Welcome
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Congratulations on making the move to PalmerHouse Properties! This packet contains helpful information that will guide you through starting your career with us. Please keep it in a safe place where you will be able to refer to it later. PalmerHouse Properties is one of the top brokerages in the area, and we continue to grow because of agents like you. Please let us know if you ever need anything!
RealSmart Agent Panel 4 Marketing Design Center 6 Getting Started 8 Branch Offices 9 Education & Support 9 Paperwork Process 10 Support Directory Back Cover
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RealSmart Agent RealSmart Agent is your tool for business development and resource for information as a PalmerHouse Properties agent. You can access RealSmart Agent at RealSmartAgent.com. Your username is the email you provided. The first time you login, you will click Forgot Password to receive a password. You can change your password under the General Tab of the User Profile.
Dashboard
Education
The Dashboard is your homepage. It contains
The Education tab enables you to find live training links, training
transaction file status, productivity and company
videos and a link to our Education Calendar where you can register
news as well as links to websites you might use on
to reserve your seat in any of our many Continuing Education and
a regular basis. It also lets you check on the current
business courses. Classes are free to all agents. You can also access
paperwork processing and transaction approval
the Education Calendar anytime at: PalmerHouseCalender.com.
timeframes.
Hello Agent Name Click on "Hello Agent Name" to manage your contact information. Any time you have a change of information, you will make those changes here to notify PalmerHouse Properties. You will also complete your profile to help clients find you on PalmerHouseProperties.com, manage your notifications, and schedule your covering agent during vacation time.
Transactions The Transactions tab is where you can create transactions, submit paperwork and manage the status throughout the life cycle of the transaction from pending to close.
Marketing Here you can access our Marketing Design Center where you can customize and order business cards, flyers, postcards, yard signs, listing/buyer presentations and, order promotional items, download and create free marketing and log in to your free personal marketing website.
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Your Virtual Office
Office
Calendar
The Office tab has company and industry news. This is also where
This tab contains an automated transaction function
you can obtain branch information, reserve conference rooms, or
showing expiration/closing dates for all of your
inquire about office space leasing opportunities.
transactions.
Downloads The Downloads tab contains forms, marketing materials and more. You can search per category on the left, or by typing in a keyword on the top right hand side where it says “Search All Downloads.”
FAQs FAQs is populated by our Brokers. It posts frequently asked questions and answers. It’s updated with new Q&As regularly, so check in often for new information. You can search categories on the left, or by typing in a keyword on the top right hand side where it says “Search All Questions.”
Contact Us Find contact information for each department.
RealSmart Agent Mobile Available in the iTunes app store and Google Play, the RealSmart Agent Mobile app brings all the ease and features of our end-to-end real estate transaction management platform to the palm of your hand.
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Getting Started
Marketing Design Center To Login to RealSmartAgent.com, enter your username and password.
Access our new Marketing Design Center through the Marketing tab on RealSmart Agent. Customize and order business cards, postcards, flyers, yard signs, listing/buyer presentations and more!
RealSmartAgent.com Google Chrome is our preferred browser. Although not recommended, other common browsers that can be used are Safari, Mozilla Firefox and Internet Explorer.
PalmerHouse Properties Calendar Access the calendar by selecting the Education tab in RealSmart Agent. Go to the Class Schedule. Double click on the class you want and select Reserve Spot. Need to cancel a reservation? Access your RealSmart Agent account. Click on Completed Classes to view classes taken or Scheduled Classes to view registered.
Besides customizing and ordering your marketing material, you'll also be able to access a library of free downloads, including marketing slogans, flyers and other branded graphics, as well as fully customizable listing presentation PowerPoint and Keynote files. The Marketing Design Center is also where you'll find promotional items such as shirts, coffee mugs, lapel pins, flash drives, notebooks, pens and more.
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Branch Offices You have access to amenities at all PalmerHouse Properties locations.
BUCKHEAD
ALPHARETTA
(Headquarters) 2911 Piedmont Road NE Atlanta, GA 30305
5755 North Point Parkway Suite 16 Alpharetta, GA 30022
DECATUR
MIDTOWN
201 W. Ponce De Leon Avenue Suite 10 Decatur, GA 30030
SUGARLOAF 1735 N. Brown Road Suite 175 Lawrenceville, GA 30043
TUCKER 4500 Hugh Howell Road Suite 560 Tucker, GA 30084
905 Juniper Street. NE Suite 110 Atlanta, GA 30309
MARIETTA 47 Waddell Street Suite 120 Marietta, GA 30060
NORTH DRUID HILLS 2800 N. Druid Hills Road NE Atlanta, GA 30329
Education & Support
Facebook Groups
Networking Events
PalmerHouse Properties has its own Facebook groups. Here
PalmerHouse Properties holds several networking events
you can post and reply to posts from other PalmerHouse
throughout the year, an annual Diamond Awards ceremony/
agents within a private group. This is a great way to build
celebration, an annual educational and networking event
relationships and gain feedback or advice from other agents.
open to all agents, and more!
Advertise your listings and look for many PalmerHouse Properties Open House opportunities!
CE (Continuing Education)
New Agent Training
PalmerHouse Properties offers a number of commission-
Looking to launch right into your business? SmartStart offers a
approved classes. For upcoming classes see
“real world” introduction to real estate so that you know what to
PalmerHouseCalender.com.
expect from your first experiences in the field. Topics include
Local Meetings & Peer Learning Local meetings bring agents, brokers and partners together to learn about pressing and relevant issues in the industry. Get up-to-date information about market trends, compliance insight from our brokers and updates on current issues affecting the real estate industry. For scheduled meetings, visit PalmerHouseCalender.com.
Conducting Yourself as a Professional, My First Buyer, My First Seller, Following the Rules, Finance and Title, and Technology Essentials.
Paperwork Process All paperwork must be received within three days of contract acceptance. This includes new listings, sales and leases.
1: Log onto the RealSmart Agent Panel at RealSmartAgent.com. • Select the Transactions type on the lefthand menu
2: Enter Your Transaction. Once created, you have two different options to submit your paperwork. Browse and upload directly into the transaction, or drag and drop.
• Click the Create button
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02/09/2022
Need Help Creating a Listing? Select the Education icon, then click on RealSmart Agent Videos.
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Hint: If you don’t have your own method of uploading paperwork, like a scanner at home, keep in mind that every office has the scan-to-email feature from the copier. To Email Your Paperwork Each transaction has an email address to receive the transaction paperwork. You can view the email address of a specific transaction from the transaction information tab (displayed as “Shareable Email”). All documents emailed to this address will automatically be added to the transaction document inbox.
Getting Down to Business
3: Check Status. Once submitted, your paperwork will be reviewed within 24 business hours. To check the status of your paperwork, log back into your SmartPanel within that time frame. Go to the Transactions tab and click the transaction type to see the statuses of your transactions. Click on the property for detailed information.
4: Submit Any Additional or Missing Paperwork – Follow the Same Options as Step 2. Upload directly into Transaction, or email to the transaction email address.
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TIP: Be sure to check the Current Processing Timeframes section on the right-hand side of the Dashboard screen.
Processing Paperwork: 10/1/2021 Approving Transactions: 10/1/2021
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Support Staff Broker (678) 273-7314 phpbroker@hsmove.com
ZipForms 866.693.6767 www.zipformplus.com 400 North Association of REALTORS® www.400northrealtors.com
Agent Services 678.273.7311 phpagentservices@hsmove.com Licensing and board dues, website/email, marketing materials/services, other technology questions.
Athens Area Association of REALTORS® www.realtorsathens.com
Career Services 678.273.7312 GACareers@PalmerHouse.com Recruiting, new agent hiring information. Closing Department 678.273.7313 phpcommission@hsmove.com Commission instructions, commission checks, referral fees, general commission questions. Paperwork 678.273.7315 phppaperwork@hsmove.com Online File Status: www.RealSmartAgent.com Paperwork submission and additions, pending transaction status, file cancellations and extensions, general paperwork requirements. Accounting 678.273.7310 Billing@PalmerHouse.com Statement questions, past due balances, 1099 questions. Education Training@PalmerHouse.com Training and education, CE courses and CE credit questions and “real world” programs. Marketing AskMDC@hsmove.com Marketing Design Center assistance, custom design requests.
Other Resources National Association of REALTORS® (NAR) 700 11th St, NW | Washington, D.C. 20001 1.800.874.6500 www.realtor.org Headquarters: 430 N Michigan Ave. | Chicago, IL 60611 Washington D.C. Office: 500 New Jersey Ave. NW | Washington, D.C. 20001
Copyright © 2021 LLC. All rights reserved. Each office independently owned and operated.
Atlanta Board of REALTORS® www.atlantarealtors.com Atlanta Commercial Board of REALTORS® www.atlcbr.com Central Georgia Board of REALTORS® zzmls22.georgiamls.com The Golden Isles Association of REALTORS® www.mygiar.com Greater Augusta Association of REALTORS® www.usamls.net/augusta Cherokee Association of REALTORS® www.cherokeerealtors.org Cobb Association of REALTORS® www.cobbrealtors.com Carpet Capital Association of REALTORS® board.usamls.net/dalton Dekalb Association REALTORS® dekalbrealtors.com Fayette County Board of REALTORS® fcbor.getlamps.net/DefaultN.aspx Hall County Board of REALTORS® www.hallbor.com Metro-South Association of REALTORS® msar.org Newnan-Coweta Board of REALTORS® ncbor.getlamps.net/DefaultN.aspx Northeast Atlanta Metro Association of REALTORS® www.namar.org Northeast Georgia Board of REALTORS® www.negboard.com Savannah Area REALTORS® savannaharearealtors.com Walton-Barrow Board of REALTORS® www.waltonbarrowboardofrealtors.com West Metro Board of REALTORS® www.usamls.net/westmetro