TMSI iDemo

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iDemo Always Handy On Your Phone

All The Information For A Well Informed Decision

VOIP saves you money!! iDemo!Thanks for meeting with me today. I've got some questions about the phone systems. Many businesses are moving to VOIP. What is VOIP? Tom:! VOIP stands for Voice Over IP Protocol, and it's just the new way or the new technology that businesses are using telephone services now.

They go over data, as opposed to over copper lines, and it's produced a whole host of benefits.

iDemo!

That sounds like teleworking. Is that what the word is called?

Tom:! Remote worker, I guess you'd call it. iDemo!

Remote worker?

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What are the advantages of using VOIP? Tom:! There's a lot of advantages. Often, lower costs are great. Deployment is so much easier.

There's much reduced labor costs to install Voice over IP products. They are less expensive, the actual devices, and they are multi-functional.

They do so much more than they used to do in the past. iDemo!

You're saying lower labor costs, and what tinged in my mind was, do I have to rewire my office for these things?

Tom:! The very cool thing about the products that we sell, Voice Over IP, is that they use the data cabling that's already in place. For instance, if you have a computer somewhere, you can put a Voice Over IP phone where that computer is, even if that computer is using wi-fi. We have Voice Over IP wi-fi phones that will pick the signal up from your corporate wi-fi and allow it to communicate with all the other telephones and the outside world. Also, you don't need voice cabling when you are installing a new building, for instance, which can save thousands of dollars. $150 a cable run, easy, you don't have to spend. iDemo!

That sounds great. So you can actually take your phone because it's wi-fi and move it from office to office?

Tom:! Yes. All it needs is power, so just the transformer in an electrical outlet. And as long as it's connected to your SSID, wi-fi phones work virtually anywhere the range is good enough. iDemo!

Wow, that's great.

Tom:! It is. It is. iDemo!

How can I reduce costs?

Tom:! You can reduce costs a number of ways.

Because telecom was a monopoly for a long time, a lot of people are still on legacy plans that they pay an awful lot of money. I just had a customer last week that was paying $75 per line still for their old analog lines. We were able to get them into a whole new phone system, reduce their costs, and actually it turned into a free phone system because the operational costs of running the phone system through us were less than they were charged just for the lines alone with the phone company. It was pretty amazing. iDemo!

Excellent. So with this system, I can change the way I do business then and save money?

Tom:! Some of the advantages on that is Voice Over IP, because it works through the internet, it allows people to work from their home. We've got customers that don't even have an office. It sounds astonishing, but they have about 20 staff that are all over the world, and they're all interconnected through the phone system that we supply in a central server area. They use a mobile app on their mobile phone, and they also use a desk phone, but at their various homes across the globe. Pretty amazing.

Tom:!

The nice thing about that is, that if you're paying a lot for real estate, which is not cheap, then you can actually outsource your workers. It saves on a whole bunch of things.

Real estate costs. It saves on transport costs. It saves infrastructure. It saves the remote worker having to drive in and out of work, gasoline. If you're a green person and you want to reduce climate change, then having them work from home is fantastic. Also, better work attitudes from your remote workers when they're working from their home as opposed to having to come in every single day. You can blend that, so they come in two days a week or four days a week, and then for one day a week they can work from home. But it's just like they were at their office, because the phone system is connected seamlessly, whether it's in the office or across the world.

company, and it's very fast. You can get a name change. You can get a call route change. You can get call forwarding done, very, very quickly.

Added numbers, added phones.

They just get shipped to you and you plug them in. We just program a small script to download the profile that you wanted for that phone, and you're up and in business, no matter where you are. The advantages for support are huge, just huge.

iDemo!So you have developed an education channel that explains how to use these phones?

Tom:! Yeah. A lot of people, as you know, with your mobile phone and with your office phone, you basically are reduced within a matter of months to being able to just answer the phone and maybe dial out, and that's it. You might be lucky if you have a real intelligent person that can figure it out to call another phone in the next

iDemo!

A great system, it sounds like. What's the advantage of us dealing with TMSI? What can you offer over the phone company?

Tom:! It's huge. It's huge. The biggest thing that we have is personal service. If you ever pick up the phone and you have to call the phone company, in this case, Telus, or even Shaw ... I called Shaw just a couple of days ago. I was 81st in line on hold. 81st. So yes, I can press one to get a call back 90 minutes later. I got a call back, and guess what, I was on hold for another 39 minutes. I eventually just gave up.

What a waste of time and money. With Telus, it's the same thing. A lot of their call centers are not even in Canada, so you've got a language challenge and you've also got got a time challenge. They feel that your time is not worth very much, so they don't mind putting you on hold.

Tom:! If you deal with us, you can communicate by text, which is almost instant. You can use Messenger, WhatsApp. We use all of those type of platforms. We have videos that we give you.

You can just go onto TMSI.tel, look at all the banks of videos that are all customized to the individual thing that you want to do in your

office, and that's about it. Which is really a shame, because if you're onboarding a new employee or you need a refresher for your employee, where do you go? You have to call the phone company, and they won't come in and train you. They'll maybe send you a brochure or a user manual that's 200 pages long.

Tom:! The best thing to do is to call us up and say, "I got a new on-boarding. Karen is just coming on. She's starting next week. She needs to know how to use the phone. We need to set up her user password, her voice mail and her email address, and make sure she knows how to transfer calls, park calls, answer calls, make calls efficiently." We send a video on that. So part of your on boarding package for Karen is the telephone side of it, the voice side of it. So much simpler. I don't know why we haven't been doing this for years, but here we are.