SUNDAY
CHILI FOR CHARITY: Annual cook-off held in Thomasville. 1B
October 3, 2010 127th year No. 276
STIMULUS FUNDS: Board OKs using portion of allocation next year. 1B
www.hpe.com High Point, N.C.
TRIANGLE ACTION: Tar Heels rip Pirates; Wolfpack falls. 1D
50 Cents Daily $1.25 Sundays
WHO’S NEWS
–
Need help? Dial:
Gene Kester was elected as the new chairman of the board of trustees of High Point University. Kester, a native of High Point, is a 1966 graduate of HPU. Kester spent his career in the furniture business.
211
INSIDE
– SONNY HEDGECOCK | HPE
Steve Key (center of the three people sitting at left side of table), executive director of Open Door Ministries, talks with people staying at the shelter as they eat lunch.
BY PAM HAYNES ENTERPRISE STAFF WRITER
HIGH POINT – You can talk to local nonprofit leaders to get their take on the most important needs of the community. You can speak with volunteers and social workers about the people they assist every day. But another way to find out what locals in need, well, need, is to listen to what they’re saying – specifically to the 2-1-1 referral line. That’s the statewide phone number set up by the United Way that individuals in need of financial, food or other basic assistance can call. According to Bobby Smith, president of
the United Way of Greater High Point, the calls are answered by operators at a call center in Durham, who provide referrals or suggestions to individuals about where they should go. Monthly and quarterly reports are sent to each area United Way. The numbers in the reports don’t surprise Smith, but they can provide some details on what individuals actually are struggling with. For example, in the last year, the largest
211, 2A
Operators see great need BY PAM HAYNES ENTERPRISE STAFF WRITER
HIGH POINT – High Pointers who call the United Way’s 2-1-1 referral service will often be greeted by Alberto Cruz’s voice on the other end of the phone. A customer service representative at the statewide call center in Durham, he provides referrals to those in need of basic items, such as food, shelter, clothing or health care. “I would say I handle between 60 and 70 calls a day,” said Cruz, who also is bilingual and assists Spanish-speaking callers. “Maybe 50 to 60 percent of those callers are very distressed, worried or upset.” The 211 center takes calls from all over the state, but Cruz said he’s familiar with the needs of those in High Point, Greensboro and Charlotte because a large majority of his callers are from those areas. When he answers, he listens to their stories, such as how they became homeless or why their kitchen has no food in it. After 15 months of working at the call center, he knows how to quickly locate information for nonprofit agencies in the caller’s area that may be able to assist them. “We give them telephone numbers, hours of
operation, addresses and eligibility requirements,” he said. Sometimes, however, the callers will become even more upset after sharing their story. That’s because many people think that the 211 center will provide direct help. But as Cruz often points out, it’s a referral service, not a direct help line. “Many callers believe that we provide assistance directly,” he said. “At the end of the call, they say, ‘What are you going to do to help me?’ That’s when I clarify that this is a referral service. We provide referrals to agencies that can provide.” Though callers are sometimes disappointed to hear this, Cruz knows that the referral service can work for those who use it properly. Many callers begin to regularly contact the center every few weeks in search of new programs that can provide assistance. “A lot of our callers have contacted us before, and they know what we are about,” he said. “They call back to see if there is a new agency or resource. Needs are also different throughout the year. In the winter, people will call to request utility assistance for heat. In the summer, it’s just the opposite. People are wanting fans.” But the best part about Cruz’s job, he said, is the fulfillment of helping another person.
ABOUT 211
----
It is a free, confidential, multi-lingual referral service available 24 hours a day. It can be used from any home or mobile phone by dialing 2-1-1. An alternative number is 1-888-892-1162. The website is www.nc211.org. Operators will provide information about nonprofit organizations that can provide assistance and basic services to those in need. It does not offer referrals to private businesses, such as private physicians or day cares.
HIGH POINT – School district leaders reviewed several literacy programs Saturday to get an idea of what works and what more can be done to raise student literacy levels. The district has computer programs aimed at recognizing problems and other programs to help develop reading skills, but leaders want to do more, especially for black males. Just 50 percent of them read at grade level. That compares to 67 percent of students across the district. “This topic is certainly important,” Superintendent Mo Green told Guilford County Board of Education members attending a
LITERACY
–
2008: 55 percent of Guilford County students read at or above grade level 2010: 67.6 percent 2011 Goal: 74.35 percent 2012 Goal: 81 percent
retreat. “We are well below where we need to be for literacy among African-American males. We want to make significant progress.” The district uses the DIEBELS (Dynamic Indicators of Basic Early Literacy) data system to track student literacy. Each teacher using the program can create a profile for every student to show a student’s weaknesses.
Judith Bartram, 67 Donald Carroll, 70 Roger Duggins, 65 Newby Disher, 87 Obituaries, 2B
The 2-1-1 call center is located in Durham. “It’s a very nice feeling to know that you are able to somehow assist someone,” he said. “It can be touching for me, especially when I get calls from senior citizens. I like to help them a lot. It’s a wonderful feeling to be able to help people in need.” Bobby Smith, president of the United Way of Greater High Point, said the operators at the service always have been friendly, according to clients who have called the center that he has spoken with. “We’ve been very impressed with the sincerity of the operators and their compassion,” Smith said. “They’re not telemarketers, and it isn’t supposed to be a counseling hot line. But at the same time, from what I’ve heard and seen, they don’t try to get you off the phone as soon as possible. They’re genuine about helping you find the best possible services in our community.”
Fast For Word is a computerassisted literacy program many students love, said Geraldine Cox, principal of Rankin Elementary in Greensboro. “It is like a video game, and it sometimes moves too fast for me,” Cox said. “We can handle only 27 students at a time and we are changing schedules to offer more sessions.” The program’s individualized, adaptive computer exercises strengthen the brain’s ability to process information, according to Scientific Learning, the producer of Fast For Word. There is also the traditional method of sending home vocabulary words for students to study with their parents. Teachers know they need to do
YOUR COMMUNITY. YOUR NEWSPAPER.
OBITUARIES
–
It covers 62 percent of North Carolina’s population, including the Triad.
phaynes@hpe.com | 888-3617
School board reviews literacy programs BY DAVID NIVENS ENTERPRISE STAFF WRITER
TURNING 50: Mythical world of Mayberry celebrates milestone today. 1E
It was created in 1999 by the United Way.
more as students progress from kindergarten to second grade. In kindergarten, 82 percent of students read at grade level. That drops to 59 percent by second grade. District leaders are working on a three-year intensified literacy program, using proven programs, but resources could be a challenge. The district has seven reading specialists serving teachers in 90 schools. “We are looking at ways to fund more specialists,” said Beth Folger, chief academic officer. “We’d like a specialist in every school. We have a hard time keeping them because they are paid as a classroom teacher.” dnivens@hpe.com | 888-3626
WEATHER
–
Mostly sunny High 66, Low 48 8D
INDEX ADVICE 2-3E ARTS | ETC. 3-4F BUSINESS 1-2C CLASSIFIED 3-8C CROSSWORD 2F FOCUS 1-2F HOROSCOPE 2E LIFE&STYLE 1-6E LOCAL 2A, 1B, 6F LOTTERY 2A MILESTONES 4-5E MOVIES 8D NATION 6-8A NOTABLES 8A OBITUARIES 2B OPINION 6-7B RELIGION 5B SPORTS 1-8D STATE 2A, 3-4B TV 5F TRAVEL 3E WEATHER 8D WORLD 4-5A
INFO Circulation Classified Newsroom Newsroom fax
888-3511 888-3555 888-3527 888-3644