What’s
ASCENT AT PALM BAY
HAWTHORNE BUSINESS UPDATES
Hawthorne Is Growing!
We’re thrilled to announce that we welcomed 2,241 new units to Hawthorne over the past several weeks!
As we continue to grow and expand, our commitment to going above and beyond for our residents remains stronger than ever. Every new unit is an opportunity to create a home filled with comfort, warmth, and special memories. We are excited to continue our mission to provide exceptional living experiences for everyone who calls Hawthorne home. Here’s to more growth, more connections, and more Live It moments!
New takeover communities
15 at Heron – 15 units Longs, SC
Coffey Creek – 420 units Charlotte, NC
Egret Landing – 198 units Calabash, NC
Lorrel Apartments – 270 units Little River, SC
Mission Matthews Place – 392 units Matthews, NC
The Ninety Nine – 222 units Raleigh, NC
The Registry on Grass Lake – 320 units Winter Garden, FL
Waterford Hills – 270 units Charlotte, NC
Waterside Townhomes at River City – 134 units Jacksonville, FL
The Ninety Nine
HRP Development 2024 Spotlight
Hawthorne at Summerville is our most recent completed new development located in Summerville, SC near Charleston, SC.
Located right off US 17, Hawthorne at Summerville is ideally located with less than a ten-minute drive to the charming downtown Summerville, SC and a 45-minute drive to historic downtown Charleston, SC. This new community is nestled on 16+ acres in peaceful low-country featuring garden-style buildings and 168 total units. This unique community features two custom interior apartment finish schemes with washer and dryer in unit, open concept floorplans, and custom high-end kitchen finishes. Hawthorne at Summerville’s, extensive community amenity package includes multiple outdoor entertainment spaces like their saltwater swimming pool, poolside cabanas, and grilling pavilion in addition to their 5600+ sq. ft. Resident Lounge with clubhouse, fitness studio, and cyber-café.
As of February 2024, all seven buildings are 100% complete. The first residents were welcomed to Hawthorne at Summerville in October 2023. The community is currently at 92.86% occupied and 95.24% pre-leased.
Promotion
We are excited to announce that Michael Lopez has been promoted from Regional Support Manager to a new role - Training & Support Manager. Over the past 18 months, Michael has been instrumental in successfully piloting Hawthorne’s new Community Manager Connectors Program.
Michael is uniquely positioned to excel in this new role with the knowledge and experience he brings to the table. Joining Hawthorne in 2017 as an Assistant Community Manager, Michael came to us with 3 years of experience in the hospitality industry. He quickly adapted to multifamily and created value onsite – becoming a Community Manager in Lake Charles, LA, before joining the Regional Support Team in 2022.
During his time, Michael continued to excel, constantly being requested to assist with some of Hawthorne’s most challenging assets. With his ongoing track record of high performance, coupled with his natural ability to connect with people, and his intrinsic knack for training, Michael was the obvious choice to pilot the Hawthorne Connectors program. With his hard work and dedication, the program has moved out of pilot and into permanency. In this role, Michael works one-on-one with approximately a dozen new Community Managers over a 10-week period to train and integrate them on policies, procedures, and the Live It mentality.
Michael Lopez
MARCH 4 -6, 202 5
202 5 Leadership Conference
Mark your calendars for the 2025 OAR Hawthorne eadership Conference in a annah, A - where historic charm lends with southern hospitality. More information coming soon!
Click to iew the highlights from last year ’ s conference!
New E-Courses Available
Effective Scheduled Maintenance
Our residents deserve nothing less than well-maintained apartment homes, pristine amenities, and a well-kept property. Consistent scheduled maintenance is crucial to achieving this. Not only does it help control long-term costs by addressing issues before they escalate, but it also extends the lifespan of mechanical systems, leading to improved efficiency.
In this course, you will learn:
• What scheduled maintenance is and why it is important.
• How to complete Quarterly In-Unit Inspections using the NetVendor Servus Inspections app.
• How the Scheduled Maintenance Annual Calendar establishes an organized method for managing your community’s scheduled maintenance.
• Why it’s crucial to effectively communicate inspections and scheduled maintenance to your residents.
In today’s competitive rental market, it’s essential for our teams to handle daily tasks efficiently and keep residents happy. RENTCafé helps achieve this by automating tasks, streamlining data management, and offering a user-friendly online platform for payments, maintenance requests, and lease management. This enhances operational efficiency, strengthens marketing and financial management, and ultimately results in higher occupancy rates and improved resident retention.
In this course, you will learn:
• Accessing and Navigating RENTCafé.
• Setting up and resolving issues with resident portal accounts.
• How applicants can submit their applications online, including the step-by-step process and any required information.
• What functions are performed from the Leasing Dashboard.
• Which reports are accessible and the steps to create commonly used reports.
• What marketing tasks can be completed using the system.
Rent Café Essentials
Viva Lease Vegas
Over the past few weeks, the Leasing Department – led by Director of Leasing, Lindsey Knox – has held post-leasing leader rally calls with our leasing teams across the portfolio. Energizing and inspiring, as always, the team’s goal was to help associates get even more leases this summer and set them up to be a grand prize winner in Hawthorne’s “Viva Lease Vegas” summer leasing contest.
Who will win? Find out Friday, August 23rd!
New Employee Training Schedule
September 11-12: Leasing School (Virtual)
September 18-19: Leasing School (Greensboro, NC)
October 9-10: Leasing School (Virtual)
October 16-17: Leasing School (Greensboro, NC)
Confined Spaces
According to the U.S. Occupational Safety and Health Administration (OSHA), a confined space is an area large enough to fully enter or perform certain jobs. A confined space also has limited or restricted means of entry or exit and is not designed for continuous occupancy. A confined space also refers to an area that, by design, has limited openings for entry and exit, unfavorable natural ventilation which could contain or produce dangerous air contaminants, and is not intended for continuous worker occupancy.
The tips below about confined spaces and how to help our teams safely operate within them will help ensure our employees enter & exit a confined space safely.
Examples of Confined Spaces:
Holding Tanks
Vaults
Pits
Manholes
Tunnels
Confined Space Safety
Equipment Housings
Pipelines
Boilers
Furnaces
Crawl Spaces
Lift Stations
Compactors
Sewers
Attic Spaces
Elevator Pits
Statistics show that an average of ninety people die each year while working in confined spaces in the United States alone. Most of these incidents are caused by asphyxiation or oxygen deficiency due to the presence of deadly gases while performing certain jobs. Detailed safety procedures must be thoroughly conducted to ensure all entrants will be provided adequate protection while performing their jobs inside the confined space. The main hazard when working in a confined space is the deadly atmosphere due to the presence of carbon monoxide, hydrogen sulfide, and methane gas which may result in oxygen deficiency or asphyxiation. Other common confined space hazards include unguarded machinery, exposed live wires, and heat stress.
Safety Precautions
• Use a buddy system.
• Perform a visual inspection before workers enter the confined space.
• Perform inspection of the space before entry.
• Monitor air quality and ensure adequate ventilation.
• Use appropriate PPEs such as masks, gloves, coveralls, hard hats, glasses, etc.
• Secure communication with workers inside and outside the confined space and always have a worker on standby outside.
• Implement lockout/tagout procedures to prevent accidental activation of equipment or machinery.
• Establish emergency response, rescue plan procedures, and make sure that all workers are aware of them.
Confined Space Safety
Eliminate hazards and control risks by implementing safety precautions in confined spaces with:
Beneficiary Designations: 5 Critical Mistakes to Avoid
Many people might not realize that their will does not control who inherits all their assets when they die. Many assets pass by beneficiary designation — which is the ability to fill out a form with the financial company holding the asset and name who will inherit the asset upon your death. Assets such as life insurance, annuities and retirement accounts (401(k)s, IRAs, and similar accounts) all pass by beneficiary designation. In addition, many financial companies allow you to name beneficiaries on non-retirement accounts, which are known as TOD (transfer on death) or POD (pay on death) accounts. While naming a beneficiary can be an easy way to ensure your loved ones will receive assets directly, beneficiary designations can also cause many problems. It’s your responsibility to make sure your beneficiary designations are properly filled out and given to the financial company — and mistakes can be costly.
Here are five critical mistakes to avoid when dealing with your beneficiary designations:
1. Not naming a beneficiary. Many people never name a beneficiary for retirement accounts or life insurance. The reason could be people may not realize they can name a beneficiary, or they just never get around to filling out the forms.
If you do not name a beneficiary for life insurance or retirement accounts, then the financial company has it owns rules about where the assets will go after you die. For life insurance, typically the proceeds will be paid to your probate estate. This means that your family will need to hire a lawyer, go to court and probate your estate to claim the proceeds.
For retirement benefits, if you’re married, your spouse will most likely receive the assets. But, if you’re not married, the retirement account will likely be paid to your probate estate, which has unpleasant income tax ramifications. When an estate is the beneficiary of a retirement account, all of the assets will need to be paid out of the retirement account within five years of death. This causes acceleration of the deferred income tax, which must be paid earlier than would have otherwise been necessary.
2. Not taking into account special circumstances.
Not all loved ones should receive an asset directly. These individuals include minors, individuals with specials needs, or individuals with an inability to manage assets or with creditor issues. Because children are not legally competent, they will not be able to claim the assets. A court-appointed person (known as a conservator) will have to claim
and manage the money until the minor turns 18.
Conservatorships can be very costly and require annual accountings to the court. In addition, conservators often need to file a bond with the court, which is typically purchased from an insurance company and can be expensive.
Individuals with special needs who receive assets directly can lose valuable government benefits, because once they receive the inheritance directly, more than likely, they will own too many assets to qualify. And, individuals with financial issues or creditor problems can lose the asset through mismanagement or debts.
In such instances, it’s preferable to create a Trust to be named as the beneficiary. The Trustee (who is in charge of the Trust) can claim and manage the asset for your intended recipients for a period of time that takes into account each particular situation.
3. Naming the wrong beneficiary. Sometimes individuals fill out their beneficiary designation forms incorrectly. There can be multiple people in a family with similar names (such Sr., Jr. and III), but the beneficiary designation form may not be specific.
Individuals change their names over time through marriage or divorce, or assumptions can be made about a person’s legal name that later prove incorrect.
Not having names match exactly can cause delays in payouts, and in a worst-case scenario of two people with similar names, it can result in litigation.
4. Not updating beneficiaries over time. Who you want to or should name as a beneficiary will mostly likely change over time as circumstances change. Naming a beneficiary is part of an overall estate plan. Just as life changes, so should your estate plan.
Beneficiary designations are an important part of that overall plan, so you want to make sure they are updated regularly.
5. Not reviewing beneficiary designations with legal and financial advisors. How beneficiary designations should be filled out is part of an overall financial and estate plan. It’s best to involve your legal and financial advisers to determine what is best for your individual situation.
Remember, beneficiary designations are designed to ensure you have the ultimate say over who will get your assets when you are gone. By taking the time to carefully (and correctly) select your beneficiaries and then periodically reviewing those choices and making any necessary updates, you stay in control of your money … and that is what estate planning is all about, after all.
For assistance with updating your beneficiary information, please contact benefits@hrpliving.com.
Bryce Koonts
Talent Acquisition Specialist
Time with HRP?
9 months
What do you love most about HRP?
The consistency. I’ve already had the pleasure of visiting quite a few Hawthorne communities and meeting so many of our wonderful teams. I love that no matter what time zone I’m in or how long I’ve been on the road, as soon as I walk into the clubhouse of a Hawthorne community, I feel like I’m home.
What do you do outside of Hawthorne?
I spend most of my free time bowling competitively, golfing recreationally, and helping my wife chase our dogs around the park.
If you had 3 wishes, what would they be?
1. Always wish for more wishes. That’s Fairy Tale 101.
2. More time. Time is our most precious resource. Having the ability to magically find more time to work, play, and relax is an opportunity I couldn’t pass up.
3. The ability to talk to dogs. I bet my mini-Aussie is hilarious.
Parker Hegarty
Regional Manager
Time with HRP?
10 years
What do you love most about HRP?
The passion and committment that our company has to care for all employees.
What do you do outside of Hawthorne?
I enjoy spending time with my husband and 3 beautiful daughters.
If you had 3 wishes, what would they be?
1. For time to slow down.
2. For all children to have a safe and loving home.
3. For dogs to live forever.
Our Hawthorne Headquarters Has Moved!
After 13 years at our previous corporate office, we are proud to announce the move to our new location.
This move marks an exciting milestone in our journey, reflecting our growth, ambition, and commitment to creating an inspiring environment for Hawthorne. Our brand-new space is equipped with state-of-the-art facilities, vibrant workspaces, and plenty of room for expansion. This would not be possible without all your hard work and dedication. Hawthorne is grateful for every person that has made this possible. We can’t wait to start this new chapter together in our amazing new home!
Our new address is 804 Green Valley Rd Suite 300 Greensboro, NC 27408.
YOUR ACHIEVEMENTS CELEBRATING
Corporate Promotions June - July
Name Promotion From Promoted To
Amy Deal
Bradley Tatham
Caroline Mills
Christy Loyd
Jewel Funderburk
Kelly Patterson
Mary Potocki
Michael Lopez
Michael Coll
Samantha Gianos
Stephanie Smardo
Tacia Jaime
Area Manager
Accounting Team Leader
Digital Marketing Specialist
Community Manager
Property Accountant II
Senior Property Accountant
Community Manager
Regional Support Manager
Resident Services Supervisor
Community Manager
Regional Manager
Community Manager
Regional Manager
Accounting Manager
Senior Digital Marketing Specialist
Area Manager
Senior Property Accountant
Accounting Team Leader
Area Manager
Training and Support Manager
Regional Support Supervisor
Area Manager
Regional Vice President
Area Manager
Property Promotions June - July
Name Promotion From Promoted To
Adrienne Green
Ana Gonzalez
Angela McElveen
Bria Lewis
Carmen Lima
Charlielynn Zuniga
Christopher Weber
Courtney Dodson
Devon Tillery
Heavannah Holland
Jessica Scott
Joceline Cotto Ruiz
Kassidy Zacek
Katlin Caldwell
Kimberly Snyder
Luke Groh
Samantha Granger
Tyreek Johnson
Leasing & Live It Specialist
Leasing & Live It Specialist
Assistant Community Manager
Leasing & Live It Specialist
Leasing & Live It Specialist
Assistant Community Manager
Resident Services Technician I
Assistant Community Manager
Resident Services Technician I
Leasing & Live It Specialist
Assistant Community Manager
Assistant Community Manager
Assistant Community Manager
Leasing & Live It Specialist
Assistant Community Manager
Resident Services Technician I
Assistant Community Manager
Resident Services Technician II
Assistant Community Manager
Leasing Manager
Community Manager
Assistant Community Manager
Assistant Community Manager
Community Manager
Resident Services Technician II
Community Manager
Resident Services Technician II
Assistant Community Manager
Community Manager
Community Manager
Community Manager
Assistant Community Manager
Community Manager
Resident Services Technician II
Community Manager
Resident Services Technician III
Your Career Path Completions
June - July
Employee
April Kilgore from Hawthorne at New Centre
Carmelo Berrios-Hernandez from Austin Creek
Dillon Barton from Stallings Mill
Earl Nowell from Latitude at the Commons
Jeremy Myers from Amelia Village
Jessica Scott from Avenues at Steele Creek
Kaitlyn Tomer from Hawthorne Palmetto
Kimberly Snyder from Retreat at Weaverville
Krysta Profera from Hawthorne Palmetto
Makail Ali from Park Village
Patric Mitchell from Hunters Run
Presious Conrad from Terrace at Olde Battleground
Ricky McCarson from Hawthorne at Southside
Sara Kelly from Hawthorne Davis Park
Seth Martin from Hawthorne at Southside
Taylor Holder from Hawthorne at the Hall
Taylor Ridge from Hawthorne at Main
Wyatt Gibson from Hawthorne at Southside
Path From
Assistant Community Manager
Resident Services Technician I
Resident Services Technician II
Resident Services Technician II
Resident Services Technician II
Assistant Community Manager
Leasing & Live It Specialist
Asisstant Community Manager
Assistant Community Manager
Leasing & Live It Specialist
Resident Services Technician II
Assistant Community Manager
Resident Services Technician III
Leasing & Live It Specialist
Resident Services Technician II
Leasing & Live It Specialist
Assistant Community Manager
Leasing & Live It Specialist
Path To
Community Manager
Resident Services Technician II
Resident Services Technician III
Resident Services Technician III
Resident Services Technician III
Community Manager
Assistant Community Manager
Community Manager
Community Manager
Assistant Community Manager
Resident Services Technician III
Community Manager
Resident Services Supervisor
Assistant Community Manager
Resident Services Technician III
Assistant Community Manager
Community Manager
Assistant Community Manager
High Roller Achievements June - July
Hawthorne High Rollers is a leasing reward program designed to encourage exceptional leasing results by providing a bonus program that increases recognition and compensation for sales ability.
Employee
Alfredo De La Rosa
Alyssa Martinez
Amanda Howard
Ariehl Kimbrough
Ashton Kato
Bonnie Levin
Brandon Rucker
Bria Lewis
Brittany Smith
Brittney Dufault
Cameron Green
Chanta Resper
Charlotte Ford
Erin Schroeder
Garrett Mock
Haleigh McClure
Haleydawn Amato
Hannah Powell
Heavannah Holland
Jocelyn Purhamus
Jessica Spieth
Jo Sell
Joceline Cotto Ruiz
Jonathan Bain
Jose Rigores
Katey Mosley
Katrina Martin
Leann Ayo
Savannah Reynolds
Maddison Cook
Marquis Antwine
Sangjin Oh
MaRyah Massop
Maya Spruille
Micayla May
Michael Erwin
Miracle Cradduck
Nancy Cabrera
Samuel Foutz
Sara Kelly
Sarai Rice
Savannah Bigham
Sheron Bates
Tessa Schmidt
Tiffany Blackwell
Whitney Palmer
Community
Mission Club
Hawthorne at Kennesaw
Hawthorne at Leland
Water Oak
Integra Woods
Junction at Antiquity
8 West
Hawthorne at Lake Heather
Hawthorne at the Meadows
Hawthorne at the Greene
Millis and Main
Madison Woods
Cranes Landing
The Avenues of West Ashley
Legacy at Lake Charles
Vue at West Park
Hawthorne at the W
Meridian at Fairfield Park
Arden Park
Brighton Park
Ascent of Palm Bay
Hawthorne Waterstone
Cranes Landing
Hawthorne at Lily Flagg
Mission Club
Meridian at the Port
Meridian at Sutton Square
Legacy at 2020
Hawthorne at Haywood
The Station at Savannah Quarters
Hawthorne at Bay Forest
University Hill
Crabtree Lakeside
The Retreat at Juban
Hawthorne at the Summit
Hawthorne Meadowview
The Grove at Park Place
University Hill
Wynslow Park
Hawthorne at Davis Park
The Summit on 401
Landmark Apartments
Hawthorne at Simpsonville
Hawthorne at Oleander
Hawthorne at Holly Springs
Hawthorne at the Carlyle
Status
Regional Team Promotions!
Welcoming Hawthorne Babies
Hampton Patrick Whitley
Proud Parent: Mary Catherine Whitley, Community Manager at Hawthorne Davis Park
Hampton Patrick Whitley was born on June 22, 2024 at 10:11am weighing 5 pounds and 10 ounces!
Hawthorne’s Furry Friends
Mr. Cheddar
Proud Owner: Sarah Worley, Area Manager at Corporate
Meet Mr. Cheddar! He was a stray that chose Sarah.
Gigi & Marceline
Proud Owner: Hope Goodpasture, Community Manager at Lofts at Plaza & Lofts at Woodsmill
Gigi and Marceline showed up on Hope’s porch one random evening and have fit right in ever since! They are pictured with Hope’s children – Kaden and Paislee.
Amira Rose Johnson
Proud Parent: D’ante Johnson, Resident Services Technician I at Arden Park
D’ante Johnson welcomed this new bundle of joy to his family. Amira Rose Johnson was born on July 23, 2024. Director
Maple
Proud Owner: Karlie Kissich, Leasing & Live It Specialist at 18 Watercress Green & The Cottages
Maple is a 12-week-old Golden Retriever and full of life. She loves playing with her brother, Asher, a 1-year-old German Shepherd. She loves water, toys, and blueberries!
Wilson
Proud Owner: Reagan Stokes, Community Manager at Hawthorne Palmetto
Wilson was a stray cat that showed up at Hawthorne at the Park clubhouse back in April. He charmed the office staff with his sweet and loving personality, and he would come to the office every day for 3 weeks. After weeks of no one claiming him, Reagan decided to take him home. He enjoys belly rubs, hunting mice and lizards, and playing with Amazon boxes!
Five Star Resident Reviews
Fairways of Carolina
By: Daniela Linares / Google
At this place I really feel understood. The lady at the front desk “Fabianna” is very pleasant and very helpful in regards of showing me apartments that I could be interested in. Also, she helped in the process of enrollment, telling me what I needed and what I should do in order to complete my application there. Additionally, my apartment was what I expected, really nice, big spaces and affordable in price.
Hunters Run Apartment Homes By: Verified Resident / Apartment Ratings
Very organized and welcoming. The rental process was very smooth. I’m moved in now and love the community. Met some neighbors already and I think I’m home here. Love also that there’s a pool and washer dryer available.
Cranes Landing Apartments By: Verified Resident / Apartment Ratings
My experience has been excellent especially with the maintenance staff and the front office. I know all the maintenance guys and they are very friendly. Sometimes we stop and talk just about life. When I have problem, they always make sure that it gets fixed quickly.
Hawthorne Cottages at Leland
By: Kate Enriquez / Google
My husband and I rented the Brunswick 2 bedroom, 2 bath floor plan and it was everything we wanted and more! The cottage is beautiful…light, bright and airy. The cottage is spacious and has more than enough room for the 2 of us and our dog. The dog loved having her own outdoor space and we enjoyed having our coffee outside in the mornings. The community is so friendly and access to the pool and gym are an added bonus. We loved our time at Hawthorne Cottages at Leland. Best experience and we highly recommend this community!
Live It Stories
In August two children were out by the pool with an adult when one of the children fell into the pool and was yelling for help. The accompanying adult did not help the child so Mike Lemons, Resident Services Technician at Retreat at Sixty-Eight jumped into the pool and saved the child from drowning.
A hero is defined as a person who is admired or idealized for courage, outstanding achievements, or noble qualities. Mike Lemons is nothing short of a hero.
Thank you for putting your life on the line to Live It!
Check out the great benefits Hawthorne has to offer to our employees!
For a full description of all our benefits, please refer to our current Employee Benefits Summary & Procedures in AirMason.
Noom Weight and Noom Mood
Noom is a weight loss and mood management app dedicated to helping people develop and implement healthy habits to support their wellness goals. Powered by behavioral science, technology, and human coaches, Noom helps millions of people lose weight and meet their personal goals - from weight management to diabetes prevention to stress reduction. These two programs are dedicated to helping people develop and implement healthy habits to support their wellness goals, all paid for by Hawthorne Residential Partners! Give it just 10 minutes a day to change your habits, change your mind, and change your life — one small step at a time. Noom even offers live coaching! Type go.noom.com/ hawthornerp into your browser, and register using your @hrpliving.com email address.
Calm
Calm is the #1 mental health app designed to help you manage stress, sleep better, and live a happier, healthier life. Calm’s researchbased tools help you build life-changing habits to support your mental health. If you’re having trouble falling asleep, Calm’s 250+ Sleep Stories®, soundscapes, and guided sleep meditations can lull you to sleep. If you’re spiraling in negative thoughts and need immediate relief, Calm’s 60-second Breathe
Bubble grounds you in the moment and helps your body return to a state of relaxation.
If you’re overwhelmed at work and need a breather, Calm’s stress and burnout specialists can guide you through exercises to help calm your mind. Calm is always updated with more content and tools being added monthly. To access your Calm benefit please visit https:// www.calm.com/b2b/hawthorne/subscribe and sign up with your @hrpliving.com email address.
Care.com
All employees are given free access to Care. com, which will give you unlimited access to the world’s largest platform for finding and managing care for children, seniors, pets, and the home. You can pay caregivers directly, through the Care.com website, or through the Care app. Safety is a top concern with Care. com, and all caregivers listed on the site must have completed a full background check, including Federal and county criminal records search as well as a National Sex Offender Public Website search.
Another great benefit Care.com offers is called LifeMart. LifeMart gives you access to exclusive offers on childcare, travel, nutrition services, and more through a membersonly online discount program. You will be able to access savings on major brands to
everyday essentials - from car rentals to computers, groceries to gifts, electronics to entertainment, and so much more! In order to register for these great benefits, all you need to do is go to www.care.com/ yourbenefits. You will enter the company name (Hawthorne Residential Partners), work email (i.e. your individual @hrpliving.com email), your name, birthdate and address, and then verify your work email to create your account!
Spot Pet Insurance
Through Spot Pet Insurance, employees can receive up to a 20% discount on pet insurance policies. When you cover your pet with Spot, you can customize your deductibles, annual limits, and reimbursement rates so you can find the right policy for your budget. Spot’s plans include coverage for exam fees, accidents, illnesses, certain alternative therapies and more! There are no networks so you can continue to use your current veterinarian. To get more information on Spot and to start your quote, click on the program details here: https://spotpet.link/ hrpliving. Policies can be started at any time and are billed directly to you.
Fitness Reimbursement
Hawthorne offers all full-time employees with at least 6 months of service an opportunity to submit up to $150 in Fitness Reimbursements each calendar year. This reimbursement is for gym memberships or fitness apps only. If you would like to submit a Fitness Reimbursement request please use the following link and complete your request: Fitness Reimbursement Request Form.
Employee Assistance Program (EAP)
Employees have access to our Employee Assistance Program (EAP) through UNUM.
The EAP provides a variety of services to help you live a well-balanced life. UNUM’s Employee Assistance Program is available to all full-time Employees. Services include up to 3 face-to-face visits with a counselor, assistance with balancing work and life issues, and the Medical Bill Saver™ program. To find out more about your EAP benefits visit www. unum.com/lifebalance or call 800-854-1446.
Hawthorne Voices
A key element of Hawthorne’s success is a continual improvement in our processes, programs, and company in general. These improvements can only happen with YOUR valuable feedback! While we cannot implement every suggestion that is submitted, we do review every suggestion. Below is a suggestion that was submitted that has now been put into place!
“We had a team member recommend creating a flyer to use at move-in for residents to know what is considered a maintenance emergency and how to contact maintenance (with the phone number) if they have one.”
An Emergency On Call Guide Flyer was created that lists emergency situations and guidelines. It is form fillable allowing you to enter your community name and phone number. This document can be found on the UKG Content Library.
Suggestion
submitted
by
Dustyn Triplett Regional Support Manager at Corporate
Keep the feedback coming, we want to hear from you!
Let’s Talk Talent!
Interview like a STAR Part 3 - False Stars
Welcome back to our Let’s Talk Talent series! In Parts 1 and 2, we covered using the STAR (Situation/Task, Action, Result) listening technique to find Hawthorne’s future stars and handling partial STAR responses. Now, let’s dive into the final part of our series, False STAR answers —responses that look impressive but lack real substance. Here’s how to spot and handle them!
Check out this video of a False STAR in action
Common False STAR Answers when Interviewing:
1. Vague or Generic Answers
a. Example: “I helped a lot on a preventative maintenance.”
b. Why it’s a False STAR: It sounds impressive but lacks specific details about the candidate’s role and contributions.
c. Look for these words: Alot, Generally, Always.
2. Opinion or Boastful Answers:
a. Example: “I never get negative feedback, I’m the best Leasing Specialist.”
b. Why it’s a False STAR: The candidate tries to impress you or boast instead of answering questions.
c. Look for these words: Best, Fastest, Highest, Never.
3. Hypothetical or ‘Would Have’ Answers:
a. Example: “If I had the chance, I would have done...”
b. Why it’s a False STAR: The candidate doesn’t tell you what they’ve done or accomplished in the past. They only tell you what they would do.
c. Look for these words: If, Would Have.
How to Overcome a False STAR
False Stars might shine brightly at first, but they often fade under closer examination. When interviewing candidates, watch out for responses that lack substance, offer vague details, or seem overly hyped without real depth.
1. Ask for Specifics
a. Example: “Can you give me a specific example of your role during this project?”
2. Request Examples and Evidence
a. “Can you share a specific challenge and how you tackled it?”
3. Acknowledge and get back to your original question
a. “I see what you would have done. Can you give me an example of a time you had a conflict at work in the past and how you handled it?”
By addressing False STARs and asking thoughtful questions, you’ll ensure you’re hiring candidates who truly shine!
Thank you for following our three-part STAR series! For more tips or questions, reach out to our TA Team at tadept@hrpliving.com.
How to Claim your Leadership Power
When faced with challenges, do you often seek someone else to blame? Leadership expert Michael Timms shows why this instinct is counterproductive, highlighting three effective habits of self-accountability that will empower you and others to make positive change — whether at home or at work.
July - August 2024
Do you have an idea for the Corporate Newsletter? For ideas email announcements@hrpliving.com
