Learn How VOIP saves you money!! iDemo! Excellent. So with this system, I a call back 90 minutes later. I got a call back, and can change the way I do business then and save guess what, I was on hold for another 39 money? minutes. I eventually just gave up. What a waste of time and money. With Telus, it's Tom:! Some of the advantages on that is Voice the same thing. Over IP, because it works A lot of their call centers are not even in Canada, so you've got a language challenge and you've also got got a time challenge. They feel iDemo! Thanks for meeting with me today. I've got that your some questions about the phone systems. Many time is not businesses are moving to VOIP. What is VOIP? worth very Tom:! VOIP stands for Voice Over IP Protocol, much, so and it's just the new way or the new technology they don't that businesses are using telephone services now. m i n d They go over data, as opposed to over copper putting lines, and it's produced a whole host of benefits. you on hold. iDemo! What are the advantages of using VOIP? through Tom:! If you deal with us, you can communicate the internet, it allows people to by text, which is almost instant. You can use Tom:! There's a lot of advantages. Often, lower work from their home. We've got customers that Messenger, WhatsApp. We use all of those type costs are great. Deployment is so much easier. don't even have an office. It sounds astonishing, of platforms. We have videos that we give you. There's much reduced labor costs to install Voice but they have about 20 staff that are all over the You can just go onto TMSI.tel, look at all the over IP products. They are less expensive, the world, and they're all interconnected through the banks of videos that are all customized to the actual devices, and they are multi-functional. phone system that we supply in a central server individual thing that you want to do in your They do so much more than they used to do in area. They use a mobile app on their mobile company, and it's very fast. You can get a name the past. phone, and they also use a desk phone, but at change. You can get a call route change. You can iDemo! You're saying lower labor costs, their various homes across the globe. Pretty get call forwarding done, very, very quickly. and what tinged in my mind was, do I have to amazing. Added numbers, added phones. They just get rewire my office for these things? iDemo! That sounds like teleworking. Is shipped to you and you plug them in. We just program a small script to download the profile Tom:! The very cool thing about the products that what the word is called? that you wanted for that phone, and you're up that we sell, Voice Over IP, is that they use the Tom:! Remote worker, I guess you'd call it. and in business, no matter where you are. The data cabling that's already in place. For instance, if you have a computer somewhere, you can put iDemo! Remote worker? a Voice Over IP phone where that computer is, even if that computer is using wi-fi. We have Tom:! The nice thing about Voice Over IP wi-fi phones that will pick the that is, that if you're paying a signal up from your corporate wi-fi and allow it lot for real estate, which is not to communicate with all the other telephones cheap, then you can actually and the outside world. Also, you don't need outsource your workers. It voice cabling when you are installing a new saves on a whole bunch of building, for instance, which can save thousands things. Real estate costs. It of dollars. $150 a cable run, easy, you don't have saves on transport costs. It saves infrastructure. It saves to spend. the remote worker having to iDemo! That sounds great. So you can drive in and out of work, actually take your phone because it's wi-fi and gasoline. If you're a green move it from office to office? person and you want to reduce climate change, then having Tom:! Yes. All it needs is power, so just the them work from home is transformer in an electrical outlet. And as long as fantastic. Also, better work it's connected to your SSID, wi-fi phones work attitudes from your remote virtually anywhere the range is good enough. workers when they're working advantages for support are huge, just huge. iDemo! Wow, that's great. from their home as opposed to having to come in every single day. You can blend that, so they Tom:! It is. It is. come in two days a week or four days a week, iDemo! So you have developed an education and then for one day a week they can work from iDemo! How can I reduce costs? channel that explains how to use these phones? home. But it's just like they were at their office, Tom:! You can reduce costs a number of ways. because the phone system is connected Tom:! Yeah. A lot of people, as you know, with Because telecom was a monopoly for a long time, seamlessly, whether it's in the office or across the your mobile phone and with your office phone, a lot of people are still on legacy plans that they world. you basically are reduced within a matter of pay an awful lot of money. I just had a customer months to being able to just answer the phone iDemo! A great system, it sounds like. last week that was paying $75 per line still for and maybe dial out, and that's it. You might be their old analog lines. We were able to get them What's the advantage of us dealing with TMSI? lucky if you have a real intelligent person that into a whole new phone system, reduce their What can you offer over the phone company? can figure it out to call another phone in the next costs, and actually it turned into a free phone Tom:! It's huge. It's huge. The biggest thing that office, and that's about it. Which is really a system because the operational costs of running we have is personal service. If you ever pick up shame, because if you're onboarding a new the phone system through us were less than they the phone and you have to call the phone employee or you need a refresher for your were charged just for the lines alone with the company, in this case, Telus, or even Shaw ... I employee, where do you go? You have to call the phone company. It was pretty amazing. called Shaw just a couple of days ago. I was 81st phone company, and they won't come in and in line on hold. 81st. So yes, I can press one to get train you. They'll maybe send you a brochure or
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authorized C o - AVAYA Business Partner & Samsung Dealer in prosperity the Telecommunications market. Our association with AVAYA started in 1987. In the earlier years Good on you for joining our cause. we performed the cabling for most, if not all, of Think Telus is giving you the BEST Value?? Did the AVAYA data and voice installations in the YOUR Business make $110 Million in NET Greater Vancouver Area. The total number of Profits last quarter? If you are paying Telus for terminals installed would your services, you helped Telus make about $110 exceed 10,000. TMSI became the MILLION in the LAST 3 months… In profit! only western authorized Check out this 2013 Quarterly Report from AVAYA Dealer in the summer of Telus: http://bit.ly/17CaE6S or http://bit.ly/ 1990. TMSI has been a dealer of 1htLBWd Samsung products since 2002. The Samsung brand has grown to become one of the most No seriously! Click on it and prepare to be respected and valued names in amazed. Robin Hood Telecom will get some of consumer electronics all over that $110 million back into YOUR Bank account the world. with minimal time investment on your behalf… Some of our many customers When we save the client on phone bill include Covenant House, CH reductions… the client chooses a plan from four Robinson, Ocean Trailer, Family different plans. Services of Greater Vancouver, QuikSilver, Energizer Canada and hundreds of other Our RobinHoodTelecom PLAN IS 6 months successful clients as well. saving fee and the client saves 100% thereon. Owner Tom MacDonald has extensive experience in the voice data market, having been an entrepreneur in this industry Offer: Come, share, prosper. Show to us your since 1980. Director of Sales & Project telecom expenses and we will take back what is Management, Rick Gauthier has over 20 years of yours. AND it’s always free to you. Over $17 telephony experience. million returned to Small Business Owners like TMSI follows the philosophy of AVAYA that is to you so far. “gain customers for life.” We do this by not only As mentioned, we are committed to negotiating providing the best possible equipment and substantial ongoing savings as part of our ‘Robin service, but also by thinking of other ways to Hood’ campaign. help the customer. For example we have We ask your permission to proceed.. We will use developed new innovative ways to save many our special knowledge, strategies and expertise customers on their monthly line charges and to go the extra mile on your behalf. We have their long distances charges. We also help many helped others save thousands of dollars customers get on the Internet by doing Web Page annually, without changing services, your design & providing broadband and internet & carrier, current plans or any VoiP services. All of this is done by providing other component.. We may however seek to advice and services that no other interconnect obtain extra services, features, allowances, or provides. long distance bundles for zero additional fees or
Infrastructure Concerns? Looking to join the ever-growing number of businesses using a cutting edge VoIP phone system, but concerned your infrastructure isn’t ready?
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No need to hesitate with that decision any longer. Ensuring your internet connection and network infrastructure can handle VoIP is relatively easy (unless you’ve got a large complex network). Let’s take a look at a few things you should know: Available bandwidth – Chances are you already most likely have a strong and reliable internet connection in the office (or else you wouldn’t be reading this). However, a lack of necessary bandwidth to properly transport your VoIP calls has crippled more than a few deployments. This is because many fail to realize that VoIP calls are made up of data packets and fail to increase their available bandwidth before utilizing VoIP. Prior to making the switch to VoIP, you should calculate the total bandwidth needed to send and
5 Tips for Choosing an IP PBX for Your Small Business I want to buy a phone system but I don’t know where to begin? Buying the right phone system might seem like a daunting task but it doesn’t have to be! By calling our Director of Sales & Project Management Rick Gauthier he will help you make the right choice! From an onsite visit to see first hand what your needs are, to discussing your options, planning and quoting a system, Rick will help you to the end and give you honest reliable information to make an informed decision. Feel free to give him a call, he will be glad to help you out! 7 Facts You Need to Know About Your Old School Phone Company
receive your calls. You can do this by multiplying the number of anticipated simultaneous calls multiplied by the packet size of the voice codec you will be using (like G.722 or G.729). There are some great bandwidth calculators online that can help you with this. Ensuring and Managing Quality of Service (QoS) – All voice calls are sensitive to interference and since most VoIP calls will be sharing bandwidth with the rest of your data, you may want to prioritize or even segment your voice traffic. Doing this enables you to avoid the following issues which result in poor calling experiences:
Frequently Asked Questions Why Would I Need A Support Agreement? Protecting your investment? The safety of the time and finances invested in the purchase of your telephony equipment. Decision-makers are responsible to the company bottom line. What better way to meet that responsibility than by knowing, in advance, your telephony operating costs. Imagine a day at the office without telephones. It sounds nice, but also imagine customer perception and the amount of lost business. As a Support Agreement customer TMSI guarantees inventory of your particular telephony equipment and technicians to minimize the amount of down time should equipment fail.
1. Being loyal doesn’t pay: Generally speaking, businesses that have remained with any of the Cartel’s services for any length of time NEVER get a reduction in service costs the way new clients do. New client acquisitions STILL REMAIN the Telco’s primary growth goals. There is absolutely no point in pouring expensive resources into customer retention UNTIL the customers threaten to leave. This makes loyal clients subject to paying THE HIGHEST rates for services. Robin Hood Telecom will make loyalty pay.
2. Getting lower prices isn’t that easy: So shouldn’t all businesses just call up and get lower rates from Telus and other Telcos in the Cartel? Sure they should. Most don’t. Most businesses chase higher revenues and not lower Latency: Delay of packet delivery expenses. (Gee sounds like the Telcos…) Jitter: Variations in delay of packet Do I Have To Buy A Support Agreement From Assigning resources to lower operating costs is only done when a company faces a crisis in cash delivery TMSI? or it’s economic status. Then its all about cutting Packet Loss: Too much traffic in the network TMSI has the knowledge and expertise costs. This usually is done by cutting staff. And concerning the working of your equipment, try calling Telus to get your rates reduced. Telus cause the network to drop packets pertaining to your company. We were there at has anticipated this and makes getting to the Burstiness of Loss and Jitter: Loss and discards the planning stages with you. Mapping, cabling, right people in the right department a challenge. (due to jitter) tend to occur in bursts programming, training, implementation were all There is no phone number to call. It’s THE Once you’ve taken a look at each of these items achieved by TMSI and your company, as a team. PHONE COMPANY. How hard can it be to get a in relation to your current internet connection Our customer records allow a continuing dedicated phone number to call for loyal and network infrastructure, you should be in a historical reference for your needs and queries. customers? Then you have to know what to ask, good position to move on to the next steps. This Would you want someone else to charge your what to say and how to say it. Then you must be company the time it would take to achieve what patient and initiate several calls. Then you includes: cannot get a new quote in writing with the lower we already have in place? rates easily – if at all. You get our 30 years Increasing bandwidth Does TMSI sell headsets and other working in the Telecom business doing all this Replacing or expand your existing network peripherals? for you for a price you won’t believe. Robin infrastructure TMSI is proud to offer other products to help Hood Telecom. When it comes to the second item, your make your business run more smoothly! We sell 3. You do not see Business Telecom line rates networking infrastructure, it is important to Headsets, Conference units, Cordless Phones, advertised by the Cartel. Why? You see Mobile know that the switches and routers of today are Bell ringers, Door phones and uninterruptible Phone prices advertised ALL the time on TV, for more advanced than the ones you may be power supplies to name just a few. Anything you radio and print advertising. That’s because it is running. Today’s networking equipment come may need we are just a phone call away! Also VERY competitive and a growth business. That’s with features that allow the shaping of traffic check our product list for some examples of because it’s not competitive. No competition, no things we carry. and tools to ensure QoS. need to earn your business. You and Robin Hood They’re also nowhere near as expensive as you might think, so if it’s been a while since you’ve upgraded your network, you should definitely take a look at what’s currently available.
What is the warranty on any products or system purchases?
Different companies have different warranties! Avaya Partner or IP Office systems have a 1 year So don’t let your current infrastructure scare you manufacturer’s warranty. Headsets and Polycom away from VoIP. If you take into account the conference units also have 1 year manufacturer’s factors listed, you are going to stop any issues warranty. Samsung has the best in the business with a FIVE year manufacturer’s replacement before they start. warranty! FAQ
Telecom services rock! 4. You do not get notified when prices go down. Imagine paying the same price for a computer that you did 10 years ago. And the supplier doesn’t tell you that prices have dropped. The rules and rates are changing but you are never notified if its to YOUR ADVANTAGE. You can get lower prices through Robin Hood Telecom this time.
5 Tips for Choosing an IP PBX for Your Small Business
Did YOUR Business make $300 Million in NET Profits last quarter? If you are paying Telus for your services, you helped Telus make about $300 MILLION in the LAST 3 months. In profit! Check out this 2012 Quarterly Report from Telus: http://bit.ly/17CaE6S No seriously! Click on it and prepare to be amazed. Robin Hood Telecom will get some of that $300 million back into YOUR Bank account with minimal time investment on your behalf.
We would like to proceed and save you money immediately. This process costs you nothing, we simply share a portion of the savings retrieved.
5 Tips for Choosing an IP PBX for Your Small Business The proliferation of hosted-private branch exchange (PBX) solutions has led to a surplus of information about these virtual telephony systems. But small business owners should consider the pros and cons of both hosted PBX and on-premise PBX systems when evaluating a new system for their offices. Business phone systems reviewer Software Advice has recently put together an article discussing the five important considerations for small business owners deciding between Cloud-based and on-premise PBX systems. The team at Software Advice suggests that buyers consider the following:
on-premise solutions. In addition, while the initial investment was largely absorbed in year one for on-premise systems, costs increased at a steady rate with hosted PBX systems. 2. THE VALUE OF SPECIFIC VS. BUNDLED FUNCTIONALITY Today, the technical capabilities of hosted and on-premise PBX systems are largely equal. One difference, however, is how these features are bundled. Hosted PBX providers commonly bundle features and charge a set per-user price. On-premise PBX, on the other hand, often provides buyers greater flexibility on the features and functionality they want to pay for (particularly, offering more customization for specific users). If customization is important, buyers should make this clear up-front when working with PBX providers. Buyers may have to shop around to find a hosted provider that offers the perfect bundle. Alternatively, buyers should have a detailed list of features for hosted providers to ensure they are given an accurate price quote. 3. EASE OF CUSTOMIZATION Customization is often attainable with on-premise systems, as an on-staff IT professional commonly oversees the system’s deployment and management. With hosted systems, customization is often handled by the provider. While vendors may offer some customization, they are often unable to make extreme customizations for every customer.
If your system requires advanced customization, on-premise PBX may be a more reasonable option. If choosing a hosted option, work with a 1. THE REAL TOTAL COST OF OWNERSHIP vendor to discuss the exact customizations you On-premise systems typically require a large need and what they can offer. upfront investment, while hosted systems are paid for with more affordable, monthly 4. USER EXPERIENCE To ensure voice quality, on-premise PBX payments. But buyers should consider the total systems will prioritize data traffic. With cost of ownership (TCO) of these systems in hosted PBX solutions, voice and data packets addition to the initial capital necessary to will often fight for preference, which leads to purchase a new phone network. deteriorated voice quality. For example, a recent study from No Jitter, Comparing the TCO for 24 UC/IP-PBX Solutions, showed that after only three years, the TCO of Cloud-based systems was greater than
News Attention all Businesses in British Columbia. The FCC in the USA is in the process of accelerating the transition of Phone service to VoIP. US businesses that do not move to VoIP now they will be forced to in the future in all likelihood. “The Federal Communications Commission (FCC) has invited US carriers to start testing the process of migrating customers away from copper wireline infrastructure to IP-based networks.” Decisions on the proposals will be made in May. Some tests are underway and more will start shortly. (FCC invites carriers to test wireline-to-IP migration ) Jan 31, 2014 Can Canada be far behind? You can start with RobinHood Telecom now and save thousands immediately or continue to pay higher monthly fees and wait to be forced to transition by the CRTC later. The major phone companies are going to switch end users to VoIP but the bill will remain the same for the end user and you not be saving any money on the services. We can introduce your business into the new technology, you can keep using your current PBX, keep your existing phone numbers and save big dollars.