Welcome Home North Carolina! by HomeSmart

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Congratulations on making the Smart Move! This packet contains helpful information that will guide you through starting your career with HomeSmart. Please keep it in a safe place where you will be able to refer to it later. HomeSmart is the leading 100% brokerage in the nation and we continue to grow because of agents like you. Please let us know if you ever need anything, and remember...

It’s a Smart Move with HomeSmart!

RealSmart Agent Panel 4 SmartTools 6 Getting Started 8 Office 9 Paperwork Process 10 Support Directory BC

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RealSmart Agent RealSmart Agent is your tool for business development and resource for information as a HomeSmart agent. You can access RealSmart Agent at RealSmartAgent.com. Your username is the email you provided. The first time you login, your password will be HomeSmart1! (case sensitive). You will be prompted to reset it. You can change it under the My Account button.

Dashboard

 Education

The Dashboard is your homepage. It contains

The Education tab enables you to find live training links,

transaction file status, productivity and company

training videos and a link to our Education Calendar where

news as well as links to websites you might use

you can register to reserve your seat in any of our many

on a regular basis. It also lets you check on the

Continuing Education and business courses. Classes are free

current paperwork processing and transaction

to all agents. You can also access the Education Calendar

approval timeframes.

anytime at: HomeSmartCalendar.com.

 My Account In My Account, you can manage your contact information. Any time you have a change of information, you will make those changes here to notify HomeSmart. You will also complete your profile to help clients find you on HomeSmart.com, manage your notifications, and schedule your covering agent during vacation time.

 Transactions The Transactions tab is where you can create transactions, submit paperwork and manage the status throughout the life cycle of the transaction from pending to close.

 Marketing Here you can access our Marketing Design Center where you can customize and order business cards, flyers, postcards, yard signs, listing/buyer presentations and, order promotional items, download and create free marketing and log in to your free personal marketing website. You can also access all of your SmartTools through the Marketing tab.

our Virtual Office

 Office

 Calendar

The Office tab has company and industry news. This is

This tab contains an automated transaction

also where you can obtain branch information, reserve

function showing expiration/closing dates for all

conference rooms, or inquire about office space leasing

of your transactions.

opportunities.

 Downloads The Downloads tab contains forms, marketing materials and more. You can search per category on the left, or by typing in a keyword on the top right hand side where it says “Search All Downloads.”

 FAQs FAQs is populated by our Brokers. It posts frequently asked questions and answers. It’s updated with new Q&As regularly, so check in often for new information. You can search categories on the left, or by typing in a keyword on the top right hand side where it says “Search All Questions.”

 Contact Us Find contact information for each department.

RealSmart Agent App Available in the iTunes app store and Google Play, the RealSmart Agent App brings all the ease and features of our end-to-end real estate transaction management platform to the palm of your hand.

SmartTools At HomeSmart we make it a practice to ensure our agents have the tools they need to be leaders in the real estate industry. SmartTools will enhance your ability to run your business smoothly and efficiently for FREE. You can find SmartTools tutorial videos under the Education tab in the RealSmart Agent tutorial section.

Access these SmartTools under the Marketing tab in RealSmart Agent: SmartTube, SmartFlyers and SmartGallery.

SmartTube

SmartGallery

A YouTube Video of Each Home

Listing Website

SmartTube creates a video set to music from the MLS

SmartGallery provides each HomeSmart listing with

listing you create and submits it to YouTube.

a personalized, custom website. Each site contains property details, a photo gallery, and a contact page to reach the agent.

SmartFlyers Automated Listing Flyers Print-ready flyers are automatically produced for each of your MLS listings.

SmartSES Listing Search Engine Submission HomeSmart automatically submits MLS properties to over 750 search engines and consumer websites nationwide, giving each home unsurpassed exposure.

ll You Need – In One Place!

The following SmartTools can be accessed through the SmartSite 2.0 tab.

SmartTour Custom Buyer Tours in Minutes Create custom website tours for individual homes in minutes. The tour appears on a custom, branded website created with information pulled directly from the Multiple Listing Service.

SmartSites Personal Agent Websites Full IDX-enabled websites that are customizable. They feature a powerful search engine and include many tools which integrate with lead-generating,

SmartSearch

fully automated custom property searches that

Buyer Home Searches Made Easy

showcase your listings.

SmartSearch is a powerful search engine that provides automated and custom searches, local information, satellite photos, street level views, and the ability to create routes to view the properties.

Getting Started If at any time you need assistance with getting set up, please contact Agent Services at: 919.626.9557 or AgentServices@HomeSmartExpert.com.

Marketing Design Center To Login to RealSmartAgent.com, enter your username and password.

Access our new Marketing Design Center through the Marketing tab on RealSmart Agent. Customize and order business cards, postcards, flyers, yard signs, listing/buyer presentations and more!

RealSmartAgent.com Google Chrome is our preferred browser. Although not recommended, other common browsers that can be used are Safari, Mozilla Firefox and Internet Explorer.

HomeSmart Calendar Access the calendar by selecting the Education tab in RealSmart Agent. Go to the Class Schedule. Double click on the class you want and select Reserve Spot. Need to cancel a reservation? Access your RealSmart Agent account. Click on Completed Classes to view classes taken or Scheduled Classes to view registered.

Besides customizing and ordering your marketing material, you'll also be able to access a library of free downloads, including marketing slogans, flyers and other branded graphics, as well as fully customizable listing presentation PowerPoint and Keynote files. The Marketing Design Center is also where you'll find promotional items such as shirts, coffee mugs, lapel pins, flash drives, notebooks, pens and more.

HomeSite You have access to amenities at your HomeSite location.

Durham 7072 NC HWY 751, Suite 101 Durham, NC 27707 p: 919-583-7711 | MLS ID#: TMLS 75349

Cary 527 Keisler Dr, Suite 201 Cary, NC 27518

Raleigh

Wilmington

7901 Strickland Rd #113 Raleigh, NC 27615

3333 Wrightsville Ave, Unit G123 Wilmington, NC 28403

Conference Rooms You are welcome to reserve a conference room at our office. Each is equipped with state-of-the-art computers.

Myrtle Beach 1000 Sea Mountain Hwy North Myrtle Beach, SC 29582

Reserve at RealSmartAgent.com. (Select Conference Room in the bottom left corner of the My Office tab).

Keycard Access Agents have 24/7 access via a keycard. Office business hours are Mon-Fri, 9am-5pm, and weekends by appointment.

Private Offices Offices are available for rent at our branches.

Paperwork Process All paperwork must be received within three days of contract acceptance. This includes new listings, sales and leases.

1: Log onto the RealSmart Agent Panel at RealSmartAgent.com. • Select the Transactions type on the lefthand menu

2: Enter Your Transaction. Once created, you have two different options to submit your paperwork. Browse and upload directly into the transaction, or drag and drop.

• Click the Create button

Need Help Creating a Listing? Select the Education icon, then click on RealSmart Agent Videos.

Hint: To view training videos, select the Education tab then choose RealSmart Agent Videos.

To Email Your Paperwork Each transaction has an email address to receive the transaction paperwork. You can view the email address of a specific transaction from the transaction summary page (displayed as “Shareable Email”). All documents emailed to this address will automatically be added to the transaction document inbox.

etting Down to Business

3: Check Status. Once submitted, your paperwork takes 5 days to be processed and reviewed by the Broker. To check the status of your paperwork, log back into your SmartPanel within that time frame.

4: Submit Any Additional or Missing Paperwork – Follow the Same Options as Step 2. Upload directly into Transaction, or email to the transaction email address.

Go to the Transactions tab and click the transaction type to see the statuses of your transactions. Click on the property for detailed information.

TIP: Be sure to check the Current Processing Timeframes section on the right-hand side of the Dashboard screen.

Processing Paperwork: 06/01/2022 Approving Transactions: 06/01/2022

Support Staff

Other

Corporate Main Number: 919.583.7711

Supra 877.699.6787 www.supraekey.com

Career Services | 919.626.9555 Recruiting offers an opportunity for agents within our market to meet confidentially to learn more about the HomeSmart model. Agents that are referred to our department can count on a completely confidential meeting as they decide if HomeSmart is right for them. Broker | 919.391.6377 Jonathan Edmiston Jonathan@HomeSmartExpert.com The Broker is here to support our agents by answering questions, providing contract support, promoting a friendly office environment and providing training that is critical for agent success. Agent Services | 919.626.9557

ZipForms 866.693.6767 www.zipformplus.com SentriLock Support Christy Robertson | 919.654.5419 TMLS Lockbox Specialist ChristyR@TriangleMLS.com If you have any questions, please contact Christy Robertson. To schedule an in office training with Christy click here. You may also contact TMLS' Help Desk for support at 919.654.5419. SentriLock Live Support | 513.618.5800 Available 8:00am-midnight (EST) 7 days a week Support@SentriLock.com

Paperwork | 919.695.9535

Local Boards Raleigh Regional (RRAR) 111 Realtors Way, Cary, NC 27513 919.654.5400 www.RRAR.com Canopy REALTOR® Association 1120 Peal Park Way, Charlotte, NC 28204 704.372.0911 www.CarolinaHome.com Winston Salem Regional Association of REALTORS® 195 Executive Park Blvd, Winston Salem, NC 27103 336.768.5560 www.WSRAR.com Cape Fear REALTOR® Assocation 1826 Sir Tyler Drive, Suite 100, Wilmington, NC 28504 910.762.7400 www.CapeFear.realtor Coastal Carolinas Association of REALTORS® 951 Shine Avenue, Myrtle Beach, SC 29577 843.626.3638 www.CCARSC.org