HRM 15.11 Supplement

Next-generation serviced residences Choosing the right place to call home ISSUE 15.11

Asia’s Top Serviced Residences Guide 2015

ASIA’S TOP SERVICED RESIDENCES NEWS US

GLOBAL

MILLENNIALS EXTEND THEIR STAYS THE TRUE MERCEDES-BENZ OF APARTMENTS Nearly half (48%) In collaboration with the Frasers Hospitality Group, of all US business Mercedes-Benz is now offering premium business travellers have used apartments, according to eMercedesBenz, an online publication an extended stay produced by the automobile brand. accommodation The apartments, which are part of the ‘Mercedes-Benz Living @ service in the Fraser’ pilot project and designed by Mercedes-Benz Style, are expected past 12 months, to have cutting-edge design, innovative technologies and integrated according to transport solutions. Guests can experience the “modern luxury” that is research from the Global Business Travel synonymous with the brand in a unique living environment.

Association (GBTA) Foundation.

Targeted at business travellers and individuals who are seeking style and The Extended Stay Accommodations: comfort, these 50 to 100 square-meter apartments are reportedly inspired Awareness, Supply and Demand study revealed by the interiors of the company’s current vehicle range. They aim to Millennials (aged 18 to 34) used extended stay recreate the spaciousness and ambience of a Mercedes-Benz vehicle. accommodations more than any other group, The larger apartments include two bedrooms and a large living and with 72% staying at one for international dining area. business travel in the past year.

The living spaces will each feature a “Black Magic Wall”, a media wall Some 48% of employees aged between 35 which incorporates the Mercedes-me smart TV app. In the near future and 54 turned to extended stay the media centre will also enable guests to book a chauffeur accommodation during the same time service, rental cars on demand, or access information such as period, and 26% of employees above 55 the latest public transportation details. years old preferred such arrangements.

The apartments are available in London from autumn this year. growth was recorded in the serviced apartment The top reasons as to why business Singapore is also slated to host these apartments in early 2016. industry in the past year. travellers preferred extended stay According to the Mercedes-Benz website, there’s a high Source: Association accommodations were the fully equipped possibility these serviced apartments will be built in business for Serviced kitchens provided (45%), amenities centres around the world, depending on the success of pilot Apartment Providers (40%) and the residential feel (36%). projects in London and Singapore.

However, 29% of US-based “Once we have successfully concluded the pilot phase in spring international business travellers said that 2016, we will be looking to come to a decision with our strategic partner about they had experienced challenges booking rapidly expanding the ‘Mercedes-Benz Living @ Fraser’ concept to other their own extended stay accommodations with cities,” Wilfried Steffen, the company’s Head of Business Innovation said. minimum stay requirements. Twenty-one per cent cited limited numbers in this category of GLOBAL accommodations, while 20% said a lack of reviews from previous guests has influenced their choice.

Joseph Bates, GBTA Foundation Vice President of Research said, “Companies that provide extended stay accommodations should address More business travellers are now using Airbnb for their accommodation on the challenges noted by becoming more flexible the road, an article by Bloomberg Business has found. The company now with minimum stay requirements, providing an plans to introduce a revamped Airbnb for Business platform, which will up-to-date website listing amenities and guest include a central billing system and a dashboard for HR practitioners and reviews, and increasing the supply of extended travel managers. stay accommodations available.”

Recently, BridgeStreet Global Hospitality, a hospitality solution offering The study also showed higher satisfaction serviced apartment experience for travellers, announced a partnership levels at extended stay hotels (94%) and with Airbnb to expand the Airbnb for Business product suite offerings to corporate furnished accommodations (87%), as BridgeStreet’s client base. compared to accommodation rentals (74%).

“Long-term travellers want more than just access to a place to lay their “International extended lodging, especially head; they want to get to know their city, the neighbourhood bookshop, and in the form of corporate furnished apartments, the best place for coffee. They want to live like a local, whether that means are really the final frontier in business lodging,” staying in a Victorian home in San Francisco or a loft in Paris. BridgeStreet said Rajeev Goswami, CEO of WWStay. is an incredible company to work with to help give any person from any Produced in partnership with WWStay, company a truly unique experience when they are traveling for business,” the study was based on an online survey of said Chip Conley, Head of Hospitality, Airbnb.

1,000 US-based employees who travelled Describing it as an “intuitive” collaboration, Sean Worker, BridgeStreet internationally for business during the 12 Global Hospitality’s CEO said the partnership will “strategically position” months to September 1 this year. its services to Airbnb’s corporate travel audience.

14%

AIRBNB MAKING INROADS IN BUSINESS MARKET

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PROFILE

CITY DEVELOPMENTS LIMITED

Your one-stop leasing solution in Singapore S

ingapore’s trusted name in property since 1963, City Developments Limited (CDL) is a Singapore-listed property and hotel conglomerate specialising in real estate, hospitality and facilities management.

As one of Singapore’s biggest landlords, CDL has developed over 36,000 luxurious and quality homes catering to a wide range of market segments.

Looking to lease a home?

CDL provides you with an exceptional choice of properties; located at coveted addresses such as Orchard Road, Grange Road, Sentosa Cove and Marina Financial District.

With a myriad of flexible leasing options including furnishing, housekeeping services and lease terms, there is a residential experience tailored to every need.

Property Highlights:

The Residences at W Singapore – Sentosa Cove – The Best of Waterfront Living Situated parallel to the waterway on Quayside Isle, The Residences at W

City Developments Limited Tel: +65 6877 1818 Corporate: www.cdl.com.sg Residential (for lease): www.leasecdlhome.com.sg Residential (for sale): www.cdlhome.com.sg

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The Residences at W Singapore — Sentosa Cove Singapore – Sentosa Cove fuses striking architectural forms with the natural elements of a garden and a marine environment.

With landscaped spaces, pool terraces and boating berths, residents get the best of a waterfront lifestyle. The tree-lined boulevard also allows residents to admire their proximity to the sea – just visible between the stylish, contemporary buildings.

Besides panoramic views, the units also offer an array of unique architectural elements including private lifts, art sculptures and balconies. Amenities include a clubhouse, outdoor seating area, pool deck, Jacuzzi, barbecue pit, play pool, infinity pool, cabanas, spa beds, mooring berths, playground and a viewing deck.

• Services include: complimentary weekday

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breakfast, concierge and a buggy service.

• Optional Amenities: Housekeeping and furnishing

Cliveden at Grange – Haute Luxury Landmark Towers spiralling in an elegant swirl and exquisitely manicured lawns greet you as you stroll into a world of prestige.

This masterpiece by renowned architect Carlos Ott promises exclusivity and privacy, with only one apartment on each level, offering you the glorious views of Orchard Road and beyond in absolute privacy.

With Orchard Road and Singapore Botanic Gardens close at hand, Cliveden at Grange is cosseted by a myriad of indulgences and conveniences. Five-star entertainment, shopping and dining at Marina Bay Sands are also minutes

away from your residence.

A short drive is all you need to get to the CBD when work comes calling.

Within the expansive estate is a three-storey clubhouse that offers privileged access to a plethora of wellness amenities. A relaxing day can be spent revitalising in hot spas and steam rooms at The Sanctuary or enjoying a good read in the Reading Room. In the Rejuvenating Space, residents can work out at the Wellness Room or treat guests to culinary masterpieces prepared by master chefs at the Outdoor Gourmet Area.

Other facilities include a 50-metre swimming pool, children’s playground and a tennis court.

• Optional Amenities: Furnishing

Cliveden at Grange

PROFILE

WILBY RESIDENCES

Wilby Residences.

The city’s best kept secret Wilby Residences

Designed for your comfort, Wilby Residences offer a span of 318 serviced apartment units in Singapore. Wilby Estate International boasts of well-founded experience in serviced apartment management for 35 years and counting. In line with our core value to provide luxuriant stay experience, Wilby Residences became the first serviced residence in Singapore to offer PURE Certified allergyfriendly apartments. Our properties are ideally situated in two prime locations to meet any business needs, holidays, short or long- term accommodation in Singapore.

Both offer comfortable living spaces and efficient work environments for work, life and play. With a team of dedicated and experienced service professionals, guests can naturally be assured of exceptional support throughout their stay.

Wilby Central Wilby Central has 138 serviced apartment units enviably located in the Bras Basah - Bugis district where all life’s luxuries and

Wilby Residences Wilby Bukit Timah 25 Wilby Road, Singapore 276300 Tel: 6305 0505 Email: bukittimah@wilby.com.sg Wilby Central 15 Queen Street, Singapore 188537 Tel: (65) 6868 1888 Email: central@wilby.com.sg Web: wilbyresidences.com

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necessities are simply a stroll away. The 20-level building offers stylishly designed studio and two-bedroom apartments furnished with modern amenities and furnishings surrounded by entertainment venues, shopping malls and cultural centres. Nestled on Queen Street, Wilby Central provides an ideal accommodation for both business and leisure travellers in the heart of Singapore. As part of the continuing efforts to promote a quality living environment for guests, Wilby Central is fully equipped with Plasmacluster Ion Generators from Sharp that break down unpleasant odours and eliminate allergens to create an oasis of well-being. Enjoy the ease of access travelling and exploring other parts of Singapore by the nearest Mass Rapid Transit (Bras Basah MRT). With vibrant interiors and convenience at your doorstep, experience this luxury living at your urban home in the city.

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Wilby Bukit Timah Embrace laid-back comfort tucked among the greeneries in Wilby Bukit Timah. Blessed with lush sceneries and generous spaces, it’s the perfect home for expatriates and their family members.

Concealed from the city buzz, Wilby Bukit Timah provides 180 serviced apartment units in one and three-bedroom options completed with balconies. Situated along Wilby Road in the upmarket residential area of Singapore along with quick access to the city, getting to work, grocery-shopping or dining out is a breeze. Take a stroll to Turf City where

you will find a delectable range of restaurants and supermarkets or hop onto our shuttle bus traveling through Holland Village and the city centre for an array of café and bars. Designed to meet any work or domestic needs, enjoy a read while soaking in the Jacuzzi or lounge by the pool to relax and unwind those blues.

With facilities such as tennis courts and a gymnasium decked with a range of equipment and weights, fire up your body with variation of workouts. Away from the hustle and bustle, immerse in the tranquil of your home at Wilby Bukit Timah.

Some secrets are meant to be shared.

A luxurious concoction of great comfort, intimate moments and impeccable service.

It was meant to be a secret, until now.

The city’s best kept secret. wilbyresidences.com

A member of Tan Chong International

Wilby Bukit Timah 27 Wilby Road Singapore 276300 +65 6305 0505 +65 6468 0497 bukittimah@wilby.com.sg

Wilby Central 15 Queen Street Singapore 188537 +65 6868 1888 +65 6868 1898 central@wilby.com.sg

PROFILE

8 ON CLAYMORE SERVICED RESIDENCES

A stay to remember

at 8 on Claymore Serviced Residences 8

on Claymore Serviced Residences is synonymous with personalised services, boasting an ideal location aimed at both business and leisure for a long-term stay in Singapore. Managed by the award-winning business hotel, Royal Plaza on Scotts, 8 on Claymore Serviced Residences hopes to deliver the intangibles that make guests feel at home.

8 on Claymore Serviced Residences is situated at the heart of Orchard Road. A gourmet 24-hour supermarket, banking services and world-class healthcare services are all within walking distance.

It is also easily accessible from Orchard Mass Rapid Transit (MRT) train station, which connects you to the rest of the city. If shopping is on the agenda, different malls offering a wide selection of retail, dining and entertainment experiences are just at the guests’ doorstep.

Patrick Fiat, General Manager and Chief Experience Officer (CEO) of 8 on Claymore Serviced Residences, remarked, “We

8 on Claymore Serviced Residences 8 Claymore Hill, Singapore 229572 Fax: (65) 6737 8688 Email: info@8onclaymore.com.sg Web: www.royalplazagroup.com.sg

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want our guests to have a memorable experience with us and have stories to tell about Singapore, about 8 on Claymore Serviced Residences and about our staff when they are finally home. We like to address them by their first names, understand their distinctive preferences and create unforgettable and sometimes, amusing experiences for them.

This is our benchmark and definition of personalised services in hospitality at 8 on Claymore Serviced Residences.” Fiat is also the General Manager for Royal Plaza on Scotts.

8 on Claymore Serviced Residences is a member of Preferred Serviced Residences, a collection of Preferred Hotels & Resorts. 8 on Claymore Serviced Residences offers 85 varied units of living spaces configured to accommodate different travellers and residents.

From chic studios, two- or three-bedroom residences to a spacious penthouse, all units are furnished with a washer and dryer, and a well-appointed kitchen with superior appliances that provide guests with the choice of cooking and entertaining at home.

At 8 on Claymore Serviced Residences, Guest Services Executives welcome guests with a personalised orientation tour and

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3 bedroom residence

Residents’ Lounge exterior impeccably attend to their needs for their entire stay.

Other privileges include a thoughtful welcome hamper with essential items as well as luxurious bathroom amenities from Asprey Purple Water collection for guests to indulge in after their travels. Buffet breakfast is served daily. Housekeeping services are available on weekdays, excluding public holidays. Complimentary high speed internet and

a wide selection of cable channels are provided in all residences.

In addition, 8 on Claymore Serviced Residences offers resortstyle elements such as an outdoor pool with an open air deck, cabanas and a barbeque area amidst a tropical setting. There is also a state-of-theart gym with Technogym equipment and a children’s pool so that the kids are not left out on the fun.

“TECH-ING�

UP THE PLACE While technology has long been a key component of the hospitality sector, it has now specifically entered the domain of serviced residences specifically. HRM shares how some accommodation providers are tapping on the latest tech offerings to increase efficiency and improve the overall guest experience Sham Majid sham@hrmasia.com.sg

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NEXT-GENERATION SERVICED RESIDENCES FEATURE

Working Space – Pan Pacific Serviced Suites

A

ndrew Yee, General Manager, Pan Pacific Serviced Suites Orchard Singapore, says that part of the organisation’s technological service offerings for its guests includes the Avaya IP phone that offers convenience with its one-touch service.

“This makes it easy for our guests to navigate and to get their necessary items with ease. We also have a complimentary Press Reader offering through our Wi-Fi network that allows the downloading of magazines and newspapers from all over the world in different languages – all free of charge for our residents,” says Yee.

“Our back-of-house works order support system allows us to track jobs done, and expected response times for preventive maintenance works.”

Meanwhile, Tonya Khong, Area General Manger, Southeast Asia, Frasers Hospitality, reveals that in addition to high-speed Wi-Fi, Frasers offers an e-concierge service to provide travellers with updated information on the property and on the city. This service comes in place of the conventional inroom compendiums, which often contain out-dated information.

“Available online as well as on location, e-concierge aids residents with pre-arrival research and useful insights on the transportation system, security, places of worship, embassies and consulates, international schools, local attractions, public holidays, airline information, celebration and festivals, food and entertainment options and event highlights,” Khong elaborates.

According to Khong, technology has been a crucial enabler at Frasers.

She says it helps its residents settle in as quickly as possible, and the organisation’s focus has always been on closing the gap between residents’ experiences at home and at Frasers’ residences.

The intensive utilisation of technology by serviced apartments providers should not come as a surprise.

According to a new report from hotel consultancy firm HVS London, serviced apartments are poised to make better use of technology, and also offer smaller units.

HVS director and report author Arlett Oehmichen cited that the next generation of serviced apartments will be likely to channel its energies on the better utilisation of technology.

The technological boom Henrietta Chong, General Manager, Great World Serviced Apartments, says technology has impacted the lives of everyone, including those working in the hospitality industry.

“It is able to take over the routine work, which was handled by human beings, in a more efficient manner,” Chong states.

However, she says one drawback of technology comes in the form of a “sharing economy” that has also placed a lot of pressure on the hospitality industry.

“Apps such as Airbnb have been able to spot the ‘gap’ and this may have taken a big chunk of the business from the hospitality industry,” explains Chong.

Nevertheless, she acknowledges that the world is now an interconnected one, and that this inter-connectivity is facilitated by technology.

“Most guests, especially people travelling on business, seek connectivity for their business requirements. Hence, it’s a necessity for properties which are ISSUE 15.11 SUPPLEMENT

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FEATURE

NEXT-GENERATION SERVICED RESIDENCES

A smart living experience in Ascott Smart home technologies look set to be a staple in Ascott’s serviced residences across over 20 countries globally from next year.

According to a press release by Ascott, the serviced residence provider will design a nextgeneration serviced residence that will afford guests a unified “smart living” experience.

The technology will allow guests to control and manage devices within the serviced residence through a single application which connects personal and home devices — from refrigerators and washing machines to smart TVs, smartphones and even wearable devices — all through a single integrated platform and server.

In order to realise this goal, Ascott has joined hands with Samsung Asia, to jointly craft “Internet of Things”-ready smart solutions customised for its serviced residences. It makes Ascott the first global serviced residence firm to embrace smart home technologies.

Ascott is planning to test the new technologies at selected Ascott serviced residences in the first half of 2016, with plans to roll out across all its properties in phases.

after this business to be updated in their technology servings.”

Her counterpart Khong stresses that there is no denying the impact technology has had on the hospitality industry.

“It has influenced communication, mobility, how bookings are made, the efficiency of back-end processes, customer interaction, feedback and the sharing of experiences,” she says.

Tellingly, Khong says that as the world evolves to become increasingly technology-dependent, residents’ expectations become more digitally inclined.

“Gadgets and conveniences such as iPod docking systems, multi-unit charging stations, high-speed seamless internet connectivity and the ability to research, make bookings, changes and special requests via mobile are what residents have come to expect,” she surmises.

Khong adds that the advantages of technology do not only stop with residents.

“Technology has also enabled us to track trends in behaviour and expectations of our residents through our Fraser World guest recognition programme, which gives us the ability to not only interact and reward our loyal residents, but to also acquire data that gives us the competitive edge 10 ISSUE 15.11 SUPPLEMENT

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to better understand their needs,” elaborates Khong.

“For us, technology and innovation will continue to be key factors in our growth as we continuously look to further enhance our residents’ experience and improve operational efficiencies.”

Khong says that just as technology has become a basic need that helps people lead more efficient lives in general, business travellers seek technology to help them travel smarter, be more time efficient, reduce unnecessary hassle, and increase productivity.

“In other words, they are looking to seamlessly recreate the technology experience they have at home and at their work place while on overseas assignments,” she adds.

Yee also says technology is everywhere in today’s society and that it is necessary for every organisation to embrace it.

“You can see how the hospitality scene has changed with technology with the reservation modes available today. We now have many faceless transactions through online booking platforms which also allow instant confirmation,” he explains.

“This ultimately increases the speed at which transactions are now made.

Hence, it’s inherently important for the information on our website to always be accurate, clear, and up to date.”

In fact, Yee says some guests prefer to

give feedback electronically.

“Guests prefer the touch of a button and getting instant confirmation rather than making calls. Speed is now of the essence in our fast-paced society,” he adds.

More than just Wi-Fi If serviced apartment providers think that being technologically savvy simply encompasses the provision of Wi-Fi only, they are seriously mistaken.

Khong stresses that in today’s context, it is no longer just about providing Wi-Fi, but also a fast, free and seamless connection throughout the entire property.

“This means having higher bandwidth capabilities to meet residents’ usage habits that now more frequently include the downloading of large files, video calls and video streaming across multiple devices,” she explains.

Khong reveals that having an online resource which residents can easily tap into anytime and anywhere helps Frasers’ residents familiarise with their new city of residence so that they feel comfortable and confident in their new environment and focus on their main task – their work assignment.

Chong says automation is a key benefit that guests appreciate.

“There are certain parts of our operations, which we feel, can be automated through technology,” says Chong.

These include services such as being able to make bookings via smart device friendly booking websites.

“Our compendium is also displayed on the guest’s smart television via a thumb-drive. The utility usage is tracked by Wi-Fi-enabled meters.

Guests are also used to keyless access to their apartments and lifts,” she states.

“Our guests nowadays are tech-savvy and most of them feel more at ease in being able to get services themselves through technology rather than dialling up to the reception counter to wait for services. This gives them the flexibility

NEXT-GENERATION SERVICED RESIDENCES FEATURE

and liberty, to attend to certain operations themselves.”

According to Yee, Wi-Fi nowadays is a given in any serviced suite complex.

“We also have fibre optics to support faster broadband speeds,” he says.

Yee says the Pan Pacific Serviced Suites Orchard Singapore’s tracking system helps to improve productivity at the back end, with less coordination and wastage of time and resources.

He says guests’ experiences no longer require anyone to be on standby just to answer phone calls; which paves the way to a more productive use of manpower.

“It also allows faceless feedback from guests and means we can quickly work with the guest to resolve any issues that may arise,” he remarks.

Yee says being able to read one’s own native newspaper or magazine on a handphone or tablet brings the guest a step closer to home.

Who needs the technology?

It should come as no surprise as to who are the tech-savvy niche target audience serviced apartment providers are looking to please.

“Millennial business travellers are generally the ones at the forefront of embracing new technology,” Khong discloses.

“They are always open to exploring alternative ways to doing things and are quick to adopt new technology habits that are in-trend.”

However, she says the demand for higher speed internet access, for example, is now a normal provision and a need that cuts across all of Frasers’ resident profiles and age groups.

“As serviced residences, we also cater to the technological needs of the entire family, where they need to remain connected with not only their friends and family while overseas, but also, to create new social media experiences in their new country of residence,” Khong explains.

Meanwhile, Chong says those travelling on business as well as the younger tech savvy customers are major advocates of technological features.

The slow death of TLC? As serviced apartment providers pull out all the stops to be technologically friendly, is there a danger that this may dampen guest experience in terms of the old-fashioned but extremely important friendly touch?

Chong says technology does remove the human touch to a certain extent.

For example, the notion of checking in without having to approach the service desk can appear foreign at first.

“A machine is not able to serve with passion or courtesy. It is merely programmed to deliver,” explains Chong.

“Then, the customer’s feedback will be matched equally with coldness and apathy, since they leave their complaints on the voice mail, instead of being attended to.”

Chong stresses that staff at Great World are careful that technology does not usurp the “human touch” aspects of its business.

“Nothing can replace a warm-hearted greeting. We listen to our resident’s feedback with empathy,” she says.

Meanwhile, Yee discloses that many residents within Pan Pacific Serviced Suites Orchard Singapore premises prefer the traditional hardcopy method

of feedback. He says it is important for his organisation to cater to both types of guests.

“Embracing the different channels of receiving feedback is the ultimate aim for us to be able to respond to guests’ feedback and to manage guests experience better,” he explains.

“Complementing technology with the human touch as a closure will be a great way to bring about some soft touches to guests’ experience.”

Khong also admits that while technology continues to contribute to increasing efficiency and productivity, the human touch is still what makes the difference between a “good” experience and a “great” one.

“At Frasers Hospitality, we believe in ‘high-tech for high-touch’,” she says. “Instead of replacing human interaction with automation, technology is used to enhance the human touch and provide residents with more options to choose from.”

“For example, with the e-concierge facility, guests can choose to access information independently, or still opt to approach any of our staff who are also excellent resources of information and who are able to provide recommendations.”

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PROFILE

THE ASCOTT LIMITED

Discover your second home with Ascott T

he Ascott Limited is a Singapore company that has grown to be the world’s largest international serviced residence owneroperator with more than 250 properties in over 90 cities spanning more than 25 countries across the Americas, Asia Pacific, Europe and the Gulf region. The company’s global presence means that executives need to only work with one party for their accommodation needs wherever they travel to for assignments.

The company’s three award-winning brands - Ascott, Citadines and Somerset, which cater to different lifestyle needs, further ensure there is a suitable apartment for every executive. With five serviced residences in Singapore, there’s bound to be a residence suited to your needs and preference.

The luxurious serviced suites of Ascott Raffles Place offers discreet and personalised service in an exclusive environment, and frequently welcomes top executives, government dignitaries and industry leaders. Citadines Mount Sophia caters to savvy,

The Ascott Limited Tel: (65) 6272 7272 Email: enquiry.singapore@the-ascott.com Web: www.the-ascott.com

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independent travellers who want high-quality accommodation that provides the flexibility to pay only for the services they require.

Designed for those with families, the three Somerset residences, namely Somerset Bencoolen, Somerset Liang Court and Somerset Orchard, feature more childrenfriendly facilities such as playgrounds, playrooms and swimming pools.

These fully-furnished serviced residences in Singapore are centrally located and within close proximity of the Central Business District.

This is a plus for executives as it saves them much travelling time. Conveniences like F&B, entertainment centres and international schools are nearby, catering to the needs of individuals and executives with families. Beyond prime location, the residences are

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Wi-Fi enabled and come with complementary internet access offering excellent business connectivity and maximum comfort. Executives will not come back to just an accommodation. Instead, they will return to familiar faces, welcoming surroundings and the assurance that their needs will be taken care of.

The serviced residence recognises the difficulties some guests may face when settling in a new environment.

As such, they have a host of curated Ascott Lifestyle experiences for their guests

to participate in during their stay. These experiences ranges from local cultural tours, to gastronomical adventures and even wellness packages. All these are available via a specially created microsite (www. the-ascott.eoasia.com) that can be easily accessed and experiences are bookable even before their guests checks into their residence.

These are just some of the ways Ascott goes the extra mile to make executives’ stay a memorable one.

Because life is about living.

Enjoy 15% early bird savings when you book in advance It pays to plan your travels to Singapore in advance. Make your reservation 21 days in advance and enjoy 15% off our Best Flexible Rates. Promotion is valid for stays from 1 October 2015 to 31 December 2015.

Visit www.the-ascott.com for more information.

Now Defining Global Living in Singapore Our Serviced Residences in Singapore Ascott Raffles Place • Citadines Mount Sophia Somerset Bencoolen • Somerset Liang Court • Somerset Orchard

Ascott Raffles Place Singapore

Citadines Mount Sophia Singapore

From the spacious exclusivity of Ascott, to the vibrancy of independent city living at Citadines, or the pampering touches for the family at Somerset, there is a serviced residence designed to make you feel at home. Because life is about living.

Somerset Liang Court Singapore

Enjoy Ascott’s Best Rate Guarantee | www.the-ascott.com | +65 6272 7272

With three award-winning serviced residence brands, we welcome you to enjoy our renowned hospitality in more than 250 properties in over 90 cities spanning more than 25 countries across the Americas, Asia Pacific, Europe and the Gulf region.

PROFILE

FAR EAST HOSPITALITY

About Far East Hospitality

Village Residence Robertson Quay

F

ar East Hospitality Holdings (Far East Hospitality), a premier hospitality assets owner and operator, is a 70-30 joint venture formed in 2013 between Far East Orchard Limited (a listed company under Far East Organization) and The Straits Trading Company Limited. In the same year of its formation, Far East Hospitality through its wholly-owned subsidiary Far East Hospitality Investments (Australia), completed a 50-50 joint venture with Australia’s Toga Group.

With the joint ventures, Far East Hospitality has established itself as a regional hospitality owner and operator with a sizeable overseas network. It now has a combined portfolio of more than 13,000 rooms

Far East Hospitality For more information, visit www.stayfareast.com.

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under management across close to 90 hotels and serviced residences in seven countries – Australia, Denmark, Germany, Hungary, Malaysia, New Zealand and Singapore –, and also owns 13 hospitality assets in Australia, Denmark and Germany. Far East Hospitality’s stable of nine unique and complementary brands – Adina Apartment Hotels, Medina Serviced Apartments, The Marque Hotels, Oasia Hotels, The Quincy Hotel, Rendezvous Hotels, Travelodge Hotels, Vibe Hotels and Village Hotels & Residences –, offers guests with a greater diversity of choices and locations.

Far East Hospitality’s two key markets are Singapore and Australia.

In Singapore, the holding company’s hospitality management arm, Far East Hospitality Management, operates the city-state’s largest hospitality portfolio comprising of 18 hotels and serviced residences.

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Backed by more than 50 years of real estate development and management expertise with a proven track record in hospitality asset enhancements and operations, Far East Hospitality Management carved a strong presence in Singapore specialising in the mid-tier to upscale hospitality sectors with its unique style of pragmatic hospitality that offers its guests fuss-free, authentic, local experiences.

Taking a customerfocused approach, Far East Hospitality does not follow the traditional star-rating system. Instead, it has moved towards segmenting its brands based on travellers’ profiles. It offers a unique style of pragmatic hospitality that anticipates and addresses the needs of today’s new generation of discerning travellers by providing comfort in specific segments without the excesses that guests do not want to pay for. For

instance, Quincy promises a stylish environment and upbeat atmosphere to cater to its profile of trendsetter guests; while each Village hotel and serviced residence takes on the character of the neighbourhood it is located in, with signature, locallythemed activities that enable foreign guests to live like a local. Far East Hospitality’s other serviced residences – Orchard Scotts Residences, Orchard Parksuites, Regency House and Far East Plaza Residences – also aim to provide convenience and comfort to the business executives with stateof-the-art infrastructure located in the heart of the Singapore city.

Orchard Scotts Residences

It’s so nice knowing even little things a r e t a ke n c a r e o f.

Widest Choice. Best Value. Great Service.

OUR COLLECTION

As Singapore’s largest serviced apartment and hotel operator, we offer the widest selection of well-appointed quality residences that are strategically located in expatriate-friendly districts. Besides our stellar locations, what makes Far East Serviced Residences the preferred brand for expatriates is our commitment to service excellence.

• Orchard Scotts Residences

Serviced residences should be more about service than just the physical space. We take pride in offering our signature 'home grown, world class' hospitality to our residents in every interaction.

• Orchard Parksuites • Regency House • Far East Plaza Residences • Sri Tiara (Kuala Lumpur) • Village Residence Clarke Quay • Village Residence Robertson Quay • Village Residence Hougang • Village Residence West Coast

Little things can add up to make a big difference.

Choose Far East Residences today.

Feel the difference, call +65 6428 8600 or email reservations@fareast.com.sg HOTELS & SERVICED RESIDENCES

www.stayfareast.com

PROFILE

PAN PACIFIC SERVICED SUITES BEACH ROAD, SINGAPORE

Where heritage meets modernity Experience modern living in the heart of heritage at Pan Pacific Serviced Suites Beach Road, Singapore

L

ocated within the vibrant enclave of Beach Road and Arab Street, bordering the city and Central Business District, the serviced suites offer an excellent choice of extended stay accommodation.

Stay in suites Each of the 180 stylish suites exudes a refreshing ambience with premium facilities and quality services, notably the 24hour Personal Assistants service, complemented by an array of professional support services including housekeeping and a suite of technology to make your stay as effortless as possible.

Residents have a choice of one-bedroom Deluxe, Executive and Premium Suites, which feature a living and dining area adjoining the bedroom. Our two-bedroom Premium Suites provide en suite bathrooms with bathtub and rain shower. In all the suites, you will find a washer-cum-dryer, as well as a fully-equipped kitchenette with premium appliances.

Work hard, play hard After a busy day of work or play, Pan Pacific Serviced Suites Beach Road, Singapore offers the ideal place to relax and rejuvenate; whether

For more information, visit www.panpacific.com

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Room View it’s in the state-of-theart fitness centre with its floor to ceiling windows, or the refreshing rooftop pool with its spectacular views across the city. There is also a Residents’ Lounge where you can unwind with an array of entertainment offerings, with options ranging from an Xbox video game console and a pool table, to a mini library.

Along with amenities to entertain you and help you relax, you can also enjoy complimentary fresh brews from the coffee machine. In the comfort of your spacious suite, your in-room entertainment experience includes a selection of local and cable channels, a blu-ray DVD player and an iPod docking station with audio speakers.

Living made easy To help make your stay as effortless as possible, arrangements can be made

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Rooftop Pool for grocery delivery directly to your suite. Laundry and dry cleaning, as well as ironing services, can be prearranged too. Also, 24-hour Personal Assistants are on hand to assist with packing or unpacking should you wish. Should you require it, a dedicated meeting room with state-of-the-art technology is available for your professional needs.

For residents’ added convenience, there is a

regular shuttle service to Suntec City, Shenton Way, Raffles City, Harbourfront, Biopolis and Orchard Road.

An on-site multi-storey carpark is perfect for residents who have their own car.

Whether you are staying for a week, a month or even longer at Pan Pacific Serviced Suites Beach Road, Singapore, you can guarantee that all your needs will be taken care of.

SHANGRI-LA APARTMENTS PROFILE

Sanctuary within a sanctuary S

hangri-La Apartments, Singapore is situated within the grounds of Shangri-La Hotel, which is widely acknowledged as one of the world’s best business hotels. Combining all the comforts of home, the apartments offer services by one of the most and renowned hotels in the world, in true Shangri-La tradition.

Located in the heart of the city, Shangri-La Apartments is just minutes away from Singapore’s main shopping and entertainment district of Orchard Road.

Recreational facilities at Shangri-La Hotel, Singapore

are simply unsurpassed in variety. In the midst of beautifully landscaped grounds are tennis courts, a large outdoor swimming pool and jacuzzi, a state-of-the-art Health Club and Singapore’s first CHI, The Spa at ShangriLa that draws inspiration from the origins of the ShangriLa legend, a place of peace, enchantment and well-being.

The hotel also offers exceptional dining options at award-winning restaurants.

These include international, classic Cantonese and authentic Southern Italian and Japanese cuisines as well as an indulgent high tea. The hotel’s international

buffet The Line, offers a 410-seater restaurant with a variety of cuisines from 16 theatre kitchens.

Residents at Shangri-La Apartments, Singapore can enjoy signing privileges at the Shangri-La Hotel and free membership at the hotel’s Health Club.

For more information, visit www.shangri-la.com/ singapore.

Shangri-La Apartments 1 Anderson Road, Singapore 259983 Tel: (65) 6213 4644 Fax: (65) 6734 0073 Email: serviceapartment.sls@shangri-la.com

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PROFILE

PARKROYAL SERVICED SUITES KUALA LUMPUR

Your local connection in the heart of Kuala Lumpur P

ARKROYAL Serviced Suites Kuala Lumpur is strategically located in the heart of Kuala Lumpur’s commercial, shopping and entertainment hub offering easy access to a variety of leisure and dining options.

Less than 45 minutes from the airport, the serviced suites is within walking distance of the Raja Chulan monorail, and provides an ideal base for experiencing all that this vibrant city has to offer.

Comprising 287 fully furnished apartments, with a choice of studios, as well as one- and twobedroom suites, guests seeking extended-stay accommodation will find that PARKROYAL Serviced Suites Kuala Lumpur offers everything they require for an unforgettable stay.

Find respite amidst the vibrancy of the city in the spacious suites that have been designed to suit the needs of the extended-stay traveller. The apartments offer stylish interiors with local touches that accentuate the soothing ambience, while at the same time providing comfort and functionality.

After a long day, unwind to your favourite tunes or

For more information, visit parkroyalhotels.com

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enjoy a movie on the home theatre system with a 40” LCD television, CD and DVD players. There is also complimentary wired and wireless Internet access to ensure that you are always connected, be it for work or play. All suites come with fully equipped kitchens for you to create tasty dishes from home or experiment with exotic local ingredients.

Keeping to your fitness routine is easy with the range of wellness facilities.

Whether it is leisurely laps in the swimming pool on level one or enjoying a revitalising workout at our fully fitted gymnasium, there is something to suit all fitness levels. You can also relax with a book by the rooftop pool, which provides access to the Jacuzzi and commands impressive views of the city skyline.

The residents’ lounge is the perfect place to mingle with fellow residents over a game of foosball or air hockey, or relax with a magazine or book from the in-house library. A business centre with meeting facilities ensures that you can manage your professional matters with ease.

PARKROYAL Serviced Suites Kuala Lumpur provides the best local connections to ensure that guests get the most from their stay. Our friendly PARKROYAL people are always ready to make recommendations of

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local hotspots and hidden treasures, helping ensure that you to get the most authentic experiences.

Hunt for bargains alongside locals at Petaling Street, the city’s Chinatown, or shop for high-street fashion at Bintang Walk, one of the most popular shopping streets for locals and tourists alike. For a spot

of sightseeing, the Kuala Lumpur Tower, Aquaria KLCC and Petronas Twin Towers are all a short distance away.

Whether you are staying for a week or a month, PARKROYAL Serviced Suites Kuala Lumpur will ensure that all your needs are taken care of, and that you experience the city like a true local.

FEATURE

LUXE LIVING

HOME

Choosing the right place to call

Night View — Treetops Executive Residences

HRM provides a round-up of the most luxurious serviced residences in Asia, and looks at how service providers are setting the bar higher to create more memorable stays Naadiah Badib

naadiah.b@hrmasia.com.sg

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S

ending employees overseas to international offices is becoming increasingly common in today’s business environment.

According to Global Mobility 2015 survey, 64% of multinational companies reported sending more employees overseas last year.

Healthcare, pharmaceutical and energy firms were key industries for

growth, with the lack of technical and management skills in foreign countries given as top reasons for relocating employees.

The US (20%) and China (14%) were the top destinations for international assignments, while emerging locations included Malaysia, Indonesia, Argentina, Kazakhstan, Colombia and Spain.

LUXE LIVING FEATURE

Tay Hock Soon, General Manager, Treetops Executive Residences, believes that it is essential for employees to feel comfortable despite being away from home.

“The personalised services at an accommodation provide a human touch to the overall experience,” he says.

“This is particularly true for employees who travel frequently for business, as they are away from their family members and friends most of the time.”

Dedicated to environmental sustainability, Treetops adopts a “green” philosophy that inculcates healthy living practices through adding greener touches within the living areas and surrounding environment.

“We hope to nourish the body and elevate the spirit of our guests for a more fulfilling mind, body and soul experience,” Tay shares.

Janneve Lee, Marketing Lead at Wilby Residences, suggests that providing guests with a consistent, proactive, and personalised service is vital in making their stay memorable.

“Travelling to and navigating around the serviced apartment should be easy and fuss-free. Check in and check out procedures should be seamless and efficient,” she adds.

“Duly responding to requests and initiatives taken by staff play a major role as well.”

Pauline Heng, Vice President of Sales and Operations, Ariva Hospitality, says being able to make guests’ experience memorable is key to ensuring they enjoy their stay at Louise Kienne

Smart and Sleek 2-Bedroom Apartment — Louis Kienne Serviced Residence Serviced Residences.

“Employees need to feel a sense of ‘home’ when travelling and the accommodation they choose should have the same standard, if not higher,” she adds.

Deciding factors At present, Wilby Residences has two prime locations at Central and Bukit Timah.

For each location, however, a different array of specialties is offered to accommodate to the needs of guests.

“Those who enjoy living in the heart of Singapore or have allergies would choose to stay at Wilby Central,” Lee says.

“The serviced apartments in Wilby Central are furnished with Sharp plasmacluster ionisers. These machines

What are your concerns?

As more companies send their employees abroad for overseas assignments, it is often HR’s job to ensure that the needs of these employees are met abroad.

According to the Cartus’ 2014 Trends in Global Relocation report, 77% of mobility managers are most worried about controlling costs while also meeting the business needs of each assignment.

Other concerns also include housing (47%) and compliance-related issues (45%).

In addition to these, the report found that “stealth expats”, visa and immigration issues are critical risks when relocating employees.

An overwhelming 83% of managers said they now see more need for upfront planning than ever before.

remove allergens and viruses in the air to promote comfort and wellbeing.”

Its other location at Wilby Bukit Timah caters more to those travelling with family.

“Guests who prefer a serene environment or who have children would prefer to stay at Wilby Bukit Timah which is surrounded by renowned educational institutions,” she shares.

“Wilby Bukit Timah has a kids pool and playground for the children to have some fun in.”

In addition, Louis Kienne implements a modern lifestyle designed for cosmopolitan travelers and seasoned city dwellers designed for business and leisure stays.

To ensure modernity, the apartments are fully furnished and provide guests with areas suitable for both their personal and professional lives.

“Residents we have spoken to, love Louis Kienne Serviced Residences as it’s a brand-new stylish apartment set in a relaxed neighbourhood with all the amenities and easy access to transport at the doorstep,” Heng says.

“Employees rate the property high on value for the design and clever use of space, which makes it very forward looking without compromising on comfort and quality.”

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FEATURE

LUXE LIVING

Singapore: A top destination for expats Singapore has been ranked the top destination in the world, according to The HSBC Expat Explorer survey.

This was due to the fact that the nation provides the right balance of career opportunities and lifestyle, and a stable economy.

It also scored the highest in terms of confidence in the economy, with 70% of expats polled being positive about the country’s financial direction.

This is compared to the average of 48% of expats in other countries expressing confidence in their adopted home.

Moreover, 59% of Singapore expats also think that Singapore is a good place for them to advance in their career, and another 53% feel that they are able to acquire new skills locally.

When asked to rank the countries based on career prospects, financial well-being, quality of life, and ease of settling for partners and children, Singapore came in first place, followed by New Zealand, Sweden, Bahrain and Germany.

At Treetops, all apartments feature high efficiency air filters for better indoor air quality.

Tay shares that it offers unique personalised services and eco-luxury experiences, which have been deemed to be a deciding factor for employees who are looking to stay in Singapore.

“Treetops is also the ideal retreat for any city dweller who wishes to escape the hustle and bustle of city life, without compromising on conveniences,” he says.

“Complemented with seamless hospitality and the inculcation of a healthy living experience, Treetops offers a conducive and environmentally-

Would you contemplate working abroad?

A whopping 97% of present jobseekers admit they would think about leaving Singapore for a chance to work abroad.

According to a survey by recruiting firm Hays, 85% of them would leave for better job opportunities, career development or exposure, while another 12% would depart for lifestyle aspects.

The remaining three percent would not think twice when given the chance to work in another country.

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friendly ‘home away from home’ for the most discerning traveler.”

Making it easier While public transport is readily available at the doorstep, Louis Kienne makes it a point to go the extra mile in providing morning shuttle services to a nearby train station.

“Our daily continental breakfast, self-laundry services, extensive cable TV channels and complimentary Wi-Fi are services we offer to make a long stay easier for employees who stay with us,” shares Heng.

At Treetops, guest services are open 24 hours in a bid to attend to the needs of guests even in the wee hours of the morning.

Daily complimentary breakfast, house-keeping services and facilities

Residents’ Private Haven at the Skydeck — Louis Kienne Serviced Residence such as gyms, swimming pools and barbeque pits are also one of the many accommodations that Treetops has to make each stay an easier one.

With its apartments designed to be an individual living environment, Tay shares that there have been increasing requests to accommodate additional family members within the same unit.

As such, Treetops’ two and threebedroom apartments are designed with dedicated living and dining areas, with comfortable space to house family members.

Wilby Residences offer a complimentary airport transfer to ease any concerns when first travelling to the apartments. The business also provides a daily shuttle bus service which travels through Holland Village and the City Centre.

Other considerations Safety, accessibility and comfort are the three key factors that Heng advises

Designed and furnished for comfort and enjoyment – Wilby Estate

LUXE LIVING FEATURE

employees to look out for in their accommodation.

This helps employees or HR to prioritise their needs into the given budget.

In addition to that, Tay specifies that the overall distance to workplaces, convenience of transportation to work destination, safety and provision of amenities, and high standards of services should also be considered.

“They should also consider the type of room where they stay, to ensure that they have ample and comfortable work space as well, and are able to have quality rest after a hard day at work,” Tay shares.

“In addition, having larger public spaces within the residential estate, such as a garden and a courtyard to enjoy a slow walk in or a nice pool area to relax at over the weekend, is also a very attractive feature to have, especially for longer business trips.”

This way, the employee can have more space for leisure or unwinding rather than being only restricted to the space inside the room unit.

Lee agrees that the entire complex should be taken into consideration.

“The location should be ideal and convenient by suited to their lifestyle.

The ease of access to city centres and connection to public transportation is crucial,” she says.

“Security of the serviced apartment and its area would be another factor to explore.”

Opting for quality Companies should always ensure that the welfare of their travelling employees is well taken care of.

“At Treetops, we believe that a good quality living environment is essential in maintaining the wellness of guests so that they can have a ‘home-awayfrom home’ to return to at the end of the day for proper rest , and recharge to perform their best for the next work day,” explains Tay. Particularly for mid to long term accommodations, Tay notes that sleep is essential for every guest at Treetops.

To stand out from the rest, it uses

2-Bedroom Apartment Units — Treetops Executive Residences

“The accommodation should make the employee feel at home, with ample living space and offer them a place where they know they are well taken care of” Tay Hock Soon, General Manager, Treetops Executive Residences. certified mattresses designed by top orthopedic surgeons and clinicians in all the apartments.

“With that, guests can enjoy a mattress that is ergonomically designed for correct orthopedic support and advanced comfort to improve the quality of sleep,” he adds.

For Lee, each and every stay experience at Wilby Residences is its own individual journey.

“Compromising quality in their stay would mean undermining of their comfort and service standards received,” says Lee. “After a day of hustle and bustle, everyone loves to return to their cosy nest and unwind. And so, it’s essential to opt for quality to enjoy top-notch service and support throughout the stay.”

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PROFILE

THE CLUB RESIDENCES BY CAPELLA SINGAPORE

Come home to paradise W

ith its beautifully landscaped surroundings and inspired architecture and interior design, life at The Club Residences by Capella Singapore presents a perfect union of the luxury of nature and lifestyle.

Designed as part of ultra-luxury resort, Capella Singapore, by awardwinning architect Sir Norman Foster, The Club Residences is a perfect retreat for busy executives looking for true resort living.

Nestled on 30 acres of lush green landscape, Capella Singapore offers an inspiring natural setting, just moments from the hustle and bustle of Singapore’s financial and shopping districts. The Club Residences is just a stone’s throw away from award-winning marinas such as Marina at Keppel Bay and One Degree ONE°15 Marina Club. Universal Studios Singapore, Sentosa Golf Club, Sentosa’s beaches as well as a plethora of activities and attractions are also in the neighbourhood.

Redefining luxury living for its long-stay

The Club Residences by Capella Singapore 1 The Knolls Sentosa Island Singapore 098297 Tel: +65 6591 5092 Email: theclub.singapore@capellahotels.com Web: www.capellasingapore.com

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guests with world-class facilities, finishings as well as a rare Singapore commodity, space; this luxurious option for longterm accommodation marries convenience with the prestigious Capella experience.

Through a lush network of tropical forestry, residents can enjoy panoramic views of the South China Sea or gardens from The Club’s 72 exquisitely designed suites and penthouses (which offer up to 3,821 sq ft of living space), or choose to set up a lavish sanctuary in one of nine standalone manors with private pools, offering Singapore’s largest long-stay unit

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accommodation of up to 5,640 sq ft.

Residents enjoy the convenience and privileged access to Capella Singapore’s facilities and services, including the cascading swimming pools and the award-winning Auriga spa, 24-hour inroom dining service to satisfy late night cravings, professional housekeeping and most importantly, security.

A hallmark of The Club Residential experience is the luxury of preferential service provided by Club Executives available roundthe-clock, seven days a week. From last minute midnight requests to planning of private parties,

nothing is impossible with our Club Executives.

Regular family and community engagement activities are among the recreation activities that help to foster a sense of belonging among residents; creating a true home away from home experience. The exclusive club lounge is home to activities including movie nights to a game of billiard.

Enjoy continental breakfast in the presence of views that overlook the ocean, or spend the afternoon sun bathing by the infinity pool. If the fitness centre and tennis court do not tickle your fancy, the Palawan Beach is a mere stone’s throw away.

PROFILE

FRASERS HOSPITALITY

Experience the award winning Frasers Hospitality F

rasers Hospitality Group is the hospitality arm of Frasers Centrepoint Limited that owns and operates properties under Frasers Hospitality and asset-manages third-party properties under Frasers Hospitality Trust.

Since its inception in 1998, Frasers Hospitality has grown from an initial 412 residences in Singapore to 129 properties, 77 key gateway cities and more than 21,000 keys worldwide across Europe, Middle East, Africa, North Asia, Southeast Asia, Asia Pacific and Australia.

Frasers Hospitality Trust is the first global hotel and serviced residence trust to be listed in Singapore, comprising of Frasers Hospitality Real Estate Investment Trust and Frasers Hospitality Business Trust. Collectively, the Initial Portfolio has a total of 1,928 hotel rooms and 842 serviced residence units.

Frasers Hospitality 491B River Valley Road, Level 8 Valley Point, Singapore 248373 Central Reservations (Singapore): +65 6270 0800 or Singapore Toll-free: 1800-FRASERS (372 7377) Fax: +65 6415 0519 Email: reservations.singapore@ frasershospitality.com Web: frasershospitality.com

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Fraser Residence Orchard, Singapore Frasers Hospitality operates serviced, hotel residences and boutique lifestyle hotels across five brands that cater to different market segments: • Fraser Suites, Fraser Place and Fraser Residence, Gold-Standard serviced residences catered to the extended stay needs of business executives.

• Modena by Fraser, second-tier serviced residences introduced in 2009 to cater specifically to the growing market niche of “road warriors” who spend most of their time travelling and seeking efficient products and services to support their lifestyle needs.

• Capri by Fraser, a designled urban-inspired hotel residence catering to the “always-on” lifestyle needs

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of Millennial travellers with e-efficiencies and the flexibility of choosing how they want to work, live and play.

• Malmaison, a collection of boutique heritage hotels in iconic buildings and individually-designed guest rooms that cater to travellers who dare to be different. It is also renowned for its exceptional brasseries and bars.

• Hotel du Vin, a collection of boutique lifestyle hotels offering quintessentially British hospitality. Hotel du Vin offers luxury with an old world charm and gastronomic pleasures of its renowned bistros.

A globally awarded leading hospitality group, Frasers Hospitality aims

Fraser Place Robertson Walk, Singapore to anticipate and to exceed customers’ evolving expectations through continuous innovation and intuitive service to deliver memorable experiences.

LOUIS KIENNE™ SERVICED RESIDENCES – HAVELOCK PROFILE

A fusion of the best in style and comfort L

OUIS KIENNE Serviced Residences in Singapore represents the wellconnected, modern lifestyle – an upscale concept designed for cosmopolitan travellers and seasoned city dwellers for business and leisure stays. Managed

by Ariva Hospitality, this modern 96-unit high-rise residential haven is perfectly tucked in one of Singapore’s oldest heritage community.

Centrally located with just a 25-minute drive from the airport as well as from the Central Business District, it is also just minutes away from the shopping and entertainment belts of

Orchard Road and Robertson Quay respectively.

Residents can easily access any part of the island via several bus services available at the Residences’ doorstep, or via a short walk to Tiong Bahru MRT station.

Essential amenities, such as supermarkets, banks, medical facilities, and a wide variety of delicious local dining options are all available within the vicinity as well.

Customised for individuals or for families on long or extended stays, all apartments are tastefully appointed in décor and stylishly designed for spacious and comfortable living.

Our amenities include a modern and fully equipped kitchen and premium quality beds. For recreation, residents will be delighted to head up to the sky-deck facilities for breeze and sunshine by the pool, or even host a BBQ with family and friends. Morning perks include Continental breakfast available daily and served at the Guest Lounge overlooking the pool.

Personalised services include our friendly Concierge, housekeeping serviced by regular staff who are familiar with residents’ habits, and 24-hour managed security.

At LOUIS KIENNE, we create the best time and

space for introspection; a time for relaxation, selfdiscovery and better living.

For enquiries on long-term stays or more information, visit www.stayariva.com

LOUIS KIENNE™ Serviced Residences – Havelock 554 Havelock Road, Singapore 169639 Tel: (65) 6591 9888 Fax: (65) 6591 9889 Email: Louis-Havelock@stayariva.com

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PROFILE

LANSON PLACE WINSLAND

Welcome to Lanson Place, your lifestyle expert L

anson Place operates unique hospitality concepts in the heart of Asia’s most exciting cities.

Our properties are located in prestigious city districts and stand out by providing the service and convenience of a luxurious hotel with the exclusivity and comfort of a private home. Our strength across all concepts lies in an impeccable service culture married to superior attention to detail, with well-appointed accommodation rich in style and sophistication. Lanson Place exists to extend a privileged lifestyle for our discerning guests.

Lanson Place is currently present in five primary Asian hubs – Beijing, Shanghai, Kuala Lumpur, Singapore and Hong Kong – and continues to expand into other Asian gateway cities. Our properties are always located close to a central business district, easy-to-access shopping and entertainments complexes as well as International Education Centres. Our colleagues deliver a highly personalised service,

creating a welcoming retreat for our guests and a haven from which to explore.

Background The brand was established in 1996. We are recognised by the industry, property owners and developers as one of the leading operators of serviced residences, serviced suites and boutique hotels in Asia. Our group presides over a rising network of properties with a shared management belief, distinct style and standard. A proven success, our properties are some of the most noted of their kind in every city where we have a presence.

Throughout China and other parts of Asia, Lanson Place sees the growing need for superior accommodation with personalised yet unobtrusive service. Group focus is on growth throughout the Asia-Pacific region with particular emphasis on China and South East Asia, bringing unrivalled Serviced Residences, Serviced Suites

Lanson Place Winsland Serviced Residences, Singapore 167 Penang Road, Singapore 238462 Tel: +65 6834 0880 Email: enquiry.lpws@lansonplace.com www.lansonplace.com

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and Boutique Hotels to increasingly demanding and sophisticated markets.

Our personalised hospitality experience drives our value As a wholly owned subsidiary of Wing Tai Properties Limited, a publicly listed company in Hong Kong, Lanson Place benefits from being part of a greater corporate experience. Wing Tai Properties Limited core businesses consist of property development, investment and management. This parental advantage gives Lanson

Place well-honed experience in property planning, development, investment and asset management.

Lanson Place Winsland Serviced Residences in Singapore is one of our first projects in Asia. It is one block behind Orchard Road, Singapore’s signature shopping, entertainment and commercial strip. It is situated right next to Somerset MRT station so residents are only 10 minutes from anywhere in Financial District. A stunning rooftop swimming pool with Jacuzzi is a major attraction of this property. One, two and three bedroom apartments are stylishly furnished with excellent bathrooms and fully equipped kitchens. A computer room, an exercise room and indoor parking are available. The property received the Best Serviced Apartment Award 2015 by Property during the HRM Asia Readers Choice Awards 2015.

PROFILE

GREAT WORLD SERVICED APARTMENTS

Truly, a home for everyone (pets too!)

G

reat World Serviced Apartments has been an ideal place to stay for thousands of expatriates, travellers and Singaporeans seeking both short-term and permanent accommodation.

Located in the prime River Valley residential district on the edge of the Singapore River, the Great World Serviced Apartments is an approximate fiveminute drive away from the main shopping belt of Orchard Road and the Central Business District. It is also easily accessible from major roads and expressways.

The apartments straddle the riverside recreational areas of Boat Quay, Clarke Quay and Robertson Quay, giving residents plenty of entertainment options.

Great World Serviced Apartments offers penthouses and apartments with balconies from the

Visit us at www.greatworld.com.sg to get a pictorial walk through of our residence.

Great World Serviced Apartments 2 Kim Seng Walk, Singapore 239404 Tel: (65) 6722 7000 Sales: (65) 6722 7766 Fax: (65) 6722 7001 Email: apartments@greatworld.com.sg Web: www.greatworld.com.sg

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31st to the 34th floor.

Exquisitely furnished, residents on these floors can entertain friends over a BBQ while enjoying spectacular views of Singapore. Alternatively, they could dwell in the pleasures of a Jacuzzi spa pool in the penthouse balcony.

Each apartment is fitted with the essentials of a home. All you have to do is to check-in with your suitcase and your new place is ready to welcome you. Features in each unit include two colour televisions, an entertainment system and DVD player, two separate telephone lines, a hairdryer, an electronic personal safe and notably Wi-Fi. Great World Serviced Apartments is resort-

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style living at its best.

Residents can enjoy an invigorating workout at the huge gymnasium, near Olympic-sized swimming pool, tennis court and basketball half-court.

Other recreational facilities include steam rooms, an outdoor Jacuzzi, sauna, children’s wading pool, Kidz Lounge and Pool Lounge. Dogs, cats, rabbits and other pets are also warmly welcomed at the apartments.

Gym Room

Residents enjoy exclusive shopping discounts at the Great World City Shopping Centre located right next door. Measuring 400,000 square feet, the mall houses a supermarket, Cineplex, numerous food and beverage outlets as well as retail shops featuring popular fashion labels. It is an ideal place to unwind over a cup of coffee with your new friends made here at the Great World Serviced Apartments!

Zion Bar

PROFILE

PARK AVENUE HOTELS & SUITES

All the things that really matter at Park Avenue D esigned with the comfort of business travellers to Asia in mind, Park Avenue Hotels & Suites are located in key business districts, close to bustling shopping zones in the central, western and eastern parts of Singapore.

Centred on the philosophy that small gestures make a big difference, Park Avenue staff strive to be thoughtful and attentive to the guests’ needs. At Park Avenue, we focus on the one real thing that makes a difference: How do the guests feel when they stay there?

When you’re miles away from home, we know

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how much you desire a balanced lifestyle. This is why every Park Avenue property is built around this promise of being your kind of space - where you enjoy a holistic lifestyle that balances work, life and play. And because of this, all our properties are sited close to entertainment and business hubs.

Offering quality service and understanding the needs of our guests is our priority.

The number of accolades received, such as the Certificate of Excellence 2015

by TripAdvisor, World Luxury Hotel Awards 2014, Singapore Prestige Brand Award and

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Excellent Service Award, reflect our commitment to the hospitality industry.

With these achievements, Park Avenue strives to make its mark with its strong vision for growth and service offerings.

For more information, visit www.parkavenueintl.com

Park Avenue Hotels & Suites Sales Office: 2 Changi Business Park Avenue 1 Singapore 486015 Email: parkavenue@uel.sg Central Reservation Hotline: +65 6830 8360 Central Reservation email: pareservations@uel.sg Web: www.parkavenueintl.com

THINKING RELOCATION? THINK SANTA FE. We make it easy

Award Winning Services

2014 Destination Services Provider of the Year 2014 Best Vendor Partnership of the Year Relocation | Moving | Immigration | Records Management

Santa Fe Singapore T: +65 6398 8588 E: sg.sales@santaferelo.com www.santaferelo.com