Home Instead
York & Ryedale newsletter
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Check out our website: www.caregiver support.co.uk
June 2019
York & Ryedale Thinking Big Home Instead York & Ryedale had some fantastic news last month! We were presented with our certificate for achieving 1st place for Think Big 2019, a Home Instead National Award, rewarding offices for outstanding quarterly results.
Superbreak staff discount Did you know, as a CAREGiver of Home Instead you are entitled to 10% discount off all UK & Overseas holidays and breaks at www. superbreak.com Discounts include: ▲ UK rail breaks including Eurostar ▲ Euro city breaks including exclusive flight packages from 14 regional airports ▲ Theatre and concert breaks ▲ Theme park and attraction
getaways including Disneyland Paris and much more! Superbreak also have a Specialist Groups Department that can cater for Stag and Hen weekends and corporate days out. Your unique link to access your 10% discount and to start saving is www.superbreak.com/go/hb902. Alternatively, you can contact our call centre, which is open 7 days a week on 01904 436 002 quoting HB902.
Pursuing Excellence by Advancing Quality
Week Many thanks to all of you who came into the office during PEAQ Week to complete our annual Satisfaction Survey. We will receive the results of this later on in the year and will be sure to be looking at implementing some new ideas as a result of the responses. Those who came in during PEAQ week have also been entered into our local Prize Draw for a £25.00 voucher, the result of this will be drawn over the next week or so, so keep an eye out!
Days out with your clients
You guys have been out and about recently with your clients on trips to the seaside, out to lunch, walks in the park and one client was even spotted having a pedicure! Keep those photos coming in... We love to see what you’re all getting up to!
Milestones for long service Well done Tracy and Helen Big congratulations to Tracy and Helen who have both completed their City & Guilds accredited Dementia & Alzheimer’s course. Both ladies joined Annette, who conducts the course over 3, 3 hour sessions, providing them with all the useful information to go out and provide quality care to Home Instead clients. If you’d be interested in completing the City & Guilds Dementia course, let us know and we will put you on the waiting list for the next group, later on in the year.
Two CAREGivers, Kelly and Daphne, both celebrated achieving long service milestones with Home Instead Senior Care York & Ryedale earlier this month. They celebrated 3 and 2 years respectively.
Congrats guys!
Welcome – the fantastic four Last month, we welcomed four fantastic new CAREGivers to the team. Joanna, Katy, Tracey and Kristine all took part in our 3-day introduction course, readying them to be able to go out in the field to help support our clients. Best of luck guys!
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Andy Boast
Carol Hirst
Care Manager
Daphne
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Garrett Charlene r Staff Co-ordinato
Karen Skouras
Recruiter
Jack Fisher Administrator HR Finance &
2014
2013
2011
2009
York franchise opens
New offices open in Clifton Moor
2012
HSBC BSA Franchise Finalist
C E L E B R AT I N G
SARY 2019 NIVER 2009 AN
York & Ryedale
British Care Awards – Regional Finalist Winner City & Guilds Dementia Training for CAREGivers & Local Community
Daphne Ellis Appointed General Manager Fraud protection workshops launched 2015
Luke Norbury Director Managing Childs nt Officer Roisheen Developme Community
2015
York Press Small Business of the Year Annette Dowson wins CAREGiver of the Year
2017
Minster FM Listener Award ‘The Elder’ Finalist and ‘The Top Ten Companion’ Homecare are launched Award winner Queens Award for Enterprise 2017
2016
Timeline
York & Ryedale’s
Home Instead Senior Care 10 Clifton Moor Business Village • James Nicolson Link, Clifton Moor • York YO30 4XG Telephone: 01904 690884 Email: info@hiscyork.co.uk • Web: www.homeinstead.co.uk/york
Safe ■ Effective ■ Caring ■ Responsive ■ Well-Led “Each Home Instead Senior Care® franchise office is independently owned and operated.”
2018
Top Twenty Homecare Award winner CQC Outstanding