WHAT 2023 HOLDS FOR HOSPITALITY EVENTS

Digital technology, sustainability and experience-led events are just some of the emerging trends that are set to transform the future of the event industry. We asked two industry experts and event organizers to lift the lid on where the industry is heading.

Leveraging technology

With the recent developments in AI, AR and VR, event organizers can create otherworldly, individualized experiences for visitors. The possibilities are endless thanks to the accessibility and affordability of AR technology.

frequent breaks to keep guests energized throughout the day. In order to engage with attendees, there will be a strong emphasis on keeping things light and relaxed. Expect quality workshops, not jam-packed programs.

Sustainability

Joumana Dammous Salame Managing director of Hospitality Services

In-person events on the rise

While online events will continue to garner attention, many organizations will prefer to host or attend in-person events. The virtual world will never be able to replicate the experience of a live trade fair. Indeed, 78 percent of marketers surveyed by LinkedIn said they want in-person events to regain prominence, especially if they incorporate some virtual components.

The virtual world will never be able to replicate the experience of a live trade fair.

Hybrid events

As flight costs rise and the cost-ofliving crisis intensifies, hybrid events are crucial to the future of the events sector, allowing it to deliver content to audiences around the world.

Renewed emphasis on mindfulness

Events won't be as frenetic they once were; instead, the focus will be on

Sustainable initiatives should be implemented at events to show that organizers care about reducing their impact on the environment. This might involve a recycling system, reducing the use of single-use plastic and disseminating digital information, rather than printing catalogs, brochures and other material.

Data collection for tailored events

Through tracking social media activity before, during and after an event, organizers will be able to better tailor their events and offer the best possible customer experience. This is also made possible by automatic feedback emails. Unconventional event venues Selecting a visually appealing location will ultimately get people talking and is likely to encourage the sharing of posts and stories on social media.

Jonathan Worsley Chairman of The Bench

Digital technology

Probably the most prominent trend in our sector in recent years, accelerated by the global pandemic, is the adoption and incorporation of digital technology at events of all shapes and sizes. From on-site digital features, hybrid attendance options and networking apps to stage livestreams and more engaging social media content, digital has truly transformed the way we run our conferences and summits. On-stage screens, videos and AV choreography have considerably increased the expectations of consumer. And with the rapid advancement of technologies like AI and holograms, I expect technology to play an even bigger role in the future.

Sustainability

There is a greater focus on sustainability in the event sector; it was at the heart of last year’s Future Hospitality Summit in Dubai not just in terms of the panel discussions but also with the experiences for delegates, which included visits to the world’s largest vertical farm, Bustanica, Dubai Turtle Rehabilitation Project and

Fish Farm, which supports the local aquaculture industry. We also hosted the finals of the 2022 Sustainable Hospitality Challenge, where student teams from leading hotel schools presented their ideas on sustainable hospitality. It was fantastic to see an exceptional level of innovation in their projects.

Sustainability practices are also becoming a determining factor for event organizers when choosing host partners and venues. Personally, I’m hoping that options such as the use of glass bottles instead of plastic, water stations with purified water, locally sourced produce for the food and beverage offering and recyclable badges and lanyards will become standard in the future.

I believe that there is a place for quality hybrid events, combining the ease, efficacy and scalability of online sessions with the rising need for face-to-face events.

Experience-led events

Another important development is experience-led events that go above and beyond great business content, discussions and networking opportunities. There’s a need for all-round educational, balanced and enjoyable experiences at events. As an example, our most recent event in Dubai featured group sports sessions, a tennis and golf tournament, as well as off-site educational outings, including a visit to the Museum of the Future. This combination of personal and professional experiences that can be shared with industry peers allows attendees to make meaningful new connections and deepen existing relationships.

Hybrid events

During the pandemic, event organizers had to pivot from traditional in-person events to online events and virtual conferences on a local and international scale. Online events were valuable in allowing us to stay connected to our communities and understand attendee sentiment during the crisis. Looking ahead, I believe that there is a place for quality hybrid events, combining the ease, efficacy and scalability of online sessions with the rising need for face-to-face events, where attendees have the opportunity to rub shoulders with industry peers.

While the metaverse hasn’t yet emerged in its full form, I predict that it will redefine how events are produced and how attendees engage with each other, fusing real-life activities into the virtual world through technology. Future opportunities will include virtual reality, augmented reality and mixed reality experiences to enrich attendee engagement. With 3D avatars a fundamental aspect to entering the metaverse, attendees will be able to move around, talk to each other, attend breakout sessions and network. The scope of creativity is unlimited, and this presents immense opportunities for organizers to completely transform their event experience. This will be a very interesting addition to in-person events, so watch this space.