HRM 15.7 Supplement by HRM Asia

Gearing up for the millennial traveller Service with a personal touch ISSUE 15.7

Corporate Training & Teambuilding Guide 2015

CORPORATE TRAINING NEWS SINGAPORE

UOB SKILLS UP SMALL BUSINESS BANKERS

UNUSUAL TEAMBUILDING ACTIVITIES

United Overseas Bank (UOB) has partnered with the Singapore Management University (SMU) to launch a tertiary education programme designed for small business bankers. The UOB-SMU Banker’s Executive Certificate programme will impart specialist skills and knowledge necessary for bankers to meet the expansion demands of small businesses, UOB said in its announcement. The bank added that as Singapore’s small businesses expanded into new markets, they face challenges including international trade risk, complex customs regulations or accessing increased working capital. To address these, the new course combines classroom-based study in the areas of credit and risk management, trade financing and regional regulatory frameworks with practical skills training. Small businesses form the backbone of Singapore’s economy, accounting for 99% of local enterprises. Of the 28,000 local businesses that expanded overseas in 2014, more than 80% were small-to-medium enterprises.

What is the wackiest or most unusual team-building activity you’ve ever heard of? In the US, companies are going to extremes to make their events memorable. According to specialised marketing recruitment service The Creative Group, some of the most unusual team building scenarios have involved danceoffs, psychic readings, and even pedicures. Other responses to its survey of 400 advertising and marketing professionals included: “A one-week retreat in the desert.” • An improvisation class of employees who earn $100,000 stated they • Making up a song received on-the-job about the company training in the past year • A cubicle decorating Source: Glassdoor competition remote workers should • River rafting; and accept the use of IT systems • A 200-mile relay that track and measure levels of work across an entire state activity (54%) and productivity (56%). “Creative teams are busier than But there is more agreement on how ever, but carving out time for workers should be measured; 83% ‘structured play’ can boost staff believe outcomes should be used to morale and collaboration,” said assess and reward performance rather Diane Domeyer, executive director than time spent working. of The Creative Group. “When Although it’s recognised that choosing team-building events, managers might need extra training to employers should pick activities accommodate flexible working practices, that support their business the vast majority of workers believe objectives, whether it’s rewarding the effort is worth it. Seventy-five per hard work, building rapport, cent say their sector is increasing the improving communication or availability of remote working in order to sparking creativity.” attract and retain top talent. Michael Millward, Managing Director at employee management services company Abeceder, comments: “We trade internationally and have a network of associates across the globe who I manage on a day-to-day basis.” “Regular communication is vital and although most of the contact I have with them is virtual, we make sure to schedule regular video calls. This allows us to operate as effectively as if they were on the doorstep.”

73%

REMOTE MANAGERS NEED SPECIAL TRAINING Flexible working is gaining support from senior level managers. In a new survey of 4,000 UK professionals carried out by the world’s largest flexible workspace provider, Regus, 80% believe their senior management support the idea. However, 68% of respondents say that managers require specific training in order to manage their remote team members successfully. In particular, maintaining close contact is key. Over three-quarters (85%) believe managers should speak to remote staff several times a week, and a similar proportion (84%) think monthly face-to-face meetings are important. When it comes to measuring the performance of remote workers, opinion is more divided. Just over half believe

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PROFILE

MARKETING INSTITUTE OF SINGAPORE

The Leader in Professional Training, Learning & Development for Sales & Marketing

or over 41 years, the Marketing Institute of Singapore (MIS) has played a leading role in providing training, learning & development solutions to professionals and corporations in Singapore and the Asia-Pacific region. MIS is an award-winning training provider that has maintained its leading position as the training provider with the widest range of sales and marketing courses. MIS continues to keep up with the growing demand for sales and marketing courses, with more than 120 executive

ways to identify and fill competency gaps to achieve your company’s long-term business objectives. MIS can help companies identify gaps in their training and recommend relevant courses to maximise training ROI. To enhance effectiveness, training is aligned to organisational needs and so allow for immediate application and outcomes to be measured. To help employees optimise their performance at work, the MIS' approach undergoes a rigorous 5-step process to customise the ideal training framework:

5-Stage Learning & Development Consultancy Service

business simulations, allow employees to assimilate concepts easily and build on that confidence for immediate, practical applications at the workplace.”

Funding & Grants to defray training costs MIS’ training courses are approved for Skills Development Fund (SDF), as well as the Productivity and Innovation Credit (PIC). For the Business Management Workforce Skills Qualification (BM

WSQ) courses, Absentee Payroll and Workfare Training Support (WTS) schemes provide additional support to help defray training costs further. SMEs, in particular, can leverage on WDA’s Enhanced Training Support Scheme to fund up to 85% of the course fees for WSQ courses. Under the PIC scheme, all companies can also stand to enjoy significant tax benefits, bonuses or opt for cash reimbursements for their training expenses.

Testaments to our Quality Courses “Actual case/scenario role play. Gaining insight of effective negotiation skills in different situations, with real case negotiation tactics and scenarios cited by trainer. Very effective and applicable to actual day scenarios.” – Assistant Sales Manager, Mitsubishi Electric Asia “Subject matter expertise. Use of appropriate statistics and case studies to illustrate latest digital trends and concepts. The course gave good insights into measurement and analytics of digital marketing. A lot of practical examples, case studies, metrics, free online tools useful for this course and definitely in our work.”

development courses, and over 3,000 professionals trained annually.

Custom-Design Trainings to Meet Specific Needs Customised training is one of the most effective

For more information, please contact: Marketing Institute of Singapore Tel: 6411 1623 / 622 / 620 Email: seminars@mis.org.sg Web: www.mis.org.sg/seminars

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“Where change is the only constant in today’s business environment, the key to sustaining organisational effectiveness and competitiveness is to acquire, develop and internalise new skillsets. Through training, employees are kept abreast on new insights, best practices and tips from industry experts.” says Christina Ho, Head – Executive Development Services, MIS. “Our experiential learning techniques, including the use of case studies and

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– Digital Marketing Specialist, SAP Asia “Very dynamic and engaging trainer. In-depth step-by-step approach that we can take back and implement. Great examples used to illustrate common faults. The exercises helped us apply our learning to real-life scenarios.” – Manager, Branding, Sentosa Development Corporation

MIS training class

BUSINESS MANAGEMENT WORKFORCE SKILLS QUALIFICATIONS (BM WSQ) Developing a Consumer Focused Marketing Message+* Developing New Growth Opportunities to Drive Sales+* ENHANCED! Effective Customer Acquisition & Retention Strategies+* Essential Negotiation Skills+* ENHANCED! Writing Effective Business Proposals+* ENHANCED!

SALES Advanced Sales Negotiation Masterclass* Art of Starting Sales Conversations* Business Value Selling* Corporate Partnership — Increasing Sponsorship Sales Revenue NEW! Differentiated Selling to Overcome Price Competition* NEW! Effective Pricing Strategies & Tactics* Effective Selling Skills for Maximum Results* ENHANCED! Emotional Intelligence for Sales Success — Soft Skills that Produce Hard Results NEW! Increasing Sales Productivity & Performance* Negotiation Skills for Sales & Marketing Professionals* Professional Telesales Techniques* Sales & Marketing Strategies for Engineers — Aligning Product Development to Customer Needs* Sales Force Management* NEW! Setting Performance Standards & Measures for Sales Teams* Solution Sales Strategies & Skills* Strategic Key Account & Portfolio Management* NEW! Strategic Market Development* Successful Channel Management* Techniques to Closing Sales*

MARKETING 27 Website Secrets that Get Visitors to Buy* Acquiring & Retaining Customers through Service Marketing* Advanced Marketing Strategies — Driving Business Growth & Sustainability* NEW! Brand Equity & Positioning* ENHANCED! Content Marketing for Web, Mobile & Social Media* Customer Loyalty Marketing* NEW! Developing A Strategic Marketing Plan* Digital Marketing Measurement & Analytics* Effective B2B & Trade Marketing Strategies*NEW! Effective Marketing Strategies* ENHANCED! Fast Track Digital Marketing Training* Financial Modeling for Marketing Decisions* Google Partner Academy — Analytics Certification NEW! Integrated Digital Marketing Strategies* LinkedIn Marketing NEW! Marketing Creativity* NEW! Marketing Fundamentals* Mobile Marketing* Neuromarketing Bootcamp — Activating the ‘Buy Mode’ in Customer’s Brain NEW! No-Cost & Low-Cost Marketing Techniques to Maximise Sales*

Search Engine Optimisation (SEO) Marketing Training* Secrets of Email Marketing* Social Media Advocacy Strategies* Social Media and Online PR Training* Social Media Reputation & Crisis Management NEW! The Nuts & Bolts of Market Research*

COMMUNICATIONS Advanced Presentation Skills* Amazing Sticky Presentations — Presenting Complex Information in Simple, Effective & Exciting Ways NEW! Better Grammar for Professional Business Communications* NEW! Charts & Figures for Sharper Collaterals, Reports & Presentations* Copywriting for Marketing Materials* Creating Newsletters for Maximum Impact* Cross Cultural Communications* Developing A Strategic PR Communications Plan* Effective Crisis Management Communications Effective Presentation Skills* Leading Effective Meetings* NEW! Managing Media Relations* Mastering Corporate Communications* Negotiation Dynamics for Challenging Business Situations NEW! Perfecting the Media Pitch* NEW! Speak with Confidence for Personal & Professional Success Stakeholder Relationship Management* The Crucial Role of Internal Communications for Business Success NEW! Workplace Interpersonal Skills ENHANCED! Writing for Publications* Writing for Social Media: Engaging the Masses, Encouraging Customer Loyalty* Writing Persuasive Email & Letters that Get Results*

STRATEGIC THOUGHT LEADERSHIP

Corporate Innovation Management Leading Organisation with Passion & Purpose for Performance Strategic Modern Market Orientation in Customer Centricity The New Paradigm of Marketing

SERVICE EXCELLENCE Customer Centricity & Empathy — Winning Over the Empowered Customer Design Thinking for Service Innovation & Ideation NEW! Effective Telephone Techniques to Engage & Influence Customers* Managing Customer Complaints & Feedback — Writing with Empathy & Tact* Managing Difficult Customers* Service Recovery Strategies*

EVENT MANAGEMENT Executive Certificate in Event Management* Planning & Managing Events*

Contract Law — Understanding the Concepts of a Contract* Costs & Costing for Effective Business Planning NEW! Creating a Winning Business Plan NEW! Essential Techniques for Drafting & Vetting Tenancy Agreements NEW! Essentials of Finance & Management Accounting for Non-Finance Professionals* NEW! Financial Modeling for Marketing Decisions* Managing Procurement Contracts & Agreements NEW! Practical Approach to Handling Debt Settlement & Recovery Issues NEW! Strategic Financial Planning & Capital Budgeting* NEW! Strategic Legal Writing for Managers* NEW! Understanding Contract Interpretation & Drafting Standard Commercial Clauses* Understanding Financial Statements & Annual Reports* NEW!

HUMAN CAPITAL MANAGEMENT Attract, Engage & Hire Job Seekers the Marketing Way NEW! Behavioural Interviewing Skills NEW! Developing Effective Training Needs Analysis (TNA)* Managing Difficult Colleagues & Situations at Work Social Media Recruitment Strategies NEW! Strategic Human Capital Management — Reinventing HR from the Classroom to the Boardroom NEW!

LEADERSHIP Business Acumen Leadership for High-Potentials* NEW! Creative Problem-Solving for Decision-Making* ENHANCED! Critical Thinking Skills for Breakthrough Performance* ENHANCED! Design Thinking Masterclass for Innovative Business Leaders NEW! Leading & Managing Project Teams NEW! Mindfulness in Management NEW! New Managers, New Leaders Bootcamp* ENHANCED! Personal Leadership — Motivating Self & Others to Achieve Peak Performance*

PERSONAL EFFECTIVENESS Confidence Boosting in 4Dimensions — Becoming the Powerful Person You Were Born to Be Cultivating Creative Thinking Habits NEW! Design Thinking — A Creative Approach to Problem Solving* Design Thinking Leadership — Language & Habits for Success & Performance NEW! Emotional Intelligence 2.0 — The Key to Improving Relationship, Work Performance and Success NEW! Powerful Listening from the Inside Out

Building & Managing Budgets Effectively for the Business NEW! Company Law for Business Managers* NEW!

www.mis.org.sg/seminars seminars@mis.org.sg

Contract Law for Non-Legal Professionals*

Managing Stress & Achieving Wellness

BUSINESS MANAGEMENT

* Approved for SDF funding. For employer-sponsored Singaporeans and PRs only. + SMEs enjoy up to 85% funding! Visit www.skillsconnect.gov.sg or contact us for details. Companies can also enjoy 400% tax deductions and/or 60% cash payout under the Productivity and Innovation Credit (PIC) scheme. 20% Discount for MIS Members! 5% Group Discount for 3 or more participants.

FOR COURSE ENQUIRIES

NEW!

Contract Administration & Management*

Put Your Best Work Forward Everyday NEW! Speed Thinking NEW! Time & Stress Management

For detailed course outlines or to register, please visit www.mis.org.sg/seminars

Courses can be customised to meet your unique training needs.

6411 1623 / 622 / 620

410 North Bridge Road #06-00 Singapore 188726

PROFILE

PEARSON

Realise the true value of financial skills W

hilst the impact of the banking crisis has put financial services in the spotlight for many of the wrong reasons, it’s clear that this has had little impact on the insatiable demand for financial skills – indeed the industry is still growing rapidly across the globe, and particularly in Asia-Pacific, where the industry was estimated to be just shy of US$40bn in 2013, up from US$23.7bn in 2004. In Singapore, a Committee to Develop the Accountancy Sector (CDAS) report from 2010 set out a vision to double the size of Singapore’s financial sector as a percentage of GDP, bringing it in line with leading financial nations like the UK and Australia, and become the leading Global-Asia Financial and Business Hub. A number of initiatives have since been introduced to help grow

For more information. Get in touch via contactpqi@pearson.com, and register your recognition of LCCI qualifications for job applicants to your firm.

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the financial sector, and encourage Singaporeans to train in finance.

The current challenge However, despite the wide appeal of the role, and increasing salaries (up on average 4.7% per annum), many employers complain of a lack of skilled candidates. Indeed, this is reflected internationally too, with research by Hays (2012) citing financial skills as being one of the top ten global skills shortages. One of the reasons for this is that the route

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into accountancy is a challenging one, with many employers often looking for a degree in finance, and then chartered accountancy status on top of that. This throws up significant barriers in terms of both time and money, and effectively means many find themselves unable to enter the profession.

The solution: Accessible, high quality financial skills training In order to build the financial skills

required for today’s and tomorrow’s needs, alternative ways need to be looked at to encourage and facilitate people to acquire financial skills, and get financial jobs. London Chamber of Commerce and Industry (LCCI) International qualifications in finance offer shorter, more accessible courses, that provide both progression to higher level qualifications like degrees and chartered courses, and prepare people for work, lessening the burden on

PEARSON PROFILE

employers for in-work training, and helping employees progress in their careers. LCCI qualifications have been offered internationally for over 100 years, and were originally developed by the LCCI to address the need for reliable, high quality standards across international workforces. “It is the first step to becoming a Qualified Accountant and the qualification opens the

door to a wide range of career opportunities,” says Dr. See, with 15 years’ experience in professional accountancy training. “LCCI Accounting graduates are highly sought after in any sector and industry.” So employers take note: Whether you are in financial services or not, if you’re looking for work-ready candidates with financial skills, LCCI graduates might be just the people you’re looking for.

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FEATURE

CORPORATE LEARNING

Is it the

RIGHT FIT?

While corporate training continues to be of utmost importance to organisations, ensuring the coaching aligns with business objectives has become the new mantra. HRM finds out how firms can ensure their programmes are in sync with their company goals

oo Mei Yee, General Manager, Executive Coach International, draws upon a unique example when she is making a case for why Learning and Development (L&D) should be aligned with business strategy. She says one of the great issues many companies are facing is that individual departments do not talk to each other or do not really collaborate with each other. “If one department is only focused on its own learning needs, this might 6

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not contribute to the organisation as a whole,” explains Loo. She points to the massive passenger liner that sank in the North Atlantic Ocean in 1912 as an example of what could unfold should a department only focus on its own learning needs. “A caricature example of such a phenomenon could be what happened to the Titanic; it had a formidable orchestra that was very skilled, but its officers were obviously not trained enough in

Sham Majid

sham@hrmasia.com.sg

avoiding natural obstacles, such as icebergs,” says Loo. “Imagine if all the staff working on that ill-fated ship had benefited from L&D, and not just the music department?”

What is business-centric learning? According to The State of Learning & Development 2014: Coming of Age Executive Summary by Brandon Hall Group, L&D organisations are becoming

CORPORATE LEARNING FEATURE

more business-centric, with over half (55.3%) possessing a formal strategy, and learning strategies being highly aligned to business goals in 73.4% of organisations surveyed. But what exactly constitutes “business-centric learning”? Clara Chua, General Manager of Next U at the Institute of Business Excellence, says her organisation views businesscentric learning as learning that is aligned with the strategic goals of the business. “Learning needs to be tied to the knowledge and skills that the business needs, and it also needs to be delivered in time to be able to impact the business strategically, and in a manner that will support the business. It should take operational concerns and learning methodologies into consideration,” explains Chua. Linda Lim, Manager of Singapore and Malaysia Vocational and Corporate Sales with Pearson, says business-centric learning must meet several important objectives. These include the ability to identify the skill gaps of existing staff and being able to develop learning programmes that will help to narrow them; designing learning programmes that are able to support the expansion plans of the organisation as a whole; reviewing current training programmes and identifying areas for improvement; and fostering a learning environment that is deemed conducive for staff development. Loo says that for a long time, the focus of training was on the learner only; they were simply to be provided with the skills that would enable them to hit their targets. However, she says this approach has several shortcomings. “Firstly, it only deals with the employee’s immediate learning needs and does not deal with the long-term ones. Secondly, though the training may be useful for the staff member at that point in time, no one has questioned whether it makes sense from an educational point of view for the

organisation as a whole,” explains Loo. “What is the point of training a whole workforce if this does not enable a corporation to reach its targets?” “Business leaders are now looking at how this money spent on learning translates into tangible results, such as increased profits. In a way, we are evolving from individual-focused learning to holistic organisational learning,” Loo says.

are equipped with effective coaching and mentoring skills, which are in line with the organisation’s strategy of building a pool of potential high performers, evaluating the return on investment becomes much easier. “You only need to look at the evolution of the performance of the people who have mentors,” she adds. “As for being responsible to the shareholders, the senior management needs to show how the resources being Aligning employees to business goals spent on training contribute to the While there is undoubtedly an increase bottom line, hence a more businessin impetus in firms looking to align their aligned training approach is required.” L&D strategies to company objectives, From Lim’s perspective, the Singapore Chua stresses it’s not just about plugging Government has played a crucial role skill gaps. in encouraging local companies to send “It’s showing staff for training. It both employees and has provided various business leaders types of funding L&D organisations are becoming more alike how the such as the Skills business-centric, with training will enhance Development Fund, their individual Absenteeism Payroll, possessing a formal strategy, and learning and business and the Productivity strategies being highly aligned to business goals performance; and Innovation Credit Spurce: The State of Learning & Development ensuring that the scheme to allow 2014: Coming of Age Executive Summary by Brandon Hall Group training content employers to tap meets the current and onto training upcoming business opportunities. requirements,” she says. “Local companies have increasingly “It’s about making the connection seen the value of training as a key between learning and the impact on motivation tool for retention of staff,” business more explicit.” she says. Loo states that while everybody “They have also seen the value of agrees that employees’ skills need to be lifelong learning and the importance of constantly upgraded, the fundamental certification and accreditation.” question is how this upgrade is going to benefit the organisation as a whole. Where does HR stand? She uses the concept of mentoring as a So how does the HR department fit into concrete example. the business-centric learning ecosystem? “Mentoring does not necessarily come Lim says HR is an important function naturally to people,” she says. which can help organisations with their “It is always striking that when you ask human capital, talent acquisition and high performers how they manage to do retention. so well, a majority of them are unable to “One of the key things within HR is to explain it and thus struggle to transmit ensure that staff have the required skills their skills to their aspiring successors.” and knowledge to perform their roles,” “Though you could train your senior she highlights. management about leadership, how “L&D must be aligned with the business can you make sure it will benefit the strategy to support its execution.” organisation as a whole?” She discloses that more organisations Loo elaborates that if senior managers are veering towards this direction.

Over half (55.3%)

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FEATURE

CORPORATE LEARNING

“For example, the Millennium Copthorne group has its own training arm to provide the required L&D for staff in the hotels within the group,” says Lim. “Jean Yip Group (a hair, beauty and slimming salon group) has its own academy set up to support business goals as well.” According to Loo, firms in Singapore recognise that a lack of collaborative learning between different departments is an issue. They are addressing it by hiring outside specialists that offer a more holistic vision of training for the whole organisation. “In fact, we have recently seen several engagements where companies realised that L&D programmes that were too focused on individual departments were in fact harming the overall business of the organisation,” she explains. “Therefore, we were asked to devise a project that would align L&D better with company-wide issues, rather than individual departmental ones.” “We are on the right way, but this is only the beginning of a trend that is bound to grow.” Chua also says providing learning and development opportunities as an internal employee value proposition will be beneficial. “It would also tie into career management and succession planning

– providing opportunities to employees and a platform for leaders to assess the leadership pipeline,” says Chua. “Companies in Singapore know the value of this and are doing it to some extent. I believe regular reviews and better stakeholder engagement will help in bringing focus to the strategic alignment.” Chua says the obvious benefit for HR is productivity gains. “Indirectly, we would also see it as improving employee engagement, as employees see a direct link between the learning and how it is applied to the business and enhancing their individual performance,” she adds. “Depending on the learning and development opportunities, it could also provide a more streamlined talent management and succession planning process.” Loo elaborates that an HR professional’s role is to contribute to the overall business goals through an effective L&D strategy. “The focus is not so much about how to make a senior manager a better leader, but more about ensuring that he or she can help the company reach its goals by equipping them with the necessary knowledge and skills,’ she says. “That is why coaching is so valuable in such circumstances: by being able to understand what really motivates a

Are you aligned with the business? According to the Chartered Institute of Personnel and Development’s annual Learning and Development Survey: • A quarter of firms report that Learning and Development (L&D) strategy is “extremely” aligned with the needs of their business; and a further two fifths say that they are “broadly aligned” with only some discrepancies. • A small minority (6%) report that they are not at all aligned • Alignment is also lower in organisations where L&D is part of generalist HR activities • Two-fifths (41%) of firms say they have experienced barriers in achieving business alignment • Lack of clarity regarding the business strategy is one of the most common barriers hindering business alignment Source: The Learning and Development Annual survey report 2015 by the Chartered Institute of Personnel and Development

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person, what holds him or her back, then you can find the most suitable training for that person.” She reaffirms that the most effective training is the one that answers both a staff member’s personal interest while making sure that the money spent will have a high return that can be measured, shown and explained to senior management. “By making sure your promising stars are satisfied by their training; that they are fully engaged with the company’s overall strategy; and that this translates into the bottom line of the company, then you will also hit your own L&D targets,” explains Loo. “That is why coaching is such a powerful, effective and successful tool for organisations, regardless of their size, industry or culture.” Lim says business-centric learning can pave the way for companies to be more productive and can also lead to greater employee engagement. In addition, she says it is constructive for talent acquisition and talent retention. “Because of these business-centric learning programmes, the ability to attract better candidates increases, as do the rates of motivation and keeping talents already within the organisation,” adds Lim.

What coaching do you need? For organisations finding it a challenge to craft effective business-centric programmes for staff, there is no reason to feel dispirited. There are a plethora of training firms now specialising in customisable and comprehensive business-centric learning modules and courses. For example, Loo says Executive Coach International has been asked by several organisations to help make sure that each individual in every department not only feels aligned with the overall company’s business goals, but is also not limiting themselves to only their own targets. “The top management of one company realised they lost potential business opportunities as the different

CORPORATE LEARNING FEATURE

departments did not seem to be helping each other,” she explains. “For instance, as a project was drawing to a close, the client who was working with one of their divisions mentioned some needs that could have been met by another department belonging to the same company (which in turn could have increased sales revenues).” “However, because each department was focused on meeting its own targets only and not thinking of the organisation as a whole, a lot of business opportunities were squandered.” Loo reveals that each firm Executive Coach International works with is different; some are in the manufacturing sector, others might be Global Fortune 500 members, while some could be local SMEs. “Sometimes, 15 employees need to receive training, while at other times, there are 100 employees,” she says. “Therefore, you have to make sure that each programme is tailored to its audience. Group dynamics, in particular, vary a lot from one organisation to another, and also have to be taken into account.” Consequently, Loo adds that the school has created several programmes based on strategic vision and implementation, cross-communication and collaboration, and mentoring and coaching training. “Whenever you deal with human beings, you need tailor-made solutions. One size definitely does not fit for all for us,” she says. For Pearson, Lim explains it has its own Workforce Development Program. Clients choose from a range of vocational qualifications endorsed by the Business and Technology Education Council (BTEC) and London Chamber of Commerce and Industry (LCCI). Another part consists of the Pearson Assured Service. “If the organisation has their own training arm, we are able to ‘assure’ their programmes and work on issuing a Pearson certificate with the company’s logo on it,” explains Lim. She also says Pearson carries a comprehensive range of talent

“Learning needs to be tied to the knowledge and skills that the business needs, and it also needs to be delivered in time to be able to impact the business strategically” Clara Chua, General Manager of Next U at the Institute of Business Excellence

assessments which can be integrated into training programmes to support key learning functions. Chua elaborates that as a Total Learning Solutions Provider, NTUC LearningHub has a process to understand its clients and their learning and development needs, and then recommend the right learning solutions (from training programmes to e-learning modules), that have been customised to the organisation’s needs. “In terms of specific programmes, there are leadership programmes as well as team building and innovation programmes that can help companies to align their teams and goals,” she says.

Customising the curriculum With training courses having been crafted in a structured and niche manner, it is not rocket science that these modules are highly customisable to suit the needs of every organisation. While Loo says they are convinced that each individual is unique, there are some basic fundamentals when it comes to coaching that Executive Coach International needs to make sure its participants master. “That is why we make sure that participants work on case studies based on real life examples,” she states. “The coaching pillars are universal but their applications are deeply personal.”

Loo says her organisation trains clients so they might be able to deal with each situation that they are facing: whether it is attempting to double sales or resolving conflicts ; from mentoring a promising junior staff to supporting the CEO. “That is why we offer four levels to our Professional Certified Coach Program,” she adds. “The first two levels are compulsory for people to become an associate accredited coach. This certification is recognised worldwide.” “However, for people who really want to extend their range and who are up for the challenge, we have created another two modules that can bring them up to the professional certified coach level.” Chua also affirms that while the training curriculum needs to be flexible to cater to the business needs, it also needs to be robust enough to deliver the desired learning outcomes. “It needs a good balance of the two,” she says. Lim also concurs. “Each organisation and its individual departmental goals are different and thus customisation in the training curriculum is extremely important,” she explains. “There will be different training needs for different types of employees as well, such as the needs of new trainees versus the senior ones, with both being very different.” ISSUE 15.7 SUPPLEMENT

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PROFILE

EXECUTIVE COACH INTERNATIONAL

Say goodbye to your employee engagement woes E

xecutive Coach International (ECI) is the largest coaching organisation in the region. We provide our clients with lasting, tangible solutions to perform at 100% of their potential every single day. Founded in 2004 by the pioneer Master Certified Coach (MCC) in Southeast Asia, ECI has worked with more than 8,000 clients from around the world to achieve their personal and professional goals. Our team of over 20 exceptionally trained and certified coaches accredited by the International Coach Federation (ICF) makes us the largest body of internationally qualified coaches in the region.

Coach Training Programme We also conduct our own uniquely designed Professional Coach Training Program (PCTP) for individuals who aspire to be certified coaches themselves. ECI is the only locally based organisation awarded the ICF’s prestigious “Accredited Coach Training Program” (ACTP), which recognises that our proprietary coach training programme meets the highest international standards of professional excellence and rigor in training and coaching.

OTHER SERVICES • Corporate Coaching Packages

Coaching for Executives

• Personal Life Coaching

We offer coaching for executives to boost effectiveness, enhance performance and add value to their careers while ensuring their holistic development in their personal lives within just four to seven weeks of coaching.

• Career Coaching

– Dave Tan (ex-Director of a construction firm)

“I learnt much more than I anticipated during this training: at first, I came with the idea I would be able to better coach and understand others but along the way, I also gained a much clearer vision of myself and what also drives me.”

– Sebastien Lacroix (INSEAD MBA Graduate, PCTP Alumni Coach)

WHY CHOOSE US? Enduring Results Success isn’t a one-off event: it is an accumulation of repeated results. We want you to be able to repeat your personal success formula over and over again.

For more information Executive Coach International Tel: +65 6737 0916 Web: www.liveyourmark.com

Comprehensive Programmes We are trained and certified to coach in any domain in life, including career, life, executive, and business coaching.

Contact Kenneth at +65 8186 8652 or kenneth@liveyourmark.com

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“Going through coaching with ECI helped me to re-examine myself, my life and to face my personal barriers. I achieved my half-year sales target in two months. The clarity I attained has made me see and explore new opportunities!”

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Innovative Content We create our own original content and constantly develop and upgrade our materials to give you the latest in training and development.

Are you ready to

TRANSFORM LIVES? Professional Coach Training Program (PCTP): 1 2 3 4 5

Grooms you to become a certified coach who delivers effective results Is the only local program of its kind to be awarded the ‘Accredited Coach Training Program’ (ACTP) by the International Coach Federation (ICF) Ensures face-to-face interaction in small groups for every class Offers complimentary membership to the PCTP Club to continuously develop your coaching skills Improve employee engagement and build a great team committed to excellence

Take this program if you want to:

1 2 3 4

Build meaningful relationships with people from all industries Be equipped with powerful skills to bring out the potential of others Be part of a community of like-minded coaches Gain an international coaching credential

ACT NOW!

Register before 31 July 2015 to enjoy 10% off PCTP Module 1. Simply quote “HRMJULY” when you contact Theresa at +65 9387 1470 or theresa@liveyourmark.com Terms and conditions apply.

A Transformative Experience “Coaching is an art and a powerful skill-set which enables me to build more open and meaningful connections with people and situations. It gives me clarity about my passion and values as I transform my professional focus towards the social impact leadership field.” – PCTP alumnus, Avan Chan, President of the Financial Women’s Association of Singapore

PROFILE

ESSEC BUSINESS SCHOOL

Innovation, involvement & internationalisation at ESSEC

ounded in 1907 in Paris, France, ESSEC Business School is an academic establishment characterised by a pioneering spirit throughout its history. A centennial institution with a wide network of corporate and academic partners across the globe, ESSEC focuses its strategic development on three principles: innovation, involvement and internationalisation. Headquartered in Singapore since 2005, ESSEC’s operations in the Asia-Pacific region present the perfect foothold for ESSEC to be part of the vibrant growth of Asia and to bring its knowledge in management

science to the region. It has since welcomed over 5,000 students and professionals in various academic and executive programmes.

World-class business education With the expertise of a multicultural faculty based in Singapore and in France and a regional network of academic and corporate partners, ESSEC Asia-Pacific offers degree and executive programmes with Asian insights and global perspectives. Academic programmes offered by the school includes the ESSEC-Mannheim Executive MBA Asia-Pacific, the Master of Science in Management, the Global

BBA (Bachelor in Business Administration), a series of specialised masters in Finance, International Strategy, Management of Health Industries, Business Analytics and Consulting etc… In addition, the school also delivers executive courses in strategic fields such as Design Thinking, Innovation Strategies, Financial Modelling, Leadership and Entrepreneurship, Urban Management, Digital Marketing and Luxury Brand Management.

New place to call home The school’s commitment to the region was further cemented by the completion of a 6,500m² campus at one-

North Business Park which opened its doors in January 2015. The new building will allow ESSEC Asia-Pacific to expand its activities and propose more executive programmes to students and professionals from Singapore, the region and the rest of the world.

For more information, please visit www.essec.edu/asia or contact ESSEC Asia-Pacific at essecasia@essec.edu

FA-ESS-MagAd-HRM-186x119.5mm-Jul15.pdf 1 6/9/2015 3:38:45 PM

Natalie, Senior Consultant, Strategy Consulting Firm

Since its founding in Paris in 1907, ESSEC Business School has been grooming talents from Asia, Europe and the rest of the world. Across its campuses in France and Singapore, ESSEC has developed a unique learning philosophy forged by three axes – innovation, involvement and internationalisation.

 RESEARCH  PH.D  EXECUTIVE EDUCATION  EMBA/MBAs  SPECIALISED MASTERS  MSc IN MANAGEMENT  GLOBAL BBA

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FINANCIAL TIMES WORLDWIDE RANKINGS 2014/2015 Nº3 Master of Science in Management Nº4 Advanced Master in Financial Techniques Nº12 Executive Education

ESSEC Asia-Pacific

Helping to shape your successful life journey

www.essec.edu/asia For more information, please contact us at +65 6884 9780 or essecasia@essec.edu

ESSEC | CPE Registration number 200511927D | Period of registration: 30 June 2011 - 29 June 2017

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PRASETIYA MULYA EXECUTIVE LEARNING INSTITUTE PROFILE

The preferred partner for business leaders P

rasetiya Mulya Executive Learning Institute sees itself as a partner for business leaders who believes that people are the primary resource in developing and maintaining sustainable growth. The institute has become the trusted partner for many national, multinational companies and government-related agencies in developing human capital to face the challenges of organisation and business. The services are contextual and systematically designed to solve problems and fulfil needs with a thorough consideration of alignment with the stages of organisation and the strategic direction of each company. Programmes are facilitated by a dedicated team of consultants who have expertise in their respective fields, making Prasetiya Mulya Executive Learning Institute exceptionally

Prasetiya Mulya Executive Learning Institute Prasetiya Mulya Cilandak Campus, 2nd Building #2203 Jl. RA Kartini (TB Simatupang), Cilandak Barat, Jakarta Selatan 12430 – Indonesia Tel: +62 21 7511140, 21 7511126 ext.1009-1011 Mobile: +62 81808737773 Email: information.eli@pmbs.ac.id web: www.pmsbe.ac.id/eli

resourceful in designing development programmes material, methods of delivery and evaluation approaches for a superior level of effectiveness.

Private, customised programmes Prasetiya Mulya Executive Learning Institute works in synergy with corporate universities, corporate learning centres and HR departments in developing customised intervention programmes through consulting, as well as designing, executing, and evaluating learning and development programmes. The intervention itself can be delivered in many forms, such as in class programmes, business improvement projects, executive coaching, team building and other

development programmes. “Prasetiya Mulya Executive Learning Institute is a partner that is capable of understanding the needs of Kalbe in developing the future leaders. Kalbe Middle Management Program started in 2011 and was designed with an objective of changing mindsets and building integrated, systematic and comprehensive thinking amongst staff,” said Lanny Soputro, Corporate HR Director, PT. Kalbe Farma, Tbk. “After 15 batches, the programme has proven to help Kalbe in improving the thinking alignment between superiors and subordinates in order to implement ‘excellence in execution’ to face the competitive circumstances as well as dynamic and challenging business situations,” she added.

Public programmes The institute also provides public programmes that inspire and enrich business perspectives and help participants to acquire deeper business knowledge and insight. “Certification and short course programmes of Prasetiya Mulya Executive Learning Institute are able to refresh knowledge and insight, trigger new ideas, increase motivation, and elevate confidence in business practices for our managers,” said Riyadi Suparno, Executive Director of The Jakarta Post. “In addition, public programmes give us an opportunity to leverage our business network of various executives and business practitioners with different background industries,” he added.

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PROFILE

THE BRITISH COUNCIL

Bitesize training for today’s busy professionals How do you make 90-minute workshops effective? In our busy and hectic work environment with constant emails, phone calls, SMS messages and meetings, it can be difficult to find time for a two-day, or even a one-day training course. British Council has developed over 100 brand new training workshops that are each delivered in just 90-minutes. We refer to these new workshops as “Bitesize” modules.

How did the Bitesize programme come about? All staff – senior, junior, part-time or long-term, customer-facing, back-end, executive or administrative – face challenges at work and come up against problems that need to be fixed. The Bitesize programme has been developed to help you to solve your work issues, as well as provide you with skills, techniques, tips and strategies which will be beneficial at the workplace now and in the future. The Bitesize programme is the ultimate learning and development tool which is positive, forwardlooking and shaped around your own business with

The British Council 480 Lorong 6 Toa Payoh, #09-01 HDB Hub, East Wing, Singapore 310480 Tel: 6653 8054 Email: PDC-Enquiry@britishcouncil.org.sg

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its unique challenges and learning needs.

What are the benefits of Bitesize? If you have identified a specific area of training and lack the time for a full one-, two- or three-day course, Bitesize has the focus and flexibility to deliver a highly effective training session. In addition to having very specific areas of training, designed to be easily digested in the short timeframe, Bitsize can be run during lunch, a staff meeting, as part of the learning and development provision or at any point during the working day. The beauty of the Bitesize modules is that they are relevant to your own

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workplace issues and, as such, can impact upon your work positively and immediately as well as up-skilling staff in a variety of areas.

How to make 90 minute sessions effective? Actually, to run a 90-minute

session takes many of the same skills as running a full-day course. It’s important that beforehand, there is a consultation process to customise the workshop to allow it to: • Be relevant to work issues • Have an immediate impact The effectiveness of Bitesize training is enhanced by: • Being short and to the point, increasing engagement • Requiring few resources – just a flip chart, pens and post it notes • Planning your own pathway through the modules to fit your own business needs Participants can also increase the effectiveness of training by: • Sharing ideas and insights • Being collaborative • Remembering that we learn through discussing, practising, experimenting and reflecting • Working hard throughout the 90 minutes and being focused on doing the tasks, running the activities and discussing the questions.

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FEATURE

TEAMBUILDING

Teambuilding with a twist 20 ISSUE 15.7 SUPPLEMENT

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TEAMBUILDING FEATURE

ometimes even the most well“We leverage on the dynamics and intentioned team building efforts techniques required during sailing can fill an employee with dread. to customise on-water teambuilding A recent survey conducted by a activities that will meet clients’ team of researchers from Auckland business objectives,” says Trevor Fong, University revealed that only one in five Head of Marina Management, Keppel employees enjoy the “fun” activities Land Hospitality Management. organised by their companies. “Held over one to three days, these Hosting a teambuilding activity is teambuilding activities will encompass often a tricky affair as it is difficult both work and play elements.” to please employees of different Sailing simulates the environment age groups at the same time, the at work, where market forces change survey found. For example, (like the wind) and you need an afternoon of paintball to adapt, strategise and react Hosting a might appeal to the millennial accordingly, explains Fong who teambuilding employee but an older worker is also the General Manager of activity is often a will often prefer something Marina at Keppel Bay. more relaxed. “On board the yachts, Here are some new and participants need to work exciting teambuilding options closely together as a group and that we’re confident will entice adapt to deal with the evereven the most jaded employee: changing environment,” he says. There are many different roles on A day out at sea board which require tight teamwork as Tired of the usual obstacle courses, participants work towards achieving a scavenger hunts and other land-bound common goal. activities for your annual team building “Cooperation and good communication, event? Then a day out at sea might be both of which are essential in achieving exactly what your employees need to any business goal, are key to success in refresh and re-energise themselves. sailing,” says Fong. The Keppel Bay Sailing Academy uses A day at sea also encourages employees sailing as a platform for teambuilding to get out of their usual comfort zone programmes. and think outside the box, forging better

tricky affair

Escape game by ThinkOut Events in progress bonds with their collegues. Every company has different objectives in their teambuilding programmes. To meet their specific needs, representatives from the Keppel Sailing Academy have in-depth discussions with the company to understand these corporate objectives before they develop a customised proposal. “We will share and continuously modify the plan until we get the perfect combination of activities as levels of competency, experience and training vary among groups,” says Fong. On board the yacht, participants are able to rotate their roles so that they can fully understand the different task functions and how each one impacts the rest of their team, says Fong. “This rotation of roles encourages each participant to demonstrate their strengths in their most suited role so as to bring out the best in each team

Have team building activities in your organisation become more of an obligation than a truly fun day out? HRM looks at three activities that guarantee not to bore your employees to death

Sumathi V Selvaretnam sumathi@hrmasia.com.sg

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FEATURE

TEAMBUILDING

player, contributing to the overall success of the team.” Activities such as racing around the Southern Islands, climbing up the mast of the sail yacht, and teambuilding games are also carried out to keep participants engaged while promoting healthy competition. Participants can rest assured that safety is viewed as a core value. “We always look into every aspect to ensure everyone’s safety and well-being whilst having fun and learning at the same time,” adds Fong.

Loopy Balls at ThinkOut Events’ escape game

Plot your escape Room escape games are one of the hottest trends in teambuilding today. Here, employees have to solve puzzles and other challenges to “escape” a confined space within a fixed amount of time. A combined activity like this encourages employees to pool their resources and work together to find solutions to a non-work problem, heightening their sense of team spirit. ThinkOut Events has elevated the escape game experience to a new level by incorporating “Loopy Balls” into the activity. Loopy balls are giant, transparent, inflatable balls that team building participants can wear over themselves for a fun and often hilarious afternoon that challenges

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both the body and mind. “Participants have to strategise, communicate and execute. Only then can they succeed against the other teams,” says Zoltan Jakab, Director, ThinkOut Events. ThinkOut event takes care to design its games such that there are always learning takeaways at the end, says Jakab. The company also creates de-briefing and skills development workshops based on the escape games. “We also involve psychometric assessment (personality tests) which makes such a workshop really impactful and useful,” says Jakab Activities can be customised according to the company’s needs, with the age, gender and experience profile of employees all taken

into consideration. “We ask what potential outcome is desired; how much time they have; and the venue that they are looking at. Based on this information we design the activities,” Jakab says.

Luxe getaway Companies looking to eject their employees from the stresses of city life might want to consider organising a quick getaway to neighbouring Batam Island in Indonesia. The luxurious Montigo Resorts has been drawing in corporate crowds with its 88 luxurious beachfront villas. Many of these villas feature private plunge pools as well as expansive views of the South China Sea. Team building activities can be conducted at the Tiigo Bar and Beach Club. The resort’s culinary challenge is one of the most popular team building activities among corporate groups. For companies in search of a truly memorable incentive experience, there is the resort’s luxury yacht. This can be booked for a two-hour sunset cruise where employees can unwind over an assortment of canapés and beverages at sea. More adventurous employees will appreciate the eco-tours offered by the resort. These include mangrove and fishing trips, jungle treks, as well as cycling tours that offer a peek into daily life of a Malay village in Batam.

. gh sailing es u o r h t e c mselv xperien retch the t uilding e s , b s m ie a it e il t apab table unforget ow beyond their c g team members. n a e t a e r C gr on rticipants bonds am Watch pa and forge strong it to the lim

m a e t a s a k r o W lasateam g s . m o c . a s b www.k

i a s Keppel Bay Sailing Academy 2 Keppel Bay Vista Marina at Keppel Bay Singapore 098382 Tel +65 63038448 Email enquiry@kbsa.com.sg

PROFILE

MONTIGO RESORTS, NONGSA

A perfect corporate retreat... Just 30 minutes from Singapore M

ontigo Resorts, Nongsa is located in a private enclave along the coast of Indonesia’s Batam Island; the resort is only 30-minutes from Singapore by sea and a stone’s throw from 18-hole golf courses, cultural and historical sites, major shopping malls and entertainment areas. This tropical haven of 88 modern 2-bedroom villas and 23 3-bedroom luxury residences boast exciting activities, rejuvenating spa treatments, creative dining options and simply breathtaking sunsets over the South China Sea. At Montigo Resorts, Nongsa, you’re spoilt for choice. Meetings and events venues, delectable dining options, the Montigo Spa and a host of activities on and off the resort promise a most memorable experience for all.

Meetings and events Montigo Resorts, Nongsa is the ideal locale for business meetings, conferences, and retreats, with a spacious ballroom that accommodates up to 250 guests and two meeting rooms that are ideal for high-level discussions.

Montigo Resorts, Nongsa Address: JL. Hang Lekir, Nongsa – Batam, Indonesia Tel: +65 65059381 Email: sales@montigoresorts.com Web: www.montigoresorts.com

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Spacious and comfortable meeting rooms at Montigo Resorts all feature natural daylight and boast modern equipment and technology to make your events a success. A variety of venues can accommodate your meetings and events from boardroom discussions to dinner banquets. The resort is also perfect for non-business events and gatherings, everything from class reunions to weddings and team-building activities. Montigo Resorts, Nongsa, is truly a total package complete with a breathtaking environment, superb facilities, first-class service, an attentive staff and exceptional international and Asian cuisine.

Dining Delight in local, Asian and Western comfort foods such as traditional gadogado salad, club sandwich and deep-fried ice cream

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at TADD’S All-day-dining restaurant; or some of the freshest seafood at Pantai where you can feast on the best of the local catches, prepared with your favourite Indo-Chinese flavours. On weekends, TIIGO bar and beach club becomes the life of the party with sunset drinks, bar bites, sweeping sea views, a sizzling grill and live DJ sets. If you’re looking for something extra special, Montigo’s chefs can organise a Private Dining experience at your villa or at a favourite spot around the resort. This one’s especially tailored – from an intimate dinner for two or an elaborate dinner for 10, every detail is only about you. A stay at Montigo Resorts, Nongsa is incomplete without a visit to the Montigo Spa where traditional massage techniques, age-old knowhow, and homemade scrubs using garden-fresh ingredients and specially-

created oils are delivered in indigenous bamboo huts making such ultimate pampering one of the most unique spa experiences.

Sports and activities From tennis and yoga to fishing and cooking, golfing, and going on a jungle trek, magical boat ride or kampong bike trail, Montigo has got something exciting for everyone. With the Resort as the backdrop, you may enter a world of wonderment as you feed your curiosity and embark on a journey of a lifetime.

PROFILE

TOTT

Corporate Cook-off Cook up a storm at your next team-building event with ToTT

ith more than 200 corporate events under our belt, you can trust that ToTT is the best choice for your team-building event needs.

Our space Established in 2010, our 36,000 sq ft kitchen wonderland at Dunearn Road comes complete with two state-of-the-art cooking studios, a Bake&Go corner, a bistro, Lil’ ToTT area, and a well-stocked retail section. Our studios can accommodate up to 150 people and are fully equipped with premium cookware, televisions and cameras for an enhanced cooking experience. ToTT recognises that every team is different and special, and you can plan your event the way you want it with our highly adaptable event space. Enjoy the convenience that ToTT has to offer when you adjourn to the 150-seater Bistro after your teambuilding session to savour your culinary creations in comfort.

Our team-building challenges Customise your own programme or choose from our three exclusive team-building challenges. The exciting challenges are designed to encourage problem-solving and leadership through cooking, while allowing participants to hone their skills in communication and strategic planning. Activities can be tailored to your company’s needs, depending on the participants’ level of culinary prowess. Every challenge is facilitated

ToTT Store ToTT @ Dunearn: 896 Dunearn Road #01-01A S589472 Tel: 6219 7077 ToTT @ Suntec: Suntec City Mall, 3 Temasek Boulevard #02-427 Singapore 038983 Tel: 6238 1578 Email: cookbakehost@tottstore.com Web: www.tottstore.com

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by a chef instructor, and companies can choose from ToTT’s diverse range of partner chefs. Each chef has his or her own unique culinary repertoire and style of delivery, allowing you to pick the one that best suits your group. If you would like the freedom of planning your event from scratch, our studios are also available for hourly rental. ToTT’s trained staff would be glad to assist you on our premises. For smaller events at a more central location, look

no further than our new ToTT@Suntec store with an open-studio which can accommodate up to 12 persons. All participants will get to take home our complimentary ToTT aprons and certificates.

Plan your event with ToTT today! We specialise in: • Corporate Events: - Corporate Teambuilding - Press Events - Product Launches - Client Appreciation • Social Events: - Photoshoots and Filming - Birthday Parties - Bachelorette Parties - Baby Full-Month Parties Get started by filling in an event booking form on www.tottstore.com.

PROFILE

MARINA AT KEPPEL BAY

Work as a team, sail as a team N

estled on the exclusive Keppel Island, the award-winning Marina at Keppel Bay is the centrepiece of the premier Keppel Bay waterfront precinct. The Marina offers customisable events with breathtaking waterfront views at venues such as The Wine Glass, The Island Suite and Keppel Island Plaza. For those who prefer a taste of the high life out at sea, Marina at Keppel Bay also presents premier yachting experiences, with a fleet of luxury motor yachts and sailing yachts available for charter - perfect if you are looking for an exceptional team bonding venue!

Teambuilding on the high seas Keppel Bay Sailing Academy (KBSA) is part of a suite of offerings by Marina at Keppel Bay. The first sailing academy in Singapore to provide sailing courses accredited by UK-based Royal Yachting Association (RYA), KBSA offers sailing courses as well as corporate sailing programmes. KBSA’s teambuilding activities are highly customised and built around the goals and needs of their corporate clients. Strengthen team unity and stretch yourself to the

limit through experiential learning onboard the yachts and bond through a new adventure.

Sail the Seven Cs Corporate Programme • Character The various roles onboard a yacht can be likened to those in the workplace. These roles vary in complexity and physical demands, allowing individuals to discover each other’s unique character and strengths. • Collaboration Sailing is a proven team sport as the yacht will only perform optimally with a good leader and a well-coordinated team. Individuals must display

•

Keppel Bay Sailing Academy Tel: (65) 6303 8448 Email: enquiry@kbsa.com.sg For charter and event enquiries, Tel: (65) 6303 8448 Email: enquiry@marinakeppelbay.com

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•

several qualities such as initiative, trust, integrity and the ability to work in sync. Communication Teams will learn the different methods of communication and adapt to the most suitable means for each situation. Debriefs after each activity help to improve the team’s communication techniques. Change At sea, one faces the volatility of the wind, tide, sea state and weather. In any company, external factors such as market trends, political events and even natural disasters, forces the organisation to take certain measures. The

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ability to respond and adapt helps the company to progress, and the same applies while sailing a yacht. Crisis Management Anticipating potential crises before they occur will increase chances of success. During training, problems simulated will test the team’s creativity, resourcefulness, readiness and responsiveness. Cheering Cheering sessions are held to debrief and encourage, as well as celebrate milestones, keeping the team motivated. This enables the team to focus on the big picture and provide constructive feedback while evaluating the current progress. Common Goal The underlying objective of the entire programme is to cultivate team cohesiveness in order to arrive at their destination. Combined with the six other Cs, the essential qualities that enable a company to succeed will be developed.