Vanuatu Brochure 2016 by House of Travel

Vanuatu

Vanuatu Map

Torres Islands

Banks Islands

Champagne Beach Ambae

ESPIRITU SANTO

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Luganville Pentecost

Ambrym

Malekula

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EFATE

PORT VILA

Erromango

TANNA Lenakel

Aneityum

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Contents General Information

Welcome to Vanuatu

Port Vila & Surrounds

Our Favourite Things To See and Do Port Vila & Surrounds Accommodation Sightseeing & Tours around Port Vila

Espiritu Santo

Our Favourite Things To See and Do Espiritu Santo Accommodation Sightseeing & Tours from Espiritu Santo

Tanna

Our Favourite Things To See and Do Tanna Accommodation & Sightseeing

Accommodation Facilities Guide

Room/Cabin Amenities Facilities & Activities

Front Cover: ÂŠ Vanuatu Tourism/David Kirkland

General Information House of Travel Accommodation Ratings To assist with the selection of your Vanuatu accommodation we have created our own rating system allowing you to compare each property. These are personal ratings offered by our people from their own experience and should therefore be used as a guide only. These ratings may alter throughout the year due to a change of circumstances. Basic accommodation often with shared facilities and based more around an authentic local experience. Properties in this category have a limited range of facilities and services. Standard rooms, clean and comfortable usually with basic furnishings and private ensuites. Typically most properties would include a restaurant and bar but have a limited range of other guest facilities and services. Moderate accommodation with a reasonable range of room facilities and good level of comfort usually with a wide range of recreational and leisure activities available for guest enjoyment. Superior accommodation offering exceptional level of comfort in rooms with quality furnishings and fixtures. There tends to be greater attention to personalised service and strong focus on quality food and beverages. First class accommodation, these resorts have a reputation built on quality and exclusivity and offer the very best services with detailed focus on high customer satisfaction and are usually located in prime locations. A half star is noted when the level of service and facilities falls between two grades. Grading accommodation can be quite subjective and generally speaking the standard and services will be in line with the price paid. Please check with your House of Travel specialist to ensure you get the accommodation that best fits your needs. Throughout the brochure the symbols

are used to indicate what is included in the advertised nightly rate.

- Breakfast

- Lunch

- Dinner

PRICE INDICATOR: The price indicator is provided as a guide only. It is in New Zealand dollars based on low season per person share twin pricing unless otherwise specified in the lead in room type and is correct at the time of publishing. The actual price may differ to that indicated in this brochure due to currency fluctuations, special events or peak periods. Your travel specialist will quote you the actual price at time of booking. 1

Welcome to

Vanuatu

Variety, vibrancy, volcanoes − these words are synonymous with Vanuatu. This necklace of lush islands in the South Pacific is a potpourri of cultures offering travellers a captivating and divergent choice of experiences, from fine dining to adventure tourism. Born in 1980 from the rather unwieldy British-French New Hebrides condominium, modern Vanuatu is now a pulsating destination that has embraced the best features lingering from its colonial past and melded them with the Melanesian characteristics of outstanding friendliness and hospitality to make it a unique destination. Vanuatu surely leads the cuisine stakes of any island nation – and it’s steaks of the Santo beef variety that help the nation lead the pack. Vanuatu’s rich volcanic soil and year-round rain have helped give the country’s beef a worldwide reputation for quality. Likewise, the coffee grown on the island of Tanna has gained distinction around the globe. Where better to sample these culinary delights than in a French restaurant in the cosmopolitan capital, Port Vila. Or join in one of the Melanesian feasts organised by the major resorts. While relaxation and fine dining are a prerequisite of most island holidays, a visit to Vanuatu certainly does not have to be sedentary. There are a myriad of reasons for leaving your sunlounger and working up a fresh appetite. Vanuatu boasts some of the best diving sites in the world, with opportunities to explore both pristine coral reefs and wartime wrecks, making this destination a magnet for both scuba divers and snorkellers. And if you want to keep your feet dry but still hanker for excitement, Vanuatu has some of the world’s most active and exciting volcanoes, many of them easily accessible to visitors.

Fast Facts COUNTRY NAME:

Vanuatu

POPULATION:

266,937

CAPITAL:

Port Vila

CURRENCY:

Vatu

TIME ZONE:

3 hours behind New Zealand (2 hours with daylight saving)

ELECTRICITY:

Current is 220-230V, 50HZ Plug is a 3 point rectangle-pin adaptor

LANGUAGE:

Vanuatu has three ofﬁcial languages English, French and Bislama

BANKING:

ANZ Bank is located in Port Vila and Santo. ANZ ATM’s are loacted in Port Vila and Santo and there’s a National Bank of Vanuatu in Tanna

MEDICAL:

There are private and public hospitals in Port Vila and medical centres

VISAS:

If you’re travelling on a NZ Passport, a Visa is not required but needs to be valid for 6 months from the date of entry. if you intend on staying longer than 30 days a visa will be required

Port Vila & Surrounds Vanuatu’s capital, Port Vila, is the site of the main airport and harbour so, most visitors spend some time here. There’s no better introduction to the delights of Vanuatu. Enjoy sampling the cuisine – with over 35 cafés and restaurants to pick from, you’ll be spoilt for choice. The country’s colonial past is reﬂected in the large number of French cafés but there’s also plenty of delicious local food on the menu, including seafood and world renowned Santo beef. Shopping at the markets is a 24-hour experience and you’ll discover the friendliness of the locals. Getting around town is cheap and easy. Just hop on one of the mini-buses with a red ‘B’ on the number plate. They are used extensively by the locals, and besides being convenient, add immensely to your holiday experience.

PORT VILA

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DINE OUT – There’s no shortage of great restaurants in Port Vila. The Santo Beef is simply amazing as are the Coconut Crabs!

Iririki Island

Our favourite things to see and do

MELE CASCADES WATERFALLS – This is one of Efate’s most popular attractions but if you want to get up close and personal book an abseil down the falls. TAKE A BUGGY TOUR – This is a great choice for all weather conditions and it’s a fun way to get off the beaten track whilst having the time of your life. LOTUS SPA – Indulge in a soothing and revitalising massage at Lotus Day Spa, which offers many wonderful treatments.

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PORT VILA

MARKETS – Visit the local market in downtown Port Vila and sample the local fruits or buy a few handcrafts to take home as souvenirs. VILLAGE TOUR – Learn about the ‘locals’ way of life with a village tour and enjoy custom dancing, storytelling, music and much more!

PELE ISLAND – Escape to stunning Pele Island for the day and enjoy some excellent snorkelling, swimming, a village tour and a sumptuous barbecue lunch. ZIPLINE – For adrenalin-pumping rides through the upper forest canopy, head off to Zipline Vanuatu - the views are breathtaking! ETON BEACH AND CRYSTAL BLUE LAGOON – Pack a picnic and head out by car or local bus for a day of perfect blue water and white sands. The lagoon is around 30 minutes from Port Vila, and Eton Beach a little further. Small entry fee payable at each. UNDERWATER POST OFFICE – It’s the only one in the world, created and run by Vanuatu Post. Send a postcard home from three metres down in the waters off Hideaway Island. If you can snorkel, you can do it – but help is on hand if you need it. THE SECRET GARDENS – A rewarding couple of hours can be had here, exploring local flora, fauna and a quirky look at Vanuatu’s history.

Port Vila & Surrounds Accommodation

Coconut Palms Resort

Hideaway Island Resort & Marine Sanctuary

This value for money resort has everything at your doorstep and it’s just a five minute walk to the town centre. Offering a range of accommodation from rooms with shared facilities to full facility deluxe apartments, the resort also has a swimming pool in tropical gardens, an award winning restaurant and bar, a tour desk, free WiFi and nightly activities. A relaxed atmosphere and warm hospitality are assured.

Hideaway Island is located on a small coral atoll with a wide range of accommodation including rooms offering shared facilities. Just 15 minutes from Port Vila and then a five minute boat trip, the resort is a marine reserve and fully equipped 5-star PADI dive resort with excellent snorkelling too. Mail a postcard from the world’s only underwater post office. Enjoy the views from the beachfront bar and restaurant with WiFi access.

PRICE GUIDE FROM: $79

PRICE GUIDE FROM: $139

The Melanesian

With a wide range of accommodation available, from hotel rooms to self-contained one and two bedroom apartments, the Melanesian is sure to have something to suit most budgets and tastes. The on-site tennis courts will have you ‘working up a sweat’, and the swimming pool is ideal for cooling down. Hungry or thirsty? Why not try a refreshing drink or snack poolside at the Oasis Bar & Grill. Afterwards, you might like to try your luck at the Club 21 Casino and Gaming Lounge.

PRICE GUIDE FROM: $89

Waterfront Bungalows

Sunset Bungalows Resort

Fatumaru Lodge

Mariner Apartments

There’s no forgetting you’re holidaying in Vanuatu at this Melanesian style resort that embodies all that is wonderful about the culture of the destination. Set on the edge of a peaceful lagoon, yet just a 5 to 7 minute drive from downtown Port Vila, means you can experience the privacy of the resort and still easily enjoy the sightseeing, restaurants and shopping of town. The staff are fabulous and will add so much to your Sunset experience and all the accommodation have great lagoon views. Bungalow Ate offers open-air dining in a relaxed setting for all occasions and with an open kitchen you can ask the chef to go easy on the garlic − if you wish!

This contemporary Melanesian style boutique hotel on the waterfront is ideal for couples or families looking for self-catering facilities with ocean views. Being located in Port Vila town it’s a five minute walk from the shops and restaurants or for something different, venture out on your stand up paddle-board to a seafront restaurant close by! Enjoy a dip in the pool, swim in the lagoon or take a kayak and explore the surrounding waters. For the more adventurous how about a spot of game fishing or diving. Both are available from the tour desk.

Overlooking the harbour and just a short walk from the centre of town, these contemporary apartments offer a choice of studio or two bedroom apartments, ideal for both couples and families. In-room facilities include full kitchens, internet access and air conditioning. All apartments have either a veranda or balcony. If relaxation is your thing then there’s no better place to hang out than by the pool. For the adventurous, a wide range of activities are available within 5 to 10 minutes of the apartments.

PRICE GUIDE FROM: $135

PRICE GUIDE FROM: $105

PRICE GUIDE FROM: $145

The price guide shown is per adult per night for twin share, based on low season travel. Surcharges may apply depending on travel date.

Port Vila & Surrounds Accommodation

Chantilly’s on the Bay

Chantilly’s sits right on the bay and is just a two minute walk from town. Offering a range of facilities including swimming pool and beauty spa, Chantilly’s is perfect for those wanting both easy access to shopping and nightlife as well as spectacular views. Exploring the sights and sounds of Vanuatu is no harder than a quick stop at the tour desk where the friendly staff can book a range of activities and tours.; including diving, fishing, cultural excursions and many more.

Erakor Island is an awesome tropical island escape, just five minutes from the mainland of Port Vila town. Surrounded by beautiful blue waters and dotted with white sand beaches, you can swim and snorkel to your heart’s content or snooze in a hammock. When you feel like some island fun, there are plenty of daily activities and as the evening comes, you’ll be mesmerised by the awesome sunset and maybe stay on for the Beach Cinema under the stars.

PRICE GUIDE FROM: $145

PRICE GUIDE FROM: $125

Grand Hotel and Casino For some of the finest views in Vanuatu look no further than Grand Hotel and Casino. Enjoy harbour and ocean views from your balcony, the sunsets don’t get any better than here. With a relaxed yet sophisticated waterfront setting, this hotel is only a 10 minute drive from the airport, with shopping, markets and entertainment just a step away. You can enjoy a refreshing dip in the pool then dine alfresco or head into Crystals Restaurant for a great range of menu options. PRICE GUIDE FROM: $155

Erakor Island Resort & Spa

Vale Vale Beachfront Villas

So close to Port Vila but in a world of their own on a quiet peninsula, these beautiful villas were designed by an award-winning architect, and are a blissful place to stay. Self-contained and secluded, each one is just a few lazy steps from the beach. The décor is superb, and all have a private walled entrance, balcony with plunge pool, and a landscaped courtyard. The beach is gorgeous and your main swimming companions here will probably be turtles! B

PRICE GUIDE FROM: $269

The price guide shown is per adult per night for twin share, based on low season travel. Surcharges may apply depending on travel date.

Port Vila & Surrounds Accommodation Mangoes Resort

Leave the kids at home and enjoy your Vanuatu experience from this popular resort designed exclusively for adults. This peaceful resort is ideal for a relaxing getaway, but is also a great place from which to base yourselves and explore the city of Port Vila and its surrounding attractions. You can also un-wind in an in room massage that Mangoes Resort offers. Your private, stand-alone bungalow with either a garden or a lagoon view (some have their own plunge pool) is spacious, well appointed and has a private patio where you can relax on those balmy tropical evenings with a pre-dinner wine, beer or cocktail in hand. Part of enjoying a good holiday is sampling great food, and the fantastic news is that you don’t have to go far! The very popular onsite Mangoes Restaurant serves delicious a la carte meals specialising in prime Santo beef.

PRICE GUIDE FROM: $109

Garden View Bungalow

Poppy’s on the Lagoon

This is your ‘home away from home’ style resort where you can be as self sufficient as you choose as all accommodation features a kitchen or kitchenette. Alternatively, enjoy the open-air restaurant or a barbie where you can mingle with family, friends or other guests. Guests can choose from studio rooms and adult-only bungalows through to two and three bedroom apartments, suites and villas. Located on the shores of Erakor Lagoon with its own private beach, this resort is great for both couples and families wanting a quiet getaway. The private adult only pool is a great place for that well deserved rest, and while there is no kids club, there’s plenty to keep the littlies amused with kids activities, a family pool, babysitting and even nannies.

PRICE GUIDE FROM: $145

The price guide shown is per adult per night for twin share, based on low season travel. Surcharges may apply depending on travel date.

Port Vila & Surrounds Accommodation The Terraces Boutique Apartments

With its stunning hilltop location overlooking Erakor Lagoon, and an easy 10 minute walk to downtown Port Vila, The Terraces is Vanuatu’s newest apartment-style boutique resort. The resort contains a combination of generously sized Studios to fully self-contained One and Two Bedroom Apartments. With your very own private plunge pool (in the One and Two Bedroom Apartments) and a stylish main resort pool and access to the delightful restaurant and bar at the adjoining Mangoes, you don’t have to venture too far to cool down – be it a refreshing freshwater swim or mouthwatering cocktail. The active traveller might like to enjoy a game of tennis or work out in the on-site gymnasium, then to finish with a relaxing in room massage. This is a fantastic Port Vila option for those looking for spacious accommodation.

PRICE GUIDE FROM: $165 (Terrace Studio)

Terrace One Bedroom Apartment

Terrace Studio

Villa 25

Vanuatu doesn’t get any better than this. Its gated absolute waterfront location is perfect, whether it be for a group of friends, family get together, a Vanuatu wedding, honeymoon or a quiet secluded getaway on your own – Villa 25 has it all. The two bedroom villas are refreshingly relaxed with ocean views and you’ll see some of the most spectacular sunsets on the island. Each villa has a fully equipped kitchen, or you can have a private chef by prior arrangement prepare gourmet cuisine for you, or dine out at one of the many restaurants nearby – the choice is yours! The poolside pavilion, just a few metres from the water’s edge, provides a heavenly location to relax, read a book, sip on a refreshing cocktail or host a sit-down dinner – enjoy!

PRICE GUIDE FROM: $245 (Minimum 3 night stay)

The price guide shown is per adult per night for twin share, based on low season travel. Surcharges may apply depending on travel date.

Port Vila & Surrounds Accommodation

Breakas Beach Resort

If you are looking for a place to truly unwind and relax with total peace and quiet, a stay at Breakas Beach Resort (adults only) is sure to foot the bill. This is a great place to head for a romantic getaway. The Melanesian inspired and award winning bungalows (known locally as fares) either open directly onto the white sand or are only a few steps away from the beach and situated in a garden of tropical foliage. Enjoy the luxury of the open-air coral bathrooms and the calming tropical breeze from your balcony, which features a table and chairs. In addition, each fare has a refrigerator as well as tea and coffee making facilities. The private beach is protected by its own coral reef, which has fantastic snorkelling and when youâ&#x20AC;&#x2122;ve finished exploring, take a seat around the pool for a shamelessly romantic meal. Make sure your stay includes a Wednesday night when the Melanesian feast offers a real taste of local food and tradition â&#x20AC;&#x201C; just go easy on the Kava! Complimentary resort services and activities include daily continental breakfast, a half-hour beach massage, an introductory scuba lesson in the resort pool, snorkelling equipment, a guided reef walk and a free cultural tour of the local village. This is a House of Travel favourite for those seeking seclusion and romance, but still want the sights and sounds of downtown Port Vila easily accessible.

PRICE GUIDE FROM: $179

The price guide shown is per adult per night for twin share, based on low season travel. Surcharges may apply depending on travel date.

Port Vila & Surrounds Accommodation

Warwick Le Lagon Resort & Spa Vanuatu

Located on the edge of pristine Erakor Lagoon, Warwick Le Lagon Resort & Spa offers a true island escape for fun-filled family holidays or romantic getaways. A wide range of activities and water sports is available to keep the whole family occupied throughout your stay. Accommodation options range from studio style rooms and bungalows facing lush tranquil gardens or views of the lagoon, to lagoon-side villas, some with private pools and the luxurious two bedroom Erakor suite which is located right on the beach. For the more indulgent, you might like to opt for one of our stunning Pool Villas which boasts magnificent views across our aqua blue lagoon. Indulge in delicious Asian cuisine and Tepanyaki grilled dishes at the signature Wild Ginger Restaurant or savour relaxed dining (including breakfast and dinner buffets) and live entertainment at the Lagoon Terrace Restaurant. Enjoy a poolside BBQ lunch at the Pool Grill or swim up to the Pool Bar for a refreshing cocktail, beer or wine. With all of the options available to you, dining is sure to be a memorable experience here! When the stars come out, you can choose from nightly entertainment, bonfires, sing-along and local dance performances to celebrate the spirit of Vanuatu. A great way to experience all that is on offer at the resort, including all meals and unlimited all day drinks, is to opt for the “all inclusive” option – you’ll be able to leave your wallet at home knowing you’ve paid for everything. This is a House of Travel favourite and we know that you’ll be impressed as well!

Garden View Deluxe Room

PRICE GUIDE FROM: $239 (Garden View Room)

The price guide shown is per adult per night for twin share, based on low season travel. Surcharges may apply depending on travel date.

Port Vila & Surrounds Accommodation

The Havannah Vanuatu

Setting a new standard of luxury in Vanuatu – simply stunning! A romantic getaway awaits you at this small and intimate adults only resort. Experience the sun on your back as you lie upon white sands, indulge in gourmet local produce, sip cocktails in the lounge and watch the sun set across the Pacific. Now is your chance to jettison the pressure and distraction of everyday life. After being warmly greeted in true Van style, in less than an hour you will arrive at Samoa Point, where pure white beaches and azure waters abound and your designer bungalow awaits. Individual and spacious, the rooms feature a sumptuous king-sized bed, plunge pool (Waterfront Villas only), flat screen television and ipod music dock. The Havannah offers gourmet cuisine using the freshest of local ingredients with the fine wines from Australian, New Zealand and French wines. You can choose to dine on the beach or at the Point Restaurant, with its commanding 270° views over Havannah Harbour. Their local kitchen brigade has been trained to devise menus to entice you not only in the restaurant, but also on the beach or on the resort’s private jetty. Vanuatu’s perfect climate gives you the opportunity to experience a range of water sports, adventure and other sporting activities and sightseeing tours. Enjoy a sunset cruise, or ride the waters on a catamaran or kayak. Snorkel or scuba dive in Vanuatu’s crystal clear waters as you discover some of the most exciting and varied underwater sights in the world. The Havannah is a retreat for those travellers seeking seclusion, peace and quiet and yet have the option to be active on the land and water and to experience both nearby scenic and cultural tours.

PRICE GUIDE FROM: $275 (Garden Villa) (Minimum 2 night stay)

The price guide shown is per adult per night for twin share, based on low season travel. Surcharges may apply depending on travel date.

Deluxe Waterfront Villa

Port Vila & Surrounds Accommodation Nasama Resort

Just 10 minute from Port Vila town, its beachfront location on the southeast corner of Efate Island means you’ll enjoy cooling breezes and amazing views of the ocean. Choose from serviced Beachview Studio, Luxury Oceanfront Suite or Seaview Two-Bedroom apartments. All are spacious and have ocean views, a patio or a terrace, a kitchen or kitchenette, free WiFi, wide-screen TV, an iPod dock or Bluetooth speaker. Indulge yourself in a massage at the beach faré, swim in the beautiful infinity pool or ocean rock pool, relax in the pool pavilion, go snorkelling, kayaking or even take the time to go island hopping. Savour the delicious meals and drinks at Café Vila, the new restaurant and bar or prepare your own meals in your apartment or at the BBQ faré.

PRICE GUIDE FROM: $145 (Minimum 4 night stay)

Eratap Beach Resort

Have you ever dreamt of escaping to a small and exclusive luxury resort, sipping cocktails by the pool, experiencing a spa treatment like no other and dining in tropical surroundings? If so, Eratap Beach Resort is probably just what you’re looking for. Situated beachfront and surrounded by coastal forests, the resort is ideal for those looking for privacy and seclusion with only 12 luxury water front villas, it’s never difficult to find the perfect spot to be alone. With azure water and pristine reefs almost outside your door, swimming, snorkelling and kayaking are just some of the many activities available for you to enjoy. However, if the privacy and seclusion get the better of you then the shops, restaurants and bars of Port Vila are only 20 minutes away.

PRICE GUIDE FROM: $349

The price guide shown is per adult per night for twin share, based on low season travel. Surcharges may apply depending on travel date.

Port Vila Sightseeing

Mele Cascades Tour

Guided Buggy Tours

Hideaway Island Marine Park Adventure

This is a ‘must do’ tour. Your guide will take you through the lush rainforest on your way up to the falls. Learn about the culture and livelihood of the local people and at the top, go for a refreshing swim in the clear rock pools and take in the wonderful views.

An exhilarating way to discover Port Vila. These buggies enable you to explore a slice of paradise which few tourists ever see. Venture through a virtual maze of isolated forest tracks and remote villages before stopping at Tara Beach for snorkelling, kayaking and a refreshing swim.

Enjoy a fun filled day on a picturesque tropical island beach and enjoy great snorkelling. View hundreds of tropical fish just metres from shore and explore a magnificent 80 metre wall covered with a multitude of colourful corals. Lunch at the beachfront restaurant and bar is included.

DEPARTS: Daily DURATION: 3 hours PRICE GUIDE FROM: $55

DEPARTS: Mon, Wed & Fri DURATION: 4 hours PRICE GUIDE FROM: $129

DEPARTS: Daily DURATION: Full day PRICE GUIDE FROM: $65

Coongola Cruise

Pele Island Beach & Snorkelling Day Tour

Zipline Vanuatu

Cruise the tranquil waters of Havannah Harbour and sail across to Tranquility Island Resort to visit the Turtle Conservation Rookery. Afterwards head to one of several beaches for a bit of leisure snorkel and refreshing swim before enjoying a delicious barbeque. Fun for all age groups.

Visit one of the most beautiful islands of Vanuatu just a 30 minute drive and then a 10 minute boat ride north of Port Vila. You’ll be welcomed by a white sandy beach, crystal clear waters and sounds of the local string band. Enjoy a day of snorkelling and swimming in this marine sanctuary.

Get strapped into your harness and zip four stories high between platforms, through the upper forest canopy, and admire edge-of-theworld views right across Mele Bay and Port Vila Harbour. This breath-taking tour is a must-do for everyone aged 4 to 80.

DEPARTS: Daily DURATION: Full day PRICE GUIDE FROM: $149

DEPARTS: Daily DURATION: Full day PRICE GUIDE FROM: $139

DEPARTS: Twice daily (10.45am & 2pm) DURATION: 1 hour PRICE GUIDE FROM: $139

Ekasup Village Tour

Port Vila Sightseeing Tour

Zego Sea Safari

After a five minute walk through the tropical forest you are welcomed by the Chief at Ekasup Cultural Village. Providing an insight into the knowledge and culture of the Melanesian people, this tour gives you the opportunity to learn and experience their ancestors’ way of life in past centuries.

This ‘short and sweet’ introductory tour around Port Vila and its suburbs is a great way to see places of interest and the most picturesque spots in town. Learn where the best shopping is and drive past local arts and crafts and vegetable markets.

Take off on an exciting sea safari water tour adventure and command your own Zego Sports Craft. Once onboard your experienced guide will lead you on your water adventure which will take you to stunning beaches and many coves and sites in the harbour.

DEPARTS: Mon-Fri DURATION: 2.5 hours PRICE GUIDE FROM: $65

DEPARTS: Daily DURATION: 1.5 hours PRICE GUIDE FROM: $39

DEPARTS: Daily DURATION: 1 hour PRICE GUIDE FROM: $89 (Minimum 2 adults)

The price guide shown is per adult based on low season travel. Specials or surcharges may apply depending on travel date.

Espiritu Santo Santo was the inspiration behind James Michener’s “Tales of the South Paciﬁc”, giving the region an aura it’s never lost.Champagne Beach, with its silver sand and sapphire sea, fulﬁls every tourist’s expectation of an island paradise. Santo is a legendary destination in every way, boasting Vanuatu’s highest mountains and vast expanses of rainforest. Santo is also a dream destination for diving enthusiasts, the main attraction being the wreck of the luxury liner SS President Coolidge, which sank just off Santo in 1942 after striking a mine. Still almost intact, the liner is considered one of the best and most accessible wreck dives in the world. A bonus for divers is that close by is the aptly named Million Dollar Point, where the American forces dumped all their surplus equipment at the end of the war.

Our favourite things to see and do LUGANVILLE MARKETS – Located on the main street, these colourful markets sell fresh garden produce and handcrafts from all over Espiritu Santo. MOUNTAIN BIKE HIRE – To discover Santo up close and personal, hire a mountain bike and design your own tour. There are many fascinating villages, beaches and points of interest. HEAD TO THE ‘BEACH’ – Santo boasts some of the most pristine white sand beaches in Vanuatu - Lonoc, Golden Beach and Champagne Beach are popular. GO FISHING – The fishing waters around Espiritu Santo are reputed to be the best in Vanuatu. Local game fish include marlin, wahoo, Spanish mackerel and giant trevally. 4

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KAVA BAR – Try some kava in one of the local kava bars easily identified on the roadside by their red hanging lanterns.

HORSE RIDING – Explore the island’s beautiful landscape on horseback. Ride along beaches, through fresh and saltwater lagoons, rainforests and natural valleys. CULTURAL VILLAGE TOUR – Listen to the locals share with you their customs and culture, traditional medicines, dance, crafts and cooking styles. BLUE HOLES – There are numerous blue holes around Espiritu Santo that offer great swimming and snorkelling opportunities. A small entry fee is charged. DIVING – A magnet for divers, Espiritu Santo has some of the nation’s best dive spots including the world’s largest intact diveable WWII wreck, the SS President Coolidge. HIKING – The lowland forested areas offer bushwalkers and bird watchers an experience to remember. Some of the areas have their own bat caves and are known coconut crab locations – take a guide with you. WAR RELICS – Espiritu Santo was a huge military base during WWII. It’s worthwhile taking a local tour that takes in some of the relics including Quonset huts, three bomber strip and Million Dollar Point. © David Kirkland

Espiritu Santo Accommodation

Deluxe Balcony Room

The Espiritu Hotel Santo

Conveniently located in the heart of Luganville, The Espiritu is a boutique hotel only steps away from cafes, shops and everything in between. Whether your holiday’s for adventure or relaxation, the modern rooms are ideal for those who seek comfort and convenience. For those coming to dive in the beautiful waters of Santo, you can wash and store your gear onsite. After a tough day touring the island enjoy a refreshing swim with a drink in hand from the cocktail bar.

Kick back and enjoy this private island getaway! With its palm fringed beaches and private bungalows, you’ll love the mix of adventure and seclusion here. Try the great snorkelling, kayak around the island or simply relax in a hammock. And if it’s diving you’re into, then it’s world class diving you’ll get. Discover the abundant sea life and incredible dive sites, including the famous SS President Coolidge – the largest intact accessible shipwreck in the world!

PRICE GUIDE FROM: $89 (Standard Room)

Village de Santo

Situated five minutes from Luganville town and first stop on the road to South Santo’s Adventure Coast, the gateway to the Millennium Caves, Custom Villages and excellent diving. Boasting 17 suites, amongst tropical gardens and overlooking the pool, facilities include the Chiefs Bar, Dive storage area, hire cars and the onsite award winning Restaurant 1606. PRICE GUIDE FROM: $95 (Minimum 3 night stay)

Bokissa Private Island Resort

PRICE GUIDE FROM: $305

Moyyan House by the Sea

Moyyan sits on a white sand beach, just 12 steps from the shoreline. Six spacious fares offer a contemporary tropical feel and the restaurant and bar opens out onto the beach with stunning sea views. Moyyan Day Spa offers hand, feet and body rituals, facials and massage indulgences using pure botanical Waterlily products. Staying at Moyyan means you start the day as you end it − relaxed, rejuvenated and looking forward to all that the next day will bring. B

PRICE GUIDE FROM: $209

Moyyan House by the Sea

The price guide shown is per adult per night for twin share, based on low season travel. Surcharges may apply depending on travel date.

Espiritu Santo Accommodation Aore Island Resort

Enjoy the best of both worlds – a secluded tropical island retreat surrounded by coconut plantations, yet close to the main town of Luganville with its restaurants, shops and sightseeing tours. Your beach bungalow is nestled amongst large shade trees and faces onto a sandy coral beach where the clear blue waters are resplendent with tropical fish. There are four return ferry trips per day to the mainland, and on Fridays there’s a night ferry for those wanting to dine in town and then return to their tropical island hideaway. There’s lots to do on the island, including horse riding through a cattle plantation and visits to local villages. Excellent snorkelling and swimming are just steps away from your bungalow.

PRICE GUIDE FROM: $129

Ratua Private Island

Ratua Private Island offers a unique eco-lodge and authentic Pacific experience perfect for passionate adventurers and nature lovers. Ratua is a ‘not-for-profit’ resort with all proceeds going to The Ratua Foundation. Sleep soundly in a 200-year old Indonesian villa, veiled with lush vegetation that leads to its own private beach with a breathtaking view of turquoise waters. Canoe to Malo Blue Hole, snorkel at the nearby reef or simply watch the turtles feed on sea grass while you gently paddle board by. With guests limited to just 41, Ratua ensures its stunning natural surrounds are preserved and you enjoy utmost privacy. Food is exciting as the kitchen works mainly with organic produce coming from neighbouring islands and fresh catch from local anglers. Indulge your senses at Ratua’s overwater Sunny’s Spa where various treatments are available to relax your body, mind and soul. PRICE GUIDE FROM: $299 (Deluxe Villa) (Minimum 2 night stay)

One Bedroom Villa

The price guide shown is per adult per night for twin share, based on low season travel. Surcharges may apply depending on travel date.

Espiritu Santo Sightseeing

Diving in Santo

Vil Vil Village Half Day Tour

Millennium Cave Tour

Santo boasts a myriad of diving opportunities from wrecks to coral reefs for all experience levels. Most start their Santo diving on the SS President Coolidge, a wreck dive visited by divers from all over. Reef diving is spectacular at Tutuba Point and at Million Dollar Point, discover the massive collection of equipment and supplies left by the Americans after WWII. These are just a few of the dives provided all year round and are a short bus or boat ride away from the main town Luganville. There is an abundance of reefs and places of interest to dive in Santo, such as Bokissa Reef which is magnificent.

Immerse yourself in the culture and tradition of the Ni-Vanuatu People. You’ll be welcomed at the Village by Chief Pulakon and his community with a traditional song and dance which has been passed down for generations. As you’re taken through the different areas of the village you’ll learn everyone has a role to play here − from the building of huts to the cooking and weaving. The Vil Vil people are proud to share their heritage with you, and it’s their simplistic lifestyle and inherent happiness that makes this tour so rewarding.

This full-day walking tour requires some degree of fitness as it begins with a lengthy walk through native bush, across creeks and over a bamboo bridge. The Millennium Cave is the objective and its cavernous interior is home to a number of highlights including bats, swallows, stalactites, stalagmites and a freshwater pool fed by a cascade. After your picnic lunch, float down the fresh but swiftly flowing river towards home and take in the breathtaking scenery as you glide by. You can’t get any closer with nature than this.

DEPARTS: Daily DURATION: Varies PRICE GUIDE FROM: $69 per dive (shore dives)

DEPARTS: Daily DURATION: Half day PRICE GUIDE FROM: $145 (Minimum 2 people)

DEPARTS: Daily DURATION: Full day PRICE GUIDE FROM: $165 (Minimum 2 people)

Champagne Beach & Blue Hole Tour

WWII History Tour

Ri Ri River Half Day Tour

See all the colours of the rainbow! This full day tour begins with a trip to amazing Champagne Beach with its translucent water and fine white powdery sand. Spend the morning in or on the water, working up an appetite for the delicious lunch that is provided, then spend the afternoon sunning yourself on the beach, beachcombing along the pristine shore or snoozing under the nearest shade tree. On the way home the tour stops at the Blue Hole. With its fresh water swimming pools this is a refreshing way to end the day.

Follow in the footsteps of those who fought the war in the Pacific. Vanuatu was home to over 100,000 military personnel during World War II and the footprint they left on the landscape is still visible today. Your tour takes you to Million Dollar Point, the site where the American forces dumped tonnes of equipment into the ocean (including vehicles, ammunition and everyday items such as Coca Cola bottles) at the end of the war, and be enthralled by the historical tales related by your guide. A tour with a difference.

Nature, history and relaxation – all in one tour! Your tour starts with a 30 minute drive to the mouth of the river. Here you’ll board a dugout canoe and, as your guide paddles, marvel at the range of flora and fauna that you pass. As you approach one of Santo’s famous Blue Holes the water will turn a translucent blue, a sign that it is time to stop for a swim. Once cooled off, it’s all aboard again as your canoe takes you further down river where your tour bus is awaiting to transport you back to your accommodation.

DEPARTS: Daily DURATION: Full day PRICE GUIDE FROM: $165 (Minimum 2 people)

DEPARTS: Daily DURATION: Half day PRICE GUIDE FROM: $125 (Minimum 2 people)

The price guide shown is per adult based on low season travel. Surcharges may apply depending on travel date.

Tanna The glow emanating from Mt Yasur attracted Captain Cook to Tanna in 1774 and the classic volcano has proved a magnet for visitors to the island ever since. The pyrotechnic display at night is awe-inspiring and during the day there’s the opportunity to take a 4WD journey virtually to the rim of the world’s most accessible active volcano to view the spectacular ongoing eruptions. Apart from being one of the productive islands in Vanuatu, Tanna is also one of the most traditional as custom and culture remain extremely important. Many villages have shunned modern life, preferring to live as their ancestors have for centuries, giving visitors a unique opportunity to view an ancient culture and its many colourful ceremonies.

Our favourite things to see and do MT YASUR – A must see for any visitor. The volcano really comes alive at night, promising you a natural firework show that you’ll remember forever! JOHN FRUM CULT VILLAGE – Join in the dancing and enjoy the celebration of this unique cult on a Friday evening as they raise flags and march in unison, hoping their belief will lead to the delivery of cargo that were owned by American visitors during WWII.

HORSE RIDING – Explore the island’s beautiful landscape on horseback. Ride along beaches, through the forest and to one of the world’s largest banyan trees. VILLAGE TOUR – Enjoy a village tour and watch as local village people practice the traditions and crafts of their ancestors. SNORKELLING – The deep blue rock pools and blue holes dotted around the island’s coastline offer many snorkelling opportunities, full of colourful marine life and live coral gardens. FISHING – Go fishing with a local fisherman. Game fish include marlin, wahoo, yellow fin tuna, barracuda and skipjack – take along your own hooks and lures as supplies are limited on Tanna. KAVA BARS – Trying Tannese kava in a local roadside kava bar is quite an experience and is sure to relax you and give you a sense of well-being and contentment. MOUNTAIN BIKE HIRE – To discover Tanna up close and personal, hire a mountain bike and design your own tour. There’s many fascinating villages, beaches and points of interest. HOT MINERAL SPRINGS – Warmed by Mt Yasur, these flow over the black sands at Sulphur Bay, where Captain Cook landed on Tanna. Don’t be surprised to see villagers doing their laundry! CAVE TOURS – Stunning, especially famous blue water ones, though some have tricky access. Others come complete with resident skeletons! Go with a guide.

Tanna Accommodation & Sightseeing

Friendly Beach Nestled on the spectacular volcanic black sand beach of Lowakels Cove, you’ll find this recently rebuilt property that is friendly by name and friendly by nature. Whilst staying at Friendly Beach you will find yourself sinking into a state of relaxation that is rare to find in the busy modern world and with no TVs, phones or internet access it’s compulsory to switch off here. With only three luxury eco villas, all made from sustainable, local materials you’ll feel like part of the family in no time. You’re close to all the amazing activities of Tanna - Mt Yasur (one of the world’s most active volcanoes), the interesting John Frum Village, Port Resolution where James Cook anchored and the hot springs of Sulfur Bay. This small piece of paradise is tucked away in a place where time stands still and life begins.

PRICE GUIDE FROM: $145

White Grass Ocean Resort

White Grass Ocean Resort offers a relaxing haven for even the weariest traveller. Nestled into beautiful tropical gardens, each private island style bure has a private terrace with ocean views. The resort’s restaurant boasts uninterrupted views of the ocean, this is the perfect place to dine or to relax with a cocktail in hand watching the sensational sunsets. Your days can be spent lying by the swimming pool, taking a guided snorkelling safari to turtle reef or dive at some amazing locations, this resort prides itself as ‘Vanuatu’s newest PADI dive SCUBA destination’. There are many activities to pass the time – everything from bike hire, sea kayaks, lawn tennis, pétanque, indulge in a ‘Hot Rock’ massage or visit the spectacular Mt Yasur Volcano. White Grass Ocean Resort is the only property on Tanna to also provide the perfect place to experience the real Vanuatu with its unique culture and unchanged traditions.

PRICE GUIDE FROM: $215 (Minimum 2 night stay)

Yasur Volcano Tour

Custom Village Safari

Black Magic Tour

A visit to Mt Yasur, one of the world’s most accessible active volcanoes located in the south–east, is a once in a lifetime experience and is a must do activity for all visitors to Tanna. You’ll witness nature’s very own fireworks display while listening to the deep roars from within as you stand right on the crater rim. This tour will give you an entirely new meaning to the word awesome. It’s recommended this tour is done once darkness descends to get the full effect against the blackening sky – just don’t forget the camera!

Another must do activity on this amazing island is a guided tour of one of Tanna’s Custom (Kastom) Villages. You’ll travel by a 4WD safari vehicle into the forest and experience a way of life that has not changed in centuries as local village people practice the traditions and crafts of their ancestors, and you’ll see traditional custom dancing performed. You won’t be short of a souvenir as the villages have locally made authentic handicrafts available to purchase, but remember to take some cash with you.

You’ll visit the ancient village of the Warrior tribe who live in the highlands of Tanna and who have continued to live the way that their forefathers did hundreds of years ago. Experience the rituals of Black Magic and see the art of ambush. Then there’s the opportunity to let the warriors challenge you with their traditional weapons and join them in custom dances. The tour will give you an insight into their culture and traditions. Your adrenalin will pump and all of your senses will be aroused on this fascinating journey into the highlands of Tanna.

DEPARTS: Daily from White Grass Ocean Resort DURATION: 5.5 hours PRICE GUIDE FROM: $189 (Minimum 2 people)

DEPARTS: Daily from White Grass Ocean Resort DURATION: 3 hours PRICE GUIDE FROM: $95 (Minimum 2 people)

The price guide shown is per adult per night for twin share, based on low season travel. Specials or surcharges may apply depending on travel date.

Accommodation Facilities Guide

Bokissa Private Island Resort

Breakas Beach Resort

Chantilly’s on the Bay

Coconut Palms Resort

Erakor Island Resort & Spa

Eratap Beach Resort

Fatumaru Lodge

Friendly Beach

Grand Hotel and Casino

Hideaway Island Resort & Marine Sanctuary

Mangoes Resort

Mariner Apartments

Moyyan House by the Sea

Nasama Resort

Poppy’s on the Lagoon

Ratua Private Island

Sunset Bungalows Resort

The Espiritu Hotel Santo

The Havannah Vanuatu

The Melanesian

The Terraces Boutique Apartments

Vale Vale Beachfront Villas

Villa 25

Village de Santo

Warwick Le Lagon Resort & Spa Vanutau

White Grass Ocean Resort

HEALTH/BEAUTY SPA

KAYAKING

SNORKELLING

GYM

TOUR DESK

KIDS CLUB

SWIMMING POOL

BAR

RESTAURANT

$ *

FISHING

SCUBA DIVING

Aore Island Resort

IRON

IN-ROOM SAFE

TEA & COFFEE FACILITIES KITCHENETTE FACILITIES

TELEPHONE

TELEVISION

REFRIGERATOR

* = IN SPECIFIC ROOM TYPES ONLY

FAN COOLED

• = AVAILABLE ON REQUEST

AIR CONDITIONED

$ = COST APPLIES

PAGE NUMBER

= AVAILABLE

FACILITIES & ACTIVITIES

HAIRDRYER

ROOM/CABIN AMENITIES

INTERNET ACCESS

KEY TO FACILITIES

•

$ *

•

* $

•

$ $ *

•

$ *

$ •

The facilities shown were correct at time of printing and are to be used as a guide only and may alter throughout the year due to a change in circumstances. Activities shown may be provided by an external operator and offered off site.

Terms & Conditions Please read these booking conditions carefully CONSUMER GUARANTEES ACT The guarantees under the Consumer Guarantees Act 1993 will apply to services supplied by us except where they are acquired, or held out as being acquired for business purposes. 1. OUR SERVICES AND OBLIGATIONS 1.1 House of Travel Ltd ('we' or 'us' as the case may be) supply services consisting of arranging and co-ordinating travel facilities and services, and making bookings and issuing vouchers to be redeemed by suppliers of travel, entertainment, and accommodation facilities or services ('Suppliers'). House of Travel Ltd is part of the House of Travel group. 1.2 We undertake to perform these services with reasonable care and skill. We will not be liable for any loss or damage which results from the act, default or omission of any person other than ourselves, our employees or agents, or any cause independent of human control. This includes (but is not limited to), loss or damage which arises directly or indirectly from any act of God, weather disruptions, dangers incidental to the sea, fire, breakdown in machinery or equipment, acts of Governments or other authorities de jure or de facto, wars whether declared or not, hostilities, civil disturbances, strikes, riots, deaths, pilferage, epidemics, quarantines or medical or customs regulations. 1.3 We are not able to exercise control over services we do not supply directly, therefore we will not be responsible for any loss or damage arising from: - Any booking made directly with a service Supplier by your travel agent, or - Any services which are not directly provided by us and which are additional to those recorded in clause 1.1 above. 1.4 We will endeavour to provide the most suitable travel arrangements to meet the particular requirements you make known to us. However, travel is an individual experience, and your preferences and opinions may vary from our own. For this reason, we cannot take responsibility for your individual satisfaction. 2. SUPPLY OF TRAVEL, ENTERTAINMENT AND ACCOMMODATION SERVICES AND FACILITIES 2.1 When we make bookings with Suppliers, we are acting as a booking agent for such Supplier. 2.2 All travel, entertainment, and accommodation facilities or services are supplied directly to you by the Suppliers. We have no control over the facilities or services themselves, or the manner in which they are provided by the Suppliers. Therefore you should be aware of the following conditions: - We will not be liable for any loss or damage of any kind which may arise from your use or consumption of, or inability to use or consume those facilities or services. - The provision of those facilities or services is subject to the terms and conditions of your contract with each Supplier. - Where for any reason, a Supplier is unable to provide particular facilities or services, then that Supplier may be entitled, under its contract with you, to substitute those services or facilities with comparable or equivalent facilities or services without incurring any liability to you. You should check your contract with each Supplier. - All facilities or services described by us are subject to availability from the Supplier. - We will not be liable or responsible for any loss or damage relating to your baggage, personal possessions, health or welfare, or delays or travel disruptions unless these arise directly from the service we provide to you. 3. BUSINESS PURPOSES You agree that where our services are acquired for business purposes, or where you hold yourself out as acquiring our services for business purposes, the Consumer Guarantees Act 1993 will not apply to any supply of goods or services made under these conditions, and we will not be liable or responsible for any loss or damage of any kind to you, including any consequential loss or damage however it may be caused. 4. INFORMATION IN THIS BROCHURE 4.1 While we attempt to ensure that the contents of this brochure are correct, accurate, and up to date at the time of printing, the contents of this brochure are drawn from information supplied to us by Suppliers. We do not have, and cannot be reasonably expected to have, personal knowledge about all of the facilities or services provided by each Supplier. 4.2 Facilities or services may change after the date of printing. We endeavour to keep travel agents informed of any changes to information in this brochure which are brought to our attention. Prior to completing your

booking, you should ask your travel agent whether they are aware of any changes to the published information. You should also make sure that if your travel agent is advised of changes which occur after booking, your travel agent is able to contact you. 4.3 Maps and Photographs: Maps are shown for general information and may not necessarily reflect actual routings, locations or services provided. Photographs may show places in the geographic area which are not included in your booking. Hotel room photographs may not be the actual room occupied. 4.4 Property Information: Descriptions featured in this brochure are drawn from information provided by our Suppliers. Any facilities or services shown are subject to change at any time. Please advise your travel agent if you have any special requirements. 4.5 Room Bedding: Prices in this brochure are based on existing bedding in the room. Requests for specific bedding arrangements must be made at the time of booking but can not be guaranteed. For example, twin share may consist of single beds or a shared double bed. 4.6 Rental Cars: We cannot guarantee to provide a particular model or colour within the car category. Availability of car categories is subject to confirmation at the time of booking. We reserve the right to substitute different models. If a vehicle is returned prior to the end of the reserved rental period or if the vehicle is picked up later than the reserved date, NO REFUND will be made for unused rental days 5. PRICES 5.1 The price indicator is provided as a guide only. It is based on low season, per adult share twin pricing unless otherwise specified and is correct at the time of printing. The actual price may differ to that indicated due to currency fluctuations, special events or peak periods. Price indicators for hotels are per adult per night for share twin in a lead-in room. Price indicators for tours are based on per adult for low season travel. Price indicators for cruises are per adult for the complete cruise based on the lead-in cabin category on a low season sailing. Per person pricing is based in New Zealand dollars. 5.2 We will guarantee the price of the portion of the booking as processed by us, against currency fluctuation for a period of seven (7) days from the time of confirmation of the booking; note: special conditions apply for cruise bookings. It is the responsibility of your travel agent to advise you of the date of confirmation. If your booking remains unpaid after the seven (7) day guarantee period it will be subject to currency fluctuation, up to the time full payment is received by us. 5.3 Events beyond our control, such as changes to the prices of aviation fuel or changes to the cost of services or facilities may result in the prices charged to you being different from those shown in the brochure. You should check all prices with your travel agent before making reservations, and before ticketing. 5.4 Prices may also be liable to variation between the time of booking and the date of departure due to events beyond our control. Due to unforeseen events we reserve the right to vary the price up to the time of your departure. 6. HOUSE OF TRAVEL ACCOMMODATION RATINGS To assist you with the selection of your accommodation, we have created our own rating system allowing you to compare each property. Please note that these gradings are to be used as a guide only and may alter throughout the year due to a change of circumstances. Please check with your House of Travel consultant to ensure you get the property that best suits your needs. 7. PAYMENT 7.1 A non-refundable deposit will be required by your travel agent and must be paid at the time of booking. This is in addition to any deposits imposed by Suppliers. 7.2 A communication charge may be made for bookings requested less than 72 hours prior to departure. 7.3 Final payment must be made in full before we can release travel documents (including tickets). 8. CANCELLATION 8.1 If you wish to cancel your booking for any reason, you must advise us in writing through your travel agent as soon as possible. 8.2 If you cancel your booking or any part of your booking, we will impose a cancellation fee in respect of each person travelling under that booking. You must also pay all cancellation fees imposed by Suppliers and your travel agent. These cancellation fees are required to offset booking,

communication, and administrative charges which have already been incurred by us, Suppliers and your travel agent. Cancellation fees imposed by Suppliers and travel agents are beyond our control and you should check with your travel agent regarding what cancellation fees may be applicable. 8.3 We strongly recommend that you insure yourself fully against cancellation due to unforeseen circumstances. See Section 10. 9. RESERVATION AMENDMENTS We are happy to incorporate any reasonable amendments you request. An amendment constitutes a change to an existing booking and will attract a $25 fee per amendment prior to final payment and the issuing of the travel documents, and a $50 fee per amendment after travel documents have been issued. These fees are to cover administration and communication costs. You may also be required to pay any Supplier imposed fees. 10. INSURANCE We strongly recommend that you insure yourself fully against cancellation, loss of luggage and personal property, and medical expenses. Your travel agent will be able to provide you with further information. 11. ITEMS NOT COVERED Unless otherwise specified, the cost of airfares, meals, drinks, laundry, insurance, sightseeing, transfers, local taxes, airport departure taxes, Airline imposed insurance levies, passenger service charges and Passport or Visa application fees are not included. 12. VISAS/PASSPORTS For all holidays in this brochure you will require a valid passport. You are responsible for arranging your own passport, visa and health requirements including inoculation. You should check with your travel agent who will be able to provide you with the necessary information. 13. NON-USE OF SERVICES OR FACILITIES If, of your own choice, you decide not to use part or parts of the arranged services or facilities, you will not be entitled to a refund from us (provided we have carried out our service with reasonable skill and care and to your requirements) and you may not be entitled to a refund from any Supplier. 14. HEALTH OR DISABILITY Some Suppliers may reserve the right to refuse to carry or accommodate people who because of a health condition or disability may require services or facilities to be provided in a special manner. You should check this with your travel agent. 15. SERVICE SATISFACTION During your holiday, if you encounter any situation where the service supplied to you does not meet your satisfaction, please take the matter up with the Supplier immediately. Your contract for each service is with the Supplier. If this is not possible immediately, or if you are still dissatisfied, please contact your travel agent. Both we and your travel agent will endeavour to investigate on your behalf and to negotiate with the Supplier to resolve the matter as soon as possible, so that you continue to enjoy your journey. 16. LEGAL CLAIMS Any claims or legal action in connection with the provision of our services to you will be governed by the laws of New Zealand. Any claim or legal action against the Suppliers is likely to be subject to the terms of your contract with them, and may be governed by the laws of other countries.

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