HN DESIGN STUDIO - Information Package

HN DESIGN STUDIO Hundreds of beautifully designed marketing pieces Social media, property brochures, flyers, ecards, and more Organized in design themes to align with agent icon

Welcome to HN Design Studio,

New designs added regularly across all categories

a new platform that empowers you to take control of how you manage your business’ marketing from request to creation, sharing, and more.

Manage property marketing collateral from anywhere Simply log in, browse designs, and make a concierge request directly to your office marketing support team Receive emails with real time updates on project requests via the concierge request system Create and share social media assets with the in-platform designer MLS Integrated with current and sold listings Mobile App Available to request or design on the go Access to over a million copyright-free stock photos

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AGENT

HN DESIGN STUDIO How to Access the Platform Pilot Testing Log in

How to Share from the Platform » Completed designs can be shared from your dashboard

» Visit HNDesignStudio.com

» Hover over the design thumbnail on your dashboard

» Log in

» Click the three-dot icon in the top right of the thumbnail

• Email: [ your Harry Norman eMail ] • Password: password » Welcome to your HN Design Studio dashboard Log in after Launch » Log in My HNR Office » Navigate to the hamburger menu at the top left of your screen » Click “HN Design Studio” from the menu list » Welcome to your HN Design Studio dashboard

How to use the Concierge Request + Status check Make a new request » Log into the HN Design Studio » Explore the left-hand menu to locate the desired design » Click the design thumbnail » Click “Concierge Request” from bottom left corner of pop-up window » Include desired description within the “Add a Description” box along with any additional information your office marketing team may need to fulfill your request. » Enter the Property Address or MLS # and date needed.

• Note – Listing collateral takes 24-48 hours from time of request to fulfill Check Status of a Request » Click your headshot & name in top right corner of the screen » Click “Concierge Requests” from the drop-down menu » You can now see all your current and past concierge requests » If a request has not yet been started by your office marketing team, you will also be able to cancel any request no longer needed from this page.

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» From the drop-down menu select “Share” » Your design can be shared in a variety of ways • Social media apps – Facebook, Instagram, LinkedIn • Website link – This is a great way to share with clients • eMail to individuals – designs are delivered as a downloadable attachment and not embedded in the email • Copy to another user – This is a great way to share among team members or co-listing agents

How to Edit Social Media Assets Social Media Posts and Banners can be edited within the platform using the platform designer or by placing a concierge request. » Explore the left-hand menu to locate the desired design » Click the design thumbnail • Click” Concierge Request” to place a request with your office marketing team • Click “Create Design” to launch the in-platform designer and make edits yourself » Clicking “Create Design” prompts you to enter a property address or MLS# » Add Address, confirm accuracy of fields, select photo(s), and click “Create” to auto-populate property information from FMLS • Note – the content located in these fields is what will populate on the design based on design requirements. The property description from FMLS is often too long for the design layout and should be adjusted on this page for ease of use.

AGENT

HN DESIGN STUDIO What type of collateral is available in HN Design Studio?

Can I edit the offered designs?

The HN Design Studio offers a wide range of designs and collateral to meet your needs, including postcards, flyers, brochures, social media assets, and more!

Yes. You are able to edit designs within the Social Media, Instagram & Facebook categories. Your designer can make edits across all collateral.

How do I access the HN Design Studio?

Can I share designs?

The HN Design Studio can be accessed via My HNR Office under the hamburger menu on a computer or tablet. If you are looking for a mobile option, you can download the HN Design Studio app from the Apple Store or Google Play.

Yes. Designs can be shared via Facebook, Instagram, LinkedIn, or as a web link directly from the platform. Designs can also be downloaded as JPG, PNG, or PDF files to print or email.

Can I download completed designs?

How do I update my contact information?

Click on your name at the top right corner of the screen. Select “Account Information” from the drop down menu. Update the necessary information and click “Save Account Information”.

Note - the information currently in your account was pulled from your HNR profile and already includes your phone number and office information.

How do I add a team member or co-listing partner?

Click on your name at the top right corner of the screen.

Select “Partners” from the drop down menu. Click “+ Add New Partner”. Fill in the necessary fields, upload images, and partner logos. Click “Create Partner” to save. Your partner will now appear in your account and can be added to designs by your Office Marketing Team Member.

How do I make a concierge request?

Navigate the left hand menu to locate the desired collateral type and design. Click the chosen design. Click “Concierge Request” from the pop-up menu. Complete the request form and click “Submit” at the bottom of the page. Once submitted, a notification is sent to your Office Marketing Team Member.

Once the project is started, you will receive email notifications at every step in the process until the request is completed.

How do I check the status of a concierge request?

Click on your name at the top right corner of the screen. Select “Concierge Requests” from the drop down menu. This page will list all of your concierge requests, when they were created, and their status. If you have questions regarding a request listed on this page, the email of your Office Marketing Team Member is listed at the top of the Concierge Request page for your reference.

How do I cancel a concierge request?

Click on your name at the top right corner of the screen.

Select “Concierge Requests” from the drop down menu.

If a recent request has not yet been started by your office marketing staff, the request can be canceled on this page.

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Yes. You can download completed designs directly from your dashboard, after completing a social media design, or from the concierge request screen.

Can I upload a logo?

Yes, logos can be added under your Account information.

Click on your name at the top right corner of the screen.

Select “Account Information” from the drop down menu.

Upload your logo under your Profile Photo in the upload zone and click “Save Account Information”.

Can I search designs on the platform?

Yes. There is a search field at the top left of the dashboard which allows you to search by name for specific design options within a category. For example, if you need a ‘Just Listed’ postcard, click the ‘Postcards’ category and then search ‘Just Listed’ in the search bar. This will bring up all designs with that headline that is a postcard. To search all designs within the platform, click ‘My Designs’ at the top left and then search your specific headline.

FAQ HN DESIGN STUDIO What type of collateral is available in HN Design Studio?

Can I upload a logo?

The HN Design Studio offers a wide range of designs and collateral to meet your needs, including postcards, flyers, brochures, social media assets, and more!

Yes, logos can be added under your Account information. Log into your account. Click on your name at the top right corner of the screen. Select “Account Information” from the drop down menu. Upload your logo under your Profile Photo in the upload zone and click “Save Account Information”.

How do I access the HN Design Studio?

The HN Design Studio can be accessed via My HNR Office under the hamburger menu on a computer or tablet. If you are looking for a mobile option, you can download the HN Design Studio app from the Apple Store or Google Play.

Can I edit the offered designs?

Yes! You are able to edit designs within the Social Media, Instagram & Facebook categories.

How do I update my contact information?

Can I share designs?

To update your contact information, log into your account. Click on your name at the top right corner of the screen. Select “Account Information” from the drop down menu. Update the necessary information and click “Save Account Information”. Note - the information currently in your account was pulled from your HNR profile and already includes your phone number and office information.

Yes! Designs can be shared via Facebook, Instagram, LinkedIn, or as a web link directly from the platform. Designs can also be downloaded as JPG. PNG, or PDF files to print or email.

How do I add a team member or co-listing partner?

To add or update a team member, log into your account. Click on your name at the top right corner of the screen. Select “Partners” from the drop down menu. Click “+ Add New Partner”. Fill in the necessary fields, upload images, and partner logos. Click “Create Partner” to save. Your partner will now appear in your account and can be added to designs by your Office Marketing Team Member.

How do I make a concierge request?

To make a concierge request, log into your account. Navigate the left hand menu to locate the desired collateral type and design. Click the chosen design. Click “Concierge Request” from the pop-up menu.

Complete the request form and click “Submit” at the bottom of the page. Once submitted, a notification is sent to your Office Marketing Team Member. Once the project is started, you will receive an email notifications at every step in the process until the request is completed.

How do I check the status of a concierge request?

To check the status of a submitted concierge request, log into your account. Click on your name at the top right corner of the screen. Select “Concierge Requests” from the drop down menu. This page will list all of your concierge requests, when they were created, and their status. If you have questions regarding a request listed on this page, the email of your Office Marketing Team Member is listed at the top of the Concierge Request page for your reference.

How do I cancel a concierge request?

To cancel a concierge request, log into your account. Click on your name at the tope right corner of the screen. Select “Concierge Requests” from the drop down menu. If a recent request has not yet been started by your office marketing staff, the request can be canceled on this page.

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Can I download completed designs?

Yes! You can download completed designs directly from your dashboard, after completing a social media design, or from the concierge request screen.

Can I search designs on the platform?

Yes! There is a search field at the top left of the dashboard which allow you to search by name for specific design options within a category.

For example, if you need a ‘Just Listed’ postcard, click the ‘Postcards’ category and then search ‘Just Listed’ in the search bar. This will bring up all designs with that headline that is a postcard. To search all designs within the platform, click ‘My Designs’ at the top left and then search your specific headline.