Project Kōtuitui

Jacinta Schultz, Technology Transformation decided to implement Microsoft Dynamics and upgrade our existing website. Lead at HRNZ, shares the progress of HRNZ’s latest technology project for transforming the organisation’s digital offering.

Late last year, HRNZ launched the new capability framework – The Path –which resulted in changes to our accreditation process. In parallel, the team at HRNZ has been working on a review of its core technology systems. Through this process, the team identified that we lacked an in-depth understanding of our members. As a result, we initiated Project Kōtuitui to update our core systems. We identified three main challenges we needed to address:

• developing a more Chartered Membership centric process (Professional Accreditation journey)

• enabling personalised content for members (the right resources at the right time)

• improving the end-toend experience of event provisioning and registration.

We undertook widespread research to understand what technologies would support our ongoing strategy and meet our main requirements. We evaluated several solutions and decided to implement Microsoft Dynamics and upgrade our existing website.

Project Kōtuitui is well under way. We were excited to launch our new website and supporting backend technology on 30 August 2023.

We are delighted to bring these changes to our members. The launch of our new technology will mean benefits for you.

In particular:

1. the website will look different and will be easier to navigate members and enhance your member experience.

2. we will ask you to update your contact details and complete a self-assessment questionnaire that aligns with The Path framework, so we can tailor personalised content and events specific to you and your journey as an HR professional

3. the path to Chartering and Emerging Professional accreditations will be clear and easy to follow via our member portal

4. event registration will include more automated checks, to ensure you purchase tickets at the correct rates and the member records are updated accordingly

5. continuing professional development (CPD) points for HRNZ event attendance will be added seamlessly by checking in at an event or clicking ‘add points’ after the event via your member profile.

The introduction of new backof-house technology will also introduce efficiencies in our business processes. This will mean staff have more capacity to support members and enhance your member experience.

We aren’t stopping here and have plans beyond the initial project. We recognise that Organisation Package members are a growing portion of our member base. So we have plans to introduce a new Organisation Package-specific portal, thus making booking tickets and updating details much more straightforward for our Organisation Package members. 

We are confident the changes we are making will deliver an enhanced personalised member experience and support us to grow and deliver our business strategy in the future.

Jacinta Schultz joined HRNZ in September 2022 to lead the digital technology transformation, ensuring we offer HRNZ members an innovative, personalised experience that aligns with our overarching organisation strategy. Jacinta is a delivery professional with over 15 years of experience in roles focusing on enabling process improvement via the delivery of future-proof technology while ensuring business benefits are met. Her interests are leading meaningful change through innovation and continuous improvement.