Human Resources - Autumn 2021 (Vol 25: No 3) - Maintaining a positive culture in a disrupted world!

Page 13

MARY BRITTON COACHING

Understanding my emotional response At a time in our history when we need to be open to new ways to move forward and to thrive, we are frequently stressed by our emotional reactions to the COVID-19 pandemic and its spread. Mary Britton, Coach and Co-Director at Coaching Pacific, explores how our emotional response can help us to thrive.

E

very interaction we experience has a response or reaction inside your brain or mine. It’s either a stress reaction, pushing us into automatic fight or flight (the famous amygdala hijack) or a resourced response, which allows us to learn new things, think new thoughts and innovate. The stress response, left to run uninterrupted, will have detrimental mental and physical effects. Repeated often enough, these responses can build to high stress, anxiety and even clinical depression. So how can we move to more often choosing the resourced response?

Let’s consider resilience

Resilience is our ability to bounce back, to make use of the data we get from every event in life, and to build this data into a worldview that allows us to learn and innovate. Let’s consider the following seven learnable competencies that will support us in consistently choosing the resourced response, instead of the stress reaction.

A real-life example

HIJACKED! Carl is due on an important Zoom call for work but gets delayed when his eight-yearold, Amelia, takes time to settle to her virtual school day at home. After sorting things out, he is 15 minutes late joining the meeting.

1.

Emotion regulation: identify and manage feelings.

2.

Impulse control: tolerate ambiguity. Sit and think.

1. Complete a self-assessment and action plan for those learnable resilience competencies.

3.

Causal analysis: look from many angles and reframe.

2. Create a list of positive truths about yourself and your life.

4.

Self-efficacy: I can solve problems.

5.

Realistic optimism.

3. Notice when your thoughts are taking you in a fearful, stressed direction and reframe them to support your learning and build new ideas.

6. Empathy: building relationships and social support. 7.

Reaching out: willing to try and to understanding failure is part of life.

Hijacked to the fear reaction, Carl experiences nausea and stomach cramps from the stress; triggering some thoughts. "I am always late. If I keep messing up, I will lose my job.” Without pausing to consider whether his thoughts are true, Carl takes unhelpful actions. Feeling he needs to impress the team leader, he interrupts several of his colleagues and claims sole-credit for a jointly created project. RESOURCED! Leveraging his resilience competencies, Carl could have thought, “I am a little worried, but my colleagues will manage well until I arrive. Amelia and I can learn to create a better start to our day for next time. I am grateful my team leader is understanding about family.” Carl joins the meeting and plays his part in supporting the co-created project and appreciates his teammates and his team leader for their patience with his lateness.

Top five actions to thrive

4. Take five minutes every night before you sleep to note three things you feel gratitude for. 5. Choose a news diet that serves you well. Choose your sources for accuracy, and ration your access in support of a good habit.

Understanding your self

As humans, we are wired to react and pay more attention to fear-inducing, ‘dangerous’ stuff. Developing new habits that take us more often into a resourced state and allow us to innovate and learn will move us more rapidly to a thriving future. I am always happy to hear how you are doing with these ideas. For references, click here. Mary Britton is an International Coach Federation (ICF) Professional Certified Coach and member of EMCC and HRNZ. Co-founder and Co-Director of Coaching Pacific, Mary trained for RCS (now NLG) before working with Linley Rose, Master Certified Coach, to develop the Executive and Organisational Coaching Certificate, which takes coach training to a new level. Mary speaks at global coaching and leadership conferences. Mary is a qualified coaching supervisor, member of the Association of Coaching Supervisors, has a BA (Massey), and a Diploma in Te Reo Māori. Mary is currently co-creating 2020TRANSFORM, a virtual summit for ICF Australasia and is Immediate past Head of Coaching Excellence. SPRING 2020

HUMAN RESOURCES

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Articles inside

Am I managing: Culture for breakfast

3min
page 52

Student Perspective: Shaping the future - Cecilia Zhang

2min
page 51

Get Chartered!

1min
page 27

HRNZ Member Profile: Kate Rengey

3min
page 15

Ready, steady, GO!

3min
pages 8-9

From the editor

1min
page 5

Top of mind...

3min
page 4

Managing a career through change

5min
pages 46-48

Research Update: What we know about workplace wellbeing

4min
pages 49-50

PD Spotlight: Immunity to change: why, what and how?

8min
pages 42-45

Leadership: What's the best response to COVID?

7min
pages 38-41

Managing health and safety in the post-COVID workplace

5min
pages 34-36

Insights: What's it like around here?

5min
pages 32-33

Immigration Law: New essential skills work visa policy and the border exception process

4min
pages 30-31

Organisational Culture: You can't recruit your way to a new culture

4min
pages 28-29

Charity profile: Corporate volunteering builds strong teams

2min
page 26

L&D: Making a start

5min
pages 24-25

Leadership: What exactly is strategic leadership?

10min
pages 16-19

Employee Experience: Maintaining a positive corporate culture

5min
pages 20-21

Employment Law: Workplace Investigations

4min
pages 22-23

Coaching: Understanding my emotional response

3min
page 13

HRNZ Member Profile: John Baillie

3min
page 14

News Roundup

4min
pages 6-7
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