Cruise Compass Day 1
Tampa, Florida
CRUISE COMP AS S
SERENADE OF THE SEAS DAY 1
TAKE ADVENTURE TO NEW HEIGHTS
Welcome onboard Serenade of the Seas. Everyone deserves a vacation. You’ll find endless opportunities to make the most of every moment – like game—changing activities, world— class dining, show—stopping entertainment and plenty of ways to unwind.
TRENDING TODAY
Raise A Glass To Big Savings
Purchase a Beverage Package today & enjoy a selection of beers, wines, spirits plus nonalcoholic beverages, for the duration of your cruise.
HELPFUL TIPS FOR TODAY
Luggage Delivery
Please note that the luggage delivery is a lengthy process, which will be completed one hour after we set sail. If your luggage has not been placed outside your stateroom by this time, please contact Guest Services by dialing 0.
Watch Out! Time Change
Please set your clocks and watches 1 hour back before retiring tonight. (Ship clocks go back at 2:00 am Saturday morning).
SeaPass Account
You may notice a temporary hold on the credit card that your SeaPass card is linked to. The hold is used to secure funds for anticipated onboard purchases and will be released after departure once your final charges are settled.
SeaPass Card Cash Limit
The credit limit for cash SeaPass accounts is $300. Once this limit is reached, the account will be deactivated. To reactivate, a cash deposit is needed or simply link a credit card.
Assistive Listening System (ALS)
Guests may request and sign out Assistive Listening Systems (ALS) or Assistive Listening Devices (ALD) available at Guest Services on Deck 4.
Adventure at your fingertips
Want to book a shore excursion right now? You can research, book a tour and receive instant confirmation right on your phone. Book today using the Royal Caribbean app
It’s Snowing Dough
For every 100 points earned, receive one entry into the Snowball Raffle for a chance to win $100 or more. Must be present to win.
10:00 pm, Casino Royale, Deck 6
Friday September 13, 2024
Tampa, Florida
DAILY SNAPSHOT
All Aboard 3:30 pm Departure 4:00 pm
Forecast Sunny Temperature 29°C / 84°F
Sunrise 7:14 am Sunset 7:36 pm
Winds 2 kts E Dress Code Casual
YOUR HEALTH IS OUR PRIORITY
We’re all in this together. Here are some things to keep in mind for the health and safety of everyone onboard.
Wash Up and Watch Out
To best prevent illnesses, wash your hands with soap and warm water after bathroom breaks and before eating. Feeling ill? Norovirus symptoms include upset stomach, vomiting and diarrhea. Should you experience any of these symptoms, contact our Medical Staff by dialing 51.
GOOD TO KNOW
Cruise Vessel Security & Safety Act (CVSSA)
The Security Guide and embassy information is available for your review at Guest Services. Additionally, you can find this information listed on our Company website.
Personalized Services for Guests with Visual Disabilities
The Company provides personalized service to all guests with visual disabilities across the fleet, in compliance with the requirement of the Americans with Disabilities Act (ADA) and EU Regulation 1177/2010.
Animal Sighting Advisory
Occasionally, animals may find their way onboard our ships. For your safety, if you encounter any animals onboard, it is prohibited to interact with or touch them. We ask that you please report any sightings or encounters to any of our Officers or Crew.
Safety 1—2—3
In compliance with our Youth Evacuation Plan, children will be given colored wristbands that correspond with their muster stations. In the event of an emergency, Youth Staff will escort all children participating in Adventure Ocean activities to their muster stations for reunification with their parents/guardians.
Children’s Personal Flotation Devices (PFD)
For the safety and wellbeing of children, PFD’s are available free of charge at the pool. PFD’s are for use onboard the Serenade of the Seas and cannot be taken off the ship.
Smoking only Permitted in Designated Areas
Smoking is allowed on Deck 5 Starboard Side, Deck 11 Starboard Side and the Casino, Deck 6 during opening hours in the designated area, for active players only. Electronic cigarettes or e—cigarettes are only permitted within the designated smoking areas.
TO DAY’S TOP DEALS DA ILY HIGHLIGHTS
Starlink Now Live
Serenade of the Seas is equipped with Starlink internet service, bringing you high speed connectivity for a better onboard experience. Connect to “WiFi-Guest-Serenade”, go to login.com and select a STREAM package to get started.
11:00 am - 7:00 pm, Internet Assistance, Deck 5
Welcome Onboard Champagne Party
Sip on something sparkling as we celebrate the newest collections in our luxury boutiques at sea. 4:00 pm - 6:00 pm, Facets, Deck 5
Felling Lucky ?
You’re already a winner! Use your SeaPass Card at the slots to download $2 in FreePlay for a chance to win up to $100. Visit our Casino Cashier Desk for more details.
7:30 pm, Casino Royale, Deck 6
Early Bird Photo Package Savings
Pre-purchase your photo package and save big! Receive 20% off a photo package the first two days of your cruise. Stop by the Focus Photo Gallery to learn more and get a free picture of the ship and a souvenir USB.
Focus Photo Gallery, Deck 5
Private Studio Photo Shoots
Capture the memories with your loved ones by scheduling an exclusive private photo session. Stop by the Focus Photo Gallery on Deck 5 to book your appointment and pick from a variety of photo shoot options at our ports of call or on at the stunning places on the ship.
Play your Mystery Credit
Download $2 in Freeplay with a chance to win up to $100 before it’s too late! Offer expires tomorrow at Midnight. Casino Royale, Deck 6
Rum Runner
Run, don’t walk to the nearest bar to enjoy today’s drink of the day - the Rum Runner. No matter how you shake it or blend it, this popular tropical cocktail is full of fruit and rum flavor. Try it today and raise a glass to adventure. Order at any bar onboard.
IN THE SPOTLIGHT
Welcome Aboard Showtime with your Cruise Director Joff Starring Royal Comedian Bernadette Pauley
Your Cruise Director Joff hosts our opening night variety show, featuring the Serenade of the Seas Orchestra & the High C’s Horns, and starring, with TV credits including Comedy Central, Gotham Comedy and Netflix, Royal Comedian Bernadette Pauley
9:15 pm, Tropical Theatre, Decks 5, 6
Theatre doors will open 45 minutes before each evening show. Please refrain from using your cell phone. Children must be accompanied by a parent or guardian and seated during the performance. With respect to all guests please be aware of the screen brightness of your device if taking photos. “Assistive Listening System” available at Guest Services, Deck 4.
DAYTIME ADVENTURES
First Time Cruisers Talk
Become a Royal Caribbean International expert on the first try. Join us and other first-timers, to learn all the tips to make your cruise vacation even more enjoyable.
2:30 pm, Schooner Bar, Deck 6
Sailaway Celebrations with your Entertainment Activities Team
A chance to watch the amazing views while saying goodbye to port. Live music and line-dancing on the pool deck will get you in the mood to party while heading out to sea.
3:30 pm, Pool Deck, Deck 11
Name That Tune: Elton John
You remember the artist. You love the lyrics, but can you name that tune? Join your Entertainment Activities Team as they put your memory to the test in the ultimate musical trivia challenge.
4:45 pm, Schooner Bar, Deck 6
EVENING THRILLS
Rock the Room Game Show
If Musical Chairs, Name That Tune and Music Trivia had a baby, it would be this game. You may know the music, but do you know the answers to the questions and are you fast enough to win? Join us tonight.
8:00 pm, Centrum, Deck 4
All Aboard Karaoke
Awake your inner rock or pop star as you step up to the mic tonight at karaoke. Don’t forget to bring a camera with you!
9:00 pm, Safari Club, Deck 6
If You Know it, Dance It! Game Show
It’s time to celebrate
Book your next cruise today and receive a bottle of champagne to celebrate onboard. Choose your next adventure and get up to $600 off or future onboard credit for booking onboard NextCruise, Deck 5
Join your Entertainment & Activities Team for a game show that is fun for the whole family. We’ll play the songs and see if you can remember the iconic dance moves that go along with them. Get ready to dance your socks off!
10:30 pm, Safari Club, Deck 6
INFO DINING
Room Service ($) 5:00 pm — Onwards Ext. 3388
Marketplace Lunch 11 11:00 am — 3:30 pm Dinner 6:00 pm — 9:00 pm
All American Classics: From buttermilk fried chicken to crispy crab cakes and Manhattan clam chowder, we’re honoring the dishes that fill the melting pot of the United States with flavor. Soak up every flavor — tonight only at the Windjammer.
Iftheopendecksareclosed,pleasedial8325,toassistonguidingyoutothevenue.
pm — 1:00 am
6:00 pm — 9:00 pm
Bar 6 11:00 am — 1:00 am
Bar (Weather Permitting) 12 1:00 pm — 7:00 pm Solarium Vitality Bar 11 11:00 am — 6:00 pm
11:00 am — Midnight
DINING TIPS
Reservations are recommended for all dining venues. Please visit the Royal Caribbean App, stop by the dining venues or dial 3334 for reservations. Dress codes may apply.
Room Service will be complimentary for continental breakfast only from 6:00 am to 11:00 am. A convenience fee of $7.95 + 18% gratuity applies to items listed in the all—day menu.
(RR) Reservations Recommended ($) Fee Applies
*Depending on ship position & local authorities.
Climbing Wall**
(Access via Deck 12)
24 HOURS SERVICES AND VENUES
Emergency Only, (Dial 911) Table Tennis, Deck 11
Guest Services (Dial 0), Deck 4 Video Arcade, Deck 12
Mini Golf, Fairways of Serenade, Deck 13 Shuffleboard, Deck 12
Please bring your SeaPass card to all activities. Certain age, height, weight and clothing requirements may apply. Please check activity signage for more information. For the well—being of everyone onboard, some members of our security team will be wearing body cameras as part of their uniform.
*Depending on ship position & local authorities.
**Weather permitting.
*** For specific age groups consult the Adventure Ocean Compass.
EMERGENCY TRAVEL TEAM
Helpful embarkation information
If you experience an emergency during embarkation day, please contact the Emergency Travel Team at +1—305—982—2700. The team is located in the United States, so please remember you may need to follow international call protocols from your location.
For all other inquiries, please call our 24/7 Customer Service line: 800—256—6649 (Royal Caribbean International)
Satisfy Your Every Craving
You can experience our many onboard specialty restaurants and savor flavors from all over the globe, right here on deck. Purchase your specialty dining package today and upgrade your dinner plans for the entirety of your getaway. Dial 3340 or visit any specialty restaurant to purchase.
DA ILY PLANNER
DAY 1
Friday September 13, 2024
Tampa, Florida
Keep Your Phone Safe — Beach—Proof Phone Case, Focus Photo Gallery
6:00
— 9:30
6:00 pm — 9:30 pm Find Your Fragrance, Solera
7:00 pm — 10:00 pm Cheers Around the World — Liquor Tasting, Royal Shops
MUSIC AND DANCING
of the Day: Jumanji: Welcome to the Jungle (PG 13),
Simulator Tee Time Open Bookings, Centrum
Vortex Nightclub is for adults 18 years and older after 10:00 pm.
** Weather permitting.
*** Entertainers will take periodic breaks.
(RR) Reservations Required ($) Fee Applies
Cruise Compass Day 2 At Sea
SERENADE OF THE SEAS
READY FOR A DAY AT SEA, ROYAL CARIBBEAN STYLE?
From sunrise to sunset you can be as active or laid-back as you want to be. One thing is guaranteed, it will be another unforgettable day.
TRENDING TODAY
The Exclusive Vitality Thermal Suite
Relax on heated loungers, detoxify in our Aromatherapy Steam and Sauna chambers and de-stress your mind, body, and soul. Limited passes available. Sign up now for unlimited cruise access. 8:00 am - 10:00 pm, Vitality Spa, Deck 11
International Belly Flop Competition
Oh, the prestige. The glamour. Come and make a splash with your Activities Manager, Sheenagh, for this unique competition. Sign up from 12:45 pm. 1:00 pm, Pool Deck, Deck 11
HELPFUL TIPS FOR TODAY
SeaPass Account
You may notice a temporary hold on the credit card that your SeaPass card is linked to. The hold is used to secure funds for anticipated onboard purchases and will be released after departure once your final charges are settled.
Hold that thought
Reserving deck chairs is not allowed. Any unattended items will be collected and held at the towel stand.
Children in Diapers
Due to public health regulations, children in diapers, swim diapers, pull ups, or who are not completely toilet trained are not allowed in the pools.
Dress Code: Wear your Best
Say goodbye to Formal Night, and hello to Wear your Best. It’s time to shine - your way.
Destination Talk
Get a head start on planning your day ashore with insider tips on the port of Cozumel & Costa Maya with exclusive information about tours and any essentials you’ll need to bring with you.
9:00 am, Safari Club, Deck 6
Who’s in the Hot Seat?
Play with your SeaPass card on slot machines from 11pm to Midnight for a chance to win Freeplay.
11:00 pm - Midnight, Casino Royale, Deck 6
CRUISE COMP AS S
DAY 2
Saturday, September 14, 2024 At Sea
DAILY SNAPSHOT
Forecast: Cloudy with
Chance of Rain Temperature: 84°F / 29°C
Winds: 10 kts NW Sunrise: 6:23 am
Dress Code: Formal Sunset: 6:41 pm
Make it a night out in your best black-tie look – suits and ties, tuxedos, cocktail dresses or evening gowns are welcomed.
YOUR HEALTH IS OUR PRIORITY
We’re all in this together. Here are some things to keep in mind for the health and safety of everyone onboard.
Safety First with Swim Vests
Play it safe at the pool, swimming smart and looking cool. Complimentary swim vests are available in 3 sizes designed for children ages 4 to 12. Swim vests are located near the towel station on Deck 11.
GOOD TO KNOW
Set up your Departure Details
Provide your departure information through the Royal Caribbean App by September 23RD at 6:00 pm for a quick and easy departure day.
Our Pipes are Sensitive
Our toilet system onboard is very sensitive. Please do not flush anything except toilet paper.
Youth Evacuation Plan
Children will be given colored wristbands that correspond with their muster stations. In the event of an emergency, Youth Staff will escort all children participating in Adventure Ocean activities to their muster stations for reunification with their parents/guardians.
Children on the Dance Floor
All parents must ensure their children do not run around during live music sets. For safety purposes, parents must be present with children while on the dance floor.
Smoking is only Permitted in Designated Areas
Smoking is allowed on Deck 5 Starboard Side, Deck 11 Starboard Side and the Casino, Deck 6 during opening hours in the designated area, for active players only. Electronic cigarettes or e-cigarettes are only permitted within the designated smoking areas.
Let’s Get Digital
Download the Royal App on your phone and conveniently access your Cruise Compass to plan your days onboard.
TO DAY’S TOP DEALS
SURF + STREAM at Sea
Enjoy VOOM Powered by Starlink - even on a sea day! SURF + STREAM your favorite movies, TV shows and music as well as video chat. Connect to “WiFi-Guest-Serenade” and go to login. com to get started
8:00 am - Noon | 6:00 pm - 7:00 pm Internet Assistance, Internet Café, Deck 7
$10 Vacation Necessities
Forgot to pack your favorite accessory? Grab the best summer looks onboard featuring hats, bags and more and save on a trendy new look during your vacation. Plus, buy more and save more. It’s all happening over at The Royal Shops. 10:30 am - 4:00 pm, Royal Shops, Deck 5
Complimentary
Ladies Pamper
All who attend will enjoy free collagen skin treatment, eye zone puffiness and dark circle treatment, neck and bust treatment and a 5-minute makeover. Plus exclusive discounts. 1:00 pm - 2:00 pm, Vitality Spa, Deck 11
Experience Pre-Owned Rolex with Premium Bourbon
Toast success with two signs you’ve arrived: the solid beauty of Pre-Owned Rolex watches and the rich flavor of Buffalo Trace bourbon. Join us for exclusive tax & duty free savings. 8:30 pm - 9:30 pm, Facets, Deck 5
A Far East Feast
Enjoy an exotic Asian-inspired dining experience. Sashimi, sushi and more are all made-to-order with intense flavors, and the best ingredients at Izumi. Reservations suggested and walk-ins welcome. Dial 3442.
Izumi, Deck 12
Formal Night Portraits
Tonight is the night! Everyone is dressing up and getting their glam on, and you should too. Have our photo team capture photos of you rocking your formal attire. Look for our photographers all around the ship tonight.
Poker Tournament
Go all in at our Poker Tournament. Seats are limited! See the Cash Desk for detail.
IN THE SPOTLIGHT
Headliner Showtime starring Jenisa Baclayon
Get ready for an unforgettable night of enchantment as you delve into a captivating musical journey. Jenisa, an extraordinary performer, possesses a talent that knows no bounds.
8:00 pm & 10:00 pm, Tropical Theatre, Decks 5, 6
Theatre doors will open 45 minutes before each evening show. Please refrain from using your cell phone. Children must be accompanied by a parent or guardian and seated during the performance. With respect to all guests please be aware of the screen brightness of your device if taking photos. “Assistive Listening System” available at Guest Services, Deck 4.
DAYTIME ADVENTURES
Zumba Dance Fitness
Zumba – the exhilarating, effective, easy-to-follow, Latin-inspired, calorie-burning fitness dance party – is onboard Serenade of the Seas! Don’t miss the workout everyone is talking about.
9:00 am, Pool Deck, Deck 11
60 Seconds or Less
Watch or participate in outrageously funny tasks during this hilarious and unpredictable family game show.
11:30 am, Centrum, Deck 4
Cash Prize Royal Bingo ($)
Have fun with Royal Bingo and win cash prizes. Whether it’s your first time or you’re a pro, you won’t want to miss this onboard favorite. There’s always a winner!
Cards on Sale: 2:30 pm - 3:15 pm
Games Begin: 3:15 pm Safari Club, Deck 6
EVENING THRILLS
Family Karaoke
Awake your inner rock or pop star as you step up to the mic tonight at karaoke. Don’t forget to bring a camera with you!
8:00 pm, Safari Club, Deck 6
Finish That Lyric Game Show
Sure, guests can name the beat, maybe even the artist. But do they know the lyrics? Join the Entertainment Activities Team and fellow guests for this fun game show.
9:00 pm, Centrum, Deck 4
Win $100 for Maximum Memory Making
Take advantage of our boldest deals when you book your next vacation onboard with NextCruise. Book by day 3 to have a shot at winning $100 to spend onboard this cruise to max out your memories this vacation.
NextCruise, Deck 5
Adult Majority Rules Game Show
The Game Show with no right or wrong answer. The audience decides who wins. Come along and join a team, hosted by your Entertainment Activities Team.
11:00 pm, Safari Club, Deck 6
INFO DINING
Savor La France: Transport yourself to a quaint Parisian bistro – tonight only at the Windjammer. Get your fill of luxurious Franco–flavors like croque madame, coq au vin, chicken cordon bleu and french desserts.
DINING TIPS
Reservations are recommended for all dining venues. Please visit the Royal Caribbean App, stop by the dining venues or dial 3334 for reservations. Dress codes may apply. Room Service will be complimentary for continental breakfast only from 6:00 am to 11:00 am. A convenience fee of $7.95 + 18% gratuity applies to items listed in the all–day menu.
(RR) Reservations Recommended ($) Fee Applies
* Depending on ship position & local authorities.
Please bring your SeaPass card to all activities. Certain age, height, weight and clothing requirements may apply. Please check activity signage for more information. For the well–being of everyone onboard, some members of our security team will be wearing body cameras as part of their uniform. *Depending on ship position & local authorities. **Weather permitting.
Drink of the Day: Blue Hawaiian
Get on island time with today’s drink of the day — the Blue Hawaiian. Made with rum, pineapple juice and Blue Curaçao, this tropical drink tastes like vacation.Try it today and raise a glass to adventure. Order at any bar onboard.
DA ILY PLANNER
DAY 2
Saturday, September 14, 2024
At Sea
$10 Vacation Necessities Sale, Royal Shops
Beauty Grab & Go: Under $30, Solera
Health Seminar: How to increase your Metabolism, Vitality Fitness Center
Kallati Fine Jewelry Unveiling & Raffle, Facets
Complimentary Ladies Pamper Party, Vitality Spa
Health Seminar: Improving Posture, Vitality Fitness Center
– 11:45 am
11:30 am – 1:00 pm
1:00 pm – 2:00 pm
2:00 pm – 2:45 pm Meet Your Trunk Show Representative & Get the Best Deals, Facets
Health Seminar: Healing Chronic Pain with Acupuncture, Vitality Spa
Free Massage Tasters, Vitality Spa
Charm of the Day, Royal Shops
Wrinkle remedy with Dr. Hanny, Vitality Spa
Diamond Essentials Flash Sale, Facets
Marlboro Deal: Buy 3 Get 1 Free, Royal Shops
Stretch Class, Vitality Fitness Center
2:00 pm – 6:00 pm
– 4:00
FAQ
ONBOARD EXPENSE ACCOUNT
Setting Up Your Account
If you did not account during Online or during boarding in the cruise terminal, you can do so in the Royal App or at the Guest Services Desk on Deck 4. Onboard Expense Accounts can be set up with a credit card, a debit card, or cash. Our ships utilize a cashless system, so your SeaPass card will be the only way to make purchases while onboard. Please note that a temporary hold of $99.75 will be placed on your card to verify funds. Onboard purchases over $100 will generate additional holds. The hold will be released within 3 to 5 business days after your cruise ends, but can take up to 30 days, depending on your bank. You may add other guests to your expense account by visiting the Guest Services desk. A daily limit can be placed on arcade spending. All charges can be viewed in the Royal Caribbean App. Printed receipts will be provided for each onboard purchase, and a preliminary statement will be delivered to your stateroom on the last night of your cruise. A final statement will be e-mailed to you within 24 hours of departing the ship on the last day of your cruise. Guests on a cash account will need to settle their account at Guest Services prior to disembarking the ship.
If you did not set up an account during Online Check-In or during boarding in the cruise terminal, you can do so in the Royal App or at the Guest Services Desk on Deck XXX. Onboard Expense Accounts can be set up with a credit card, a debit card, or cash. Our ships utilize a cashless system, so your SeaPass card will be the only way to make purchases while onboard. Please note that a temporary hold of $99.75 will be placed on your card to verify funds. Onboard purchases over $100 will generate additional holds. The hold will be released within 3 to 5 business days after your cruise ends, but can take up to 30 days, depending on your bank. You may add other guests to your expense account by visiting the Guest Services desk. A daily limit can be placed on arcade spending. All charges can be viewed in the Royal Caribbean App or on your Stateroom TV. Printed receipts will be provided for each onboard purchase, and a preliminary statement will be delivered to your stateroom on the last night of your cruise. A final statement will be e-mailed to you within 24 hours of departing the ship on the last day of your cruise. Guests on a cash account will need to settle their account at Guest Services prior to disembarking the ship.
DINING
Specialty Dining Reservations
Specialty Dining reservations can be made through the Royal Caribbean App. You may also dial 3340 on your stateroom phone and select the restaurant you wish to dine in or visit the restaurant and make a reservation with the Maitre d’ outside. The Maitre d’ can also assist you with making changes to your seating.
Specialty Dining reservations can be made through the Royal Caribbean App. You may also dial [7000] on your stateroom phone and select the restaurant you wish to dine in or visit the restaurant and make a reservation with the Maitre d' outside. The Maitre d' can also assist you with making changes to your seating.
Room Service
Continental breakfast is complimentary. Both the All-Day Menu and American Breakfast will have a delivery fee of $7.95 plus an 18% gratuity for each order. To view the menu, visit the Royal App or find the Room Service menu in your stateroom drawer. When you’re ready to order, dial 3388 from your stateroom phone.
Continental breakfast is complimentary. Both the All-Day Menu and American Breakfast will have a delivery fee of $7.95 plus an 18% gratuity for each order. To view the menu, visit the Royal App or browse on the TV in your stateroom. When you’re ready to order, dial [7000] from your stateroom phone.
DEPARTURE PROCESS
The evening before departure, you will receive the As You Depart flyer in your stateroom. The flyer details all the information you need to know for departure.
The evening before departure, you will receive the Tips for an Easy Departure Flyer in your stateroom. The flyer details all the information you need to know for departure.
FAQ
INTERNET
How To Purchase Internet Packages
Purchase Internet packages from your device! Simply connect to the shipboard Wi-Fi network
ONBOARD EXPENSE ACCOUNT
[Wi-Fi-Guest-Ship] and open your web browser to view available packages for your sailing.
Setting Up Your Account
Trouble connecting? Ensure your device is in AIRPLANE MODE and turn your Wi-Fi ON and connect to [WiFi-Guest-Ship]. On the pop-up, click “Access Internet" or type login.com in your web browser. For additional assistance, visit our VOOM Internet Service Desk on Deck XX or dial XXXX on your stateroom phone.
GRATUITIES
How much are gratuities?
If not already pre-paid, a $16.00 gratuity ($18.50 for Suite guests) is added to each guest's onboard account daily to help recognize superior service from crew during your cruise. This gratuity is shared among dining & culinary services sta , stateroom attendants, and other hotel services teams working behind the scenes. In addition to daily gratuities, an 18% gratuity is automatically added to all beverage, mini bar items, specialty dining, and spa & salon purchases.
GENERAL SHIP INFORMATION
DINING
Directions
Specialty Dining Reservations
Having a hard time finding your way around? We have interactive touchscreen wayfinding signage throughout the ship (specifically, at every elevator lobby) to help guide you to where you need to go!
Where You Can Purchase Necessities
If you did not set up an account during Online Check-In or during boarding in the cruise terminal, you can do so in the Royal App or at the Guest Services Desk on Deck XXX. Onboard Expense Accounts can be set up with a credit card, a debit card, or cash. Our ships utilize a cashless system, so your SeaPass card will be the only way to make purchases while onboard. Please note that a temporary hold of $99.75 will be placed on your card to verify funds. Onboard purchases over $100 will generate additional holds. The hold will be released within 3 to 5 business days after your cruise ends, but can take up to 30 days, depending on your bank. You may add other guests to your expense account by visiting the Guest Services desk. A daily limit can be placed on arcade spending. All charges can be viewed in the Royal Caribbean App or on your Stateroom TV. Printed receipts will be provided for each onboard purchase, and a preliminary statement will be delivered to your stateroom on the last night of your cruise. A final statement will be e-mailed to you within 24 hours of departing the ship on the last day of your cruise. Guests on a cash account will need to settle their account at Guest Services prior to disembarking the ship.
If you did not set up an account during Online Check-In or during boarding in the cruise terminal, you can do so in the Royal App or at the Guest Services Desk on Deck 4. Onboard Expense Accounts can be set up with a credit card, a debit card, or cash. Our ships utilize a cashless system, so your SeaPass card will be the only way to make purchases while onboard. Please note that a temporary hold of $99.75 will be placed on your card to verify funds. Onboard purchases over $100 will generate additional holds. The hold will be released within 3 to 5 business days after your cruise ends, but can take up to 30 days, depending on your bank. You may add other guests to your expense account by visiting the Guest Services desk. A daily limit can be placed on arcade spending. All charges can be viewed in the Royal Caribbean App. Printed receipts will be provided for each onboard purchase, and a preliminary statement will be delivered to your stateroom on the last night of your cruise. A final statement will be e-mailed to you within 24 hours of departing the ship on the last day of your cruise. Guests on a cash account will need to settle their account at Guest Services prior to disembarking the ship.
Specialty Dining reservations can be made through the Royal Caribbean App. You may also dial [7000] on your stateroom phone and select the restaurant you wish to dine in or visit the restaurant and make a reservation with the Maitre d' outside. The Maitre d' can also assist you with making changes to your seating.
Specialty Dining reservations can be made through the Royal Caribbean App. You may also dial 3340 on your stateroom phone and select the restaurant you wish to dine in or visit the restaurant and make a reservation with the Maitre d’ outside. The Maitre d’ can also assist you with making changes to your seating.
Purchase Internet packages from your device! Simply connect to the shipboard Wi-Fi network “WiFi-Guest-Serenade” and open your web browser to view available packages for your sailing. Trouble connecting? Ensure your device is in AIRPLANE MODE and turn your Wi-Fi ON and connect to “WiFi-Guest-Serenade”. On the pop-up, click “Access Internet” or type login.com in your web browser. For additional assistance, visit our VOOM Internet Service Desk on Deck 7 or dial 4733 on your stateroom phone. .
Room Service
Toiletries can be purchased at the Port Merchant store or at the vending machines on Quantum and Oasis Class ships.
Lost and Found
Continental breakfast is complimentary. Both the All-Day Menu and American Breakfast will have a delivery fee of $7.95 plus an 18% gratuity for each order. To view the menu, visit the Royal App or browse on the TV in your stateroom. When you’re ready to order, dial [7000] from your stateroom phone.
Continental breakfast is complimentary. Both the All-Day Menu and American Breakfast will have a delivery fee of $7.95 plus an 18% gratuity for each order. To view the menu, visit the Royal App or find the Room Service menu in your stateroom drawer. When you’re ready to order, dial 3388 from your stateroom phone.
Please alert Guest Services prior to your departure if you have lost or misplaced any items during your cruise. You can use www.chargerback.com to report lost items after you leave the ship. All unreported items will be held for 30 days.
ADDITIONAL QUESTIONS?
DEPARTURE PROCESS
If you have other questions, please check the Royal Caribbean App, or contact your Stateroom Attendant or any crew member.
The evening before departure, you will receive the As You Depart flyer in your stateroom. The flyer details all the information you need to know for departure.
The evening before departure, you will receive the Tips for an Easy Departure Flyer in your stateroom. The flyer details all the information you need to know for departure.
Cruise Compass Day 2 At Sea
SERENADE OF THE SEAS
READY FOR A DAY AT SEA, ROYAL CARIBBEAN STYLE?
From sunrise to sunset you can be as active or laid-back as you want to be. One thing is guaranteed, it will be another unforgettable day.
TRENDING TODAY
The Exclusive Vitality Thermal Suite
Relax on heated loungers, detoxify in our Aromatherapy Steam and Sauna chambers and de-stress your mind, body, and soul. Limited passes available. Sign up now for unlimited cruise access. 8:00 am - 10:00 pm, Vitality Spa, Deck 11
International Belly Flop Competition
Oh, the prestige. The glamour. Come and make a splash with your Activities Manager, Sheenagh, for this unique competition. Sign up from 12:45 pm. 1:00 pm, Pool Deck, Deck 11
HELPFUL TIPS FOR TODAY
SeaPass Account
You may notice a temporary hold on the credit card that your SeaPass card is linked to. The hold is used to secure funds for anticipated onboard purchases and will be released after departure once your final charges are settled.
Hold that thought
Reserving deck chairs is not allowed. Any unattended items will be collected and held at the towel stand.
Children in Diapers
Due to public health regulations, children in diapers, swim diapers, pull ups, or who are not completely toilet trained are not allowed in the pools.
Dress Code: Wear your Best
Say goodbye to Formal Night, and hello to Wear your Best. It’s time to shine - your way.
Destination Talk
Get a head start on planning your day ashore with insider tips on the port of Cozumel & Costa Maya with exclusive information about tours and any essentials you’ll need to bring with you.
9:00 am, Safari Club, Deck 6
Who’s in the Hot Seat?
Play with your SeaPass card on slot machines from 11pm to Midnight for a chance to win Freeplay.
11:00 pm - Midnight, Casino Royale, Deck 6
CRUISE COMP AS S
DAY 2
Saturday, September 14, 2024 At Sea
DAILY SNAPSHOT
Forecast: Cloudy with
Chance of Rain Temperature: 84°F / 29°C
Winds: 10 kts NW Sunrise: 6:23 am
Dress Code: Formal Sunset: 6:41 pm
Make it a night out in your best black-tie look – suits and ties, tuxedos, cocktail dresses or evening gowns are welcomed.
YOUR HEALTH IS OUR PRIORITY
We’re all in this together. Here are some things to keep in mind for the health and safety of everyone onboard.
Safety First with Swim Vests
Play it safe at the pool, swimming smart and looking cool. Complimentary swim vests are available in 3 sizes designed for children ages 4 to 12. Swim vests are located near the towel station on Deck 11.
GOOD TO KNOW
Set up your Departure Details
Provide your departure information through the Royal Caribbean App by September 23RD at 6:00 pm for a quick and easy departure day.
Our Pipes are Sensitive
Our toilet system onboard is very sensitive. Please do not flush anything except toilet paper.
Youth Evacuation Plan
Children will be given colored wristbands that correspond with their muster stations. In the event of an emergency, Youth Staff will escort all children participating in Adventure Ocean activities to their muster stations for reunification with their parents/guardians.
Children on the Dance Floor
All parents must ensure their children do not run around during live music sets. For safety purposes, parents must be present with children while on the dance floor.
Smoking is only Permitted in Designated Areas
Smoking is allowed on Deck 5 Starboard Side, Deck 11 Starboard Side and the Casino, Deck 6 during opening hours in the designated area, for active players only. Electronic cigarettes or e-cigarettes are only permitted within the designated smoking areas.
Let’s Get Digital
Download the Royal App on your phone and conveniently access your Cruise Compass to plan your days onboard.
TO DAY’S TOP DEALS
SURF + STREAM at Sea
Enjoy VOOM Powered by Starlink - even on a sea day! SURF + STREAM your favorite movies, TV shows and music as well as video chat. Connect to “WiFi-Guest-Serenade” and go to login. com to get started
8:00 am - Noon | 6:00 pm - 7:00 pm Internet Assistance, Internet Café, Deck 7
$10 Vacation Necessities
Forgot to pack your favorite accessory? Grab the best summer looks onboard featuring hats, bags and more and save on a trendy new look during your vacation. Plus, buy more and save more. It’s all happening over at The Royal Shops. 10:30 am - 4:00 pm, Royal Shops, Deck 5
Complimentary
Ladies Pamper
All who attend will enjoy free collagen skin treatment, eye zone puffiness and dark circle treatment, neck and bust treatment and a 5-minute makeover. Plus exclusive discounts. 1:00 pm - 2:00 pm, Vitality Spa, Deck 11
Experience Pre-Owned Rolex with Premium Bourbon
Toast success with two signs you’ve arrived: the solid beauty of Pre-Owned Rolex watches and the rich flavor of Buffalo Trace bourbon. Join us for exclusive tax & duty free savings. 8:30 pm - 9:30 pm, Facets, Deck 5
A Far East Feast
Enjoy an exotic Asian-inspired dining experience. Sashimi, sushi and more are all made-to-order with intense flavors, and the best ingredients at Izumi. Reservations suggested and walk-ins welcome. Dial 3442.
Izumi, Deck 12
Formal Night Portraits
Tonight is the night! Everyone is dressing up and getting their glam on, and you should too. Have our photo team capture photos of you rocking your formal attire. Look for our photographers all around the ship tonight.
Poker Tournament
Go all in at our Poker Tournament. Seats are limited! See the Cash Desk for detail.
IN THE SPOTLIGHT
Headliner Showtime starring Jenisa Baclayon
Get ready for an unforgettable night of enchantment as you delve into a captivating musical journey. Jenisa, an extraordinary performer, possesses a talent that knows no bounds.
8:00 pm & 10:00 pm, Tropical Theatre, Decks 5, 6
Theatre doors will open 45 minutes before each evening show. Please refrain from using your cell phone. Children must be accompanied by a parent or guardian and seated during the performance. With respect to all guests please be aware of the screen brightness of your device if taking photos. “Assistive Listening System” available at Guest Services, Deck 4.
DAYTIME ADVENTURES
Zumba Dance Fitness
Zumba – the exhilarating, effective, easy-to-follow, Latin-inspired, calorie-burning fitness dance party – is onboard Serenade of the Seas! Don’t miss the workout everyone is talking about.
9:00 am, Pool Deck, Deck 11
60 Seconds or Less
Watch or participate in outrageously funny tasks during this hilarious and unpredictable family game show.
11:30 am, Centrum, Deck 4
Cash Prize Royal Bingo ($)
Have fun with Royal Bingo and win cash prizes. Whether it’s your first time or you’re a pro, you won’t want to miss this onboard favorite. There’s always a winner!
Cards on Sale: 2:30 pm - 3:15 pm
Games Begin: 3:15 pm Safari Club, Deck 6
EVENING THRILLS
Family Karaoke
Awake your inner rock or pop star as you step up to the mic tonight at karaoke. Don’t forget to bring a camera with you!
8:00 pm, Safari Club, Deck 6
Finish That Lyric Game Show
Sure, guests can name the beat, maybe even the artist. But do they know the lyrics? Join the Entertainment Activities Team and fellow guests for this fun game show.
9:00 pm, Centrum, Deck 4
Win $100 for Maximum Memory Making
Take advantage of our boldest deals when you book your next vacation onboard with NextCruise. Book by day 3 to have a shot at winning $100 to spend onboard this cruise to max out your memories this vacation.
NextCruise, Deck 5
Adult Majority Rules Game Show
The Game Show with no right or wrong answer. The audience decides who wins. Come along and join a team, hosted by your Entertainment Activities Team.
11:00 pm, Safari Club, Deck 6
INFO DINING
Savor La France: Transport yourself to a quaint Parisian bistro – tonight only at the Windjammer. Get your fill of luxurious Franco–flavors like croque madame, coq au vin, chicken cordon bleu and french desserts.
DINING TIPS
Reservations are recommended for all dining venues. Please visit the Royal Caribbean App, stop by the dining venues or dial 3334 for reservations. Dress codes may apply. Room Service will be complimentary for continental breakfast only from 6:00 am to 11:00 am. A convenience fee of $7.95 + 18% gratuity applies to items listed in the all–day menu.
(RR) Reservations Recommended ($) Fee Applies
* Depending on ship position & local authorities.
Please bring your SeaPass card to all activities. Certain age, height, weight and clothing requirements may apply. Please check activity signage for more information. For the well–being of everyone onboard, some members of our security team will be wearing body cameras as part of their uniform. *Depending on ship position & local authorities. **Weather permitting.
Drink of the Day: Blue Hawaiian
Get on island time with today’s drink of the day — the Blue Hawaiian. Made with rum, pineapple juice and Blue Curaçao, this tropical drink tastes like vacation.Try it today and raise a glass to adventure. Order at any bar onboard.
DA ILY PLANNER
DAY 2
Saturday, September 14, 2024
At Sea
$10 Vacation Necessities Sale, Royal Shops
Beauty Grab & Go: Under $30, Solera
Health Seminar: How to increase your Metabolism, Vitality Fitness Center
Kallati Fine Jewelry Unveiling & Raffle, Facets
Complimentary Ladies Pamper Party, Vitality Spa
Health Seminar: Improving Posture, Vitality Fitness Center
– 11:45 am
11:30 am – 1:00 pm
1:00 pm – 2:00 pm
2:00 pm – 2:45 pm Meet Your Trunk Show Representative & Get the Best Deals, Facets
Health Seminar: Healing Chronic Pain with Acupuncture, Vitality Spa
Free Massage Tasters, Vitality Spa
Charm of the Day, Royal Shops
Wrinkle remedy with Dr. Hanny, Vitality Spa
Diamond Essentials Flash Sale, Facets
Marlboro Deal: Buy 3 Get 1 Free, Royal Shops
Stretch Class, Vitality Fitness Center
2:00 pm – 6:00 pm
– 4:00
FAQ
ONBOARD EXPENSE ACCOUNT
Setting Up Your Account
If you did not account during Online or during boarding in the cruise terminal, you can do so in the Royal App or at the Guest Services Desk on Deck 4. Onboard Expense Accounts can be set up with a credit card, a debit card, or cash. Our ships utilize a cashless system, so your SeaPass card will be the only way to make purchases while onboard. Please note that a temporary hold of $99.75 will be placed on your card to verify funds. Onboard purchases over $100 will generate additional holds. The hold will be released within 3 to 5 business days after your cruise ends, but can take up to 30 days, depending on your bank. You may add other guests to your expense account by visiting the Guest Services desk. A daily limit can be placed on arcade spending. All charges can be viewed in the Royal Caribbean App. Printed receipts will be provided for each onboard purchase, and a preliminary statement will be delivered to your stateroom on the last night of your cruise. A final statement will be e-mailed to you within 24 hours of departing the ship on the last day of your cruise. Guests on a cash account will need to settle their account at Guest Services prior to disembarking the ship.
If you did not set up an account during Online Check-In or during boarding in the cruise terminal, you can do so in the Royal App or at the Guest Services Desk on Deck XXX. Onboard Expense Accounts can be set up with a credit card, a debit card, or cash. Our ships utilize a cashless system, so your SeaPass card will be the only way to make purchases while onboard. Please note that a temporary hold of $99.75 will be placed on your card to verify funds. Onboard purchases over $100 will generate additional holds. The hold will be released within 3 to 5 business days after your cruise ends, but can take up to 30 days, depending on your bank. You may add other guests to your expense account by visiting the Guest Services desk. A daily limit can be placed on arcade spending. All charges can be viewed in the Royal Caribbean App or on your Stateroom TV. Printed receipts will be provided for each onboard purchase, and a preliminary statement will be delivered to your stateroom on the last night of your cruise. A final statement will be e-mailed to you within 24 hours of departing the ship on the last day of your cruise. Guests on a cash account will need to settle their account at Guest Services prior to disembarking the ship.
DINING
Specialty Dining Reservations
Specialty Dining reservations can be made through the Royal Caribbean App. You may also dial 3340 on your stateroom phone and select the restaurant you wish to dine in or visit the restaurant and make a reservation with the Maitre d’ outside. The Maitre d’ can also assist you with making changes to your seating.
Specialty Dining reservations can be made through the Royal Caribbean App. You may also dial [7000] on your stateroom phone and select the restaurant you wish to dine in or visit the restaurant and make a reservation with the Maitre d' outside. The Maitre d' can also assist you with making changes to your seating.
Room Service
Continental breakfast is complimentary. Both the All-Day Menu and American Breakfast will have a delivery fee of $7.95 plus an 18% gratuity for each order. To view the menu, visit the Royal App or find the Room Service menu in your stateroom drawer. When you’re ready to order, dial 3388 from your stateroom phone.
Continental breakfast is complimentary. Both the All-Day Menu and American Breakfast will have a delivery fee of $7.95 plus an 18% gratuity for each order. To view the menu, visit the Royal App or browse on the TV in your stateroom. When you’re ready to order, dial [7000] from your stateroom phone.
DEPARTURE PROCESS
The evening before departure, you will receive the As You Depart flyer in your stateroom. The flyer details all the information you need to know for departure.
The evening before departure, you will receive the Tips for an Easy Departure Flyer in your stateroom. The flyer details all the information you need to know for departure.
FAQ
INTERNET
How To Purchase Internet Packages
Purchase Internet packages from your device! Simply connect to the shipboard Wi-Fi network
ONBOARD EXPENSE ACCOUNT
[Wi-Fi-Guest-Ship] and open your web browser to view available packages for your sailing.
Setting Up Your Account
Trouble connecting? Ensure your device is in AIRPLANE MODE and turn your Wi-Fi ON and connect to [WiFi-Guest-Ship]. On the pop-up, click “Access Internet" or type login.com in your web browser. For additional assistance, visit our VOOM Internet Service Desk on Deck XX or dial XXXX on your stateroom phone.
GRATUITIES
How much are gratuities?
If not already pre-paid, a $16.00 gratuity ($18.50 for Suite guests) is added to each guest's onboard account daily to help recognize superior service from crew during your cruise. This gratuity is shared among dining & culinary services sta , stateroom attendants, and other hotel services teams working behind the scenes. In addition to daily gratuities, an 18% gratuity is automatically added to all beverage, mini bar items, specialty dining, and spa & salon purchases.
GENERAL SHIP INFORMATION
DINING
Directions
Specialty Dining Reservations
Having a hard time finding your way around? We have interactive touchscreen wayfinding signage throughout the ship (specifically, at every elevator lobby) to help guide you to where you need to go!
Where You Can Purchase Necessities
If you did not set up an account during Online Check-In or during boarding in the cruise terminal, you can do so in the Royal App or at the Guest Services Desk on Deck XXX. Onboard Expense Accounts can be set up with a credit card, a debit card, or cash. Our ships utilize a cashless system, so your SeaPass card will be the only way to make purchases while onboard. Please note that a temporary hold of $99.75 will be placed on your card to verify funds. Onboard purchases over $100 will generate additional holds. The hold will be released within 3 to 5 business days after your cruise ends, but can take up to 30 days, depending on your bank. You may add other guests to your expense account by visiting the Guest Services desk. A daily limit can be placed on arcade spending. All charges can be viewed in the Royal Caribbean App or on your Stateroom TV. Printed receipts will be provided for each onboard purchase, and a preliminary statement will be delivered to your stateroom on the last night of your cruise. A final statement will be e-mailed to you within 24 hours of departing the ship on the last day of your cruise. Guests on a cash account will need to settle their account at Guest Services prior to disembarking the ship.
If you did not set up an account during Online Check-In or during boarding in the cruise terminal, you can do so in the Royal App or at the Guest Services Desk on Deck 4. Onboard Expense Accounts can be set up with a credit card, a debit card, or cash. Our ships utilize a cashless system, so your SeaPass card will be the only way to make purchases while onboard. Please note that a temporary hold of $99.75 will be placed on your card to verify funds. Onboard purchases over $100 will generate additional holds. The hold will be released within 3 to 5 business days after your cruise ends, but can take up to 30 days, depending on your bank. You may add other guests to your expense account by visiting the Guest Services desk. A daily limit can be placed on arcade spending. All charges can be viewed in the Royal Caribbean App. Printed receipts will be provided for each onboard purchase, and a preliminary statement will be delivered to your stateroom on the last night of your cruise. A final statement will be e-mailed to you within 24 hours of departing the ship on the last day of your cruise. Guests on a cash account will need to settle their account at Guest Services prior to disembarking the ship.
Specialty Dining reservations can be made through the Royal Caribbean App. You may also dial [7000] on your stateroom phone and select the restaurant you wish to dine in or visit the restaurant and make a reservation with the Maitre d' outside. The Maitre d' can also assist you with making changes to your seating.
Specialty Dining reservations can be made through the Royal Caribbean App. You may also dial 3340 on your stateroom phone and select the restaurant you wish to dine in or visit the restaurant and make a reservation with the Maitre d’ outside. The Maitre d’ can also assist you with making changes to your seating.
Purchase Internet packages from your device! Simply connect to the shipboard Wi-Fi network “WiFi-Guest-Serenade” and open your web browser to view available packages for your sailing. Trouble connecting? Ensure your device is in AIRPLANE MODE and turn your Wi-Fi ON and connect to “WiFi-Guest-Serenade”. On the pop-up, click “Access Internet” or type login.com in your web browser. For additional assistance, visit our VOOM Internet Service Desk on Deck 7 or dial 4733 on your stateroom phone. .
Room Service
Toiletries can be purchased at the Port Merchant store or at the vending machines on Quantum and Oasis Class ships.
Lost and Found
Continental breakfast is complimentary. Both the All-Day Menu and American Breakfast will have a delivery fee of $7.95 plus an 18% gratuity for each order. To view the menu, visit the Royal App or browse on the TV in your stateroom. When you’re ready to order, dial [7000] from your stateroom phone.
Continental breakfast is complimentary. Both the All-Day Menu and American Breakfast will have a delivery fee of $7.95 plus an 18% gratuity for each order. To view the menu, visit the Royal App or find the Room Service menu in your stateroom drawer. When you’re ready to order, dial 3388 from your stateroom phone.
Please alert Guest Services prior to your departure if you have lost or misplaced any items during your cruise. You can use www.chargerback.com to report lost items after you leave the ship. All unreported items will be held for 30 days.
ADDITIONAL QUESTIONS?
DEPARTURE PROCESS
If you have other questions, please check the Royal Caribbean App, or contact your Stateroom Attendant or any crew member.
The evening before departure, you will receive the As You Depart flyer in your stateroom. The flyer details all the information you need to know for departure.
The evening before departure, you will receive the Tips for an Easy Departure Flyer in your stateroom. The flyer details all the information you need to know for departure.
Cruise Compass Day 3 Cozumel, Mexico
UTOPIA OF THE SEAS
SERENADE OF THE SEAS
WELCOME TO COZUMEL, MEXICO
WELCOME BACK TO ADVENTURE
We are so excited to be reunited — and we hope you are too. A milestone like this deserves to be celebrated. So get ready for a one-of-a-kind reunion you’ll never forget. This is our way of saying thank you for being among the first guests to set sail with us again.
With its lively tropical reefs, crystal-clear waters and ancient ruins, Cozumel is ripe for one-of-a-kind adventures. Head to Chankanaab National Park, where you can snorkel among the colorful reefs and schools of tropical fish. Or wander through the towering Maya ruins of Tulum or unwind with a beachside massage at Playa Mia.
TRENDING TODAY
TRENDING TODAY
North Star
Private Studio Photo Shoots
Capture the memories with your loved ones by scheduling an exclusive private photo session. Stop by the Focus Photo Gallery on Deck 5 to book your appointment and pick from a variety of photo shoot options at our ports of call or on at the stunning places on the ship.
Experience 360-degree views of a world you’ve never truly seen before! Simply step into the jewel-shaped capsule over 300 feet above sea level. North Star, Deck X.
All Inclusive Deluxe Beverage Packages
HELPFUL TIPS FOR TODAY
SeaPass Card and Photo Identification
Raise a glass to big savings. Pay just one flat price and enjoy a wide selection of beers, wines and spirits plus nonalcoholic beverages, for the duration of your cruise. It’s the ultimate in convenience and value. Purchase onboard today. Available at all bars.
Please note that Guests will not be permitted off or on the ship without their SeaPass Card and Photo Identification (Government Issued).
Transfer Tickets
HELPFUL TIPS FOR TODAY
Register For Your Antigen Test
Guests with flights after Noon on departure day can purchase transfer tickets to Tampa International Airport at Guest Services, Deck 4. Tickets must be purchased no later than September 17th at Noon.
Unvaccinated guests ages XX and up must register for their testing appointment — remember you’ll need this to depart the ship. Just connect to the ship’s Wi-Fi, then enter https://qrcodes.pro/shipname into your browser to fill out the form
Set Up Your Departure Details Final Notice
SeaPass Card and Photo Identification
Please note that guests will not be permitted off or on the ship without their SeaPass card and Government Issued Photo Identification.
If you have not done so, please ensure you provide your departure information through the Royal Caribbean app by midnight today, Day 3. After this time, we will not be able to accept any submissions.
Explore Cozumel
Explore Onshore
Shore excursions have limited availability and sell out quickly. Guest favorites include San Gervasio Mayan Ruins, Island Tour and Beach, Deluxe Beach Break at Playa Mia and Catamaran Snorkel with Rays and Sharks with Beach BBQ. Book on the Royal Carribean App or at the Shore Excursions Desk, Deck 4.
From exhilarating high speed water fun to finding that perfect spot on an unspoiled beach, cocktail in hand, our Shore Excursions team knows the best tours for each port. Visit the Shore Excursions Desk, Deck 5.
Win a Bag of Cash
Royal Flush
Receive 1 promotion entry for every 100 points earned. 3 Winners roll the dice and battle to choose a bag of CASH. Must be present to win. 11:00 pm, Casino Royale, Deck 6
For as little as $1, you can be entered to win the 1-Bet Raffle for $500 off your folio! Just place a bet at any machine or table in the casino before 9:00 pm on Thursday. Make your bet in Casino Royale, Deck 4.
R ISE OM S
CRUISE COMP AS S
DAY 3
DAILY SNAPSHOT DAY X
Day, Month XX, 20XX Departing Port, Counytry
Sunday, September 15, 2024 Cozumel, Mexico
DAILY SNAPSHOT
Gangway Open: 7:30 am All Aboard: 4:30 pm
Forecast Mostly Sunny Temperature 31°C / 86°F
Arrival xx:xx xm/xm
Sunrise 6:35 am Sunset 6:50 pm
All Aboard xx:xx xm/xm
Forecast
Sunrise xx:xx am Winds
Temperature XX ° /
Winds 3 kts ES Dress Code Tropical
Yeah Mon, we want to jam it with you tonight! The vibe is Tropical, so be sure to wear tropical prints, pastel colors, linen shirts, Bermuda shorts, and sun dresses. Get ready to party in paradise.
YOUR HEALTH IS OUR PRIORITY
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We’re all in this together. Here are some things to keep in mind for the health and safety of everyone onboard.
Wash Up
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The best way to prevent colds, flu and gastrointestinal illnesses, such as Norovirus, is to wash your hands with soap and warm water, for at least 20 seconds after bathroom breaks and before eating.
Taking Care Of You
GOOD TO KNOW
• If you need medical assistance, please dial extension 1200 from your stateroom phone to make an appointment.
Avoid the Lines and Save
Time
Place a credit card on your account today. A copy of your account will be delivered to your stateroom on the last day of the cruise to verify all charges before your credit card is charged.
Food for thought
Public health regulations prohibit taking any food off or onboard the ship - so be sure to finish all meals or snacks onboard or ashore.
Mexican Ports No Smoking Update
Mexico has banned all forms of smoking (including e-cigarettes) in all public spaces. Before you go ashore, please store them away in your stateroom. Failure to comply may result in fines and/or being detained up to 36 hours.
EXPLORE ONSHORE
Shore Visits For Minors
Parents or guardians must not permit any guest in their care under the age of 18 to leave the ship in any port without responsible adult supervision.
From exhilarating high speed water fun to finding that perfect spot on an unspoiled beach, cocktail in hand, our Shore Excursions team knows the best tours for each port. Visit the Shore Excursions Desk, Deck 5.
Port Advisory
Let’s
Get Digital
Please note each port is under the control of the local authorities and all persons may be searched for illegal substances. Please cooperate with the local authorities.
Download the Royal App on your phone and conveniently access your Cruise Compass to plan your days onboard.
Share your adventures
Keep your loved ones up to date. Connect to “WiFi-GuestSerenade” and go to login.com to get started and share your adventures.
8:00 am - 11:00 am & 5:00 pm - 8:00 pm Internet Assistance, Internet Café, Deck 7
Seminar: Chinese Herbal Medicine
New to acupuncture? Now’s your chance to learn everything about this extremely effective therapy, in a complimentary seminar hosted by our resident licensed acupuncturist.
4:00 pm, Vitality Spa, Deck 11
It’s All In The Card
Use your SeaPass card at the gaming tables and slot machines to earn free drinks, Freeplay, onboard credit and more. See the Casino Host for more details.
5:30 pm, Deck 6
Discover Zultanite Gems
Experience amazing color-changing gemstones that transform under different lighting conditions. Tax and duty free jewelry prices every day.
7:00 pm -9:00 pm, Facets, Deck 5
Capture your adventure like a Pro GoPro is the ultimate action camera packed with latest technology and extremely easy to use! It’s completely waterproof, so you can take it anywhere. We will show you how to use it too.Ask photo staff for a demo today at the Focus Photo Gallery, Deck 5
Grab a Drink and Pull Up a Chair
There’s always a crowd gathered around the piano with a cocktail in hand at The Schooner Bar, Deck 6.
Rustic Italian
From the first bite of antipasti to the last spoonful of tiramisu, Giovanni’s Table makes for an evening to remember. Reservations suggested and walk-ins welcome. Dial 3341 or stop in for reservations, Deck 6. stop in for reservations, Deck 6.
IN THE SPOTLIGHT
The Love & Marriage Show
Couples say the darndest things, and we’ve got the show to prove it. Who knows? You could be the very couple we’re looking for as our next contestants. Hosted by your Cruise Director, Joff.
9:00 pm, Tropical Theatre, Decks 5, 6
Late Night Adult Comedy (18+)
Starring Royal Comedian Bernadette Pauley
Listed by The New York Post in their “Best of New York City Live Comedy”, her TV credits include: Comedy Central, Gotham Comedy Live & Netflix.
11:15 pm, Tropical Theatre, Decks 5, 6
Theatre doors will open 45 minutes before each evening show. Please refrain from using your cell phone. Children must be accompanied by a parent or guardian and seated during the performance. With respect to all guests please be aware of the screen brightness of your device if taking photo’s. “Assistive Listening System” available at Guest Services, Deck 4.
DAYTIME ADVENTURES
Napkin Artistry
Napkin folding may look complicated, but it’s an easy way to transform your table when hosting a dinner party. The Entertainment Activities Staff will guide you through some folding techniques that are sure to impress your guests.
10:30 am, Schooner Bar, Deck 6
Serenade of the Seas Photo Scavenger Hunt
Can you find the item from just a photo? Come try your skills at this unique scavenger hunt.
2:00 pm, Schooner Bar, Deck 6
Name That Tune: ABBA
Abba became one of the most commercially successful acts in the history of popular music, topping the charts worldwide from 1974 to 1982. Here’s your chance to find out how well you know the songs of this iconic group.
4:45 pm, Safari Club, Deck 6
EVENING THRILLS
Evening Trivia
How will you fare with tonight’s general knowledge offering? Join your Entertainment Activities Staff and find out at Evening Trivia.
7:00 pm, Safari Club, Deck 6
Friendly Feud Game Show
Feuding is not just for families- it’s for everyone who cruises. Join our Entertainment Activities Staff for our twist on this popular game show. 8:00 pm, Safari Club, Deck 6
SHUSH! Silent Party
Your Next Adventure Awaits
Book your next cruise poolside or from the comfort of your stateroom through the App onboard. Tap the Profile icon to get started and save up to $600. NextCruise, Deck 5
You’re invited. A party where everyone wears headphones? That’s right. It’s called SHUSH! Silent Party. We supply the headphones and you get complete control over your listening experience. Bring the family in and battle for dance floor supremacy. Or just take off your headphones and enjoy the silence while everyone else is dancing away and singing along at the top of their lungs. It’s fun, funny and tonight.
9:45 pm, Safari Club, Deck 6
HUNGRY NOW DECK TIME PHONE
Room Service ($) 24 Hours Ext. 3388
Windjammer
Marketplace Breakfast 11 6:30 am – 11:00 am
Lunch 11:30 am – 3:30 pm
Dinner 6:00 pm – 9:00 pm
Flavors Across the Caribbean :The cuisine of the Caribbean is as vast as the cultures that make up these postcard–perfect islands. Tonight, we’re celebrating this spectrum of flavors with an all–you–can–eat dinner feast at the Windjammer, presenting caribbean beef pepper soup, jerk chicken, beef patties and more. MAIN DINING DECK TIME PHONE
Dining Room Breakfast 4 6:30 am – 8:00 am Main Seating 5:30 pm
My Time Dining
Chef’s Table (RR)
Upon Reservation Ext. 3340
3341
Aft 5:30 pm – 9:00 pm Ext.3442
Iftheopendecksareclosed,pleasedial8325toassistonguidingyoutothevenue.
DINING TIPS
Reservations are recommended for all dining venues. Please visit the Royal Caribbean App, stop by the dining venues or dial 3334 for reservations. Dress codes may apply.
Room Service will be complimentary for continental breakfast only from 6:00 am to 11:00 am. A convenience fee of $7.95 + 18% gratuity applies to items listed in the all–day menu.
(RR) Reservations Recommended ($) Fee Applies
* Depending on ship position & local authorities.
Only, (Dial 911)
Please bring your SeaPass card to all activities. Certain age, height, weight and clothing requirements may apply. Please check activity signage for more information. For the well–being of everyone onboard, some members of our security team will be wearing body cameras as part of their uniform.
*Depending on ship position & local authorities.
**Weather permitting.
*** For specific age groups consult the Adventure Ocean Compass.
COZUMEL, MEXICO
PORT AGENT | LOCAL SUPPORT INFO
Port Agent: Carlos López
Telephone No.: +52 987 872 5819 | +52 987 872 1722
Email Address: carlos.lopez@ssamexico.com
Address: Carretera a Chankanab Km. 4.5 Terminal Marítima del Sureste, 77600
Drink of the Day: Michelada
Try a new take on a beer cocktail with today’s drink of the day — the Michelada. This Mexican classic is made with Dos Equis beer, lime, tomato juice and assorted sauces and spices.Try it today and raise a glass to adventure. Order at any bar onboard.
DAY 1
GOOD TO KNOW
Gym Waivers for Minors Sign Ups (13-15 years old), Fitness Center 11 10:00 pm – 10:00 pm
Adventure Ocean Open House, Adventure
Sports Activities: Waiver Sign Up, FlowRider Desk
Adventure Ocean Family Expo and Registration (Kids & Families, Ages 3–11) Adventure Ocean
Set sail for our first port of call, St. Thomas 8:30 pm (approx.) Junior Cruisers’ Curfew 1:00 am
Boarding, FlowRider
Monday, December 13, 2021 Miami, Florida SPA,
FITNESS & SHOPS DECK
Free Facial Rejuvenation Consultation, Vitality Spa 12 Noon – 8:00 pm
Free Acupuncture Consultation, Vitality Spa 12 Noon – 8:00 pm
Welcome Aboard Extravaganza, Royal Promenade 5 2:00 pm – 5:00 pm
Caribbean’s Largest Raffle & Port Shopping Show, (Doors open at 3:30 pm), The Lyric Theatre 3 4:00 pm
Health Seminar: Detox For Health and Weightloss, Vitality Fitness
Free Welcome Aboard Charm, Port Shopping 5 8:00 pm Lanyard Sale, Royal Promenade 5 8:45 pm
Walk In Acupunture Consultation, Vitality Spa
Fine Jewelry Welcome Aboard Event & Raffle, (Must be present to win), Royal Promenade 5 9:30 pm
Your Memories in Crystal, Focus Photo Gallery 4, 5 5:30 pm – 9:30 pm Evening Stretch Class, Vitality Fitness Center 12 6:00 pm – 6:30 pm
Guess the Carat Weight of the Zultanite, Facets 5 6:00 pm – 9:00 pm
Complimentary Posture Analysis, Vitality
will take periodic breaks. DAY 3 Sunday, September 15,
Blue Moon Night Club is for adults 18 years and older
Hotstone Massage, Centrum
Zultanite Gems, Facets
with Luxury
Reservations
FAQ
ONBOARD EXPENSE ACCOUNT
Setting Up Your Account
If you did not account during Online or during boarding in the cruise terminal, you can do so in the Royal App or at the Guest Services Desk on Deck 4. Onboard Expense Accounts can be set up with a credit card, a debit card, or cash. Our ships utilize a cashless system, so your SeaPass card will be the only way to make purchases while onboard. Please note that a temporary hold of $99.75 will be placed on your card to verify funds. Onboard purchases over $100 will generate additional holds. The hold will be released within 3 to 5 business days after your cruise ends, but can take up to 30 days, depending on your bank. You may add other guests to your expense account by visiting the Guest Services desk. A daily limit can be placed on arcade spending. All charges can be viewed in the Royal Caribbean App. Printed receipts will be provided for each onboard purchase, and a preliminary statement will be delivered to your stateroom on the last night of your cruise. A final statement will be e-mailed to you within 24 hours of departing the ship on the last day of your cruise. Guests on a cash account will need to settle their account at Guest Services prior to disembarking the ship.
If you did not set up an account during Online Check-In or during boarding in the cruise terminal, you can do so in the Royal App or at the Guest Services Desk on Deck XXX. Onboard Expense Accounts can be set up with a credit card, a debit card, or cash. Our ships utilize a cashless system, so your SeaPass card will be the only way to make purchases while onboard. Please note that a temporary hold of $99.75 will be placed on your card to verify funds. Onboard purchases over $100 will generate additional holds. The hold will be released within 3 to 5 business days after your cruise ends, but can take up to 30 days, depending on your bank. You may add other guests to your expense account by visiting the Guest Services desk. A daily limit can be placed on arcade spending. All charges can be viewed in the Royal Caribbean App or on your Stateroom TV. Printed receipts will be provided for each onboard purchase, and a preliminary statement will be delivered to your stateroom on the last night of your cruise. A final statement will be e-mailed to you within 24 hours of departing the ship on the last day of your cruise. Guests on a cash account will need to settle their account at Guest Services prior to disembarking the ship.
DINING
Specialty Dining Reservations
Specialty Dining reservations can be made through the Royal Caribbean App. You may also dial 3340 on your stateroom phone and select the restaurant you wish to dine in or visit the restaurant and make a reservation with the Maitre d’ outside. The Maitre d’ can also assist you with making changes to your seating.
Specialty Dining reservations can be made through the Royal Caribbean App. You may also dial [7000] on your stateroom phone and select the restaurant you wish to dine in or visit the restaurant and make a reservation with the Maitre d' outside. The Maitre d' can also assist you with making changes to your seating.
Room Service
Continental breakfast is complimentary. Both the All-Day Menu and American Breakfast will have a delivery fee of $7.95 plus an 18% gratuity for each order. To view the menu, visit the Royal App or find the Room Service menu in your stateroom drawer. When you’re ready to order, dial 3388 from your stateroom phone.
Continental breakfast is complimentary. Both the All-Day Menu and American Breakfast will have a delivery fee of $7.95 plus an 18% gratuity for each order. To view the menu, visit the Royal App or browse on the TV in your stateroom. When you’re ready to order, dial [7000] from your stateroom phone.
DEPARTURE PROCESS
The evening before departure, you will receive the As You Depart flyer in your stateroom. The flyer details all the information you need to know for departure.
The evening before departure, you will receive the Tips for an Easy Departure Flyer in your stateroom. The flyer details all the information you need to know for departure.
FAQ
INTERNET
How To Purchase Internet Packages
Purchase Internet packages from your device! Simply connect to the shipboard Wi-Fi network
ONBOARD EXPENSE ACCOUNT
[Wi-Fi-Guest-Ship] and open your web browser to view available packages for your sailing.
Setting Up Your Account
Trouble connecting? Ensure your device is in AIRPLANE MODE and turn your Wi-Fi ON and connect to [WiFi-Guest-Ship]. On the pop-up, click “Access Internet" or type login.com in your web browser. For additional assistance, visit our VOOM Internet Service Desk on Deck XX or dial XXXX on your stateroom phone.
GRATUITIES
How much are gratuities?
If not already pre-paid, a $16.00 gratuity ($18.50 for Suite guests) is added to each guest's onboard account daily to help recognize superior service from crew during your cruise. This gratuity is shared among dining & culinary services sta , stateroom attendants, and other hotel services teams working behind the scenes. In addition to daily gratuities, an 18% gratuity is automatically added to all beverage, mini bar items, specialty dining, and spa & salon purchases.
GENERAL SHIP INFORMATION
DINING
Directions
Specialty Dining Reservations
Having a hard time finding your way around? We have interactive touchscreen wayfinding signage throughout the ship (specifically, at every elevator lobby) to help guide you to where you need to go!
Where You Can Purchase Necessities
If you did not set up an account during Online Check-In or during boarding in the cruise terminal, you can do so in the Royal App or at the Guest Services Desk on Deck XXX. Onboard Expense Accounts can be set up with a credit card, a debit card, or cash. Our ships utilize a cashless system, so your SeaPass card will be the only way to make purchases while onboard. Please note that a temporary hold of $99.75 will be placed on your card to verify funds. Onboard purchases over $100 will generate additional holds. The hold will be released within 3 to 5 business days after your cruise ends, but can take up to 30 days, depending on your bank. You may add other guests to your expense account by visiting the Guest Services desk. A daily limit can be placed on arcade spending. All charges can be viewed in the Royal Caribbean App or on your Stateroom TV. Printed receipts will be provided for each onboard purchase, and a preliminary statement will be delivered to your stateroom on the last night of your cruise. A final statement will be e-mailed to you within 24 hours of departing the ship on the last day of your cruise. Guests on a cash account will need to settle their account at Guest Services prior to disembarking the ship.
If you did not set up an account during Online Check-In or during boarding in the cruise terminal, you can do so in the Royal App or at the Guest Services Desk on Deck 4. Onboard Expense Accounts can be set up with a credit card, a debit card, or cash. Our ships utilize a cashless system, so your SeaPass card will be the only way to make purchases while onboard. Please note that a temporary hold of $99.75 will be placed on your card to verify funds. Onboard purchases over $100 will generate additional holds. The hold will be released within 3 to 5 business days after your cruise ends, but can take up to 30 days, depending on your bank. You may add other guests to your expense account by visiting the Guest Services desk. A daily limit can be placed on arcade spending. All charges can be viewed in the Royal Caribbean App. Printed receipts will be provided for each onboard purchase, and a preliminary statement will be delivered to your stateroom on the last night of your cruise. A final statement will be e-mailed to you within 24 hours of departing the ship on the last day of your cruise. Guests on a cash account will need to settle their account at Guest Services prior to disembarking the ship.
Specialty Dining reservations can be made through the Royal Caribbean App. You may also dial [7000] on your stateroom phone and select the restaurant you wish to dine in or visit the restaurant and make a reservation with the Maitre d' outside. The Maitre d' can also assist you with making changes to your seating.
Specialty Dining reservations can be made through the Royal Caribbean App. You may also dial 3340 on your stateroom phone and select the restaurant you wish to dine in or visit the restaurant and make a reservation with the Maitre d’ outside. The Maitre d’ can also assist you with making changes to your seating.
Purchase Internet packages from your device! Simply connect to the shipboard Wi-Fi network “WiFi-Guest-Serenade” and open your web browser to view available packages for your sailing. Trouble connecting? Ensure your device is in AIRPLANE MODE and turn your Wi-Fi ON and connect to “WiFi-Guest-Serenade”. On the pop-up, click “Access Internet” or type login.com in your web browser. For additional assistance, visit our VOOM Internet Service Desk on Deck 7 or dial 4733 on your stateroom phone. .
Room Service
Toiletries can be purchased at the Port Merchant store or at the vending machines on Quantum and Oasis Class ships.
Lost and Found
Continental breakfast is complimentary. Both the All-Day Menu and American Breakfast will have a delivery fee of $7.95 plus an 18% gratuity for each order. To view the menu, visit the Royal App or browse on the TV in your stateroom. When you’re ready to order, dial [7000] from your stateroom phone.
Continental breakfast is complimentary. Both the All-Day Menu and American Breakfast will have a delivery fee of $7.95 plus an 18% gratuity for each order. To view the menu, visit the Royal App or find the Room Service menu in your stateroom drawer. When you’re ready to order, dial 3388 from your stateroom phone.
Please alert Guest Services prior to your departure if you have lost or misplaced any items during your cruise. You can use www.chargerback.com to report lost items after you leave the ship. All unreported items will be held for 30 days.
ADDITIONAL QUESTIONS?
DEPARTURE PROCESS
If you have other questions, please check the Royal Caribbean App, or contact your Stateroom Attendant or any crew member.
The evening before departure, you will receive the As You Depart flyer in your stateroom. The flyer details all the information you need to know for departure.
The evening before departure, you will receive the Tips for an Easy Departure Flyer in your stateroom. The flyer details all the information you need to know for departure.
Cruise Compass Day 4 Costa Maya, Mexico
SERENADE OF THE SEAS
WELCOME TO PUERTO COSTA MAYA, MEXICO
In Costa Maya you’ll find ancient Maya ruins, jungles begging to be explored, private beach clubs and trendy restaurants all in one place. The Great Maya Reef just off the coast is the second largest in the world. Or you can kick back at the port village of Mahahual with an ice–cold michelada.
TRENDING TODAY
The Perfect Spa Day Indulge mind, body and soul for 75 glorious minutes with all of these treatments for only $169: Full Body Massage, Invigorating Skin Brushing, ELEMIS Touch Facial, Foot and Ankle Massage and Scalp Massage. 8:00 am – 10:00 pm Vitality Spa, Deck 11
70’s Disco Inferno
Get your leisure suits and platform shoes; the 70’s is back. Get ready for this action–packed party with your Cruise Director, Joff and his groovy team. Complete with exciting music, electric dancing and themed costumes. 10:30 pm, 70’s Centrum, Deck 4
HELPFUL TIPS FOR TODAY
SeaPass Card and Photo Identification
Please note that Guests will not be permitted off or on the ship without their SeaPass Card and Photo Identification (Government Issued).
Just A Reminder
All guests ages 17 and under must be accompanied by an adult to depart and return to the ship at all ports of call destinations.
Adventures in Costa Maya
Shore excursions have limited availability and sell out quickly. Guest favorites include Chacchoben Mayan Ruins, Maya, Lost Mayan Kingdom Adventure Park and Kayaking at Uchbenkah Hidden Lake. Book on the Royal Caribbean App or at the Shore Excursions Desk, Deck 4.
CRUISE COMP AS S
DAY 4
Monday, September 16, 2024 Costa Maya, Mexico
DAILY SNAPSHOT
Gangway Open: 7:30 am All Aboard: 4:30 pm
Forecast Mostly Cloudy Temperature 29°C / 84°F
Sunrise 6:38 am Sunset 6:51 pm
Winds 7 kts NE Dress Code Casual / 70’s
You’re on vacation – relax! Feel free to kick back in jeans, polos, golf or Bermuda shorts (for breakfast and lunch), t-shirts, blouses or sundresses. Remember to keep swimwear for the pool deck only.
YOUR HEALTH IS OUR PRIORITY
We’re all in this together. Here are some things to keep in mind for the health and safety of everyone onboard.
Play Smart. Swim Smart. Stay Safe.
Make a splash at the pool – but keep safety on top of your mind too. Although lifeguards are on duty, adult supervision is still required for children aged 12 and under at all times on the Pool Deck.
GOOD TO KNOW
Watch Out! Time Change
Please set your clocks and watches 1 hour forward before retiring tonight. (Ship clocks go forward at 2:00 am Tuesday morning).
Crew Boat Drill
Sometime this morning, there will be a boat drill for the crew. If you happen to see the crew running around the ship, there’s no need to be alarmed. Just continue enjoying your vacation.
Local Port Agriculture Regulations
Please note that local port regulations prohibit the addition or removal of agricultural items such as food, fruits, plants, flowers, sea shells, bulbs, and rocks to or from the ship.
Take A Towel And Dive Into Adventure
With your SeaPass card, you can check out as many towels needed after each new adventure. Make sure you bring your towel back by 5:00 pm on the last day of the sailing. A $25 replacement fee will be charged to your SeaPass card for each unreturned towel.
Place Your Bets
Enter the 1-Bet Raffle for a chance to win up to $500. Must be present at time of drawing to win.
10:30 pm, Casino Royale, Deck 6
Port Advisory
For your safety and comfort ashore, we highly recommend you secure all valuables while enjoying our Ports of Call. Avoid wearing excessive jewelry or carrying large sums of cash with you.
TO DAY’S TOP DEALS DA ILY HIGHLIGHTS
Keep Your Loved Ones Up To Date
Surf the web, share photos and send emails for just $25.99 per day. Connect to “WiFi–Guest–Serenade” and go to login.com today to get started.
8:00 am – 11:00 am | 5:00 pm – 8:00 pm Internet Assistance, Internet Café, Deck 7
Blow Out Bar
Need a quick wash and blow dry? Treat yourself! Our convenient blow out bar offers a wide range of blow out hair services. Walk–ins welcome.
8:00 am – 8:00 pm Vitality Spa, Deck, 11 Dial 3887 for appointment
Scratch Your Way Up To $100,000
Play $5, $10, $20 scratch cards for the chance to win up to $100,000. Get your lucky card from the Cashiers Desk. 5:30 pm, Casino Royale, Deck 6
Jewelry Savings & Deals At Inch Of Gold Sale
Create your own unique jewelry, starting at just $1 per inch. Get a free 7” bracelet with the purchase of a 21” necklace. Choose your chain and accessories to match your style.
6:00 pm – 10:00 pm, Royal Shops, Deck 5
A Cut Above The Rest
Our exceptional prime meat is joined by Maine lobster, grilled branzino and other succulent dishes paired with addictive sides & irresistible desserts. Reservations suggested and walk–ins welcome. Dial 3340.
Chops Grille, Deck 6
Café Select Coffee Card
Perk up your morning, afternoon or evening with our Café Select coffee card and save 20%. Available at all venues selling coffee.
Your Memories In Crystal
Create an ultimate vacation souvenir by converting your photo into a 3D Crystal! Pick a photo from your phone and order one today! Plus, you can get a LED display base and a crystal keychain for free on most products.
Focus Photo Gallery, Deck 5
IN THE SPOTLIGHT
Headliner Showtime starring David DiMuzio World Champion juggler who has performed at NBA Halftimes and the US Open. David is a frequent guest artist on TV shows around Europe, Asia, and the US, and has amassed over a BILLION views on his viral Facebook and YouTube videos.
7:00 pm & 9:15 pm, Tropical Theatre, Decks 5, 6
Theatre doors will open 45 minutes before each evening show. Please refrain from using your cell phone. Children must be accompanied by a parent or guardian and seated during the performance. With respect to all guests please be aware of the screen brightness of your device if taking photos. “Assistive Listening System” available at Guest Services, Deck 4.
DAYTIME ADVENTURES
Arts & Crafts: Pop Up Card Making
Pop up boxes are a surprising way to celebrate with people you love. You can cover them with photos, special messages and stuff them with confetti for a special surprise. Join us and learn how to make one.
11:00 am, Schooner Bar, Deck 6
A-Z Scavenger Hunt
Come join us for a refresher of your alphabet and get ready to find items around the ship starting with all 26 letters.
2:30 pm, Schooner Bar, Deck 6
Name That Tune: 70’s Hits
We want the funk! Join us tonight as we play hits from the disco era for the 70s edition of Name That Tune.
4:45 pm, Safari Club, Deck 6
EVENING THRILLS
Who Wants To Be A Royal Caribbeanaire?
Can you handle the pressure? The Who Wants To Be A Royal Caribbeanaire Game Show is comprised of multiple-choice questions that become more challenging as the game progresses. Contestants will only have their wits and three lifelines to help them win the grand prize.
8:00 pm, Safari Club, Deck 6
Karaoke Power Hour
Awake your inner rock or pop star as you step up to the mic tonight at karaoke. Don’t forget to bring a camera with you.
9:00 pm, Safari Club, Deck 6
Join The Club
Find out why booking future cruises onboard is so popular. Secure your next cruise with only $100 per person deposit on select fares. Plus receive up to $600 in onboard credit or dollars off. NextCruise, Deck 5
The Nightclub Experience with DJ KP (18+)
Serenade of the Seas is proud to host an awesome adults-only nightclub, featuring our very own Resident DJ. Don’t miss the action. 11:30 pm, Vortex Nightclub, Deck 13
INFO DINING
Viva Mexico:You have a ticket to savor the flavors of the Yucatán, at the Windjammer tonight. From taco’s and chimichangas to fajitas of all kinds and build–your–own nachos, there’s something for every palate.
DINING TIPS
Reservations are recommended for all dining venues. Please visit the Royal Caribbean App, stop by the dining venues or dial 3334 for reservations. Dress codes may apply.
Room Service will be complimentary for continental breakfast only from 6:00 am to 11:00 am. A convenience fee of $7.95 + 18% gratuity applies to items listed in the all–day menu.
(RR) Reservations Recommended ($) Fee Applies
* Depending on ship position & local authorities.
Please bring your SeaPass card to all activities. Certain age, height, weight and clothing requirements may apply. Please check activity signage for more information. For the well–being of everyone onboard, some members of our security team will be wearing body cameras as part of their uniform.
*Depending on ship position & local authorities.
**Weather permitting.
*** For specific age groups consult the Adventure Ocean Compass.
COSTAMAYA, MEXICO
Port Agent: Guillermo Marrufo
Telephone No.: +52 987 116 5844
Email Address: 52 987 116 5844
Address: SSA Mexico Agencias Navieras, S de RL de CV Frac. Costa Maya Calle Rio Hondo Mz16 Lt 19 Depto 3Entre Ave. Paseo del Puerto y Ave Manglar
Drink of the Day: Watermelon Margarita
Sip a new twist on a classic with today’s drink of the day — the Watermelon Margarita. It’s always summer when you’re enjoying a
to adventure. Order at any bar onboard
DA ILY PLANNER
DAY 4
Monday, September 16, 2024
Costa Maya, Mexico
FAQ
ONBOARD EXPENSE ACCOUNT
Setting Up Your Account
If you did not account during Online or during boarding in the cruise terminal, you can do so in the Royal App or at the Guest Services Desk on Deck 4. Onboard Expense Accounts can be set up with a credit card, a debit card, or cash. Our ships utilize a cashless system, so your SeaPass card will be the only way to make purchases while onboard. Please note that a temporary hold of $99.75 will be placed on your card to verify funds. Onboard purchases over $100 will generate additional holds. The hold will be released within 3 to 5 business days after your cruise ends, but can take up to 30 days, depending on your bank. You may add other guests to your expense account by visiting the Guest Services desk. A daily limit can be placed on arcade spending. All charges can be viewed in the Royal Caribbean App. Printed receipts will be provided for each onboard purchase, and a preliminary statement will be delivered to your stateroom on the last night of your cruise. A final statement will be e-mailed to you within 24 hours of departing the ship on the last day of your cruise. Guests on a cash account will need to settle their account at Guest Services prior to disembarking the ship.
If you did not set up an account during Online Check-In or during boarding in the cruise terminal, you can do so in the Royal App or at the Guest Services Desk on Deck XXX. Onboard Expense Accounts can be set up with a credit card, a debit card, or cash. Our ships utilize a cashless system, so your SeaPass card will be the only way to make purchases while onboard. Please note that a temporary hold of $99.75 will be placed on your card to verify funds. Onboard purchases over $100 will generate additional holds. The hold will be released within 3 to 5 business days after your cruise ends, but can take up to 30 days, depending on your bank. You may add other guests to your expense account by visiting the Guest Services desk. A daily limit can be placed on arcade spending. All charges can be viewed in the Royal Caribbean App or on your Stateroom TV. Printed receipts will be provided for each onboard purchase, and a preliminary statement will be delivered to your stateroom on the last night of your cruise. A final statement will be e-mailed to you within 24 hours of departing the ship on the last day of your cruise. Guests on a cash account will need to settle their account at Guest Services prior to disembarking the ship.
DINING
Specialty Dining Reservations
Specialty Dining reservations can be made through the Royal Caribbean App. You may also dial 3340 on your stateroom phone and select the restaurant you wish to dine in or visit the restaurant and make a reservation with the Maitre d’ outside. The Maitre d’ can also assist you with making changes to your seating.
Specialty Dining reservations can be made through the Royal Caribbean App. You may also dial [7000] on your stateroom phone and select the restaurant you wish to dine in or visit the restaurant and make a reservation with the Maitre d' outside. The Maitre d' can also assist you with making changes to your seating.
Room Service
Continental breakfast is complimentary. Both the All-Day Menu and American Breakfast will have a delivery fee of $7.95 plus an 18% gratuity for each order. To view the menu, visit the Royal App or find the Room Service menu in your stateroom drawer. When you’re ready to order, dial 3388 from your stateroom phone.
Continental breakfast is complimentary. Both the All-Day Menu and American Breakfast will have a delivery fee of $7.95 plus an 18% gratuity for each order. To view the menu, visit the Royal App or browse on the TV in your stateroom. When you’re ready to order, dial [7000] from your stateroom phone.
DEPARTURE PROCESS
The evening before departure, you will receive the As You Depart flyer in your stateroom. The flyer details all the information you need to know for departure.
The evening before departure, you will receive the Tips for an Easy Departure Flyer in your stateroom. The flyer details all the information you need to know for departure.
FAQ
INTERNET
How To Purchase Internet Packages
Purchase Internet packages from your device! Simply connect to the shipboard Wi-Fi network
ONBOARD EXPENSE ACCOUNT
[Wi-Fi-Guest-Ship] and open your web browser to view available packages for your sailing.
Setting Up Your Account
Trouble connecting? Ensure your device is in AIRPLANE MODE and turn your Wi-Fi ON and connect to [WiFi-Guest-Ship]. On the pop-up, click “Access Internet" or type login.com in your web browser. For additional assistance, visit our VOOM Internet Service Desk on Deck XX or dial XXXX on your stateroom phone.
GRATUITIES
How much are gratuities?
If not already pre-paid, a $16.00 gratuity ($18.50 for Suite guests) is added to each guest's onboard account daily to help recognize superior service from crew during your cruise. This gratuity is shared among dining & culinary services sta , stateroom attendants, and other hotel services teams working behind the scenes. In addition to daily gratuities, an 18% gratuity is automatically added to all beverage, mini bar items, specialty dining, and spa & salon purchases.
GENERAL SHIP INFORMATION
DINING
Directions
Specialty Dining Reservations
Having a hard time finding your way around? We have interactive touchscreen wayfinding signage throughout the ship (specifically, at every elevator lobby) to help guide you to where you need to go!
Where You Can Purchase Necessities
If you did not set up an account during Online Check-In or during boarding in the cruise terminal, you can do so in the Royal App or at the Guest Services Desk on Deck XXX. Onboard Expense Accounts can be set up with a credit card, a debit card, or cash. Our ships utilize a cashless system, so your SeaPass card will be the only way to make purchases while onboard. Please note that a temporary hold of $99.75 will be placed on your card to verify funds. Onboard purchases over $100 will generate additional holds. The hold will be released within 3 to 5 business days after your cruise ends, but can take up to 30 days, depending on your bank. You may add other guests to your expense account by visiting the Guest Services desk. A daily limit can be placed on arcade spending. All charges can be viewed in the Royal Caribbean App or on your Stateroom TV. Printed receipts will be provided for each onboard purchase, and a preliminary statement will be delivered to your stateroom on the last night of your cruise. A final statement will be e-mailed to you within 24 hours of departing the ship on the last day of your cruise. Guests on a cash account will need to settle their account at Guest Services prior to disembarking the ship.
If you did not set up an account during Online Check-In or during boarding in the cruise terminal, you can do so in the Royal App or at the Guest Services Desk on Deck 4. Onboard Expense Accounts can be set up with a credit card, a debit card, or cash. Our ships utilize a cashless system, so your SeaPass card will be the only way to make purchases while onboard. Please note that a temporary hold of $99.75 will be placed on your card to verify funds. Onboard purchases over $100 will generate additional holds. The hold will be released within 3 to 5 business days after your cruise ends, but can take up to 30 days, depending on your bank. You may add other guests to your expense account by visiting the Guest Services desk. A daily limit can be placed on arcade spending. All charges can be viewed in the Royal Caribbean App. Printed receipts will be provided for each onboard purchase, and a preliminary statement will be delivered to your stateroom on the last night of your cruise. A final statement will be e-mailed to you within 24 hours of departing the ship on the last day of your cruise. Guests on a cash account will need to settle their account at Guest Services prior to disembarking the ship.
Specialty Dining reservations can be made through the Royal Caribbean App. You may also dial [7000] on your stateroom phone and select the restaurant you wish to dine in or visit the restaurant and make a reservation with the Maitre d' outside. The Maitre d' can also assist you with making changes to your seating.
Specialty Dining reservations can be made through the Royal Caribbean App. You may also dial 3340 on your stateroom phone and select the restaurant you wish to dine in or visit the restaurant and make a reservation with the Maitre d’ outside. The Maitre d’ can also assist you with making changes to your seating.
Purchase Internet packages from your device! Simply connect to the shipboard Wi-Fi network “WiFi-Guest-Serenade” and open your web browser to view available packages for your sailing. Trouble connecting? Ensure your device is in AIRPLANE MODE and turn your Wi-Fi ON and connect to “WiFi-Guest-Serenade”. On the pop-up, click “Access Internet” or type login.com in your web browser. For additional assistance, visit our VOOM Internet Service Desk on Deck 7 or dial 4733 on your stateroom phone. .
Room Service
Toiletries can be purchased at the Port Merchant store or at the vending machines on Quantum and Oasis Class ships.
Lost and Found
Continental breakfast is complimentary. Both the All-Day Menu and American Breakfast will have a delivery fee of $7.95 plus an 18% gratuity for each order. To view the menu, visit the Royal App or browse on the TV in your stateroom. When you’re ready to order, dial [7000] from your stateroom phone.
Continental breakfast is complimentary. Both the All-Day Menu and American Breakfast will have a delivery fee of $7.95 plus an 18% gratuity for each order. To view the menu, visit the Royal App or find the Room Service menu in your stateroom drawer. When you’re ready to order, dial 3388 from your stateroom phone.
Please alert Guest Services prior to your departure if you have lost or misplaced any items during your cruise. You can use www.chargerback.com to report lost items after you leave the ship. All unreported items will be held for 30 days.
ADDITIONAL QUESTIONS?
DEPARTURE PROCESS
If you have other questions, please check the Royal Caribbean App, or contact your Stateroom Attendant or any crew member.
The evening before departure, you will receive the As You Depart flyer in your stateroom. The flyer details all the information you need to know for departure.
The evening before departure, you will receive the Tips for an Easy Departure Flyer in your stateroom. The flyer details all the information you need to know for departure.
Cruise Compass Day 5 At Sea
SERENADE OF THE SEAS
RELAX AT SEA
Today is a day at sea and we hope you had a good night’s sleep, because with everything you can do onboard, you’re going to need it.
TRENDING TODAY
Veteran’s Ceremony
Today we honor the men and women who bravely served in our armed forces, presented by your Cruise Director, with members of the Hotel management team. Musical accompaniment from the Serenade of the Seas Orchestra.
10:15 am, Centrum, Deck 4
International Parade of Flags
Join the officers, staff and crew who represent over 60 different nations aboard Serenade of the Seas for this unique event. It’s like a floating United Nations. Don’t forget your camera.
11:30 am, Centrum, Deck 4
HELPFUL TIPS FOR TODAY
Departure Information
Tune in to Channel 7, where your Cruise Director, Joff will provide essential information on the departure process in Tampa, Florida. Please also refer to the “Tips for an Easy Departure” flyer in your stateroom for important information.
Gratuity Envelopes & Luggage Tags
If you need additional gratuity envelopes or luggage tags, please see your Stateroom Attendant.
Until Our Next Adventure
As our cruise vacation comes to an end, on behalf of the Master, Hotel Director, Officers, Staff and Crew, we wish to express our best wishes for a safe return home. We trust you are walking away with pleasant memories and we hope to see you onboard again soon.
A Look Behind-The-Scenes
Ever wonder how much food it takes to feed an entire cruise ship or how many thousand pounds of laundry are done during a sailing? Join us for an All Access Tour to find out. Book on the Royal Caribbean App or at the Shore Excursions Desk, Deck 4.
It’s Snowing Dough
For every 100 points earned, receive one entry into the Snowball Raffle for a chance to win $100 or more. Must be present to win. 10:00 pm, Casino Royale, Deck 6
CRUISE COMP AS S
DAY 5 Tuesday, September 17, 2024 At Sea
DAILY SNAPSHOT
Forecast: Sunny Temperature: 84°F / 29°C
Winds: 15 kts NE Sunrise: 7:28 am
Dress Code: Casual Sunset: 9:41 pm
You’re on vacation – relax! Feel free to kick back in jeans, polos, golf or Bermuda shorts (for breakfast and lunch), t-shirts, blouses or sundresses. Remember to keep swimwear for the pool deck only.
YOUR HEALTH IS OUR PRIORITY
We’re all in this together. Here are some things to keep in mind for the health and safety of everyone onboard.
Wash Up!
To best prevent illnesses, wash your hands with soap and warm water after bathroom breaks and before eating. Feeling ill? If you have an upset stomach, vomiting and diarrhea, please contact our Medical Staff by dialing 51.
GOOD TO KNOW
Do We Have Something Of Yours?
As you go through Customs in the terminal, please pick up any items security withheld during your cruise from the Terminal Security. Don’t forget your receipt.
Lost & Found
Please alert Guest Services if you have lost or misplaced any items prior to your departure. You can use www.chargerback.com to report lost items after you leave the ship. Lost and found will hold items for 30 days.
Hold Steady with Handrails
Even on the calmest of seas, the ship may shift unexpectedly. Use the handrails located throughout the ship whenever we are sailing.
Poolside Safety
Splashing in the pool is fun but the pool deck can become slippery as a result. Please watch your step in this area.
Safe Departure
Please take a few minutes to check your safe for any valuables you may have secured during your voyage.
Tell Us About Your Adventure
We deeply value your feedback. Please check your email for our post-cruise satisfaction survey and take a few minutes to tell us about your vacation with us.
TO DAY’S TOP DEALS
1-Hour Internet Special
Print your boarding pass, confirm your hotel or connect with family and friends with our 60-minute continuous package starting at $15.99. Visit the Internet Café on Deck 7.
8:00 am - Noon | 6:00 pm - 7:00 pm
Internet Assistance, Internet Café, Deck 7
Casino Redemption
Before the end of the cruise, redeem all of your casino chips, tokens or slot machine tickets. These items are not redeemable by mail, so be sure to visit the Cashiers Desk before you head home.
8:00 am, Casino Royale, Deck 6
$29.99 & $39.99 Fragrances
Discover scent - sational fragrances at savings too good to pass up. Head to the Royal Shops for specially marked fragrances at $29.99 and $39.99, all tax & duty free. 10:30 am - 4:00 pm Royal Shops, Deck 5
Complimentary Ladies Pamper Party
Complimentary ladies’ pamper party today. All who attend will enjoy free collagen skin treatment, eye zone puffiness and dark circle treatment, neck and bust treatment and a 5-minute makeover. Plus exclusive discounts.
1:00 pm - 2:00 pm, Vitality Spa, Deck 11
A Far East Feast
Enjoy an exotic Asian-inspired dining experience. Sashimi, sushi and more are all made-to-order with intense flavors, and the best ingredients at Izumi.
Reservations suggested and walk-ins welcome. Deck 12.
Last Chance To Buy Photos
If you haven’t had a chance to see all of your awesome cruise photos, now is the time to see. Today is the last opportunity to view and purchase your cruise photos. Visit the Focus Photo Galley, Deck 5.
Make It Macallan
You won’t find these whiskies at any local bar or store. The Macallan Quest Collection explores a different flavor profile — from vibrant and fresh to rich and intense. And even one that’s described as the essence of Macallan. Reserve at Schooner Bar.
Join us 2:00 pm at Chefs Table ($), Deck 6
Final Day For Your Onboard Offers
Now is the time to book. Receive our best offer: up to $600 off or onboard credit when you book your cruise onboard. Plus only $100 per person deposit on select fares. NextCruise, Deck 5
IN THE SPOTLIGHT
Production Showtime: Center Stage
Center Stage combines the talents and skills of our amazing musicians that one would usually find in our various venues throughout the ship and skillfully merges them with the Royal Caribbean Singers and Dancers. With musical stylings from Jazz and Rock to Latin, Pop, and Swing, celebrate music in all its forms.
7:00 pm & 9:15 pm, Tropical Theatre, Decks 5, 6
Theatre doors will open 45 minutes before each evening show. Please refrain from using your cell phone. Children must be accompanied by a parent or guardian and seated during the performance. With respect to all guests please be aware of the screen brightness of your device if taking photo’s. “Assistive Listening System” available at Guest Services, Deck 4.
DAYTIME ADVENTURES
Zumba Dance Fitness Class
Zumba – the exhilarating, effective, easy-to-follow, Latin-inspired, calorie-burning fitness dance party – is onboard Serenade of the Seas. Don’t miss the workout everyone is talking about.
9:00 am, Pool Deck, Deck 11
Egg Drop Competition
You’ve spent good time creating a contraption to hold your egg as it drops from Deck 9 down to Deck 4 without breaking the egg, now it’s time to put it to the test. Join us for this fun and unique competition.
Registration: 1:45 pm, Centrum, Deck 4
Competition Starts: 2:00 pm, Centrum, Deck 4
Cash Prize Royal Bingo ($)
Have fun with Royal Bingo and win cash prizes. Whether it’s your first time or you’re a pro, you won’t want to miss this onboard favorite. There’s always a winner!
Cards on Sale: 3:15 pm - 4:00 pm
Games Begin: 4:00 pm
Safari Club, Deck 6
EVENING THRILLS
Ultimate Lip Sync Game Show
The time has come, to lip sync, for you legacy. Join your Entertainment Activities Team for the epic Lip Sync Challenge. Fun Guaranteed!
8:00 pm, Centrum, Deck 4
The Crazy Quest (18+)
It’s crazy, it’s hilarious, it’s the wildest game on the high seas. Join in the fun tonight with your Activities Manager, Sheenagh. The Quest begins at 10:30 pm.
10:30 pm, Safari Club, Deck 6
The Nightclub Experience with DJ Karl (18+)
Serenade of the Seas is proud to host an awesome adults-only nightclub, featuring our very own Resident DJ. Don’t miss the action. 11:30 pm, Vortex Nightclub, Deck 13
INFO DINING
Room Service ($) 24 Hours Ext. 3388
Windjammer
11 7:00 am – 11:00 am Lunch 11:30 am – 3:00 pm
Dinner 6:00 pm – 9:00 pm
Flavors Of India:From the famous butter chicken and vegetable bryani & to chana masala & onion pakora’s , we’re honoring one of the world’s most aromatic cuisines tonight at Windjammer. And you can soak up every last bite with all your favorite flatbreads and naan.
DINING TIPS
Reservations are recommended for all dining venues. Please visit the Royal Caribbean App, stop by the dining venues or dial 3334 for reservations. Dress codes may apply. Room Service will be complimentary for continental breakfast only from 6:00 am to 11:00 am. A convenience fee of $7.95 + 18% gratuity applies to items listed in the all–day menu.
(RR) Reservations Recommended ($) Fee Applies
* Depending on ship position & local authorities.
Deck 12 aft
Please bring your SeaPass card to all activities. Certain age, height, weight and clothing requirements
apply. Please check activity signage for more information. For the well–being of everyone onboard, some members of our security team will be wearing body cameras as
of their uniform.
on ship position & local authorities.
Drink of the Day: Blue Wave
hello to paradise with today’s drink of the day — the
DA ILY PLANNER
DAY 5
Tuesday, September 17, 2024 At
Kallati Hot Buys, Facets
11:30 am – 1:00 pm Complimentary Ladies Pamper Party, Vitality Spa
Puffy eyes seminar, Vitality Fitness Center
Royal Shops Clearance Sale, Royal Shops
2:00 pm – 2:45
3:00 pm – 4:00
3:00 pm – 6:00 pm Last Chance Deals with Zultanite, Facets
3:30 pm – 6:00 pm Free Massage Tasters, Vitality Spa 11 4:00 pm – 5:00 pm Evening Stretch Class, Vitality Fitness Center 12 5:00 pm – 5:30 pm
Back by Popular Demand: 50% off Fashion Jewelry, Royal Shops 5 6:00 pm – 9:30 pm
Super Shopper Raffle
Making Class ($), Izumi (RR) (Dial 3442)
Tour, Brunch ($), Dining Room, (Dial 3340)
FAQ
ONBOARD EXPENSE ACCOUNT
Setting Up Your Account
If you did not account during Online or during boarding in the cruise terminal, you can do so in the Royal App or at the Guest Services Desk on Deck 4. Onboard Expense Accounts can be set up with a credit card, a debit card, or cash. Our ships utilize a cashless system, so your SeaPass card will be the only way to make purchases while onboard. Please note that a temporary hold of $99.75 will be placed on your card to verify funds. Onboard purchases over $100 will generate additional holds. The hold will be released within 3 to 5 business days after your cruise ends, but can take up to 30 days, depending on your bank. You may add other guests to your expense account by visiting the Guest Services desk. A daily limit can be placed on arcade spending. All charges can be viewed in the Royal Caribbean App. Printed receipts will be provided for each onboard purchase, and a preliminary statement will be delivered to your stateroom on the last night of your cruise. A final statement will be e-mailed to you within 24 hours of departing the ship on the last day of your cruise. Guests on a cash account will need to settle their account at Guest Services prior to disembarking the ship.
If you did not set up an account during Online Check-In or during boarding in the cruise terminal, you can do so in the Royal App or at the Guest Services Desk on Deck XXX. Onboard Expense Accounts can be set up with a credit card, a debit card, or cash. Our ships utilize a cashless system, so your SeaPass card will be the only way to make purchases while onboard. Please note that a temporary hold of $99.75 will be placed on your card to verify funds. Onboard purchases over $100 will generate additional holds. The hold will be released within 3 to 5 business days after your cruise ends, but can take up to 30 days, depending on your bank. You may add other guests to your expense account by visiting the Guest Services desk. A daily limit can be placed on arcade spending. All charges can be viewed in the Royal Caribbean App or on your Stateroom TV. Printed receipts will be provided for each onboard purchase, and a preliminary statement will be delivered to your stateroom on the last night of your cruise. A final statement will be e-mailed to you within 24 hours of departing the ship on the last day of your cruise. Guests on a cash account will need to settle their account at Guest Services prior to disembarking the ship.
DINING
Specialty Dining Reservations
Specialty Dining reservations can be made through the Royal Caribbean App. You may also dial 3340 on your stateroom phone and select the restaurant you wish to dine in or visit the restaurant and make a reservation with the Maitre d’ outside. The Maitre d’ can also assist you with making changes to your seating.
Specialty Dining reservations can be made through the Royal Caribbean App. You may also dial [7000] on your stateroom phone and select the restaurant you wish to dine in or visit the restaurant and make a reservation with the Maitre d' outside. The Maitre d' can also assist you with making changes to your seating.
Room Service
Continental breakfast is complimentary. Both the All-Day Menu and American Breakfast will have a delivery fee of $7.95 plus an 18% gratuity for each order. To view the menu, visit the Royal App or find the Room Service menu in your stateroom drawer. When you’re ready to order, dial 3388 from your stateroom phone.
Continental breakfast is complimentary. Both the All-Day Menu and American Breakfast will have a delivery fee of $7.95 plus an 18% gratuity for each order. To view the menu, visit the Royal App or browse on the TV in your stateroom. When you’re ready to order, dial [7000] from your stateroom phone.
DEPARTURE PROCESS
The evening before departure, you will receive the As You Depart flyer in your stateroom. The flyer details all the information you need to know for departure.
The evening before departure, you will receive the Tips for an Easy Departure Flyer in your stateroom. The flyer details all the information you need to know for departure.
FAQ
INTERNET
How To Purchase Internet Packages
Purchase Internet packages from your device! Simply connect to the shipboard Wi-Fi network
ONBOARD EXPENSE ACCOUNT
[Wi-Fi-Guest-Ship] and open your web browser to view available packages for your sailing.
Setting Up Your Account
Trouble connecting? Ensure your device is in AIRPLANE MODE and turn your Wi-Fi ON and connect to [WiFi-Guest-Ship]. On the pop-up, click “Access Internet" or type login.com in your web browser. For additional assistance, visit our VOOM Internet Service Desk on Deck XX or dial XXXX on your stateroom phone.
GRATUITIES
How much are gratuities?
If not already pre-paid, a $16.00 gratuity ($18.50 for Suite guests) is added to each guest's onboard account daily to help recognize superior service from crew during your cruise. This gratuity is shared among dining & culinary services sta , stateroom attendants, and other hotel services teams working behind the scenes. In addition to daily gratuities, an 18% gratuity is automatically added to all beverage, mini bar items, specialty dining, and spa & salon purchases.
GENERAL SHIP INFORMATION
DINING
Directions
Specialty Dining Reservations
Having a hard time finding your way around? We have interactive touchscreen wayfinding signage throughout the ship (specifically, at every elevator lobby) to help guide you to where you need to go!
Where You Can Purchase Necessities
If you did not set up an account during Online Check-In or during boarding in the cruise terminal, you can do so in the Royal App or at the Guest Services Desk on Deck XXX. Onboard Expense Accounts can be set up with a credit card, a debit card, or cash. Our ships utilize a cashless system, so your SeaPass card will be the only way to make purchases while onboard. Please note that a temporary hold of $99.75 will be placed on your card to verify funds. Onboard purchases over $100 will generate additional holds. The hold will be released within 3 to 5 business days after your cruise ends, but can take up to 30 days, depending on your bank. You may add other guests to your expense account by visiting the Guest Services desk. A daily limit can be placed on arcade spending. All charges can be viewed in the Royal Caribbean App or on your Stateroom TV. Printed receipts will be provided for each onboard purchase, and a preliminary statement will be delivered to your stateroom on the last night of your cruise. A final statement will be e-mailed to you within 24 hours of departing the ship on the last day of your cruise. Guests on a cash account will need to settle their account at Guest Services prior to disembarking the ship.
If you did not set up an account during Online Check-In or during boarding in the cruise terminal, you can do so in the Royal App or at the Guest Services Desk on Deck 4. Onboard Expense Accounts can be set up with a credit card, a debit card, or cash. Our ships utilize a cashless system, so your SeaPass card will be the only way to make purchases while onboard. Please note that a temporary hold of $99.75 will be placed on your card to verify funds. Onboard purchases over $100 will generate additional holds. The hold will be released within 3 to 5 business days after your cruise ends, but can take up to 30 days, depending on your bank. You may add other guests to your expense account by visiting the Guest Services desk. A daily limit can be placed on arcade spending. All charges can be viewed in the Royal Caribbean App. Printed receipts will be provided for each onboard purchase, and a preliminary statement will be delivered to your stateroom on the last night of your cruise. A final statement will be e-mailed to you within 24 hours of departing the ship on the last day of your cruise. Guests on a cash account will need to settle their account at Guest Services prior to disembarking the ship.
Specialty Dining reservations can be made through the Royal Caribbean App. You may also dial [7000] on your stateroom phone and select the restaurant you wish to dine in or visit the restaurant and make a reservation with the Maitre d' outside. The Maitre d' can also assist you with making changes to your seating.
Specialty Dining reservations can be made through the Royal Caribbean App. You may also dial 3340 on your stateroom phone and select the restaurant you wish to dine in or visit the restaurant and make a reservation with the Maitre d’ outside. The Maitre d’ can also assist you with making changes to your seating.
Purchase Internet packages from your device! Simply connect to the shipboard Wi-Fi network “WiFi-Guest-Serenade” and open your web browser to view available packages for your sailing. Trouble connecting? Ensure your device is in AIRPLANE MODE and turn your Wi-Fi ON and connect to “WiFi-Guest-Serenade”. On the pop-up, click “Access Internet” or type login.com in your web browser. For additional assistance, visit our VOOM Internet Service Desk on Deck 7 or dial 4733 on your stateroom phone. .
Room Service
Toiletries can be purchased at the Port Merchant store or at the vending machines on Quantum and Oasis Class ships.
Lost and Found
Continental breakfast is complimentary. Both the All-Day Menu and American Breakfast will have a delivery fee of $7.95 plus an 18% gratuity for each order. To view the menu, visit the Royal App or browse on the TV in your stateroom. When you’re ready to order, dial [7000] from your stateroom phone.
Continental breakfast is complimentary. Both the All-Day Menu and American Breakfast will have a delivery fee of $7.95 plus an 18% gratuity for each order. To view the menu, visit the Royal App or find the Room Service menu in your stateroom drawer. When you’re ready to order, dial 3388 from your stateroom phone.
Please alert Guest Services prior to your departure if you have lost or misplaced any items during your cruise. You can use www.chargerback.com to report lost items after you leave the ship. All unreported items will be held for 30 days.
ADDITIONAL QUESTIONS?
DEPARTURE PROCESS
If you have other questions, please check the Royal Caribbean App, or contact your Stateroom Attendant or any crew member.
The evening before departure, you will receive the As You Depart flyer in your stateroom. The flyer details all the information you need to know for departure.
The evening before departure, you will receive the Tips for an Easy Departure Flyer in your stateroom. The flyer details all the information you need to know for departure.