Moving in Dubai - 2021 Guide by Hot Media

Your Ultimate Guide To

MOVING IN DUBAI

Chrome

Silver Storm

Brushed Gold

CONCA Shower System with Magnetic Grey Finish

Brassware finishes Magnetic Grey

CONCA COLLECTION

CONCA Solid Surface Free-standing Bathtub

CONCA Wash Basin 80x45cm

Sensual and minimal. The new Conca is a contemporary design interpretation of an icon. Like natural basins carved by water, Conca‘s organic curves combine deep geometric and sensual details, reaching a new level of purity. Conca merges tactile beauty and function!

IDEAL STANDARD PROUD PARTNER OF THE BELGIAN PAVILION FOR EXPO 2020 DUBAI IDEAL STANDARD MENA T + 97148042400 | E idealstandardgulf@idealstandard.com IDEAL STANDARD DESIGN BATHROOM CENTRE Jebel Ali Building, Sheikh Zayed Road, Dubai, UAE | T + 97143096000 www.idealstandardgulf.com

Find inspiration Find inspiration at cosentino.com at cosentino.com Follow UsFollow F CosentinoMiddleEast Us F CosentinoMiddleEast COSENTINO COSENTINO CITY DUBAI CITY DUBAI Dubai Design DubaiDistrict Design(D3) District Building (D3) Building 4-A, Unit4-A, 401 Unit 401 042428131 042428131 - infomiddleeast@cosentino.com - infomiddleeast@cosentino.com

A product designed by Cosentino® A product designed by Cosentino®

The Silestone® LOFT series designs have been registered by Cosentino S.A.U.

CindyCindy Crawford Crawford on New on Silestone New Silestone Seaport Seaport

The Silestone® LOFT series designs have been registered by Cosentino S.A.U.

TOPS TOPSON ONTOP TOP

Welcome...

...to your new home! Whether you’re new to the city, or a long-time resident, I think we can all agree this is an exciting time to living in Dubai. With EXPO 2020 injecting an influx of visitors, business and buzz, the city is booming. A recent UBS Real Estate Bubble Report placed Dubai as the best valued global real estate market in the world for 2021, and as the world remains captivated, I predict the demand for homes will continue.

As you start unpacking into yours, we’re here to help you with the settling process. From getting your utilities connected to turning your house into a home that you can be proud of. Whether you need guidance on activating your DEWA (p13) or advice on approaching a renovation project (p32), we've got you covered. Plus, we've rounded up all the essential contacts you need to have those handy numbers at hand (p44). Be sure to keep hold of this booklet, because we’ve got the low-down when it comes to moving on to pastures anew (p38). But with new residency visas rolling out and exciting developments springing up, perhaps you’re considering laying roots? If so, we’ll take you through all the important details when it comes to making the switch from renting to buying (p42). We wish you and your family health and happiness in your new home. Richard Waind Managing Director Betterhomes

Managing Director Victoria Thatcher

Deputy Editor Sophia Dyer

Chief Creative Officer Art Director Kerri Bennett John Thatcher

Digital Media Manager Muthu Kumar

Contributing Designer Hiral Kapadia

General Manager David Wade

To contact any of the people listed, email firstname@hotmedia.me Moving In Dubai is a supplement to Better Living.

The Bay Be in the center of it all

The best of the city at your doorstep • Move-in-ready 1 and 2-bed flats • Steps away from The Dubai Mall High investment returns Starting from AED 800,000

The Bay is where you want to be. Book your unit now at 04 409 0908 or visit www.bhomes.com for more information.

Contents 09

WELCOME HOME Your definitive home information list.

SMOOTH MOVES Get clued up on move-in permits, setting up your DEWA, Ejari and more.

CLEAN SWEEP Get your home prepped and fresh, from deep cleaning to repainting.

MAINTAINING YOUR HOME Do you need an annual maintenance agreement? We ask the experts.

LET'S TALK SHOP Where to buy furniture and homeware to colour your space happy.

THE RENOVATORS The low-down on renovating and a look at two bathroom and kitchen projects by local residents.

MOVING ON All the important things to do before you gear up to leave your home.

A HOME TO CALL YOUR OWN If you're planning on being in Dubai for the long haul, the benefits of buying off-plan are clear.

ESSENTIAL CONTACTS Dubai's best on-call services and home essentials providers.

Photography & vector credits: Istockphoto.com Produced in collaboration with HOT Media. Reproduction in whole or in part without written permission from HOT Media is strictly prohibited. HOT Media does not accept liability for omissions or errors in Moving In Dubai. Please note that rules, regulations and costs mentioned inside this guide may change over time.

Welcome Home Make a note of those all-important details you won’t want to forget Address: Building name/unit number: Move-in date: 10-digit property number: Plot number: Period of tenancy / Title deed issue date: Ejari contract number and registration date: Security deposit paid: Cheque dates: Service fee payment dates (for homeowners): Developer contacts:

Moving company name:

Letting/sales agent name:

Landlord name:

Contacts:

Vehicle number plate:

Location and time zone:

Preferred maintenance company:

DEWA account number:

Du account number:

Contacts:

DEWA premises number:

Etisalat account number:

Makani number (10 digits):

Building and home contents insurance

Size of property (sqft/sqm):

provider:

All vectors made by flaticon.com

Unit type: Policy number: Swimming pool maintenance company:

Private PO Box number: Policy date:

Building/compound security: Contacts:

Smooth Moves The moving process can be overwhelming. Our all-you-need-to-know guide covers all the bases to ensure a smooth move, from professional packing and permits, to the ins and out of connecting utilities and internet

BOX CLEVER

When it comes to packing up a home, professional help and expert advice go hand in hand. Top international relocations experts share their seven top moving tips. 1 OVERSEAS MOVE Moving from abroad? Use a reputable international relocations company, ideally one with offices in Dubai. The end-to-end service begins with a house survey to assess container space requirements. There’s plenty of paperwork to complete (plus insurance), after which your worldly goods will

be professionally packed and loaded on a Dubai-bound vessel. Your relocations liaison should complete the necessary customs formalities this end, with doorstep delivery and unpacking included. 2 INSURE TO BE SURE If you’re moving an entire household halfway across the world, don’t skimp on insurance. A requisite for most international relocations, ask your mover for information and pick shipment protection that gives you peace of mind. High-value items or family heirlooms with sentimental value deserve an added level of surety and can be prohibitively

expensive to repair, or replace if damaged in transit. 3 SHIFTING LOCALLY Planning ahead is key, with eight to 12 weeks the recommended window for organising the big move. Shop around for relocation quotes and make sure to check out online customer reviews, as well as asking around for mover recommendations. Check the company has a valid trade license and insurance before committing. 4 PACKING KNOW-HOW Dubai’s expert movers are adept at wrapping the family crystal or great-aunt May’s vintage armoire,

MOVING IN

one to two full days to get you packed up, shifted and unpacked in your new home. 6 MOVING PERMIT Many building owners, landlords and communities require that you apply for a moving-in permit, and also, a moving-out permit. Check with your real estate agent, or building/community security, exactly what paperwork needs to be completed in advance; and allow for up to five working days for processing. The standard is usually completion and submission of a Move-In/MoveOut form along with a copy of your tenancy contract or title deed, passport, visa, and proof of settlement of any community service fees. Moving company details including trade license, insurance copy and movers’ Emirates ID copies are also a basic requirement.

but they’re also whizzes when it comes to bubble wrapping everything from the bedframe down to the cat bowl. Even clothes get VIP treatment with special hanging wardrobe cartons for a hygienic wrinkle-free transfer and plastic-wrapped mattresses. Clearly labelled boxes are a mustdo so your moving team can fasttrack unpacking at the other end. 5 TEAM STRENGTHS The bigger the house, the larger the team. From four people for an average-sized one to two-bedroom apartment, up to 15 hardworking professionals to move a four-bedroom villa, allow

7 OVERNIGHT BAG You don’t want to be rooting through endless boxes to find shower gel and pyjamas after a hectic day of moving. Think ahead and prep an overnight bag with everything you need from toiletries and clothing, to your phone and laptop charger.

2. A technician will visit your home within four to seven days to scan the required documents and install your chosen services. 3. Alternatively, you can visit any one of Etisalat’s customer service centres. Documents: Emirates ID and passport with residency visa; valid Ejari-registered tenancy; or title deed if you're the homeowner. Good to know: You can only apply for services once you have a UAE residency visa and you need to know your full building address and Makani number for the application. Du (du.ae) Steps: 1. Submit a request online or visit one of Du’s customer service centres located in major malls. 2. Schedule a technician visit online as part of the application process. 3. Upload the required documents. 4. A technician will visit your home to install your chosen services within seven days. Documents: Emirates ID, valid Ejari-registered tenancy, or title deed if you're the homeowner. Good to know: You can only apply for services once you have a UAE residency visa.

Hello operator

Etisalat and Du are the two main telecommunications companies in the UAE for your broadband, TV, mobile and fixed-line package set-up. Not all residential buildings or communities offer both options, however, so check before signing on the dotted line. Etisalat (etisalat.ae) Steps: 1. Submit a request online, or via the My Etisalat UAE app.

PICTURE THIS When renting, or moving into a newly built home, before you move your furniture in take photos of the empty rooms as proof of good order or to highlight any snagging issues. This can be super helpful in the case of any deposit return issues or snagging works.

for shipment requests, registered document handling, courier services and on-demand delivery. The ‘My Home’ package provides weekly home delivery. Physical PO boxes are located in the nearest post office, at dedicated local community PO Box ‘shelters’, or in some newer apartment buildings. Private home PO boxes can be installed on request (for villas in selected areas). It's also possible to set up a business PO Box. Registration is online with annual rental fees starting from Dhs300. For larger items you also have the option of using a 'shop and ship' service.

NEED TO KNOW: Alcohol licence HOW TO TRANSFER A DEWA ACCOUNT The ‘DEWA Move-To’ service lets you transfer your account – including the deposit – to your new home. This can be done online (dewa.gov.ae) or via the DEWA app. Simply submit your new Ejari contract details, the contract account number of your former home, and settle any outstanding monies due, to register an automatic transfer. Be aware that if your new home requires a larger deposit you will need to pay the difference.

Happy talking

Both Etisalat and du offer different international calling packages for fixed line and mobile, and regularly advertise promotional offers from country bundle deals and unlimited ‘call home’ data and minutes plans, to global access voice and video calling options. Virgin Mobile (part of the du family) is another option (virginmobile. ae). Skype and FaceTime are currently unavailable in the UAE, but Zoom, Microsoft Teams and Google Meet are all popular and available options. Screen time is also possible with other VoIP

apps, including BOTIM, C’Me, HiU Messenger and Voico, which you can access via Etisalat and du (fixed monthly fee may apply). Bonus point: local and national landline to landline calls are free in Dubai.

Return to sender

You won’t see a postman in Dubai as postal mail is delivered to private or business PO boxes, not your home. Register online to rent a private PO Box through Emirates Post (emiratespost.ae). Various options are available, including access to a new smart management service (epbox.ae)

As a (non-Muslim) resident in the UAE aged 21+ years a liquor licence is required if you want to purchase or possess alcohol in Dubai. African & Eastern and MMI are the two governmentauthorised beverage companies permitted to process alcohol licences. 1. Head to one of the MMI or A&E stores across Dubai 2. Present your Emirates ID for scanning to start the application process 3. Pay the Dhs270 fee When will I get my licence? Licence approval takes 48 hours and will be ready for collection within four weeks. Order online Once you have your licence, it’s possible to order alcohol to your home – and have it delivered the next day – from the government-approved website Legal Home Delivery (legalhomedelivery.com). It stocks both MMI and A&E brands.

MOVING IN

POWER ON Activating your Dubai Electricity & Water Authority (DEWA) is easy and can be done online (dewa.gov.ae) or at one of the self-service kiosks at any DEWA Customer Happiness Centre.

How to register your tenancy

Ejari (My Rent) is the mandatory registration of your tenancy contract and is designed to offer full protection of rights to all parties covered within the tenancy agreement. The easiest way to register, if you have all approved paperwork in hand, is online (ejari-online. com); simply complete the registration and upload the required documents. Alternatively, visit one of the official Ejariapproved typing centres listed on the website to get your paperwork sorted, then visit an Ejari service centre to complete the registration in person. Required documents: Passport copy, UAE residency visa, original tenancy contract, Emirates ID, a recent DEWA bill or receipt of DEWA connection application, title deed of the property and a copy of either the landlord’s passport or Emirates ID. Cost? Dhs225 or Dhs365 for the express online service. Timeline? 24-28 hours to process the application and issue the Ejari number; two to seven days to receive your contract via email. If you don’t mind waiting three or four days, your real estate agent at Betterhomes can register your Ejari for you online.

Q What documents/personal details are required? A Your Ejari number, property title deed (for owners) or tenancy contract (for renters), Emirates ID and passport copy along with your DEWA number (if you’re an existing customer) and nine-digit premises number (which is located on a mounted wall plate next to your front door). Q How much does set-up cost? A Activation charges are Dhs100 for a small metre connection (Dhs300 for large metre), Dhs10 for registration, and Dhs20 Knowledge and Innovation fee. You will also need to pay a security deposit of Dhs2,000 for an apartment or Dhs4,000 for a villa. Q How long will it take to activate my account? A Within 15 hours of registration and security deposit payment.

Q Is there an app I can use? The DEWA smart app allows you to register your connection, monitor usage and pay your bill. Plus, the Hayak option allows you to live chat with customer support. Empower as your provider? If you live in a community where Empower chiller services registration is required, this can be done online (e-services.empower.ae). Step 1: Register as a new customer (landlord or tenant) by entering your contact details. Step 2: Create a username and password then initiate a new registration request. Step 3: Enter your DEWA account number, building name and unit number. Step 4: Upload the required documents for a tenant (tenancy contract, Ejari, Emirates ID, residence visa copy) or landlord (title deed, passport copy with signature page) A security deposit of Dhs2,000 (apartment) or Dhs3,000 (villa) applies. If you’re a first-time landlord, a one-time connection fee of Dhs2,000 and Dhs1,000 administration charge applies. Processing time is one to three days.

MOVING IN

Useful apps to download

Gas and water doorstep delivery

There's no mains gas in Dubai and many high-rise apartment buildings do not permit the use of gas cylinders (some newer buildings may have centralised supply systems). If you’re in a villa and gas is your cooking fuel of choice, you’ll need to purchase individual gas cylinders. There are plenty of gas cylinder companies in Dubai who deliver to your door and also connect and replace new or empty cylinders. Expect a one-off connection fee/ refundable deposit (cost varies), while refills cost from Dhs60-285 depending on cylinder size. Tap water in Dubai is drinkable, although it isn’t particularly tasty. The majority of local brand waters you buy in the supermarket also offer a home delivery option (see page 45) and will install a water cooler for a fee.

UAE PASS Downloadable from the App Store or Google Play, UAE PASS is a national digital identity and signature solution that lets you access over 5,000 e-government services. Using your registered digital signature, you can legally complete transactions such as buying a car, paying government bills and renting a house. Account set-up only takes a couple of minutes; use your mobile to scan your Emirates ID, fill in your contact details, choose a user code and password, and submit a biometric face scan to go live. Alternatively, for the final step, head to a UAE PASS kiosk (locations are listed at smartdubai. ae) to complete the final verification process using your Emirates ID and fingerprint. For expertly filtered tap water with environmentally friendly credentials, the GROHE Blue Home app-connected system comes with still and sparkling options neatly housed in a compact filter system with a sleek faucet design. The handy app pings you an alert when the CO2 bottle needs replacing (grohe-mena.com). Liquid of Life (liquidoflife.net) is another ecofriendly option with its under-sink water purifier fitted in under 30 minutes for fresh, clean water all year round.

DUBAI NOW Save valuable time and download the DubaiNow app (dubainow. dubai.ae) for access to more than 120 local government services across 12 categories, from obtaining a medical record number (MRN) and viewing Ejari status to checking a residence visa application status and purchasing car insurance. AL HOSN APP The official UAE government app

ONE-CLICK CONVENIENCE If you’re a frequent Amazon shopper, the Prime service includes free delivery on items ordered from Amazon.com (US) and Amazon UAE (amazon.ae/prime) with free same day or one-day delivery on thousands of items. Aramex also offers a shop & ship service (shopandship.com) with access to 32 personalised global mailing addresses from over 80 international destinations.

Home maintenance

Get

AED 300 OFF

Need a hand? We've got plenty.

on all annual home maintenance packages

AC Servicing • Duct Cleaning • Painting • Electrical Plumbing • Handyman Works • Water Tank Cleaning Annual Maintenance Packages Villas & townhouses 3 x AC Preventive Services 2 x Electrical Checks

To claim your AED 300 AED, call 800 3993, book the service, and

2 x Plumbing Checks Unlimited Call Outs

quote the code 300BETTER. Conditions apply.

Free labour for most repairs 20% off on other services

www.octopus.ae 800 3993

MOVING IN

for Covid-19 contact tracing and health status updating, the app lists each resident as green, grey or red status based on their most recent PCR test and vaccinations. It’s also where you find your official vaccination certificate and is required to be shown in certain public spaces and workplaces to gain access.

Short-term storage House-hunting together, downsizing or renovating? Box it up and store it away until you’re ready.

WHAT GOES IN? Everything from an (empty) fridge freezer to all your canned goods, but it’s a no to anything perishable (including plants) or flammable.

SIZE IT UP Storage spaces and units range from minipods and 10-sqft boxes up to 500 sqft (apartment-size) units, housed in air-conditioned warehouses to prevent deterioration or damage. PACK UP AND GO Self-storage couldn’t be easier, from simple storage lockers in a 24/7-accessible warehouse to firms that deliver storage pods to your door for you to fill before they’re transported to a drive-up warehouse facility. For a big move, expert hands will usually come to do the packing for you. SAFE AND SECURE 24/7 facility security should come as standard, but double check this

is the case. Individual units often come with built-in locks that allow you to create your own passcode or you may need to provide a padlock. ON THE CLOCK Leasable from a short 30-day period up to six months, or more, shop around to find an arrangement that suits your timeline and space requirements. A security deposit is the norm. PEACE OF MIND Don’t forget to check whether insurance is included in your storage agreement, as not all facilities offer this as standard. If the amount is less than the value of your possessions, additional cover may be required.

HANDS-ON HELP Cleaning services in Dubai are generally very affordable and there are plenty of pay-by-thehour maid service companies out there ready to put some scrub, tidy and polish sparkle into your home. Live-in: If you choose this route you need to legally sponsor them and arrange for a UAE residency visa. On top of salary, costs include a medical fitness test, a deposit and non-refundable fee for the visa, Emirates ID, health insurance and an air ticket home as per the contract. Depending on nationality, a refundable security deposit payable to the embassy of the maid’s home country may be required as well as recruitment agency fees. Plus, there's the option to hire a maid who remains under the sponsorship of maids.cc. See tadbeervisa.com

FOOD. TREATS. TOYS. Just a click away!

DOWNLOAD OUR APP

Cityland Mall, Shop 232 Fulf illment Centre, Al Qouz, near ACE info@pethaus.com I +971 55 1965 858

MOVING IN

Quality control

You’ve got keys in hand, but do a full recce first to check everything’s good to go Tenants: By law, your landlord is obliged to hand over a property in full working order. Do a thorough check of the physical state of your new home before you take possession. Is the A/C working properly? Have the walls been painted? Does the toilet flush? It doesn’t hurt to ask for a tenancy contract clause giving you 48 hours to report any maintenance issues after moving in, so the management company/landlord can fix problems immediately. It is also prudent to check there are no outstanding DEWA bills or service charges from the previous tenant before signing your lease. If you do find yourself facing a

reluctant landlord, your next move is to seek recourse through the Rental Disputes Resolution Centre (800 44 88). Homeowners: Sub-par snagging or landscaping issues? If it’s a newly built home, the developer will arrange for access to conduct a snagging check before you collect the keys (and hand over any final payments); with the

contractor required to make good on any issues as per the Defect Liability Period. For older properties, you’ll need to ask for an inspection contingency clause in the purchase contract. Failing that, the Amicable Settlement Centre (ASC) at Dubai Land Department (DLD) is your friendly mediator. Worst case scenario (costs wise), a case can be filed with DLD/Dubai Property Court.

ARE YOU PAYING A FAIR PRICE? A helpful resource for all things residential, the Real Estate Regulatory Authority (RERA) is the regulatory arm of the Dubai Land Department. Check out its regularly updated Rental Increase Calculator, a useful resource for tenants wanting to check if they are paying a fair rental price. The body is also responsible for licensing and regulating all real estate activities in Dubai (dubailand.gov.ae).

PROMOTION

LEAVE IT TO THE EXPERTS Need some help designing your home? We caught up Danube Home’s Design and Develop team What is the Design and Develop service? The Danube Home Design and Develop service was started in 2019 to provide tailor-made home design solutions for customers. The Design and Develop service takes up the onus of choosing products and designing homes from customers with their approval, within their budget and time constraints. Who are the team? The Design and Develop team consists of business development executives, interior designers, 3D visualizers and an execution team. How does the process work? The process starts with discussing the needs and requirements of the customer with regards to the look they desire for their home. The team then visits the site and creates a 3D rendering of the

design for customers to better understand the intended look and feel of their home. Customers can review the 3D render and decide if they wish to make any changes or modifications. Once every aspect of the design is finalised, the team moves on to the execution phase which is supervised by the team and always completed on time. How long does the process take? The Danube Home Design and Develop, ideation to execution can take anywhere between 25 to 30 days depending on the size and scope of the project. However, Danube Home is flexible with time frames and can execute projects on tight deadlines too. How is the Design and Develop service different from hiring an interior designer? Danube Home Design and Develop

is an end-to-end service that covers all aspects of a home interior from carpentry, wall-panelling, false ceiling, and painting works, to natural and artificial landscaping, mechanical, electrical, plumbing, tiling and civil work; the scope of work is much more than what you’d get with a regular interior designer. How much does it cost? The cost for service varies according to the scope of work and client’s budget but a 1 BHK roughly would cost approximately AED 22,000 – 25,000 and 2 BHK AED 40,000 – 50,000 for everything from design, furniture and fit-out. To book a free design consultation, walk into the Danube Home showroom in Al Barsha or call 800 3131. Scan the QR code to check out a home designed by the Danube Home Design and Develop team.

HOME PREPARATION

Clean Sweep Make sure your new pad is clean as a whistle and the basics are in place before you unpack

HYGIENIC HOME We’ve all become used to sanitising our hands at every opportunity and it’s just as important to give your new home a little extra attention before moving in. For peace of mind and a guaranteed inside-out sparkle, a deep clean is the way to go to keep the family safe and sound. Urban Housekeeping (04 294 4893/055 558 8614; urbanhousekeeping.com) offers a chemical-free heat-based steam cleaning service, and can also sanitise your carpets, sofas, mattresses and curtains. Also providing a chemical-free option is Saniservice (04 368 9941/052 964 8070; saniservice.com). For everyday chores, from vacuuming, to ironing and linen changing, Helpling (800 989; helpling.ae) has an easy-to-use online booking system so you can find a maid at short notice or lock in a long-term cleaner, however big or small your home. DIY IN A JIFFY There’s nothing more annoying than being faced with a raft of fiddly maintenance jobs, but don’t worry, Dubai is home to expert on-call handyman services. From quick DIY fixes to plumbing jobs, We Will Fix It (800 349; wewillfixit.com) has more than 10 years’ professional experience in the UAE. The super friendly team is here to help with any job, from picture hanging, to a water tank deep clean.

Eponymous ‘handy Scandy’ Bjorn and his team at Handy Scandy Home Services (800 722 639; handyscandy.com) specialise in quality paint and wallpapering services, tiling, electrical jobs and much more, but can also help with basic DIY tasks such as assembling flat pack wardrobes and putting up shelves. HandyMan Dubai (04 586 4032; handymandubai.com) also offers a range of services from fitting smoke alarms to repairing water leaks. Bathroom water tank suddenly sprung a leak? No problem, with around-the-clock emergency call out services. PAINT JOB If beige walls aren’t doing it for

White goods Tape measure at the ready, make sure to do your homework before making a white goods purchase as not all homes are necessarily designed to fit ‘standard’ sized refrigerators, dishwashers, etc. For your big ticket items, Carrefour (carrefouruae.com) is a one-stop shop for large appliances, while German brand TEKA (teka.com/ uae) is renowned for its efficient, hi-tech products.

you, a fresh coat of paint is a great way to add some personality to a room. If you’re renting, it’s worth noting that if you paint your interiors a different colour, you will be required to repaint in the original shade before moving out. For a full rainbow spectrum of colour, the Jotun Colour Design app (04 341 8957; jotun.com) is a brilliant tool to mix and match the perfect hue: simply upload a photo of your space, pick a colour and wait for the virtual snapshot. Don’t worry about doing it yourself, for a professional finish the experts at TipTop Technical Services (055 271 9291; tiptoptechnicals.com) will paint or colour treat walls, ceilings, doors and banisters to your specific requirements. CURTAIN UP For anyone not comfortable wielding a power drill while up a stepladder, hanging blinds and curtains is a job best left to the professionals. If you don’t want to buy off-the-shelf, head to the tailor shops in Satwa and Al Quoz, such as Empire Curtains (+971 54 460 3101, empirecurtains. ae), for a bespoke solution at a pocket-friendly price. Most will come to you to measure up and can often turn around your chosen designs in as little as a week. Alternatively, international brand Sedar (+971 4 338 8663, sedarglobal.com) has

showrooms across the UAE with a full catalogue of curtains, drapes and blinds, plus a free installation service. LIGHT IT UP Minimalist or maximalist, adding light fittings is a must-do if you want to create a homely ambience. IKEA (800 4532; ikea. com) is a repository for affordable lighting solutions, from fun kids’ room lamps to smart integrating lighting for

the kitchen. Or, check out Dwell (dwellstores.ae), which has an eclectic collection of lighting from retro table lamps to statement chandeliers. Another Dubai favourite is Marina Home (800 4360; marinahomeinteriors.com), always good for something a little less conventional with a huge variety of seasonal styles and trend-driven pieces, such as red-carpet style studio floor lamps and ooh-la-la feathered pendant lamps.

RECYCLING RULES There are recycling bins located in most residential communities and close to the big, local supermarkets but, if you’re short on time, give Green Truck (greentruck.ae), Planet Green (planetgreen.ae) or Think Upycle (thinkupcycle. ae) a call and get your recyclables picked up (fees may apply).

HOME MAINTENANCE

Maintaining Your Home Whether you own or rent your home, keeping it in tip-top shape is important. Zubin Firozi, CEO of home maintenance company Octopus (octopus.ae), tells us the benefits of an annual maintenance contract

Why should I consider an annual maintenance contract? An annual maintenance contract (AMC) has several benefits. Most importantly, preventing breakdowns in the home with planned preventive maintenance to prolong the lifespan of expensive systems, such as ACs. If breakdowns occur then you would also be covered for call outs with emergency response times to make sure that you are not left without help, say, in the middle of summer with no AC, or no water when you need to shower. What are the key things that must be fully maintained in an apartment or villa? The key things that should be maintained within your properties are: AC – regular cleaning of the AC filter itself can reduce stress on the AC unit. If the filter is blocked, then this can reduce the air flow, causing the AC unit to work harder and longer to cool the room which puts strain on mechanical parts that could eventually fail; plumbing – regular checks of water heaters and water pumps means that we can recommend repairs before parts fail. Potentially, when water is involved, it can cause damage to the surrounding areas; electrical distribution boards – electrical systems should be checked regularly to prevent breakdowns.

Over time, electrical items do degrade, and under an AMC technicians can diagnose and repair issues quickly before they occur. How many times should my AC be serviced? An AC service should be performed by a qualified technician at least three times a year. A well serviced AC unit will work more efficiently, saving on energy costs and ensure the unit’s lifespan will be extended. During an AC service, technicians can check for parts close to failure and ensure that this is fixed before damaging breakdowns occur. What questions should I ask a maintenance company to ensure they can do the job to a high standard? Always check if the company has experience within your community and especially work on your type of AC units. A good company should always follow comprehensive method statements, with well-trained, qualified technicians who should be able to communicate with customers effectively. What standard services should an annual maintenance contract include? AC servicing at least three times a year; plumbing and electrical

check-up at least once a year. It should also include details of the emergency response time – how long it will take for them to arrive at your property in the event of an emergency, such as AC failure. If I am renting, should there be a clause in my contract related to who is responsible for home maintenance? If so, what is a common clause? The prevalent standard terms in a tenancy agreement is that the landlord should cover any costs of major repairs and the tenant would cover minor works, but the details can be left to interpretation. Therefore, some agreements can state anything over AED 1,000 is classed as major works and is the responsibility of the landlord, and anything below AED 1,000 is the tenant’s responsibility. Further, most landlords who don’t live in Dubai also opt to pay for an AMC. This way, they know their tenants are looked after and, most importantly, that their property investment is well looked after. Some of the benefits both landlords and tenants can get from a cost-effective AMC include: prolonging the lifespan of major mechanical and electrical systems; an emergency response in the event of issues; and, above all, peace of mind that the property is being well maintained.

HOME PREPARATION

FROM HOUSE TO HOME Why, if you’re crafting a beautiful space, Crate and Barrel is the place to shop

Crate and Barrel is a staple on the UAE’s homeware market. The brand, which is helmed in the USA, has become synonymous with timeless, yet trendy furniture and accessories. Which is why it’s where those in the know shop for items to turn a house into a home. So, whether you’re shopping for the perfect living room suite, or those all-important finishing touches, here are three reasons you should consider browsing Crate and Barrel.

Collections

You only have to walk into one of their three stores or to click on their website to experience the high level of design that unites each of their many items. From stylish outdoor furniture to the cute collections from Crate and Kids, their broad range of homeware is crafted with a high level of quality. Keeping it fresh, there are new ranges and designer collaborations released through the year.

PROMOTION

Crate Design Studio

When you’re putting together a room, sometimes you need an expert’s touch to take it to the next level. Providing a complimentary design service in store, the Design Experts will create a mood board and 2D floorplan of your room with the recommended products so you can see how it work before purchasing.

Convenience

Priding themselves on making furniture shopping simple, Crate and Barrel offer order tracking and scheduled delivery on all their products. When shopping online you’ll receive ten percent off your first order and there is free shipping on all orders before 2pm, with same delivery on homeware. This quick turnaround time makes it the perfect place to shop for items for your new house – soon to be your home. Visit crateandbarrel.me and follow @crateandbarrelme Anaise Cane Queen Bed

Soul & Tables

Let’s Talk Shop These are the retailers that will help make your house a home

SHOPPING GUIDE Crate & Barrel Affordability rating: $$$ American homeware staple Crate & Barrel brings trends to life with high quality furniture. Marrying traditional practicality to contemporary design, it’s your go-to for staple items and unique accessories. Bringing out seasonal collections, the brand produces well-made, style-driven pieces. crateandbarrel.me

Danube Home

Pottery Barn Affordability rating: $$$ This Manhattan born homeware shop is one for the serious interior design maven. Its high quality, yet highly fashion-conscious pieces are recognisable to those in the know. While it's certainly an investment to shop here, you know the items will last. potterybarn.ae Marina Home Affordability rating: $$$ This upmarket shop has long been a favourite in the region for its high quality and creative innovation. Fusing urban and exotic design, the shop has a unique style DNA. As such, you can find distinctive items here that will spark serious joy. marinahomeinteriors.com Home Box Affordability rating: $ A one-stop shop for low-price furnishings that complement everyday living. Offering full room bundles, you can pick up everything you need in one go at a wallet-friendly price. homeboxstores.com IKEA Affordability rating: $ This global homeware icon is where you go to do up your home on the cheap. The Swedish brand offers its simple, yet

A selection of furniture from Danube Home

Danube Home Affordability rating: $ With over 50,000 homeware products in-store and online, affordability is the MO here. From sofas to modular kitchens and outdoor furniture, you’ll find everything you need to furnish a home from to top to bottom. Plus, they offer a free interior design service to help you get the most of your space. uae.danubehome.com

Crate & Barrel

SHOPPING GUIDE

When it comes to finding wall decor, Mente Art Gallery will leave you spoilt for choice. Dedicated to decorative paintings, the shop’s handmade pieces are the perfect choice for art lovers who want to add glamour to their homes. menteartgallery.com

West Elm

stylish products at two branches: Dubai Festival City and Festival Plaza Mall, Jebel Ali. Perfect for furnishing apartments, you’ll find lots of options for small space living. ikea.com/ae/en/ H&M Home Affordability rating: $$ Along with a large selection of on-trend items, this high-street brand’s dedicated homeware store has an in-house florist, a tailoring, and a ‘repair and remake’ service to improve the longevity of your purchases. ae.hm.com

Words by Mabel Roy

DWELL Affordability rating: $$ Known primarily for their designer brand bedding sets (which include the likes of Morris & Co.) this international shop also stocks furniture with serious style clout. dwellstores.ae West Elm Affordability rating: $$ This Brooklyn-helmed furniture and home décor company is famous for its mid-century meets modern aesthetic. Valuing

sustainability, the items are Fair Trade Certified and use sustainable fabrics to produce quality items that are built to last. westelm.ae

Ethan Allen Affordability rating: $$ Known for its high-quality, American style furniture, you’ll find everything from mattresses to dining furniture here. They also offer an in-house interior design service and customisation on some of their items. ethanallen.ae

Williams Sonoma Affordability rating: $$$ Synonymous with luxury, this famous kitchenware and home furnishing shop has a cult following for good reason. Whether you’re in the market to up your kitchenware or to find the perfect sofa suite, the brands seasonal collections are not to be missed. williams-sonoma.com Soul & Tables Affordability rating: $$ Offering unique, handmade, and quality furniture, these items really do have soul. With timeless designs, lifetime guarantees, and complimentary maintenance, shopping here means you’ll find elegant pieces that you’ll have for the long haul. soulandtables.ae Mente Art Gallery Affordability rate: $$

Bloomingdales Home Affordability rating: $$$ This popular store offers an assortment of luxury labels across a range of different departments, making it the ideal destination to find high-end furniture and home goods under one roof. bloomingdales.ae

RENOVATIONS

The Renovators

Planning a renovation? Marco and Cinzia from Smart Renovations (smartrenovations.ae) have got the inside scoop

What are the most important things to consider when approaching a renovation? Start by finding the right fitout company, deciding which renovation will make the most difference to your life and establishing your budget. What are the benefits of renovating? We believe that the benefit of a (well executed) renovation is to your health. Creating a home that’s in line with your lifestyle will ensure a positive impact on your day-to-day existence. You can

also add value to your property when you come to sell. What type of budget should you set? This depends on the size, style, and idea. If it’s just a makeover you’re looking for, this can be done relatively inexpensively by changing the flooring, lighting, and paint. But if you’re going to be making structural changes, we advise you to pick a reasonable budget that doesn’t make you cringe, because there will likely be extra costs that will extend your budget.

What approvals do you need to seek before renovating? You only need permission if you’re making structural changes to your property and your fitout company will handle this process. If you’re changing the Affection Plan, then you need permission from the developer, municipality and, in some cases, the civil defence. You’ll need a certificate of approval from Dubai Municipality before starting on building work. How long is the typical renovation timeline?

For a two-bedroom, threebathroom apartment it should take around two to four months, whereas a villa can average at four to eight months, depending on the scope of work. A structurally well-executed renovation takes time, so be careful about trusting someone who says they can do it quickly. Is it possible to do a renovation without an interior designer? You can do it without a designer, but if it’s not something you’ve been trained in then it will be difficult to get it right. Sometimes it’s the small things, such as the placement of a light, which can make a big difference to the whole room. How can you make sure you choose the right contractor? Find a company that understands your vision for the home. Then check their portfolio of work to see if they produce results.

Be aware that the right contractors are the ones who focus on the ‘invisible’ tasks as well as the superficial changes. Tiles, waterproofing, piping, plumbing, and electrical works all take years of experience in the UAE market to get right.

MEET THE TEAM Originally from Italy, Marco and Cinzia Tedeschi brought their family-run business Superior Living Group to Dubai after it had been established for 40 years in Europe. Combining expert fit-out knowledge with interior design know-how they provide complete home renovations at smart prices.

What are the potential hiccups you could face? The most common issue you might face is resistance from your neighbours. As many people are still working from home, the noise pollution sometimes upsets those living close by. But, also, if you haven’t chosen the right contractor and they don’t do the work properly, things can go wrong. Always get a professional to check your quote, the cheapest is not usually the best and you could encounter problems down the line. Always opt for a turnkey project, so that all the charges are included. What are the most common renovation projects? Villa extensions are common. As is putting in new flooring, as this can make a big difference without structural change. Kitchen and bathroom renovations are popular too – people like to add a European feel instead of the standard dark finish we see here. Do all renovations add value to a home when you come to sell? It depends on the work, but when you improve the layout of the property you will see a greater return. For example, we believe creating flow adds value. Got more questions? Get in touch with the experts at Smart Renovations: info@ smartrenovation.ae

RENOVATIONS

KITCHEN CHIC A rented villa in Jumeirah 1 gets a complete kitchen makeover When Nikesha Mcgrath from Decovate Designs (decovate.me) was contacted by a renter, the brief was to give a traditional UAE style kitchen a new lease of life. “My client was very aesthetically driven, so it really had to look pretty but also had to be practical with plenty of storage,” the interior designer explains. Using a local kitchen supplier, Galaxy Kitchen, the process took just 30 days and produced a clean, yet stylish look. “We were able to achieve a clean, premium look typical of European suppliers but locally in a third of the time,” says Nikesha. The result is that “You walk into the kitchen and can’t help be impressed. The look overall look is light and bright, with handleless cupboards and a glossy finish. This, juxtaposed with the wood detail and the island, creates an inviting feel.” To achieve the look, all the appliances were built in, and a display shelf was put in to showcase the family’s nick knacks. “We really wanted to accentuate the clean base of the kitchen with subtle contradictions in the styling,” explains Nikesha. “The wooden beaded lights are the perfect contrast to the smooth quartz countertops, and the brushed gold legs on the West Elm stools look great against the warmth of the wood base on the island.” The wallpaper, which adds a fun pop of print to the space,

Before was sourced from Paper Pop Stories and the backsplash was bought at Dragon Mart in order to add some texture to an otherwise clean look.

CREATING YOUR DREAM KITCHEN Before you rip out your kitchen, read Nikesha’s renovation tips: Moodboard Create a board outlining the desired look of the kitchen. Focus on cupboard door styles, hardware, backsplash and countertops. Putting your ideas down on paper helps you to focus and visualise the finished look. Team up There is a lot of technical planning, hard work and last minute changes that go into planning a kitchen, so ease the burden by working with a reputable kitchen supplier who will take on these headaches for you. Be patient There are always last minute surprises that come up which require on-the-spot decision making. Just know that there is always a solution and be patient. Conceal appliances Not only do you get a sleeker look, but your eyes won’t be distracted by contrasting appliances. You also have more design freedom not having to match details to the appliances. Go timeless Aim for a finished look that has longevity. Create a foundation that allows you to swap and change your styling in the future to copy the never-ending changing kitchen trends, should you wish to.

BATHROOM BLISS How this master bathroom in Palmera, Arabian Ranches, received a grown-up friendly makeover After living in their home for 18 months, two busy parents decided it was time to refresh their master bathroom. “With three young children, the clients wanted to make sure their bathroom was a grownup space away from the noise of the rest of the house,” explains Becki Willis, founder of Studio van Oliver, who dreamed up their new room. Renovating the typical

beige and brown tiled suite that is common in UAE bathrooms, Becki was able to create a stylish spa-like experience for the homeowners. In order to make the room as practical as possible, Becki decided it was necessary to change the floorplan of the bathroom. “The main change we made was to remove the bath and move one wall back, extending the space to make way for a large walk-in shower,” she explains. “Storage was another key requirement, so we designed a large vanity with plenty of concealed storage and shelving above.” To create a modern look, the

interior designer decided on a bright colour pop. “Green is a calming colour so we chose the stunning hex tiles (from Sanipex Gallery) in a sea-green for the shower, whilst keeping the rest of the room light and bright.” A wooden floor (by Arteco) was installed, which instantly elevates the stylish feel of the room. “The bright tiles in the luxurious walk-in shower are balanced by natural, organic materials – a wood-effect floor, stone sink, and wood vanity – to create a peaceful master bathroom with just a little bit of drama,” says Becki when describing the finished look.

RENOVATIONS

STEPS TO A BRILLIANT BATHROOM Considering your own bathroom renovation? Becki shares her tips: Budget Tiles can drive up cost, so if you are working to a smaller budget, mix up tiles in wet areas, with painted surfaces in dry areas. Inspiration The possibilities for bathroom design are endless and it can be hard to know where to start. Hop onto Instagram or Pinterest for inspiration. Save the images you like and notice

the commonalities that you are drawn to. Samples Ask for samples wherever you can. Take them home, check them in different lights and at different times of day in the bathroom. Lighting Avoid having a light source directly overhead as you stand in front of the mirror – ideally you want light in front of you to

minimise shadow falling onto your face. Consider hanging pendants; backlighting; or wall-mounted lights around the mirror. Space Spend some time working out how you make the most out of your bathroom with your designer. I recommend mounting your vanity on the wall in smaller bathrooms to open up the floor space.

Before

Moving On Leaving the UAE for pastures new or moving somewhere different in Dubai? Here's how to ensure a hassle-free exit

RENTER REMINDERS

If it’s that time of year when your tenancy contract is coming to an end and the decision to stay or go is imminent, most landlords or management companies will send out a renewal notice (with updated terms) well ahead of time. If not, it’s your legal responsibility, as a tenant, to give notice or confirm renewal 90 days in advance. If you’re on your way out, here’s a few things you need to do… Pain-free exit. Normal wear and tear aside, you’re legally required to hand over your apartment or villa in good condition. This includes repainting walls to their original colour, filling in any holes from picture hooks, etc., any checking that everything is generally in good working order. Failure to do so could see you lose a chunk of your security deposit or receive a hefty maintenance bill.

MOVING ON

EVICTION NOTICE An unexpected eviction notice can send you into a tailspin, so it pays to be up to speed on your legal rights as a tenant. If your landlord wants to move into the property themselves, or sell it, a written 12-month notice period is required. Eviction (upon expiration of current contract) is only possible if the landlord plans to demolish the property, is selling, has immediate family moving in, or if it needs serious maintenance/renovation (Dubai Municipality technical report required).

Inspection ready. The landlord, management company or appointed agent will inspect the property to make sure all is in order. The final step is to hand back the keys, at which point your deposit should be returned, although this often takes time to be credited to your bank account. Power off. On the day your tenancy expires (or ahead of time if you move out early), you need to complete an online DEWA request to inform them you’re moving out and to prepare the

final bill. This usually takes 24 hours. There’s a Dhs100-300 disconnection charge (excluding VAT), plus final bill amount. Any DEWA deposit will be refunded or transferred to your new property. If you already have a new home sorted, you can transfer your account through the online ‘Move To’ service. With Empower, it’s a similar process but you’ll also need to visit their offices in person to make the final payment, retrieve your deposit and get clearance.

DEAL BREAKER

Need or want to cut short your tenancy contract? Check the terms and conditions regarding early exit penalty clauses. In addition, your current Ejari contract remains live until all issues are resolved. If you have issued post-dated cheques, ask for them to be returned, or for written confirmation of non-encashment.

MOVING ON

Caller disconnected. To cancel your Du package, either submit a cancellation request online (du.ae), via the app or call the customer care line (800 155) at least three days prior to moving out. You will receive a call-back within 72 hours to walk you through the final steps of the process, after which you pay your final bill online or in person (and collect any monies owed). It’s a similar story with Etisalat (800 101). If you have a long-term package, don’t forget to check the small print as you’ll probably be locked into a contracted period with penalties for early cancellation, plus there’s a standard 30-day cancellation notice period. Moving within Dubai? Du and Etisalat accounts can be easily transferred by making an online request or calling the customer helpline. Get the ball rolling at least four working days before you relocate, and make sure you have your full (new) address details and proof of residency documents for uploading. A technician appointment at your new location will then be scheduled (fees apply). Same as moving in, some communities will require you to obtain a movingout permit or, for apartment buildings, a landlord NOC.

DUE TO RENEW

You love where you live, but is it still right for you? Noisy neighbours in the form of a major construction project on the doorstep could mean long periods of late night and early morning noise disturbance, or even the loss of natural light. Fair rental rates are easily checked

using the RERA Rental Increase Calculator, which lets you plug in your location and residence basics to verify what the going annual rental price is. Find it at dubailand.gov.ae. Paying too much? The first step is obviously to negotiate, but make sure you do it 90 days before contract expiration. If the situation isn’t resolved and the RERA Rental Increase Calculator is in your favour, consider filing

GOING, GOING, GONE

The sales process explained… If you’re a landlord who is selling and are ready to accept a buyer offer, your agent is on hand to help you agree terms and prepare a Memorandum of Understanding (MoU) or Form F to be signed by both parties. Note: this locks you into the deal. Next step is for the buyer and seller to meet at the offices of the developer to apply for a No Objection Certificate (NOC) to

a complaint with the Dubai Land Department’s Rental Dispute Settlement Centre. A 3.5% fee (based on total annual rent) is payable, but if you win the case, this is refunded. Additional admin fees apply. Read the small print of your existing rental agreement and negotiate on the finer points to secure a better deal. This could be payment in multiple cheques or an extra parking space.

sell the property (this is usually paid for by the seller). Any outstanding service charges owed by the seller must be settled at this point. Once the NOC is issued, both parties make a trip to the Dubai Land Department to transfer ownership. Payment must be made by manager’s cheque on the day of the transfer. Once completed, the new title deed will be issued in the name of the buyer.

A Home To Call Your Own If you’re minded to stay in Dubai for the long haul, buying a home is the way to go. With so many new property launches and payment plans on offer, the benefits of buying off-plan are clear

5 THINGS TO WATCH OUT FOR WITH OFF-PLAN PROPERTIES Dubai’s property market has remerged from the depths it plunged to during the peak of the pandemic, with more people buying homes than at any point since 2015. The changing sentiment has many contributing factors, but chief among them are the favourable government initiatives that have encouraged people to take root in the city, including issuing visas for retirees and professionals working remotely, and the expansion of the 10-year golden visa programme.

1. Do your due diligence. Check the developer's credibility and see what else they have built. 2. Check the build quality and current state of the development you’re thinking of buying into. 3. Work only with a good broker who has your best interests at heart — not one aiming to get high commissions from the developer. 4. Location, location, location. As always, where a property is will impact your chances of selling later down the line. 5. Handover dates and payment plans, as laid out by the developer.

BUYING A PROPERTY

No one likes to throw away money on rent. And though switching from tenant to homeowner is a big step (not least financially), if you’re minded to hang around for years to come, maybe now is the time to invest. If you are considering buying, the question to ask yourself in the current climate is whether to buy off-plan or from the secondary market? While the secondary market allows you to benefit from the property immediately, off-plan has seen a resurgence of new launches and demand, especially in villas and townhouses, with the benefits of buying offplan clear. Firstly, if you are financing the purchase with a mortgage, you will need a larger cash downpayment at the outset to buy from the secondary market due to the ‘mortgage cap’, which limits borrowing to 80% for first-time buyers, meaning your deposit must be at least 20%. In comparison, the down payment for an off-plan property is typically 5% to 10%, with pre-handover payments of up to 40% typically staggered over a number of years. For second homeowners, off-plan is even more attractive, as the mortgage cap for individuals who already own property is 40%. We are therefore seeing more and more homeowners looking at off-plan villas, with attractive payment terms, as a viable way of climbing the property ladder. Additionally, costs associated with buying property can be lower for off-plan property. Developers of off-plan properties may incentivise buyers by waiving certain payments, such as the 4% DLD registration fee, and there is usually no broker fee to pay if you are buying an off-plan property. With off-plan, you are also securing a property for tomorrow at today's prices. In a market where prices are

going up (as is the case in Dubai), this is undoubtedly a good investment. It means property prices are not running away from you while you save for a deposit, and for the more investment minded, you can also resell off-plan properties before completion, cashing in on any price increase.

HOMEBUYER CHECKLIST Grab a clean sheet of paper, sharpen a pencil and ask yourself the following questions: How long do I plan on staying here? If it’s only a couple of years or there’s a strong possibility that your company might relocate you, and the thought of renting your home out sounds like too much hassle, stick to renting. Can I really afford it? How stable is your job? If you have a regular income and your company is doing well, it’s potentially less risky. Word of warning: your mortgage is linked to your residency, so if you do leave Dubai, your mortgage will either need to be paid off (cash or house sale) or you’ll need to renegotiate the terms with the bank (if you want to rent it out, for example). Can I afford the down payment? The first hurdle is the average 20% upfront down payment for a home on the secondary market (a significant amount for any investor in any market) as well as the mortgage repayments. Personal loans cannot be used to finance down payments for property investments in the UAE.

Essential contacts All those handy numbers you need, at your fingertips

EMERGENCY NUMBERS Police 999

Al Ameen Service (Dubai Police) 800 4888 For reporting crimes anonymously Al Ameen SMS service 050 189 4444 Ambulance 998 Fire 997 Electricity failure 911 Water failure 922

FOR NECESSARY PAPERWORK

Al Manara Center For Ejari registration (for Ejari typing centre list go to dha.gov.ae or ejari.gov. ae), DEWA and telecoms

connections, UAE driving licence applications, visa and real estate services. 04 221 5555, dm.gov.ae Dubai Land Department Homeowner real estate services, Ejari registration, Dubai Rental Dispute Centre. 800 4488, dubailand.gov.ae Real Estate Regulatory Authority (RERA) 04 203 0425/04 203 0555, dubailand.gov.ae

UTILITIES

DEWA 04 601 9999, dewa.gov.ae/en Empower 04 375 5555, empower.ae

PHONE, TV & INTERNET PACKAGES

Du Consumer mobile: 800 155

Landline, broadband and TV: 04 390 5555 All du mobile customers (postpaid/prepaid) are welcome to sign up to Amazon Prime Video as an add-on subscription. du.ae Etisalat 101 (24/7) for callers within the UAE. 800 101 (24/7) for nonEtisalat customers within the UAE. etisalat.ae OSN Provides various TV packages. 04 367 7888, osn.com Netflix Streaming service offering a variety of award-winning TV shows, movies, anime, documentaries, and more. netflix.com

CLEANING SERVICES

BusyBees Dubai Total home service solutions, from deep cleaning, to furniture cleaning, maid services, move in/out cleaning, steaming and sanitising. 050 709 0626, busybeesdubai. com Home Maids A punctual, professional service that also offers window cleaning, postparty clear-ups and ironing services. 800 6243, homemaids.ae Urban Housekeeping Bespoke housekeeping service provider covering the full spectrum of domestic chores and home

DIRECTORY hygiene solutions, with an online booking service. 04 294 4893; urbanhousekeeping.com

PEST CONTROL

Rentokil Pest control experts with emirate-wide coverage, offering the latest tools and techniques to keep your home bug free. 800 73787, rentokil.ae National Pest Control Well established company with a highly professional team and pest control expertise. Part of the Rentokil group. 04 324 2342, natpest.com

MAINTENANCE SERVICES

Octopus Available round-theclock, seven days a week, offering a wide range of solutions to cover all your home maintenance and repair needs. 800 3993 octopus.ae Hitches & Glitches The biggest independent home maintenance company in the UAE. Also offers renovation and refurbishment services. 800 42634, hitchesglitches.com Imdaad HomePro Offers a variety of affordable annual packages, covering everything from A/C and water tank cleaning

to emergency call-outs and pest control. 800 8200, imdaad.ae Nitty Gritty Maintenance & Contracting LLC Customer service agents work around the clock to provide a full range of support services. 800 64, nittygritty.ae VFix Maintenance Provides painting, A/C, electrical, tiling and plumbing services. Get a speedy estimate by filling in the online form. 054 7670077, vfixmaintenance.com Transguard Living A trusted provider of end-to-end home maintenance solutions. From ad hoc hourly cleaning to pest control, general handyman services, specialist A/C maintenance and repairs, and even home removal services. 800 845, transguardliving.com

GAS DELIVERY

For villa residents who require a gas cylinder, there are around 55 gas distributors that deliver to your door in Dubai. These can be found via Emirates Gas. 800 36427, emiratesgas.com

WATER DELIVERY

To save multiple trips to the supermarket, most people have a five-gallon bottle water cooler at home. Numerous companies

offer doorstep delivery, including: Mai Dubai 800 6243 8224 Masafi 600 525 256 Oasis Water 600 522 261

SAFETY & SECURITY

ACE Go-to DIY and hardware store with large selection of security lighting, window and patio locks, door deadbolts, smoke alarms and more. 800 275223, aceuae.com Hartmann Tresore German-manufactured, tested, certified and customised safes and high-quality door locks. 04 380 8099, safes.ae Locksmith Dubai Promises to reach you within 30 minutes, whether you’ve lost your car or home keys or need extra keys cut in a jiffy. 055 448 3370, locksmithdubai.ae Safety Screens Australian-owned company with door and window screen solutions for residential properties across the UAE. 050 877 1940, safetyscreens.ae

HOME UPGRADES

The Big Fitout Specialists in European style residential kitchen and bathroom renovations, this British owned renovation company only takes on projects within select

communities. 058 5050 200 thebigfitout.com Pools by Design A bespoke pool design and installation company that can build your dream swimming pool. 050 754 6852, poolsbydesign.net Task Masters A one-stop shop, they offer home renovations, garden landscaping and interior design services. 800 8275, taskmasters.ae JA Carpentry Providing wooden floors and carpets for those wanting a change from tiles. 050 395 1237, jacarpentry.ae Settle A global home renovation company that aim to bring premium design with their award-winning architects. 800 738 853, settlecreate.com

GROCERY DELIVERY

Carrefour Free grocery delivery service for orders over Dhs500, and large kitchen appliances. 800 73232, carrefouruae.com Instashop Offers fast online delivery from a range of supermarkets and shops, including organic. instashop.com