GOVERNMENT OFFICIALS EMPLOY ELECTRONIC WORKFLOW & PAYMENT SYSTEMS Recently, government organizations have been using document management software to process constituent payments. Tax season has arrived, meaning that some state and local legislatures will either be mailing tangible deposit forms or mitigating online transactions. Paying their dues Residents of Saline County, Ark., will be able to pay their 2013 property taxes online. Business Wire reported that local government officials are using a paperless document management system to process transactions. Those who wish to participate in the electronic method can sign up with the county to receive emails when their statements are available on the organization's website. Saline County Collector Joy Ballard claimed that utilizing electronic workflow will enable residents to better monitor their payments. Labor and printing expenses will be virtually eliminated with the implementation of the new solution. Last year, the county mailed approximately 68,000 tax statements, costing the collection department over $38,000. Act 27, an Arkansas initiative sponsored by Representative Andy Mayberry, gives Saline County and other state jurisdictions the authority to send electronic tax statements. Payments can be settled on the county collection department's website through a mobile device. "Ballard said providing access to online bill payment through e-notify may help the county collect more tax payments," the source reported. "More than 17,300 tax bills from 2012 are still delinquent." Supporting municipalities According to North Jersey news, residents of Woodland Park, N.J. are now able to pay their water bills online by visiting the borough's website. Bernadette Lawler, the organization's tax collector, claimed that the transactions are processed through a document management software that automatically logs records of residential payments. The system provides homeowners with the ability to view their bill and deposit histories. "We were getting phone calls and requests from residents to see if we were taking credit cards," said Lawler. "We saw what municipalities were utilizing for this process and it just made sense." Apparently a number of fees are involved for those who wish to settle payments on Woodland Park's website. Collected by Chase, the agency that does the credit card checks for the borough, the price of paying with a Visa debit card is $3.95 on top of the original amount owed to the municipality. Those wishing to pay with all other credit cards will be charged an additional 2.95 percent of the total bill. As local governments continue to utilize document management software and electronic workflow, residents may witness slight reductions in their monthly bills, as the organizations will be able to cut printing and delivery cots.
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