June 6, 2016
FASHIONMONTHLY
Adiam condimentum Purus, in consectetuer Proin in sapien. Fusce urna magna,neque eget lacus. Maecenas felis nunc, aliquam ac, consequat vitae, feugiat at, blandit vitae, euismod vel.
Suspendisse feugiat mi sed lectus aoreet nec interdum By Trenz Pruca
Malesuada quis, egestas quis, wisi. Donec ac sapien. Ut orci. Duis ultricies, metus a feugiat porttitor, dolor mauris convallis est, quis mattis lacus ligula eu augue. Sed facilisis. Morbi lorem mi, tristique vitae, sodales eget, hendrerit sed, erat lorem ipsum dolor. 1.888.930.6888 iDemo Thanks for meeting with me today. I've got some questions about the phone systems. Many businesses are moving to VOIP. What is VOIP? Tom: VOIP stands for Voice Over IP Protocol, and it's just the new way or the new technology that businesses are using telephone services now.
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They go over data, as opposed to over copper lines, and it's produced a whole host of benefits. iDemo What are the advantages of using VOIP? Tom: There's a lot of advantages. Often, lower costs are great. Deployment is so much easier. There's much reduced labor costs to install Voice over IP products. They are less expensive, the actual devices, and they are multi-functional. They do so much more than they used to do in the past. iDemo You're saying lower labor costs, and what tinged in my mind was, do I have to rewire my office for these things?
Tom: The very cool thing about the products that we sell, Voice Over IP, is that they use the data cabling that's already in place. For instance, if you have a computer somewhere, you can put a Voice Over IP phone where that computer is, even if that computer is using wi-fi. We have Voice Over IP wi-fi phones that will pick the signal up from your corporate wi-fi and allow it to communicate with all the other telephones and the outside world. Also, you don't need voice cabling when you are installing a new building, for instance, which can save thousands of dollars. $150 a
FASHIONMONTHLY June 6, 2016
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5 Tips for Choosing an IP PBX for Your Small Business By Trenz Pruca
cable run, easy, you don't have to spend. iDemo That sounds great. So you can actually take your phone because it's wi-fi and move it from office to office? Tom: Yes. All it needs is power, so just the transformer in an electrical outlet. And as long as it's connected to your SSID, wi-fi phones work virtually anywhere the range is good enough. iDemo Wow, that's great. Tom: It is. It is. iDemo How can I reduce costs? Tom: You can reduce costs a number of ways. Because telecom was a monopoly for a long time, a lot of people are still on legacy plans that they pay an awful lot of money. I just had a customer last week that was paying $75 per line still for their old analog lines. We were able to get them into a whole new phone system, reduce their costs, and actually it turned into a free phone system because the operational costs of running the phone system through us were less than they were charged just for the lines alone with the phone company. It was pretty amazing. iDemo Excellent. So with this system, I can change the way I do business then and save money? Tom: Some of the advantages on that is Voice Over IP, because it works through the internet, it allows people to work from their home. We've got customers that don't even have an office. It sounds astonishing, but they have about 20 staff that are all over the world, and they're all interconnected through the phone system that we supply in a central server area. They use a mobile app on their mobile phone, and they also use a desk phone, but at their various homes across the globe. Pretty amazing. iDemo That sounds like teleworking. Is that what the word is called? Tom: Remote worker, I guess you'd call it. iDemo Remote worker? Tom: The nice thing about that is, that if you're paying a lot for real estate, which is not cheap, then you can actually outsource your workers. It saves on a whole bunch of things. Real estate costs. It saves on transport costs. It saves infrastructure. It saves the remote worker having to drive in and out of work, gasoline. If you're a green person and you want to reduce climate change, then having them work from home is fantastic. Also, better work attitudes from your remote workers when they're working from their home as opposed to having to come in every single day. You can blend that, so they come in two days a week or four days a week, and then for one day a week they can work from home. But it's just like they were at their office, because the phone system is connected seamlessly, whether it's in the office or across the world. iDemo A great system, it sounds like. What's the advantage of us dealing with TMSI? What can you offer over the phone company?
: It's huge. It's huge. The biggest thing that we have is personal service. If you ever pick up the phone and you have to call the phone company, in this case, Telus, or even Shaw ... I called Shaw just a couple of days ago. I was 81st in line on hold. 81st. So yes, I can press one to get a call back 90 minutes later. I got a call back, and guess what, I was on hold for another 39 minutes. I eventually just gave up. What a waste of time and money. With Telus, it's the same thing. A lot of their call centers are not even in Canada, so you've got a language challenge and you've also got got a time challenge. They feel that your time is not worth very much, so they don't mind putting you on hold. Tom: If you deal with us, you can communicate by text, which is almost instant. You can use Messenger, WhatsApp. We use all of those type of platforms. We have videos that we give you. You can just go onto TMSI.tel, look at all the banks of videos that are all customized to the individual thing that you want to do in your company, and it's very fast. You can get a name change. You can get a call route change. You can get call forwarding done, very, very quickly. Added numbers, added phones. They just get shipped to you and you plug them in. We just program a small script to download the profile that you wanted for that phone, and you're up and in business, no matter where you are. The advantages for support are huge, just huge. iDemo So you have developed an education channel that explains how to use these phones? Tom: Yeah. A lot of people, as you know, with your mobile phone and with your office phone, you basically are reduced within a matter of months to being able to just answer the phone and maybe dial out, and that's it. You might be lucky if you have a real intelligent person that can figure it out to call another phone in the next office, and that's about it. Which is really a shame, because if you're onboarding a new employee or you need a refresher for your employee, where do you go? You have to call the phone company, and they won't come in and train you. They'll maybe send you a brochure or a user manual that's 200 pages long.
FASHIONMONTHLY June
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96 PERCENT OF ALL BUSINESS OVERPAY TELECOM FOR SERVICES! Even the federal government likes our cost reduction strategy: http://bit.ly/1tpg7Wn Our Core Values: Choice
Justice Co-prosperity Good on you for joining our cause. Think Telus is giving you the BEST Value?? Did YOUR Business make $110 Million in NET Profits last quarter? If you are paying Telus for your services, you helped Telus make about $110 MILLION in the LAST 3 months… In profit! Check out this 2013 Quarterly Report from Telus: http:// bit.ly/17CaE6S or http://bit.ly/1htLBWd No seriously! Click on it and prepare to be amazed. Robin Hood Telecom will get some of that $110 million back into YOUR Bank account with minimal time investment on your behalf… When we save the client on phone bill reductions… the client chooses a plan from four different plans. Our RobinHoodTelecom PLAN IS 6 months saving fee and the client saves 100% thereon.
behalf. We have helped others save thousands of dollars annually, without changing services, your carrier, current plans or any other component.. We may however seek to obtain extra services, features, allowances, or long distance bundles for zero additional fees or
obligation. This process costs you nothing! The savings are yours! The benefits are ongoing! Call Toll Free 1+888-930-6888
About Us TMSI Telephony Managed Solutions Inc. is an authorized AVAYA Business Partner & Samsung Dealer in the Telecommunications market. Our association with AVAYA started in 1987. In the earlier years we performed the cabling for most, if not all, of the AVAYA data and voice installations in the Greater Vancouver Area. The total number of terminals installed would exceed 10,000. TMSI became the only western authorized AVAYA Dealer in the summer of 1990. TMSI has been a dealer of Samsung products since 2002. The Samsung brand has grown to become one of the most respected and valued names in consumer electronics all over the world. Some of our many customers include Covenant House, CH Robinson, Ocean Trailer, Family Services of Greater Vancouver, QuikSilver, Energizer Canada and hundreds of Offer: Come, share, prosper. Show to us your telecom other successful clients as well. Owner Tom MacDonald has expenses and we will take back what is yours. AND it’s always extensive experience in the voice data market, having been an free to you. Over $17 million returned to Small Business entrepreneur in this industry since 1980. Director of Sales & Owners like you so far. Project Management, Rick Gauthier has over 20 years of As mentioned, we are committed to negotiating substantial telephony experience. ongoing savings as part of our ‘Robin Hood’ campaign. TMSI follows the philosophy of AVAYA that is to “gain We ask your permission to proceed.. We will use our special customers for life.” We do this by not only providing the best knowledge, strategies and expertise to go the extra mile on your possible equipment and service, but also by thinking of other
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FASHIONMONTHLY June 6, 2016
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ways to help the customer. For example we have developed new innovative ways to save many customers on their monthly line charges and their long distances charges. We also help many customers get on the Internet by doing Web Page design & providing broadband and internet & VoiP services. All of this is done by providing advice and services that no other interconnect provides. We strive to remain the best communications company in the market by bringing you the best telecommunications products, services and innovative solutions. We look forward to being your “Telecom Business Partner”.
Infrastructure Concerns? By Trenz Pruca
Looking to join the ever-growing number of businesses using a cutting edge VoIP phone system, but concerned your infrastructure isn’t ready? No need to hesitate with that decision any longer. Ensuring your internet connection and network infrastructure can handle VoIP is relatively easy (unless you’ve got a large complex network). Let’s take a look at a few things you should know: Available bandwidth – Chances are you already most likely have a strong and reliable internet connection in the office (or else you wouldn’t be reading this). However, a lack of necessary bandwidth to properly transport your VoIP calls has crippled more than a few deployments. This is because many fail to realize that VoIP calls are made up of data packets and fail to increase their available bandwidth before utilizing VoIP. Prior to making the switch to VoIP, you should calculate the total bandwidth needed to send ceive your calls. You can do this by multiplying the number of anticipated simultaneous calls multiplied by the packet size of the voice codec you will be using (like G.722 or G.729). There are some great bandwidth calculators online that can help you with this.
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Ensuring and Managing Quality of Service (QoS) – All voice calls are sensitive to interference and since most VoIP calls will be sharing bandwidth with the rest of your data, you may want to prioritize or even segment your voice traffic. Doing this enables you to avoid the following issues which result in poor calling experiences: Latency: Delay of packet delivery Jitter: Variations in delay of packet delivery Packet Loss: Too much traffic in the network cause the network to drop packets Burstiness of Loss and Jitter: Loss and discards (due to jitter) tend to occur in bursts Once you’ve taken a look at each of these items in relation to your current internet connection and network infrastructure, you should be in a good position to move on to the next steps. This includes: Increasing bandwidth Replacing or expand your existing network infrastructure When it comes to the second item, your networking infrastructure, it is important to know that the switches and routers of today are for more advanced than the ones you may be running. Today’s networking equipment come with features that allow the shaping of traffic and tools to ensure QoS. They’re also nowhere near as expensive as you might think, so if it’s been a while since you’ve upgraded your network, you should definitely take a look at what’s currently available. So don’t let your current infrastructure scare you away from VoIP. If you take into account the factors listed, you are going to stop any issues before they start. FAQ Frequently Asked Questions Why Would I Need A Support Agreement? Protecting your investment? The safety of the time and finances invested in the purchase of your telephony equipment. Decision-makers are responsible to the company bottom line. What better way to meet that responsibility than by knowing, in advance, your telephony operating costs. Imagine a day at the office without telephones. It sounds nice, but also imagine customer perception and the amount of lost business. As a Support Agreement customer TMSI guarantees inventory of your particular telephony equipment and technicians to minimize the amount of down time should equipment fail. Do I Have To Buy A Support Agreement From TMSI? TMSI has the knowledge and expertise concerning the working of your equipment, pertaining to your company. We were there at the planning stages with you. Mapping, cabling, programming, training, implementation were all achieved by TMSI and your company, as a team. Our customer records allow a continuing historical reference for your needs and queries. Would you want someone else to charge your company
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the time it would take to achieve what we already have in place? Does TMSI sell headsets and other peripherals? TMSI is proud to offer other products to help make your business run more smoothly! We sell Headsets, Conference units, Cordless Phones, Bell ringers, Door phones and
uninterruptible power supplies to name just a few. Anything you may need we are just a phone call away! Also check our product list for some examples of things we carry. What is the warranty on any products or system purchases? Different companies have different warranties! Avaya Partner or IP Office systems have a 1 year manufacturer’s warranty. Headsets and Polycom conference units also have 1 year manufacturer’s warranty. Samsung has the best in the business with a FIVE year manufacturer’s replacement warranty! I want to buy a phone system but I don’t know where to begin? Buying the right phone system might seem like a daunting task but it doesn’t have to be! By calling our Director of Sales & Project Management Rick Gauthier he will help you make the right choice! From an onsite visit to see first hand what your needs are, to discussing your options, planning and quoting a system, Rick will help you to the end and give you honest reliable information to make an informed decision. Feel free to give him a call, he will be glad to help you out! 7 Facts You Need to Know About Your Old School Phone Company 1. Being loyal doesn’t pay: Generally speaking, businesses that have remained with any of the Cartel’s services for any
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length of time NEVER get a reduction in service costs the way new clients do. New client acquisitions STILL REMAIN the Telco’s primary growth goals. There is absolutely no point in pouring expensive resources into customer retention UNTIL the customers threaten to leave. This makes loyal clients subject
to paying THE HIGHEST rates for services. Robin Hood Telecom will make loyalty pay. 2. Getting lower prices isn’t that easy: So shouldn’t all businesses just call up and get lower rates from Telus and other Telcos in the Cartel? Sure they should. Most don’t. Most businesses chase higher revenues and not lower expenses. (Gee sounds like the Telcos…) Assigning resources to lower operating costs is only done when a company faces a crisis in cash or it’s economic status. Then its all about cutting costs. This usually is done by cutting staff. And try calling Telus to get your rates reduced. Telus has anticipated this and makes getting to the right people in the right department a challenge. There is no phone number to call. It’s THE PHONE COMPANY. How hard can it be to get a dedicated phone number to call for loyal customers? Then you have to know what to ask, what to say and how to say it. Then you must be patient and initiate several calls. Then you cannot get a new quote in writing with the lower rates easily – if at all. You get our 30 years working in the Telecom business doing all this for you for a price you won’t believe. Robin Hood Telecom. 3. You do not see Business Telecom line rates advertised by the Cartel. Why? You see Mobile Phone prices advertised ALL the time on TV, radio and print advertising. That’s because it is VERY competitive and a growth business. That’s because it’s not competitive. No competition, no need to earn your business. You and Robin Hood Telecom services rock!
FASHIONMONTHLY June 6, 2016
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4. do not get notified when prices go down. Imagine paying the same price for a computer that you did 10 years ago. And the supplier doesn’t tell you that prices have dropped. The rules and rates are changing but you are never notified if its to YOUR ADVANTAGE. You can get lower prices through Robin Hood Telecom this time
features and functionality they want to pay for (particularly, offering more customization for specific users). If customization is important, buyers should make this clear up-front when working with PBX providers. Buyers may have to shop around to find a hosted provider that offers the perfect bundle. Alternatively, buyers should have a detailed list of features for hosted providers to ensure they are given an accurate price quote. Did YOUR Business make $300 Million in NET Profits 3. EASE OF CUSTOMIZATION last quarter? If you are paying Telus for your services, you Customization is often attainable with on-premise systems, as helped Telus make about $300 MILLION in the LAST 3 an on-staff IT professional commonly oversees the system’s months. In profit! Check out this 2012 Quarterly Report from deployment and management. With hosted systems, Telus: http://bit.ly/17CaE6S No seriously! Click on it and customization is often handled by the provider. While vendors prepare to be amazed. Robin Hood Telecom will get some of may offer some customization, they are often unable to make that $300 million back into YOUR Bank account with minimal extreme customizations for every customer. time investment on your behalf. If your system requires advanced customization, onpremise PBX may be a more reasonable option. If choosing a We would like to proceed and save you money hosted option, work with a vendor to discuss the exact immediately. This process costs you nothing, we simply share a customizations you need and what they can offer. portion of the savings retrieved. USER EXPERIENCE To ensure voice quality, on-premise PBX systems will prioritize 5 Tips for Choosing an IP PBX for Your Small Business data traffic. With hosted PBX solutions, voice and data packets The proliferation of hosted-private branch exchange will often fight for preference, which leads to deteriorated voice (PBX) solutions has led to a surplus of information about these quality. virtual telephony systems. But small business owners should consider the pros and cons of both hosted PBX and on-premise News PBX systems when evaluating a new system for their offices. Attention all Businesses in British Columbia. The FCC in Business phone systems reviewer Software Advice has the USA is in the process of accelerating the transition of recently put together an article discussing the five important Phone service to VoIP. US businesses that do not move to VoIP considerations for small business owners deciding between now they will be forced to in the future in all likelihood. Cloud-based and on-premise PBX systems. The team at “The Federal Communications Commission (FCC) has Software Advice suggests that buyers consider the following: invited US carriers to start testing the process of migrating 1. THE REAL TOTAL COST OF OWNERSHIP customers away from copper wireline infrastructure to IP-based On-premise systems typically require a large upfront networks.” Decisions on the proposals will be made in May. investment, while hosted systems are paid for with more Some tests are underway and more will start shortly. affordable, monthly payments. But buyers should consider the (FCC invites carriers to test wireline-to-IP migration ) Jan 31, total cost of ownership (TCO) of these systems in addition to 2014 the initial capital necessary to purchase a new phone network. Can Canada be far behind? For example, a recent study from No Jitter, Comparing the You can start with RobinHood Telecom now and save TCO for 24 UC/IP-PBX Solutions, showed that after only thousands immediately or continue to pay higher monthly fees three years, the TCO of Cloud-based systems was greater than and wait to be forced to transition by the CRTC later. on-premise solutions. In addition, while the initial investment The major phone companies are going to switch end users was largely absorbed in year one for on-premise systems, costs to VoIP but the bill will remain the same for the end user and increased at a steady rate with hosted PBX systems. you not be saving any money on the services. 2. THE VALUE OF SPECIFIC VS. BUNDLED We can introduce your business into the new technology, FUNCTIONALITY you can keep using your current PBX, keep your existing Today, the technical capabilities of hosted and on-premise PBX phone numbers and save big dollars. systems are largely equal. One difference, however, is how these features are bundled. Hosted PBX providers commonly bundle features and charge a set per-user price. On-premise PBX, on the other hand, often provides buyers greater flexibility on the