’ll have apprentices of my own.

WHO INSPIRES YOU IN YOUR HAIRDRESSING CAREER, AND WHY DO THEY INSPIRE YOU?

WHAT PRODUCTS DID YOU USE? The model used the Redken Colour Extend Magnetics range that morning then once at the shoot we applied some Redken Wax Blast and a light mist of shine spray.

So many names come to mind when I think about this. Of course there’s our amazing NZ talent like Rodney Wayne, Richard Kavanagh, and Mana Dave. Rebecca Brent’s work is amazing – I was in love with her work for the L’Oreal Colour Trophy. My biggest inspiration has been my boss and my trainer Annemarie Wilkinson who is like a walking hairdressing encyclopaedia. Her dedication to her business and our training is truly motivational. She always pushes me to be more than I can be.

SPECIAL THANKS TO: Huge thanks to my amazing boss Annemarie and my Rodney Wayne family. Thanks to Richard Kavanagh for all his help getting this awesome shoot day and world class photographer Steven Chee sorted. My fashion stylist Marina Didovitch and the team from MAC Auckland for making my model even hotter. L’Oreal for allowing my creativity to run wild and have no limits.

WHAT WAS THIS PHOTOGRAPHIC WORK FOR? These two images were my entry in the L’Oréal Colour Trophy 2013/14 Awards in the Young Colourist Category. One of them received Highly Commended.

HITO would like to thank L’Oreal for their permission to reproduce the images in this article.

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see your work in print

JULES HARTSHORNE

WHAT ARE YOUR DREAMS AND ASPIRATIONS FOR YOUR CAREER IN HAIRDRESSING?

Your Salon: Hi-Tek Hair Studio Name of model/s: Tania Chester Rajathurai, Jess Roberts, and Aimee Wadsworth Name of photographer: Mandy Bradford (Mb Photography NZ)

I have so many. I want to one day own my own salon and teach others the skills I have. This would be a huge honour for me to be able to pass on my knowledge in what I have learnt and still learning through my time. I would love to be a recognised name in the industry one day as well.

WHO INSPIRES YOU IN YOUR HAIRDRESSING CAREER, AND WHY DO THEY INSPIRE YOU?

WHY DID YOU DECIDE TO BECOME A HAIRDRESSER?

At the moment I'm loving all hair up work. I'm forever surfing the net for new ideas and I have been really inspired by some of Sharon Blain and Patrick Cameron's work lately. They are just stunning and they make it look so easy.

I love the people and the creativity of hairdressing. Each person is different and you get to help design them into who they are with their hair. This is such a special job. I get to be such a big influence on my clientele with my recommendations about their style at each visit. This is what attracted me to becoming a stylist – fashion is forever changing and so are we as people. We get to grow and experience many different things and meet lots of people.

WHAT WAS THIS PHOTOGRAPHIC WORK FOR? I did this to start building myself a portfolio and gain some experience in hair up work. I also did it for the chance to be able to critique my work when I see it in picture form.

WHAT’S YOUR FAVOURITE PART OF BEING A HAIRDRESSER?

WHAT WAS YOUR INSPIRATION? I love the dramatic, creative look so wanted to give that a go. I'm also really loving hair styles from the 20`s to 50`s, so I had to have something from that era in here somewhere.

I don't think I really have a favourite part; I love everything, well almost everything I get to do. I love the creativity in hairdressing – it’s endless. I also love my clients.

HOW DID YOU ACHIEVE THIS LOOK?

WHAT’S YOUR FAVOURITE PART OF DOING FASHION OR PHOTOGRAPHIC WORK?

Lots of back combing, hair spray, and my wonderful tools.

I had never done photographic work before, so bringing everything together was a huge challenge for me. I loved every bit of it. I wanted to do this to build a portfolio and to give me the chance to build my experience and confidence in doing hair up work as I haven't had much experience with it. So it's a great opportunity for me to be able to critique my work and see where I can better myself and challenge myself to get better and better.

WHAT PRODUCTS DID YOU USE? Mainly hair spray strong and flexible hold.

SPECIAL THANKS TO: Mb Photography NZ; Sarah Abelen – make-up artist; Tania Chester Rajathurai (model), Jess Roberts (model), and Aimee Wadsworth (model).

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see your work in print

WEI JIANG

WEI JIANG Your Salon: Buoy Hairdressing Name of model/s: Lucy Willcox, Son Tran Name of photographer: Wei Jiang WHY DID YOU DECIDE TO DO A HAIRDRESSING APPRENTICESHIP? Hairdressing was one of my “dream jobs” as a young person. It wasn’t my first career though – I actually trained and worked in a corporate environment. It wasn’t until I was 30 that I had the opportunity to harness my creativity and retrain for a career that I was passionate about and more suited to.

WHAT’S YOUR FAVOURITE PART OF BEING AN APPRENTICE? I have enjoyed every single part of my hairdressing journey. My favourite part is when a client returns, remembers me and appreciates what I did last time (regardless of whether it was an amazing head massage or great hair style). I feel fulfilled when the colours and styles I create make my clients look and feel great.

WHAT’S YOUR FAVOURITE PART OF DOING FASHION OR PHOTOGRAPHIC WORK? My favourite part definitely is the creativity that it allows me and the new skills and techniques that I learn during the creative process. I have been involved in many fashion shows and photo shoots. The creative work of other stylists always inspires and motivates me.

WHAT WAS YOUR INSPIRATION?

WHAT ARE YOUR DREAMS AND ASPIRATIONS FOR YOUR CAREER IN HAIRDRESSING?

Lucy’s cut was inspired by Mana Dave’s Industry collection in 2012, short dark purple hair with bright yellow fringe, I love it so much.

I want to be a great hairdresser. My dream is to be able to lead the trends and participate in fashion shows all around the world.

Son’s hair is very strong and straight, my inspiration was from old barber skill. I used to have short flat top when I was young. This is my longer length version.

WHO INSPIRES YOU IN YOUR HAIRDRESSING CAREER, AND WHY DO THEY INSPIRE YOU?

HOW DID YOU ACHIEVE THIS LOOK?

A lot of international hairdressers have inspired me. I work with two award winning stylists (Derek Elvy and Michael Beel) who inspire me every day. I have worked as part of their team on shows for Wellington Fashion Week, New Zealand Fashion Week, Ruby, Zambesi, WORLD and many others. I have seen and experienced their creativity and passion for hairdressing. Hairdressing is not my career anymore – it’s part of my life.

I did my research first and worked out what I wanted to achieve. I then liaised with my model agent and makeup artist. For the haircut, lots of practice, clear sections and right angles are always helpful. Pre-cut and colour model’s hair before the photo shoots. Use the right tools and products to achieve the look.

WHAT WAS THIS PHOTOGRAPHIC WORK FOR?

WHAT PRODUCTS DID YOU USE?

Lucy, the girl with red fringe was my model for NZARH Wellington Regional Competition Urban Fashion Cut 2013.

L’oreal Professionnel: Tecni Art Full Volume Extra Mousse, Tecni Art Pli Thermo-Fixing Spray, Tecni Art Iron Finish, Tecni Art Fresh dust, Tecni Art Airfix Antistatic, Tecni Art Crystal Gloss

Son was my model for LOreal Colour Trophy 2013-14. This was my backup photo.

SPECIAL THANKS TO:

Those photos expressed my feelings about hairdressing over the past three years. It marks the end of my apprenticeship and the beginning of my hairdressing journey.

Buoy Hairdressing & Mine Medi-Spa Kericha Daniels (Make-up artist) My beautiful wife and two little angels.

trichology What is it, why it is important, and what can go wrong if youâ&#x20AC;&#x2122;re not well-informed.

Trichology might sound like a complicated technical term, but it’s actually a vital aspect of both hair and beauty. A substantial knowledge of trichology is essential when picking the right products and styles for clients. Poor understanding puts your business and your reputation at risk.

richology is the study of the skin and hair. It includes how they are formed and how they work. Someone with a good understanding of trichology will know what skin and hair look like when they are healthy and how hair and beauty services can change them. Trichology is covered in both hair and beauty qualifications, and hairdressers, barbers, and beauty therapists use their knowledge every day.

Hairdressing & Barbering Both hair and beauty qualifications involve trichology, although their approach differs. In simple terms, hairdressers focus on how to encourage hair growth, while beauty focuses on the successful removal of hair. Both also need to understand bone structure and the skin.

HAIR A hairdresser needs to understand how hair works, the types of body hair, and the structure of the hair. They can then judge how certain services will change the hair and help clients regain the health of their hair. The hair has four functions: • Hair shaft The visible part of the hair.

• Protection: Protecting the scalp from injury, sun damage, and heat. • Sensation: Allowing us to sense if someone is close to us.

• Nerve A cord-like structure that allows us to feel sensations.

• Warmth: Trapping hot air beneath it and helping to keep us warm.

• Sebaceous gland Tiny glands in the skin that secrete sebum, which lubricates and waterproofs the skin.

• Adornment: Styling it to make us look good or create a particular effect.

• Hair root The end of the hair that is anchored inside the skull.

A healthy head of hair should be able to perform these four functions even after styling and colouring. If the hair is damaged, for example if bleach causes the hair to dry out and break, then all four of these functions can be weakened.

• Hair bulb A ‘cap’ over the hair root and follicle. • Follicle Hair grows starts from inside the follicle. • Dermal papilla A structure at the base of the follicle made mostly of connective tissue.

There are two types of hair:

• Arrector pili muscle Small muscles attached to the hair follicles. They caused the hair to ‘stand on end’ and help with regulating temperature.

VELLUS HAIR Vellus hair is short and is found on most areas of the body. It has no particular function, although it does help protect the skin and keep us warm. This hair is seen on some parts of the face, but not on the scalp itself.

• Sweat glands Small structures located all over the body that produce sweat. • Medulla The central part of the hair shaft.

TERMINAL HAIR

• Cortex The thickest part of the hair. It contains pigment.

Terminal hair is found on the head, beard area, and armpits. It is much longer than Vellus hair. It helps with protection, warmth, and adornment. It contains pigment and is the hair that hairdressers and barbers mainly work with.

• Cuticle The outer layer of the hair. It provides protection and strength.

The internal structure of each hair is valuable knowledge too. Here is a diagram of a hair shaft.

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SKIN Trichology involves understanding the structure and function of the scalp. Hairdressers and barbers should know how the scalp works and how various hair products and services can affect it. The skin has six functions: • Sensation There are nerve endings in the dermis that allow us to sense things touching or affecting our skin. • Heat regulation The skin regulates body temperature through perspiration and blood circulation. • Absorption Skin absorbs through the glands. It absorbs sunlight, lotion, ointments, and bacteria. Absorption of bacteria can lead to pimples. • Protection Protects from bacteria, temperature, and injury.

• Hair A layer of strands that cover most of the human body. • Sweat gland Small structures located all over the body that produce sweat.

• Secretion Secretes sebum to help protect the skin. • Excretion Sweats to get rid of unwanted chemicals in the body.

• Fat Loose connective tissue under the skin. • Collagen The main protein in connective tissue that gives skin firmness and elasticity.

Understanding how the skin functions helps you understand how products affect different areas of the skin e.g. a product to improve thinning hair, for instance, will encourage blood flow around the hair follicles.

• Fibroblasts The cell that creates collagen. • Sebaceous gland Tiny glands in the skin that secrete sebum, which lubricates and waterproofs the skin.

Bleach, perming, and permanent colour can affect the scalp. They can all cause burns, irritation, redness, chemical reactions, and discharge. Being aware of these side-effects helps you inform the client of risks, judge whether a product is suitable for a client, and fix any damage that might occur. If a client has sensitive skin, for example, understanding the skin will help you to decide which products can be safely used. This is particularly important for barbers when clients have a wet shave.

• Epidermis The outermost protective layer of skin. • Sensory nerve ending The end of a nerve which picks up sensation. • Dermis (the dermal layer) The middle layer of skin. It contains hair follicles and sweat glands. • Nerve A cord-like structure that allows us to feel sensations. • Hypodermis/ Subcutaneous tissue The lowest layer of skin, used for fat storage. • Blood vessels Small tubes that carry blood around the body.

SKULL SHAPE AND STRUCTURE The shape of the skull and face is crucial to hairdressers and barbers. Hair can be cut and styled to hide or emphasise certain features. Apprentices learn how to identify the different parts of the skull, and how to cut and style hair to complement different features. Every head shape is different.

hairstyle on top will help conceal this feature. If the client has a flat occipital area, you will know that adding volume is the best way to disguise this. Without an understanding of the shape and structure of the skull, creating hairstyles to suit becomes much more difficult. With a good understanding hairdressers and barbers can identify the problem areas and take steps to hide them.

Understanding the structure of the head helps determine the best way to style and work with the hair. If a client has a large forehead, for example, you know that a fringe and a flatter

• Temporal bone Bones at the sides and base of the skull. Contain bones related to the ears.

• Zygomatic process An outgrowth of tissue that often helps muscles attach to the body and move properly.

• Superior and inferior temporal line Two lines across the skull that connect to muscles of the head.

• Zygomatic bone The cheekbones. • Coronal suture Connective tissue that separate the frontal and parietal bones.

• Parietal bone The bones that form the sides and roof of the skull.

• Frontal bone The forehead.

• Squamosal suture Joins the parietal and temporal bones.

• Lacrimal bone The smallest and most fragile bone in the face.

• Occipital bone The lower back part of the skull. The brain and spine join here.

• Sphenoid bone The bone in the middle-front of the skull.

• Lambdoid structure Connective tissue between the parietal and occipital bones.

• Nasal spine The nose. • Maxilla The upper part of the jaw.

• External acoustic meatus The ear canal.

• Ramus Part of the jaw.

• Mastoid process A bone located behind the ear canal. Several muscles attach to it.

• Mandible The jaw.

• Condyle A round prominence at the end of a bone.

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Beauty their knowledge of trichology is different to a hairdresser’s or barber’s knowledge.

Although beauty therapists don’t generally work with the scalp, they do work with hair. A good understanding of hair is essential to a beauty therapist. This is referred to as the study of the pilo-sebaceous unit. Much of their job involves removing or hiding the hair (as opposed to encouraging growth), so

The growth cycle of the hair is important to understand. The growth cycle involves three stages and hair all over the body can be at different stages at different times.

THE ANAGEN PHASE

THE CATAGEN PHASE

THE TELOGEN PHASE

The anagen phase is when the hair is growing. This stage can last from two to six years. The longer it stays in this stage, the faster it will grow. During this stage the cells in the papilla divide to create new hair fibres. The follicle buries itself into the dermal layer of the skin to nourish the strand. About 85% of the hairs on one's head are in the anagen phase at any given time.

This stage is when the hair renews itself. Signals sent out by the body determine when the anagen phase ends and the catagen phase begins. This stage lasts around two weeks, in which the follicle shrinks and the papilla detaches and cuts the hair off from it’s nourishing blood supply.

During the telogen phase the follicle remains dormant anywhere from 1–4 months. In this phase the epidermal cells lining the follicle channel continue to grow as normal and may accumulate around the base of the hair, temporarily anchoring it in place. At some point, the follicle will begin to grow again and within two weeks a new hair shaft will emerge.

Hirsutism is excessive hairiness on parts of the body where terminal hair does not usually occur – growth of a beard on a woman, for example. This is usually caused by excess male hormones or sensitivity to male hormones in the hair follicles. Waxing, IPL, and electrolysis are all beauty techniques available to deal with hirsutism.

The anagen phase begins again once the telogen phase is complete. Normal hair loss – known as shedding – happens at this time. Knowing how long each phase lasts means beauty therapists can re-book clients for waxing, eyebrow shaping, and electrolysis at the correct time. Extensive knowledge of what causes the hair to grow is necessary in beauty. This is especially important when using IPL (Intense Pulse Light) or Electrolysis – a beauty therapist must know how the hair grows in the first place so they know how to reduce it. Observing the way a client’s hair grows means the therapist can judge which treatment is best for their client. Treatments such as electrolysis also work differently at different stages of hair growth.

Hypertrichosis is an abnormal amount of hair growth across the entire body. This affects Vellus hair. It is managed with various hair removal methods. As it is a permanent condition, with no known cure, permanent hair removal methods are often used. Understanding hair growth means beauty therapists can perform the right treatments for each client and inform them of the risks and expected results of each treatment.

Beauty therapists also need to understand the causes of abnormal hair growth. Clients with abnormal hair growth will have different needs to those with regular hair growth – they may have to attend appointments more frequently, for example, if their hair grows faster or is thicker than average.

Understanding how hair is attached to the body means you will know how to remove it correctly. It’s important to be able to decide if the hair is coming out of the skin completely during waxing, or whether it is breaking during the treatment. If the beauty therapist can judge that the hair is breaking they can suggest alternate treatments.

Some common abnormal hair growth issues include hirsutism and hypertrichosis.

What can go wrong if you donâ&#x20AC;&#x2122;t understand trichology?

How can you use trichology in your day-to-day work?

A client can walk away unhappy with their service, leading to money lost for the company, or they could potentially lodge a complaint if a serious injury is caused by poorly chosen treatments.

All qualified hair stylists and beauty therapists should have a thorough understanding of trichology. A lot of trichology knowledge is used during the consultation stage. At this point, the skin and hair are analysed, and the client can be warned of any risks related to the treatment they are receiving. This knowledge should also be kept in mind during the service. During waxing, for example, the client should be informed if the hair starts breaking instead of being removed.

Hair clients could be unhappy with the haircut they received if their stylist does not take their face structure into account. Or, far worse, incorrectly using bleaching or perming products could damage the client's hair or skin.

If any problems do arise, your knowledge of trichology may be useful in finding a solution. If you know how healthy skin and hair should appear, and how certain products and procedures work, you may be able to find solutions.

Beauty clients can have issues ranging from eyebrow tinting not lasting as long as it should to scarring from applying an electrolysis treatment correctly. Hair can also regrow faster than it should, or hairs can break rather than coming out during waxing.

You should keep your knowledge of trichology up to date, and use it during every work day. Clients will receive the best possible service, and your work will be of a high standard. Trichology is imperative to the hair and beauty industry. It permeates almost every aspect of consultation and treatment selection. If youâ&#x20AC;&#x2122;re out of touch, then youâ&#x20AC;&#x2122;re putting your business, reputation and clients at risk.

LYNDSAY LOVERIDGE

planning training sessions Lyndsay Loveridge, hairdressing guru, shares her hairdressing and training expertise.

Training is an investment in both your people and your business. Just as you book and re-book clients, so should you book and re-book training for all your staff.

LEGAL EXPERT DAVID PATTEN SAYS: One of the greatest frustrations for salons that have what I often describe as having a ‘training culture' (formal e.g. apprenticeship arrangements; and informal e.g. in-house training/product exposure ), is for staff to leave the salon without ‘adding value’ to the salon following the training arrangements coming to an end (e.g. the end of the formal apprenticeship programme). What particularly galls salons is when the stylist leaves after receiving training and goes down the road for a few cents more in their hourly rate to an organisation that does not have a training culture. Unfortunately the hairdressing profession (but hopefully not NZARH/HITO members) has not got a good reputation in this regard.

here are many ways of delivering training, and there are several things you should keep in mind when planning and delivering your salon’s training plan. Below are some areas you should consider when planning training for your salon.

To, in part, overcome this problem or to de-incentivise such behaviour, I often discuss with salon owners (and draft clauses for them to insert in their employment agreements) what are commonly referred to as ‘bonding arrangements’ where the person who has received the training is bonded to the employer for a certain period of time after the training has been completed. If the bond is broken by the trainee they are required to reimburse to the employer a portion of the training costs incurred, progressively reduced the bigger the gap between the time the training cost is incurred and the date of resignation.

COST Each training session will cost your business, whether in money or just time spent by trainers that they might otherwise spend on a client. 1. DOLLARS: You should decide how much you intend to spend on each training session. A benchmark of 2% of each employee’s salary is a viable starting point. If you are training a brand new staff member or starting a new business you may have to spend more to get your employees started, but this can pay off in the long run.

Recovery of the training costs involved can be problematic however. If wages are owed on termination the costs can be deducted from same but often what is owed will not be enough to reimburse the employer. This means that if the salon owner wants to pursue recovery, proceedings will have to be issued against the (former) employee. Whether this is a cost effective course of action will be dependent on the monies owed.

2. TIME: You should plan each training session carefully based on your salon’s resources. Think about when training sessions should be held (a busy Saturday, for example, is never a good time), who needs to attend them, and what resources you will need. If you plan these sessions right, you will be able to use your money and time more effectively.

Finally the key is to ensure that the ‘bonding arrangement’ is reasonable, is discussed with the person receiving the training and any arrangements agreed upon are recorded in writing and signed by both parties. I am always happy to discuss with salon owners an appropriately worded clause which, as far as possible, will be designed to protect their interests.

3. RETURN ON INVESTMENT: As well as spending time and money efficiently when it comes to training, it is also important to get a return on your training investment. Plan training that will be most cost-effective for your salon – focus on areas that will most benefit your salon. It also pays to consider adding a clause to your contracts that covers training investment. If an employee leaves without that value benefiting the business, they may be asked to reimburse the employer some or all of the training spend. This needs careful thought when adding into a contract and needs a timeframe added. For example, if a trainee leaves three weeks after a training session, they may have to reimburse the employer, but if they leave six months later they won’t have to.

TIMING AND DELIVERY Controlling costs is an important part of timing, but there are other factors to consider. You should pick a time when the salon will be quiet, and when the people involved in training will be available.

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This may be on a Monday when the salon is closed. Weekly or regular training sessions should occur at the same time, to make sure everyone can prepare and make time for them.

feedback. Leaving an apprentice unsupervised when they are supposed to be training can lead to gaps in their learning or the apprentice simply getting distracted.

Workshop training sessions should be no longer than two hours. Remember, most hairdressers learn by doing, not by watching. They should have the opportunity to watch, try the technique themselves, and ask questions.

Training will not go well when the trainer has their attention divided between clients and training

Workshop training sessions should be no longer than two hours

Apprentices often learn better in morning or afternoon blocks, Training involves either the trainer demonstrating and the apprentice copying or the trainer watching and coaching them as they work. Training will not go well when the trainer has their attention divided between clients and training. No one wins from this.

Consider the value of training on mannequins. This makes the playing field a bit more level, and there is no worry about the lack of a model or an unsuitable model.

Often demonstrating what you want then letting the trainee show their worth is the best way to maximise the value of the session.

Of course, especially when it comes to apprentices, much of their training will happen in the salon while they are working. You should plan this to work in best with the apprentice’s, the trainer’s, and the salon’s timetable. You may also need to let clients know.

PLANNING EACH TRAINING SESSION

COMPETITIONS AND EXTERNAL TRAINING

I have decided to create a template to assist you when evaluating each and every staff member and planning their training. It will help you assess what their skills gaps are and where your training focus should be. The template is included after the article.

If a staff member attends external training, it can be beneficial for them to teach the whole team what they learned on the course. The staff member could lead a workshop, demonstrating what they learned to the rest of the team.

I would liken every staff member to a piece of your ‘Salon Puzzle’ – Once you complete the puzzle your team reap the rewards. This is a template which you can use for each employee, no matter their role or how much training they need.

At HQ (my former salon) any stylist who attended external training presented at the Group Staff Meeting (the meeting of all the HQ salons). They also had ‘Hands-On After-Hours Workshops’ which were held by qualified stylists. All seniors were expected to either teach a workshop or attend and participate in three or four workshops each year.

Remember no one person comes with the complete package. Each and every person who joins you will have some skills gaps that you will need to fill so that they met your salon expectations. A checklist is a wonderful tool for evaluating what skills they have and what gaps you need to address. Tip: Whenever you choose your next employee invite them into your salon ‘as a client’ before their commencement date. Ask them to enjoy the service and on day one to share the experience with you, both positive points and negative (if any) of that visit. You are in fact exposing them to your ‘Client Experience’, and showing them what they will be expected to deliver. Be sure to ask your new employee if there are any areas they need training in to provide the ‘Client Experience’.

Competitions can also be an important form of external learning. At HQ, competitions were a requirement for all apprentices. Senior hairdressers were encouraged to enter, or to provide support and training for those who do enter. Competitions give staff members who enter the chance to expand their skills creatively, get exposure for their career, and gain skills they might not gain in the salon.

Always allow the employee to discuss with you their strengths and their weaknesses/gaps. Learn not to re-invent the wheel if they have it right, that’s a box you can tick. Seriously, we all love to learn. And everyone has something of value to share, so tap in to this and invite them to share with the team.

APPRENTICE TRAINING

The art of a successful teacher/trainer is to empower the trainee to take what you teach them and develop the necessary skills, technique and the confidence to grow their own library of work with which to satisfy and build a clientele of their own.’

Monthly half-day sessions plus weekly time (2-3 hours) to either practise or gain their Collection of Evidence (CoE) work well for apprentices. All training needs to be supervised. That way, the apprentice has a support person to guide them and give

Planning training template DATE:

SALON:

EMPLOYEE NAME:

CURRENT QUALIFICATIONS: ROLE WITHIN THE ORGANISATION/SALON:

1) Rate your current Hairdressing/Barbering/Beauty Skills: List your strengths and identify any skill gaps you think you have.

2) Rate your current Soft Skills (customer service skills, admin skills etc.): List your strengths and identify any skill gaps you think you have.

Strengths:

Skills gaps to be addressed:

3a) Training: If you are an apprentice make sure your salon has a training programme designed to complement your Off Job Training. Review your current training and make some suggestions on what you would like to work on.

4) Personal Training: Complete this section during the training session. Discuss which areas need improvement, and how you plan to work on them. Book in each training session now. 1. Training: Scheduled: Outcome: 2. Training:

3b) Training: If you are not an apprentice review any training you have had and make suggestions for what you would like to work on.

Scheduled: Outcome: 3. Training: Scheduled: Outcome:

COMPETING FOR THE CUSTOMER:

CREATING A HIGHER EXPECTATION OF CUSTOMER SERVICE By Malcolm Gibbons.

competitors customers to come to you, nor will it assist greatly in increasing your customer base.

t is widely agreed that a high level of customer service contributes significantly to customer loyalty and results in return business. How often have you decided not to return to a business after receiving poor service, and, adding insult to injury, having your attendant make it clear that they don’t care? The key cause here is the attitude of the attendant. If your service is unsatisfactory (your meal is late or cold, for example), a positive and helpful attitude on behalf of your attendant will make a world of difference.

So, as a small business owner or manager with limited a budget, a limited competitive advantage over your competition or maybe a not so ideal location, what do you do? I suggest you compete for your existing customers so as not to lose them, as well as competing for a share of your competitions customers. You might think this isn’t possible: your competition has a lower cost structure so they are cheaper, you can’t train your staff within your limited budget. But there are some simple steps you can follow. You can create a line of defence to protect your customer base, and at the same time bulletproof your salon’s abilities and capabilities. This will leave you well prepared when you are ready to entice and compete for your competitors’ customers, or, for that matter, all new customers.

With this article, I intend to convince you that top quality customer service is the key to your business. Your customers will disappear as soon as your competitors offer a better service level than you. It is simply human nature to feel good when treated nicely; a customer will go where they are treated well. Most businesses offer ‘good’ customer service, but even ‘good’ customer service is, simply, not ‘good’ enough. Everything else being equal, ‘good’ customer service will help keep your business competitive, but it won’t get your

So you are probably wondering: how do I create a Great Customer Service experience? It’s much easier than you think – just start by following these key steps:

STEP 1: IDENTIFY YOUR COMPETITIVE ADVANTAGE

STEP 2: IDENTIFY WHAT YOUR COMPETITOR’S ADVANTAGE IS

This is any area of business where you are better than your competitor – do you offer an exciting colour range, or are you a barbershop that offers fantastic hair-art? Identify your strengths and see where you are better than your competitor. Then promote these strengths wherever you can.

Is it price? Are you competitive around pricing your products and services? Do they deliver their products and services in a more attractive way to customers? Identify your competitor’s advantage, but remember: price does not always dictate purchase decisions. It could be better opening hours, or a cast iron guarantee, or maybe they handle returns or unhappy customers better. Whatever it is, you should aim to offer a competitive service. It might gain you more customers, and give your regular customers some excitement and a reason to stay.

STEP 3: ANALYSE THE CUSTOMER Blanchard and Bowels, the authors of ‘Raving Fans: a revolutionary approach to customer service’ suggest “trying to see customers as individuals and try to understand all their needs”. You should know your strengths and your competitors’ weaknesses. In analysing your customers, identify areas of concern for them and make every effort to exceed their service and delivery expectations. The key to this idea is creating a level of customer service in all areas of your business that far exceed the current level offered as well as being more competitive within your competitors’ weakness areas. Great customer service will bring new business to your door and sustain your existing customers need for continual recognition. Superior customer service will allow you to meet the market demand for your products and services irrespective of price or quality.

STEP 4: COMMUNICATE YOUR ABILITY TO DELIVER To ensure that you compete for new customers you will need to communicate your ability to deliver Great Customer Service in a convincing way. You should test this on your existing customer base first. Once you succeed in this, you should communicate it to prospective customers through various marketing methods. Once you’ve convinced them to try your great service, provided it is the great service you promised, there will be no reason for them to try another business. But don’t stop there – you need to continually improve and maintain your customer service, and make sure to communicate these changes clearly. Otherwise, you’ll slip from ‘great’ customer service to merely ‘good’ customer service, and your customers will slip away too.

MALCOLM GIBBONS IS A HAIR & BEAUTY INDUSTRY SPECIFIC MENTOR/COACH WHO SAYS: "MY PASSION IS PEOPLE, MY ENTHUSIASM IS BUSINESS AND MY MISSION IS TO ASSIST CLINIC OWNERS IN ACHIEVING THE DREAM THEY HAD WHEN FIRST GOING INTO BUSINESS".

VISIT WWW.SHOCKCONSULT.CO.NZ TO DOWNLOAD MY FREE EBOOK: '7 MISTAKES SALON OWNERS MAKE THAT CHOP AWAY AT PROFITS (AND SLEEK TECHNIQUES TO SOLVING THEM)'

get rid of that bad mood We all experience a bad mood for various reasons, and we all try to cope in our own ways.

Feeling grumpy? It happens to the best of us. Stress is one thing, but some days, your brain just decides it's in a bad mood, and it feels impossible to beat it. Don't give in. Here are 10 simple ways to kill that bad mood. It won’t all be unicorns and love hearts, but your friends, family, colleagues and clients will thank you for it.

10. Eat + Exercise Sometimes, just giving your body what it needs can turn your whole attitude around, no matter what caused it. Sometimes what's bothering you isn't really the issue. Maybe your body just needs some food. So before you do anything else, give your body what it needs – eat something or have a drink of water. If that isn't the problem, get a bit of exercise and get that blood moving. Even a short walk can make a difference – and if you can, do it outside in the sunshine. It's surprising what a little attention to your body can do for your brain.

8. Crack a Smile 9. Do Something Creative You may not feel like doing "work" when you're in a bad mood, but it can actually help get you out of your funk. Researchers have found that the same "narrow, alert focus on issues" that causes a bad mood can actually be a good thing when you are being creative. In fact, it can make for positive emotions. So not only will you kill that bad mood, but your work will be better too!

You've probably heard this one before, but it bears repeating. Just turning that frown upside-down actually makes you more likely to experience a positive feeling – it’s science. Of course, if you try too hard to fake it, it can backfire. So make sure to accompany that smile with some positive thoughts to help it along.

7. Do Something Nice for Someone Else Doing something pleasant for others can make you feel good—even if you're in a bad mood. So if trying to make yourself happy isn't working, try making someone else happy. It could be something big or something small. Every little bit helps.

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6. Listen to Music Music is an amazing thing. A study found that 10 minutes of classical music reduced negative moods, and it's not the only study that shows the calming properties of music. Discover music that works for you and press that play button. Try uplifting music, or something energetic to get your blood moving. Listening to new music you don't know could help, too. Our brains love new things, so a new song or album might be what does you good.

5. Avoid Venting One of your first impulses may be to vent your frustration, but that's actually a bad idea. Venting may seem cathartic at the moment, but it keeps your anger present rather than getting rid of it, which is ultimately what you want to do. So, try to channel that energy into something more constructive (like exercising or helping others) rather than yelling, swearing and being a bit of an idiot. Being smart about it will boost your reputation with others. If it’s too late and you’ve already said something to someone you wish you hadn’t, apologise sincerely and explain that you were frustrated as soon as you can – people will understand.

4. STOP THE

MOMENTUM

Unfortunately, once you recognise you're in a bad mood, your brain continues to expect bad things. Bad moods usually turn into bad days. So catch it before it starts, and make sure you don't give your bad mood momentum. If you can, try and discover what put you in that bad mood, and try and put a positive spin on it. Even if it's "I will do better next time." That'll keep your mind from spiralling down.

2. Is There a Pattern? Is your bad mood an isolated incident, or is it happening more often than you'd like? It might be time to dig a little further and find the real problem. Keep a journal or diary, or just fill out a simple form every day to see what patterns emerge. Maybe it's the same thing setting off your mood, or maybe you just aren't eating breakfast on the days you find yourself grumpy. Whatever it is, finding a pattern is the first step to overcoming it.

3. BREATHE...

AND CLEAR YOUR MIND It's a cliché, but it’s the truth. Taking a few deep breaths can genuinely help you calm down. It's just simplified meditation—which has been shown to have enormous mental benefits. So, even if it seems silly, find a quiet space and deliberately breathe. Focus only on your deliberate breathing for just two minutes. Try not to get distracted, but if you do, start again. You'll be surprised how much better you feel afterward.

1. See It Through Lastly, while it may seem counterintuitive, you may have to spend some time on what's bothering you. If it's something you need to deal with, pushing it down isn't going to help. Instead, think through what's making you mad—whether it's a piece of bad news or something else—and let your brain fully process it. If you do, you could actually lessen the effect it has on you. That isn't to say you should dwell on it all day long, but if it's something you need to work through, you're better off doing it now than letting it fester. It might help to talk it through with a friend, a family member or even a stranger. You may feel that you need some professional help to talk it through. There are professional and qualified counsellors across New Zealand that can help. Speak to your doctor or do an internet search.

NZ ASSOCIATION OF COUNSELLORS: WWW.NZAC.ORG.NZ/

RODNEY WAYNE, ERICA CUMMING (HITO CEO) AND GARY MARSHALL (L'ORÉAL)

RODNEY WAYNE SPEAKS AT THE HITO AGM

RODNEY WAYNE

RODNEY WAYNE Most people in New Zealand have heard of the Rodney Wayne brand, but not many know the story of the man behind the name. We spoke to Rodney about how he got started in hairdressing and how he began his popular salon franchise.

before he decided to follow his creative side and train for a career in hairdressing instead.

odney Wayne is a name synonymous with hairdressing. One of New Zealand’s pioneering franchisors, Rodney has been in the hairdressing industry for 45 years. In that time he has built one of the most recognisable brands in the country which today boasts 38 salons and 15 Shampoo ‘n’ Things stores nationwide.

“I had always loved men’s fashion, and I was always good at sketching…I loved sketching people and clothing,” he explains. “I actually thought I would go into fashion, but then I decided on hairdressing.”

It’s an impressive list for a boy who grew up in Nelson and started his working life not in the salon but at the butcher’s block.

Rodney and his then wife made the move across the ditch and he enrolled at hairdressing school in Melbourne. Although one of only 26 males in a school of over 500 students, Rodney thrived. He quickly showed himself to have a natural flair for cutting hair.

Christened Rodney Wayne Cheeseman (he has since dropped his surname as it “didn’t have the right ring to it,”) Rodney began working as a butcher’s apprentice at age 15. He met a young man in Nelson who encouraged him into the trade. Impressed by his flash car and cool appearance, Rodney asked him what he did for a job.

“I was one of the first students at the school invited to cut the tutor’s hair,” he says. While studying, Rodney took up a part-time job at a well-known south Melbourne restaurant called Bullfrog to support his wife and growing family. Just like during his time working at the butchery, Rodney made the most of this opportunity to learn some important business lessons that he could use in the future.

“He said he was a butcher and I thought, if it’s good enough for him, then it’s good enough for me,” Rodney explains. During his years in the butchery trade Rodney says he learnt some important lessons about good customer service, something he has continued to integrate into his businesses to this day.

“At Bullfrog there was a family atmosphere – I felt like family, the customers felt like family…I thought, it’s not rocket science; it’s just being yourself and making people feel welcome. I knew I wanted to go into business and I could see that creating a family environment would be vital.”

“In those days the customer would request the exact cut of meat they wanted, and we would prepare it for them. The customers there taught me a lot about customer service... For me, good customer service is having someone listen to you and understand what you want."

True to form, after flying through his training Rodney opened his first salon in rural Victoria in 1968. The business thrived

Although Rodney enjoyed his time as a butcher, it wasn’t long

RODNEY WAYNE ADVERTISING OVER THE YEARS

and later became part of a chain of four salons in the area. Rodney has always placed value on training and in this period he travelled to London once a year to train and work with celebrated stylist Vidal Sassoon.

the first thing we did was hire a research firm to ask people in Manukau (where we had no salons at the time) which hairdresser first sprang to mind. The overwhelming response was ‘Rodney Wayne’. I had worked very hard to make that happen and decided there was no point in starting again with another brand.”

Eventually Rodney knew it was time to move on from Victoria. After looking at his options he decided to head back to New Zealand and open a salon in Auckland. At this time most salons were in the inner city and people had to travel to get their hair done. Rodney saw the opportunity to take his brand out to the suburbs.

So keeping the “Rodney Wayne” name but learning from Jean Louis David’s franchising idea, Rodney opened two new salons in two of Auckland’s Westfield Malls and launched the franchise. Rodney Wayne was one of the first three homegrown New Zealand franchise operations.

“People love convenience and I could see that if I came into Auckland, got the brand going and went into the suburbs then I could have success there,” he says.

Today the brand is still growing and thriving. Rodney Wayne remains a household name across New Zealand and his salons continue to flourish. One reason behind the continued success of the Rodney Wayne brand is their ongoing commitment to training. Rodney is an advocate for education and Rodney Wayne salons train many apprentices every year.

The move wasn’t easy, but after 12 months of looking for the right site, Rodney opened his first lavish, candy-red salon on Auckland’s Victoria Street in 1980. The salon and the Rodney Wayne brand quickly grew and within eight years of first opening, Rodney was operating eight salons. During these years he also did a regular hairdressing feature on TVNZ’s Good Morning and “Rodney Wayne” started to become a household name.

“There’s no doubt that the success of any business, whether it’s a tiny one or a big one, is training,” he says. “We can never give up and we just have to keep training.”

In the late 1980s Rodney was introduced to the idea of franchising through French businessman Jean Louis David, who had around 800 salons in Europe.

Rodney has achieved a lot in his 45 years and today he is still just as passionate about hairdressing as he was when he began. “I think everyone who’s in this industry is here because we love it…We love making people look and feel better and we love the people that we’re surrounded with.”

“He asked me to join him and I could see the strength of his business. When I got back from meeting with him in France

HAVE YOU GOT THE TIME? Tom Murphy, CEO of Kitomba Salon Software, gives advice on time management for your business.

uccess comes in all shapes and sizes, but there are a few common goals at the top of many business owners priority list. Over the next three issues of Forma Kitomba CEO Tom Murphy will discuss how to achieve success in three key areas of your business – how to make more money and grow your profitability, how to increase client loyalty and staff happiness, and how to make more time for the things that you love.

In the salon environment, time is always on your mind – what time is your next client due? How many hours do you have left to process this week’s wages? But despite this constant watching of the clock, how much do you really know about how you spend your time? When you think about how time works in your life, what does this make you feel? Are you confident your business is operating at its full potential and that you can manage it all with ease? Are you always on the back foot and rushing to respond to emergencies with staff and clients? Do you wish you had more time to pursue creative or personal passions? It’s not possible to create time, but it is possible to create space in the time you have available. Understanding how you operate, and what goals you want to achieve, can help you work out how to manage your time. And the best bit? There is an amazing range of resources to help you on your way.

When you were a kid that week before Christmas seemed to stretch out forever, and the sleeps until your birthday ticked slowly by. As an adult time can be much more demanding, and the pressure to fit everything into each day can be really stressful. This is often compounded when you’re running your own business. We each get the same amount of hours in the day, but it’s harder to find the right way to use this time to best effect.

There is no single tool that will transform every person into a magician with their time, but there are some tried and true tips that can make a huge difference to your time and your business. Whether you prefer the low-fi approach of pen and

paper or you’re tech savvy and ready to use those gadgets, take a look at these great tools for being in charge of your time.

PAINT THE PICTURE Every day we’re faced with literally hundreds of decisions. Making these choices is easier when you’re clear about what you want. One of the most valuable things you can do is spend some time working out your goals. When you start thinking about your goals for your business and your team, being aware of what it is you want to achieve can help you make a plan for how to get there. Write your goals down, share them with the team, and work out when you want to make them happen. Then you can prioritise the actions in your daily life that will help you take steps towards reaching your targets. A good place to start is reading up on how to create S.M.A.R.T goals on the web, or looking for help in one of the many books published on the subject. Kitomba helps make goal-setting in the salon easy by giving you instant reports and the ability to set clear targets and monitor achievements. We keep you informed about your business, so whether you want to increase client loyalty or reduce stock wastage, our simple software can help. If you’re looking to set creative goals or need a bit of visual inspiration you may want to check out the beautiful app www.everest.com. This is a great way to get motivated to complete your goals.

team little rewards (like eating that 3pm chocolate bar after the rosters are done ). remember the milk is an app that reinvents the to-do list and makes it easier than ever to keep on task. You’ll receive email, SMS or IM reminders to help you manage jobs and keep the little things in life in order, or take steps towards the ultimate goal. The basic app is available free across all platforms and devices at www.rememberthemilk.com

TAKE ACTION A to-do list is a terrific way to keep your priorities in order. If you really struggle with time then this is an excellent first step – all you need is a pen and a piece of paper, or you can make the most of the huge range of templates available online. Things to keep in mind: 1. Start the day with your to-do list. Morning is the best time to plan and prepare for the day ahead, and this helps keep the whole team onboard.

AVOID DISTRACTION It’s easy to let life get in the way of what you want to achieve, so the trick is to establish what is important and what is distracting. In a balanced life there is time for all the fun stuff, but take care not to let these things sidetrack you when you should be focused on your business.

2. Be realistic. This is a daily to-do list, so consider whether you can complete the task in one day. If not, don’t abandon it entirely - instead break it down into steps and add any part of the process you can do today. Once you’ve got a little practice you can also use to-do lists to plan weekly, monthly and yearly goals.

Typically we’re most easily distracted when we’re doing something that we don’t really want to do but need to do. At Kitomba we understand that every job has its little frustrations and that running a business involves a lot of paperwork and time spent managing staff. We take the hassle out of this with automated staff management. This software makes rosters easy and calculates everything from pay rates and hours worked to retail sales and incentives, so you can spend more time working on the things you love.

3. Tick it off. Make sure you record your successes by crossing out tasks when you’ve achieved them. 4. Carry it over. If something didn’t get done today, make it a priority on tomorrow’s list. 5. Have fun! This is essential if you are new to time management and need a little encouragement. Put tasks on there that you enjoy doing, and give yourself and your

ARTICLE CONTINUED FROM PREVIOUS PAGE

When you need to focus on your business put your phone aside, avoid the temptation to check out the latest deals online, and shut down the social media. Think of these things as rewards for getting the job done. If you lack the willpower to avoid a sneaky glance some clever people have designed apps to help Cold Turkey (for Windows) and Self Control (for Mac) let you set a specific time period to block those addictive websites, social media sites and games, so you can get down to business without distractions. The blocks are impossible to bypass once set, so chances are you’ll get a few things done. Each app is free, though Cold Turkey lets you choose to pay an amount and donate to charity. Managing your time can be a challenge, but the rewards are well worth it. You’ll see an increase in productivity, you’ll achieve the things you want to achieve, and you’ll still have time for yourself. The above advice will help you get started. So, are you ready to take the time to make time?

TOM MURPHY IS THE FOUNDER AND CEO OF KITOMBA SALON & SPA SOFTWARE, NEW ZEALAND’S NUMBER ONE SALON AND SPA SOFTWARE PROVIDER. TO LEARN MORE ABOUT KITOMBA, VISIT WWW.KITOMBA.COM OR CALL 0800 161 101.

FROM YOUR LEGAL ADVISOR:

WHAT TO DO IF YOU OVERPAY AN EMPLOYEE David Patten, LLB:BA; MBS; FAMINZ, gives advice on legal matters. “Oh damn, I have overpaid my stylist ”

In a 2012 Employment Relations Authority decision (Foai v Air New Zealand), Air New Zealand (AirNZ) was unable to reclaim over $42K it overpaid to one of its employees over a period of 16 months. This case was slightly unusual in that the employee

ike many employers, you may have found yourself in a situation where you have overpaid one of your employees. And, like many employers, you may have tried to recover that money however you could. Unfortunately, like many employers, you may not have gone about this correctly.

• Told both his manager and human resources that he felt he was being overpaid • Asked AirNZ payroll about the matter

The law is not necessarily helpful to you if you attempt to recover the overpayment made, so the purpose of this article is to discuss this often contentious issue and provide you with some guidance.

• Was repeatedly assured that he was being paid correctly When AirNZ realised that it was in fact overpaying the employee it was out of time to recover the overpayments under the Wages Protection Act. Instead, they made a common law claim under what is known as ‘restitution’.

The starting point is the employment agreement. If you are using the hairdressing industry ‘template’ agreement as a basis for your employment arrangements, you will be able to resolve this situation easily. This employment template states that you can recover the overpayment from future wages payments to the employee.

The claim by AirNZ failed. AirNZ was unable to establish that it had been mistaken in its overpayment. Furthermore, the employee had acted in good faith by bringing the matter to the attention of his employer. This case can be contrasted with another recent case where the Authority ruled that the employee did have to repay the ‘overpaid’ wages. In Stages Civil and Electrical Limited v Cook the company overpaid the employee in excess of $7k after an additional number was entered into the gross pay line. The mistake was picked up two days after the pay run and an email along with the supporting documentation was sent to the employee highlighting the overpayment and requesting reimbursement. The employee responded by requesting further information which the company provided. However, the company failed to get a response from the employee.

The Wages Protection Act 1983 also entitles you to recover overpayments in certain circumstances. However, it only provides a limited period of time for recovery. Notice to the employee of your intention to recover the payment must be given immediately and the overpayment itself must be recovered no later than two months after the notice has been given. In cases where these options do not apply the situation becomes complicated. It is your responsibility as an employer to prove that the payment was made by mistake, under duress, by an illegality (such as theft by the employee) or other similar grounds. Otherwise, you may not be able to reclaim the payment.

It was determined by the Authority that the overpayment was a simple mistake and that restitution was required.

In some cases it is possible to do this, but in others it may not be so easy. If an employee doesn’t realise that the payment has been made to them by error and then alters their financial position based on reliance of those payments, for example, you may not be able to recover the overpayment. The Judicature Act 1908 provides that where a payment is made by mistake, if the person receiving the payment has done so in good faith and then alters their position in reliance of the payment the court can decide not to grant ‘relief’ (that is, the ability to recover the overpayment) to the employer.

In my view, the key to solving an overpayment issue quickly and fairly is to ensure the employee is informed as soon as possible. This should be done in writing with a clear explanation as to how the overpayment came to be made. Instead of unilaterally making a deduction from the employee’s next wage payment, a meeting should be held with the employee where a repayment proposal should be tabled and discussed. The ‘agreed’ (hopefully) repayment arrangements should be recorded in writing and signed by both parties. To be on the absolute safe side, the written agreement should also record that before the employee signed the agreement he/she had been given the opportunity to obtain independent advice.

A possible example of this is that of an employee who is overpaid wages by mistake, doesn’t realise this, and has saved up for an overseas holiday using this money. In such a case, the payments have been received and spent in good faith, and it would be very difficult for you to recover the overpayment.

In the event that agreement cannot be reached then unfortunately you may have to resort to the courts to recover the money.

Two recent employment cases further illustrate the point.

Until next time…

Sophie Hopkins a homecoming story From star apprentice to a career in London to owning her own salon, Sophie Hopkins is a hairdressing success.

Before heading to London, Sophie was one of HITO’s star apprentices. Now she’s back in New Zealand, ready to take on the next stage of her career – becoming a salon owner.

ophie always knew she wanted to do something creative. As a teenager, she worked at Glassons, and it was this job that drew her towards fashion. After that, all it took was a trial day at a hairdressing salon and Sophie knew she’d found the perfect career.

camp’, designed to clean up any bad hairdressing habits. “It was really tough,” Sophie says. “I almost had to start from scratch in some places. But it’s definitely made me a better hairdresser”. There were a lot of highlights in Sophie’s London trip. As well as her training and travel, Sophie got to try a wide variety of things and meet a variety of different people. She also got to be a finalist in the London L’Oréal Colour Trophy, something Sophie says was a real career highlight.

Sophie gained her National Certificate in Hairdressing, becoming one of HITO’s star apprentices and featuring in the HITO ‘Can you Cut It?’ DVD. Once she was qualified it was off to London in the hopes of kick-starting her hairdressing career. “I’d always wanted to travel, and I had family in England so that made it ideal for me,” Sophie says. “I loved what I’d seen of hairdressing so far and I knew travelling could only better my career”.

After five years in London, Sophie made the decision to return to New Zealand. This decision was partly fuelled by her visa running out, but Sophie also knew that in order to achieve her career goals she needed to return home.

“Hairdressing is such a great career to travel with – you can go almost anywhere, and it’s really easy to meet new people once you get there”.

“I wanted my own salon and my own house,” Sophie says. “These things are hard to achieve in London because everything is so expensive”.

Sophie spent her time in London travelling the area and experiencing the diverse hairdressing industry there. She worked at the Rush salon on Baker Street, right in the heart of London. Fortunately, Sophie says, Rush were understanding of her desire to travel, and were very flexible.

“London was very fun, but not very affordable,” Sophie says. “And there are so many cheap salons there that it’s difficult to compete. In New Zealand, salons and hairdressers are valued much more highly”. Sophie doesn’t regret her trip. Her hairdressing skills have greatly improved, and she also picked up some business skills through working for the highly successful Rush salon. She’s looking forward to building her new business with these skills.

Getting started in London wasn’t easy, Sophie says, but the experience was worth it. Getting used to a completely different culture was the hardest part – Sophie says people in New Zealand are a lot more friendly and easy to interact with, whereas she had to try a bit harder in London.

As a new business owner, Sophie is still figuring out her next steps. Everything has gone smoothly so far, with Kevin Fuller (former owner of her salon) staying on to assist with the transition. This made everything easier for Sophie, her staff, and her clients.

“It was hard at first, but I just had to get used to it and persevere,” Sophie says. Sophie believes that being qualified was one of the things that helped her to succeed in London. Having a qualification made it a lot easier to get a job overseas, and it gave her confidence in her skills and a great base to work from.

Eventually she plans to expand the business, hiring more staff and training more apprentices. Sophie also hopes to enter more photographic competitions. For anyone wanting to succeed in the industry, Sophie has some advice:

Sophie recommends that anyone who wants to travel gain their National Certificate first. Apprentices in New Zealand receive tons of support, learn a wide range of skills, and get paid better, Sophie says. English apprentices often faced more challenges when trying to qualify.

“Make sure you’re passionate about hairdressing,” Sophie says. “You have to work hard, and you might not ever earn as much as you hoped, so make sure a career in hairdressing is what you really want. And make sure you love people – even the most famous session stylists still have to work with people. Hairdressing is about creativity, but most of all it’s about people”.

As qualified stylist, however, Sophie did receive some great training in the UK. After she arrived Sophie did a ten day ‘boot-

“…make sure you love people – even the most famous session stylists still have to work with people.” 67

LEFT TO RIGHT: MEGAN, HER NANA, AND HER AUNT

IT RUNS IN THE FAMILY Megan Dolan is a fully qualified stylist at Headspace in Auckland. She’s always wanted to be a hairdresser, and worked in a salon from a young age. She’s also the third-generation of her family to take on a career in hairdressing.

rom a young age, Megan knew she wanted to be a hairdresser. When she was growing up, Megan spent much her time in her aunt’s salon, eventually working there over the school holidays. Hairdressing has always been a big part of her life.

“If you wanted to be involved in the business then you could,” Megan says. “I could help out in the salon in the school holidays. But I only got involved because I wanted to – I didn’t have to do it." Megan loves her career in hairdressing, and has never regretted getting involved in hairdressing. She particularly enjoys working with colour and being able to change someone’s look. She’s not sure where her career will take her just yet, but says she is content to keep working as a stylist.

"I used to hang out in my aunt’s salon all the time. She inspired me to become a hairdresser." Hairdressing is something of a family business. Her Nana, who had always wanted to be a hairdresser, started the trend, working in a hair salon for eight years before leaving to marry and have children. One of those children, Megan’s aunt, also decided that hairdressing was the career for her. She’s been in the industry for 20 years, owns her own salon, and works as an assessor. And then Megan joined the industry, starting as a part-time employee in her aunt’s salon and finally gaining her National Certificate.

“I don’t know where I’ll take my career next,” Megan says. “I might travel overseas, or even start my own salon one day. But I’m keen to stay in hairdressing for a long time." Megan isn’t sure if the next generation of her family will carry on the tradition. If they do, though, Megan says she would fully support them. “You have to love this industry to work in it,” Megan says. “So if they were passionate, they I’d do everything I could to support them. I wouldn’t want them to feel pressured and not enjoy themselves."

Getting qualified is important to the hairdressers in Megan’s family. Megan recently gained her National Certificate in Hairdressing, and both her Nana and her Aunt are also fully qualified. Her Aunt also helps others get qualified, working as an assessor for HITO. She owns a salon in Te Kuiti, where she has worked since 2000.

Megan does have some advice for people interested in a hairdressing career. “Get involved in the industry however you can,” Megan says. “Volunteer after school or work part-time – that way you’ll know what the industry is like. And, of course, make sure you’re passionate about your career."

Megan appreciates the support her family members have given her. Having family in the industry has given her many opportunities that she might not have had. But she also says there was no pressure to become a hairdresser.

MALE AND MAORI IN HAIRDRESSING Hohepa Rutene is a second year apprentice at Magie B’s in Greytown. We chatted to him about why he got into hairdressing and how his apprenticeship is going so far.

ohepa started out cutting his friends’ hair in high school, and he’s never looked back. When it came time to pick a career, Hohepa thought he’d expand on his skills. Hairdressing was an easy choice – he liked fashion and he wanted a career where he could use his creative skills. And it seems to be working out well for him so far, with an apprenticeship at a salon he loves and plenty of goals for the future.

“There are heaps of opportunities in the hairdressing industry – you just have to go out and look for them”.

Hohepa started at Magie B’s salon at the beginning of 2013, and he’s now working his way through the second year of his apprenticeship. It’s going great so far – he loves working in the salon, improving his hairdressing skills and getting to help customers.

“I always make sure to ask plenty of questions,” Hohepa says. “My salon also provides really great support”. Hohepa would definitely recommend hairdressing to other Maori apprentices and other male apprentices. Even if you face challenges, Hohepa says, if you’re really passionate about hairdressing you shouldn’t let anyone change your decision.

“The best part about hairdressing is seeing how satisfied customers are after a great haircut,” Hohepa says. “It’s also great to meet new people all the time”.

“You should pursue your goals,” Hohepa says. “There are heaps of opportunities in the hairdressing industry – you just have to go out and look for them”.

“There are heaps of opportunities in the hairdressing industry – you just have to go out and look for them”.

Hohepa thought being one of a few male apprentices in a female-dominated industry might be difficult, but he says that didn’t stop him. He wanted a career in hair, so he thought he’d go ahead and face any challenges that came his way.

Hohepa also loves learning a skill he can travel the world with. After he finishes his apprenticeship, Hohepa is keen to travel and work overseas. He’d love to travel to London and work there, and he also wants to get involved with fashion shows all over the world.

“I’m really enjoying my career in the hairdressing industry,” Hohepa says. “I definitely don’t regret choosing this career”.

As a Maori apprentice, Hohepa says hairdressing is definitely a welcoming career for Maori and Pasifika people. Although he’s faced some challenges in the industry, Hohepa says he’s able to overcome them with the support of a senior stylist in the salon. He enjoys the challenges that come with a career in the hairdressing industry.

Hohepa is looking forward to experiencing what the industry has to offer and getting qualified as a stylist. Then he’ll be off to London for a career in hair and fashion, continuing to meet new people and experience hairdressing all over the world.

IF YOU OR ANYONE YOU KNOW IS INTERESTED IN GET QUALIFIED AS A HAIRDRESSER, GET IN TOUCH WITH HITO ON (04) 499 1180, EMAIL ENQUIRIES@HITO.ORG.NZ OR CHECK OUT OUR WEBSITE WWW.HITO.ORG.NZ.

THE TEAM AT THE POWDER ROOM

success & sustainability 70

THE POWDER ROOM

The Powder Room talks Sustainability & Awards.

he Powder Room, Wellington, a first time entrant in the Kitomba NZARH Business Awards, came away from the 2013 competition with JustBookMe Best New Entrant and Wella Sustainable Salon of the Year awards after being named a finalist in all categories. Lisa Ussher, co-founder of The Powder Room, shares what they’ve gained from the experience.

The entry was well received by the judges who said it had a fairy tale-like quality and gave them an idea of what it would be like to work in the salon.

The Powder Room opened in 2004 and adopted Kitomba in 2006. After eight years of learning the ropes, Lisa, husband Mark, and the team decided it was a good time to enter the Kitomba NZARH Business Awards.

“I’m into the idea of re-using and re-purposing things and supporting local businesses. That’s my own philosophy and we’ve managed to create a salon following that philosophy.

The salon’s sustainable ethos, for which won it the Wella Sustainable Salon of the Year, stems from Lisa’s and Mark’s personal values and has become a smart business move for them.

“Our idea of sustainability is that you’re aware of where things are coming from and where they are going. Then there is the green side of it – we had this idea of creating a ‘green wall’ that would give the salon a natural feature and provide a cleaner air environment for our clients and staff, so we just did it ”

In entering the awards, Lisa hoped to see how they measured up nationally. “By entering all of the categories it meant that we could reflect on all areas of our business,” Lisa explained. “A lot of work went into compiling our entry, but coming away with two awards was an unexpected bonus.”

The awards were a chance to share ideas about sustainability in what can be a high-waste industry, and introduce sustainability as a smart financial decision, Lisa explains.

By creating a hard cover book Lisa and Mark were able to bring The Powder Room to life in their entry. Flicking through its pages gives a well-rounded understanding of the organisation of the salon, and photos scattered throughout the pages capture its atmosphere.

“I think that people get stuck on what sustainability is, but it’s good to be aware that you can break it into categories. The main point I would share is to look at sustainability from a practical and financial sense, planning it in advance and taking it one step at a time.”

ARTICLE CONTINUED FROM PREVIOUS PAGE

LIGHTING IN THE POWDER ROOM

INSIDE THE POWDER ROOM'S ENTRY FOR THE KITOMBA NZARH AWARDS

INSIDE THE POWDER ROOM

“Clients who come to us are voting with their dollars because they share our values – that’s our ethos.”

Lisa highly recommends that other salons thinking of entering the Kitomba NZARH Business Awards to follow it through. “Kitomba and NZARH actively encourage salons to enter,” Lisa says. “They’re there to help throughout the application process every step of the way”.

Entering the Kitomba NZARH Business Awards helped The Powder Room raise its profile nationally and allowed clients to become more aware of what happens behind the scenes at the salon.

Lisa knows the awards process can seem overwhelming but urges salon owners to enter because of the rewards.

Clients are able to see that sustainability is not just a salon trend, it’s a long-term way of functioning.

Her advice: “Approach it differently. It doesn’t have to be about winning. If you pull your entry together you develop a keepsake, and when else would you find the time to do that?”

The Powder Room’s success has attracted a number of new clients and job applicants who agree with the salon’s mission statement of ‘good hair naturally.’

“Now when I come home after a hard day I have the book to look over. Seeing the beautiful photos of everybody and what we’ve been able to achieve makes me realise how much I love it.”

“We now have something we can show to prospective staff and say ‘hey this is us, this is where we are heading and you have to be able to fit with that.’”

With thanks to ALL the 2013 & 2014 Kitomba NZARH Business Awards Sponsors: Kitomba, NZARH, L’Oreal, Fudge, Wella, Schwarzkopf, Telecom and JustBookMe.

Perhaps the most rewarding aspect of winning the awards is the sense of pride and achievement amongst the salon staff, says Lisa. “It’s really nice to know that you’ve been recognised for your hard work. We didn’t enter the awards aiming to be the best in anything, but it was just really good to get that appreciation.”

IT COULD BE YOU THIS YEAR KITOMBA/NZARH AND HITO AWARDS APPLICATIONS ARE NOW OPEN. JUST DOWNLOAD AN APPLICATION FORM FROM WWW.INDUSTRYAWARDS.CO.NZ, AND YOU OR YOUR SALON COULD BE THE NEXT AWARD WINNER.

GETTING BEAUTY EXPERIENCE RECOGNISED IN A QUALIFICATION Loretta Thompson, HITO Auckland Sales and Liaison Manager, gains her Cosmetology qualification through Qualification by Experience (QbyE).

ith five years’ experience in the cosmetology industry, Loretta decided it was time to gain a formal qualification. HITO’s QbyE process was perfect for her, allowing her to credit her experience in the beauty industry towards gaining her qualification.

HITO, Loretta decided to complete the QbyE process to gain her National Certificate in Beauty Services (Cosmetology). “I wanted recognition for the skills I had in the industry,” Loretta says. “Achieving my National Certificate gives clients faith in my knowledge – they know they are in good hands”.

Loretta has a long history of experience in both the hair and beauty industries. After years in the hairdressing industry, Loretta decided to expand her skills by pursuing a career in make-up and skincare.

Loretta appreciated how straightforward the QbyE process was. During the QbyE process, applicants have to fill in a form, attend an interview with an assessor, and then complete any further steps advised by the assessor. The process is based entirely on how much experience you already have in the industry, and only requires you to fill any gaps you might have.

Loretta worked in the beauty industry for five years. She completed a short course in make-up, and then decided to move into sales. Shortly after, she gained a job as a consultant at Smith & Caugheys, promoting Lauder brands with Clinique. While working for Clinique, Loretta expanded her make-up, skin-care, and business skills.

For Loretta, this meant some planning and revising for her interview. She successfully demonstrated her skills to the assessor, and they were able to declare her qualified to a national standard.

Loretta represented Clinique for some time before becoming the National Promotions Manager for Chanel Cosmetics. In this position, Loretta travelled around the country, showcasing Chanel products and educating fellow cosmetologist in their uses and benefits. She also worked with the Parisian make-up team while they were on tour.

“The process was simple,” Loretta says. “HITO gives you the support you need and the ability to prepare for the interview. I had plenty of time to organise everything”.

“There were a lot of exciting aspects to this job,” Loretta says. “But most importantly I had been given the opportunity to make a difference. I could help my clients’ look and feel great”.

“The best thing about QbyE is having your skills recognised,” Loretta says. “I wasn’t aware of any formal qualification I could sit when I started in the industry, and then it wasn’t practical for me to attend a full-time course. HITO made the process very easy for me”.

Loretta moved on to a career with HITO as Auckland Sales and Liaison Manager. With five years in the industry, Loretta had several brand certificates related to her work with Chanel and Clinique, but no formal qualification. So, with assistance from

“QbyE involves planning and confidence in your abilities,” Loretta says. “But going through the process was definitely worth it. Gaining my formal qualification has been a highlight for 2014”.

WANT TO GAIN YOUR QUALIFICATION BY QBYE? THEN GIVE MARIA AT HITO NATIONAL OFFICE A CALL TODAY ON (04) 499 1180 OR EMAIL AMA@HITO.ORG.NZ, OR FIND OUT MORE AT THE HITO WEBSITE WWW.HITO.ORG.NZ.

NAIL ART BY REGAN ANDREWS

REGAN ANDREWS

NAIL ART BY REGAN ANDREWS

NAILING IT Regan Andrews is the first HITO Nail Trainee to gain her National Certificate.

ine years ago, Regan Andrews started her career as a hairdresser, but she’d always been interested in nails. So, when she got the opportunity to qualify as a Nail Technician, she grabbed it with both hands.

Having got through these challenges, Regan has some advice for other nail trainees. “Don’t give up,” she says. “If you get stuck, take a step back and revisit it later. And always ask for help if you need it."

About a year ago, Regan discussed with her boss the possibility of having a nail technician in the salon. Regan thought this would be a terrific add-on for their clients and her boss agreed. Soon after, HITO introduced the Nail Technology qualification, and Regan signed on straight away.

The course wasn’t all challenges. Regan found the theory challenging, but she loved the practical CND course that was part of gaining her qualification. She also says that learning the theory first before turning it into usable skills was a perfect way to learn nail technology techniques.

“I really enjoyed the Nail Technology qualification,” Regan says. “It was tough at times, but I was determined to get it done."

“The practical course reignited my passion from nail technology,” Regan says. “I enjoyed working with a small group and trying all the products. Getting to take the nail kits we used home was an awesome bonus, too."

Regan finished her Nail Technology programme at the beginning of 2014, making her the first person to gain this qualification through HITO. Regan was thrilled to be the first trainee to complete.

Regan is also qualified as a hairdresser, and she says she would recommend that other hairdressers also get a beauty qualification. In fact, she says several of her work colleagues are also keen to qualify as nail technicians.

“It feels amazing,” Regan says. “I decided from the beginning that I wanted to be the first person to complete, and I was so stoked when I did it."

“Having two qualifications is always useful,” Regan says. “The clients love being able to add a nail service on to their hair service."

Regan got through the programme with plenty of support from her boss, her family and, of course, from HITO. Regan says she thinks the Facebook group for trainees is helpful because it gives trainees a place to ask questions and get any help they might need.

Adding a nail service works in well with hair services, Regan says. While the client is waiting for their colour to develop, for example, they can have their nails done. This is a terrific boost for the salon both in providing extra income and as a point of difference from other salons.

“Having to research all the theory sections on your own was the most challenging part,” Regan says. “But there was support available. And now that I’ve gained my qualification I will try to support the other trainees too."

Regan hopes to develop her nail skills even further, becoming faster at providing the service and more skilled. She also plans to continue her career as a hairdresser. Eventually, she hopes to travel the world, expanding her career internationally.

INTERESTED IN QUALIFYING IN NAIL TECHNOLOGY? CHECK OUT THE HITO WEBSITE FOR MORE INFORMATION AND CALL OR EMAIL TANIA BERRYMAN ON 021 818 364 OR BDEV@HITO.ORG.NZ.

nail technology standards Aimee Nicolle, Managing Director at Creative NZ, and Maxim Titter, CEO of Surmanti, talk safety and quality in the nail industry

ARTICLE CONTINUED FROM PREVIOUS PAGE

n July 2014, the Auckland City Council will introduce new regulations that will affect the beauty industry. These rules will set standards in the Auckland area around qualifications and health and safety standards. Aimee and Maxim spoke with us about the current state of health and safety, qualifications, and standards in the nail industry and what changes they feel are needed.

them to put their used (contaminated) brush into a specially marked container. That container should clearly be marked contaminated. Leave disinfectants in their original packaging so the client can identify that you are using hospital level disinfectants. Remember while they are sitting receiving their service they read everything, so make sure your policies and procedures are clearly shown and documented.

If health and safety goes wrong in the nail industry there can be serious consequences. At the extreme end of the scale, an accidental cut can put clients at the risk and destroy the client’s nails permanently. Even at the less severe end of the scale, poor health and safety practices can ruin the client’s nails for many months and destroy the reputation of the business permanently. Following good practice significantly lessens the risk.

Educate your client how to determine a quality salon. Empower your clients to take charge of their own health and safety”. “The disinfecting process is critical,” Aimee says. “Many salons don’t clean their equipment correctly, and many others don’t use the correct products to remove the extremely fine dust created by some of the equipment. Medical grade disinfectant is vital.”

“Every salon should set up health and safety policies,” says Maxim.

Both Aimee and Maxim would like to see nail technicians adhere to set regulations. They would also like to see those who don’t stick to regulations face serious consequences. They should be fined or shut down until they meet industry requirements.

“Tools should be thoroughly disinfected using hospital grade disinfectant, between clients. Or if you are using disposables, throw them away after each use”. “Clients should get involved with health and safety,” Maxim says. “It’s very important that we educate them about the risks involved. Explain how you value their health and safety and their long term and how you take extra precautions so they never have to worry when they frequent your business.

Both would also like to see improved communication and literacy training in the industry. Nail technicians work with a variety of dangerous chemicals. The consequences can be severe if they cannot understand the instructions. In client service, poor communication skills may mean the nail technician doesn’t understand what the client wants.

Educate your clients and get them involved in the process. For example, after the client has washed her hands, teach

“Tools should be thoroughly disinfected using hospital grade disinfectant, between clients. Or if you are using disposables, throw them away after each use”. Providing more support and accountability for nail technicians is something both Aimee and Maxim feel strongly about. This would mean that nail technicians would feel very proud to have achieved their qualification. They would achieve the highest standard and they could be held to that standard.

“Nail technicians need to be able to clearly communicate with the client,” Maxim says. “A thorough consultation is required to determine if the client has any pre-existing conditions and to ensure the correct outcome is achieved”. There is no one for all service, every client is different.

Both Aimee and Maxim have some advice for how new trainees can get started on the path to being a top nail technician.

“One person failing to communicate and messing up their service can tar the entire industry."

• Find a training institute where the tutors are fully qualified and of a high standard.

QUALIFICATIONS Many Nail Technicians are self-employed, and often work on their own; this in itself is the challenge. Recertification would help to keep everyone on track and ensure the success of the industry.

• Make sure the class sizes are keep small – that way the tutor can spend more time with each trainee, giving them the individual attention they need to get a top quality start to their careers.

All nail technicians should have a qualification, say Aimee and Maxim. They should also have to requalify or renew a license of some kind every two years.

Once students have completed their training, the focus should be on continual improvement and training.

With the constant development of new technology, retraining and up skilling is vital in the nail industry today. All technicians should be held accountable to a set industry standard and an external body, ensuring that their standards and qualifications are kept up-to-date.

Nail technicians should be trained to the highest standard first, (a recognised one) and then they should be held to that standard throughout the rest of their careers.

HITO SUPPORTS NAIL TECHNICIANS ACHIEVING A NATIONAL STANDARD AND OFFERS THE NATIONAL CERTIFICATE IN BEAUTY SERVICES (NAIL TECHNOLOGY). FOR MORE INFORMATION PLEASE CONTACT TANIA BERRYMAN ON 021 818 364 OR BDEV@HITO.ORG.NZ.

national certificate in

business

Level 3

SUCCESSFUL BUSINESSES NEED QUALIFIED PEOPLE Do you want to run a successful business? Do you want to avoid the common pitfalls that many small businesses have encountered? Then HITO’s new business qualification is for you.

e have teamed up with the Open Polytechnic to offer the National Certificate in Business (Level 3). It’s the perfect programme for anyone who wants to expand their knowledge and understanding of teamwork, communication or small business skills.

and financial processes that make business succeed. This is a useful way for employees to learn how to add value, and contribute to your business’ success.

If you want to know how a business runs or how to run a business, this programme is for you. It deals with the idea that strong communication gets the best results. Once complete, you will be able to adopt effective communication styles to help make a new or existing business run smoothly.

The National Certificate in Business (Level 3) uses distance learning, which means that you can fit the study around your life. You will have access to tutors and other trainees doing the same course.

HOW IT WORKS

WHAT ARE THE BENEFITS?

There are two paths available, both include a communication module. Your choice depends on your interests:

• Gain a better understanding of what makes a small business tick.

1. TEAMS & LEADERSHIP PATH

• Grow stronger relationships with your employees and clients.

You will learn how to build and lead teams to improve business results. This is suitable for someone taking a leadership or training role. This helps employees become a more effective and valuable team member or manager.

• Build and keep a positive working environment to help your business run smoothly.

MORE DETAILS The programme of study costs $995 (incl. GST) to complete over a period of about 8 months.

2. SMALL BUSINESS PATH You will learn how to understand what’s needed to set up and develop a small business. You will learn about communication

FOR MORE INFORMATION OR TO SIGN UP FOR THIS EXCITING NEW PROGRAMME, TALK TO YOUR HITO SALES AND LIAISON MANAGER OR DOWNLOAD AN APPLICATION FORM FROM THE HITO WEBSITE

BUILD YOUR BUSINESS A National Certificate in Business brings new skills and experiences to your business.

inley Wade might have 24 years’ experience in business, but she’s always looking for ways to polish her skills.

points. I’m also learning to communicate better with new team members or team members that don’t understand ‘kiwi slang’”.

“I’m still hungry for knowledge,” Linley, owner of Hair Scene Hair and Beauty in Whagaparaoa, says. “I like to keep myself current, learning about the latest hairdressing and business techniques however I can”.

Linley loves the improvements in her skills. One of the best parts, she says, is trying her new communication skills on her staff and family members and seeing the difference in the way they respond.

When she was new to business, Linley began a National Certificate in Business through a different provider. But Linley wanted the skills to run a small business, and she didn’t feel that this qualification was giving her those skills. So when the HITO National Certificate in Business, with its small business focus, came along, Linley knew she had to sign on.

There have been some challenges, Linley says, but the results she is seeing are worth it. She says learning to prioritise her time to make sure she gets her coursework done has been the biggest challenge. “When life gets busy and unexpected challenges present themselves, it can be hard to make the time,” Linley says.

HITO offers this programme with two optional modules – Teams and Leadership and Small Business Management. The Teams and Leadership module focuses on how to manage a team and improves their people skills, while the Small Business Management module focuses on the day-to-day running of a small business. All trainees also complete a Communication module.

Linley believes the National Certificate in Business will help both her and her salon. She hopes it will “fill gaps her in leadership skills” and give her a “deeper understanding of what motivates and unites a team”. She also wants to pass her skills on to her team, and empower them to be better leaders. Linley thinks the qualification will help her and her team both professionally and personally. She is full of praise for the Business qualification so far and says she would absolutely recommend it to others in the industry. In fact, Linley is so happy with the qualification that she plans to study the Small Business module once she completes the Teams and Leadership module.

“I decided to study the Teams and Leadership module,” says Linley. “Learning new skills for leading my team will help me retain staff and communicate more effectively with my team”. Linley was only five weeks into the qualification when we spoke with her, but she says she already notices a difference in her skills. She is currently working her way through the Communication module, and she says the way she communicates has improved drastically.

“The business qualification is great for anyone wanting to effectively communicate with and lead a team,” Linley says. “I would definitely recommend it”.

“I’m taking more notice of how I speak,” Linley says. “I’m learning to use different pitches and to pause at different

WANT TO GAIN YOUR NATIONAL CERTIFICATE IN BUSINESS? FOR MORE INFORMATION, OR TO GET AN APPLICATION FORM, VISIT THE HITO WEBSITE AT WWW.HITO.ORG.NZ/QUALIFICATIONS/BUSINESS/ OR CALL (04) 499 1180 OR EMAIL ENQUIRIES@HITO.ORG.NZ.

Nationwide success at WorldSkills 81

ARTICLE CONTINUED FROM PREVIOUS PAGE

n May 2014 WorldSkills Hairdressing Regional Competitions took place across the country in Auckland, Wellington, Christchurch and Dunedin.

These four have automatically won a place in the National Competition. This is happening on 4–5 July in Hamilton and is sponsored by Pivot Point. Additional competitors who demonstrated great skill have also been given the opportunity to compete at Nationals.

An intensive competition, WorldSkills is designed to showcase young talent in skills-based industries. Hairdressing is not the only industry to compete; others include carpentry, floristry, cooking and joinery.

The 2014 National Competitors are: • Trent Fleet (Bettjemans, Auckland)

In the hairdressing event competitors take part in three modules including Ladies Creative Cut and Colour and Men’s Fashion Cut and Colour, using mannequin heads to create the looks. The Regional Competitions happen annually in New Zealand’s main centres, while the National and International events take place every two years.

• Caitlin Parrant (Headquarters Remuera, Auckland)

HITO CEO Erica Cumming was pleased to see so many people giving WorldSkills a go this year.

• Nadine Gratton (Ursula Harris Hair Design, Nelson)

“The standard of work was very high in each region and each competitor should be very proud,” she says.

• Ashlee van Wijk (True Grit Hair Spa, Christchurch)

“It was rewarding to again see the development of skills that young hairdressers displayed. This event is gaining momentum and provides a chance for a wide range of skills to be utilised, with great attention to detail on the finish.”

• Chloe Ferguson (Do Hair, Invercargill)

• Jenny Eastwood (Morph Hair Studio, Hamilton) • Jacqui Malcolm (Be Ba Bo Hair Studio, New Plymouth) • Philida Anderton (VIVO Hair and Beauty Wakefield Street, Wellington) • Kristie Boland (Headspace, Christchurch) • Lyndsey Meyer (The Hair Company, Mosgiel)

From these ten competitors HITO hopes to select one to go on and represent New Zealand in Sao Paulo, Brazil in August 2015. Winning the National event does not mean automatic selection to the International team, but of course the results will be a key contributing factor. Selectors will also be looking at competitors who have, among other things, the drive and determination to win and the ability to cope under pressure.

Not for the faint of heart, this competition takes a lot of hard work and dedication. All the practice and preparation is worth it though; Caitlin Parrant from Headquarters salon in Remuera has found there are many rewards that come with competing. She says her WorldSkills experience so far has been about “learning new skills, thinking outside the square and pushing the boundaries of skill level.”

Keep an eye on the HITO Facebook page and website for coverage of the National Competition in July and the announcement of the overall winner.

“I have benefited from the skills I have learnt, and WorldSkills has also put me in contact with some talented people,” she says.

SPECIAL THANKS Of course, there are many people who helped WorldSkills Regionals happen. Special thanks to each of our judges who took time out of their busy schedules to be there on the day, as well as helping with training: Niq James, Kylie Hayes, Cameron Aitken Boyle, David Shields, Cait Woodcock, Shenee Pomeroy, Sonia Baker-Johnston, James Jackson, Cathy Davys, Merran Kopua and Sarah Wright.

Caitlin’s employer at Headquarters, Anne Millar, is her biggest encourager in the competition. Anne believes WorldSkills is a “fantastic opportunity for apprentices.” “The skills required to attempt WorldSkills creates interest and excitement, and the exposure they get to other top stylists (during training) is worth more than money can buy. Apprentices will need commitment to training and hours of practice…They need to be patient and prepared, and learn from their mistakes. I believe WorldSkills is a very exciting competition for young people developing skills not just in hairdressing and I admire anyone that takes part.”

It was particularly great to have some of our past competitors return as junior judges this year. It was also great to have Cait Woodcock, the 2012 WorldSkills National Winner who travelled to Germany to represent New Zealand, judging the Wellington competition this year.

Congratulations to our Regional Winners for 2014:

We couldn’t do WorldSkills without venues either so thanks to Aoraki Polytechnic in Dunedin and Christchurch, Manuaku Institute of Technology in Auckland and Forever Young Salon in Wellington for hosting the 2014 WorldSkills Regionals.

Dunedin Regional Winner: LYNDSEY MEYER (The Hair Company, Mosgiel) Wellington Regional Winner: PHILIDA ANDERTON (VIVO Hair and Beauty Wakefield Street, Wellington) Auckland Regional Winner: JACQUI MALCOLM (Be Ba Bo Hair Studio, New Plymouth) Christchurch Regional Winner: KRISTIE BOLAND (Headspace, Christchurch)

WELLINGTON WINNER PHILLIDA WITH HER MANNEQUINS

WELLINGTON LADIES CREATIVE CUT AND COLOUR

AUCKLAND WINNER JACQUI MALCOLM WITH HER HITO SALES MANAGER FI NELSON

CHRISTCHURCH WINNER KRISTIE BOLAND

DUNEDIN MENS FASHION CUT AND COLOUR

DUNEDIN RUNNER-UP CHLOE FERGUSON WORKING ON HER LADIES TECHNICAL HAIR WITH ORNAMENTATION

DUNEDIN WINNER LYNDSEY MEYER WITH HITO CEO ERICA CUMMING

WELLINGTON WINNER PHILLIDA ANDERTON WITH WORLDSKILLS EXPERT AND JUDGE NIQ JAMES

CHRISTCHURCH JUDGE SARAH WRIGHT

CAREERS EXPO 2014 Throughout May and June, HITO set up shop at Careers Expos across the country.

e talked to hundreds of people who were keen on a career in hair and beauty, gave schools the information they need to help their students succeed, and saw some awesome work created on our display mannequins.

mannequin heads, and had a fantastic time trying out new styles on them. They also had a great time talking to HITO staff and Renee Edgarton, Wellington Apprentice of the Year. We met some passionate people, and we look forward to seeing those people take on a career in the industry. It was especially great to see boys get involved, asking questions and giving styling a go on the mannequins.

Careers Expo kicked off in Auckland on 8 May. HITO and other ITO’s set up a hub of all things ‘trades’, giving visitors brochures on everything from hairdressing to construction. Hundreds of visitors made their way through the hub getting inspired for a career in hair and beauty.

Next up was Christchurch. It was great to see local industry people getting involved and exciting to see how engaged the students were. Having several local apprentices included was a particular highlight on the day. The future of the industry is in good hands.

The Auckland Expo ran for three days. Visitors watched demonstrations on mannequins (presented by Auckland Apprentice of the Year, Kelly Clark), asked questions, and took away all the materials they needed to decide if a career in hair and beauty was right for them.

Finally, the Hamilton Careers Expo took place early June. It was wonderful to see so many engaged students in the Waikato and in all of the other expos. We look forward to seeing them get started in barbering, beauty or hairdressing. See you at Careers Expo 2015.

After the success in Auckland, it was off to Wellington for two days at the TSB Arena. Wellington attendees loved the

IF YOU OR ANYONE YOU KNOW IS INTERESTED IN A CAREER IN HAIR AND BEAUTY, GET IN TOUCH WITH US TODAY. JUST CALL (04) 499 1180 OR EMAIL US AT ENQUIRIES@HITO.ORG.NZ.

ANNE MILLAR AND HITO CEO ERICA CUMMING

INTERNATIONAL HONOURS FOR NEW ZEALANDERS HITO ambassadors honoured by the ipsn in Hong Kong.

n March 24, ipsn member countries and guests gathered in Hong Kong for the 2014 ipsn Industry Conference. The ipsn stands for the International Professional Standards Network, a network of five countries who work together to benchmark international qualifications..

long been involved in developing hairdressing qualifications and previously was Chair of the HITO Hairdressing Advisory Group (which works to make sure hairdressing standards are relevant to the industry). Andrea was also part of the faculty at the Universal College of Learning for many years. Even with all this on her plate she has always supported the work that HITO has done towards the ipsn.

The day held some excitement for the New Zealand delegation, with Anne Millar and Andrea Bullock receiving Honorary Awards for their commitment to the hairdressing industry and the ipsn.

Unfortunately, Andrea was not present to receive her award in Hong Kong but was awarded it in New Zealand on the 20th of May.

The award came as a surprise to Anne, who felt honoured and overwhelmed to have her work with HITO and the ipsn recognised.

Also at the conference HITO CEO Erica Cumming became Chair of the ipsn, an exciting role that she is enjoying and finding challenging.

“To be recognised for something that I enjoy doing – helping young hairdressers get their National Certificate – it blew me away,” she says.

“I look forward to working with the ipsn to form better links between countries and help it grow to be a truly global organisation.”

Anne has been in the hairdressing industry for over 45 years and has always been heavily involved in training. A HITO Board member, industry assessor and successful salon owner, Anne still makes time to support HITO’s engagement with the ipsn. She always attends ipsn meetings and shares her experiences with others in New Zealand, and she holds her own ipsn certificate as well.

The ipsn (International Professional Standards Network) works to benchmark international qualifications so professionals can gain recognition overseas. ipsn member countries currently include Australia, Canada, Hong Kong, Japan, and New Zealand.

“I don’t do it to be recognised. I like to see young people achieve their goals, and if I can help with that in any way then that’s great.”

If you have your National Certificate and want to have this qualification recognised overseas, then ipsn certification is for you. This is an excellent opportunity that can open doors to a career abroad and is recognised within New Zealand.

Andrea has also been in the hairdressing industry for over 45 years and has supported HITO since its inception. She has

ANYONE WITH A NATIONAL CERTIFICATE IN HAIRDRESSING OR BEAUTY SERVICES AND AT LEAST ONE YEAR OF COMMERCIAL EXPERIENCE CAN APPLY. EMAIL ENQUIRIES@HITO.ORG.NZ OR CALL (04) 499 1180 IF YOU WANT TO KNOW MORE.

2014 NZARH

Photographic Challenge

SESSIONS THE EDITORIAL COLLECTION

Entries are now open for the 2014 Patrick Cameron Photographic Challenge. For all the details on how to enter go to the NZARH website or visit patrickcameronnzlonghaircompetition.webs.com Entries close 5.00pm Monday 1st September 2014 Finalists will be announced on Friday 3rd October 2014 The Winner and any award of Merit Awards will be announced at the Industry Awards on 9th November in Wellington

PC Ads Final 2014.indd 1

Terms and conditionsa apply, see entry forms for details.

21/03/2014 7:28:18 p.m.

HITO’S ANNUAL GENERAL MEETING (AGM) HITO held their AGM and Industry Forum on Monday 17 March. It was great to see everyone. Couldn't make it? Here's what you missed. THE AGM

The feedback was positive and we look forward to seeing you next year. Thanks to everyone who attended.

Members and guests networked and socialised over coffee and muffins, before taking their seats to begin the AGM after a welcoming karakia.

HITO NAME CHANGE During the AGM, our employer members voted unanimously to change the official name of HITO. Subject to legal approval, HITO's new official name will be the ‘NZ Hair and Beauty Industry Training Organisation Incorporated'.

The group was led by the HITO Board Chair Dr. Flora Gilkison and moved quickly through the agenda. Discussion was thoughtful and productive. Sharon Van Gulik was reappointed to the HITO Board and Anne Millar was confirmed as the elected Board Member. Sharon and Anne have been on the HITO Board for some time and we look forward to having them with us in the future.

We wanted to change the name to acknowledge all of the industries that we look after. It is one small step in our continuing commitment to be inclusive and supportive of barbering, beauty and hairdressing industry training.

The AGM ended by midmorning, and after a short break the Industry Forum began.

Don't worry, we will still be known as HITO.

WANT TO ATTEND THE AGM NEXT YEAR?

THE INDUSTRY FORUM

If you want to attend the AGM and the Industry Forum in 2015, you will need to become a HITO member. Only HITO members can attend and there are several ways you can become a member.

The Industry Forum started with an amusing talk by Rodney Wayne, founder of the well-known salon franchise. Rodney shared his business expertise with an enthralled audience, reminding people of the value of training and the importance of avoiding price cutting.

1. If you are in a HITO training agreement (learner or employer, you can become a free member while the training agreement is active.

Next, Gary Marshall from L'Oreal treated us to an outline of the L'Oreal New Zealand Hairdressing Industry Report. You can view the L'Oreal Hair Report at the L’Oreal Professionel website.

2. If you’re not in an HITO training agreement. You can be a member for a small annual fee.

After lunch, everyone took part in a workshops to discuss where they'd like to see industry training go to next. The discussions were enthusiastic, with everyone eager to share their ideas. Thank you to everyone who took part - you gave us lots to consider and plan for.

Please note that only HITO Employer Members can vote on motions at a HITO AGM.

TO FIND OUT MORE ABOUT BECOMING A MEMBER, PLEASE CONTACT LARNI ON (04) 499 1180 OR EMAIL MEMBERS@HITO.ORG.NZ. YOU CAN ALSO FIND OUT MORE (AND DOWNLOAD AN APPLICATION FORM) ON THE HITO WEBSITE.

contact NATIONAL OFFICE PO Box 11 764 Wellington 6142 Phone (04) 499 1180

NORTHERN Phone (09) 579 4844 Mobile (027) 470 0169

AUCKLAND Phone (09) 579 4844 Mobile (027) 443 2401

MIDLAND Phone (09) 579 4844 Mobile (027) 480 6550

MID-CENTRAL Phone (04) 499 5150 Mobile (027) 470 0170

CENTRAL Phone (04) 499 5150 Mobile (027) 445 5758

NORTHERN SOUTH Phone (03) 338 5376 Mobile (027) 483 2405

SOUTHERN SOUTH Phone (03) 338 5376 Mobile (027) 470 0171

RISE TO THE TOP

2014 INDUSTRY AWARDS Kitomba NZARH Business Awards & HITO Annual Awards in conjunction with NZARH Patrick Cameron, Photographic, Editorial Stylist and Oceanic Hairdressing Masters Competition Register now at

industryawards.co.nz NEW ZEALAND ASSOCIATION OF REGISTERED HAIRDRESSERS Inc.