Hosteltur World Travel Market 2012 - Spain, discover its many surprises by David Molina

November 2012

With arms wide open

MICE | SUN & BEACH | COACH TOURS | CITY BREAKS

www.smilodm.com

SMILO welcomes you in: AMERICA Mexico, Dominican Republic, Jamaica, Costa Rica, Brazil, Argentina and Peru. EUROPE Spain, United Kingdom, France, Italy, Portugal, Germany, The Netherlands, Hungary, Czech Republic and Austria. NORTH OF AFRICA Egypt, Tunisia and Morocco.

EDITORIAL

The best host

pain is getting ready to welcome British tourists for yet another year and has prepared a fresh, attractive and exciting offering of the highest quality.

It has a great deal to offer; from wonderful beaches, where visitors can enjoy the sea breeze and the comfortable temperatures or take part in a variety of activities, to the best nautical destinations, which are constantly innovating, and which this year present new open air marine facilities. Spain’s exquisite gastronomy attracts many visitors, as does the chance to get to know the production process involved in creating delicious products such as Iberian ham, Olive Oil and Cava through guided specialised tours.

STAFF PRESIDENT EDITOR: Joaquín Molina García-Muñoz editor@hosteltur.com EDITOR: Manuel Molina Espinosa · @manolomolinaesp director@hosteltur.com MANAGER: Carlos Hernández · @carloshosteltur carlos.hernandez@hosteltur.com

EDITORIAL DEPARTMENT MENORCA Editor in chief: Esther Mascaró · @esthermascaro redactorjefe@hosteltur.com

Each autonomous community presents its own projects and products. Catalonia presents a pioneering initiative involving instagramers; Andalusia adds value to its cultural and health services; Madrid offers the perfect combination for leisure and business tourism; the Canaries plan to revamp their tourism model; and large scale projects are launched in the Balearics, while several destinations introduce cutting edge technology. This special edition also brings you information on new routes and connections between Spain and the United Kingdom, as well as all the latest news and trends in the hotel sector. Two Spanish chains announce surprises: Fiesta Hotel Group, which will from now on be known as the Palladium Hotel Group and HM Hotels, which is launching its new whala! brand.

MADRID Hotels Paula Pielfort · hoteles@hosteltur.com · @PaulaPielfort Agencies and Tour Operators José Manuel de la Rosa · agencias@hosteltur.com · @JMaDelarosa Economy and Actuality Vivi Hinojosa · actualidad@hosteltur.com · @vivi_hinojosa SEVILLA Agencies and Tour Operators Ángeles Vargas · agencias@hosteltur.com · @angelesvargaspe PALMA DE MALLORCA Transports Diana Ramón · transportes@hosteltur.com · @dianaramonv BARCELONA Economy and Actuality Xavier Canalis · actualidad@hosteltur.com · @XavierCanalis CUBA María Eugenia Cobas · comerhost@ceniai.inf.cu

DIGITAL Coordinator Ángeles Vargas · angeles.vargas@hosteltur.com Community Manager Lola Buendía · lola.buendia@hosteltur.com · @lbuendia

PUBLICIDAD Central Angus López · angus.lopez@hosteltur.com Tel.: 971 73 20 73 Madrid Juan Carlos Martín · juancarlos.martin@hosteltur.com · @jcmbrunete Tels.: 647 45 75 75 · 91 366 25 37 Barcelona Iván Vega · ivan.vega@hosteltur.com · @ivanvegagarcia Tel.: 93-4731693

INTRO >6

ARAGÓN > 60

PHOTOGRAPHS

HOTELS > 10

ANDALUSIA > 62

Archivo Hosteltur Cover Photo: Govern de les Illes Balers/Conselleria de Turisme i Esports/Agència de Turisme de les Illes Balears (ATB).

TRANSPORTS > 28

CATALONIA > 64

BALEARIC ISLANDS > 34

MADRID > 66

CANARY ISLANDS > 50

GOLF > 68

LEVANTE > 58

CONGRESS > 76

DESIGN David Molina · david.molina@hosteltur.com · @davidhosteltur

PRINTING Ingrama, S.A.

SUSCRIPTIONS Hosteltur: suscripcionimpresa@hosteltur.com Diario Turístico Digital: suscripciondigital@hosteltur.com

EDITED BY Ideas y Publicidad de Baleares, S.L. Joan Miró, 79 · 07015 Palma de Mallorca - Baleares Teléfono: 971 732073 · Fax: 971 737512 www.hosteltur.com · hosteltur@hosteltur.com · @hosteltur Depósito legal: PM298-1994 Member of

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Special WTM · November 2012

The British market favours Spain more every year due to the excellence of its tourism products

Spain hopes to continue breaking records

British clients prefer destinations located near the coast. Photo Credit HomeAway.

The number of British visitors to Spanish destinations has grown once again this year. Its many charms are irresistible to those who have a high opinion of Spain, the country which continues to provide the best quality, security and atmosphere for their holidays.

011 was an excellent year for Spain; it received a total of 56.7 million international tourists, 7.6% more than the year before, 4 million tourists more, according to data published by the IET (Touristic Statistics Institute). The British market accounted for a

Special WTM · November 2012

great deal of this increase, by sending 1.2 million more visitors. This behaviour, far from decreasing in 2012, has been further reinforced. Spain convinced the market once again, and in a big way, so much so that by September a total of 11.2 million British tourists had visited the country,

1.1% more than in the first nine months of last year. The British market represented 23.9% of arrivals. As for expenditure, the figures up until August indicate that a total of 7.775 million Euros were spent by British tourists, 6.65% more than in 2011, an increase which coincides with the objective to increase this issuing market’s profitability as set out in Turespaña’s strategic marketing plan, within which the appreciation of the pound has been key (12% in 2012). On the other hand, according to the corresponding tourism situation report for the third trimester of 2012, the British market “showed signs of expansion both in the arrival of tourists as in the amount spent and in a lesser way in the number of

overnight stays.” The secret to Spain’s success is clear. The British “come to Spain because they consider it their second home,” explained the director of the OET (Spanish Tourism Office) in London, Enrique Ruiz de Lera. “This familiar feeling together with their perception of Spain as a safe destination are fundamental to Spain’s leadership, as well as the variety and quality of its touristic offering.” The tourism product which experiences the highest demand and accounts for most of the arrivals from the British market continues to be beach holidays. “Spain is the

more and more prominent, as well as those related to enjoying nature and sports.” This is because Spanish destinations are offering options which are richer and more varied by the day, in all of these sectors. The public’s perception of Spain Spain is close to outstanding when it comes to the level of satisfaction it instills in international tourists. In 2011 it received a total 8.5 points out of 10, higher even than the year before. Out of all the foreign tourists polled, the British were the most satisfied with Spain, giving it a total

The British market accounted for a great deal of this increase, by sending 1.2 million more visitors clear leader especially when it comes to family tourism, and accounts for over 42% of bookings for family holidays from the United Kingdom.” However, “trips related to gastronomy and enology are becoming

of 8.7 points. All of its aspects were very highly valued, especially accommodation and gastronomy, while public transport and infrastructure were also appreciated. This year the British will have also been

satisfied financially as the revaluation of the pound against the Euro is an important advantage afforded by a holiday in Spain. And this despite the fact that a study carried out by Skyscanner shows that the British perceive Spain to be more expensive than it actually is. British tourists classified it as the thirteenth most inexpensive country, when in fact it occupies the fourth position in terms of real costs. ABTA predicted a good year for Spain At the beginning of the year, the British travel agency association ABTA predicted a good year for Spain in its annual report. The association claimed that last year’s growth contributed towards establishing its position as the most popular foreign destination amongst British tourists, named the most welcoming destination for the family sector. ABTA expected this position to be maintained or even for it to grow, as indeed it has. According to the association the destinations in highest demand are the Balearics and the Canaries as well as

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coastal destinations in general due to the beaches. Barcelona continues to be the number one city-break destination, while Madrid, Granada and Seville are becoming increasingly popular. ABTA recognises the fact that Spain is concentrating its promotional efforts in 2012 on introducing this issuing market to less well known destinations. This includes the gastronomy on offer in the north of the country, natural attractions and cities such as Toledo, Salamanca and Avila which are now more accessible from the UK. Another major attraction is the weather which enables tourists to enjoy visiting outside of the traditional summer season. According to the data presented by ABTA at its annual convention in October, the number of package deals sold to British tourists is growing, as this is the option chosen by 48% of people who have travelled abroad over the last twelve months. While the number of people booking trips independently is decreasing. Another trend observed is that the services of offline travel agencies are being sought more and more; 27% have chosen to use this option, compared to 25% in 2011. Holiday Rentals The demand for holiday rentals in Spain is also growing significantly. Of all the international markets for this sector, the British has grown considerably, according to data published by the Homelidays website, showing a 38% increase from the year before. As for destination preference, visitors tend to go for Catalonia, the Balearic Islands and Andalusia when looking for this type of accommodation, and these areas have experienced an increase in demand of 61%, 38% and 18% respectively. According to the figures published by HomeAway, Mallorca, Malaga, Barcelona and Alicante are in the Top 10 destinations favoured by the British when it comes to choosing a holiday rental. Spain in the United Kingdom Spain has been very active this year at promotional events in the United Kingdom. In the digital world, a new strategy has been created for the OET in London which includes a website adapted to the needs of British tourists, social media presence and a new and innovative concept; a social newsroom directed at journalists and bloggers which integrates content from social networks, press releases, audiovisual content and other subjects of interest. The office also announced the launch

Special WTM · November 2012

Andoni Luis Aduriz and Enrique Ruiz de Lera at a promotional event.

of a “very innovative E-news bulletin in 2013”. The OET will sponsor the Spanish contemporary art festival in London, Spain Now! for the very first time. This will be the fourth edition of the festival which takes place over two months and brings visitors closer to Spanish contemporary culture through exhibitions, concerts, performances, projections and other artistic and cultural demonstrations including gastronomy, visual arts, architecture, cinema and literature. The OET is collaborating in all activities and they made special mention of a journey through contemporary Spanish drawing, the concert presented by Galician artist Jane Joyd and the screening of documentaries ‘Los cuadernos de Barro’ by Isaki Lacuesta which demonstrates artist Miguel Barceló’s creative process, and ‘El Bulli: Cooking in Progress’, about Chef Ferran Adriá both organised in collaboration with the London Spanish Film Festival. The OET has also come up with a new initiative involving pop-up restaurants in London and featuring some of Spain’s best chefs. “In 2012 we hosted Andoni Luis Aduriz, at the same time as his book

presentation and Restaurant magazine’s awards ceremony for the 50 best restaurants, and David Muñoz, who was here while Spain Now! was on as well as a promotional event on Madrid held in London.” The OET has also been at Harrods coinciding with a promotion for Galicia. This will be the fourth time the OET has carried out a promotional campaign at Harrods. The luxury department store will spread awareness amongst the London public about Galicia’s most sophisticated side. Its shop windows, which are seen by some eight million people a month, will promote this fusion of cultural and gastronomical elements, through Galicia’s main icons. The promotion of Spain at Harrods will take place throughout the store with a branding campaign in different areas of the establishment including promotion on screens, posters, in lifts, on receipts and in the shop guide amongst others. Looking forwards to 2013, the OET has several projects planned “including an innovative concept involving a series of street marketing events to promote the Flamenco Festival in London.” Ángeles Vargas

Century Incoming, one of the leading travel companies in the leisure market, has been in business since 2002 and has earned an excellent reputation for outstanding service. Flexible and always open to suggestions and ideas, as well as having an open-minded philosophy, which is the key to success. Professional knowledge permits us to design personalised programs. Very competitive rates and endeavour to always negotiate with our partners. 24-hour telephone assistance to customers on site.

Private services All transfers are by luxury cars, uniformed drivers, with good command of English. Private car touring with private driver-guide, charming hotels, customized itineraries according to level and 24-hour telephone assistance.

Cultural tours Spain, boasting a long list of landmarks recognized by UNESCO in its World Heritage List. Experience our paradores tour, route of monastery, St. James way, or our medieval tour. See Spain!

Big movements Complete handling of Group Series, charters and big operations. Special hotel accommodations adapted to budget and needs to sell. Assistance and coordination 24 hours.

Wine tours Journeys to discover the wine culture. Explore beautiful vineyard landscapes and fascinating cellars; Tour La Rioja, Catalan Cava, Ribera del Duero, sleep in a wine club. We customize Gourmet Programs.

Spanish experiences Live Spain as a Spaniard. Go Tapas-tour with a local person, enjoy a dinner in a not touristic restaurant, cook a Spanish meal, running of the Bulls and make new friends along the way!

Head Office Spain: Century Incoming

Princesa 31, 5º

century@century-incoming.com

28008 Madrid Spain +34 91 758 26 10

www.century-incoming.com +34 91 758 26 11

The Spanish hotel industry, in constant development New openings, rennovations and operator changes

According to the seventh edition of the Hosteltur Hotel Chain Ranking, over 100 Spanish companies boast a total of more than 1000 rooms. There are also a lot of foreign companies with hotels in Spain, companies with less than 1000 rooms, and independent hotels. When faced with all this variety, British tourists have a tough job deciding where to stay during their holidays in Spain.

atest additions to the hotels on offer include new openings by top international brands, such as Jumeirah Hotels & Resorts, which opened in Mallorca with its Jumeirah Port Soller, last April. Other brands have reinforced their presence; Marriott International, for example, which entered the Spanish market through its allegiance with AC Hotels and which has opened two hotels under its Renaissance brand in Barcelona. One of them is the AC Diplomatic, which has been rebranded as the Renaissance Barcelona Hotel. The other belongs to Catalonia and is the Renaissance Barcelona Fira. Rezidor has opened its second Radisson Blu in the country in the Canary Islands, Louvre Hotels Group has added its tenth hotel in Spain – the Tulip Inn Zaragoza Plaza Feria- and Hilton has introduced its Hilton Garden Inn brand with an opening in Seville. Accor’s main priority in Spain is to reinforce its leadership within the inexpensive hotel market with the Ibis brand, and has opened new Ibis establishments this year at destinations such as Catalonia and Madrid. The InterContinental Hotels Group makes its debut in Spain with the Hotel Indigo brand and has opened the Hotel Indigo Barcelona Plaza Catalunya this year, which will be followed by the Hotel Indigo Madrid in the summer of 2013. Starwood has opened its first Sheraton in Madrid and has reopened two of its most emblematic hotels after extensive renovations, Hotel Alfonso XIII in Seville and María Cristina in San Sebastián. The company will also be refurbishing the Sheraton Mallorca Arabella Golf Hotel, which will close temporarily for maintenance work in January 2013. The number of low cost hotels has also been increased by the

Special WTM · November 2012

The Parador de Cádiz opened in September after two years of rennovation work.

international company Travelodge, which has opened its fourth hotel in the country in Valencia and which will open two hotels in Barcelona and Madrid in 2013. Pierre & Vacances, which offers a different accommodation concept, has also opted for Spain, where it has opened four new resorts so far this year and has announced its intention to open 10 more as well as 1500 apartments before the end of 2014. The Allsun chain, headquarters for Alltours tour operator, has also reinforced its presence in Spain with the incorporation of various hotels, two of which used to belong to Edén Hoteles in the Balearics. In Magaluf in the Balearic Islands, Meliá Hotels International is rebranding and restructuring the area via its Calviá Beach Resort project the first phase of which was completed this summer with the opening of two hotels (Sol Wave House and Beach House). Also in Mallorca, the Luabay project in Cala Major is worth mentioning; the chain has opened three hotels after completely rennovating them as 4 star Adult Only establishments. These are just some examples of the rennovations and openings planned, but there are lots more in the pipeline for the Spanish hotel industry. Paradores de Turismo has opened two new hotels this year: Parador de Cádiz (the old Hotel Atlántico) and Parador de Lorca, and will soon be opening the Parador de Corias. Future projects such as Eurovegas in Madrid, Paramount Park in Murcia or Barcelona World will also bring about a series of new accommodation services to add to Spain’s extensive hotel offering. Paula Pielfort Asquerino

“This hotel is my heaven to rest. I always come back as soon as I can. Shhh...It’s a secret!” Silvia, 34 years.

H10 Costa Adeje Palace (Tenerife)

At H10 Hotels we think of all our guests and in all what we can do to make their holiday a unique experience, that is why we have establishments in privileged locations facing the sea, equipped with all comforts and a wide range of services adapted to every guest. And what about you? Do you like people to think about you?

With you in mind www.h10hotels.com / T (34) 902 100 906 / reservas@h10.es Tenerife • Lanzarote • Fuerteventura • La Palma • Gran Canaria • Mallorca • Costa del Sol · Costa Daurada • Riviera Maya • Punta Cana • Cuba • Barcelona • Madrid • Rome • London • Berlin

The hotel industry is adapting to customer requirements through diversification and specialisation Adult Only establishments are an example of how Spanish hotels are evolving

The Sandos Mónaco Hotel & Spa in Benidorm, has been operating as an Adult Only hotel since last year.

Hotels must specialise if they want to compete within the current climate. Even though the financial crisis is making business difficult, hoteliers are showing their capacity to keep moving forwards, and have registered better results than other sectors. Many of them have found that segmentation is key.

ustomers are becoming more and more demanding and the Spanish hotel sector has had to adapt its offering according to their requirements. An example of this is the increasing importance of certain types of establishment such as Adult Only or All Inclusive Resorts, models which were not very common in Spain, but which have developed in the industry and are now here to stay. Some of the hotels included in these categories were built specifically

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as this type of resort, while others have been adapted at a later stage. The All Inclusive regime first came to Spain some 20 years back, when hotel chains such as Magic Costa Blanca began operating this model on the mainland. It is therefore not something new in the Spanish hotel sector, but most companies have been limiting their use of this system at foreign destinations such as the Caribbean, although there are now more and more establishments

of this type on Spanish territory. The move towards Adult Only accommodation has also been more prominent in the Caribbean, and this is a modality which is often combined with the All Inclusive regime and which is becoming more and more important within Spain itself. The Riu Don Miguel in Gran Canaria for example, will open after renovations this winter as Riu’s first Adult Only hotel in Spain. Barceló Hotels & Resorts also now offers customers this type of accommodation at its Barceló Jandía Club Premium hotel in Fuerteventura, at the Barceló Illetas Albatros, in Mallorca, and at Barceló Hamilton, in Menorca. Barceló chooses to cater for this segment only at destinations where it operates various hotels, which means that they are able to cater to all types of demand. Sandos Hoteles has also opted for the Adult Only modality, and its Sandos Mónaco Hotel & Spa, in Benidorm, has been operating as such since last year, as well as other hotels in the Caribbean. Garden Hotels offers three hotels which cater to this public, Cala Millor Garden, Holiday Garden, and Garden Playa Natural in Huelva, the latest hotel added to this segment on reopening in April 2012 after a complete refurbishment and now focused on catering to couples. These are just some of the many Spanish hotels which are diversifying their business towards this concept. According to travel website Atrápalo, the demand for Adult Only hotels has increased exponentially, despite the fact that prices at this type of establishment are considerably higher. Mur Hotels has taken this one step further by creating www. adults-only-holidays.com, a professional website dedicated to booking hotels of this kind. Themed hotels are also gaining popularity, focused on specific sectors, such

as music or enology. Miguel Casas, director of CBRE Hotels Madrid highlights the initiative launched by Fiesta Hotel Group and its Ushüaia concept, which it is planning to expand to other locations and where young guests can enjoy music and nightlife themed establishments. According to Casas, opting for a specific niche can be very profitable. However, he also points out that “to depend completely on one type of customer the company must be very familiar with the market and the hotel must strive to remain flexible when it comes to basic parametres such as decor, equipment and facilities as these trends in demand are constantly changing and it would be best not to have to invest too much in reconverting the hotel if the theme is not successful.” In any case, it is fair to say that customers react favourably to specialised hotels and believe their differentiation adds value when it comes to choosing their accommodation. Paula Pielfort Asquerino

Barceló Jandía Club Premium.

Be yourself. Live your world. Discover the world of Be Live and enjoy our hotels.

Be Live Grand Palace de Muro

Be Live Hamaca Suite

Be Live Canoa

b li h t l belivehotels.com

Dominican Republic · Cuba · Spain · Morocco Hotels that adapt to who you are. Hotels that remind you where you are. You will find us at stand EM 1400 (North Hall) and stand CA 200 (South Hall).

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It has decided to renew its corporate image after 50 years

Fiesta Hotel Group changes its name to Palladium Hotel Group Fiesta Hotel Group has announced that it will be changing its name to Palladium Hotel Group. The hotel chain is the sixth most important in Spain, with 48 establishments and 13.832 rooms.

he company has said that with this change it hopes to transmit the positive evolution of its Palladium Hotels & Resorts brand, launched by Fiesta Hotels & Resorts in 2002, a brand which represents the group’s core values. The hotel chain will present the change at the World Travel Market (WTM) in London. The group’s Corporate Commercial Director, Juan José Calvo told Hosteltur that “this name change to Palladium Hotel Group will allow us to transmit our brands’ new image of modernity and elegance. We believe that after 50 years in the industry we needed a change and what could be better than going for the brand which has afforded us international recognition.” Palladium Hotels & Resorts was created ten years ago with the inauguration of two luxury eco-resorts on the Riviera Maya, Mexico. Since then, Palladium has grown

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The chain’s Palladium brand has so far been very successful.

significantly and currently owns 15 properties in Mexico, the Dominican Republic, Jamaica, Brazil and Spain. With this in mind the company has chosen Palladium Hotel Group as the new name which best represents the changes to the organisation, known as Fiesta Hotel Group since 2002. The group currently boasts 48 properties in six different countries and plans to expand both in Europe and in America, with two new openings planned for 2013. Calvo added that “we needed to designa-

te one umbrella as Palladium Hotels & Resorts continues to gain visibility and loyalty on an international level. It is vital that we focus on our strengths as we move forward and Palladium offers a series of standards such as high quality, service and added value, which we believe are fundamental for our company’s success. On the other hand, we also hope this renovation will add value to and help us position our group’s different brands, such as Ayre, our brand of city hotels which has grown significantly over the last six years.” During the WTM Palladium Hotel Group will give visitors the opportunity to experience the chain’s latest innovations, which combine the Paytouch payment system with the online social network, Facebook. Paytouch technology allows visitors and guests at the Ushuaïa Ibiza Beach Hotel to make purchases via biometric technology, using their finger prints. Since 2011, the hotel is also equipped with touch screens though which users can update their Facebook status and upload photographs which have been taken directly through cameras on these devices, to the social network.

50 years deserve a change Fiesta Hotel Group glitters in gold as we rebrand to Palladium Hotel Group SPAIN • ITALY • DOMINICAN REPUBLIC • MEXICO • BRAZIL • JAMAICA

www.palladiumhotelgroup.com

Visit us at World Travel Market on stand EM1480

whala!hotels, a new, young and accessible brand has arrived ement for these hotels included sports facility Tenis Arenal, a centre offering a variety of activities and which will be an excellent complement for the two hotels. Also to be included under the new brand are the three hotels which make up the Alisios Tropical Bávaro complex, located in Punta Cana, in the Dominican Republic. The complex includes the whala!alisios bávaro, whala!tropical bávaro and whala!sueño bávaro, which together offer a total of 147 rooms. In this case the brand will be running the hotels and has signed a purchase option with the current owners.

whala!san diego, in Playa de Palma, Mallorca.

The owners of HM Hotel chain have created a new independent brand of 3 star hotels which upholds fresh values and maximum quality. whala!hotels will operate the latest establishments to have been incorporated into the company’s portfolio.

he new brand will feature seven hotels which have various characteristics in common; their rating, their enviable location and their all-inclusive service. These are hotels with a young and fresh outlook as far as their management and commercialisation is concerned, offering great prices and excellent quality. The first is the whala!balmes, located in Can Pastilla in Mallorca and featuring 120 rooms. The company bought this establishment approximately a year ago.

whala!sueño bávaro, in the Dominican Republic.

More recently, at the end of the summer in 2012, the hotel chain acquired the 16

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whala!alisios bávaro, in the Dominican Republic.

whala!ambos mundos, a 98 room establishment located in Playa de Palma. The company was previously hiring the hotel from its previous owner and did so during a year before deciding to buy it, prompted by the satisfactory results achieved. The hotel is unique in that it forms an interesting triangle with two other hotels, the HM Gran Fiesta and the HM Tropical. Since then the chain has gone on to buy the whala!san diego and whala!solimar, which now also belong to whala!hotels. Together these offer a total of 300 rooms and 600 beds and will be operated as one unique establishment. The purchase agre-

whala!ambos mundos, in Playa de Palma, Mallorca.

“The new brand has come about as a result of circumstances, not as a second brand but rather as a brand which is completely independent of HM,” the general director of the company, Toni Horrach, assured us. “As for HM we have realised that it is evolving as a 4 star brand with a specific standard, and market circumstances have resulted in other hotels being added to our portfolio which do not have the same standard as the one envisaged for the HM brand.” These hotels, he says, “respond to a demand in the market and the current financial climate because everyone has the right to travel,” and to choose a 3 star hotel if it adapts to their interests. whala!hotels, he adds, “is a name which does not mean anything but which also means a lot. It is a surprise, it is young, it is something that everyone can write in a SMS about something they have enjoyed. I think it identifies the establishments included in the brand very well.”

Grupotel Hotels & Resorts

Spectacular Locations, Award Winning Service Grupotel Hotels & Resorts is one of the most important hotel chains in the Balearics. With 35 hotels in the best areas of Mallorca, Menorca and Ibiza as well as in Barcelona and other areas and forty years worth of experience at the service of our guests, we are proud to offer the widest range of accommodation. Our brand stands for authentic hospitality and represents the original spirit of each one of the Balearic Islands through the unsurpassed travel experience it offers all of our customers.

Grupotel Santa Eulària & Spa.

our guests include modern and well equipped fitness rooms, tennis courts, paddle courts, spectacular facilities for cycling and the best Golf Courses on Mallorca. Golfers can stay at carefully selected hotels, near the most spectacular courses, and will benefit from exclusive offers and conditions, all in a pleasant Mediterranean climate. One of Grupotel Hotels & Resorts’

rupotel Hotels & Resorts is a Mallorcan family-run hotel chain; we promote a warm and familiar service across all our hotels, for guests to enjoy a relaxing or active holiday within the best atmosphere. We offer hotels which are specially adapted for families or for couples, hotels which boast privileged locations on the beach and the best sun and sea experiences, Spa resorts with some of the best health and wellness facilities on the islands, inner city hotels, perfect for business travel in Palma de Mallorca and Barcelona, and hotels that feature or are close to sports facilities, perfect for those who prefer active holidays or want to stay in shape. Sports facilities available to 18

Special WTM · November 2012

Grupotel Valparaíso Palace & Spa.

unique services is Grupotel Natur. Grupotel Natur is a department dedicated to offering guests an unforgettable holiday experience, through sports and activities such as Trekking, Coastering, Kayaking or Nordic Walking, amongst others, and by discovering the most secluded, spectacular and unspoiled areas of Mallorca. Grupotel Natur can also prepare customised services for groups and incentive trips.

Grupotel Molins.

The team at Grupotel Hotels & Resorts is very proud to have received various awards and prizes for its services and in recognition of the high level of customer satisfaction experienced by its guests and some of the most important Tour Operators. The company has been awarded the Travelife Award for 6 of its hotels in recognition of the environmental management and corporate responsibility exhibited. Thomas Cook gave Grupotel Molins a prize for its touristic excellence. Grupotel Santa Eulària & Spa has received the Thomson Gold Medal and & Grupotel Playa Camp de Mar the Thomson Gold for the quality of its services and facilities. Influential independent hotel review websites have also rewarded our company for its service; Grupotel Playa de Palma Suites & Spa and Grupotel Marítimo both received the Holidaycheck Top Hotel 2012 and TripAdvisor awarded Grupotel Valparaíso Palace & Spa Grupotel Parc Natural & Spa, Grupotel Gran Vista & Spa, Grupotel Los Príncipes & Spa, Grupotel Playa Camp de Mar, Grupotel Marítimo, Grupotel Molins, Grupotel Macarella Suites & Spa, Grupotel Cala San Vicente, Grupotel Club Turquesa Mar, Grupotel Tamariscos, Grupotel Santa Eularia & Spa, Grupotel Gran Vía 678 and Grupotel Gravina its Certificate of Excellence 2012. In addition, and as part of the company’s sustainable tourism policy, Grupotel Hotels & Resorts are continuously striving to improve their environmental protection mea-

sures, and have obtained the ISO14001 certificate at several of their hotels, including Grupotel Gran Vista & Spa, Grupotel Parc Natural & Spa, Grupotel Los Príncipes & Spa, Grupotel Valparaíso Palace & Spa, Grupotel Macarella Suites & Spa, Grupotel Club Turquesa Mar (Holiday Village) and Grupotel Santa Eulària & Spa. Grupotel owes a great deal of its success to a continued commitment to the improvement of its facilities and the modernisation of all of its products. Several of its hotels will undergo renovations in 2012 and 2013 as part of a company-wide project for the improvement of facilities and modernisation of infrastructures. These include; the Grupotel Playa Camp de Mar (room refurbishment), Grupotel Los Príncipes & SPA (room refurbishment), Grupotel Gran Vista & SPA (new facilities), Grupotel Club Turquesa Mar (Holiday Village Menorca), Grupotel Valparaiso Palace & SPA (room refurbishment and rennovation of

Grupotel Parc Natural & Spa.

public areas), Grupotel Port D’Alcudia (rating upgrade to 4 stars), Grupotel Montecarlo (rating upgrade to 4 stars), Grupotel Taurus Park (room refurbishment). Grupotel Hotels & Resorts: Let us take care of you...

Visit our website for more information on Grupotel Hotels & Resorts, our philosophy, unique values and possibilities: www.grupotel.com Special WTM · November 2012

Special WTM · November 2012

Company ABBA HOTELES AC HOTELS BY MARRIOTT ACCOR HOTELES ACEVI HOTELS ACTA HOTELS ADRIAN HOTELES AFINIA HOTELES AH AGORA HOTELS AIT HOTELS ALEXANDRE HOTELS ALLSUN HOTELES ALMA HOTELS ALTAMAR HOTELS & RESORTS AMIC HOTELS MALLORCA AMIGOS HBA-HOTELES BUNGALOWS APARTAMENTOS AMREY HOTELS AMURA HOTELES ANDRIA HOTELES ANIMA HOTELS APSIS HOTELS AQUA HOTEL AR HOTELS & RESORTS (UNITURSA) ARANZAZU HOTELES ARCEA HOTELES ARGA HOSTELERIA AROMAR HOTELS ARTIEM FRESH PEOPLE HOTELS ARTURO HOTELES S.A. AS HOTELES ASUR HOTELES ATLANTIS HOTELS & RESORTS AXEL HOTELS AXOR HOTELES AZ HOTELES AZULINE HOTELS BALBOA HOTELES BALNEARIOS RELAIS TERMAL BALNEARIOS TERMAEUROPA BARCELO HOTELS & RESORTS BAY HOTELS BE LIVE HOTELS BEACHCOMBER HOTELS BEATRIZ HOTELES BED4 HOTELS (GRUPO ÑAM) BER HOTELES BEST HOTELS BEST WESTERN SPAIN HOTELS, S.L. BG HOTELS BLAU HOTELS & RESORTS BLUE SEA HOTELS BLUEBAY RESORTS BMC HOTELES BOI TAULL RESORT BQ HOTELES BRISASOL HOTELES BUCOLIC HOTELES BULL HOTELS CADENA HOTELERA ASTURIANA CALEDONIA HOTELES CARRIS HOTELES CASTILLA TERMAL CATALONIA HOTELES CELUISMA S.A CENTAURO GRUPO CENTER HOTELES CENTRHOTEL HOTELES CHIC AND BASIC CIM HOTELS CITY BEACH CITY HOTELS CITYMAR HOTELES Y APARTAMENTOS

Address BERLIN, 51 - 08014 PQUE EMP. LA FINCA. Pº CLUB DEPORTIVO 1, EDIF. 17 - 28223 RIBERA DEL LOIRA, 56-58, 4ª - 28042 VILLARROEL, 106 - 08015 MUNTANER, 262 ATICO 2ª - 08021 PARIS, S/N - 38660 RAMBLETA PARE ALEGRE, 98 - 08224 PRINCIPE DE VIANA, 17 - 28023 SAN BARTOLOME,24 - 07600 AVDA. MARIA FORTUNY, 70, 2º PL - 43203 FLUVIA, 7 - 07009 MALLORCA, 271 - 08013 AVDA. LA CORNISA, 21 - 35130 VISTA ALEGRE, 1 - 07015 AVDA.BONN, 18 - 35100 AVDA. DIAGONAL, 523 BAJOS - 08029 AVDA. VALDELAPARRA, 2 - 28108 AVDA. CAPITA NEGRETE, 49 - 07760 CESAR MARTINELL, 2 - 07172 AVDA. TIBIDABO, 6 - 08002 AVDA. DEL MAR, 16 - 08398 AVDA. JUAN CARLOS I, 48 - 03710 PRINCIPE, 2 - 48001 LA ARQUERA , S/N - 33500 PASEO MARITIMO SANTA MARIA DEL MAR, S/N - 33457 PASSEIG MARITIM, 106 - 17250 CANPICAFORT, 6 - 07713 CTRA. COLMENAR VIEJO, KM.14.500 - 28049 AVDA. DIAGONAL 579-585, 5º PL - 08014 AVDA. PRINCIPE DE ASTURIAS, S/N - 11300 AVDA GRANDES PLAYAS, S/N - 35660 CONSELL DE CENT, 263, ENTLO - 08011 CAMPEZO, 4 - 28022 CAMI VELL DE BUNYOLA, 43, LOCAL 13 - 07009 AVDA. IGNACIO WALLIS, 21,4º - 07800 PASEO DE LA ALAMEDA, 64 BAJOS - 46023 JOSE ANTONIO S/N - 39722 PASEO INDEPENDENCIA 4-2º IZDA - 50004 JOSE ROVER MOTTA, 27 - 07006 BARTOLOME CALAFELL, S/N - 07600 CENTRO EMPRESARIAL GLOBALIA, POL. SON NOGUERA - 07620 MARTIN DE LOS HEROS, 77, 2º EXT. DCHA. - 28008 CONCILIOS DE TOLEDO, S/N - 45005 ETXABURURA 25 bajo - 31013 MIGUEL ISCAR, 12- 3º, OFICINA 3 - 47001 BOSC DEl QÜEC, 2 BAJOS - 43840 AVDA. GENERAL PERON 26, ESC.1ª-7º DCHA - 28020 GOLETA, 7 - 07610 MANUEL AZAÑA 38 - 07006 CARRER BATRE, 14 - 07198 CTRA. VIEJA DE BUNYOLA, 47 POL. IND. SON CASTELLO - 07009 CAMINOS SON RAPINYA, 10-1 - 07013 AMIGO, 14-16 - 08021 CORB MARI, 22 - 07015 PRINCIPADO DE ANDORRA, 18-20 - 43840 Bº LA PLAZA, 25 - 39592 ALFREDO L. JONES, 40 - 35008 POSADA HERRERA, 3-8º - 33002 ALEMANIA, 1 - 38660 PRAZA DO TOURAL, 10 - 15705 PAGO DE SANCTI SPIRITUS, S/N - 47140 CORCEGA, 323 - 08037 AVDA. DE PORTUGAL, 7 - BAJO - 33207 AVDA.SEVERO, 3B - 03581 PZA. ISABEL LA CATOLICA, 6 - 18009 TUSET, 23 - 2º, 7º - 08006 PIRINCESA, 50 - 08003 SAN ANTONI, 4 - 25610 JAUME RECODER 85-87 1ª ESC. A - 08301 BERLIN, 74 ENTLO. 1ª - 08029 PASEO CENTRAL, 42 - URB.PLAYA SERENA - 04740

HOTELIER COMPANIES Country/State BARCELONA PORZUELO DE ALARCON MADRID BARCELONA BARCELONA COSTA ADEJE TERRASSA MADRID LLUCMAJOR REUS PALMA DE MALLORCA BARCELONA PUERTO RICO-MORGAN PALMA DE MALLORCA MASPALOMAS BARCELONA ALCOBENDAS CIUDADELA SAN CUGAT BARCELONA SANTA SUSANNA CALPE BILBAO LLANES CASTRILLON PLATJA D’ARO MAHON CANTOBLANCO BARCELONA LA LINEA DE LA CONCEPCION CORRALEJO BARCELONA MADRID PALMA DE MALLORCA IBIZA VALENCIA LIAGARNES ZARAGOZA PALMA DE MALLORCA PLAYA DE PALMA LLUCMAJOR MADRID TOLEDO PAMPLONA VALLADOLID SALOU MADRID PLAYA DE PALMA PALMA DE MALLORCA PALMA DE MALLORCA PALMA DE MALLORCA PALMA DE MALLORCA BARCELONA PALMA DE MALLORCA SALOU TRECEÑO LAS PALMAS DE GRAN CANARIA OVIEDO ADEJE SANTIAGO DE COMPOSTELA OLMEDO BARCELONA GIJON BENIDORM GRANADA BARCELONA BARCELONA OS DE BALAGUER MATARO BARCELONA ROQUETAS DE MAR

Tel +34 933632330 916260700 913828000 932265594 902222103 922713333 937333300 917080490 971441800 977346011 971436101 933684490 928560700 902400661 928769858 933636030 917874545 971382445 935442670 932724140 937678211 965832618 946611723 985401727 985562127 972817054 971356935 917354300 932401515 956691211 928536444 933232570 913121960 971434954 971340085 963308495 902104841 901222902 971771700 971261390 971178487 915439849 925269100 948077372 983211019 977352618 915614622 971268706 971757657 971427110 971430309 971222260 902406640 971707755 977350009 942709871 928260100 985206590 922433015 981569347 983600237 932360000 985343805 966830000 958225969 934514446 932954650 639772265 902200766 934053336 950184400

Web www.abbahoteles.com www.ac-hotels.com www.accorhotels.com www.acevihotels.com www.actahotels.com www.adrianhoteles.com www.afiniahoteles.com www.ahhotels.com www.aithotels.com www.alexandrehotels.com

www.almahotels.com www.altamarhotels.com www.amic-hotels-mallorca.com www.amigoshba.com www.amrey-hotels.com www.amurahoteles.com www.grupoandria.com www.animahotels.es www.apsishotels.com www.aquahotel.com www.ar-hoteles.com www.aranzazu-hoteles.com www.arceahoteles.com www.marquesdelamoral.com www.aromarhotels.com www.rtmhotels.com www.arturocantoblanco.com www.ashoteles.es www.asurhoteles.com www.atlantishotels.com www.axelhotels.com info@axorhoteles.com www.axorhoteles.com info@azhoteles.net www.azhoteles.com info@azulinehotels.com www.azulinehotels.com central@balboahoteles.com www.balboahoteles.com reservas@relaistermal.com www.relaistermal.com reservas@termaeuropa.com www.termaeuropa.com comunicación@barcelo.com www.barcelo.com comercial@mllbayhotels.com www.mllbayhotels.com Info.hotels@belivehotels.com www.belivehotels.com beachcomberspain@beachcomber.es www.beachcomber-hotels.com beatriztoledo@beatrizhoteles.com www.beatrizhoteles.com felix.roman@gruponam.com www.namhoteles.com enrique.ortega@berhoteles.com www.berhoteles.com expansion@besthotels.es www.besthotels.es bwspain@bestwestern.es www.bestwestern.es l.morell@bghotels.com www.bghotels.com comercial@blauhotels.com www.blauhotels.com info@blueseahotels.es www.blueseahotels.es info@grupobluebay.com www.bluebayresorts.com info@bmc-hotels.com www.bmc-hotels.com reservas@boitaullresort.es www.boitaullresort.com central@bqhoteles.com www.bqhoteles.com nieveslera@brisasol.es www.brisasol.es informacion@bucolic.es www.bucolic.es reinaisabel@bullhotels.com www.bullhotels.com administracion@balneariocaldasdeluna.com www.cadenahotelerasturiana.com oficinacentral@a-caledonia.com www.a-caledonia.com comunicacion@carrishoteles.com www.carrishoteles.com info@castillatermal.com www.castillatermal.com cataloni@hoteles-catalonia.es www.hoteles-catalonia.com jose.antonio@celuisma.com www.celuisma.com reservas@hlc.grupo-centauro.com www.hotelevanteclub.com dc@hotelescenter.com www.hotelescenter.com info@centrhotel.com www.centrhotel.com reservas@chicandbasic.com www.chicandbasic.com mkt@cimhotels.com www.cimhotels.com reservas@mariterrahotels.com www.mariterrahotels.com central@cityhotels.es www.cityhotels.es pgutierrez@grupocitymar.com www.citymarhotels.com

E-mail abbahoteles@abbahoteles.com azarraluqui@ac-hotels.com reservation.accor.spain@accor.com info@acevihotels.com info@actahotels.com info@adrianhoteles.com comercial@afiniahoteles.com frius@ahhotels.com lmas@aithotels.com info@alexandrehotels.com allsun@allsunhoteles.com info@almahotels.com j.hernandez@altamarhotels.com mice@amic-hotels.com amigos@step.es amrey-hotels@grupoamrey.com reservas@amurahoteles.com tonim@grupoandria.com info@animahotels.es apsishotels@apsishotels.com aquahotel@aquahotel.com comercial@ar-hotels.com comercial@aranzazu-hoteles.com info@arceahoteles.com arga@argahosteleria.com info@hotelaromar.com jgdiaz@rtmhotels.com info@arturohoteles.com info@areasmail.com info@asurhoteles.com bahiareal@atlantishotels.com

Hotels Rooms 26 3.006 83 8.800 97 11.621 2 144 11 630 3 714 3 263 2 173 1 133 4 979 12 2.900 4 234 3 463 5 574 14 6.144 1 93 2 102 7 271 3 223 3 223 8 1.846 4 800 4 435 11 355 3 62 4 338 3 404 6 450 10 488 5 830 3 704 3 240 2 502 8 270 10 1.876 3 209 8 537 3 383 140 37.778 4 606 22 5.331 9 2.077 5 1.500 3 132 3 75 28 8.425 30 2.320 5 1.414 9 3.749 22 4.000 20 6.034 2 139 6 320 11 1.492 5 891 7 111 5 1.324 3 209 5 448 7 544 2 157 55 8.700 24 3.792 2 301 9 1.205 14 1.377 10 258 21 630 7 232 14 926 15 1.800

New ways to enjoy your holidays

Introducing Garden Hotels´s new sport vacation concept Undoubtedly, booming sports are those which are practiced in direct contact with nature and allow us to enjoy the beautiful landscapes in the Balearic Islands or Andalusia.

arden Hotels pledges to promote sports activity and helps its guests to do its favourite sport without worrying about anything else: cycling, hiking, nordic walking, water sports, golf, horseriding and other more conventional activities from a wide sports vacation offer to satisfy everybody at any age. Due to its strategic location near the sea, Garden Hotels facilities enables us to practice different sports, such as sailing, fishing, scuba diving. From our hotels you can also enjoy other remarkables sports like hiking, cycle touring and nordic walking. Nordic walking is an activity that is gaining followers fast. This popular sport was started in Finland in the early 20th Century, and it is similar to cross-country skiing. It is an enhancement of regular walking using walking poles in routes with different de-

grees of difficulty. Nordic walking can be enjoyed at any age. It is a very healthy sport activity as it is an easy way to improve your physical fitness and your cardio. In Majorca, you will be able to cover endless and winding paths and walk up the most difficult mountain passes in Serra de Tramuntana. You will also discover S´Albufera Natural Park or the coasts of Alcudia, Cala Rajada and Playa de Muro. In Andalusia, you can enjoy covering the unequal setting of the Cabo de Gata Natural Reserve in Almeria or the stunning natural landscape of Río Piedras Marshes in Huelva. Whichever it is your Garden Hotel, we help you to choose your sports gear, we rent you a bycicle, or we just look after your bycicle in our cyclist station. We also inform you of the best routes, according to your

likings and expectations. A cycle route is an excellent option to enjoy Serra de Tramuntana. But there are many more options and possibilities available. Ask for information about these and many other routes in your Garden Hotel. Being always in direct contact with nature, culture, the amazing balearic and andalusian landscapes, sea and countryside, beach and mountain... You, Garden Hotels and sports. This is Garden Sports. www.gardenhotels.com

Special WTM · November 2012

Company Address CIUTAT HOTELS TURO BRUGUET, 2 - 08402 CIVIS HOTELES PINTOR OLLET, 3 - 12006 CLEMENT HOTELS AVDA.GENERAL, 43 - 28042 CM HOTELS BONANZA, 1 - 07560 COLORS HOTELS GREMI FUSTERS 11 - 07009 CONCORDE HOTELS, S.A. RODRIGUEZ MARIN, 90 LOCAL B - 28016 CONFORT HOTELES MARBELLA, 30 PLAYA DE PALMA - 07610 CONFORTEL HOTELES AVDA. DE BURGOS, 8-A PTA.15 - 28036 CORAL HOTELES LOS ROBLES, APTOS.MASARU. URB. LA PAZ - 38400 CORDIAL CANARIAS HOTELS & RESORTS CARTAGO 22, 1º PLANTA EL TABLERO - 35109 CORPORACION HISPANO HOTELERA, S.A. VELAZQUEZ 62 - 28001 COSTA BRAVA VERD HOTELS & PETITS GRANS HOTELS CTRA. PALAMOS, KM. 328 - 17253 CYE APARTAMENTS PARIS, 21 - 43840 DANIYA HOTELS EUSEBIO SEMPERE, 22 ENTRESUELO - 03003 DANTE HOTELES MALLORCA, 181 - 08036 DELFIN HOTELS VIA REY SANCHO, 11 - 07180 DERBY HOTELS COLLECTION VALENCIA, 284 - 08007 DIAGONAL HOTELS PASAJE CAMPOS ELISEOS, 9 BAJOS - 08008 DOMUS HOTELES FONCALADA, 10 5º C - 33002 DON JUAN HOTELS RIERA, 77 - 17310 D’OR HOTELS PINS, 15 - 07610 DORMICUM AVDA. CORTS CATALANES, 8 - 08173 DREAMPLACE HOTELS & RESORTS ALCALDE WALTER PAETZMAN, SN - 38670 DUNAS HOTELS & RESORTS FRANCISCO GOURIE, 107 - 35100 ECO HOTELES RAMBLA CATALUNYA, 116, 2º 1 - 08008 EDEN HOTELS AVDA. PLAYAS DE MURO. S/N - 07458 EGIDO HOTELES PZA. DE SANTIAGO, 1 - 28320 EDF. MENESTRALIA, 2ªPL, SALIDA 35 AUTOPISTA INCA-SA POBLA) - 07310 EIX HOTELS EIZASA HOTELS AV.CESAR AUGUSTO,27 - 50004 EMSAHOTELS RETIR, 1 - 07820 ERCILLA HOTELES ERCILLA, 37-39 - 48011 ESPAHOTEL, S.A. ALFONSO XII, 36-BAJOS - 28014 ESPERANZA HOTELES AVDA. S’ALBUFERA, 4 - 07458 ESTANCIAS DE ESPAÑA-HOTELES HISTORICOS FUERTEVENTURA, 4, 2º OFIC. 5 - 28703 EUROPE HOTELES INTERNATIONAL AVDA. RAFAEL PUIG, 23 - 38660 EVENIA HOTELS MUNTANER, 403 ENTLO 3º - 08021 EXPO HOTELES & RESORT AVDA. DE ROMA,2-4 - 08014 FADERSON HOTELS DIAGONAL 662, 3º PLANTA - 08021 FERIENVEREIN CTRA. TOSSA A SANT FELIU, KM.5 - 17320 FERRER HOTELS C/ ROMERO, 5 - 07458 FG HOTELS RAMBLA JAUME I, 12 - 43850 FIESTA HOTEL GROUP AVDA. BARTOLOME ROSSELLO, 18 - 07800 (THE ROYAL SUITES/ PALLADIUM HOTELS & RESORTS/ AYRE HOTELS/FRESH HOTELS) FLORIDA, GRUP HOTELS JOVARA, 350 - 08370 FONTECRUZ HOTELES ANTONIO MAURA, 14 - 28014 FUERTE HOTELES AVDA. EL FUERTE, S/N - 29602 G.S.M HOTELES (CHESS HOTELES) PASEO DE LA CASTELLANA, 173, 7º IZDA - 28046 GALLERY HOTELS PASEO DE GRACIA, 61,1º,1º - 08007 GARBI HOTELES POTOSI, 7 - 17310 GARDEN HOTELS MENESTRALS, 5.POL. CA’N MATZARI - 07300 GARGALLO GRUPO HOTELERO VIA LAIETANA, 23 - 4º - 08003 GATROOMS AVILA 24-28, M1 - 08005 GEMA HOTELES ANTONIO RUIZ ALVAREZ, 7 - 38400 GF HOTELES CANDELARIA, 28- ED. OLYMPO 1º - 38002 GH HOTELES AVDA. RAMON FERREIRO, 21 - 27002 GHT HOTELS AMADEU, 39, ENTLO 2ª - 08370 GLOBALES HOTELS & RESORTS LAS SIRENAS, 17 CALA VIÑAS - 07181 GLORIA PALACE THALASSO & HOTELS LAS MARGARITAS, S/N - 35100 GOLDEN HOTELS MARCONI, 16 - 08397 GRAN ISLA HOTELES AVDA. DEL GOLF, 1 APART. JUTLANDIA - 07180 GRUP SERHS GARBI 88-90 - 08397 GRUPO ABADES AVDA. ANDALUCIA S/N – EDIF LIBRA - 18300 GRUPO AR HOTELES PASEO CASTELLANA,140-5º. EDF. LIMA - 28046 GRUPO BALI AVDA. L’AIGUERA, 15 BAJOS - 03502 GRUPO BATLE-MAR HOTELS & MAJESTIC RESORTS AVDA. 16 DE JULIO, 15 - 07009 GRUPO CABOT ARAGON, 12-ENTLO.C - 07006 GRUPO FARIONES ROQUE DEL ESTE, 1 - 35510 GRUPO FUENSO (HOSPES) PZA. MARQUES DE SALAMANCA, 10 - 28006 GRUPO HOCAFERSAN PLAZA DEL TRIUNFO, 19 - 18010 GRUPO HOTELES BENIDORM GERONA, 39 - 03503 GRUPO HOTELES PLAYA SENATOR AVDA. FARO SABINAL, 341 - 04740

Tel +34 938796220 902464555 917460330 971587535 971430719 914573211 971261650 913839494 922389240 928721147 915752800 972600034 977388668 965133189 933232254 971031031 933668800 934883344 985275151 972365700 902734444 902504545 922717230 928445323 932375966 971892958 916706473 971575094 900900514 971340101 944705700 914203369 971890568 902101159 922757700 934909092 936003030 934146681 972340000 971850024 977368015 971313811 937691800 914295330 952920036 913190607 932722085 972366867 971888400 932689070 932210456 922371308 922151499 982224152 937662072 971132300 928128502 937671626 971691900 937670678 902323800 915902860 902141514 971431387 971865364 928510175 914362766 958207444 965858989 950627010

CALELLA MADRID MARBELLA MADRID BARCELONA LLORET DE MAR INCA BARCELONA BARCELONA PUERTO DE LA CRUZ SANTA CRUZ DE TENERIFE LUGO CALELLA CALVIA MASPALOMAS PINEDA DE MAR SANTA PONSA PINEDA DE MAR LOJA MADRID BENIDORM PALMA DE MALLORCA PALMA DE MALLORCA PUERTO DEL CARMEN-TIAS MADRID GRANADA BENIDORM ROQUETAS DE MAR

HOTELIER COMPANIES Country/State GRANOLLERS CASTELLON MADRID CALA MILLOR PALMA DE MALLORCA MADRID PLAYA DE PALMA MADRID PUERTO DE LA CRUZ SAN BARTOLOME DE TIRAJANA MADRID VALL-LLOBREGA SALOU ALICANTE BARCELONA SANTA PONSA-CALVIA BARCELONA BARCELONA OVIEDO LLORET DE MAR CALA ESTANCIA SANT CUGAT DEL VALLES COSTA ADEJE LAS PALMAS DE GRAN CANARIA BARCELONA PLAYAS DE MURO PINTO CAMPANET ZARAGOZA SANT ANTONI DE PORTMANY BILBAO MADRID PLAYA DE MURO SAN SEBASTIAN DE LOS REYES PLAYA DE LAS AMERICAS-ARONA BARCELONA BARCELONA BARCELONA TOSSA DE MAR CA’N PICAFORT CAMBRILS IBIZA

hotel@grupofariones.com reservations@fuenso.com jdelacruz@hotelestriunfo.com ramonjr@hotelesbenidorm.com info@playasenator.com

grupflorida@grupflorida.com fontecruz@fontecruz.com marketing@fuertehoteles.com comercial@gsmhoteles.es galleryhoteles@galleryhoteles.com admon@hotelesgarbi.com central@gardenhotels.com recepcion@gargallo-hotels.com central@gatrooms.com reservas.esmeraldaplaya@gema-hoteles.com grupofedola@grupofedola.com ghlugo@ghhoteles.es central@ghthotels.com comercial@hotelesglobales.com comercial@hotelgloriapalaceth.com comercial@goldenhotels.com bookings@granisla.com info@hotels-serhs.com reservas@abades.com eventos@arhoteles.com comercial@grupobali.com info@marhotels.com

E-mail granollers@ciutathotels.com reservas@civishoteles.com info@clementhoteles.com direccioncastelldemar@cmhotels.com comercial@colorshotels.com msomadrid@concorde-hotels.com kontiki@vianwe.com marketing.confortel@once.es info@coral-hotels.com info@cordialcanarias.com jcrodri@chh.es booking@reservashoteles.net info@cyesalou.com central.info@daniyahotels.es info@dante-hoteles.com comercial@delfinhotels.com info@derbyhotels.com info@diagonalhotels.com reservas@domus-hoteles.es info@donjuanhotels.com mmunar@dorhotels.com comercial@dormicumhotels.com info@dreamplacehotels.com gerencia@hotelesdunas.com ecohoteles@ecohoteles.com dep.comercial@eden-hotels.com juan.castellanos@egidohoteles.com eixhotels@eixhotels.com info@eizasahoteles.com emsa@emsahotels.com ercilla@hotelercilla.es espahotel@espahotel.es info@esperanzahoteles.com info@estancias.com direccion@villacortes.com info@eveniahotels.com info@expogrupo.com info@faderson.com info@ferienverein.ch mvidal@ferrerhotels.com direccion.comercial@fghotels.com comunicacion@fiestahotelgroup.com www.grupflorida.com www.fontecruzhoteles.com www.fuertehoteles.com www.gsmhoteles.es www.galleryhoteles.com www.hotelesgarbi.com www.gardenhotels.com www.gargallohotels.es www.gatrooms.com www.gemahoteles.com www.grupofedola.com www.gh-hoteles.com www.ghthotels.com www.hotelesglobales.com www.gloriapalaceth.com www.goldenhotels.com www.granisla.com www.serhshotels.com www.abades.com www.arhoteles.com www.grupobali.com www.grupobatle.com www.cabot-hotels.com www.farioneshotels.com www.hospes.com www.hocafersan.com www.hotelesbenidorm.com www.playasenator.com

Web www.ciutathotels.com www.civishoteles.com www.clementhoteles.com www.cmhotels.com www.colorshotels.com www.concorde-hotels.com www.conforthoteles.com www.confortelhoteles.com www.coral-hotels.com www.cordialcanarias.com www.chh.es www.petitsgranshotelsdecatalunya.com www.cyesalou.com www.daniyahotels.com www.dante-hoteles.com www.delfinhotels.com www.derbyhotels.com www.diagonalhotels.com www.domus-hoteles.es www.donjuanhotels.com www.dorhotels.com www.dormicumhotels.com www.dreamplacehotels.com www.hotelesdunas.com www.ecohoteles.com www.eden-hotels.com www.egidohoteles.com www.eixhotels.com www.eizasahoteles.com www.emsahotels.com www.ercillahoteles.com www.espahotel.es www.esperanzahoteles.com www.estancias.com www.europe-hotels.org www.eveniahotels.com www.expogrupo.com www.faderson.com www.giverola.es www.ferrerhotels.com www.fghotels.com www.fiestahotelgroup.com 3 6 7 68 2 7 14 18 3 4 4 3 9 22 3 4 5 14 5 4 3 11 4 3 9 4 4 30

764 3121 1.630 8.856 213 1.206 2.424 1.450 249 772 1.361 399 1.670 4.733 1.037 1.626 599 2.220 460 544 1.124 2.912 502 617 468 277 727 6.888

Hotels Rooms 5 303 3 204 2 152 2 354 2 543 27 --3 501 18 2.919 10 1.735 7 1.636 5 650 822530 (aprox) 3 298 2 253 3 80 4 372 16 1.164 3 294 13 543 3 1.425 6 1.277 6 332 4 1.183 4 1.190 9 954 2 297 3 127 4 985 6 450 2 221 3 405 4 320 3 553 36 --6 950 12 4.654 8 2.800 2 59 2 605 3 436 2 372 48 13.832

Blue Sea Hotels a new chain currently under expansion

After just three years the chain already operates hotels in the Canaries, Balearics, on the coast of the mainland and in France and Malta sented by Eastern European tourists, and one of its establishments, the Hotel Cervantes in Torremolinos (Costa del Sol) already welcomes Chinese guests.

Four new hotels in Malta The 2012 high season had not yet come to a close and Blue Sea Hotels was growing once again, this time in Malta, where it will be running four establishments, a total of 1334 rooms: St. George’s Park Hotel & Apartments, La Vallette Resort Hotel & Apartments, San Anton Hotel & Apartments and Santa Maria Hotel, which will be added to its network over the next few months. A three star Blue Sea Hotels hotel in Lanzarote.

In just over three years, Blue Sea Hotels has grown to incorporate 22 establishments, located across the Canaries, the Balearics, on the coast of the mainland and in France and Malta. Most of them are three and four star hotels, and the chain is preparing to incorporate further properties.

he new hotel chain Blue Sea Hotels was founded in 2010 with the opening of the Hotel Blue Sea Don Jaime, in Cala Millor (Mallorca) and other hotels joined the company gradually during the same year until the chain included the over twenty hotels it numbers today, most of them of medium to high categories, and offering ‘all inclusive’ services to a varied but demanding clientele. Blue Sea Hotels has maintained a competitive and dynamic outlook since its conception in all the areas it operates in, especially the Canaries where it operates twelve hotels in Tenerife, Lanzarote and Fuerteventura, the Costa Teguise Beach (Lanzarote) being one of its flagship establishments. The Costa Teguise is located on the front line of the beach, and offers an ‘all inclusive’ service since May last year, the company made an initial investment at this hotel in order to ensure a very attractive offering which now welcomes a variety of customers. The chain’s overall objectives are clear: to take over hotels, either as property or just under management, improve their situation in aspects such as internal organisation,

and achieve maximum occupation substantially increasing the hotel’s ‘Revpar’. In this way, 90% of the hotels offer ‘all inclusive’ options, some exclusively and others by way of mixed formulas, thereby adapting to market needs. These tactics have shown themselves to be successful over Blue Sea Hotels’ short existence. Another key to its success has been its policy to target multiple nationalities, without limiting itself to the main issuing markets - the British and the German. As a result the market which grew the most for the chain this season was the one repre-

The St George’s Park hotel in Malta, a recent addition to the chain.

Blue Sea Hotels defines itself as a company which specialises in holiday hotels, from three star affordable options to superior four star establishments and, on a commercial level, it is characterised for applying a very intensive Yield Management which allows it to adapt itself to a market which is constantly changing, and can therefore ensure agencies and final customers the convenience of choosing its products. Hotels by the Slopes As the chain is currently expanding, Blue Sea Hotels is extending its business into other hotel sectors, and has managed to establish itself within the Ski tourism industry thanks to a collaboration with the French brand Madame Vacances. As a result, the company now offers an extensive portfolio of products, from villas to hotels, and accommodation only to ‘all-inclusive’, in the best European skiing destinations, such as the Pyrenees, the Alps or the area known as ‘The Three Valleys’.

Blue Sea Hotels Edificio VIP Asima. Polígono Son Castelló. Gremi Fusters, 33. Oficina 223. 07009 Palma de Mallorca – Illes Balears Tel. 971 427110 info@blueseahotels.es www.blueseahotels.com Special WTM · November 2012

Special WTM · November 2012

Company GRUPO HOTUSA / EUROSTARS HOTELS GRUPO HUERTO DEL CURA GRUPO LOPESAN GRUPO NORAT GRUPO PIERRE & VACANCES GRUPO PIÑERO (BAHIA PRINCIPE - HOTELES PIÑERO) GRUPO REGINA HOTELES GRUPO REINO HOTELES GRUPO RIO DE EXTREMADURA HOTELES GRUPO SARDINERO GRUPOTEL HOTELS & RESORTS GUITART HOTELS H.TOP HOTELS GROUP H10 HOTELS HACIENDAS DE ESPAÑA HCC HOTELS HD HOTELS & RESORTS HELIOS HOTELES HG HOTELES HI HOTELS HIGH TECH HOTELS & RESORTS HILTON WORLDWIDE HIPOTELS HLG HOTELES HM HOTELS HOSTERIAS/ HOSPEDERIAS REALES HOTELANIA HOTELERA POLLENSINA (HOPOSA) HOTELES ACTUAL HOTELES ANDALUCES CON ENCANTO (HACE) HOTELES BEGOÑA HOTELES C (RAYTURCARIBE) HOTELES CULTURALES TEMATICOS HOTELES DE CANTABRIA HOTELES EL CHURRA HOTELES ELBA HOTELES ENTREMARES-PROASOL HOTELES FOXA HOTELES GAVIMAR HOTELES H2 HOTELES HOLIDAY WORLD HOTELES INTUR HOTELES JALE HOTELES MA HOTELES MONTE HOTELES POSEIDON HOTELES QUO HOTELES R.CASTELLANO,SL HOTELES REVERON HOTELES SAINT MICHEL HOTELES SERVIGROUP HOTELES STELLA POLARIS,SA HOTELES SUNWING HOTELES VAR HOTELS HOLIDAY PARK HOTELS ONIX HOTENCO HOTELS HOVIMA APARTHOTELS TURISTICA KONRAD & HIDALGO,SL HUSA HOTELES IBB HOTELS IBEROSTAR HOTELS & RESORTS IBERSOL,SL IBIZA FEELING IGRAMAR HOTELES ILLOT HOTELS (IHM HOTELS) INSIGNIA HOTELS & RESORTS INSOTEL HOTEL GROUP INTERCONTINENTAL HOTELS GROUP INTERGROUP HOTELES INTERTUR INTURCO HOTELES

Address PRINCESA, 58.- PPAL - 08003 PORTA DE LA MORERA 14 - 03203 GANIGO Nº 6 - 35100 AVDA.LUIS CASAIS,22 - 36980 AVDA. DIAGONAL, 449 1ª PLANTA - 08036 PLAZA MEDITERRANEO, 5 - 07014 BALMES, 7, 7D - 08007 RECOGIDAS, 53 - 18005 AVDA. ADOLFO DIAZ AMBRONA, 13 - 06006 PZA.ITALIA,1 - 39005 CTRA.PUERTO ALCUDIA-ARTA, S/N - 07458 CONSTANTI RIBADELAIGUA, 7 - 17310 RIERA D’EN JORDA, S/N - 08389 NUMANCIA, 185- 1º - 08034 CTRA. LEDESMA, KM 8,700 - 37115 DIPUTACION,262-264 - 08007 CTRA. DEL RINCON S/N CENTRO CIAL LAS ARENAS - 35010 CARABELA, 7 - 07610 AVDA.DIAGONAL, 626, 2º 1ª - 08021 GREMI CIRURGIANS I BARBERS, 48-3º A.POL. SON ROSSINYOL - 07009 EGA,5 (EL VISO) - 28002 CAPITAN HAYA, 38, 2º, IZQA - 28020 AVDA.S’ ESTANYOL, 18 - 07560 ATENAS, 25 - 08036 JAUME III, 26, ENTLO F - 07012 FRAILES, 1 - 13320 AVDA. GRAN VIA, S/N - 30380 LES VELES, 8 - 07470 CALLE ESTEROS, 3 - 21100 AVDA. DE LA DIPUTACION, SN - 11520 CTRA. DE LA PROVIDENCIA, 566 - 33203 MEXICO 3, 3º OFICINA 311 - 29620 CL. LOPE DE VEGA, 49 - 28014 FINCA LOS CUAREZOS, S/N - 39195 AVDA. MARQUES DE LOS VELEZ, 12 - 30008 AVDA.MATAPIÑONERA, 11 - 28703 ALMIRANTE 16 - 28004 MANUEL FERRERO, 21 - 28036 AVDA. FDO. TARRAGO, 27, 1º - 07660 Aragón 281 5º 1ª - 08009 AVDA. DEL SOL, ANTIGUA CTRA. NACIONAL 340, KM 215,6 - 29630 AVDA. FERRANDIS SALVADOR, 131 - 12560 VIRGEN DE LOS MILAGROS, 48 - 11500 PZA.MANUEL CANO,2 - 18014 CLARA DE JESUS MONTERO,24 - 41010 ESPERANTO, 9 - 03503 ARDEMANS 13 - 28028 SAN FRANCISCO JAVIER, 2-4 - 37003 GENERAL ARMEÑIME, 26 - 38650 GREMI VELLUTERS, 21 - 07009 AVDA. COMUNIDAD VALENCIANA, 22.EDF. SERVIHOTEL - 03503 CARDENAL DESPUIG, 51-4 - 07013 MINERVA, 15 - 07400 ALAMEDA DE SANTA EUFEMIA, 20 - 41940 GIVEROLA, 4- 6 - 17320 GRAN VIA, 967-981 - 08018 ANIMES, 22 - 08370 PUEBLO CANARIO LOCAL 404 - 38660 SABINO DE ARANA, 27 - 08028 GREMI FUSTERS, 33 - 3ª PTA. 312 B - 07009 GENERAL RIERA 154 - 07010 DEL VENDRELL, 2 - 43840 APARTADO 151 & 175, C/ RAMON Y CAJAL, 2 - 07820 COLOMBIA, 12 - 35010 MONTURIOL, 45 - 07590 MAGDALENA MEJIAS, 14 - 28250 ARAGON, 71 - 07800 PLAZA CARLOS TRIAS BERTRAN, 4 - 28020 MENDEZ NUÑEZ, 1 - 41001 AVDA. MEXICO, 4 , 2º - 07006 MIRAMAR,1 - 07600

HOTELIER COMPANIES Country/State BARCELONA ELCHE PLAYA DEL INGLES O GROVE BARCELONA PALMA DE MALLORCA BARCELONA GRANADA BADAJOZ SANTANDER SANTA MARGARITA LLORET DE MAR PALAFOLLS BARCELONA VALVERDON BARCELONA LAS PALMAS DE GRAN CANARIA CAN PASTILLA BARCELONA PALMA DE MALLORCA MADRID MADRID CALA MILLOR BARCELONA PALMA DE MALLORCA VILLANUEVA DE LOS INFANTES, CIUDAD REAL LA MANGA MAR MENOR-CARTAGENA PORT DE POLLENÇA-MALLORCA PUNTA UMBRIA-HUELVA ROTA-CADIZ GIJON TORREMOLINOS-MALAGA MADRID ISLA-CANTABRAI MURCIA SAN SEBASTIAN DE LOS REYES-MADRID MADRID MADRID CALA D’OR-MALLORCA BARCELONA BENALMADENA COSTA-MALAGA BENICASIM-CASTELLON EL PUERTO DE SANTA MARIA-CADIZ GRANADA SEVILLA BENIDORM-ALICANTE MADRID SALAMANCA LOS CRISTIANOS-ARONA PALMA DE MALLORCA BENIDORM-ALICANTE PALMA DE MALLORCA ALCUDIA-MALLORCA TOMARES- SEVILLA TOSSA DE MAR-GIRONA BARCELONA CALELLA-BARCELONA COSTA ADEJE-TENERIFE BARCELONA PALMA DE MALLORCA PALMA DE MALLORCA SALOU SANT ANTONI DE PORTMANY-IBIZA LAS PALMAS CALA RATJADA -MALLORCA TORRELODONES-MADRID IBIZA MADRID SEVILLA PALMA DE MALLORCA S’ARENAL-MALLORCA

Tel +34 932954238 966610011 928128155 986733399 934342126 971787000 933040244 958209861 924272600 942271100 971850061 972347034 937664422 934304147 923129450 934121500 928491212 971264250 932541390 971433396 915159450 915790220 971587652 902112010 971425586 926361788 968337289 971866127 959311250 956815266 985133909 952051308 913600011 942679332 968238400 914320111 902258282 917331060 971657189 93 467 58 57 952579727 964394497 956540440 958287447 954085000 965850200 913553200 923261611 922757120 971274822 965850660 971702838 971894089 954155144 972342222 933034154 937690300 922790964 935101300 971495129 971077000 977380405 971343614 928472960 971566077 918595347 971390068 900993119 954293820 971460113 971441700

Web Hotels Rooms www.hotusahotels.com 118 11.680 www.hotelhuertodelcura.com 2 143 www.lopesanhotels.com 21 7.088 www.hotelesnorat.com 3 99 www.pv-vacaciones.com 310 --www.bahiaprincipe.com 23 10.993 www.grhoteles.com 4 338 www.gruporeino.com 5 201 www.gruporiodehoteles.com 2 126 www.gruposardinero.com 3 323 www.grupotel.com 34 6.129 www.guitarthotels.com 10 1.477 www.htophotels.com 14 3.804 www.h10hotels.com 40 11.344 www.haciendas-espana.com 1 www.hcchotels.es 9 804 www.hdhotels.com 4 642 www.hoteleshelios.com 4 1.019 www.grupohg.com 10 989 www.hihotels.net 24 4.775 www.hthoteles.com 34 2.171 www.hilton.com 3000 --www.hipotels.com 26 5.049 www.hlghotels.com 9 1.347 www.hmhotels.net 5 764 www.hosteriasreales.com 7 221 2 255 www.hotelania.com www.hoposa.com 14 868 www.hotelespato.com 2 194 www.hace.es 6 639 www.hotelesbegona.com 3 391 www.hotelesc.es 8 1.505 www.hotelesculturalestematicos.com 4 200 www.hotelesdecantabria.com 3 206 www.elchurra.net 2 177 www.hoteleselba.com 13 2.263 www.entremares.es 4 549 www.hotelesfoxa.com 7 588 gavimar@gavimar.com www.gavimarhoteles.com 4 747 compras@hoteles2.com www.hoteles2.com 15 1.119 reservas@holidayworld.es www.holidayworld.es 4 864 reservas@intur.com www.hoteles-intur.com 6 870 monasterio@jale.com www.hotelesjale.com reservas@hoteles-ma.es www.hoteles-ma.es 6 801 hmdircom@hotelesmonte.com www.hotelesmonte.com 5 622 poseidon@hotelesposeidon.com www.hotelesposeidon.com 7 1.471 comercial@hotelesquo.com www.hotelesquo.com 2 118 reservas@hotelescastellano.com www.hotelescastellano.com 3 124 online@hotelesreveron.com www.hotelesreveron.com 5 258 saintmichel@saintmichel.net www.saintmichel.net 21 3.107 pllinares@servigroup.es www.servigroup.es 16 4.276 b.gustafsson@stpol.com 9 1.736 tomas.massanet@sunwing.net www.ving.se/sunwing 5 1.447 264 5 info@hotelesvar.com www.hotelesvar.com info@hotelesholidaypark.com www.hotelesholidaypark.com 4 189 b2b@hotelsonix.com www.hotelsonix.com 3 165 hotenco@hotenco.com www.hotenco.com 8 700 secretariadireccion@hovima-hotels.com www.hovima-hotels.com 6 1.539 comercial@husa.es www.husa.es 88 10.534 central@ibbhotels.com www.ibbhotels.com 7 617 prensa@iberostar.com www.iberostar.com 89 30.063 ibersol@ibersol.es www.ibersol.es 9 1.514 ibiza-feeling@ibiza-feeling.com www.ibiza-feeling.com 3 200 canteras@igramar.com; info@igramar.com www.igramar.com 2 106 iesteve@lillot.com www.illothotels.com 2 184 info@insigniahoteles.com www.insigniahoteles.com 50 5.700 info@insotel.com www.insotel.com 8 2.227 www.ichotelsgroup.com 30 3.754 info@intergrouphoteles.com www. casasypalacios.com 12 688 hotels@intertur.es www.intertur.es 6 1.126 hotel@hotel-sandiego.com www.inturco.com 17 2.991

E-mail info@hotusa.es mariateresa@huertodelcura.com marketing@lopesan.com comercial@hotelesnorat.com info@grupopierre-vacances.com info@bahiaprincipe.com info@grhoteles.com direccion@gruporeino.com reservasrio@gruporiodehoteles.com hotelbahia@gruposardinero.com grupotel@grupotel.com reservas@guitarthotels.com online@htophotels.com h10@h10.es info@haciendas-espana.com comercial@hcchotels.com rodriguez@hdhotels.com comercial@hoteleshelios.com hg@grupohg.com comercial@hihotels.net reservas@hthoteles.com iso.madrid@hilton.com info@hipotels.com m.clavero@hlghotels.com direxplotacion@hmhotels.net info@hosteriasreales.com reservasgaviotas@hotelania.com hoposa@hoposa.es comercial@hotelespato.com comercial@hace.es begonapark@hotelesbegona.com central@hotelesc.es hct@hotelesculturalestematicos.com olimpo@hotelesdecantabria.com hotelelchurra@elchurra.net isusilla@hoteleselba.com jl.ingles@hmash.com

Special WTM · November 2012

Company INTUROTEL INVISA HOTELES ITACA HOTELES IZAN HOTELES JM HOTELES JS HOTELS JULYMAR HOTELS & RESORTS KEY HOTELS KRIS HOTELES LEO GROUP LIBERTY HOLIDAYS LOUVRE HOTELS LTI ESPAÑA LUABAY LUIS HOTELES MAC HOTELES MACIA HOTELES MAGIC COSTABLANCA MAJESTIC HOTEL GROUP MANOLI HOTELS MARCONFORT HOTELS & APARTAMENTS MARINA D’ OR, GRUPO MARINA HOTELS MARITIM HOTELES MARRIOTT HOTELS INTERNATIONAL MATAS ARNALOT GRUPO MAYORAL HOTELES MED PLAYA CADENA HOTELERA MEDINA HOTELES MEDITERRANEO HOTELES MEDITERRANEO SUR MEDIUM HOTELES MELIA HOTELS INTERNATIONAL METROPOL ROOM HOTELES MHM HOTEL M MANAGEMENT MIRAMAR HOTELES MIX HOTELS MONARQUE HOTELES MONTEMAR,GRUPO MS HOTELES NATURA HOTELS - GOOD LIFE HOTELS - BACCUS WINE & FOOD-NATURA) NEST STYLE NH HOTELES (HESPERIA HOTELES) NORDOTEL,S.A. NUÑEZ I NAVARRO HOTELS OASIS HOTELS & RESORTS OCA HOTELS OCCIDENTAL HOTELS & RESORTS OH!TELS OLA HOTELS ONASOL HOTELS- MARENYSOL HOTELS PABISA HOTELS PALAFOX HOTELES PALIA HOTELES PALMIRA HOTELS PARADISE HOTELS & RESORTS PARADORES DE TURISMO DE ESPAÑA PLAYASOLHOTELGROUP PORCEL HOTELES POSADAS DE ESPAÑA PRESTIGE HOTELS PRETUR PRINCESS HOTELS PRINSOTEL PROHOGUI-PROMOTORA HOTELERA GUIPUZCOANA PROTUR HOTELS R2 HOTELES RAFAEL HOTELES RAMBLAS HOTELES, SA RENTHOTEL HOTELS & RESORTS RESORT HOTELS

Address URB.CALA ESMERALDA,S/N - 07660 VICENTE CUERVO, 9 - 07800 DIEGO FERNANDEZ HERRERA, 1 - 11401 EMILIO CARRERE, 5 LOCAL 2 - 28015 CTRA ALICANTE- CARTAGENA KM. 17.200 - 03130 CTRA. ALCUDIA-ARTA, 1 - 07458 AVDA. TTOO AIR MARIN, 1 - 35100 VIA AUGUSTA, 95 - 43003 ISLA DEL HIERRO, 3 - 28703 AVDA. DE LA PLAYA, 6 - 21409 AVDA. TIRAJANA, 32 - 35100 VILLAGE 5 - 92081 BELGICA, 54 - 38400 EDF. ORIZONIA PARC BIT. CTRA. VALLDEMOSSA KM 7,4 - 07121 AVDA. DE ITALIA, 8 - 35100 GREMIO TINTOREROS, 25 A - 07009 ZACATIN, 25 - 18001 AVDA. EL MARINERS, 19 - 03580 PASEO DE GRACIA, 70 - 08007 AVDA. FRANCIA S/N URB. MIL PALMERAS - 03190 AVDA. ALMIRALL BERNAT DE SARRIA, 8 EDF. EVAMAR - 03503 MOYANO,8 - 12002 GREMI SUCRERS I CANDELERS,18 - 07009 AGUSTIN DE FOXA,16-7º PUERTA 6-ESCALERA D - 28036 BALMES , 195, ENTLO 1 - 08006 ESPAÑA,1 - 08870 AVDA.CASTILLA-LA MANCHA,3 - 45003 PLAZA GENERAL MENDOZA,1-6º - 17002 FLORIDA, 3 - 03502 AVDA.PAPA LUNA,96 - 12598 AVDA.MARINA BAIXA,23 - 03508 TRAVESERA DE GRACIA,18-20, 3º, 3ª - 08021 GREMIO TONELEROS,24. POL SON CASTELLO - 07009 MARQUES DE VALLEJOS, 15 - 28028 AVDA. SANCHO EL SABIO, 28 - 20010 PASEO DE LA BARQUERA,20 - 39540 ARAGON,26 - 07006 BARQUILLO,36-1º-3ª - 28004 JENARO RIESTRA,8 - 33500 LOS NIDOS,23 - 29620 AVDA.VALENCIA,14, 3º-1ª - 08750 AVDA. DEL CID, 25 PISO 1º - OFICINA 6 - 46018 SANTA ENGRACIA,120-6ª Y 7ª PLANTA - 28003 CTRA.GRAL.DEL SUR,KM.44 BAHIA FELIZ - 35107 COMTE D’URGELL 230 - 08036 GOBELAS 17 - 28023 POLIGONO A PEDREIRA, 38 - 36968 JOSE ABASCAL, 58-6º - 28003 PLAZA EUROPA, 10 EDIFICIO RHIN LOCAL 2 - 43840 GRAN VIA ASIMA,4-5ª PL - 07009 ESTOCOLMO, 4 - 03503 BARTOLOME SALVA, 18 - 07600 AVDA. ALCALDE SAINZ DE VARANDA, 2 - 50009 PASEO MALLORCA,32 A ENTLO. - 07012 JOSE MARIA PEMAN,15-17 - 07160 AVDA. DE LA UNION EUROPEA, 4 - 35100 REQUENA,3 - 28013 METGE JAUME SERRA, S/N, CAS DOMINGUETS - 07800 PASEO DE LA SABICA, 27 - 18009 JORGE JUAN,9 - 28001 AVDA. NORD, 45 - 17480 MENENDEZ PELAYO,7 - 26002 ANTONIO GAUDI, 63 - 43203 DEL TER,27. POL. SON FUSTER - 07009 TRIUNFO,5 - 20007 AVDA. MAGNOLIA,6 - 07559 ARTITAS CANARIOS, 8 - 35627 MENDEZ ALVARO, 30 - 28045 RAMBLAS,33 - 08002 GRAN VIA ASIMA,4-2ºIZDA. - 07009 GREMIO CIRUJANOS Y BARREROS, 18-3ºB - 07009

HOTELIER COMPANIES Country/State CALA D’OR-MALLORCA IBIZA JEREZ DE LA FRONTERA MADRID SANTA POLA-ALICANTE CA’N PICAFORT- MALLORCA MASPALOMAS -LAS PALMAS TARRAGONA SAN SEBASTIAN DE LOS REYES-MALLORCA ISLA CANELA-AYAMONTE-HUELVA PLAYA DEL INGLES-LAS PALMAS LA DEFENSE CEDEX-FRANCIA PUERTO DE LA CRUZ-SANTA CRUZ PALMA DE MALLORCA PLAYA DEL INGLES - LAS PALMAS PALMA DE MALLORCA GRANADA VILLA JOYOSA - ALICANTE BARCELONA PILAR DE LA HORADADA - ALICANTE BENIDORM - ALICANTE CASTELLON PALMA DE MALLORCA MADRID BARCELONA SITGES - BARCELONA TOLEDO GIRONA BENIDORM - ALICANTE PEÑISCOLA - CASTELLON FINESTRAT - ALICANTE BARCELONA PALMA DE MALLORCA MADRID SAN SEBASTIAN S.VICENTE DE LA BARQUERA - CANTABRIA PALMA DE MALLORCA MADRID LLANES-ASTURIAS TORREMOLINOS-MALAGA MOLINS DE REI -BARCELONA VALENCIA MADRID SAN BME.TIRAJANA-LAS PALMAS BARCELONA MADRID MEAÑO-PONTEVEDRA MADRID SALOU-TARRAGONA PALMA DE MALLORCA BENIDORM-ALICANTE S’ARENAL-MALLORCA ZARAGOZA PALMA DE MALLORCA PAGUERA-MALLORCA MASPALOMAS-LAS PALMAS MADRID IBIZA GRANADA MADRID ROSES-GIRONA LOGROÑO REUS-TARRAGONA PALMA DE MALLORCA SAN SEBASTIAN SON SERVERA-MALLORCA COSTA CALMA-LAS PALMAS MADRID BARCELONA PALMA DE MALLORCA PALMA DE MALLORCA

Tel +34 E-mail 971837474 reservas@inturotel.com 971311500 headoffice@invisahoteles.com 956350462 dirección@itacahoteles.com 915913322 central@izanhoteles.es 966690236 direccion@jmhoteles.com 971851206 jshotels@jshotels.com 928140418 pepe.frau@julymarhotels.com 977236900 berenguer@key-hotels.com 917244798 reservas@krishoteles.com 959477337 leo@leo-group.es 928720021 ventas@libertyholidays.com 33(0)142914600 922381450 sales@lti.de 971 076 128 928771640 luishoteles@luishoteles.com 971010930 mac-hotels@mac-hotels.com 958215258 centralreservas@maciahoteles.com 965851121 info@hoteles-costablanca.com 934922244 marketing@majestichotelgroup.com 902125135 reservas@manolihotels.com 966830787 info@marconfort.com 964723242 turismo@marinador.com 971465611 central@marina-hotels.com 913237756 maritimhotels@eresmas.net 932721407 miguel.caballud@marriott.com 938940320 info@matasarnalot.com 925216000 alfonsogr@hotelesmayoral.com 972205212 jrabell@medplaya.com 965851844 jpmedina@medinahoteles.com 964481212 info@hotelesmediterraneo.com 965854712 info@medsur-hoteles.com 932096640 info@mediumhoteles.com 971224400 info@solmelia.com; 91570435 contact@metropol-rooms.com 943442020 mmateo@m-hotelmanagement.com 942710075 miramarhoteles@arrakis.es 971466017 jsastre@mixhotels.com 913084610 central@monarquehoteles.es 985400100 info@hotelesmontemar.com 952370750 amaragua@arrakis.es 936801600 naturabcn@grupo-natura.com 96-3261291 914519798 nh@nh-hotels.com 928157170 central@nordotel.com 935522620 comhotels@nnhotels.com 913728333 Info@hotelesoasis.com 986727027 central@augassantas.es 913959700 madrid@oh-es.com 977 35 23 25 efb@ohtels.es 971432202 ola@olahotels.com 966803232 reservas@onasol.es 971743266 info@pabisa.com 876541136 dircom@palafoxhoteles.com; 971213533 comercial@palia.es 971687247 info@palmirahotels.com 928764811 info@paradiseresorts.es 915166725 prensa@parador.es 971304078 info@grupoplayasol.com 902225575 reserva@hotelesporcel.com 915771735 central@posadasdeespana.com 972252125 jbosser@prestigehotels.com 941270638 info@pretur.com 977318959 sce.direccion@princess-hotels.com 971706070 prinsotel@prinsotel.es 943461150 direccion@prohogui.com 971585911 recepcion@proturhotels.com 928546057 reservas@r2hotels.com 915399021 rafaelhoteles@rafaelhoteles.com 933015700 info@ramblashoteles.com 971211240 eva.hausheer.rh@jumbotours.es 971436433 resort@palacehoteles.com www.nh-hotels.com www.nordotel.com www.nnhotels.com www.hotelesoasis.com www.ocahotels.com www.occidentalhotels.com www.ohtels.es www.olahotels.com www.onasol.es www.pabisa.com www.palafoxhoteles.com www.palia.es www.palmirahotels.com www.paradiseresorts.es www.parador.es www.playasolhotelgroup.com www.hotelesporcel.com www.posadasdeespana.com www.prestigehotels.com www.pretur.com www.princess-hotels.com www.prinsotel.es www.prohogui.com www.proturhotels.com www.r2hotels.com www.rafaelhoteles.com www.ramblashoteles.com www.renthotel.org www.resorthoteles.com

Web www.inturotel.com www.invisahoteles.com www.itacahoteles.com www.izanhoteles.es www.jmhoteles.com www.jshotels.com www.julymarhotels.com www.key-hotels.com www.krishoteles.com www.apartamentosleo.com www.libertyholidays.es www.louvre-hotels.com www.lti.de www.luabay.com www.luishoteles.com www.mac-hotels.com www.maciahoteles.com www.magiccostablanca.com www.majestichotelgroup.com www.manolihotels.com www.marconfort.com www.marinador.com www.marina-hotels.com www.maritim.com www.marriott.com www.matasarnalot.com www.hotelesmayoral.com www.medplaya.com www.medinahoteles.com www.hotelesmediterraneo.com www.medsur-hoteles.com www.mediumhoteles.com www.meliahotelsinternational.com www.metropolrooms.com www.m-hotelmanagement.com www.hotelesmiramar.com www.mixhotels.com www.monarquehotels.com www.hotelesmontemar.com www.mshoteles.com www.grupo-natura.com 6 2 2 7 3 7 280 2 395 8 9 6 13 18 9 10 9 5 6 5 5 5 93 46 6 6 5 5 19 6 4 18 5 10 3 14 2

65 70 1.100 195 787 18.500 63 58.885 1.525 851 1.565 494 6.602 2.005 1.450 1.143 778 996 963 798 792 5.800 5.119 688 543 898 405 8.894 1.188 316 3.742 1.072 1.391 288 4.700 272

Hotels Rooms 9 1.399 8 1.504 6 263 7 604 3 357 10 1.519 3 --2 135 4 434 18 1.058 1 92 1.036 79.538 2 222 11 2.262 2 227 6 1.614 8 822 12 2.105 7 512 4 290 11 1.342 5 1.168 8 1.639 51 --7 3.700 2 137 158 2 13 2.873 3 461 3 391 2 420 9 641 306 77.996

Special WTM · November 2012

Company RH HOTELES RICE HOTELES RITZ CARLTON RIU HOTELS & RESORTS ROC HOTELS ROOM MATE HOTELS ROSAMAR HOTELS ROSU HOTELS ROYAL PREMIER HOTELES S&C HOTELS SABINA HOTELS SAGA HOTELS SALLES HOTELS SANDOS HOTELS & RESORTS MARCONFORT SANSI HOTELS SANTOS HOTELES SB HOTELS SEASIDE HOTELS SELENZA HOTELES SERCOTEL HOTELS SERCOTEL HOTELS (BACO HOTELES) SERRANO HOTELS SERVATUR SETHOTELS SH HOTELES SIDORME HOTELES SILKEN HOTELES SIRENIS HOTELS & RESORTS SOLVASA HOTELES SOTERAS, GRUP SPRING HOTELES STABOTEL INTERNATIONAL STARWOOD HOTELS & RESORTS STELLA CANARIS HOTELS & RESORTS STIL HOTELS SUCO HOTELES SUITES TAURITO,SA SUMMA HOTELES SUN CLUB HOTELS SUN CONFORT GROUP SUNRISE BEACH HOTELS SUPREMA HOTELES SYMBOL HOTELES TEMPLE HOTELES THB HOTELS THE LEADING HOTELS OF THE WORLD THE WARM SIDE TORRELUZ HOTELES TORSE HOTELES TRAVELODGE HOTELES ESPAÑA TREBOL HOTELES TRH HOTELES TUDANCA TUGASA TURICOMPLEX UNIVERSAL HOTELES UNIVERSAL MEDITERRANEA HOTELES UR HOTELS VALENTIN HOTELES VALLADOLID HOTELES VELADA HOTELES VERSER HOTELES VERTICE HOTELES VIK HOTELS GROUP VIME HOTELES & RESORTS VINCCI HOTELES VIVA HOTELS & RESORTS-VANITY HOTELS VP HOTELES ZENIT HOTELES ZERCA HOTELES ZT HOTELS

Address LA PIPA, 1, EDF. CENIT, LOCAL 3 - 03501 AVDA. REYES CATOLICOS, 30 - 09005 CTRA. GENERAL TF-47, KM 9 - 38687 RIU CENTRE,CALLE LLAUD,S/N - 07610 ENRIC ALZAMORA,6-2-2 - 07002 VELAZQUEZ, 50, 3º PLANTA - 28001 AVDA.ACACIAS, 14 - 17310 PARE FRANCISCO MOLINA, 30, 1º ENTLO - 07003 AVDA.CARLOTA ALESSANDRI,18 - 29620 CTRA. GENERAL DEL SUR, KM 53,5. EDIFICIO ATLANTIC - 35100 SON JORDI,4 - 07560 ALORA, 14. POL. AZUCARERA - 29004 POL. IND. PAEC. PARC 4 - 17251 CAN RADO, 1-1ª - 07141 AVDA.PEARSON,1-3 - 08034 JUAN BRAVO,8 - 28006 PLAÇA EUROPA, 9 - 11, PTA. 24 - 08908 AVENIDA DE MOYA,8 - 35100 CAPITAN HAYA, 1 - 28020 PARIS,120 - 08036 PARIS,120 - 08036 AVDA. CALA AGULLA, 123 - 07590 DORAMAS, 4 - 35129 PLAYA DE SANTO TOMAS, S/N - 07749 DOCTOR ROMAGOSA,1 BAJO - 46002 PROVENÇA 293, 4, 2 - 08037 AVDA. ZABALGANA, 1 - 01015 DES CUBELLS,32 - 07800 PZA.DR.LETAMENDI,37-1º - 08007 PASEO DE LA MARINA, 212 - 08860 AVDA. ANTONIO DOMINGUEZ ALFONSO, 8 - 38660 COMANDANTE ZORITA,34 - 28020 PLAZA DE LAS CORTES, 7 - 28014 EL SALADAR, 23 - 35626 GRAN VIA ASIMA, 4-7º.POL SON CASTELLO - 07009 CASADO DEL ALISAL,26 - 34001 PLAYA DE TAURITO,SN - 35138 LUCIA MARQUEZ-EDIFICIO CORTIJUELO-36 - 29620 MONGES,2-2ª - 07001 GLORIETA CARRASCO,BL.III-5 ESC F BAJO - 03501 AVDA. JAHN REISEN,S/N - 35627 MADRID, 20 - 39340 AVDA.PALMA DE MALLORCA,45, 1º D - 29620 AVDA.PORTUGAL, 2 - 24400 VIA ALEMANIA,14-6º - 07458 VICTOR ANDRES BELAUNDE, 6, OFC. 3 - 28016 CONCEJAL GARCIA FEO, 30 - 35002 PLAZA FLORES, 3 - 04001 SAN RAFAEL, 1-3 - 46702 TORRELAGUNA, 69 - 28027 ORENSE,10 BAJO LOCAL 4 - 28020 AYALA, 48 - 28001 CTRA. MADRID- IRÚN, KM 153 - 09400 PARQUE GONZALEZ HONTORIA,SN - 11405 AVDA. ALCALDE JUAN RAMON SOTO MORALES,13 ALTO - 35610 GREMIO CIRUJANOS Y BARBEROS, 25. EDF. GENERIUM, BLOQUE B, 3ª - 07009 AUTOVIA SALOU VILASECA,SN - 43840 AVDA. ALEJANDRO ROSSELLO, 29 ENTLO - 07002 LUZ,5 - 07160 NUÑEZ DE ARCE,11 - 47002 ALCALA, 476 - 28027 TARRAGONA, SN, PLAYA DE FIGUETAS - 07800 REPUBLICA ARGENTINA S/N - 41930 RAFAEL CABRERA, 18, 2 C - 35002 JUAN RAMON JIMENEZ, S/N BLOQUE 6 - 29600 ANABEL SEGURA,11 EDIF.A BAJO.CENTRO NEGOCIOS ALBATROS - 28108 GABRIEL LLABRES,S/N - 07400 GRAL.DIAZ PORLIER,101 - 28006 PZA.ARAGON, 2-1ª - 5001 CTRA. DE PRIEGO-ZAGRILLA, KM.3,5 - 14800 COLONIA EUROPA,S/N - 12500

HOTELIER COMPANIES Country/State BENIDORM-ALICANTE BURGOS GUIA DE ISORA-SANTA CRUZ PLAYA DE PALMA-MALLORCA PALMA DE MALLORCA MADRID LLORET DE MAR-GIRONA PALMA DE MALLORCA TORREMOLINOS-MALAGA MASPALOMAS-LAS PALMAS CALA MILLOR-MALLORCA FUENGIROLA-MALAGA CALONGE-GIRONA MARRATXI-MALLORCA BARCELONA MADRID HOSPITALET DE LLOBREGAT-BARCELONA PLAYA DEL INGLES-LAS PALMAS MADRID BARCELONA BARCELONA CALA RATJADA -MALLORCA PATALAVACA-MOGAN-LAS PALMAS ES MIGJORN GRAN-MENORCA VALENCIA BARCELONA VITORIA IBIZA BARCELONA CASTELLDEFELS-BARCELONA ARONA MADRID MADRID JABLE-LAS PALMAS PALMA DE MALLORCA PALENCIA PLAYA DE MOGAN TORREMOLINOS-MALAGA PALMA DE MALLORCA BENIDORM-ALICANTE COSTA CALMA-LAS PALMAS SUANCES-CANTABRIA TORREMOLINOS-MALAGA PONFERRADA-LEON CA’N PICAFORT-MALLORCA MADRID LAS PALMAS ALMERIA GANDIA-VALENCIA MADRID MADRID MADRID ARANDA DE DUERO-BURGOS JEREZ DE LA FRONTERA-CADIZ CALETA FUSTE-LAS PALMAS PALMA DE MALLORCA SALOU-TARRAGONA PALMA DE MALLORCA PAGUERA-CALVIA-MALLORCA VALLADOLID MADRID IBIZA BORMUJOS-SEVILLA LAS PALMAS MARBELLA-MALAGA ALCOBENDAS-MADRID PORT D’ALCUDIA-MALLORCA MADRID ZARAGOZA PRIEGO DE CORDOBA VINAROZ-CASTELLON

Tel +34 965853040 947222300 922126000 971743030 971213090 913995777 972364422 971919690 952371255 928764811 971585214 902112093 972652363 971783300 932063880 914263942 935011400 928763308 914364899 933636363 933636363 971564312 928152777 971370531 963373951 935839975 945188800 971312512 902500838 936651900 922787748 913197149 913608000 928873454 971207114 979749044 928565430 952383099 971717116 965852453 928875982 942844140 952058450 987216862 971850033 915591750 928932200 950234399 962872060 902050575 915568181 913430318 947506011 956305611 928163993 971711746 977779000 971725600 971032000 983298811 913756800 971302804 955063100 928391517 952829977 914902650 971897006 915625292 976711750 957720305 964010709

Web www.hotelesrh.com www.ricehotelesburgos.com www.abamahotelresort.com www.riu.com www.roc-hotels.com www.room-matehotels.com www.rosamarhotels.com www.rosuhotels.com www.royalpremierhoteles.com www.gruposantanacazorla.com www.sabinahotels.com www.hosaga.com www.salleshotels.com www.sandoshotels.com www.sansihotels.com www.h-santos.es www.sbhotels.es www.seaside-hotels.com www.selenzahoteles.es www.sercotel.es www.sercotel.es www.serranohotels.com www.servatur.com www.sethotels.com www.sh-hoteles.com www.sidorme.com www.hoteles-silken.com www.sirenishotels.com www.solvasa.com www.grup-soteras.com www.springhoteles.com

Hotels Rooms 14 1.383 3 176 76 6.603 108 43.081 15 2.545 15 823 4 755 1 417 2 389 3 868 4 376 6 1.780 9 984 12 4.374 3 230 11 2.601 6 962 8 2.562 1 156 8 790 132 13.445 4 787 10 1.312 5 547 6 890 7 651 32 4.818 info@sirenishotels.com 10 3.741 direccion.solvasabcn@solvasa.com 16 4.276 congress@grup-soteras.com 4 631 direccion@springhoteles.com 3 1.076 stabotel-abf@telefonica.net 2 317 info@starwoodhotels.com www.starwoodhotels.com 16 3.229 dir_comercial@stellacanaris.es www.stellacanaris.es 5 comercial@stilhotels.com www.stilhotels.com 8 1.237 castillavieja@hotelessuco.com www.hotelessuco.com 5 284 info@lagotaurito.com 2 704 summahoteles@summahoteles.com www.summahoteles.com 15 1.683 sunclub@sunclub.es www.sunclub.es 2 842 booking@sun-confort.com www.sun-confort.com 3 707 comercial@sbhfue.com www.sbhfue.com 7 2.600 comercial@supremahoteles.com www.supremahoteles.com 2 90 comercial@symbolhoteles.com www.symbolhoteles.com 3 513 comercial@templehoteles.com www.hotelestemple.com 3 301 thb@thbhotels.com www.thbhotels.com 16 2.162 madrid@lhw-offices.com www.lhw.com 430 N/A booking@thewarmside.com www.thewarmside.com 4 378 torreluz@torreluz.es www.torreluz.es 2 122 v.dejuan@torsehoteles.com www.torsehoteles.com 4 818 travelodge.torrelaguna@travelodge.co.uk www.travelodgehoteles.es 3 236 comercial@hotelestrebol.com www.hotelestrebol.com 4 265 comercial@trhhoteles.com www.trhhoteles.com 9 1.666 reservasaranda@hotelestudanca.com www.hotelestudanca.com 4 230 194 www.tugasa.com 9 info@tugasa.com booking@turicomplex.es www.turicomplex.es 9 934 central@universalhotels.es www.universalhotels.es 12 1.769 amigos@portaventura.es www.portaventura.es 4 2.000 info@urhotels.com; ventas@urhotels.com www.urhotels.com 4 191 comercial@valentinhotels.com www.valentinhotels.com 12 2.617 comercial@hotelesvalladolid.com www.hotelesvalladolid.com 2 66 mjvelasco@veladahoteles.com www.veladahoteles.com 5 633 ibizaplaya@verserhoteles.com www.verserhoteles.com 3 398 reservas.aljarafe@verticehoteles.com www.verticehoteles.com 2 294 info@vikhotels.com www.vikhotels.com 9 955 comercial@vimehoteles.com www.vimehoteles.com 7 1.088 info@vinccihoteles.com www.vinccihoteles.com 34 5.168 info@hotelsviva.com www.hotelsviva.com; www.vanityhotels.com 14 3.153 comercial@vphoteles.com www.vphoteles.com 4 265 centralcomercial@zenithoteles.com www.zenithoteles.com 22 1.677 info@zercahoteles.com www.zercahoteles.com 3 74 reservas@zthotels.com www.reservas@zthotels.com 7 1.422

E-mail secretaria@hotelesrh.com jctejeda@ricehotelesburgos.com abamamarketing@ritzcarlton.com prensa@riu.com central@roc-hotels.com info@room-matehotels.com rosamar@rosamarhotels.com Fsastre@rosuhotels.com rpremier@royalpremierhoteles.com marketing@gruposantanacazorla.com oficina@sabinahotels.com hosaga@hosaga.com Yolanda@salleshotels.com comercialdir@sandos.com pedralbes@sansihotels.com comercial2@h-santos.es ggracia@sbhoteles.es info@seaside-hotels.com comercial@selenzahoteles.es comercial@sercotel.es comercial@sercotel.es direccion@serranohotels.com servatur@servatur.com sethotels@sethotels.com sh@sh-hoteles.com info@sidorme.com

Jet2.com, British Airways and Vueling increase their services

The reduction in routes does not affect flight connections between Spain and the United Kingdom secutive year of expansion from its central headquarters at Barcelona El Prat Airport by launching 28 new routes, which include a new connection which is especially attractive to business passengers, to London Gatwick. The company already flies to London Heathrow.

Jet2.com has announced a number of new routes from several of its operating bases

Even though several airlines, including the two main low cost airlines, EasyJet and Ryanair, have reduced the number of flights they operate to Spain due to the recent fall in demand within the Spanish market, high fuel prices and increased taxes at Spanish airports; the cuts have not had a huge impact on connections with the UK. And there are exceptions: Vueling, Jet2.com and British Airways have reinforced their commitment to this market.

asyJet announced that it is leaving its operating base in Madrid-Barajas as from this winter due to the increase in taxes – which is much higher in Madrid than in Barcelona – and the oversupply in the sector which translates as low income per passenger and less productivity than at its other European operating bases. The low cost airline will continue servicing Spain, but it will reduce its operations in the country by 7% and by 20% at the Spanish capital. Ryanair, despite government subsidies, will do away with 15 of its routes in Spain and will reduce the frequency of 46 others, all from Barajas and El Prat. As for the United Kingdom, the Irish company will eliminate the route connecting Madrid with Manchester and the routes from Barcelona to Leeds Bradford and East Midlands. Iberia’s low cost subsidiary, Iberia Express, will cease to operate its seasonal route between Madrid and Edinburgh. Exceptions to these reductions include the English airline Jet2.com which will launch four new routes from May 2013 between Spain and the UK, connecting East Midlands Airport with Gran Canaria, Ibiza and Menorca. The company also plans to add flights 28

Special WTM · November 2012

from Glasgow Airport to Menorca, Murcia and Gran Canaria as from May, and to increase the frequency of existing routes between the Scottish airport and Palma de Mallorca, Alicante, Ibiza, Lanzarote and Tenerife. At the same time, and also from May, Jet2.com will begin operating a route connecting Menorca and Manchester. Vueling will embark on its fourth con-

Traditional Airlines British Airways (BA) will intensify its presence at Barcelona, Malaga and the Balearic Islands: as from the 23rd of February 2013, it will operate a new route between Barcelona and London Gatwick airport and it will also increase the frequency of flights between Malaga and the British capital by 30%. Additionally, as a result of increasing demand, BA will extend its services between Palma and Ibiza and London City Airport, initiated this summer, into the winter months. Iberia, which is about to undergo major structural changes – possibly the greatest of its kind since it was privatised – did not want to comment on its winter programme till its holding company, IAG, announced the terms of the structural changes to take place in the company which could include a redundancy plan to reduce employee numbers by over 6000 workers. Air Europa maintains its two daily flights to London Gatwick Airport, and will continue to operate this route throughout the winter and summer months.

Renfe launches Renfe Spain Pass for international tourists The Spanish railway company Renfe has launched the new Renfe Spain Pass, a pass for tourists not resident in Spain to use when travelling by train in the mainland which provides more flexibility and reduced prices across one of the largest railway networks in the world and the greatest High Speed network in Europe, with a total 2.900 kilometres of service. Renfe aims to attract part of the extensive market of international tourists arriving in the country every year without a car, a total of 35.9 million. Most of these tourists come from the United Kingdom and tend to visit the main destinations included on the AVE network: Barcelona, Madrid, Valencia, Seville or Malaga, amongst others. The new pass offers a flexible number of trips – from 4 to 12 – for a fixed price and is valid for a month on Long Distance and Medium Distance AVE trains. The pass can be purchased online, at travel agencies and at Spanish and foreign stations up to six months in advance. DRV

ACCIONA Trasmediterranea promotes Balearic Islands at the World Travel Market Travelling in Superferry allows you to carry all your personal lugagge with you including your bycicles for free and a special price for bringing your pets on holidays

Travel between Barcelona and Palma de Mallorca from 45 £ per passenger plus vehicle per crossing for residents of the Balearic Islands and from 63 £ for non-resident tourists visiting the island, by buying return packages for two passengers plus vehicle.

CCIONA Trasmediterranea promotes its destinations in the Balearic Islands during the World Travel Market 2012 to be held in London from 5th to 8th November. The company is offering return packages for two passengers plus car between Barcelona and Palma de Mallorca from 45 £ per crossing per passenger plus vehicle for residents, and 63 £ for non-resident tourists visiting the island. Night crossings covered by this package will depart from Barcelona and include a double ensuite cabin, while daytime returns will be from Palma in lounge seating accommodation. Balearic and Canary Islands The leading Spanish shipping company will be present at this international tourist trade fair together with Turespaña offering its maritime connections all year round for the Balearic and Canary Islands, and also from the south of the mainland to the cities of Ceuta and Melilla, and Tangiers and Nador in Morocco and Algiers. It will also be present in other international pavilions such as France, where ACCIONA Trasmediterranea has an important niche, together with the British market of international passengers who travel to the Balearic Islands. ACCIONA Trasmediterranea connects the Balearic Islands all year round with superferries and ferries from the main cities on the mainland in the Mediterranean,

Special WTM · November 2012

Barcelona and Valencia, to Minorca, Ibiza and Palma de Mallorca. This timetable is reinforced in summer by increasing frequency and also with high speed ships. Tickets can be purchased on www. trasmediterranea.es, the Call Centre 902 45 46 45, collaborating Travel Agencies and also via distributors which ACCIONA Trasmediterranea has in the UK www. directferries.co.uk, www.aferryto.co.uk, and the rest of European countries. On-board services All the vessels meet the highest standards in quality, safety and environmental conservation.

ACCIONA Trasmediterranea is the only Spanish shipping company with its own maritime stations at the main departure ports on the mainland, Barcelona and Valencia, in order to offer the very best land services to passengers, together with the on-board restaurant and leisure services to ensure a comfortable trip. While on-board, the passengers will find a number of different dishes and set meals, snacks and beverages, depending on the type of vessel and the duration of the voyage. The superferries offer assures a wide selection of meals and team of chefs prepare the menus which accommodate all tastes and needs (vegetarians, celiacs etc).

All the company’s vessels offer free bicycle transport, onboard entertainers according to season, cabins, toilets and ramps for passengers with reduced mobility, nursey and baby changing area, certified pet houses and walking area for pets on the superferries. ACCIONA is one of Spain’s leading corporations and operates in infrastructure, renewable energy, water and services, in more than 30 countries. Its corporate claim—“Pioneers in development and sustainability”—mirrors its commitment to contribute to economic growth, social progress and care for the environment through its complete range of activities. This commitment is recognized by ACCIONA’s inclusion in the Dow Jones (DJSI) and FTSE4Goodsustainability indexes. ACCIONA is listed on the Madrid Stock Exchange’s Ibex-35 blue chip index. It has a workforce of around 31,000 professionals and posted nearly 6.7 billion euros in revenues in 2011. www. trasmediterranea.es

Barcelona

Valencia

Malaga Almeria Algeciras Cadiz

BALEARIC ISLANDS

NORTH OF AFRICA

CANARY ISLANDS

SHALL WE GO TOGETHER? Plenty of destinations.

Take your car on board.

The best offers and services.

Travel with as much luggage as you want.

00 34 902 45 46 45 www.trasmediterranea.es Me gusta el Mar...Trasmediterranea

The sun and sand tourism offer continues to evolve according to the most demanding of tastes

A country where the sea takes centre stage ity certificates and that they are also one of the main holiday destinations in Europe for families thanks to the fact that they are included within the DTF brand (Family Tourism Destination) which features a total of 13 destinations.

Carboneras beach, in Almería, on the Andalusian coast.

ts favourable Mediterranean climate and thousands of kilometres of coastline, as well as its two groups of islands, the Canaries and the Balearics, are reason enough for Spain to be a prime destination for beach holidays. But Spain is further enhanced by its ample experience in responding to the demands of holidaymakers, the security and safety it offers tourists and the excellence and quality offered by its hotels and resorts, making it the best place in Europe in which to enjoy a holiday by the sea. Apart from the numerous natural attractions Spain has to offer; beautiful sandy beaches, secluded bays, and breathtaking cliffs, the country offers a great many activities which bring visitors closer to the coast through its marinas and ports and also boasts a great number of resources adapted to family holidays, single travelers or tourists looking for some adventure. Family Holidays With its 580 kilometres of coastline and close to three hundred and fifty beaches and bays, Catalonia continues to be one of 32

Special WTM · November 2012

the best destinations for sun and sand tourism. The Generalitat de Catalunya takes the prevention, control and improvement of its coastal waters and beaches very seriously, and each municipality cleans the sand at its beaches on a daily basis. It is therefore not surprising that a lot of Catalan beaches have been awarded blue flags and qual-

Nature by the sea The coast of Andalusia, which is over 800 kilometres long and extends between the calm waters of the Mediterranean and the aggressive and exciting Atlantic ocean is characterized by the variety of its scenery, from wide open beaches of white sand in the provinces of Cadiz and Huelva, to secluded bays beneath breathtaking cliffs on the coast of Granada and its subtropical microclimate, the Costa del Sol or Almería. Andalusia’s beaches also feature marinas, golf clubs, beach promenades, open air sports facilities and boat mooring areas. Beach tourism is very much connected to nature tourism in Andalusia, with special places to visit such as the Doñana National Park, the most important Biological Reserve in Spain, or the Cabo de Gata-Nijar Nature Reserve with its untouched and secluded beaches. Mallorca gets a makeover Established beach holiday destinations such as the island of Mallorca are working towards improving what they have to

offer and adapting it to the times. A great example of this is the Calviá Beach Resort project, launched by the Meliá Hotels International hotel chain and declared of ‘regional interest’ by the local authorities, which aims to renovate Magaluf, a legendary holiday resort and British tourists’ favourite on the island. This summer two new hotels have opened on the front line of the beach, Beach House, which includes the modern beach club Nikki Beach, and Sol Wave House, featuring a leisure area called Wave House Mallorca with two wave pools for surfing in with a 2.640 metre wide sun terrace right in front of the beach and live music provided by famous DJs. The second phase of the complex will be completed in the next 3 to 5 years and will include two more hotels, Sol Antillas and Sol Barbados, up to 3.500 rooms, and will connect the front line of the beach with Avenida Magaluf via a walkway, as well as the refurbishment of some hotels into condo hotels or apartments and the renovation of commercial and conference areas. Another destination which stands out for

One of the wave pools in Sol Wave House of Magaluf, Mallorca.

its beach holiday offering is the Community of Valencia, with several specialised hotels offering over 47.000 rooms in well known areas such as Benidorm and the Costa Blanca, Gandia and Southern Alicante. Be-

nidorm continues to be a favourite destination for British tourists thanks to its climate, quality beaches, complementary products and the level of service it offers which is renewed year after year.

Special WTM · November 2012

Mallorcan hoteliers plan to offer themed packages

The Balearics add further value and focus to their offering The Balearic Islands continue to take steps towards improving their offering; they have initiated a number of ambitious projects, with a clear focus on quality and innovation, and continue to make their wide-ranging resources more widely available every year.

he British market is one of the most important and most loyal to the Balearics. A total of 2.9 million British tourists visited the region in 2011, 8% more than the year before. It was an excellent year for the islands and British tourism has continued growing through 2012. It had increased by 4.6% by August, reaching numbers of 2.3 million, when the same period a year before registered 2.2 million. According to research published by the Balearic Government’s Tourism Ministry, British tourists visiting the Balearics are mainly between 25 and 44 years of age, 40.8% of the total, and 45 to 64 years of age, 39.1% of the total. 75.1% of these visitors stay at hotels and 65.2% travel on package deals. The annual report also indicates an increase in preference for higher categories, and this is something that the Balearics are hoping to respond to with renovations to their facilities. Many areas of the Balearics are also currently undergoing rennovations, thanks to private funding and support from the public administration and as part of projects aimed at injecting new life into the islands. Highlights include Meliá Hotels International’s Calviá Beach Resort in Magaluf; the Luabay revamp in Cala Mayor or future projects in

Special WTM · November 2012

Pil-lari Playa joins Allsun Hotels after undergoing renovations which will turn into a 4 star hotel.

Sa Ràpita and Canyamel. Calviá Beach Resort is a new complex which, once finished, will feature seven newly refurbished Meliá Hotels International hotels in the area, these are; Sol Antillas Barbados, Sol Trinidad, Sol Guadalupe, Sol Jamaica, Sol Magaluf Park, Beach House and Sol Wave House. The project has been declared of ‘regional interest’ by the Balearic government. It has been conceived as part of a global renovation of the area and includes golf as one of the complex’s most important components. The first phase has already been launched with the opening of Sol Wave House and one of the Beach House buildings. The project will also include a theme park complex, the Sol Katmandu Resort, for which the Sol Magaluf Park and the Katmandu Park will be joined together and will feature special effects projected on the hotel’s three facades. As for the Luabay Hotels & Leisure project; this will feature three hotels in Cala Mayor, the current Luabay Marivent,

Luabay Costa Palma and Luabay La Cala, which have been completely renovated. The chain has invested five million Euros to increase the hotels’ ratings from 3 to 4 stars. Palma Town Hall has fully supported the project which it applauds for being consistent with municipal tourism policy, as both hope to promote Palma de Mallorca as a city break destination. Luxury and golf A further two projects have been declared of ‘regional interest’, both new five star hotels. The first includes a new 9 hole pitch and putt course. The second will be located in front of Golf Canyamel, which will ensure maximum enjoyment of this golf facility, one of the 26 wonderful courses available on the islands. The project featuring the new pitch and putt course will be built in Campos, Mallorca. The complex will be built in the Son Durí finca in Sa Rapita and will feature 285 rooms and 203 suites. It will also include a large sports facility with a social club,

swimming pool, paddle and tennis courts, multisport hall, the 9 hole pitch and putt course and a golf academy. The Balearic Government highlighted the fact that the project has been developed with quality tourism criteria, architectural integrity and with respect for the environment, as well as with sustainability and energy efficiency. The other establishment will be operated by the Hyatt hotel chain, and will offer luxury services and 142 guest rooms. The total investment for this project is around 100 million Euros. In much the same way that Canyamel Golf and its customers will benefit from this new project, Golf Son Termens has benefited from the new hotel Jumeirah Port Soller Hotel & Spa, which opened on the 24th of April 2012 and is the first Jumeirah Hotels & Resorts hotel in Spain and its first resort to open in Europe. A total of 108.471 metres squared of hotels will undergo complete refurbishment in the Balearics this winter. These include the Pil-lari Playa, in Playa de Palma which will join the Allsun Hotels group as a new 4 star hotel in 2013, and Grupotel’s Montecarlo and Port Alcúdia which will also be upgraded to 4 stars. Paradise on your doorstep Nature and a favourable climate are the best touristic resources Menorca, Mallorca, Ibiza and Formentera have to offer. These factors make them ideal for taking part in sports or simply for soaking in the beauty of the surroundings. Sailing on the clear turquoise sea, walking or cycling through almond groves, diving in the calm and transparent waters; these are just some of the activities you can enjoy on the islands. In Menorca, visitors can uncover the secrets of all the civilisations which have left their mark on the island, enjoy exquisite cuisine, stroll through traditional markets or spend an afternoon horse riding. In Ibiza, visitors discover medieval history with their children, and enjoy spectacular nights out within the huge variety of quality nightlife options available. In Formentera nothing beats spending the day at one of the wonderful beaches, feasting on delicious seafood or wandering along the island’s green hills. A new format for Mallorca’s offering Mallorca has a very wide ranging tourism offer and the local authorities work very closely with the sector to develop and present it as effectively as they can within all markets. The FEHM (Mallorca Hotel Business Federation) has also made an important contribution in this respect by creating ‘A sea of experiences’. The brochure, published in Spanish and English, lists all the island’s specialised offerings and can also be viewed on visitmallorca.com or by scanning a QR code using mobile devices. The entity hopes to offer specialised packages featuring specific products in the near future. The brochure includes comprehensive information about cycling routes, walking and hiking, wine tourism, gastronomy, culture and shopping as well as about specialised establishments and agencies. Embracing Technology There are currently two new initiatives taking place in Mallorca which are based on technology. These are Palma Special WTM · November 2012

Smart Destination and Playa de Palma Digital Destination. The capital of the Balearic Islands will lead the Smart Destination project, a project which will be applied at several Mediterranean destinations over the next three years, with FEDER coordinating the project and managing the funds. This international project features the set up of a technological platform which will allow for improved usage of its public facilities: buildings, public lighting etc. At the same time it will involve introducing new systems for irrigation, fire-prevention, urban cleanliness etc. As the project leader, Palma will be the main exponent of all of the above. As for the Playa de Palma, the seaside area will become an intelligent digital destination thanks to a series of technological activities planned in an agreement with the Tourism and Sports Ministry and the state agency Segittur. These new technological projects will be launched in the near future in order to guarantee a sustainable development for the destination. The main services to be

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Special WTM · November 2012

Combine the enjoyment of nature with sports by playing golf in the Balearics.

implemented include: ‘wifi everywhere’, an application for collecting statistical information from tourists at the airport via their mobile devices; the App’s Platform; the Digital Tourism Office; an online system for denouncing crime; and Parking 1.0. The Balearic Islands will be at this edi-

tion of WTM presenting all their products, and were also present at the Golf Live Event held in London in May. The region has also organised several familiarisation trips for British professionals and tour operators. Ángeles Vargas

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The Balearics strive for tourism 365 days a year

The islands, represented once again at the World Travel Market, are working hard to diversify their tourism product and to promote them via the appropriate channels, a prior plan and organisational structure has to be established so that each service can be developed and an appropriate promotional plan must also be decided on for each type of product.

The Balearic Islands are attending the most important tourism fair in Great Britain, the World Travel Market in London, for yet another year, as part of their new comprehensive Tourism Plan (PITIB) and in a clear move towards creating and developing its tourism product. Mallorca, Menorca, Ibiza and Formentera aim to maintain their position as market leaders within the British market.

he Balearic government’s Tourism and Sports department will be busy promoting the islands’ differentiated and diversified tourism product at the most important tourism convention in the United Kingdom. In fact, this is one of the main plans of action set out by its new Comprehensive Tourism Plan (PITIB), the tool which will set the course for the Balearic community’s tourism policy over the next four years. According to the plan set out by the PITIB, the Balearic Islands are developing new strategies and actions which will add value to certain unique qualities offered by its tourism product. In this way they hope to do away with the seasonality of the destina38

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tion and to equip the islands with a tourism offer which goes beyond Sea and Sand; one which attracts a different type of tourist and above all, which can be enjoyed 365 days a year. Golf, Nature, Culture, Water Sports, Cycling… these are some of the main attractions for tourists during a visit to the Balearic Islands, but there are also other services which have not been as heavily promoted in the past, such as Gastronomy, Health Tourism, Conferences, Adventure Tourism, Shopping and even elite or accessible tourism. In short, there is a whole array of opportunities which can enrich and promote the destination’s tourism offer. In order to add value to all these products

Strategic Boards and Tourism Product Forums The Balearic Ministry for Tourism and Sports has recently created a series of Strategic Product Boards in order to develop all these products in collaboration with the private tourism sector. These boards, which have been created to manage the operative plan set out for each one of the tourism products to be developed by the PITIB, will act as a meeting place for technicians from the ministry, specifically from the ATB (Balearic Tourism Agency) and representatives from the entities, organisations and associations related to the product and its specific sector. Their objective is to promote new tourism market segments, to make the destination more competitive and unique as well as to work towards doing away with its seasonality.

For now the boards for Golf, Water Sports, Adventure Tourism, Nature, Gastronomy, Culture, Mice, Cycling as well as Health Tourism have already met. The

meetings will take place once every two months and hope to become a fundamental tool in the development of a unique tourism offer for the Balearic Islands, in close collaboration with the private sector. At the same time, and as part of its focus on developing the Balearic tourism product, the Balearic Ministry for Tourism and Sports has launched a series of specialised forums for certain products which they hope will become meeting points for professionals in each sector. The ministry hopes these forums will allow for an exchange of opinions and will establish new strategies which allow for the continued development of said products. © Fundación para la Promoción Turística de Ibiza

As part of the Balearic tourism strategy, all this work aimed at the development of the tourism offer must later be reflected in a promotional strategy which will spread awareness amongst tourism professionals and end customers about the diversity of what the Balearics have to offer. With this

To date the Ministry for Tourism and Sports has organised various meetings of this type such as the I Foro de Turismo y Gastronomía, (the 1st Tourism and Gastronomy Forum) which took place last May or the I Foro de Turismo y Deporte (the 1st Tourism and Sports Forum) which took place in October. The department intends to continue in this vein and to hold more meeting forums for professionals involved in other target products for tourism in the Balearic Islands.

in London is an integral part of the aforementioned promotional strategy and is essential for the Balearic Islands. The islands will be represented at this edition of the fair within the Turespaña stand with a similar space to the one they had the year before, of around 360m2. The space will include

Traditional products such as golf, nature, water sports and cycling are complemented by gastronomy, conference facilities, health services, shopping and accessible tourism in mind, the ATB (the Balearic Tourism Agency) has come up with a series of actions which will allow this to be achieved successfully within the different issuing markets. The Balearics at the World Travel Market As far as the British market is concerned, attending the World Travel Market

four customer service areas, one for each of the islands; Mallorca, Menorca, Ibiza and Formentera, with different counters and meeting areas. The Balearic area will also include 8 modules for private businesses from the tourism sector such as Melià Hotels, Air Europa, Hi Hotels and Hipotels, who will also be present as co-exhibitors for the Balearic Islands. The Ministry for Tourism and Sports will use this event in London as an excellent opportunity to promote its tourism offer with a special emphasis on its specific tourism products. In short, it will be showcasing its commitment to the differentiation and diversification of the Balearic offer. In this way it hopes to compete with other Mediterranean destinations, to promote an added value which favours the influx of tourists outside of the traditional high season and of course, to maintain its leadership in the British market; a market which is vitally important for the Balearics, and especially for the islands of Menorca and Ibiza. Photos: Govern de les Illes Balears / Conselleria de Turisme i Esports / Agència de Turisme de les Illes Balears (ATB). Special WTM · November 2012

Calvià upgrades and extends local cycle and walking routes for the low season period

tel occupancy in September and October, for the past four years.” For the cyclist we have 5 routes all contained within our municipal boundaries., this means that Calvià, is the perfect base for cyclists. The route map which has been created is the best working tool for cyclists and as Mayor, Manu Onieva said, during the presentation, it is possibly the best one ever created from a public office.

The new routes will be promoted internationally, and in a bid to increase winter tourism, the massive potential of Calvià’s sports facilities will be showcased to the various source markets.

alvià Town Hall will pull out all of the stops, during the winter months, with a view to battling against the short holiday season, by way of promoting sports facilities to source markets. Calvià has no shortage of possibilities where sport is concerned, including walking and cycle routes, in general, facilities, considered amongst the best in the Mediterranean. Some 80.000 promotional brochures will showcase no less than 11 walking routes and 5 cycle routes. Trade fairs and tourism events will be the venue for the distribution of said brochures, which will advertise these products to the Austrian, German, Scandanavian and British mar40

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kets. Further information can be obtained from Calvià’s tourist information offices, or via the website www.visitcalvia.com Each and every one of the advertised routes are in great condition, with clear signage and pictorial information. In addition to the above mentioned website they will be posted on Facebook and Tripadvisor. Local Authorities and professionals have it very clear, that walking and cycling are two of the main activities which attract tourism during the winter months. Bearing in mind the potential of this municipality, and the facilities on offer, it could easily become known as the number one Mediterranean destination in this field. With quality and standards second to none. Mayor, Manu Onieva, stated “It is our utmost priority to work relentlessly at lengthening the tourist season , in order that as from March through to November the hotels of Calvià keep their doors open, thus creating further bookings and helping to maintain employment for our residents “ . “Furthermore, “ he added, “ we are constantly seeking new and diverse products to increase the season, by way of working hand in hand with the private sector, the fruits of which are being reaped already during this year 2012, with the highest ho-

For walkers, we have published 11 new walking routes, which will guide travellers through the various rural walks, which highlight our nature, and our ethnological and cultural heritage. Although cycling and walking are the main new concepts which are being highlighted during the 2012/2013 campaign, tour operators are very much reminded of other excellent concepts here in Calvià, in low season, such as Rugby, Football and Athletics. Calvià’s tourism webpage gets a makeover Improved image and functionality, were the main goals set out by Calvià Town Hall for the makeover of the webpage at www.visitcalvia.com Colourful, more graphic, with easy access and practicality for users were key elements for the network. Helpful, useful and interesting information for the visitor were fundamental, with maps, and pictorial directions for all sports facilities in each area. At your fingertips, there is a wealth of information about Calvià resorts and facilities, beaches, and services, as well as a direct link to the websites of some of the local hoteliers associations.

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Enjoy yourself by the sea, stroll along the beach, play beach-volleyball, throw down your towel and sunbathe, take a dip, have fun or simply lose yourself in the villages and hidden corners of our municipality. Or read a good book, cruise along the coast, go diving, practise your favourite sport, among many other activities. Experience our variety to the full and enjoy your rest in summer or in winter. How would you choose to enjoy your holiday? A place where anybody of any age can find what they are looking for, a place where everyone who visits knows they will always return.

Relaxing in the true Mediterranean way

o be able to choose is to enjoy to the full. Here, between Mallorca and Minorca, the five Prinsotel holiday complexes await you. On two Mediterranean islands with a vast range of options, to satisfy all your wishes. Prinsotel, a family business with 30 years of experience behind, does its best to give its guests memorable holidays. At Prinsotel a world of experiences awaits you in a pleasant, relaxed atmosphere. Close to the beach and in a breathtaking setting, each of the five Prinsotel establishments is just right for you to have a real holiday. Mallorca’s picturesque landscapes and Minorca’s peaceful beauty make the Balearic Islands the Mediterranean’s number one tourist destination. Your island, your hotel, your choice, Prinsotel propose a holiday to suit you.

Comfortable rooms and apartments, carefully tended gardens, large swimming pools, entertainment, activities for all ages, children’s playground, select gastronomy… a holiday that has everything awaits you at Prinsotel.

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Special WTM · November 2012

MINORCA NATURALLY The pearl of the Mediterranean. This is how the island is described by many visitors, the most beautiful of the islands in the Balearic Archipelago. Minorca is still little known and is now opening its doors to visitors who will enjoy not only the beauty of its coastline with pine woods leading onto its white sandy beaches and its many virgin beaches accessed only on foot or by sea, but also its fascinating cultural and historical heritage.

The local government, Consell Insular de Menorca, is now working on promoting the values associated with enjoying nature, by offering active holidays in the open air coupled with excellent gastronomy and an insight into the island’s rich cultural heritage. The protection of the environment is an important issue within all the political parties and the island society. In 1993 Minorca was nominated a Biosphere Reserve and this year has received the honour of being nominated by the UNESCO as the World Centre for Sustainable Development for the network of Biosphere Reserves and Coastal Areas. The flag ship of Minorca’s new outdoor tourism is the Cami de Cavalls, an ancient coastal bridle path, which circumnavigates the whole island. Gran Route 223 offers magnificent opportunities to walkers, cyclists and horse trekkers. Those who have walked the Camino de Santiago will appreciate this 185 klm. path with its unbeatable scenery. The long, safe coastline offers a variety of activities for those who enjoy the sea. Sailing, windsurfing and the now very popular kayaking are all sports to be enjoyed and see a different island perspective from. For those travellers who would like to treat their palates to a gastronomic experience they will not be disappointed. The island’s hand made cheeses and local sausages, Mahonese sauce which was invented in Mahón during the French occupation, the gin still distilled locally using the recipe brought to the island by Admiral Nelson and the delicious wines from the many small vineyards are all delights waiting for the discerning gourmet. British visitors will be interested to see the landowners houses still painted what is known locally as English Red and will enjoy driving down the first East-West road called Kane’s Road which was built in 1720 under the island’s first British Governor Lieutenant Governor Richard Kane. If the island can be proud of any one thing it must be the sheer number and variety of prehistoric monuments making the island one large archaeological site. Minorca boasts more than 1.800 Talayotic monuments which has encouraged the island authorities to seek recognition from the UNESCO as a World Heritage Site. Minorca is in harmony with Slow Tourism. A land where the hands of the clock tick slowly and accurately allowing the visitor to relax and enjoy everything the island has to offer and to step out of the rush of modern society for a moment. Holidaymakers can bask on the white sandy beaches and swim in the turquoise waters but might also like to relax another way and pamper themselves in one of the many Spas in the island’s hotels, where alternative therapies and activities are also offered. – all valid and pleasurable reasons why one should take advantage of a journey to this island. Minorca is BALANCE: balance between sun and sand, interesting culture, beautiful scenery, unbeatable gastronomy, healthy living and unquestionable quality tourism.

New 2012-2016 Strategic Promotional Plan

The Canaries present their new sun and sand tourism model at the World Travel Market The islands offer the best weather in the world as a differentiating factor

Growing losses have forced the Canaries to revise their tourism model and promotional strategy; they have sought to establish plans of action for each one of the islands in the region, under the general umbrella of the Canary Islands brand. This has resulted in the 2012-2016 Strategic Promotional Plan which is being presented at the WTM.

he islands aim to consolidate themselves as a “unique, competitive and preferential destination,” and for this they “need an image and brand which is shared by all agents, to spread the destination’s unique and differentiating attributes while also ensuring an adequate market positioning for each sector. For this, and in order to define the Strategic Plan, each island’s priorities and plans have been taken into consideration.” With this in mind, a detailed diagnosis of the situation has been carried out which analysed the causes for this fall in competitiveness. The suggested reasons include; competition from other destinations, the limiting factor of airline connections, the need to improve market positioning and image, the reduced productivity exhibited by tourism business models, the increased dependency on commercialization channels, an offer which is not specialised enough and

Special WTM · November 2012

The Canaries plan to use the weather to build a proposal for holiday experiences which adapt to every sector.

certain areas becoming obsolete, resources which are not valued and products which fail to exhibit an adequate identity, changes in demand created by new types of traveller, and an under-developed public and private management system. The Government of the Canary Islands explains that all these determining factors “make it necessary for us to implement a new tourism model, one which is based on our current strengths and virtues and which incorporates the new trends and parametres exhibited within the industry.” Within this new model, tourism becomes a generating factor within the islands’ changing economy; it provides new employment and boosts other sectors of the economy. Tourists go from being tour operator customers to destination customers, which implies more of an effort to capture new clients and instill loyalty. In order to do this,

the public and private sector must work together in all areas of the industry and they must call on the support of the local community. In the same way, companies must stop competing with each other in tour operator catalogues and instead establish allegiances to compete together through product clubs and area clusters. All of this revolves around a new sun and sand model which involves renewing the traditional concept by way of an improved structure and by integrating every aspect of what the region has to offer. This renovation must go hand in hand with an improvement in market positioning. Opinion polls show that the Canary Islands is a well known brand but that it lacks any recognisable differentiating factors except for its weather and beaches, and this is one of the reasons given for not visiting them. The local authorities have

therefore decided that the weather should be “the differentiating and unique factor on which to base the proposal for a holiday experience which adapts to each sector, which integrates the region’s entire offering, and which justifies higher prices on the Canary Islands.” This new market positioning is therefore based on the weather, the best weather in the world, and this is not just a promotional argument, it is also based on scientific proof. In fact, the Canaries have already been classified in various international research projects, as having the world’s best climate, and universities and centres look set to conduct further research in the future to demonstrate the functional and emotional benefits afforded by the best weather in the world. The weather is also responsible for the idiosyncrasies of the locals and their exotic nature. New Products Within this new sun and sand model, the Canaries have established three product categories which they want to promote. The first category features products directed at

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GOLF

couples, families, old age pensioners and beach holidays in general, as these are in great demand. The second features food and wine, theme parks, hiking, rural holidays and shopping; products that do not constitute the reason for travel, but are in high demand once the tourist is at the destination. And the third category features all products which, even though they are not in high demand, contribute significantly to improving the destination’s image and market position, such as nautical tourism, diving, golf, active tourism etc. Apart from the above, the islands have identified complementary products which, even though they are still in conception stages, present an interesting development potential in the Canary Islands. These include scientific, educational, linguistic and language opportunities as well as wine tourism, pictorial and cinema themed options, and they offer a great many possibilities. Markets As for strategy within key markets for the Canaries, such as the United Kingdom, the

The new model will be more structured and will integrate all aspects of the region’s tourism offer.

islands have opted to maintain their position, rebranding themselves with a focus on the best weather in the world and developing specific actions by region and segment. This is the proposed line of action for countries such as Germany, Spain, Norway, Belgium and Ireland as well as the United Kingdom, countries which are already familiar with the destination, which means that new sales arguments will be necessary.

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Special WTM · November 2012

These initiatives are complemented by an improvement in market positioning in countries exhibiting high potential such as France, Italy and Russia; as well as exploring possibilities investing only in identified opportunities in countries such as Sweden, Denmark, Poland, Switzerland, Austria, Holland, Finland and the Czech Republic, without carrying out general campaigns. Within these markets, the Canaries have separated demand by segments according to socio-demographic groups and travel motivation, identifying the ones which present the most development opportunity: families with children, couples and senior tourism; as well as tourists looking for a relaxing break combined with getting to know the destination, whose numbers are growing significantly. Communication Campaigns For strategic and financial reasons, the region will not be carrying out any large scale publicity campaigns as it has done in the past. Instead more attention will be paid to content, both internally and externally produced as “it is time to work on our

Special WTM · November 2012

brand and to redefine our position within the market as a destination worth visiting.” So from now on “the amount of conventional publicity will be reduced and communication will be more important. We will go from an intrusive form of publicity to being well positioned when our potential clients look for inspiration for their trips, and more emphasis will be placed on public relations, on the creation of content and on promoting viral communication according to an orientation towards inbound marketing.” As for communication and marketing activities for 2013, a budget of seven million Euros has been put out to tender and the priority will be on a multimedia focus which includes online media, social networks, new technology and marketing events and activities; as well as all the traditional promotional tools such as billboards and the media. British Market The British market is key for the Canary Islands; it is immensely attractive and maintains an important competitive edge. It is the leading market in volume with a

market quota of 30% which represents over 3.5 million tourists, and the second in turnover with a total of 25%, preceded only by Germany. The United Kingdom is a mature market, as over 90% of its population has visited a foreign country, and the Canary Islands are very well known. 38% of the population of the UK has visited the islands at some point, and 20% have visited over 10 times. So it is not surprising that its repeat business index is 84%, eight per cent more than the average of international visitors. Its preferred destinations, in order of preference, are; Tenerife, Lanzarote, Gran Canaria, Fuerteventura and La Palma. Over the first nine months of the year the number of British tourists has fallen by 3%, compared to the 14% increase registered last year. However, the predictions for the winter are quite positive, judging by the development of bookings, and there could be a last minute boost as the current financial situation makes it difficult for people to plan their holidays in advance. Vivi Hinojosa

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VIENNA (2014)

FOR MORE INFORMATION, CONTACT YOUR TRAVEL AGENT, 0808 234 1953 OR VISIT MEBYMELIA.COM MEBYMELIA

Tenerife, a great incentive in the sunniest working atmosphere The Centro de Congresos del Puerto de la Cruz, which has a maximum capacity for almost one thousand delegates, is located inside Taoro Park, surrounded by palm trees and on top of a hill with unbeatable views of the city and the sea.

enerife is today one of the most qualified and established conference, convention and incentive destinations in Spain. In 2011 alone, almost a thousand meetings were held in Tenerife, with the participation of some fifty four thousand delegates. Its natural surroundings, year round moderate climate, wide variety of outdoor activities and unique locations, as well as its beauty – which attracts around five million visitors every year – make Tenerife an increasingly popular destination when it comes to organising professional trips. It boasts forty-two protected natural areas which cover half of its territory, volcanic beaches with black and white sand, lush green forests of laurisilva, a lunar landscape over two thousand metres above sea level and year round sunshine; in short, it is truly unique and makes for an excellent working environment. The island is just over 100km long and wide and offers five different congress centres, all able to cater for large groups of people. In the south, surrounded by one of the most varied accommodation offerings in the country, are two fully active and unique conference facilities. The first, la Pirámide de Arona, is a stunning congress centre with an auditorium for over two thousand people, and is part of a resort complex made up of five hotels which together provide a total of more than thirty meeting rooms suitable for conventions of

Special WTM · November 2012

all types and sizes. The other centre, built more recently, is the Magma Arte y Congresos Conference Centre. Voted “best congress centre in Southern Europe” by British magazine Business Destinations in 2009; the centre combines magnificent design by architect Martin Menis with a functionality which is seldom found in this type of premises. Its main hall is a marvel of open space and can accommodate up to two thousand five hundred people. In Santa Cruz de Tenerife, two congress centres, designed by Santiago Calatrava, have become the central focus for corporate and cultural activities in Tenerife: the Auditorio de Tenerife Adán Martín, whose image has come to represent the city (even though it has been open for a relatively short amount of time), and the Centro Internacional de Ferias y Congresos, which boasts one of the largest spaces without columns in Spain. There is also a conference centre in Puerto de Cruz, in the north of Tenerife, an area with a significant amount of hotels, all capable of accommodating large groups.

Tenerife boasts one of the most powerful accommodation infrastructures in the whole of Spain with more than sixty thousand hotel beds in four and five star hotels, and is serviced by two international airports. It is also well worth noting the advantage of organising conferences, conventions or incentive trips in the current economic climate and paying a maximum of 7% tax, as opposed to the 21% payable in any other region in Spain. This reduction in costs is applied to any services contracted in the Canary Islands, via the IGIC (Canary Islands General Indirect Tax). The Tenerife Convention Bureau offers reliable up to date information at no charge to all conference and corporate event organisers and works with over eighty associated companies – for which it acts as a link – which offer all the services required by this type of event. The Tenerife Convention Bureau is also promoting sustainable event organisation and activities which are in keeping with Corporate Social Responsibility for companies who would like to apply their CSR policies to local projects. For more information visit www.tenerifecb.com

Lanzarote, a unique island

havens of crystal clear waters and curly waves, are a range of irresistible pleasures difficult to restrain from. You will find a large variety of tourist attractions, whose visit is almost compulsory if you

Lanzarote’s amazing and unique beauty keeps disconcerting all those who have visited the Island since the beginning of its existence.

tour across the “Island of Fire” transfers the traveller to different universes. The traveller will find it restful to contemplate the unpredictable physiognomy of an uninterrupted and privileged coastline, where wind and water have indulged in creating exceptional landscapes worthy of respect and tender care. Lanzarote, declared as a Biosphere Reserve, is an ideal tourist destination, the known equilibrium between art, culture

Special WTM · November 2012

and the nature of its volcanic landscape will surprise you. Whoever visits Lanzarote will satisfy whichever hope indulged in, be it the quest for peace, be it the interplay with the ocean’s irresistible sea bed. The beaches take over an infinite number of forms and textures, offering to the discoverer a multitude of alternatives as to which best adapts to expectations. The coves, vast golden sand extensions,

wish to enjoy your stay on this island and meanwhile enrich yourself. Cultural entertainment has been structured by the Council of Lanzarote’s Centre for Art and Culture under seven indescribably attractive designs. A unit of scenic, customary and natural landmarks whose visit is never disappointing. Its wonderful weather and the moderate winds allow the practice of a wide variety of sports all year long, specially water and nautical sports (scuba diving, sports fishing, excursions in sailboats , windsurf , surf…) The island has two leisure harbours. It is also possible to play golf. The perfect place for sports can be found in each municipality.

www.turismolanzarote.com

The Levante, ready to welcome the British, its main tourism market

LEV

Faced with younger British tourists, the Community of Valencia has reinforced its sports events such as the international motorcycling event Generali Gran Prix in Cheste.

The Eastern areas of Spain, on the shores of the Mediterranean Sea and favoured by mild winters and almost tropical heat in the summer, mainly belong to the Valencian Community and the Region of Murcia, regions which make up the area known as the Levante. The United Kingdom is their main issuing market for tourism. This year, sports events, water sports activities, nature, shows and wine and gastronomy have come to represent an important part of what the area has to offer its visitors.

he United Kingdom is the main foreign tourism issuing market for the Community of Valencia; it represented a total 40.5% of the tourists visiting in 2011. The Community is also the fourth most popular Spanish destination amongst British tourists, preceded by the Canaries, the Balearics and Andalusia. In 2011, it attracted 16.8% of the British tourists which visited Spain. According to the Ministry of Tourism, Culture and Sports, the slowdown experienced by the region over four years finished last year with a yearly growth of 10.6%, up to 2.1 million arrivals. 4.3 million British tourist overnight stays were registered over the year, 5.1% more than in 2010; an increase driven by Alicante whose figures grew by 36.5%. Benidorm accounts for 85% of overnights while Valencia has seen a decrease of 5.6%. Tourists from the United Kingdom are the

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ones which spend the most money during their holiday: by August this year they had spent 1.000 million Euros in the Valencian Community, 11.8% more than during the same period in 2011. Over recent years the Community has noticed a change in the type of British tourist visiting; tourists are now younger, between 25 and 44 years of age and their main motivation to visit is to enjoy leisure activities during their holiday. The Tourism Ministry highlights the fact that this has coincided with a change in the way British tourists perceive the Valencian Community. They have gone from considering it a destination which is exclusively for beach holidays to including it as an option for short breaks, culture, nature, gastronomy and sports events. Apart from going to the beach and on walks, British tourists show particular preference for visiting mu-

seums and monuments, enjoying cuisine and local festivities and for buying handcrafted products; all important aspects of the Community’s tourism offer. “This means that the possibilities of attracting these tourists all year round have increased significantly. In the last three months of the year alone, the region hosts tens of concerts, plays, shows, exhibitions, festivals and gastronomy fairs; a calendar of events which caters to all tastes and ages and which is further enhanced by sports events such as the Tennis Open 500 in Valencia and the international motorcycling event in Cheste, the Generali Gran Prix,” said the Ministry. It also pointed out that autumn is one of British tourists’ favourite times of year “as they are not used to the high temperatures experienced during a Mediterranean summer.” A tourist which is loyal to Murcia 612.071 British tourists visited the region of Murcia in 2011. British tourists represented 57.3% of the region’s market quota in 2011, which means that it was more stable than the year before, after descending over the last three years. Despite this decrease, Murcia’s international tourism is still highly dependent on the British market, and registers a quota of 24%, much higher than the total Spanish quota. The number of overnight stays registered for British tourists in the region of Murcia in 2011 totalled 6.916.405, with an average stay of almost 12 days, higher than the Spanish average. The main activities which attract British tourists here are the sun and sand, nature, outings, shopping, nightlife and cultural events. For the majority (62%) price was also a decisive factor. The Ministry of Tourism highlighted the high loyalty levels shown by British tourists, with a high percentage of tourists (68.6%) visiting the region for the second time. The weather, the scenery, leisure options, culture and gastronomy have always been Murcia’s main attractions as a tourism destination. Now the region is promoting additional services to attract British tourists; such as water sports, nature, golf and wine and gastronomy. Diana Ramón Vilarasau

Aragon, land of many charms

Alquézar (Huesca).

Hospedarias de Aragon, charming places to stay Located throughout the territory of Aragon, the Hospedarías (lodges) make up a network of hotels owned by the government of Aragon and are characterised by their excellent quality and above all by their location within emblematic buildings such as monasteries, castles, palaces and elegant mansions. There are a total of seven Hospederías available for you to stay at in Aragon: - In Huesca: San Juan de la Peña, Loarre and Roda de Isábena. - In Zaragoza: Monasterio de Rueda, Palacio del Papa Luna (Illueca), Sádaba and Mesón de la Dolores (Calatayud) - In Teruel: La Iglesuela del Cid For more information visit: www.hospederiasdearagon.com Skiing in Aragon Aragon is a unique place in the world when it comes to skiing. In the north, in the Pyrenees, visitors will find the ski resorts at Astún, Candanchú, Aramón Formigal, Aramón Panticosa and Aramón Cerler, and in the south in Teruel, in the Iberian system, the resorts at Aramón Javalambre and Aramón Valdelinares, which offer alpine skiers various entertaining slopes as well as spectacular scenery and locations. In total there are 348km of slopes in Aragon and 369 marked and special slopes across the seven ski resorts. For those who prefer cross-country skiing or snowshoeing there is also a wide variety of alternative routes and pathways available. For more information visit: www.nievedearagon.es 60

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Aragon, land of wine and gastronomy Lovers of fine food and wine will appreciate Aragon’s exquisite cuisine based on local and farm produced products and cooked with the utmost skill. Dishes such as the ternasco de Aragón, chicken a la chilindrón, borrajas and cod al ajoarriero are just some of the typical fare to try in the region, washed down with the best local wines. Choose a bottle of the magnificent wines from Somontano, Cariñena, Campo de Borja and Campo de Calatayud, all boasting their own designation of origin. But this list would not be complete if we did not mention Aragon’s other well known products, also awarded their own designation of origin: the Calanda peach, olive oil from lower Aragon and ham from Teruel, all mouth watering delights for every palate. For more information visit: www.gastronomia-aragonesa.com

The Hecho, Ansó, del Aragón, de Tena, Gistaín and Benasque valleys and of course the Ordesa Natural Park and Monte Perdido, declared a World Heritage Site by UNESCO, offer nature lovers unrivalled possibilities of enjoyment. Hiking up to the mountain lakes or glaciers, walking along the extensive network of routes, mountain biking along the valleys, climbing, white water rafting, riding chair lifts up to mountain tops, all of these and more can be enjoyed in this magical place. The Pyrenees of Aragon offers you a whole new world of sensations and unforgettable experiences; all within the most beautiful natural surroundings.

Ham from Teruel.

Aragon, a rural tourism paradise Visitors looking for the best rural tourism options will be find that Aragon offers a tranquil and relaxed way to get to know its land, culture and people. The region offers establishments which respect traditional architectural values and are always in the best of taste. Aragon’s 1330 rural tourism establishments offer great levels of hospitality to visitors wanting to experience the life and customs of its many secluded villages. The areas most visited by travellers looking to spend time in nature are the valleys of the Pyrenees, the prepirenaica mountains, in the province of Huesca, the area of the Five Vallleys, Calatayud and Moncayo, in the province of Zaragoza and the Maestrazgo, Matarraña, and the sierra de Albarracín in the province of Teruel.

Mountain Biking in the Pyrenees.

A friendly Aragon welcome But above all, if there is something which really makes Aragon stand out, it is our hospitality and friendly nature; we welcome visitors with open arms and are looking forward to helping you discover our region’s best kept secrets.

Hospedería del Mesón de la Dolores (Calatayud, Zaragoza). Albarracín (Teruel).

The Pyrenees of Aragon, a natural treasure The Pyrenees are without a doubt one of Aragon’s most valued attributes. Majestic snow capped mountains, stunning waterfalls, crystal clear rivers, deep lakes, valleys presided over by huge reservoirs and leafy forests - this is just some of the amazing natural scenery which will amaze visitors to the region.

FOR MORE INFORMATION www.turismodearagon.com turismodearagon@aragon.es Tourist Information of Aragon: 00 34 976 282 181

Special WTM · November 2012

The region will launch an Office for Tourist Defense and Protection

AND

Andalusia surprises visitors with its fresh and varied offering in Jaén; Baena, Cabra, Lucena, Priego de Córdoba and Puente Genil in Córdoba; Carmona and Osuna in Sevilla.

‘Living Costa del Sol’ presents a new opportunity for finding the perfect second home.

Culture, tradition, health and beauty, residential or sports tourism such as golf, these are just some of the highlights included within Andalusia’s quality tourism offering; this year the region adds surprising new details and gracefully opens its doors to welcome visitors once again.

ndalusia continues to attract a great deal of British tourists, and the figures clearly show that the number of visitors arriving in the region from the United Kingdom grows every year. 1.68 million British tourists visited the region in 2011, 11% more than in 2010, representing 19.7% of the total foreign tourism received by Andalusia and 7.7% of the general total. The British market clearly favoured the region for yet another year and registered the highest levels of growth. Surprisingly, the length of stay increased again in 2011, and according to figures for the first semester, British arrivals in Andalusia grew by 6%. Most importantly, these tourists continue to show great customer satisfaction and gave the destination an average 7.8 points when asked for their opinion; a rating which has also continued to grow over the years. In order to generate even further customer satisfaction, the Junta de Andalucia has decided to launch a new Office for Tourist Protection and Defense in 2013; a department whose sole objective will be to inform and protect visitors in view of 62

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their rights when using tourism services and facilities. Beautiful beaches and moving culture The region’s most well known attractions are its beaches, an asset which Andalusians continue to improve every year. Andalusia is the Spanish region with the highest number of beaches certified with the Q for Quality flag awarded by the Spanish Quality Tourism Institute (ICTE) in 2012, with 58 of the 173 Andalusian beaches currently flying the blue flags. Either combined with the beaches or as a main motive, culture has become the region’s second most popular attraction. There are a great variety of cultural products on offer here but recent highlights include the Caminos de Pasión, a cultural tourist route which uncovers the historical and artistic heritage, gastronomy, traditions, Easter celebrations, folklore and craftsmanship of central Andalusia. The initiative features eight municipalities which are characteristic for the wealth of their history and heritage, they are: Alcalá la Real

Golf, health, beauty, dolphins… The excellent Andalusian weather is ideal for all types of outdoor sports with golf being the one which attracts the highest number of British tourists. The good news is that this year the region’s offering is about to be extended. The Andalusian authorities have just approved a second ‘touristic interest’ project, Castellar Golf, in Castellar de la Frontera (Cádiz), which will feature an 18 hole golf course, a 5 star hotel with 150 rooms, an apartment hotel with 100 units and a residential area featuring family housing as well as event halls and various sports facilities and health and beauty establishments. Health and beauty is, incidentally, one of the region’s strongest offerings. Establishments and services of this type are widespread at Andalusian destinations; 90% of five star establishments feature health and beauty services, 50% at four star and 20% at three star hotels and resorts. The excellent options at hotels are further complemented by the thermal baths available in the region. One of the region’s most original attractions is the chance to see dolphins and whales in their natural habitats. These breathtaking creatures can be spotted from boats on the Straits of Gibraltar and are joined every summer by killer whales. Living Costa del Sol, a secure investment Malaga’s public administration in collaboration with some local business entities has created a new tourism product called ‘Living Costa del Sol’, with the clear objective of promoting the province’s image as a safe destination in which to own a second home. The idea is to spread awareness about the wonderful residential developments the Costa de Sol has to offer people who would like to own a home in Spain. Andalusia will present all of these products at the WTM as well as at other events throughout the year including specialised fairs and reverse promotion activities. Ángeles Vargas

Elías Bendodo (President of the Málaga-Costa del Sol Tourist Board)

‘Costa del Sol, driving force of Andalusian PR economy and tourism, is to lead economic recovery in the region’

álaga-Costa del Sol is the most important travel destination in Andalusia, welcoming more than 9 million tourists a year (2011 data, INE and Tourism Observatory by SOPDE). In fact, it is among the three most popular holiday destinations in Spain for both domestic and international tourists. This has been so for five decades. You might then wonder, ‘What’s the challenge for the Costa del Sol now?’ Our challenge is continuous innovation in the face of change – a pro-active ongoing process aimed at transforming the threats of maturity into opportunities for talent and experience. The changes in infrastructure and product conversion over the past five years were key to the sustainable growth of the Costa del Sol, reactivating tourist activity in the face of an unprecedented crisis. The big-scale project of the Port of Málaga (Pier 1) and its fabulous Maritime Station have placed Málaga among the few Spain home ports to have grown this year (about 14% through August 2012) and earned the city the fifth place at the national level in terms of the number of cruise passengers (arrivals and departures). Likewise, the amazing airport expansion project (Plan Málaga) has placed the arrivals area of Málaga-Costa del Sol Airport in the avant-garde of Europe while doubling its capacity to welcome passengers. Currently, we have the fourth largest airport in Spain in terms of number of passengers (13 million last year, 6.3% more than in 2010, when the new terminal came into operation). Most passengers (71% in 2011) came from abroad, mainly UK and Germany. With the new runway in June 2012, leading to increased air traffic (up to 30 million passengers a year), the airport’s performance is expected to be even more impressive this year. To these two outstanding gateways to the Costa del Sol we should add the wellestablished María Zambrano AVE highspeed train station, which revolutionised rail transport in 2007, superseding domestic flights and leading to a 60% rise in train arrivals thanks to the railway connections available for all major cities in central and northern Spain. Fast, comfortable, versatile and running on time, high-speed trains

brought larger numbers of domestic tourists to the Costa del Sol – holidaymakers, city breakers, event attendees, business travellers and even golf players. For there is much more than sun and sand to the Costa del Sol: there are golf courses, restaurants, amusement parks, country hotels and conference or meeting venues, too. The development of infrastructure was accompanied by the conversion of products and services in the public and private sectors. Product and service quality – better, outstanding quality – is the key to tourist satisfaction on the Costa del Sol. Quality is the result of training, knowledge, talent and skill. And it is the force underlying the intangible assets of travel destinations. In Málaga, such assets – hospitality, kindness, politeness, warmth and willingness to help – are wired into the people’s DNA. They do not need to be learnt. These values are difficult to imitate when they are displayed ‘Málaga style’. There is a wide range of accommodation options available in Málaga Province, from campsite to five-star hotels, offering 6,328 beds. In fact, establishments amount to 2,403 (including 916 country hotels or homes), with 165,652 tourist beds available. The number of beds available rose by 10.7% (15,809) in the past five years. 28.7% of the total belong to four- and five-star hotels. In this ever-changing situation, this transformation from the weaknesses of maturity

to the strengths of experience, we are once again introducing a renovated destination in the international scene, based on the knowledge gained from the experiences of the millions of tourists who have visited us in more than 60 years. Once again, our travel destination has been modernised from its foundations to operate at the level of excellence and retain the leadership it has held for so many years. The new rules in the travel industry invite us not to live in the past. Experiences are planned and lived in the present. Thus, the Costa del Sol’s success in the new world of international tourism will depend on the identification of our products and services with a place where ‘the best experiences are possible.’ This will give us the competitive advantage we need, and advantage we must keep with the help of innovation and profit efficiency. It is the only recipe for a successful destination in today’s world. Elías Bendodo President of the Málaga-Costa del Sol Tourist Board

Special WTM · November 2012

The agency presents a pioneering initiative for instagramers which managed to combine online and offline spheres

CAT

Catalonia focuses its promotional efforts at the WTM on the online world and social media The British market, its second highest issuing market, has grown by 30% and represents 11% of its international arrivals

Catalonia focuses its presence at the World Travel Market on online promotion and social media, the platform chosen to present the pioneering initiative launched by the ACT (Catalan Tourism Agency): ‘a journey with instagramers.’

he ACT takes part in this new edition of the World Travel Market with a stand covering 336 metres which showcases the services of 40 exhibitors including boards, tourism offices and companies within the sector. Within the framework of the fair, ACT’s promotional director presents Catalonia’s online marketing strategy, using a pioneering initiative within tourism promotion as an example: a journey with instagramers. The presentation is part of a session organised by the WTM about the most innovative projects in this field, and Catalonia will be presenting alongside destinations such as Japan, Emilia Romagna, Scotland, England and Las Vegas. Catalonia became the first Spanish tourist destination to use Instagram as a promotional channel; a platform which has over 80 million users. The Catalan Tourism Agency, in collaboration with ‘instagramers Cataluña’, invited 11 of this social network’s most influential users, from the rest of Spain, Italy, France, Germany, Norway, The Netherlands and The United States, to visit the region and take photos which were then published on Instagram and other social networks as well as on their own blogs. The instagramers participating were some of the most influential both nationally and internationally and between them had a total of 500.000 followers. People were able to follow their journey through the region via Instagram, via Twitter using the hash tag #catalunyaexperience, via the Catalunya Experience Facebook page and on Catalonia’s Instagram webpage. The next step was to invite all Instagram users to take part in a photography competition based on Catalonia. To take part all users had to do was publish a photograph with the hash tag #catalunyaexperience; and this resulted in some 52.000 images which can be viewed on the Catalan Tourism Agency’s Statigram platform. A panel of judges selected the best photographs based on their originality, quality and above all how they represented a different and personal view of the region. The 241 photos selected are now part of an exhibition called ‘Catalonia, as seen by instagramers’, structured with eight main themes; Catalonia, land of contrasts; Catalonia, land of creativity; Catalonia, by the Mediterranean Sea; Catalonia, interior and Pyrenees; Catalonia, land of history; Catalonia, land of gastronomy; and Catalonia, land of traditions. The exhibition can be viewed in the Palau Robert gardens in Barcelona until the 18th November and is this promotion’s closing ac-

Special WTM · November 2012

Catalonia as seen by the instagramers who took part in this first initiative organised by the ACT.

tivity. It is one of the first initiatives launched in Spain to successfully integrate online and offline in a single project. This move towards applying new technologies to promotional strategy for its destinations is now combined with the region’s traditional promotion of its gastronomy. The ACT thus widens its traditional meeting with professionals from the British and Catalan tourist sectors. This year the gastronomy exhibition is presented by chefs from the Cuina Barceloneta and Noguera Cuina kitchen collectives. Not only does it offer the possibility to taste Catalan specialties, but it also is a great opportunity for professionals to network. Improvements in the British market By taking part in the WTM Catalonia aims to continue improving its results within the British market, which have been very positive so far this year, especially when considering the current financial situation. The United Kingdom is currently the region’s second most important issuing market and accounts for 11.2% of foreign tourism arriving in the area. 1.2 million British tourists have visited Catalonia during the first eight months of the year, 30.5% more than during the same period a year before. There has also been a similar growth in the income generated which this year was 816 million Euros, 30.2% higher than the previous year. Vivi Hinojosa

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The Community of Madrid, leisure and business destination for British tourists

MAD

The capital city chooses to open up some of its unexplored areas

Madrid’s culture, shopping and gastronomy attract British tourists

The community of Madrid boasts a wide variety of cultural options which attract British tourists searching for leisure activities. But its event and meeting facilities and services also make it an ideal option for business travellers.

ritish tourists are attracted to Madrid by a wide variety of products. The Ministry for Employment, Tourism and Culture states that 43% of these tourists come to enjoy leisure and a holiday, while 42.5% visit the region for work or business trips. According to the National Statistics Institute’s Questionnaire on Hotel Occupation, 330.228 British tourists stayed at hotels in the Community of Madrid during 2011, which makes them the fourth most prominent issuing market, after the United States, Italy and France. This, according to sources within the Ministry “gives us a very clear idea of how important this market is for Madrid. If we consider the data published by Frontur, the British market comes up as the third most prominent issuing market, after France and Italy. In both cases the market shows very positive results, with growth rates of 7.5% and 11.7% respectively.” The data offered by the above sources allows us to conclude that British tourists

Special WTM · November 2012

stayed for an average of 5.3 nights during 2011. Their total expenditure amounted to 305.5 million Euros, 24.3% more than in 2010. As for the average amount spent by British tourists, this comes to 729,72 Euros (which represents an 11.05% growth) with an average spent per day of 136.14 Euros (13.2% growth). However, these numbers are falling slightly during 2012, with a decrease of up to 5% registered last August. The Ministry claims to be monitoring these variations very closely especially any which occur over the last three months of the year and is working to alter this trend and to achieve better results by the end of the year. The promotional strategies carried out by the community include a significant development in internet tools used. Madrid Town Hall is also helping to organise familiarisation trips for specialised agents to visit the area. But it is everything that it has to offer culturally, commercially and gastronomi-

cally which attracts many of the tourists visiting the community. The quality of its exhibitions is one of its strongest points. For examples some future exhibitions include Van Dyck at the Prado Museum; Gauguin, Cartier art, open-air painting by Turner, Constable, Van Gogh and Cèzanne at the Thyssen-Bornemisza or the Casa de Alba heritage at the Palacio de Cibeles. “These options are added to the many attractions offered by the region and make a visit to the Community of Madrid even more attractive.” One cannot forget the Reina Sofía Museum – which, together with the Thyssen and the Prado, makes up the Paseo del Arte (Art Walk) or the Santiago Bernabéu Museum, the fourth most visited museum in the city. These four museums are included in one of the three new programs presented by the Strategic Tourism Plan for Madrid 2012-2015, ‘El Madrid + Real’ (which adds value to this, the most visited touristic circuit related to historical and cultural heritage.) The other two programs included in the plan are ‘Madrid gana de cerca’ (with new routes such as Salamanca, Las Letras, La Latina or the new Madrid Río; and museums such as the Sorolla or the Lázaro Galdiano Foundation) and ‘Madrid plays off’ (with more alternative and innovative aspects of Madrid’s tourism offer including La Casa Encendida, the Old Tabacco Factory, the Slaughterhouse and alternative neighbourhoods such as Malasaña, Chueca, TriBall, Conde Duque or Lavapiés). As for the MICE and business travel sector, it is worth pointing out that Madrid has been chosen as the venue for five international conferences and 14 events, which will take place between 2012 and 2014 and which will attract 16000 professionals to the capital, and it is likely that more events will be confirmed soon. Lastly, one cannot publish an article about the Community of Madrid without mentioning the Eurovegas project. The initiative is not without its fair share of controversy, but in general the region hopes it will have a positive effect on tourism in the area. Latest predictions say that construction work will begin in December 2013. Paula Pielfort Asquerino

With its 590 facilities in which to practise the sport, and dozens of specialised hotels, Spain is a favourite destination for this kind of tourism

The best golf destination in Europe

Spain is the preferred destination for 40% of Europeans travelling abroad to play golf and it is clear why: its courses are amongst the best on the continent, it boasts a number of specialised hotels, ample experience in this type of tourism and a privileged climate.

arch, April, October and November are the high season for golf tourism in most of the country and the weather even allows for golf holidays from December to March in places such as the Canary Islands. Golf tourists are typically interested in taking part in other activities during their stay and Spain offers them a wide choice of quality options. Travellers can choose their destination according to their particular tastes so that they are able to combine their time on the golf course with water sports, gastronomy, shopping, hiking, cultural tourism or wellness. More courses, better quality Spain is home to a wide variety of golf facilities, as well as golf courses for all levels of player. It even allows visitors a choice of

Special WTM Âˇ November 2012

Las Colinas Golf & Country Club is just one of over 30 courses in the Community of Valencia.

scenery when it comes to deciding on where to play; mountain sceneries, sea views, vineyards or on the edge of a cliff, there is no limit to the variety available. According to recent research published by the Spanish Royal Golf Federation, there are currently a total of 431 courses in operation, whereas the Market Study on Spainâ&#x20AC;&#x2122;s Golf Courses, published by Aguirre Newman consultants â&#x20AC;&#x201C; which takes into account

all types of course including pitch & putt-, claims there are 590 active courses, 49.7% of which feature 18 holes. Furthermore, despite the country’s current financial situation, 64 new courses have been opened in the past two years alone, and the forecasts for new developments are optimistic. Another factor to consider is that existing courses have continued to update their facilities with the introduction of advanced technology for sewage disposal and water recycling systems used to water the courses, as well as the installation of renewable energy systems and other resources to improve player experience. Something for everyone When considered by regions, Andalusia’s golf offering continues to be the most extensive in Spain. The region boasts a total of 106 courses and also hopes to extend its attractions with numerous projects which are currently in different stages of development. Catalonia’s 37 courses host various international tournaments a year. Valencia is home to 10% of the total national offering with 35 golf courses, several specialised hotels and residential areas connected to these facilities. Weather is a bonus in the Balearic Islands, where there are 26 golf courses and where the Son Saletes project in the Mallorcan town of Sencelles, has recently been declared a ‘regional interest’ initiative. In the Canary Islands, visitors can play golf all year round, as well as enjoy the mild climate, 25 golf courses and several specialised hotels. Apart from the traditional destinations mentioned above, there

The Amarilla Golf course is located in San Miguel de Abona, in Tenerife.

are others such as Galicia, where there are 22 courses and where visitors can enjoy the recently created “Galician Golf Routes” which combine playing golf with visits to thermal baths and gourmet restaurants; or Navarra, where the “Navarra golf & gourmet” product also combines the sport with the best cuisine. La Rioja is also an ideal destination in which to enjoy gastronomy, wine tourism and golf; and in Cantabria, birthplace of the legendary player Severiano Ballesteros, there are 11 courses and a further 9 under development.

Special WTM · November 2012

GOLF COURSES Course FEDERACION ESPAÑOLA DE GOLF

Province MADRID

ANDALUCIA • FEDERACIÓN ANDALUZA ALBORAN GOLF AGUILON GOLF CLUB DE GOLF PLAYA SERENA CORTIJO GRANDE GOLF CLUB COUNTRY CLUB LA ENVIA GOLF DESERT SPRINGS GOLF CLUB GOLF RESORT ALMERIMAR MARINA GOLF MOJACAR PLAYA MACENAS GOLF & BEACH RESORT VALLE DEL ESTE GOLF - SPA - BEACH RESORT ALCAIDESA LINKS & ALCAIDESA HEATHLAND ALMENARA CLUB GOLF ARCOS GARDENS GOLF CLUB & COUNTRY ESTATE BENALUP GOLF & COUNTRY CLUB CLUB DE GOLF EL CAMPANO CLUB DE GOLF LA CAÑADA CLUB DE GOLF LA RESERVA SOTOGRANDE CLUB DE GOLF NOVO SANCTI PETRI CLUB DE GOLF VALDERRAMA COSTA BALLENA OCEAN CLUB DE GOLF GOLF EL PUERTO LA ESTANCIA GOLF LOMAS DE SANCTI PETRI GOLF GARDEN MONTECASTILLO BARCELO GOLF CLUB MONTENMEDIO GOLF & COUNTRY CLUB REAL CLUB DE GOLF SOTOGRANDE ROTA CLUB DE GOLF SANLUCAR CLUB DE CAMPO SHERRY GOLF JEREZ THE SAN ROQUE CLUB VILLANUEVA GOLF VISTA HERMOSA CLUB DE GOLF CLUB DE CAMPO Y DEPORTIVO DE CORDOBA CLUB DE GOLF POZOBLANCO GRANADA CLUB DE GOLF LOS MORISCOS CLUB DE GOLF MEDINA ELVIRA GOLF SANTA CLARA GOLF GRANADA CLUB DE GOLF BELLAVISTA CLUB DE GOLF CORTA ATALAYA CLUB DE GOLF EL ROMPIDO COSTA ESURI GOLF CLUB GOLF DUNAS DE DOÑANA GOLF NUEVO PORTIL ISLA CANELA GOLF ISLANTILLA GOLF RESORT LA MONACILLA CLUB DE GOLF PARQUE DEPORTIVO LA GARZA ALHAURIN GOLF AÑORETA GOLF ARQUEROS GOLF ATALAYA GOLF & COUNTRY CLUB BAVIERA GOLF BENALMADENA GOLF CABOPINO CLUB DE GOLF S.A. CALANOVA GOLF CERRADO DEL AGUILA GOLF CLUB DE GOLF ALOHA CLUB DE GOLF EL CANDADO CLUB DE GOLF EL COTO CLUB DE GOLF LA SIESTA CLUB DE GOLF LOS ALMENDROS CLUB DE GOLF LOS FLAMINGOS CLUB ESTEPONA GOLF COSTA CASARES GOLF DOÑA JULIA GOLF EL CAMPANARIO GOLF EL CHAPARRAL GOLF CLUB EL PARAISO CLUB GOLF GOLF & COUNTRY CLUB LA DUQUESA GOLF ANTEQUERA GOLF FINCA CORTESIN GOLF LA DAMA DE NOCHE GOLF PARADOR DE MALAGA GOLF RIO REAL GOLF TORREQUEBRADA GREENLIFE GOLF CLUB, S.L. GUADALHORCE CLUB DE GOLF GUADALMINA GOLF NORTE / SUR LA CALA GOLF LA NORIA GOLF AND RESORT LA QUINTA GOLF & COUNTRY CLUB LA RESINA GOLF LAURO GOLF LOS ARQUEROS GOLF & COUNTRY CLUB LOS NARANJOS GOLF CLUB MAGNA MARBELLA MARBELLA GOLF & COUNTRY CLUB MIJAS GOLF CLUB MIRAFLORES GOLF MONTE MAYOR GOLF & COUNTRY CLUB

MALAGA ALMERIA ALMERIA ALMERIA ALMERIA ALMERIA ALMERIA ALMERIA ALMERIA ALMERIA ALMERIA CADIZ CADIZ CADIZ CADIZ CADIZ CADIZ CADIZ CADIZ CADIZ CADIZ CADIZ CADIZ CADIZ CADIZ CADIZ CADIZ CADIZ CADIZ CADIZ CADIZ CADIZ CADIZ CORDOBA CORDOBA GRANADA GRANADA GRANADA GRANADA HUELVA HUELVA HUELVA HUELVA HUELVA HUELVA HUELVA HUELVA HUELVA JAEN MALAGA MALAGA MALAGA MALAGA MALAGA MALAGA MALAGA MALAGA MALAGA MALAGA MALAGA MALAGA MALAGA MALAGA MALAGA MALAGA MALAGA MALAGA MALAGA MALAGA MALAGA MALAGA MALAGA MALAGA MALAGA MALAGA MALAGA MALAGA MALAGA MALAGA MALAGA MALAGA MALAGA MALAGA MALAGA MALAGA MALAGA MALAGA MALAGA MALAGA MALAGA MALAGA MALAGA

Special WTM · November 2012

Holes

Tel +34 915552682

18 18 18 9 18 18 27 18 18 18 18+18 27 18 18 18 18 18 36 18 27 + 9 par 3 18 18 18 + 9 18 18 18 + 9 par 3 18 18 18 + 9 36 18 9 18 9 18 18 18 18+6 18 9 36 36 18 18 18 27 18 9 18 + 9 par 3 18 18 36 18 9 18 18 par 72 9 18 + 9 par 3 9 9 par 3 9 par 3 9 36 18 9 par 34 18 9 par 3 18 18 18 18 18 9 27 18 18 9 par 3 18 - 9 18+18+9 par 3 60 9 27 9 par 3 27 18 18 9 18 36 18 18

952225590 950208583 608549869 950333055 950479176 950559646 637861591/2 950607936 950133235 950548240 950398743 956791040 956582054 956704201 956424928 956493081 956794100 956785252 956494005 956791200 956847070 956876541 956532096 956498491 956151213 956438400 956785014 691224577 856130994 956088330 956613030 956474084 956541968 957350208 957334846 958584436 958825527 902888871 858702800 959319017 959590080 959024242 959328028 959441810 959528799 959477263 959486039 959100093 953604301 952595800 952405000 952784600 952882812 952555015 902102676 951607004 951170194 951170014 952907085 952299340 952804700 952933362 952113327 952889157 952937605 952937895 952937753 952904233 952587700 952883835 952890725 951060354 952937884 952818150 951011120 952765733 952442741 952839142 952179378/68 952883375 952669033 952587653 952762390 952885313 952412767 952784600 952812428 952929249 952830500 952476843 952931960 952937111

E-mail rfegolf@rfegolf.es

Web www.rfegolf.es

info@fga.org alborangolf@alborangolf.com reservas@aguilongolf.es info@golfplayaserena.com golf@cortijogrande.net reservas@laenviagolf.com desertsprings@almanzora.com golfalmerimar@almerimar-resort.com info@marinagolf.es playamacenas@medgroup.es reservas.golf@valledeleste.es golf@alcaidesa.com almenara.golf@sotogrande.com golf@arcosgardens.com info@benalupgolf.com campano@golf-novosancti.es reservas@lacanadagolf.com lareserva@sotogrande.com info@golf-novosancti.es greenfees@valderrama.com info@ballenagolf.com info@golfelpuerto.com info@golflaestancia.com info@golflomas.com montecastillo.golf@barcelo.com tienda@montenmediogolf.com info@golfsotogrande.com competicion@rotaclubgolf.es golf@sanlucarclubdecampo.com info@sherrygolf.com info@sanroqueclub.com reservas@villanuevagolf.com info@vistahermosaclubdegolf.com administracion@golfcordoba.com golf_pozoblanco@hotmail.com reservas@granadaclubdegolf.com moriscos@moriscosgolf.com sales@grupobalboa.com info@santaclaragolfgranada.com bellavista@golfbellavista.com cortaatalaya@golf-andalucia.net mtimoner@golfelrompido.es caddiemaster.costaesuri@aymerichgolf.com info@golfdunasdedonana.com golfnuevoportil@lagunasdelportil.com manager@islacanelagolf.com reservasgolf@islantillagolfresort.com info@lamonacillagolf.com info.pdg@andalucia.org reservasgolf@alhauringolf.com anoreta@golf-andalucia.net losarquerosgolf@retemail.es info@atalaya-golf.com; hotel@atalaya.park.es info@bavieragolf.com benalmadenagolf@aymerichgolf.com reservas.cabopino@aymerichgolf.com reservas@calanovagolfclub.com golf@cerradodelaguila.com office@clubdegolfaloha.com info@clubelcandado.com coto@golf-andalucia.net lasiestagolf@mixmail.com

www.fga.org www.alborangolf.com www.aguilongolf.com www.golfplayaserena.com www.cortijogrande.net www.laenviagolf.com www.almanzora.com www.golfalmerimar.com www: marinagolf.com www.playamacenas.com www.valledeleste.es www.alcaidesa.com www.almenaragolfresort.com www.arcosgardens.com www.benalupgolf.com www.golf-novosancti.es www.lacanadagolf.com www.sotogrande.com www.golf-novosancti.es www.valderrama.com www.ballenagolf.com www.golfelpuerto.com www.golflaestancia.com www.golflomas.com www.barcelomontecastillo.com www.montenmediogolf.com www.golfsotogrande.com www.rotaclubdegolf.es www.sanlucarclubdecampo.com www.sherrygolf.com www.sanroqueclub.com www.villanuevagolf.com www.vistahermosaclubdegolf.com www.golfcordoba.com www.golfpozoblanco.com www.granadaclubdegolf.com www.moriscosgolf.com www.medinaelvira.com www.santaclaragolfgranada.com www.golfbellavista.com www.clubdegolfcortaatalaya.com www.golfelrompido.es www.costaesurigolfclub.com www.golfdunasdedonana.com www.nuevoportilgolf.es www.golfislacanela.es www.islantillagolfresort.com www.alzegolf.com www.turismoydeportedeandalucia.com www.alhauringolf.com www.anoretagolf.es www.losarquerosgolf.com www.atalaya-golf.com www.bavieragolf.com www.benalmadenagolfcenter.com www.cabopinogolf.com www.calanovagolfclub.com www.cerradodelaguila.com www.clubdegolfaloha.com www.clubelcandado.com www.marbella.com www.lasiestagolf.es

info@flamingosgolf.com information@esteponagolf.com info@casarescostagolf.com reservasdonajulia@grupotheud.es info@elcampanariogolf.com reservas@golfelchaparral.com info@elparaisogolfclub.com info@golfladuquesa.com reservas-golf@hotelantequera.com director@golfcortesin.es reservas@golfdamadenoche.com malaga.golf@parador.es reservas@rioreal.com bookings@golftorrequebrada.com info@greenlife-golf.com reservas@guadalhorce.com secretaria@guadalminagolf.com golf@lacala.com info@lanoriagolf.net reservas@laquintagolf.com laresinagolf@hotmail.com info@laurogolf.com caddiemaster@es.taylorwimpey.com golfclub@losnaranjos.com satu@marbellagolf.com info@mijasgolf.org info@miraflores.com reservations@montemayorgolf.com

www.flamingos-golf.com www.esteponagolf.com www.casarescostagolf.com www.donajuliagolf.es www.elcamapanarionet.com www.golfelchaparral.com www.elparaisogolfclub.com www.golfladuquesa.com www.golfantequera.com www.fincacortesin.com www.golfdamadenoche.com www.parador.es www.rioreal.com www.golftorrequebrada.com www.greenlife-golf.com www.guadalhorce.com www.guadalminagolf.com www.lacala.com www.lanoriagolf.net www.laquintagolf.com www.laresina.net www.laurogolf.com www.losarquerosgolf.com www.losnaranjos.com www.magnamarbellagolf.com www.marbellagolf.com www.mijasgolf.org www.miraflores-golf.com www.montemayorgolf.com

GOLF COURSES Course MONTE PARAISO GOLF REAL CLUB DE CAMPO DE MALAGA REAL CLUB DE GOLF LAS BRISAS SANTA CLARA GOLF MARBELLA SANTA MARIA GOLF & COUNTRY CLUB SANTANA GOLF VALLE ROMANO GOLF CLUB ZAUDIN GOLF HATO VERDE GOLF LAS MINAS GOLF REAL CLUB DE GOLF DE SEVILLA REAL CLUB PINEDA DE SEVILLA

Province MALAGA MALAGA MALAGA MALAGA MALAGA MALAGA MALAGA SEVILLA SEVILLA SEVILLA SEVILLA SEVILLA

ARAGON • FEDERACIÓN ARAGONESA DE GOLF BENASQUE CLUB, S.A. CLUB DE GOLF JACA GOLF DE GUARA MARGAS GOLF CAMPO MUNICIPAL DE GOLF EL CASTILLEJO AUGUSTA GOLF CALATAYUD CLUB DE GOLF LA PEÑAZA GOLF LOS LAGOS REAL AERO CLUB DE ZARAGOZA

ZARAGOZA HUESCA HUESCA HUESCA HUESCA TERUEL ZARAGOZA ZARAGOZA ZARAGOZA ZARAGOZA

CANTABRIA • FEDERACIÓN DE CANTABRIA CAMPO DE GOLF ABRA DEL PAS CAMPO DE GOLF DE LA JUNQUERA CAMPO DE GOLF DE NESTARES CAMPO DE GOLF OYAMBRE CAMPO MUNICIPAL DE GOLF MATALEÑAS CLUB DE GOLF RAMON SOTA CLUB DE GOLF ROVACIAS CLUB PARAYAS, S.D GOLF SANTA MARINA NOJA GOLF REAL GOLF DE PEDREÑA

CANTABRIA CANTABRIA CANTABRIA CANTABRIA CANTABRIA CANTABRIA CANTABRIA CANTABRIA CANTABRIA CANTABRIA CANTABRIA CANTABRIA

CASTILLA LA MANCHA • FEDERACIÓN DE GOLF DE CASTILLA-LA MANCHA CABANILLAS GOLF CLUB GOLF EL BONILLO CLUB DE GOLF CASTILLA LA MANCHA S.R.L. (LAS PINAILLAS) CLUB DE GOLF CUESTA BLANCA CLUB DE GOLF LA LAGUNA DEL TITO CLUB DE GOLF LA VEREDA CLUB DE GOLF PABLO HERNANDEZ CLUB DE GOLF TOMELLOSO EL REINO GOLF GOLF CAMPO DE LAYOS GOLF DE VALDELUZ LAS ERILLAS GOLF PALOMAREJOS GOLF SEÑORIO DE ILLESCAS GOLF VILLAR DE OLALLA GOLF

GUADALAJARA GUADALAJARA ALBACETE ALBACETE CUENCA CUENCA CUENCA TOLEDO CIUDAD REAL CIUDAD REAL TOLEDO GUADALAJARA TOLEDO TOLEDO TOLEDO CUENCA

CASTILLA Y LEON • FEDERACIÓN DE CASTILLA Y LEÓN CLUB DE GOLF EL FRESNILLO CASINO ABULENSE CLUB DE GOLF CLUB DE GOLF NAVALUENGA GOLF CANDELEDA GOLF NAVARREVISCA LA ALMARZA GOLF CLUB DE GOLF LERMA CLUB DE GOLF SALA DE LOS INFANTES CLUB DE GOLF VILLARIAS CLUB DE GOLF VILLATORO CLUB DEP. GOLF SALDAÑA DE BURGOS RIOCEREZO CLUB DE GOLF VALDORROS CLUB DE GOLF CLUB DE GOLF EL BIERZO CLUB DE GOLF HIERRO 3 LEON CLUB DE GOLF - PROSACYR OCIO CAMPO MUNICIPAL DE GOLF “ISLA DOS AGUAS” GRIJOTA GOLF CAMPO DE GOLF DE SALAMANCA CAMPO DE GOLF VILLA MAYOR CLUB DE GOLF DE BEJAR LA VALMUZA GOLF RESORT ASR GOLF CLUB DE CAMPO EL TIRO CLUB DE GOLF LAS LLANÁS S.L. CLUB DE GOLF VILLA DE CUELLAR EL ESPINAR CLUB DE GOLF LA FAISANERA VALDEMAZO CLUB DE GOLF CLUB DE GOLF LA DEHESA DE MORON CLUB DE GOLF SORIA NAVAGRULLA CLUB DE GOLF ALDEAMAYOR CLUB DE GOLF CLUB DE GOLF ENTREPINOS CLUB DE GOLF LA GALERA SOTOVERDE GOLF CAMPO DE GOLF DE VILLARRIN

VALLADOLID AVILA AVILA AVILA AVILA AVILA AVILA BURGOS BURGOS BURGOS BURGOS BURGOS BURGOS BURGOS LEON LEON LEON PALENCIA PALENCIA SALAMANCA SALAMANCA SALAMANCA SALAMANCA SEGOVIA SEGOVIA SEGOVIA SEGOVIA SEGOVIA SEGOVIA SEGOVIA SORIA SORIA SORIA VALLADOLID VALLADOLID VALLADOLID VALLADOLID ZAMORA

Holes 9 18 18 18 18 18 18 18 18 9 18 18

18 18 9 18 + 9 9 18 18 18 9 15 9 18 9 9 9 9 9 18 9 18 + 9 18 9 18 par 72 9 9+9 18 9 9 18 18 9 18 9 18 18 9 9 9 9 18 18 9 9 9 18 18 par 72 18 9 9 18 9 par 64 9 18 27 (18 + 9 Pitch & Putt) 9 18 18 9 9 9 9 18 9 9 18 9 18 par 70 + 9 par 3 18 9 18 9

Tel +34 952822781 952376677 952813021 952850111 952831036 951062560 952800600 954154159 955795057 955750678 954124301 954611400

E-mail reservas@monteparaisogolf.com club@rccm-golf.com info@realclubdegolflasbrisas.com reservas@santaclaragolfmarbella.com caddymaster@santamariagolfclub.com greenfees@santanagolf.com Proshop@valleromano.es comercial@clubzaudingolf.com info@clubhatoverde.es info@lasminasgolf.com reservas@sevillagolf.com informacion@rcpineda.com

976731374 974552984 974350770 974340165 974499400 606281867 976891900 976342800 976617613 976366901

info@aragongolf.com golfbenasqueclub@arrakis.es jacagolf@aymerichgolf.com info@golfdeguara.es informacion@margasgolf.es contacto@golfelcastillejo.es augustagolfcalatayud@hotmail.com administracion@golflapenaza.com info@golfloslagos.com mail@realaeroclubdezaragoza.com

942239874 942577597 942501040 942771127 942882378 942203075 942506270 942722543 942250250 942712248 942631022 942500001

info@federacioncantabradegolf.net abrapas@cantur.com lajunqueragolfclub@telefonica.net golfnestares@telefonica.net golfoyambre@teginser.es imd-golf@ayto-santander.es info@golframonsota.com clubdegolf@rovacias.com info@clubparayas.com info@golfsantamarina.com info@noja-golf.com comite@realgolfdepedrena.com

949262300 949324600 967370670 967192200 969331303 969300442 969225899 925772230 926514690 926690072 925376745 949100233 925878525 902142343 925518359 969267198

federacion@fedgolfclm.com golfcabanillas@gmail.com correo@clubdegolfelbonillo.com golfpinaillas@terra.es correo@clubdegolfcuestablanca.es molinorusgolf@hotmail.com golflavereda@navegalia.com cgpablohernandez@telefonica.net clubdegolftomelloso@clubdegolftomelloso.com recepcion_golf@elreino.com info@layos-golf.com informacion@golfdevaldeluz.com erillas@erillasgolf.com gerencia@palomarejosgolf.com info@senoriodeillescasgolf.com villardeolallagolf@sarrionsa.es

983290784 920353276 920220025 920298040 920380759 653411430 920318423 947171214 947382178 947573120 947560969 947404281 947431095 947560946 987695129 600667534 987303400 979721716 979980021 923329100 923337011 923410550 923284900 921174322 921471733 921557864 921182542 921474212 921520885 975306075 975271075 975376322 983552463 983590511 983331977 983311109 980580189

Web www.monteparaisogolf.com www.rccm-golf.com www.realclubdegolflasbrisas.com www.santaclaragolfmarbella.com www.santamariagolfclub.com www.santanagolf.com www.valleromano.es www.clubzaudingolf.com www.clubhatoverde.es www.lasminasgolf.com www.sevillagolf.com www.rcpineda.com www.aragongolf.com www.aymerichgolf.com www.golfguara.es www.margasgolf.es www.golfelcastillejo.es www.augustagolfcalatayud.com www.golflapenaza.com www.golfloslagos.com

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laalmarzagolf@hotmail.com; www.laalmarzagolf.com reservas@golflerma.com www.golflerma.com golfsaladelosinfantes@yahoo.es Roberto.alonsoarenaza@gmail.com; villaria@teleline.es www.camposdecastilla.com riocerezogolf@copsaec.es www.riocerezogolf.es golfburgos@hotmail.com; yolandapascual@stl.logiccontrol.es www.golfburgos.com info@bierzogolf.com www.bierzogolf.com secretaria@hierro3-reinodeleon.es www.hierro3-reinodeleon.es prosacyr.ocio@gruposyv.com www.golfdeleon.com cmgisladosaguas@pmdpalencia.com www.pmdpalencia.com info@grijotagolf.com www.grijotagolf.com club@salamancagolf.com www.salamancagolf.com info.villamayorgolf@grupomrs.com www.salamancaforum.com info@clubgolfbejar.com www.clubgolfbejar.com golf@la-valmuza.com www.la-valmuza.com recepcion@asrgolf.com www.asrgolf.com clubtiro@telefonica.net www.clubeltiro.com golf@lasllanas.com www.lasllanas.com golfespinar@teleline.es reservas@lafaisaneragolf.es

www.golfespinar.alojamientogratis.es www.lafaisaneragolf.es

golfdehesademoron@hotmail.com golfsoria@golfsoria.com navagrullagolf@gmail.com info@aldeamayorclub.com golfentrepinos@golfentrepinos.com deportes@lagalera.net gerencia.valladolid@finagolf.com golfvillarrin@golfrais.e.telefonica.net

www.golfasequible.com www.golfsoria.com www.aldeamayorclub.com www.golfentrepinos.com www.lagalera.net www.sotoverdegolf.com www.fgolfcyl.org/a2/villarrin.asp Special WTM · November 2012

GOLF COURSES Course CATALUNYA • FEDERACIÓN CATALANA CALDES GOLF CAMPO DE GOLF MUN. DE MATADEPERA CAN CUYAS GOLF CLUB DE GOLF BARCELONA CLUB DE GOLF CAN BOSCH SANT FELIU CLUB DE GOLF CASTELLTERCOL CLUB DE GOLF HCP1 CLUB DE GOLF LLAVANERAS CLUB DE GOLF MONTBRU MOIA CLUB DE GOLF PORT DEL COMTE CLUB DE GOLF SANT CUGAT CLUB DE GOLF TERRAMAR CLUB DE GOLF VALLROMANES GOLF LA ROQUETA GOLF MONTANYA GOLF SAN VICENÇ DE MONTALT GOLF SANT JOAN LA GARRIGA GOLF MANRESSA GOLF CLUB REAL CLUB DE GOLF “EL PRAT” TARADELL GOLF VILALBA CLUB DE GOLF CLUB DE GOLF COSTA BRAVA CLUB DE GOLF ANGEL DE LLORET CLUB DE GOLF CAMPRODON CLUB DE GOLF TORREMIRONA CLUB GOLF D’ARO - P&P MAS NOU EMPORDA GOLF FONTANALS GOLF GOLF GIRONA GOLF PLATJA DE PALS GOLF SANT MARC-CLUB DE GOLF PUIGCERDA MAS PAGES GOLF PERALADA GOLF PGA GOLF DE CATALUÑA REAL CLUB DE GOLF DE CERDAÑA ARAVELL GOLF CLUB DE GOLF RIBERA SALADA RAIMAT CLUB DE GOLF CLUB DE GOLF BONMONT TERRES NOVES CLUB DE GOLF COSTA DORADA-TARRAGONA CLUB DE GOLF EL VENDRELL CLUB DE GOLF LA GRAIERA CLUB DE GOLF PORTAVENTURA CLUB DE GOLF REUS AIGÜESVERDS

Province BARCELONA BARCELONA BARCELONA BARCELONA BARCELONA BARCELONA BARCELONA BARCELONA BARCELONA BARCELONA BARCELONA BARCELONA BARCELONA BARCELONA BARCELONA BARCELONA BARCELONA BARCELONA BARCELONA BARCELONA BARCELONA BARCELONA BARCELONA GIRONA GIRONA GIRONA GIRONA GIRONA GIRONA GIRONA GIRONA GIRONA GIRONA GIRONA GIRONA GIRONA GIRONA LLEIDA LLEIDA LLEIDA TARRAGONA TARRAGONA TARRAGONA TARRAGONA TARRAGONA TARRAGONA

COMUNIDAD DE MADRID • FEDERACIÓN DE GOLF DE MADRID AYMERICH GOLF CENTER SOMONTES GOLF CAMPO DE GOLF BASE AEREA DE TORREJON CAMPO DE GOLF DE SOMOSAGUAS CAMPO DE TECNIFICACION DE MADRID CASINO CLUB DE GOLF RETAMARES CDM “LA DEHESA” CENTRO DEPORTIVO BARBERAN Y COLLAR CENTRO NACIONAL DE LA RFEG CLUB DE CAMPO VILLA DE MADRID CLUB DE GOLF ARANJUEZ CLUB DE GOLF ENCINAR CLUB DE GOLF LOMAS-BOSQUE CLUB DE GOLF OLIVAR DE LA HINOJOSA CLUB DE GOLF Y DEPORTES-GOLF SCRATCH,SL CLUB JARAMA R.A.C.E. CLUB LAS ENCINAS DE BOADILLA EL ENCIN GOLF EL ROBLEDAL GOLF GOLF DEHESA GOLF JARDIN DE ARANJUEZ GOLF LA MORALEJA GOLF PARK GOLF SANTANDER GOLF VILLA DEL ESCORIAL GREEN CANAL GREEN PADDOK LAS REJAS GOLF MAJADAHONDA NUEVO CLUB DE GOLF DE MADRID PALACIO DEL NEGRALEJO REAL CLUB DE GOLF LA HERRERIA REAL CLUB DE LA PUERTA DE HIERRO REAL SOCIEDAD HIPICA ESPAÑOLA CLUB DE CAMPO

MADRID MADRID MADRID MADRID MADRID MADRID MADRID MADRID MADRID MADRID MADRID MADRID MADRID MADRID MADRID MADRID MADRID MADRID MADRID MADRID MADRID MADRID MADRID MADRID MADRID MADRID MADRID MADRID MADRID MADRID MADRID MADRID MADRID

COMUNIDAD FORAL DE NAVARRA • FEDERACIÓN NAVARRA DE GOLF CLUB DE GOLF CASTILLO DE GORRAIZ CLUB DE GOLF ULZAMA ZUASTI CLUB DE CAMPO

NAVARRA NAVARRA NAVARRA NAVARRA

Special WTM · November 2012

Tel +34

9 + 9 +3 9 9 par 3 18 + 9 9 9 18 par 3 18 9 9 par 32 20 + 9 18 par 3 18 9 18 18 18 18 18 45 9 18 par 71 18 9 9 18 18 par 72 36 18 + 3 18 par 72 18 18 18 36 27 18 9 18 18 18 18 18 + 18 9 par 34 18

934145262 938626265 937300516 936855566 937728800 938663096 938668620 937913001 937926050 937449168 973480950 936743908 938940580 935729064 938331328 938840170 937914949 936753050 938612751 938352882 937281000 938126678 938444886 972837150 972365416 972130125 972553737 972816727 972760450 972144374 972171641 972667739 972883411 972561001 972538287 972472577 972141408 973360066 973299282 973737540 977818111 977653361 977668031 977168032 977129070 977752725

915567134 9 913161343 18 916274764 9 913521647 9 par 3 913768770 18 + 9 par 3 916202540 9 915090013 9 915091140 18 913769060 36 + 9 915502010 9 918916698 10 918674516 18 916167500 18 par 72 + 9 par 29 917211989 9 916637032 18 + 9 par 3 916570011 9 916322746 18 918307069 18 918859659 18 918157022 18 918754777 18 + 9 par 3 916500700 9 par 3 916614444 18 par 72 912895585 9 918960785 9 902222421 9 918595107 9 par 54 + 9 par 27 916347930 18 916300820 9 par 3 916690422 18 918905111 36 + 9 par 3 913161745 36 916571018

COMUNIDAD VALENCIANA • FEDERACIÓN DE GOLF DE LA COMUNIDAD VALENCIANA VALENCIA ALENDA GOLF CLUB ALICANTE ALICANTE GOLF ALICANTE CAMPO DE GOLF LA FINCA ALICANTE CAMPO DE GOLF VILLAMARTIN ALICANTE 72

Holes

18 18 par 72 18 18 18 18 + 1 18

E-mail Web catgolf@catgolf.com www.catgolf.com reservas@golfdecaldes.com; golfcaldes@gmail.com www.golfdecaldes.com golf@matadepera.cat www.golflamola.com info@cancuyasgolf.com www.cancuyasgolf.com reservas@golfdebarcelona.com www.golfdebarcelona.com golfsantfeliu@grupobroquetas.com www.golfsantfeliu.com info@hcp1.es club@golfllavaneras.com info@golfmoia.com esqui@portdelcompte.net golfsc@golfsantcugat.com info@golflaroqueta.com info@golfmontanya.com info@golfsantvicens.com; recepcio@golfsantjoan.com lagarrigagolf@ingreen.com golfmanresa@golfmanresa.com deportivo@rcgep.com recepcio@golfpublictaradell.com vilalbagolf@vilalba golf.com info@golfcostabrava.com golf_camprodon@eresmas.com info@torremirona.com info@golfdaro.com info@empordagolf.com info@fontanalsgolf.com golfgirona@golfgirona.com info@golfplatjadepals.com golf@santmarc.es golf@maspages.com casa.club@golfperalada.com reserves@pgacatalunya.com info@rcgcerdanya.com secretaria@aravellgolfclub.com riberasalada@eresmas.com gerencia@raimatgolf.com golfbonmont@medgroup.es reservas@golfcostadoradatarragona.com info@pitchandputtvendrell.es info@graiera.es portaventura.golf@portaventura.es info@golfreusaiguesverds.com info@fedgolfmadrid.com somontes@aymerichgolf.com golftorrejon@hotmail.com

www.hcp1.es www.golfllavaneras.com www.golfmoia.com www.golfsantcugat.com www.golfvallromanes.com www.golflaroqueta.com www.golfmontanya.com www.golfsantvicens.es www.golfsantjoan.com www.lagarigagolf.com www.golfmanresa.com www.realclubdegolfelprat.com www.golfpublictaradell.com www.vilalbagolf.com www.golfcostabrava.com www.golfcampodron.es www.torremirona.com www.golfdaro.com www.empordagolf.com www.fontanalsgolf.com www.golfgirona.com www.golfplatjadepals.com www.golfsantmarc.com www.maspages.com www.golfperalada.com www.pgacatalunya.com www.rcgcerdanya.com www.aravellgolfclub.com www.raimatgolf.com www.bonmont.es www.golfcostadoradatarragona.com www.pitchandputtvendrell.es www.graiera.es www.portaventura.es www.golfreusaiguesverds.com www.fedgolfmadrid.com www.aymerich.com

infocentro@fedgolfmadrid.com deportivo@casinoclubdegolf.es golf@ladehesa.org cdeabarberan@terra.es info@cngolf.es deportes@clubvillademadrid.com golfdearanjuez@telefonica.net golfencinar@yahoo.es golf@lomas-bosque.com go@golfolivar.com

www.fedgolfmadrid.com/centrotecnificacion/ www.retamaresgolf.com www.ladehesa.org

golf@race.es clublasencinas@clublasencinas.colm encin@encingolf.com elrobledalgolf@aymerichgolf.com secretaria@golfladehesa.es reservas@finagolf.com administracion@golflamoraleja.com info@golfpark.es

www.race.es www.clublasencinas.com www.encingolf.com www.elrobledalgolf.com www.golfladehesa.es www.finagolf.com wwww.golflamoraleja.com www.golfpark.es www.golfsantander.es

info@greencanalgolf.es info@greenpaddock.com lasrejasgolf@lasrejasgolf.com ncg@golflasmatas.e.telefonica.net oficina@golfnegralejo.com administracion@golflaherreria.com deportes1@realclubpuertadehierro.es deportes@rshecc.es

www.greencanalgolf.es www.greenpaddock.com www.lasrejasopenclub.com

www.centronacionalgolf.com www.clubvillademadrid.com www.clubdegolfaranjuez.es www.golfencinar.com www.lomas-bosque.com www.golfolivar.com

www.golfnegralejo.com www.golflaherreria.com www.realclubpuertadehierro.com www.rshecc.es

948210132 948337073 948305162 948302900

fngolf@fnavarragolf.com golfgorraiz@golfgorraiz.com info@golfulzama.com golf@zuasti.com

www.fnavarragolf.com www.golfgorraiz.com www.golfulzama.com www.zuasti.com

963935403 965620521 965152043 966729010 966765170

federacion@golfcv.com cadymaster@alendagolf.com clubgolf2alicantegolf.com golflafinca@grupoquara.com golfvillamartin@grupoquara.com

www.golfcv.com www.alendagolf.com www.alicantegolf.com www.grupoquara.com www.grupoquara.com

GOLF COURSES Course CLUB DE GOLF BONALBA CLUB DE GOLF DON CAYO CLUB DE GOLF IFACH CLUB DE GOLF JAVEA CLUB DE GOLF LA MARQUESA EL PLANTIO GOLF GOLF FONT DE LLOP GOLF LA RAMBLAS DE CAMPOAMOR GOLF LAS REJAS DE BENIDORM SOL DE PONIENTE LA SELLA GOLF LO ROMERO GOLF SIERRA CORTINA GOLF VILLAITANA GOLF VISTABELLA GOLF CLUB DE CAMPO DEL MEDITERRANEO CLUB DE GOLF COSTA DE AZAHAR PANORAMICA GOLF & COUNTRY CLUB CAMPO DE GOLF PARADOR EL SALER CAMPO DE GOLF OLIVA NOVA CLUB DE GOLF DE GANDIA CLUB DE GOLF EL BOSQUE CLUB DE GOLF ESCORPION CLUB DE GOLF MANISES COFRENTES GOLF PITCH & PUTT FORESSOS GOLF LA GALIANA GOLF

Province ALICANTE ALICANTE ALICANTE ALICANTE ALICANTE ALICANTE ALICANTE ALICANTE ALICANTE ALICANTE ALICANTE ALICANTE ALICANTE ALICANTE CASTELLON CASTELLON CASTELLON VALENCIA VALENCIA VALENCIA VALENCIA VALENCIA VALENCIA VALENCIA VALENCIA VALENCIA

EXTREMADURA • FEDERACIÓN EXTREMEÑA DE GOLF GOLF DEL GUADIANA DON TELLO CLUB DE GOLF DE MERIDA GALISTEO GOLF NORBA CLUB DE GOLF TALAYUELA GOLF

CACERES BADAJOZ BADAJOZ CACERES CACERES CACERES

GALICIA • FEDERACIÓN GALLEGA DE GOLF HERCULES CLUB DE GOLF BARBANZA GOLF (BOIRO) C.M. DE GOLF TORRE DE HERCULES CLUB DE GOLF CAMPOMAR CLUB DE GOLF VAL DE ROIS GOLPE Pitch&Putt MIÑO GOLF REAL AERO CLUB DE SANTIAGO REAL AEROCLUB DE VIGO REAL CLUB DE GOLF DE LA CORUÑA TAMBRE GOLF BALNEARIO DE GUITIRIZ CLUB DE GOLF DE LUGO CLUB DE GOLF RIO CABE GOLF BALNEARIO DE AUGAS SANTAS GOLF PILAR SARRIA OCA AUGAS SANTAS BALNEARIO & GOLF RESORT GOLF PAZO DA TOUZA MONTEALEGRE CLUB DE GOLF, S.A. POZO DO LAGO GOLF CAMPO DE GOLF BALNEARIO MONDARIZ CLUB DE GOLF RIA DE VIGO GOLF DE MEIS GOLF LA TOJA REAL AERO CLUB DE VIGO

A CORUÑA A CORUÑA A CORUÑA A CORUÑA A CORUÑA A CORUÑA A CORUÑA A CORUÑA A CORUÑA A CORUÑA A CORUÑA A CORUÑA LUGO LUGO LUGO LUGO LUGO LUGO OURENSE ORENSE OURENSE PONTEVEDRA PONTEVEDRA PONTEVEDRA PONTEVEDRA PONTEVEDRA

ILLES BALEARS • FEDERACIÓN BALEAR CANYAMEL GOLF CLUB CLUB DE GOLF ALCANADA CLUB DE GOLF ANDRATX CLUB DE GOLF CAPDEPERA CLUB DE GOLF IBIZA CLUB DE GOLF PONIENTE CLUB DE GOLF SON PARC CLUB DE GOLF SON SERVERA CLUB DE GOLF VALL D’OR GOLF DE SON TERMENS GOLF MAIORIS GOLF PARK PUNTIRO GOLF POLLENSA GOLF ROTANA GREENS GOLF SANTA PONSA/SANTA PONSA II/SANTA PONSA III GOLF SON GUAL GOLF SON MUNTANER SON QUINT ARABELLA GOLF MARRIOTT GOLF SON ANTEM ESTE/OESTE PULA GOLF REAL GOLF BENDINAT SON VIDA CLUB DE GOLF

ILLES BALEARS ILLES BALEARS ILLES BALEARS ILLES BALEARS ILLES BALEARS ILLES BALEARS ILLES BALEARS ILLES BALEARS ILLES BALEARS ILLES BALEARS ILLES BALEARS ILLES BALEARS ILLES BALEARS ILLES BALEARS ILLES BALEARS ILLES BALEARS ILLES BALEARS ILLES BALEARS ILLES BALEARS ILLES BALEARS ILLES BALEARS ILLES BALEARS ILLES BALEARS

ISLAS CANARIAS- GRAN CANARIA • FEDERACIÓN DE CANARIAS ANFI TAURO GOLF EL CORTIJO CLUB DE CAMPO LAS PALMERAS GOLF MASPALOMAS GOLF MELONERAS GOLF

TENERIFE LAS PALMAS LAS PALMAS LAS PALMAS LAS PALMAS LAS PALMAS

Holes 18 9 9 9 18 par 72 18 + 9 par 3 18 18 9 27 18 18 36 11 18 9 18 18 18 + 5 18 18 27 + 9 par 3 9 9 18 18

18 9 18 par 3 18 18 par 72 18 hoyos - par 72 Pitch&Putt 18 Pitch&Putt 9 9 9 9 18 9 9 18 Pitch&Putt 9 9 9 par 3 18 9 18 Pitch&Putt 9 18 par 3 + 9 Pitch&Putt 9 18 18 18 9 9 18 PAR 73 18 18 18 27 18 par 72 18 18 18 18 18 par 72 18 9 9 45 18 18 18 + 9 36 18 18 par 70 18 18 18 18 par 3 18 18 par 71

Tel +34 965955955 965848046 966497114 965792584 966714258 965189115 966126767 966774728 966889775 966454252 902180918 966112093 966813013 966107846 964321227 964280979 964493072 961610384 962857818 962873208 961808009 961601211 961534069 902024385 902367663 961103838

E-mail golfbonalba@golfbonalba.com info@golfdoncayo.com golfifach@gmail.com golfenjavea@wanadoo.es info@lamarquesagolf.es elplantiogolf@elplantio.com info@fdlgolf.es golflasramblas@grupoquara.com reservasbenidorm@lasrejasgolf.com info@lasellagolf.com info@loromerogolf.es pitchandputt@sierracortinaresort.com caddymaster.golf@villaitana.com bookings@vistabellagolf.com club@ccmediterraneo.com info@golfcostadeazahar.com info@panoramicaclubdegolf.com saler.golf@parador.es caddy@olivanova.com golf.gandia@telefonica.es golf.office@elbosquegolf.com escorpion@clubescorpion.com info@clubgolfmanises.es reservascofrentesgolf@balneario.com foressosgolf@aymerichgolf.com reservas@lagalianagolf.com

Web www.golfbonalba.com www.golfdoncayo.com www.ifachgolf.com www.javeagolf.com www.lamarquesagolf.es www.elplantio.com www.fdlgolf.es www.grupoquara.com www.lasrejasgolf.com www.lasellagolf.com www.loromerogolf.com www.sierracortinagolf.com www.villaitana.com www.vistabellagolf.com www.ccmediterraneo.com www.golfcostadeazahar.com www.panoramicaclubdegolf.com www.parador.es www.olivanovagolf.com

927214379 924448188 924123038 615135486 927231441 927667024

federacion@fexgolf.com golfguadiana@golfguadiana.com dontello@dontellogolf.com info@galisteogolf.es norbagolf@norbagolf.es golf@talayuelagolf.com

www.fexgolf.com www.golfguadiana.com www.dontellogolf.com www.galisteogolf.es www.norbagolf.com www.talayuelagolf.com

981919030 981642545

fggolf@fggolf.com info@herculesgolf.com

www.fggolf.com www.herculesgolf.com

981453910 981810864

info@clubcampomar.com info@golfrois.com

www.clubcampomar.com www.golfrois.com

628175182 981954910

minogolf@aymerichgolf.com secretaria@aerosantiago.es

www.clubdegolfmino.com www.aerosantiago.es

981285200

info@clubgolfcoruna.com

www.clubgolfcoruna.com

982022200 982176314 982418279

hotel@hesperia-balneariodeguitiriz.com golflugo@golflugo.com info@golfriocabe.es

www.hesperia.es www.golflugo.com www.riocabe.es

652982456 982456705

elpilar@golfsarria.com golf@augassantas.es

www.golfsarria.com www.augassantas.es

988256118

administracion@montealegreclubdegolf.es

www.montealegreclubdegolf.com

986656200 986327051 986680533 986730158 986486645

gerentegolf@balneariodemondariz.com info@riadevigogolf.com meis@campodegolfmeis.com info@latojagolf.com admon@racvigo.com

www.balneariodemondariz.com www.riadevigogolf.com www.campodegolfmeis.com www.latojagolf.com www.racvigo.com

971722753 971841313 971549560 971236280 971818500 971196118 971130148 971188875 971840096 971837001 971617862 971748315 971797330 971533216 971845685 971690211 971785888 971783030 971783050 971606175 971817034 971405200 971791210

fbgolf@fbgolf.com casaclub@canyamelgolf.com info@golf-alcanada.com bk@golfdeandratx.com info@golfcapdepera.com info@golfibiza.com golf@ponientegolf.com info@golfsonparc.com cgss@golfsonservera.com valldorgolf@valldorgolf.com info@golfsontermens.com recepcion@golfmaioris.es reservas@golfparkmallorca.com golfpollensadir@jet.es info@reservarotana.com golf1@habitatgolf.es info@son-gual.com golf.mallorca@arabellagolf.com golf.mallorca@arabellagolf.com mhrs.pmigs.golf.reservation@marriott.com reserva@pulagolf.com info@realgolfbendinat.com info@sonvidagolf.com

www.fbgolf.com www.canyamelgolf.com www.golf-alcanada..com www.golfdeandratx.com www.golfcapdepera.com www.golfibiza.com www.ponientegolf.com www.golfsonparc.com www.golfsonservera.com www.valldorgolf.com www.golfsontermens.com www.golfmaioris.es www.golfparkmallorca.com www.golfpollensa.com www.reservarotana.com www.habitatgolf.es www.son-gual.com www.sonmuntanergolf.com www.sonquintgolf.com www.sonantemgolf.com www.pulagolf.com www.realgolfbendinat.com www.sonvidagolf.com

922278354 928560462 928711111 928222333 928762581 928145309

mlfornies@federacioncanariagolf.com golf@anfi.es; proshopgolf@anfi.es info@elcortijo.es info@laspalmerasgolf.es reservas@maspalomasgolf.net melonerasgolf@lopesan.com

www.federacioncanariagolf.com www.anfi.com www.elcortijo.es www.laspalmerasgolf.com www.maspalomasgolf.net www.meloneras-golf.com

www.elbosquegolf.com www.clubescorpion.com www.realclubgolfmanises.es www.cofrentesgolf.com www.foressosgolf.com www.lagalianagolf.com

Special WTM · November 2012

GOLF COURSES Course REAL CLUB DE GOLF LAS PALMAS SALOBRE GOLF & RESORT

Province LAS PALMAS LAS PALMAS

Holes 18 36

ISLAS CANARIAS - FUERTEVENTURA FUERTEVENTURA GOLF CLUB GOLF CLUB SALINAS DE ANTIGUA PLAYITAS GOLF

LAS PALMAS LAS PALMAS LAS PALMAS

18 18 18

ISLAS CANARIAS-LANZAROTE COSTA TEGUISE GOLF LANZAROTE GOLF PITCH & PUTT HESPERIA PLAYA DORADA

LAS PALMAS LAS PALMAS LAS PALMAS

18 18 9

ISLAS CANARIAS - TENERIFE AMARILLA GOLF & COUNTRY CLUB BUENAVISTA GOLF CAMPO DE GOLF LAS AMERICAS GOLF ABAMA GOLF COSTA ADEJE GOLF DEL SUR GOLF LA ROSALEDA GOLF LOS PALOS REAL CLUB DE GOLF TENERIFE

SANTA CRUZ DE TENERIFE SANTA CRUZ DE TENERIFE SANTA CRUZ DE TENERIFE SANTA CRUZ DE TENERIFE SANTA CRUZ DE TENERIFE SANTA CRUZ DE TENERIFE SANTA CRUZ DE TENERIFE SANTA CRUZ DE TENERIFE SANTA CRUZ DE TENERIFE

18 18 18 18 18 + 27 27 9 9 par 72 18

ISLAS CANARIAS-LA GOMERA TECINA GOLF

SANTA CRUZ DE TENERIFE

LA RIOJA • FEDERACIÓN DE GOLF DE LA RIOJA CLUB DE GOLF RIOJA ALTA CLUB DE GOLF SOJUELA EL CAMPO DE LOGROÑO

LA RIOJA LA RIOJA LA RIOJA LA RIOJA

MELILLA • FEDERACIÓN MELILLENSE DE GOLF

MELILLA

PAIS VASO • FEDERACIÓN VASCA DE GOLF CLUB DE GOLF DE LARRABEA IZKI-GOLF ZUIA CLUB DE GOLF GOIBURU GOLF CLUB REAL GOLF CLUB DE SAN SEBASTIAN REAL GOLF CLUB DE ZARAUZ REAL NUEVO CLUB DE SAN SEBASTIAN BASOZABAL CLUB DE CAMPO LAUKARIZ CLUB DE GOLF ARTXANDA DE GALDAKAO GOLF PALACIO DE URGOITI MEAZTEGI GOLF REAL SOCIEDAD DE GOLF DE NEGURI

GUIPUZCOA ALAVA ALAVA ALAVA GUIPUZCOA GUIPUZCOA GUIPUZCOA GUIPUZCOA VIZCAYA VIZCAYA VIZCAYA VIZCAYA VIZCAYA

PRINCIPADO DE ASTURIAS • FEDERACIÓN DE GOLF DEL PRINCIPADO DE ASTURIAS ALDAMA GOLF CAMPO MUN. DE GOLF DE LAS CALDAS CAMPO MUNICIPAL DE GOLF “LA LLOREA” CASTROPOL GOLF CLUB DE GOLF CIERRO GRANDE CLUB DE GOLF DE LUARCA CLUB DE GOLF LA BARGANIZA CLUB DE GOLF LA CUESTA DE LLANES C. MPAL. CLUB DE GOLF LA FRESNEDA CLUB DE GOLF LA MORGAL CLUB DE GOLF LA RASA BERBES CLUB DE GOLF MADERA III - GOLF TRAGAMON CLUB DE GOLF VILLAVICIOSA DEVA GOLF PITCH & PUTT GOLF PALACIO DE RUBIANES LOS BALAGARES GOLF REAL CLUB DE GOLF DE CASTIELLO

ASTURIAS ASTURIAS ASTURIAS ASTURIAS ASTURIAS ASTURIAS ASTURIAS ASTURIAS ASTURIAS ASTURIAS ASTURIAS ASTURIAS ASTURIAS ASTURIAS ASTURIAS ASTURIAS ASTURIAS ASTURIAS

REGION DE MURCIA • FEDERACIÓN DE GOLF DE LA REGIÓN DE MURCIA CLUB DE GOLF ALTORREAL EL VALLE GOLF GOLF LA TERCIA GOLF TORREPACHECO HACIENDA DEL ALAMO GOLF HACIENDA RIQUELME GOLF LA MANGA CLUB LA SERENA GOLF LA TORRE GOLF RESORT LOCAR RESORT GOLF & SPA MAR MENOR BEST GOLF MOSA GOLF RESORT PERALEJA GOLF RODA GOLF SENSOL GOLF

MURCIA MURCIA MURCIA MURCIA MURCIA MURCIA MURCIA MURCIA MURCIA MURCIA MURCIA MURCIA MURCIA MURCIA MURCIA MURCIA

Special WTM · November 2012

Tel +34 928351050 928010103

E-mail rcglp@realclubdegolfdelaspalmas.com reservas@salobregolfresort.com

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Andalusia at the World Travel Market 2012. Visit us at stand EM 1500.

I want to share my energy, my happiness, my strength, my warmth...

www.andalucia.org

Its main attributes include a wide variety of infrastructure, excellent communication and experience

Spain consolidates itself as a conference destination conference and events destination is that its infrastructure is constantly being added to and rennovated. Recently inaugurated specialised facilities in the sector include the Palacio de Exposiciones y Congresos Cabo de Gata-Ciudad in Almería, the Forum Burgos Evolución, Palacio de Congresos y Auditórium, the Palacio de Congresos “El Greco” in Toledo, the Auditorio y Palacio de Congresos El Batel de Cartagena, or the Palacio de Congresos Mar de Vigo.

The Congress Palace in Jerez.

Spain is currently one of Europe’s main conference, meeting, event and incentive destinations thanks to the fact that it boasts fifty specialised offices or convention bureaux in different cities, over 60 conference centres, new terminals at international airports, the largest high-speed train network on the continent and specific incentive programs at each city.

ll of this is enhanced by its ample experience and the variety of accommodation it has to offer, which is also to a great extent equipped with the necessary resources for hosting events, as well as everything it has to offer in terms of culture, nature and gastronomy; all this makes Spain the ‘go-to’ destina-

Special WTM · November 2012

tion for MICE event organisers. Spain’s conference offering is represented at 55 offices with personnel and specialised technicians which are also grouped together at the Spain Convention Bureau (SCB) and which facilitate the work of anyone wanting to host an event in the country. One of Spain’s main advantages as a

New unique venues are also being added to the country’s selection such as the new Pabellón Bosque de Acero in Cuenca, the Palacio de los Córdova in Granada (which dates back to 1592 and has been completely refurbished), the extension of the Pontevedra Museum, the new Cultural Centre in Tarragona “El Seminari” or the Cúpula del Milenio in Valladolid. Main destinations With its wide variety of destinations, all featuring first class facilities, Catalonia is able to respond to all manner of requirements when it comes to organising conferences or any other kind of corporate event. The region boasts a network of 9 destinations specialised in the organisation of conferences, all with attractive offerings and their own distinct characteristics, they are; Barcelona, Girona, Lleida, Tarragona, Portaventura (Costa Daurada), Sitges, Castelldefels, Lloret and Reus. Together these destinations are able to cater to over 11.000 delegates at their convention centres and offer over 60.000 rooms. Barcelona’s ac-

commodation facilities have been further extended over the last few months with the inauguration of nine new hotels which add a further 1.300 rooms to the city’s offering. The ACT (Catalan Tourism Agency) has

been able to unite all of its offering within the Catalunya Convention Bureau (CCB), a program to promote and support the venues commercially and which is supported by 130 specialised companies.

Conference tourism is one of the Community of Madrid’s most significant economic activities and the region is accustomed to hosting large international events with thousands of participants. It is therefore not surprising that Madrid is currently the sixth city in the world when it comes to hosting this type of event. The capital city alone is home to four large conference centres, as well as several other convention facilities and an award winning exhibition venue. In Andalusia there are a total of 781 establishments which feature facilities for meetings and conferences and which, according to estimates by the Tourism and Commerce Ministry, can cater to a total of 485.000 delegates. Highlights include its 16 conference centres and over 140 unique buildings, and hotels account for over 50% of the region’s total capacity. The provinces of Malaga and Seville represent half of the region’s offering in this sector. The community of Valencia also has a lot to offer this industry; with a wide selection of event organisation agencies at city destinations such as Valencia, Alicante, Elche and Castellón.

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The various communities structure their offer by creating itineraries for visitors to get to know and try their most typical specialties

The best of Spanish gastronomy, on route Iberian ham, pintxos, cava and cider are just some of the star products

The Iberian Ham Route is the latest addition to the selection of gastronomy routes which are offered throughout Spain in order to introduce visitors to its specialties. These tours give visitors the opportunity to try the best of Spanish cuisine on site.

he Product Club ‘Ruta del Jamón Ibérico’ (Iberian Ham Route), product of the public/private collaboration between the communities of Extremadura, Castilla y León and Andalusia, includes over 400 municipalities, four Designations of Origin and hundreds of companies such as restaurants, accommodation, drying establishments, wineries and estates or dehesas where Iberian pigs are reared. This itinerary, supported by the State Tourism Board, aims to promote the launch of local products linked to agricultural production, to widen and diversify Spanish tourism, add value to new resources and contribute to the sustainable development of rural areas. All this is added to the objective of offering tourists a wide ranging experience. With this same objective in mind, other communities, especially those which stand out for their gastronomy, have added value to what they have to offer by creating tourism routes. The Basque Country presents nine routes which introduce visitors to its most typical produce, such as Idiazabal cheese, Guernica peppers, Tolosa beans or Txakoli. Visitors can also experience some of the region’s oldest customs first-hand, such as an evening spent enjoying pintxos at bars in San Sebastián, trying poteo in Bilbao or visiting traditional cider bars in Guipúzcoa. Catalonia offers 15 different gastronomic routes which not only feature its most popular 78

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The Iberian Ham route introduces visitors to the production process; from breeding the Iberian pig to its commercialisation.

products, such as cava, cheeses, cold meats, olive oil or xató, but also include unique experiences such as getting to know artesan food trades, visiting museums related to gastronomy or browsing typical markets. There are also routes for livestock, grocery, mountain, forest or vegetable garden produce. Another community which offers this kind of route is Navarre, via the Navarra Adentro company. It offers two routes which take visitors to an olive oil press, a conserve factory, experimental farms, the truffle museum, an artesan cheese factory, a cereal farm and the honey museum. One of the routes includes a cookery course at a gastronomy society in Pamplona. Asturias highlights its cheeses, cider and wine via its five ‘Paradise Foods Routes’ (Rutas de los alimentos del Paraíso). Products not included in organised routes Cantabria has published a promotional leaflet which features the six restaurants in the region awarded a Michelin star and whose cuisine can serve as motivation to visit the cultural, natural and golf attractions in the area, also included in the leaflet. Galicia celebrates the sixth edition of its ‘Autumn of Gastronomy and Rural Tourism’ (Otoño gastronómico en turismo rural), with the collaboration of over 130 establishments offering exclusive menus and package deals

for one or two night’s accommodation. The Community of Valencia has launched a program called ‘Savour the Community of Valencia’ (Saborea Comunitat Valenciana) “an invitation to enjoy the best Valencian cuisine” via a network of over 100 restaurants which are offering special set menus. This year Logroño has made the most of its term as the Spanish Capital of Gastronomy by organising events to promote its cuisine and produce. This is just a selection of the growing number of routes and gastronomy products available in Spain. It is not surprising that gastronomy is the motivation for at least 10% of visits from international tourists to the country, up to 30% in some regions. Wine Routes The Product Club for Wine Routes in Spain merits a whole chapter of its own. Last year, promoted by the ACEVIN (Spanish Association for Wine Cities) and the State Tourism Office, it attracted 1.5 million visitors to its 596 participating wineries. There are currently a total of 21 itineraries, and the latest additions include the Campo de Cariñena, Rueda, Txacolí de Álava, Yecla and Ronda routes. The most popular routes are the ones that take visitors through Jerez, Penedés, Rioja and Ribera del Duero. Vivi Hinojosa

The Eastern region of Cuba

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The Eastern region of Cuba is made up of five provinces - Las Tunas, Holguín, Granma, Santiago de Cuba and Guantánamo– they have common characteristics when it comes to their tourism offer but they also each have certain features and attributes which make them different from one another. Together they make up a diverse offering which includes: culture, city, beach, water sports, conferences and nature tourism options.

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he most popular destinations in Eastern Cuba are Guardalavaca, Baconao, Baracoa and the cities of Holguín and Santiago de Cuba, although new diverse destinations are also gaining further popularity. The region is eminently mountainous with the Sierra Maestra as one of its natural highlights – one of the highest mountain ranges in the country which extends through the provinces of Santiago de Cuba, Granma and Guantánamo– as well as the Alejandro de Humboldt National Park which

stretches across Holguín and Guantánamo. During the first semester of 2012, 1.383.324 foreign tourists stayed at the hotel establishments in the five Eastern provinces, around 15% of the total overnight stays registered in Cuba. All the Eastern provinces saw a decrease in the number of overnight stays when compared to the first semester in 2011, except for Las Tunas, which was the province with the highest increase in overnight stays in Cuba compared to the same period a year before, and which registered an increase of 51.9%. The province of Holguín, which registered 79% of tourist overnight stays in the Eastern region, remains one of the most popular destinations in Cuba, despite seeing a decrease in its number of overnight stays; it registered over a million overnight stays, 1.096.258, the fourth highest in terms of the island’s provinces. On analysing the participation of Eastern destinations in the country’s income, from January to June 2012, we can see that Holguín contributed 9.3% of arrivals classified with trading companies, 12% of the income for beach tourism and 88.4% of the income for Health tourism. As for the territorial representation in terms of sales for package holidays at Eastern resorts, only Holguín showed any significant value, positioning itself amongst the most profitable areas in Cuba and capturing 9% of the country’s global performance.

A tourism climate index for Cuba

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One of the Caribbean’s most fundamental attractions for tourists the world over is its tropical climate. It is the main natural resource for the development of tourism in the area.

ue to the key role climate plays in the choice of tourism destinations and in overall tourist satisfaction and wellbeing, a lot of research has been conducted on the subject over the last decades. Most of this research has resulted in the creation of bioclimatic indexes, which take into account parameters such as air temperature, wind speed, relative humidity and human energy balances. They combine climatic comfort with recreational activities in order to be as truthful as possible to the sensation of wellbeing perceived by the human body within different climates. With this in mind, the creation of a tourism climate index for Cuba’s climate conditions as a tourism destination was proposed, to be based on tourist wellbeing, and is described below. The data used included the monthly

variables for maximum temperature, relative humidity, rainfall and wind speed, data obtained from the Cuban Meteorological Institute (INSMET) and monthly tourist arrivals to the destination from 1985 to 2010, obtained from the National Office of Statistics (ONE). The data considered showed that the months during which the highest number of visitors arrive on the island coincide with temperatures of 25-30°C, and relative humidity of 65-75% with wind speeds ranging from 5 to 6 m/s and hardly any rainfall; this gives us an idea of tourist preference when

Range

Conditions

15-19

Excellent

20-24

Favourable

25-29

Regular

30-34

Adverse

35-40

Bad

Source: Own creation.

it comes to climate conditions. Artificial Neural Networks (ANN) are methods designed for data processing and

January

February

March

April

May

June

July

August

September

October

November

December

Favourable

Regular

Adverse

Regular

Favourable

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Conclusions • The creation of a new tourism climate index specially designed for Cuba’s specific conditions allows for an improved valuation, at a national level, of the alleged climate conditions needed for tourism activities on the island. • Unlike previous indexes, the relative results of climate variables in the new index are derived from modelling, and not from the subjectivity of researchers, which provides for a more formal and rigorous approach to the matter. • Finally, the index’s statistical properties allow for wider use, and can be used in the simulation and prediction of future scenarios, including climate change, within conditions which are easily controlled by researchers.

knowledge retrieval based on the functions of biological neural systems, capable of very accurate forecasting. ANN modelling was used to obtain the new Climate Index, based on the relationship between tourist arrivals and climate conditions, as set out in the following equation: MHCi = 0.42 (TMaxi) + 0.09 (HRvai) + 0.11 (Precpi) + 0.38 (VVientoi) MHC (Historical Climate Mean for tourism, in Spanish) is the new climate index, TMax is maximum temperature, HRva is relative humidity, Precp is rainfall and VViento is wind speed, while the i represents the time period, the months of the year in this case. This new index has used historical values of between 18 and 40 units. At the same time, the statistical nature of the new index was determined. This is a very important result, as not only does it allow us to establish index values from the data, but it also makes it possible to calculate the probabilities of occurrence for any given value of the index or a range between values. For example, if we would like to know what the probability of the index reaching values of over 39 is, (very bad conditions for the development of tourism activities in the destination); the index probability distribution will show that this is not very likely (values below 1%). Likewise, excellent conditions for tourism activities (MHC values of between 14 and 19) have a probability of over 10% for Cuba as a tourism destination. Table 1 shows the classification ranges for the MHC index values. Finally, and as an example, Figure 1 shows the graph of mean values for both MHC and tourist arrivals in the years between 1994 and 2010. Notice the close (inverted) relationship between the values. Alejandro Delgado Castro Lecturer and Researcher Center for Tourism Studies Faculty of Tourism. University of Havana

Special WTM · November 2012

Reasons to choose Santiago de Cuba

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they are great musical connoisseurs and can boast of a number of excellent well known musicians and composers. The son, the guaracha and the bolero are now enjoyed the world over, a Creole legacy which contributes to universal harmony. Whatever their skin colour, no Santiaguero can resist dancing to the sound of drums or the trompeta china. Rhythm courses through their veins and is even recognizable in the way they talk and gesticulate. Honest and frank, the people of Santiago de Cuba open their homes to guests in the typical Caribbean way; but they are also fiercely rebellious by tradition, especially when it comes to defending their idiosyncrasy.

1. For the hospitality, kindness and idiosyncrasy of its residents (the santiagueros). 2. For its rich history and culture. The city boasts a mixture of Caribbean culture. 3. For its deeply rooted musical traditions: Birthplace of Trova, Bolero and Son. 4. For the diversity of its offering (city, culture, history, nature, sun and sand, water sports). 5. For its security. 6. For its warm summer weather almost all year round. 7. To visit the Sanctuary of Our Lady of Charity, Patron Saint of Cuba. 8. For its proximity to other Caribbean destinations.

Santiagueros are well known for their kindness, hospitality and friendliness; they represent the most cultural aspect of Cuban identity and their roots are planted in the depths of rural mountain life. They are also generous, communicative and very open which is only to be expected in a warm climate which boasts such an explosive scenery. The inhabitants of this indomitable land are legitimately proud of their intense past and the significant part they had to play in national history. Their passion for civilization has meant that they have always strived to uphold popular causes. The person who

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best embodies these beliefs is Antonio Maceo y Grajales. Santigueros are cheerful, they love rum, and they enjoy their Carnivals to the full;

. Founded on the 25th of July 1515, amongst the first seven towns on the island, this city boasts recognition as the only city declared a Hero of the Cuban Republic. Now 497 years old, Santiago is a mixed metropolis and a mirror image of its residents; a true combination of African and Spanish roots. Elements from different cultures united and came together in Santiago in a way in which they have failed to do anywhere else on the island and these were incorporated into its identity: Spaniards, Africans, French, Haitians, Chinese, Antillean, all these influences have rightfully given the city status as the “most Caribbean” in Cuba. The extraordinary and the traditional coexist in this corner more than in any other place on the island. This is where America’s first romantic poet was born, José María Heredia, as well as many of the greats in the world of Cuban music; it is home to one of the country’s richest coral traditions and well known groups such as the Orfeón Santiago and Madrigalista choir are based here.

Santiago de Cuba is the birthplace of the Trova, the Bolero and the Cuban Son. These musical styles are fundamental parts of local and national culture; Pepe Sánchez, the composer of the first bolero, Miguel Matamoros, Sindo Garay, Ñico Saquito, Ibrahim Ferrer, Compay Segundo and Eliades Ochoa, are just some of the illustrious musicians born here, where music is an integral part of life.

The city’s tourism product is diverse as the area’s qualities allow for the enjoyment of various different types of tourism. It boasts a wealth of museums, art galleries and historical sites such as the Historical Centre, the Cuartel Moncada, the tomb of national hero José

Martí; attractions declared cultural heritage sites by UNESCO such as the Castillo San Pedro de la Roca and its defensive system, the Archaeological Scenery provided by the first coffee plantations in southeastern Cuba, as well as the Baconao Park, a World Biosphere Reserve. The city has a number of nature tourism options to offer thanks to the fact that 80% of its territory is mountainous. The urban landscape is well maintained as 66% of its area was declared a World Biosphere Reserve. It is home to some unique geological

features, such as the Gran Piedra, which holds the record for being the stone located at the highest altitude in the world, 1.234 metres above sea level. Apart from the historical values mentioned above, Santiago de Cuba has a lot to offer tourists in terms of its historical heritage. Six shipwrecks which once belonged to Admiral Pascual Cervera’s fleet and were sunk during a naval battle in July 1898 are located along its coasts and can be discovered as part of the A dive into History programme.

Top all- inclusive resort in premium beachfront location

Located just 200 m from the centre of Varadero, this exclusive resort surrounded by beautiful gardens, offers a great selection of restaurants and bars, 3 swimming pools, daytime and evening entertainment for children and for adults and an ample variety of sports and other activities characteristic of the excellence of the Barceló All Inclusive programme.

The resort is made up of 2 accommodation areas: Barceló Solymar, the ideal setting for holidays as a couple, and Barceló Arenas Blancas, to enjoy a variety of attractions with the family.

Carretera Las Américas km 3. Varadero Tel. +53 45 61 4499 | +53 45 61 4455 subcombarcelo@resortsolymar.gca.tur.cu reserva@resortsolymar.gca.tur.cu

Centro de Negocios Miramar Edificio Jerusalén, Oficina 308 A Ave. 3ra. y calle 80, Miramar, La Habana Tel. (53 7) 204 9012 / 204 9019

Highly recommended also for fans of diving and nautical activities in general.

VARADERO | CUBA (+52) 55800421 | sac7@barcelo.com

Special WTM · November 2012

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Santiago offers six hotels on the first line of the sea which together offer some 700 rooms, great potential for a sea and sand holiday and unique scenery; nothing compares to the contrast of the turquoise blue of the Caribbean set against the greenery of the Sierra Maestra. Every year the city hosts important events such as the Carnivals and the festivales del Caribe, the Trova Pepe Sánchez and the Choir Festivals as well as many other events which cover a wide spectrum of local cultural and scientific interests.

Santiago de Cuba is a safe place; tourists are welcomed with traditional values of hospitality and by a

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friendly population which is very patriotic and proud of its roots. Visitors also have a vast infrastructure of services available to them ensuring that they always feel at home.

It is always summertime in Santiago. Known as the tierra caliente, or ‘hot land’, the area enjoys high temperatures all year round (an average of 31º Celsius), and this is further enhanced by the warmth of character exhibited by its inhabitants.

25 km away from the city is the Sanctuary of Our Lady of Charity, Patron Saint of Cuba. Located in El Cobre village, it has recently been declared a National Monument. The village owes its name to the copper mines found there which happen to be the oldest open air copper mines in America. The Sanctuary is a must-visit for anyone spending time in Santiago; whether you are a believer or not, this temple to the virgin has been visited by two Popes in less than 15 years and welcomes thousands of pilgrims every 8th of September who come to celebrate the Patroness.

Santiago de Cuba is the Cuban city which is nearest to other Caribbean destinations such as the Dominican Republic, Jamaica, Puerto Rico and Haiti, all easily accessible by plane. If you have read thus far you will have realised that there are in fact more than eight reasons to enjoy this unique city which is full of Cuban charm. Discover it for yourself and enjoy visiting a city which is safe, full of history and music and which will welcome you with its characteristic hospitality. MINTUR Delegation Santiago de Cuba. 2012

Hotel Playa Coco: experience the delights of Jardines del Rey

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otel Playa Coco, located near the La Jaula beach in Cayo Coco, on the Jardines del Rey Archipelago, is a truly unique place from which to enjoy this area of Cuba. Jardines del Rey, considered one of the island’s main beach destinations, includes Coco and Guillermo Cays, where there are currently 14 four and five star hotels and villas offering over four thousand rooms. It is also an unbeatable touristic area thanks to the many possibilities it offers for enjoying marine wildlife and stunningly beautiful natural surroundings.

Cayo Coco and Cayo Guillermo are unique for their 40 kilometres of excellent beaches, boasting transparent waters and white sand, and for their great variety of flora and wildlife. At the same time, the areas around the islets conceal beautiful underwater scenery, some of which served as inspiration to famous North American writer Ernest Hemingway during his time spent in the vicinity and featured in his novel Gulf Islands. The hotel belongs to Grupo Gaviota S.A. and offers a total of 307 rooms distributed throughout 8 blocks. 288 of the rooms are standard and come equipped with air conditioning, double bed or two individual beds, a full bathroom, hair dryer, telephone, CD player/radio, satellite TV, mini refrigerator with 2 soft drinks and a bottle of water on arrival, coffee machine, iron, ironing board, 88

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digital safe, accessories for tea and coffee and an electricity voltage of 220. The hotel also offers clients 18 suites, equipped with air conditioning, double bed or two individual beds, a full bathroom, hair dryer, telephone, CD player/radio, satellite TV, 2 mini refrigerators with 2 soft drinks and a bottle of water on arrival, coffee machine, iron, ironing board, digital safe, accessories for tea and coffee and an electricity voltage of 220. It also has three standard rooms available which have been fully adapted for the disabled, as well as easy access ramps to the bars, swimming pools, beach and reception areas of the hotel. The establishment features six bars: the Lobby Bar “Yolanda”, where visitors will be able to enjoy listening to national and international music being played live on the piano; the Beer Garden “La Guantana-

mera”, open 24 hours a day and serving light snacks and national and international drinks and refreshments; the Pool Bar “María” and the Snack Bar “María”, both located at the central pool and the Bar “Longina”, next to the chill out pool. All the pool bars serve swimmers and sunbathers a varied selection of national and international cocktails. Also available are the “Júcaro” Bar-Restaurant located next to the beach and an ice cream parlour located next to the mini-club. The hotel also offers guests five different restaurants which are sure to cater to all tastes. These are the “Trinidad” buffet restaurant (serving breakfast, lunch and dinner), the Italian restaurant “Venecia” (dinner only), the seafood restaurant “Santiago” (dinner only), the Japanese restaurant “Tokio” (dinner only and very popular as it is the only restaurant of its type in the area) and the grill restaurant “Júcaro” (which only opens at lunchtime).

Hotel Playa Coco is also delighted to offer customers some excellent Honeymoon packages. The hotel offers all the services and facilities required, coupled with professional know-how of its in-house specialists. Guests contracting this service will be offered a cocktail on arrival, private check-in, a room upgrade, breakfast in the room when ordered a day in advance, a romantic dinner in one of the hotel’s restaurants, a special souvenir and free late check-out. The hotel’s Wedding services include: a cocktail on arrival, a personal wedding coordinator, legalisation of documents and marriage certificate, the services of a lawyer, a bottle of rum on arrival, decoration of chosen wedding venue, bride’s bouquet and groom’s button hole, photo album with 10 5’ x 7’ photos of the wedding, Cava for wedding toast, wedding cake, breakfast in the room the morning after the wedding, just married sign and turn down service on the wedding night.

Paradisus Princesa del Mar

Next reopening of the Royal Service – May 2013

CUBA

Royal Service’s guests at the Paradisus Princesa del Mar have at their disposal 24hour butler and room service, diving activities with daily immersions and green fee included at the Varadero Golf Club. They can enjoy other added values likewise, such as a hydrothermal circuit and discounts on massage at the Yhi Spa, in a fresh and natural environment.

aradisus Princesa del Mar Resort & Spa, an Ultra All-Inclusive hotel located at the famous Cuban beach of Varadero, will reopen its Royal Service in May 2013. Royal Service is the greatest expression of luxury and comfort at the Meliá Hotels International establishments in Cuba, and it is an area of customized attention regarded as an exclusive hotel inside the hotel. Meant to accommodate adults over the age of 18, this elegant eco-resort will increase the number of rooms with Royal Service up to 168. One of the reopening main attractions will be the inauguration

of the first Garden Swim-Up Pool rooms in Cuba, junior suites featuring direct access to the pool and Balinese bed in the terrace, surrounded by lush gardens. This modern section fits into the classical tropical style of the hotel’s architecture, in perfect harmony with the surrounding nature. Royal Service at Meliá hotels in Cuba is synonymous to privacy, painstaking attentions and comforts. Therefore, besides the new rooms, other facilities with novel design will be included: lounge with front desk and terraces, lobby bar, Internet room, a la carte restaurant, swimming pool, aqua bar and wedding gazebo.

Those who seek first-class accommodation have six other Meliá hotels in Cuba featuring Royal Service: Paradisus Varadero (Varadero); Paradisus Río de Oro, only adults (Holguín); Meliá Buenavista, only adults (Cayo Santa María); Meliá Cohiba and Meliá Habana (La Habana); and Meliá Santiago de Cuba (Santiago de Cuba). In all cases, we are referring to elegant suites and garden villas located at the best accommodation areas, except for Meliá Buenavista, that is entirely set apart for the Royal Service. Clients of this service are provided with separate front desk and concierge, restaurant and bar of their own, private beach and pool, among other facilities and services available in a privileged area where luxury and comfort become one.

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Paradisus Princesa del Mar An elegant eco-resort provided with every single thing needed to delight in the most famous beach of Cuba to the full. Sea views, spacious terraces and large pools comprised in an Ultra All-Inclusive meant only for adults. Modern Royal Service section with Swim-Up Pool Junior Suites with direct access to the pool. Exclusivity, painstaking treatment and comforts to live a privileged experience, either on business or holiday trip. www.paradisus-princesadelmar.com â&#x20AC;˘ www.royalservicecuba.com

Reopening of the Royal Service

May 2013

Santiago de Cuba, an exceptional city

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a wide variety of accommodation facilities so that visitors can combine visiting the city with time at the beach or in nature.

Hotel Brisas Sierra Mar.

Visitors wanting to stay within the city of Santiago de Cuba itself, can choose between the Hotel Meliá Santiago, recommended for incentive trips, weddings and honeymoons; the Hotel Casa Granda, which has just recently come under management of the Cubanacán Group and from which visitors can enjoy the city’s intense historical and cultural offering; the Hotel Versalles, located just 3 kilometres away from the International Airport and the Hotel E San Basilio, which is right in the historical centre of the city and offers 8 rooms and personalised service.

Hotel Bucanero.

ounded in 1515 as one of Cuba’s first seven towns, Santiago de Cuba is one of the most picturesque cities in the country. This exceptional metropolis combines many attributes and attractions and affords visitors the opportunity to come into contact with the idiosyncrasy of its people, culture and history whilst also enjoying its exotic natural sceneries. It faces the Caribbean Sea and its irregular topography contributes to a very unique urban landscape where streets and alleyways entwine and descend between the sea and mountains. Santiago de Cuba is located approximately 860 kilometres from La Habana.

Hotel Sierra Mar.

Its Caribbean identity is apparent in its music, folklore, festivals and cultural events. It is known for being the birthplace of several different Cuban musical genres, in particular the La Trova genre. Both men and women sing traditional songs accompanied by their guitars at the well known “Casa de La Trova”, an establishment which attracts many famous visitors who come to admire this style of music. Ex Beatles star Paul McCartney, who is a self confessed fan, was one such visitor and some of the Beatles’ own music arrange92

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Hotel Casa Granda.

ments were influenced by the music he heard there. Amongst the city’s most significant cultural events are two occasions which cannot be missed: the traditional Carnivals which take place over eight days, from the 21st to the 28th of July and transform the metropolis into a festival of music, folklore, rum and beer, and the Festivales del Caribe or “Fiesta del Fuego”, which has come to be known as one of the most authentic showcases for traditional Caribbean culture in the area. As a holiday destination the city offers unbeatable possibilities and combines beaches with urban and nature tourism thanks to its wealth of attractions in all three of these spheres. The Cubanacán hotel group offers

Hotel San Basilio.

Hotel Versalles.

For family holidays, honeymoons and weddings, Cubanacán recommends its allinclusive beach hotels. These include the 4 star Hotel Brisas Sierra Mar, which is located within the Sierra Maestra mountain range and offers volcanic sandy beaches; the Hotel Club Amigo Carisol - Los Corales, located in the Baconao Park and ideal for youngsters and the Club Amigo Bucanero, which has just started to operate as part of Cubanacán and whose highlights include its proximity to the city and a rocky beach which is ideal for divers and water sports activities. At the heart of the historic Sierra Maestra mountain range, Cubanacán offers nature lovers the Hotel Horizontes El Saltón, featuring a 30 metre high waterfall which falls into three natural pools, all within an attractive atmosphere which promotes relaxation and brings visitors closer to the rural and historical traditions of eastern Cuba.

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THE END OF AUGUST SEES INCREASED ARRIVALS TO CUBA According to reports by the National Statistics Office (ONE) the number of foreign tourists arriving in Cuba grew during the first eight months of 2012, and registered an increase of 5.2% from the previous year. The ONE claimed 2.210.649 visitors arrived on the island, 100.184 more than during the same period a year before. Over 179.400 foreign tourists arrived in July alone, 2.8% more than the previous year. Over 2.500.000 tourists from countries such as Canada, the United Kingdom and Spain visited Cuba in 2011. STAR CLIPPERS CRUISE LINE INCLUDES CUBA IN ITS ITINERARY. Cuba will for the first time be included in itineraries by luxury cruise liner company “Star Clippers” based in Monaco, as a destination in its cruises for 2014. The company owner, Mikael Kraft, made it clear in London that Cuba’s cays and archipelagos were “ideal” for the clients travelling on their cruises, as published by Cuba’s official tourism information website (www. cubatravel.cu). According to the forecasts, cruises belonging to the company’s “Star Flyer” fleet will arrive at the port of Cienfuegos during February and March 2014, and then they

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will conduct return voyages from there to Cuban cays and archipelagos and other Caribbean destinations such as Jamaica or the Dominican Republic. Other vessels will finish their Caribbean voyages in the bay of Casilda, in Trinidad, having departed from Costa Rica. “Star Clippers” is a prestigious naval company which operates cruises on large sailing ships. The boats combine tradition and modernity and are equipped with powerful computers to hoist the sails while engines help set the course. TRINIDAD CONSOLIDATES ITSELF AS A TOURISM DESTINATION IN CUBA The tourism destinations Trinidad and Sancti Spíritus, in the centre of Cuba, are gradually establishing themselves as two of the most popular destinations for travellers from Canada, France, Germany, Italy and the United Kingdom. The facilities offered by these two towns, the first a World Heritage Site and the second a National Monument, have attracted over 120.000 visitors so far this year. According to Reiner Rendón, the Tourism Ministry’s delegate in the region, this number represents an 8% increase in comparison to the same period a year before. The director highlighted the benefits offered by the Santi Spiritus province, an

area which combines sun and sand with nature, history and culture. An effort to further extend the area’s facilities has recently resulted in the construction of the Hotel Pansea, the second five star hotel to open in the town of Trinidad. Located in the heart of the La Popa area, the establishment has been developed with French and Cuban capital and will offer 52 different rooms. By the end of August Cuba had registered two million visitors, 20 days before the same number was reached in 2011; which means there was a 5.3% increase when compared to the same period a year before. For Cuba, the largest of the Antilles islands, tourism is one of the most dynamic elements of its economy, and has the potential to reach three million holidaymakers by the end of 2012. HAVANATUR S.A. ANALYSES THE FUTURE OF CONFERENCE AND EVENT TOURISM IN CUBA The Cuban tourism company Havanatur has announced that it recently held a meeting with the presidents of organisational committees for international conferences; fundamentally events related to medical and educational meetings, to discuss the future of the conference, event and incentive trip industry in Cuba. During the meeting, Regino Cruz, a specialist in this

type of travel from the Cuban Ministry of Tourism, Mintur, shared his enthusiasm and optimism for the recovery of this industry despite the fall in business over recent years. He also pointed out the island’s potential for providing venues for international events and meetings and the impact this type of visitor can have on the country’s general tourism. Rodolfo Arencibia, representing the Palacio de las Convenciones de La Habana, exemplified how important it is that previous levels of business be recovered; 15 years ago Cuba was the fifth most popular destination in terms of conference venues. Yamila Fuster, commercial director of Hotel Nacional de Cuba, spoke to delegates using the hotel industry as an example, about the facilities her hotel has to offer; an establishment founded in 1930 and considered a flagship of the island’s tourism. Fuster detailed the hotel’s 426 rooms, an executive floor and a variety of meeting rooms, where the island’s most important foreign and local events are traditionally held, regardless of whether these are related to tourism, science, sports or politics. Havantur is made up of a group of tour operators and travel agencies, all 100% Cuban. It boasts up to thirteen agencies of its own throughout the globe as well as 80 representation agencies.