2010-2011 Report of the President by Holy Family University

2010-2011 Report of the President

President â&#x20AC;&#x2122;s Message

Rebranding 2 Academics 6 Student Life

Assessment 18 Milestones 24 F in ancial Reports

Board of Trustees

Dedication 29

Credits Editor Heather G. Dotchel

Art Director Jay Soda

Writer Barbara Link

Photographers Michael Branscom Adam Cohn Dan Landau Susan Beard Design Photography

Financial Data Contributors Judy Klein Theresa Sheridan

Holy Family University does not discriminate on the basis of race, color, religion, sex, national or ethnic origin, or disability in administration of its educational policies, scholarship and loan programs, and athletic and other school-administered programs.

President ’s Message , I received our official letter of reaccreditation from the Middle States Commission on Higher Education (MSCHE). This milestone marked the culmination of many years of intensive work on the part of the entire University community and served as testament to the extraordinary dedication, competence, and thoughtful consideration demonstrated by every individual involved in the reaccreditation process. While in the midst of our rigorous preparation for Middle States, we worked simultaneously on the development of our 2011-2014 Strategic Plan and rebranding campaign. The convergence of these three major initiatives led to a rich understanding of the challenges we face, as well as the opportunities available, in meeting the academic, social, and spiritual needs of our students. Facilitating progress toward our strategic goals will be a five-year, $1.92 million Title III Grant from the U.S. Department of Education. The intended purpose of the grant is the improvement and strengthening of academic quality, institutional management, and fiscal stability. We are proud to be among only 48 universities across the United States to receive such a grant. I thoroughly commend the entire campus community for their inspired and inspiring efforts over the past several years—particularly during the past year, as we reached the pinnacle of the reaccreditation process, strategic planning, and rebranding. Beginning with our Board of Trustees and cascading throughout the entire institution, every member of our faculty, staff, and administration has clearly shown what makes Holy Family University so special—our people, in support of our mission. It is important to acknowledge that there is never an end to the assessment and planning processes. Everything we have accomplished prepares us for what is next. Quite simply, we paused to present a report. Now we are ready to launch our next chapter. As we face the future, our challenge lies in determining how best to move forward in bringing to fruition the elements of our strategic plan and

the recommendations from our self-study for reaccreditation. Added to the mix are the challenges of the times, particularly financial hardships that affect students’ ability to attend institutions of higher education. Beyond that are the challenges we face in continuing to maintain our own fiscal responsibility. While at times these challenges can appear daunting, who faced a greater challenge than our own founders? I am proud to share that this year marked the 125th anniversary of the Sisters of the Holy Family of Nazareth in America, the religious congregation that founded and sponsors Holy Family University. To commemorate this significant milestone, the Provincial Leadership Team presented the University with a $125,000 gift to create The Sisters of Nazareth in America Merit Scholarship. It is a deeply meaningful gift, and we are truly grateful. This past year, I also had the great honor of presenting the 2011 Presidential Award to Timothy R. Lannon, SJ, President of Creighton University and former President of St. Joseph’s University, recognizing his distinguished leadership as an American Catholic. Following the University’s accomplishments in 2010-2011, I would have liked to pin a medal of honor on every member of the Holy Family community. As we begin the next chapter, we will continue to work conscientiously to express our mission and our core values of family, respect, integrity, service and responsibility, learning, and vision in everything we do. May God bless you! Sincerely,

Sister Francesca Onley, CSFN, PhD University President

Ackn owledging our Evolution Since our founding in 1954, significant evolution has occurred at Holy Family University. The last two decades, in particular, have represented an era of immense growth. From our successful transition to University status in 2002, to the continued development of highly competitive academic offerings, to the construction of impressive state-of-the-art buildings, to a complete resurgence in residence life, Holy Family University 2011 is vastly different from

Holy Family College 1991. Given the current economic landscape and a region that is home to more than 90 colleges and universities, it is more important than ever to effectively communicate who we are, what we have become, and all that we have to offer. In 2008, we embarked on a University-wide strategic positioning, identity, and brand development process. With the expert assistance of two external consultancies, this comprehensive research and planning initiative explored the unique qualities that

“Branding is not about just logos and taglines. It is about communicating the very core of an organization’s existence—its mission, its values, what it holds most important. The Holy Family experience is too powerful, too meaningful, and too fulfilling to take a backseat to any of our neighbors. Throughout the entire process of rebranding, I was impressed not only by the diversity of opinions across the University community but also by how passionately and eloquently community members defended their various ideas. There was tremendous give and take in considering the symbolism and meaning of our new identity and very careful thought given to finding the delicate balance between preserving the legacy of Holy Family University and advancing our future.” Thomas W. Durso, mba Senior Director of Marketing and Communications

distinguish Holy Family from other institutions of higher education. The entire University community engaged in the development of positioning that would most accurately reflect our mission, vision, and values. In 2011, we marked the culmination of this process and ushered in a brand-new era at Holy Family University.

Rebranding the University On February 7, 2011, at a special ceremony attended by hundreds of faculty, staff, administrators, students, alumni, and the Board of Trustees, Holy Family University introduced our new brand identity platform. This included a positioning statement, brand architecture, and a new graphic identity— all of which will serve as the foundation for the University’s messaging moving forward.

Positioning Statement Holy Family University is a comprehensive, professionally oriented university, where academic excellence, experiential learning, and a faith-inspired learning environment make possible great success.

Our brand vision—the qualities that distinguish our University— revealed Holy Family as a faithinspired, values-directed, and highly personalized learning community in the Catholic tradition; a comprehensive,

regional, professionally oriented university; an achievement organization; and an outcomesoriented university. The most visible expression of Holy Family’s new brand is our logo. Derived from the original University seal, the shield is taken from the interior of the founding seal and continues to symbolize the University’s enduring adherence to academic excellence. The three segments forming the base of the shield symbolize the three main tenets of our brand promise: knowledge (intellectual growth), practice (professional growth), and formation (spiritual growth). The three crosses represent the Holy Trinity and the Holy Family. From the center of the base, a point of light radiates outward. The ascending rays symbolize the dawning of a new phase of growth for the University and represent our five pillars: Core Values, Liberal Arts, Professional Career Development, Expert Mentoring Faculty, and Experiential Learning. What makes Holy Family unique is the amalgam of these five pillars. Our new University tagline, “Make an Impact,” is about performance at the highest level. It is a call to succeed and to serve. It is a charge to find meaning in one’s studies and work. It is an expression of the faith and values that are at the center of a Holy Family education. It is our pledge as a contemporary Catholic university to fulfill our highest aspirations. Our new brand identity is being infused into all aspects of Holy Family at the operational

“In college admissions, our job is to turn inquiries into applications and to build a student body filled with outstanding individuals who live the University’s mission. The brand’s job is to inspire potential students to make that inquiry in the first place—to pick up the phone, to send an e-mail, to visit our website. Holy Family has evolved significantly from a predominately commuter-based college to a bustling academic institution with a rich residential life. From shifting local impressions to introducing Holy Family to a whole new audience outside of the region, the new brand gives us the opportunity to represent Holy Family University as who we are, not what we were.” Robert W. Reese, mba Associate Vice President for Enrollment Services

level, from billboard advertising to communications materials to presentations. We are our best ambassadors. It is our collective responsibility to communicate— with clarity and consistency— what we’ve become and all we hope to be.

A Unique Niche As Holy Family evolves, we must shift and expand public perception. We no longer belong in the category of “small, nurturing college,” nor are we looking to move into the sector of “major research universities.” We are creating our own niche in the marketplace—as a unique institution that combines

Catholic values with first-rate academics and opportunities for experiential learning.

Brand Promise To purpose-driven students, Holy Family’s holistic educational experience promises the knowledge, practice, and formation for outstanding professional accomplishment and abundant, consequential lives.

A Year of Milestones The 2010-2011 academic year was one of significant growth and expansion. From the launch of the University’s first doctoral program to the formal accreditation of the School of Business, our academic offerings continued to become increasingly competitive.

Sch ool of Arts and Sciences This past year, the School of Arts and Sciences (SAS) developed the University’s first blended undergraduate and graduate degree—a “4+1” option leading to the completion of a baccalaureate degree in psychology, sociology, or criminal justice, coupled with a master’s degree in criminal justice, in a five-year course sequence. While 4+1 programs and the subsequent advantages to students are well established, the potential for a student to earn degrees in two distinct disciplines is a hallmark of this

program. Enrollment will begin in fall 2011. SAS restructured the English and math curricula, introducing progressive new courses and tracks. Work also began to reinstate the chemistry degree option after careful consideration of feasibility and demand and thorough review and updating of curriculum in this program. SAS established a new course, Civic Engagement: Understanding Human Community through Service Learning, with an eye to creating a minor in service learning. In addition, a proposal to develop a baccalaureate degree in political science was submitted to the Pennsylvania Department of Education for initial approval. Once implemented, the baccalaureate program would serve as a foundation for graduate program growth in the future. In another important step forward, SAS assembled and convened a Graduate Criminal Justice Advisory Board, comprised of attorneys, police officials, and two Holy Family

alumni. SAS has effectively established the foundation for the next phases of growth, expanding and reinventing program offerings, identifying internships and co-ops that will broaden students’ professional experiences, and creating more online offerings to reach nontraditional students.

Sch ool of Business Administration In June 2011, the School of Business Administration (SBA) received initial approval from the Accreditation Council for Business Schools and Programs for our traditional undergraduate and graduate programs, including the BA in Business Administration, MS in Human Resources Management, and MS in Information Systems Management. This accreditation marks the culmination of several years’ work geared at shaping faculty, curriculum, and standards to meet the requirements articulated by this specialized accrediting

“Everyone and every element at Holy Family have been poised for explosive change. The readiness of the institution, the capabilities of the people involved, and a complete willingness to embrace progress have led to extraordinary growth and productivity over the past year. The University is successfully walking the tightrope—equipping students with the 21st century skills they need within the context of a solid, traditional education. It’s inspiring.” Michael W. Markowitz, phd Dean, School of Arts and Sciences

organization and places Holy Family in a significantly more competitive position. With a number of companies offering employee tuition reimbursement only for accredited business programs, this milestone also opens the door to a brand new audience of potential students. SBA students were presented with an exceptional opportunity through the University’s new student-run investment fund, established in 2010. The investment fund is subsidized by personal contributions from both University faculty and the 17-member Business Advisory Board, established by Dean Jan Duggar, PhD. Holy Family business students manage the fund, buy and sell stocks for their clients, and produce an annual report analyzing their portfolio against relevant measures in the marketplace. Holy Family is extremely proud to be counted among only 100 universities across the U.S. to offer this real-world experience to business students. This past year, SBA designed and received approval to initiate a Digital Forensics Concentration within its BA in Business Administration. This interdisciplinary program in business, criminal justice, and digital forensics trains students to advance the fight against cyber-terrorism, providing them with the ability to deploy comprehensive security technologies and solutions, resolve ethical issues in digital forensics, and apply appropriate legal protocols to address cybercrime. The School of Business Administration sponsored Pacific Rim Market

Opportunities, a day-long conference to expand students’ exposure to international business in spring 2011. Featuring a keynote speaker from Singapore, presenters spoke of the region’s importance in the international community, business practices and culture, and opportunities and services.

Sch ool of Education In January 2011, the School of Education launched the University’s first doctoral program, accepting our first 10 students into the EdD program in Educational Leadership and Professional Studies. The research-based curriculum prepares students to serve as effective community and school leaders. Doctoral students can focus in one of three fields of study—Educational Leadership, Literacy Leadership, or Professional Studies in Leadership. Designed for working professionals, this flexible 60-credit program offers evening and summer courses, with some weekend and online courses. What makes the coursework particularly innovative is the opportunity for students to work on resolving real-world issues that currently exist in society—applying learning from the classroom to their own work. The doctoral program has been approved by the Pennsylvania Department of Education and accredited by the Middle States Commission on Higher Education. In response to the increasing number of children suffering from autism, the School of Education developed an Autism

Endorsement Certificate. Through a series of four targeted courses, professional educators will receive and be recognized for extended training in competencies that address the complex needs of students with autism. This past year saw the completion of the Pathways to Teaching Grant in partnership with the Philadelphia Workforce Development Corporation, made possible by federal stimulus funds through the Federal American Recovery and Reinvestment Act. Through this funding, 20 unemployed Philadelphia residents were able to complete graduate degrees and transition into teaching careers upon graduation in 2011. In partnership with the community, the School of Education maintained a unique relationship with the PK-16 Council, the Philadelphia Academies, and Furness High School in the establishment of the Academy of Urban Education at Furness High School in South Philadelphia. This Academy is expected to serve as a pipeline for teacher recruitment in urban schools. An incentive for commitment of secondary students to this program is the School District’s guarantee of future employment for Academy program students upon their completion of a collegiate teacher certification program. In June 2010, the University was notified that our Master’s program in TESOL and Literacy was one of six programs selected by the School District of Philadelphia for its Imagine 2014 Master’s Degree

“The doctoral program provides a supportive and collaborative learning environment that encourages students to develop as scholars and researchers. Embedded throughout the curriculum is the study of ethics, forming a natural bridge with the mission of Holy Family University. This focus on ethical leadership makes our doctoral program in education truly distinctive.” Elizabeth A. Jones, phd Director, Doctoral Program

Partnership Program. Through this program, Holy Family students will participate in a study abroad experience at Guizhou University in China as part of their degree completion.

Sch ool of Nursing and Allied Health Profession als In October 2010, the School of Nursing and Allied Health Professions (SNAHP) received official notification that the University’s baccalaureate and graduate degree programs in nursing earned reaccreditation for the next 10 years from the Commission on Collegiate Nursing Education (CCNE). Curricula for both programs are currently under revision based on new guidelines introduced by CCNE. The Radiologic Science program developed a third concentration in magnetic resonance within the baccalaureate program. The program now offers candidates the potential to advance expertise in computed tomography, magnetic resonance, and mammography.

These three post-primary certification options are also available as certificates for those already possessing ARRT certification and will be developed as online offerings in the near future. The first group of students to earn a BSRS with a concentration in Magnetic Resonance graduated in May 2011. The nursing program is also responding to recognized needs within the field. Two nondegree courses were introduced to help meet the demands for specific nursing skills—Essential Elements of Perioperative Nursing and Wound Prevention and Care. SNAHP’s first graduate student-faculty research study, “The Effect of High-Fidelity Simulation on Testing Outcomes in Pre-Licensure Students,” was presented at the Scholar’s Forum and the AACN Hot Issues Conference, marking SNAHP’s first invitation to present nationally. The School of Nursing and Allied Health Professions continues to benefit from several funded scholarships. Monies from the Pennsylvania Higher Education Foundation

and Independence Blue Cross supported 25 scholarships for BSN and MSN students, while Health Resources and Services Administration grants from the U.S. Department of Health and Human Services provided tuition for another nine students enrolled in the MSN program.

Division of Ex tended Learning In the fall of 2010, the Division of Extended Learning brought its accelerated MBA program to a new location in Quakertown, Pennsylvania, extending the University’s reach into Upper Bucks County. This hybrid MBA, previously available only at the Woodhaven site, combines classroom study with online learning in an 18-month curriculum and offers an ideal option for adult learners balancing work and school. The program has been so well received that a second cohort of MBA students will enroll at the Quakertown location in fall 2011. Working in conjunction with the School of Nursing and Allied Health Professions, the Division

of Extended Learning also began offering the accelerated RN-toBSN option at the Newtown location in summer 2011. This daytime option should prove valuable for RNs who are unable to attend evening classes. The School of Arts and Sciences also partnered with the Division of Extended Learning to develop an accelerated option leading to the BA in Criminal Justice. This program will launch in fall 2011. Discussions are already underway to create an accelerated option for the psychology program.

Global Initiatives Several international initiatives occurred during the 2010-2011 academic year—among them, the Summer Intensive English Program. Enrolled in this fourweek program were 57 parents and high school students from Poland and China who attended classes in digital storytelling and vocabulary development as well as reading and writing workshops. Coursework was supplemented with cultural experiences including local shopping forays, sports events, and tours of Philadelphia, New York, and Washington. The University committed resources to a program to teach English as a foreign language to seminarians in Vietnam. Seminarians in St. Joseph’s Seminary in the Vietnamese Diocese of Xuan Loc will benefit from course offerings provided through online and onsite delivery. The instruction will lead to certificates in English language proficiency, as well as in English teacher training.

Several faculty members participated in international conferences and workshops over the past year. In fall 2010, Ana Maria Catanzaro, PhD, and Christine Rosner, PhD, traveled to Bangkok, Thailand, to attend the International Conference on Benchmarking and Quality Assurance of Nursing Science Programs at the Christian University of Thailand. Dr. Rosner presented on the topic of “Improving BSN Outcomes through Teaching-Learning Strategies.” In spring 2011, Leonard Soroka, DEd, and Leanne Owen, PhD, participated in the International Conference on Global Advancement of Private Universities and Colleges at the Research Institute of Xi’an University in Xi’an, China. Both served on a panel discussion regarding the role of consortia in higher education.

Community Outreach Several 2010-2011 programs extended to audiences beyond the campus community. The Glen Foerd Lecture Series, sponsored by Holy Family and Glen Foerd on the Delaware, offered presentations on the election of 1860 and the coming of the Civil War and on the pivotal place held in baseball history by the Philadelphia Phillies. The School of Arts and Sciences continued to host a variety of art exhibits. This year’s events included the capstone work of degree students, works by nationally recognized artists like Nicholas Jacques, and an international exhibit featuring young people’s

artwork from the Cross Cultural Collaborative at the ABA House in Nungua, Ghana. Working in collaboration with the Kosciuszko Foundation, the University hosted the photographic exhibit “Katyn: Massacre, Politics, and Morality” in March 2011. This exhibit featured photographs and primary source documents regarding the massacre of 22,000 Polish military officers and civil servants in the forest of Katyn and other locations. The keynote presentation, “The Katyn Massacre: 70 Years Later,” was delivered by Marek Konarzewski, PhD, Minister Counselor of Science and Technology Affairs for the Polish Embassy in Washington, DC. Our gratitude is extended to Marek Kowalski ’11, who served as the catalyst in bringing this powerful exhibit to Holy Family.

Commencement Holy Family University celebrated Commencement on May 14, 2011, at the Kimmel Center for the Performing Arts in Philadelphia. The honorary degree of Doctor of Humane Letters was presented to Harry Carl Schaub, JD, attorney with Montgomery, McCracken, Walker & Rhoads, LLP; Woodrow Wilson Wolfe Jr., EMT, co-founder and Director of Heart to Hand Ministries, Inc.; and Anthony Szuszczewicz, MS, President and Chair of Polonia Bank. More than 800 students received their undergraduate and graduate degrees at the 54th annual ceremony.

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New Beginnings The 2010-2011 academic year launched with our traditional New Student Orientation, hosted by Academic Affairs and Student Services and attended by both students and parents. The Orientation showcased the broad array of opportunities to become involved at Holy Family University, with presentations ranging from clubs and activities to spiritual growth to athletics. Also addressed at this forum were policies and procedures, student safety, and transitional concerns. The University’s First-Year College Success program for incoming freshmen featured 17 sections, each guided by a staff or faculty member, with upperclassmen serving as mentors. Areas of focus included the University’s mission and how it affects students, members of society, and citizens of the United States. Final projects featured an Amazing Race competition, the Presidential Lecture Series, and Lunch with the President.

Residential Life Holy Family welcomed 283 residential students at the start of the academic year—a number that has nearly doubled since 2009. The University continued its renewed focus on enhancing the residential living experience, adding programs and activities to engage students outside of the classroom and to enrich learning opportunities for life beyond school. From health workshops to an evening at the Philadelphia Orchestra,

90 different offerings were made available to students throughout the year. When students returned to campus in the fall, they were able to take advantage of the newly renovated Tiger Café, which opened in August 2010. The renovation created food stations, eliminating long lines and congestion, and expanded the food service area. The menu was also retooled to offer a variety of cuisine tailored to student and staff preference. To engage both commuter students and the expanding residential population, weekends were filled with more special events and communitybuilding activities than ever

before. Hundreds of students participated in ice cream socials, comedy and game shows, roller skating, paint ball, black light dodge ball, and so much more. Event highlights during the 2010-2011 academic year included an excursion to Dorney Park, snow tubing at Blue Mountain, and Tiger-PawLooza—the University’s annual year-end festival of food, music, and games. During Holy Family Night at the Phillies in April, the University’s Dance Team was invited to perform on the field at Citizens Bank Park while our Choir was given the honor of singing the National Anthem. Holy Family students sold

“Our focus is always to launch students into new areas of exploration and development, to present unexpected challenges, and to enrich the student experience both inside and outside of the classroom. The Habitat for Humanity trip introduces students to new challenges and different environments. Our fitness and intramurals programs build competencies in teamwork and collaboration, in addition to encouraging physical well-being through our wellness program. Our varied campus activities also enhance students’ abilities to work and live as a community guided by the same goals and core values.” Michael McNulty-Bobholz, med Director of Activities

750 tickets to the game as a fundraising initiative. Our Intramural Program continued to grow, with nearly 150 students and faculty participating in flag football, basketball, and volleyball. Our co-ed flag football team competed in the Pennsylvania Intramural and Recreational Sports Association games, returning to campus with a first-place banner. Three clubs were reestablished over the past year: the TV Club, the Humanities Society, and the Bowling Club. Additionally, four new clubs were introduced: the Ski Club, the Swim Club, the Alliance for Student Equality, and Veritas. In 20102011, 150 University students were active in various clubs and organizations across campus. The Mission Effectiveness Team suggested a new initiative to address the “freshman 15”— an expression commonly used to describe the typical amount of weight gained by college students during freshman year. Student Services conducted a campus-wide survey, completed by nearly 300 members of the Holy Family community, and identified the most popular fitness activities. Based on the results, a free program for students, featuring Zumba and aerobics, was introduced at World’s Gym by Holy Family alumnus and fitness professional Bob Boyle.

Health and Wellness Health Services treated 340 students, faculty, and staff over the course of the past year. Proactively, numerous free

services, such as blood pressure screenings and flu shots, were provided at the Northeast Philadelphia Campus and the Woodhaven and Newtown sites. Events included educational campaigns during Worksite Wellness Week, Breast Cancer Awareness Day, Heart Health Month, and more. Holy Family believes that student support, combined with student engagement, leads to student success. The University continued to offer comprehensive counseling services in 2010-2011— helping students to balance academic, athletic, work, family, and social life as well as to tackle the various challenges along the way. From visiting classrooms to hosting educational workshops, the Counseling Center addressed such issues as eating disorders, substance abuse, and anxiety. The Counseling Center and Disability Services joined forces to host nearly 10 events across all three sites, raising awareness about topics including mental illness, suicide prevention, domestic violence, and disabilities. Over the past year, Disability Services worked with more than 100 University students to ensure that their unique needs were met. From assisting with physical access, to providing interpreters for hearing-impaired students, to accommodating learning disabilities, the University remains committed to providing every member of our community with the tools they need to be successful at Holy Family.

The Facebook Ch allenge In February 2011, the University issued the 30-Day Facebook Challenge, encouraging students to live without Facebook for a month and to evaluate the impact—both positive and negative—that social networking has on their lives. Thirty-six students accepted the challenge and attended weekly support meetings to discuss their experiences. This innovative initiative attracted a great deal of attention from regional print, radio, and television media and proved to be an eye-opening experience for the participants. Plans are underway for the next 30-Day Facebook Challenge in fall 2011, with the potential to collaborate with neighboring colleges and universities.

Bright F utures The University’s Careers Center provided extensive guidance in 2010-2011—hosting more than 12 workshops and events and visiting classrooms on all three University sites. From assessment tools and networking to interview skills and office etiquette, students not only learned how to plan for a career but also gained critical knowledge in ensuring success on the job. The Center also hosted 10 panel discussions, where participants could dialogue with potential employers about internship and job opportunities. Several of these forums were attended by entire University classes and their professors. Additional highlights this year included three career

fairs held on campus, where students could explore potential professional paths, and “company tours” at Lincoln Financial Field and Citizens Bank Park. Holy Family students were also invited to join students from eight other institutions of higher learning at the Southeastern Pennsylvania Consortium for Higher Education Intercollegiate Career Fair. New this year was a campus visit from the Naval Inventory Control Point, with recruiters speaking to students interested in exploring career opportunities with the federal government. More than 400 individuals, including Holy Family students and alumni as well as residents from the local community, sought guidance from the Careers Center in 2010-2011, as interest in this valuable resource continues to increase.

Spiritual Growth Planning meetings with the Campus Ministry team and student leaders, held at the start of the year, yielded numerous proposals for new initiatives. Among the highlights was a fall foliage hike with liturgy on the summit of Bear Mountain, overlooking New York’s Hudson River. The profoundly moving experience led to the formation of the student Spirituality Group, which continued to meet biweekly throughout the year. In January, a group of students and faculty boarded a bus bound for Washington, DC, to participate in the National March for Life. This intensely

spiritual day began with a visit to the National Shrine of the Immaculate Conception to participate in the Liturgy for Life, celebrated by Cardinal Rigali of Philadelphia. Throughout 2010-2011, Holy Family’s student ministry teams continued to thrive. The Music Ministry Team, now nearly 20 members strong, continued to offer superlative support for major liturgies on campus. The Spring Concert captured the spirit of the popular television show Glee, as the Music Ministry Team presented a spirited and dynamic evening for the entire campus community. The team of Extraordinary Ministers of the Eucharist and the Lector Team also increased in membership this past year, and both groups continued to provide outstanding support. Once again, Holy Family University reached out to the local community and the professionals who stand watch as its protectors with the annual Blue Mass, attended by police, fire personnel, and their families. Other successful initiatives included individual counseling sessions with students and faculty, “Pizza with the Padre” gatherings, food and clothing drives, and ongoing mission presentations to first-year classes and student organizations. Work began on a Blessed Sacrament Chapel in the Education and Technology Building in 2011. The new chapel, located across campus from the University’s main chapel, offers expanded opportunity for personal prayer. Formal rescript from the Archdiocese of Philadelphia,

granting permission for the opening and dedication of the new Blessed Sacrament Chapel, was received at semester’s end. The dedication is planned for the 2011 fall semester. The academic year came to a close with a Baccalaureate Mass attended by more than 700 students and faculty. This joyful celebration marked the culmination of a blessed year for the campus community at Holy Family University.

Celebrating Diversity The members of Fusion— Holy Family University’s multicultural student group— met every two weeks over the course of the 2010-2011 academic year. This active group created and participated in numerous learning forums where cultural differences could be explored and more fully understood, from celebrating the Chinese New Year in Philadelphia’s Chinatown, to hosting International Day on campus for the entire Holy Family community. Comprised of students from Africa, China, Colombia, the Dominican Republic, India, Poland, Puerto Rico, and the United States, Fusion represents our very own United Nations. The Diversity Team, composed of Holy Family faculty, staff, and administrators, sponsored related activities for students. The Team brought students, carrying armloads of collected items, to Philadelphia’s LOVE Park for the Martin Luther King Jr. Day of Service. Together,

“The population across the U.S. is becoming more and more diverse, and this truly enriches the entire nation. Holy Family University is and must continue to be a pluralistic society, reflective of the world around us. It is our responsibility to ensure that our students are fully prepared to live and work in a diverse community—to embrace diversity with understanding and appreciation.” Gloria Kersey-Matusiak, phd, rn Coordinator for Diversity

they cooked and distributed clothing to the homeless. Over the course of the year, students joined the Diversity Team to hear from guest lecturers and dialogue about such topics as generational diversity, “what’s in a name,” and how best to promote and embrace diversity on campus. Holy Family just entered into its fourth year of the CONSULT Group program in further effort to build a diverse student population and to increase diversity within the profession of nursing. Made possible by a grant from the U.S. Department of Health and Human Services, this initiative provides additional academic support to nursing students for whom English is often a second language. The program also provides for financial stipends to offset the need for students to work significant hours while attending school. The presence of this program has increased diversity within the University’s School of Nursing and Allied Health Professions to 40 percent. Further supporting this objective, Holy Family introduced a new bridge program over the past

academic year, providing pre-nursing students with a six-week immersion course over the summer.

Good Sports The Holy Family Tigers marked the 25th anniversary of the University’s athletics program with numerous triumphs throughout the 2010-2011 academic year. The women’s basketball team claimed its fourth straight Central Atlantic Collegiate Conference (CACC) South Division Regional Title and earned its eighth consecutive bid to the National Collegiate Athletic Association (NCAA) Tournament. For the first time, a student athlete from Holy Family—senior Catherine Carr—was named to the NCAA Division II State Farm Coaches’ All-America Team. Carr was also honored as the 2011 CACC Woman of the Year and made history as the all-time leading scorer for our accomplished women’s basketball program. Both the men’s and women’s cross country/track teams completed their most successful

seasons to date, punctuated by the women’s team capturing a silver medal at the prestigious Penn Relays—a first for Holy Family University. The Lady Tigers further demonstrated their athletic prowess, with the women’s tennis team earning a bid to the NCAA Tournament and both the women’s volleyball and soccer teams reaching their respective CACC Tournament finals. Holy Family University takes particular pride in the accomplishments of our student athletes off the court, field, and track. Academically, our student athletes shared a collective GPA of 3.0, and several made the CACC All-Academic Team—a conference-wide honor reserved for student athletes with a minimum 3.5 GPA. For the second consecutive year, the NCAA recognized the University with its Division II Community Engagement Award of Excellence, which lauds institutions that successfully build bridges with the local community. Holy Family also received top honors from the CACC for our signature BuildA-Library initiative, launched

in 2006. This past year, the Tigers presented 1,200 books to second graders at Bayard Taylor Elementary School, visiting classrooms throughout the year to read to the children and hosting the entire second grade class on campus for a springtime event filled with reading, games, and sports. It was especially fitting that one of the second grade teachers at Bayard Taylor is a Holy Family alumna. In other community service efforts, our student athletes raised $1,500 for the Make-AWish Foundation, shared in arts and crafts activities with young patients at St. Christopher’s Hospital for Children, and participated in a soccer clinic for children with autism.

Living the Mission Beyond the extraordinary philanthropic efforts of our student athletes, the entire campus community engaged in numerous service projects throughout the year. Students at Your Service (S.A.Y.S.), the University’s student community service club, both hosted and participated in numerous activities, including the group’s annual Community Service Awareness Day in September, a Festival and Flea Market in September, two blood drives, and holiday-themed programs like Trick or Treating, Breakfast with Santa, and the Bunny Breakfast. In March 2011, 22 Holy Family students journeyed to Bay St. Louis, Mississippi, to volunteer with Habitat

for Humanity, a nonprofit organization committed to building safe, affordable homes for people around the world. The students raised nearly $27,000 to support their travels, spending a week building a new structure and rehabbing an existing structure in this Gulf Coast town so hard hit by hurricanes. For the students, several of whom had never before travelled outside of Philadelphia, the mission was a life-changing experience. This marks the fifth year the University has partnered with Habitat for Humanity to offer this Alternative Spring Break Service Trip. As student interest continues to grow—40 students applied to participate in 2011— the University hopes to expand the 2012 program by accepting 30 students who will travel to two different Habitat project sites.

Book Sm arts The University Bookstore launched a new rental program in 2011, renting textbooks to students at approximately half the cost of purchasing new books. More than 700 books were rented in the first six months of this very successful program. Students could also opt to download the new Barnes & Noble NOOK Study application, enabling them to purchase digital textbooks. Through this student-designed application, students can highlight sections, add notes, and link directly to reference sites.

Hon oring Achievement This past April, the Activities Office hosted the Above and Beyond Awards reception in conjunction with Special Services’ Community Service Awards. Forty-two remarkable students were selected by club moderators and the campus community to receive this distinguished award. In 2010-2011, 218 Holy Family University students were inducted into honor societies within the professional schools, and another 101 were inducted into the School of Arts & Sciences Honor Society.

Leaving a Legacy Twenty graduating seniors marked the culmination of their studies at Holy Family during a celebration held in conjunction with the “Toss Your Caps” Citywide Graduation Event. The students attended a recognition luncheon with Mayor Michael C. Nutter before gathering on the steps of the majestic Philadelphia Museum of Art for a group photo. Additionally, the entire graduating class joined together over the course of the school year to collect funds to support a legacy gift for the University. Using the funds raised, the Class of 2011 left as its legacy brand-new furniture for the main lobby of the University’s Campus Center. We congratulate our 2011 graduates and wish them tremendous success in all of their future endeavors.

Middle States Reaccreditation In March 2011, following an intensive three-year period of preparation, Holy Family welcomed an eight-member team appointed by the Middle States Commission on Higher Education (MSCHE) to conduct the University’s decennial reaccreditation visit. To earn reaccreditation, Holy Family was charged with submitting a comprehensive self-study— evaluating our effectiveness based on the 14 standards articulated in the Characteristics of Excellence, published by MSCHE, the accrediting body

for colleges and universities in this region. Over their four-day visit to campus, the MSCHE accreditation team met with the University’s Middle States Executive Committee and Steering Committee, the Board of Trustees, and faculty, staff, and students representing all sectors of campus life and governance. A comprehensive agenda guided the visit, featuring open meetings with undergraduate and graduate students and a luncheon with Faculty Senate officers, committee chairs, and staff. Everyone on campus was invited to participate, and many of the

“Our visit with the Middle States Reaccreditation Team was more extraordinary than we could have possibly hoped for. It was a wonderful opportunity for us to show who we are, what we’re about, and what we want to do. Now that we’ve thoroughly evaluated our strengths and opportunities, we’re excited to implement everything we’ve learned. Our reaccreditation does not mark the end of the process but, rather, signifies the end of one cycle and the beginning of another.” Leanne Owen, phd Associate Professor and Graduate Chair, Criminal Justice Chair, Middle States Reaccreditation Executive Committee

meetings were standing room only. A document resource room, containing the entire gamut of materials used in the self-study, was available in the Campus Center Boardroom. At the culmination of the visit, the reaccreditation team presented a read-out to share their observations, reporting that the University had successfully met each of the 14 standards from the Characteristics of Excellence. The team commended Holy Family for writing such a thorough and thoughtful selfstudy and praised the work ethic of the staff. On June 23, 2011, MSCHE officially reaffirmed the University’s accreditation for the next 10 years. Our focus now shifts to acting on the contents of the self-study, based on the feedback and recommendations received. A 10–year timeline for implementation is being developed. Holy Family will submit a periodic review report to MSCHE, measuring our progress to date, at the halfway point in 2016.

Ch arting the Course In February 2011, Holy Family introduced the 2011-2014 Strategic Plan to the University community. The plan provides a collective road map to advance the University according to our vision, mission, and core values. The development of the new plan began in 2009, converging with our extensive self-study for reaccreditation by the Middle States Commission and

“There has been a great synergy among the three processes—strategic planning, reaccreditation, and rebranding—and the various people involved in these three processes. We benefited immensely from our collective ability to incorporate the complete range of the University’s learnings into the 2011-2014 Strategic Plan—it’s been a wonderful collaboration. Now, we are looking forward to implementing the various goals and objectives outlined in the plan. It’s such an exciting time for the University.” Karen Galardi, mba Executive Director, Newtown & Institutional Planning Chair, Strategic Planning Committee

concurrent research for the rebranding initiative. The new plan builds upon the foundation of the 2005-2010 Strategic Plan and is designed to leverage our current strengths as we work toward new and ongoing objectives. The first draft of the plan was shared with the University community in September 2010, with a number of open meetings held to gather input. The final draft was submitted to the University’s Board of Trustees in October for review and approval. The 2011-2014 Strategic Plan is based on four themes: Embracing Our Mission, Striving for Distinction, Enhancing our Living and Learning Environment, and Building Financial Strength. Each theme includes specific goals, and various departments and groups across campus have been charged with creating

operational plans to meet those goals. A cross-functional Strategic Planning Stewardship Team, representing the University’s five divisions, will shepherd the plan’s implementation and monitor progress and accomplishments on an ongoing basis.

Title III Grant In October 2010, Holy Family received a Title III Strengthening Institutions Grant, awarded by the U.S. Department of Education. The intended purpose of the $1.92 million grant is the improvement and strengthening of academic quality, institutional management, and fiscal stability. Funding will be utilized to create, develop, and implement a comprehensive, unified assessment program

for student learning and institutional effectiveness. Holy Family is the only university in Pennsylvania to receive a Title III grant in 2010, and one of only 48 universities funded during this award cycle nationwide. Funding from the grant has been used in part to create three full-time staff positions within the Office of Institutional Research and Assessment. This team is working closely with academic programs and administration to assess each area of the University and to ensure that Holy Family is exceeding the standards established by the Middle States Commission on Higher Education. The grant also afforded the purchase of a sophisticated assessment management software, the Blackboard Outcomes Assessment System, to integrate with our current

W e ar e deeply g rateful to th e M SCH E S t e e r in g C ommi t t e e . James Acton Margaret Bacheler S. Marcella Binkowski (Co-Vice Chair)

Brett Buckridge Lynn DellaPietra S. Bernadette Donahue Jan Duggar Pamela Flynn Karen Galardi (Strategic Planning)

Roger Gee Fr. Mark Hunt Cathleen Jenner Sylvester Kohut Jr. (Advisor)

Robert Lafond Michael Markowitz Chad May (Member-at-Large)

S. Maureen McGarrity Leanne Owen

Kathleen Quinn Robert Reese Lori Schwabenbauer (Co-Vice Chair)

Michael Van Thuyne S. Frances Veitz Ann Marie Vickery S. Marcella Louise Wallowicz Joan Zieja

(Chair)

Blackboard platform. The implementation of an additional module of Blackboard is being carefully guided by a 25-member steering committee, comprised of staff, faculty, and administrators. The capture and analysis of key data campuswide will allow the University to significantly improve the decision-making process so that decisions can be based on a culture of quantitative evidence, rather than driven by anecdote and intuition. This intelligence will also allow us to clearly demonstrate when we are achieving our stated goals and enable us to make informed adjustments needed along the way. More than $300,000 of this award has been directed toward growing Holy Familyâ&#x20AC;&#x2122;s endowment fund in the form of a challenge grant. Friends and alumni are able to double the impact of their gifts to the University through this challenge, with every contribution matched dollar for dollar with grant monies.

Advancing Techn ology The Blackboard Outcomes Assessment System, purchased in conjunction with the Title III Grant, also allowed for the creation of a new portal for Holy Family students. The Blackboard portal now houses an expanded course management system for students as well as the ability for the students to create electronic portfolios of their academic work. Additionally, it provides a web survey tool for course evaluation and a rubric generator.

Grounds and Facilities In spring 2011, the University completed the refinancing of several long-term debt mortgages for buildings across campus. Significant reductions on interest rates were realized, and these lower rates were extended for the next 10 years. Recently completed was a massive undertaking to replace

all of the windows in the library, originally installed in the 1960s. The new windows greatly reduce glare and, more importantly, significantly improve thermal insulation.

Institution al Advancement Incredible teamwork and drive on the part of the entire Development and Marketing/ Communications staff achieved many positive outcomes; the summary of contributions report can be found on page 27. Severe cuts in private and government funding were a challenge, but Institutional Advancement was able to secure 91 percent of the grant amount received in the prior fiscal year. Both the Annual Fund and Special Events did well. The alumni giving goal of $100,000 was surpassed, and the percentage of alumni giving rose from 3.7 to 4.1 percent. Unrestricted funds more than doubled, from $98,273

last year to $244,195 this year. Additionally, restricted funds rose from $433,425 to $574,314. The number of annual fund donors increased from 1,127 to 1,468. Donations were higher from corporations, faculty and staff, friends, organizations, and parents, and more employees, organizations, and parents contributed. The Golf Classic raised $53,488, and the Scholarship Ball 2011, honoring Mary Stengel Austen, President and CEO of Tierney, raised $232,156. Both of these events benefit student financial aid. Institutional Advancement also secured nine new named scholarships that will be awarded in the upcoming year and will be showcased at the Annual Scholarship Stewardship Dinner on September 22, 2011. Planned giving fundraising doubled, thanks to a milestone achieved through a joint contribution made by alumna Brenda Nadijcka-Higgins ’73 and her husband, Brian Higgins. They contributed a $100,000 charitable gift annuity, which elevates them to the status of the Founders’ Society, for which they will be recognized in Fall 2011. In addition to shepherding the launch of Holy Family’s new brand identity, as described earlier, the Marketing and Communications Department successfully advanced the University’s mission through the hard work of its various functional areas: media relations, online communications, editorial

services, creative services, and marketing and advertising. News media coverage cast a positive light on several of Holy Family’s most important recent initiatives, including the new EdD program, the Title III grant from the U.S. Department of Education, and the Alternative Spring Break trip to the Gulf Coast. Student research into the effects of Facebook use on emotional health and the impact of waitresses’ hair colors on their tip amounts was highlighted regionally, nationally, and internationally. Numerous faculty and staff were quoted as expert sources. Holy Family University Magazine was honored with a Silver Cuppie Award from The Association of Communicators in Education for the feature “Playing for Laughs.” The department produced nearly 150 print projects for on-campus clients, complete with extensive rebranding. The University home page was upgraded with a Flash rotation that serves as a current events promotional space highlighting events, speakers, and stories. New microsites for digital forensics programming, the doctor of education degree, strategic planning, and other offices were also created throughout the year.

Alumni Relations and Parents Holy Family hosted our Annual Alumni Reunion and Awards Dinner in November 2010. The University was proud to present

our inaugural Arts and Sciences Alumni Award to Dr. Keith A. Lafferty ’89. Dr. Lafferty travelled to Haiti with a team of medical personnel to provide emergency care just days after the devastating earthquake and has returned several times since to assist in relief efforts. Last year, Dr. Lafferty and a group of lifelong friends from Holy Family created the Science is Beautiful Scholarship, in memory of Dr. Susan Nowak. The scholarship pays tribute to this dear friend and classmate who passed away and reminds us all of the lasting connection between Holy Family University and the exceptional students who have graced our campus. They honor our institution by living our mission every day. The Senior Class 2011 Legacy Program raised $5,053, which was matched by the senior class faculty moderator, Dr. Mary Kay Doran, for a total of $10,106. The seniors were pleased to use the monies raised to purchase furniture for the Upper Lobby in the Campus Center. The campaign officially ended with a Pinning Ceremony and Dinner on April 28, 2011, hosted by Sister Francesca. The Office of Alumni Relations and Parents also has updated more than 3,500 alumni records in order to keep contact information current. This project allows Holy Family to help our alumni remain connected to the University through publications like the University magazine and invitations to campus events, and to each other via social networking.

Milestones

F in ancial Report Revenues Tuition and Fees Federal, State, Private Gifts and Grants

$51,698,032 1,499,406

Fundraising Income (Scholarship Ball and Golf Classic)*

285,643

Interest Income

319,332

Net Room and Board

669,308

Gain on Investments Other Sources (bookstore, vending, and room rental) Total Unrestricted Revenues

1,305,113 309,318 $56,086,152

* The figures reported for the Golf Classic and Scholarship Ball represent net revenue for the events

Expenditures Instructional

$18,100,887

Academic Support

4,811,156

Student Services

5,863,240

Institutional Support

12,934,295

Institution Based Student Aid

13,984,726

Total Education and General Expenditures

Increase in Fund Balance

other sources (1%) gain on investments (2%) net room and board (1%) institution based student aid (25%)

$55,694,304 institutional support (23%)

F und Balance Total Unrestricted Revenues Total Education and General Expenditures

tuition and fees (92%)

$56,086,152 55,694,304 $391,848

federal, state, private gifts and grants (2%) fundraising (1%) interest income (1%)

instructional (32%)

academic support (9%) student services (11%)

Total Contributions Unrestricted $244,195 Restricted 574,314

unrestricted (15%)

restricted (34%)

Events 384,485 Capital Gifts

135,598

Planned Gifts

87,857

Endowment Gifts Total

252,006 $1,678,455

* The figures reported for the Golf Classic and Scholarship Ball represent gross revenue for the events.

endowment gifts (15%) planned gifts (5%)

events (23%) capital gifts (8%)

Contributions By Constituency Alumni

$120,758

Corporations

558,135

Faculty/Staff

38,731

Foundations

175,656

Friends

259,306

Government

217,377

Organizations

308,492

Total

$1,678,455

corporations (33%) alumni (7%)

faculty/staff (2%) foundations (11%)

friends (16%) organizations (18%)

government (13%)

Board of Trustees & Executive Officers Board of Trustees Dennis Colgan, Chair Sister M. Rita Partyka, csfn, ’65, Vice Chair Sister M. Rosemarie Griffin, csfn, ’63, Secretary Sister M. Janice Kobierowski, csfn, ’64, Assistant Secretary

Sister M. Janice Kobierowski, csfn, ’64

to the Board

Ray Angelo President and CEO, Westinghouse Lighting Corporation

Albert T. Chadwick iii President, A.T. Chadwick Company, Inc.

Dennis J. Colgan Chairman Emeritus, Barthco International, Inc. President, Cove Investments, LP

Kamal Dua Partner and Market Leader, Advisory Services, Mitchell & Titus LLP

Luz Duque-Hammershaimb, md Retired Vice President, Clinical Development, MedImmune, Inc./Astra Zeneca

Assistant Secretary to the Board, Holy Family University

Sister Kathleen Maciej, csfn

Robert E. Tepfer First Vice President, Investment Officer, Wells Fargo Advisors

Robert Truitt

Principal, Saint Adalbert School

Retired President, Beverage Division, Crown Cork and Seal USA, Inc.

Dominic Marano

John W. Turner Jr.

President, American Helper

CEO, Turner Industries

Walter McKeon

Mary Keirans Vassallo ’85

Retired President, McKeon Company

Community Volunteer

Sister Teresa Mika, csfn Accountant, Trinity Mother Frances Health System

Trustee Emeritus

Andrew Miller

Edward W. Micek, md

Executive Vice President & Chief Lending Officer, Beneficial Bank

Retired Medical Director of the Industrial Clinic, Nazareth Hospital

Frank J. Mummolo, phd, pe President and CEO, TMI, LLC

George W. Nise Retired President and CEO, Beneficial Bank

Sister Francesca Onley, csfn, ’59, phd, ex officio President, Holy Family University

Sister Rita Partyka, csfn, ’65 Sisters of the Holy Family of Nazareth

Anne M. Gallagher

Sister Gemma Pepera, csfn

Educator and Volunteer

Sisters of the Holy Family of Nazareth

Carl F. Gregory

Anne Marie Pettit ’69

Executive Officers Sister Francesca Onley, csfn, ’59, phd President

Sister Maureen McGarrity, csfn, phd Vice President for Academic Affairs

John Jaszczak, bs, cpa Vice President for Finance and Administration

Margaret Swoboda Kelly, ma

Chairman Emeritus, Third Federal Bank

Retired Principal, Towers Watson

Vice President for Institutional Advancement

Patrick T. Ryan

Sister Rosemarie Griffin, csfn, ’63

Partner, Montgomery, McCracken, Walker & Rhoads, LLP

Robert H. Lafond, mcis

Sisters of the Holy Family of Nazareth

Albert M. Tantala Sr., pe

Loretta Hennessey ’71

President, Tantala Associates, LLC, Consulting Engineers

President, L. Hennessey Associates LLC

Sister Marie Kielanowicz, csfn Sisters of the Holy Family of Nazareth

Albert W. Tegler Jr. President, Tegler McHenry and Associates Inc.

Vice President for Information Technology

Sister Marcella Binkowski, csfn, edd Vice President for Student Services

Dedication The Report of the President 2010-2011 is dedicated to the memory of five irreplaceable members of Holy Family University’s community: Sister M. Bernadette Donahue, CSFN, Joan Zieja, Rita Casey ’85, Thomas J. Holt Sr., and Sister Medarda Synakowska, CSFN.

Sister M. Bernadette Donahue, csfn, died on August 4, 2010, following an illness. S. Bernadette had worked in the Business Office at Newtown since its opening in 1997 as Associate Treasurer and Assistant to the Director of the Newtown facility. She was a member of the Board of Trustees from 1989 to 1995. She also served on the Middle States Reaccreditation Committee prior to her illness.

Joan Zieja died on August 24, 2010. She was an Assistant Professor in the School of Nursing and Allied Health Professions and began teaching at Holy Family in 1984. A beloved colleague and mentor, Joan’s specialty was gerontology. She also coordinated the Parish Nursing program and ran the Holy Family Neighborhood Center, which provided health education to the community during the mid-nineties. Additionally, she was Chair of the Mission Effectiveness Team at the University.

Rita Casey ’85 died on Tuesday, December 28, 2010, after a battle with cancer. She was an alumna and a staff member at Holy Family University for 25 years, serving as the college nurse and then as Director of Health Services. She coordinated University-wide health and education programs, serving students, faculty, and staff alike. The University dedicated a plaque in her memory recognizing her active involvement with Holy Family and especially for her devotion to our students. Thomas J. Holt Sr. died on June 20, 2011. A prominent Philadelphia business leader, he served on Holy Family University’s Board of Trustees from 1984–1992 and was honored with the Corporate Leadership Award at our Scholarship Ball 2005. Tom and his wife, Joan, were well known supporters of Catholic education and of the Sisters of the Holy Family of Nazareth.

Sister Medarda Synakowska, csfn, died at the age of 97 on June 17, 2011. Sister was an instrumental figure for the CSFN community, Holy Family University, and Nazareth Hospital. She tirelessly served as Provincial Superior of the former Immaculate Conception Province from 1959-1971 and Superior General in Rome for the Congregation’s international provinces and ministries from 1971-1983, Chair of the Holy Family University Board of Trustees, and President of the Nazareth Hospital Board of Trustees, respectively. Even in retirement, she worked in the Financial Aid office on the Northeast Philadelphia Campus until she became seriously ill two years ago.

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