Recommended quality care

Our services range widely across four types of support options including specialised services, making choosing home care easy.

We’re proud to have an increasing satisfaction rate among our clients. Not only are our clients satisfied with the care they receive; a significant number of them would recommend it to others.

Every year we commission a PEAQ (Pursuing Excellence by Advancing Quality) survey of clients and Care Professionals, carried out by WorkBuzz, an independent research organisation. In our latest results 97% of clients said that they would recommend Home Instead's services. It’s wonderful to hear so many clients singing our praises, and see that number rise year on year.

And where would quality care be without well-supported and satisfied Care Pros? Our latest PEAQ survey results found that 94% of Care Pros across the network are proud to work for Home Instead. There’s no doubt that our clients feel the benefit of a valued and content Care Pro.

Every year we strive to enhance the care we deliver and improve on our PEAQ ratings. When our clients speak from the heart and tell us what Home Instead adds to their life, it goes to show why we are the UK’s leading quality home care provider.