The COVID-19 outbreak has had an unprecedented impact on industry and the economy. The six month of pandemic outbreak has affected hospitality industry in an unprecedented manner. It has brought the industry to its knees, which now needs a serious support from all possible stake holders involved in the business. Many properties have been permanently shut down and thousands of jobs are lost. The industry was desperately waiting for government to announce re-opening of the hospitality and foodservice segment, which suffered the most. The hotel industry is seeing some movement now with customers coming back, offering some ray of hope to those struggling to hold on. But its impact is far from over, and it is pivotal that the industry addresses key pain points and builds a system that ensure better future for the industry.
