What’s
Nov - Dec 2024
Our Values
Build Community
We believe in the power of community to transform lives. At Hawthorne, we actively foster environments that promote social interaction, collaboration, and a shared sense of purpose.
Be The Difference
Making a difference starts with you. We encourage personal growth, philanthropy, and community involvement, empowering each team member to be a positive force for change.
Do The Right Thing
Integrity is the compass guiding our decisions at Hawthorne. We believe in doing what is right, even when no one is watching, fostering a culture where honesty and fairness are a key to success.
Be Accountable
Accountability is the foundation of trust. At Hawthorne, we communicate openly, admit mistakes, and take swift action to rectify any issues, reinforcing our commitment to accountability.
Stay Authentic
We believe in being real and relatable. Authenticity at Hawthorne means embracing imperfections, learning from mistakes, and continuously growing together.
Be Kind
In all things, we lead with kindness, always striving to leave others better than we found them.
HAWTHORNE BUSINESS UPDATES
Hawthorne Is Growing!
We’re thrilled to welcome 520 new apartment homes to the Hawthorne family with the addition of Independence Place in Hinesville, GA, and Monument at Ocean and Main in Shallotte, NC.
Independence Place, located near Fort Stewart, offers 264 modern apartments that combine Southern charm with thoughtful amenities. Monument at Ocean and Main brings 264 stylish apartments to the heart of Shallotte, blending coastal living with everyday convenience. These two communities reflect our commitment to providing spaces where residents truly feel at home.
New takeover communities
Independence Place – 264 units, Hinesville, GA
Monument at Ocean and Main – 264 units, Shallotte, NC
Meridian at Fairfield
Independence Place
Monument at Ocean and Main
HRP Development 2024 Spotlight
A Groundbreaking Year for Hawthorne!
The start of something truly special begins NOW! 2024 has been a year of firsts, new beginnings, and exciting opportunities! We recently celebrated three new groundbreaking ceremonies for our newest developments. New opportunities and communities coming soon in your area. Check them out below!
Hawthorne at Hampstead
Delivery: Q1 2025
Number of Units: 223
Building Style: Garden Style Apartments and Cottage Homes
Location: Hampstead, NC
Hawthorne Ocean Isle
Delivery: Q3 2025
Number of Units: 198
Building Style: Garden Style Apartments
Location: Ocean Isle, NC
Hawthorne at Hixson
Delivery: Q4 2025
Number of Units: 292
Building Style: Garden Style Apartments and Carriage Homes
Location: Hixson, TN
Learning Platform Updates
Grace Hill
We are pleased to announce that Grace Hill has updated their learning platform. This new platform is now live and ready for your use! You will still access Grace Hill the same way you have been – by clicking on the tile on your My Apps Dashboard.
The updated interface is very user-friendly. Below is a screenshot of what you’ll experience. We think you’ll enjoy this new, cleaner, and user-friendly interface.
KnowBe4 Mobile App
Did you know that our cybersecurity partner – KnowBe4 – also has a mobile app that you can download? The app ensures that your security awareness and compliance training are completed quickly and conveniently from your smartphone – anytime and anywhere.
Just scan the QR code with your phone, login with your Single Sign-On information, and you’re ready to go!
New Employee Training Schedule
January 29-30: Leasing School (Virtual)
February 3-14: Resident Services Roadshows (Dates & Locations TBD)
February 12-13: Leasing School (Greensboro, NC)
February 18-19: Live It Leadership (Greensboro, NC)
What’s Happening, Hawthorne?! July - August 2024
7. What’s Happening, Hawthorne?! November - December 2024
‘Tis the Season
Are you tired of dealing with the Holiday On-call, excessive trash, and “What do I do with all these Christmas trees?” Well guess what, you can minimize occurrences with just a little planning and communication. The easiest way to deal with all these items is to educate the residents and identify areas to dispose of items.
First, let’s start with the plumbing concerns. You know the ones, pasta and rice clogged in the pipes is not something you would like to deal with on a Holiday On–call. Good news is, you can educate the residents ahead of time by sending an e-blast or even literature left in the apartments. To assist with that, we have created Sewer Do’s and Dont’s collateral. Not only can this be used during the holidays, but even on a regular basis for properties with stressed plumbing.
Secondly, trash has always been an issue during the holidays with the abundance of gift giving and residents hosting events. If this is a concern, there are ways to combat it.
1. Alter your compactor/trash pickup and deliveries to better suit the holidays.
2. Reach out to waste management for days they will not be hauling during the holidays. You may find your pickup day is pushed back. This really hits hard when your normal schedule is on a Friday.
3. If on a large property, it may be worth calling in an open top ahead of time. Seek approvals from CM/RM ahead of time.
4. Clean up the compactor ahead of time and all team members check it frequently during the holiday break.
And lastly, the Christmas trees. When we don’t plan, we find Christmas trees thrown in the woods, compactors, under stairwells, etc. And when left out for extended periods, live trees can become fire hazards once they dry out. Working with your landscapers and/or waste management will give you multiple options for disposal. We recommend marking off a dedicated area, away from structures, for just tree disposal with routine pick ups from Waste or Landscapers. Once identified, communicate in the weeks leading up to the holidays and after.
With these tips, we hope that the holidays can be spent with friends and family instead of dealing with trash, trees, and plumbing issues. If you have additional items that have worked for you in the past, please email AConstantino@hrpliving.com to share your story.
SEWER DO’S & DON’TS
Avoid drain disasters by knowing what is and isn’t safe to wash down! Being mindful and taking extra precautions can ensure our community has clean and free-flowing water. Reference this guide when you’re unsure about what’s drain-friendly.
Visit the links below to order collateral directly from Design Desk, or download the graphic and print locally!
Emergency Room vs Urgent Care
An accident or the sudden need for medical attention can interrupt your day without warning. Worrying symptoms can appear at times when your doctor isn’t available. These situations are stressful and it’s hard to think when you’re under stress. But you need to decide where to go to get medical care for yourself or a loved one. Understanding the levels of acute medical care before you need it can help you focus and get the appropriate help quickly.
You have plenty of options for acute medical care.
Most everyone is familiar with the traditional hospital ER. But there are other options for immediate medical needs. One trend on the increase is retail health clinics in your local pharmacy. Another choice is an urgent care center, which is a cross between an ER and a clinic. You’ll see a doctor at either an ER or an urgent care center. But each level excels at meeting different healthcare needs
Go to the ER if your situation is a true emergency. A hospital ER—or dialing 911—is the only place to go for life-threatening symptoms or situations:
• Heart attack symptoms including chest pain, trouble breathing, and clammy skin
• Stroke symptoms including trouble speaking or understanding speech, or sudden weakness in the face, arm or leg
• Severe trauma including head injury
• Severe bleeding, or bleeding that doesn’t stop with pressure after about five minutes
• Loss of consciousness
Don’t go to either an urgent care center or a clinic for these conditions. They will send you to the ER or call 911 for you. If you are in doubt, err on the safe side and head to the nearest hospital. Consider an urgent care center for situations that are not life threatening.
Urgent care centers can handle a variety of situations that are not life threatening:
• Animal bites
• Broken bones
• Coughs, sore throats, high fevers, and flu
• Cuts that require stitches
• Earaches and sinus pain
• Eye problems
• Minor burns
• Minor headaches or breathing problems
• Rashes and skin problems
• Sports injuries
• Urinary tract infections
• Vomiting, diarrhea, and stomach or belly pain
These centers can take X-rays and perform minor procedures, such as removing a foreign object from the eye or stitching a cut. Retail health clinics can also care for many of these situations. But they aren’t equipped to handle broken bones, X-rays or stitching cuts and other wounds. Think of a retail clinic as a doctor’s office that takes walk-ins and is open extended hours.
You will spend less time in an urgent care center.
It’s true an ER can handle all the same things an urgent care center can. But you will spend significantly more time waiting and receiving treatment in an ER. ERs have a five-tier triage system to make sure the sickest patients get care immediately. The median wait time to see a doctor in a U.S. ER is about 30 minutes. And the less urgent your situation, the longer you’ll likely wait. The median treatment time is 90 minutes.
In contrast, most urgent care centers have patients in and out the door in 60 minutes or less. This includes wait time and treatment time.
You will spend less money in an urgent care center.
Time isn’t the only thing you’ll save by choosing an urgent care center. The average cost of an ER visit is about $1,300 to $1,400. But many urgent care visits cost an average of $150.
If you have insurance, you’ll see a difference in your copay and other out-of-pocket expenses. Your copay at an urgent care center will likely be higher than seeing your doctor, but it’s likely to be a fraction of the copay for an ER visit. Insurance plans may have other restrictions for ER visits. You may need to meet a deductible or pay co-insurance. Know what your plan covers before an emergency happens.
You will get quality care at an urgent care center.
The doctors and nurses who staff urgent care centers are dedicated medical providers. In fact, 97% of urgent care staff work full time at the center. And 70% of urgent care doctors are board certified in either family medicine or emergency medicine. An added benefit is these doctors are available to see you without an appointment. Most centers are open an average of 13 hours per day, seven days a week.
It’s a good idea to program the name and location of your preferred urgent care and hospital ER in your phone so you are prepared in case of emergency. You may also want to post the same information on your refrigerator or other common area of your house.
2024 Highlights and Exciting Plans for 2025
The Software Support team has been hard at work this year finding efficiencies to support our site teams. We’ve celebrated several major wins in 2024, including a complete revamp of the ticket box, the launch of our Monthly Software Support Tips, and enabling managers to update lease end dates—just to name a few. Our focus remains on creating solutions that make your work easier and more efficient.
Looking ahead to 2025, we’re excited to partner with the Training Department for Webinar Wednesdays, continue efforts to transition additional sites to paperless operations, and address common pain points with innovative solutions. To ensure we’re meeting your needs, we’ll also be sending out a survey to gather your valuable feedback.
Thank you for your support as we work to make your experience even better!
Meet the Team
Becky Carter — Senior Director of Software Support
Becky has been with HRP since March 2010, contributing in various roles before transitioning to the Software Department in 2015. Outside of work, Becky enjoys traveling, relaxing at the beach and attending music festivals with her daughter, Jaden.
Lindsey Wilkerson — Director of Software Support
Since joining HRP in 2012, Lindsey has thrived in roles such as Software Support Specialist, Senior Software Support Specialist, and Yardi Project Manager. Outside of work, she loves traveling and enjoying outdoor adventures with her husband, Chris, and their children, Ethan and Reagan.
Kevin Huff — Software Support Specialist
Kevin joined HRP in 2016, starting as an Assistant Manager before being promoted to Community Manager in 2017. In 2021, he transitioned to the Software team. Outside of work, Kevin enjoys sports, staying active, traveling, and spending time with his dog, Diego.
Cole joined HRP in 2020 as a Leasing Consultant and was promoted to Software Support Specialist in 2021. In his free time, he enjoys sports, traveling, and spending time with family. Cole and his wife, Molly, are excited to welcome their first baby in April 2025!
Since joining HRP in 2020, Gabe has advanced through roles in Leasing, Assistant Manager, and most recently, Community Manager at Grand Central Apartments. Outside of work, he enjoys camping, off-roading, and spending time with his wife, Tacia, and their daughter, Isla.
Cole Scarbrough — Software Support Specialist
Gabe Jaime — Corporate & Property Transition Support
Lindsay Agnew
Investment Associate
Time with HRP?
1 year!
What do you love most about HRP?
I love the camaraderie between everyone. Shoutout Team Kick It Live It! 2024 kickball champs!
What do you do outside of Hawthorne?
Much of my time is spent walking and playing with my 1-year-old golden retriever pup, Scottie. I also like to (occasionally, weather-dependent, for 9 holes) play golf with my husband, Davis. Spending time at Grandfather Mountain where my parents have a house is probably my favorite thing to do, along with cheering on Georgia Bulldawgs football. In between all that, reality TV is my escapism.
If you had 3 wishes, what would they be?
1. I wish I could teleport!
2. I wish the previously mentioned Georgia Bulldawgs football team would stay on top of their game for years to come.
3. I wish I could spend extensive time exploring each continent.
Caroline Creuzberger
Regional Manager
Time with HRP?
November marks 10 amazing years with Hawthorne.
What do you love most about HRP?
Our Live It culture and all the incredible people I have met over the years working for Hawthorne.
What do you do outside of Hawthorne?
I spend a lot of time with my family and being a proud Aunt to 4 amazing kids. If I am not vacationing in Disney, I am traveling to Pennsylvania to spend as much time as possible with Grandma. I am a big puzzle nerd.
If you had 3 wishes, what would they be?
1. To rid the world of cancer and promote good health.
2. That all children would have safe loving environments to grow up happy.
3. The ability to make time slow down.
Name Promotion From Promoted To
Ellen Hegarty
Gabriel Jaime
Jesse Doyle
Jewel Funderburk
Kendall Einbinder
Laura Melton
Lindsey Wilkerson
Louis Zampino
Melissa Kirchhoff
Nicholas Badgio
Corporate Promotions October - November October - November
Area Manager
Community Manager
Property Accountant
Senior Property Accountant
Senior Property Controller
Area Manager
Yardi Project Manager & Support
Regional Support Supervisor
Area Manager
HR Generalist Leave Coordinator
Property Promotions
Regional Manager
Corporate & Property Transition Support
Senior Property Accountant
Accounting Team Leader
Director of Property Accounting
Regional Manager
Director of Software Support
Regional Support Manager
Regional Manager
Benefits and Leave Manager
Name Promotion From Promoted To
Edna Vazquez
Erica Jackson
Kaylee Milstead
Michael Gregg
Peter Ryan
Sara Kelly
Stephen Dunn
William Chapman
Assistant Community Manager
Assistant Community Manager
Leasing & Live It Specialist
Resident Services Technician I
Resident Services Technician III
Leasing & Live It Specialist
Resident Services Technician III
Resident Services Technician II
Community Manager
Community Manager
Assistant Community Manager
Resident Services Technician II
Resident Services Supervisor
Assistant Community Manager
Resident Services Supervisor
Resident Services Technician III
Your Career Path Completions
October - November
Employee
Amanda Howard from Hawthorne at Leland
Edna Vazquez from The One at Fayetteville
Jeff Neal from Hawthorne Waterside
Kaylee Milstead from Retreat at Knoxville
Mark Peebles from The Brooks on Eleven66
Michael Gregg from South Pointe at Wayside
Nora Coyle from Comet Spartanburg
Olivia Thomas from Hawthorne at the Pointe
William Cody Chapman from Retreat at Weaverville
Path From
Leasing & Live It Specialist
Assistant Community Manager
Resident Services Technician I
Leasing & Live It Specialist
Resident Services Technician II
Resident Services Technician I
Leasing & Live It Specialist
Leasing & Live It Specialist
Resident Services Technician II
Path To
Assistant Community Manager
Community Manager
Resident Services Technician II
Assistant Community Manager
Resident Services Technician III
Resident Services Technician II
Community Manager
Assistant Community Manager
Resident Services Technician III
High Roller Achievements
October - November
Hawthorne High Rollers is a leasing reward program designed to encourage exceptional leasing results by providing a bonus program that increases recognition and compensation for sales ability.
Employee
Anne Nelson
Bonnie Levin
Candoshia Robinson
Courtney Dodson
Erica Jackson
Jacob Thibeaux
Jessica Dixon
Kelly Merritt
Makail Ali
Ruben Cabrera
Stephanie Lyons
Tymberlyn Chavis
Yannie McGlynn
Yolimar Garayalde
Community
Hawthorne at New Centre
Junction at Antiquity
Hawthorne at Meadowview
Hawthorne at Hampstead
Station at Poplar Tent
Oasis at Southpark
West End at Fayetteville
Palladian at Promenade
Park Village
Barber Park
Latitude at the Commons
Hawthorne at Main
Hawthorne Waterside
West End at Fayetteville
Five Star Resident Reviews
Hawthorne at Indy West
By: Donivan / Google
We started our day of tours at this complex and were immediately greeted by Matthew, the maintenance man, who was friendly and welcoming, even as he was busy mopping the floors. Then we met Jackie, our scheduled guide, who was attentive and made us feel like we could really see ourselves living there. She thoroughly showed us every amenity and answered all our questions. Comparing this experience to the other places we visited later, they just didn’t seem to put in the same level of effort and attention. Everyone here was so genuinely nice, which made our choice feel much easier.
Avenues of Baldwin Park
By: Shira Nieves-Mendoza / Google
My experience was elite! I had so many questions regarding the property, management, maintenance, floor plans, appliances and such. Lysander Cruz was phenomenal. She is incredibly knowledgeable and extremely helpful. She went the extra mile to assure that all of my questions were properly addressed. I thoroughly enjoyed speaking with her and learning more about the properties. The homes I saw were spectacular!!! Very modern, well kept, clean, cozy, and offered amazing views. When deciding on where to relocate your family and loved one’s, head nowhere else but into Lysander’s office! She will not let you down!
Hawthorne at Southside By:
Sarah Dickens / Google
For such a large property and all we have been through these past 2+ months post Helene, I cannot say more about the Property Manager and team. Bethany is a strong example of a leader in hard times. She never gave up or backed down and that is what makes Hawthorne at Southside great. Her resilience and determination make everyone feel safe and supported. The whole team really cares about the residents and it’s very appreciated!
Brookstone By: Rena Hunter / Google
This review is long overdue! About a month ago I made the decision to purchase a home which of course is a joyous occasion however, let me say that it has also been a bittersweet decision, because I left my “home” in Brookstone. I say home because that is what it was for me, for the last five years. The name, Brookstone Apartment Homes, definitely lives up to its name. Believe me when I say that not one time since I moved in on day one, have I ever had a negative experience, be it my neighbors, or the apartment homes maintenance, or office staff. The ground are always top notch, maintenance is always on point, the upkeep of the homes is phenomenal, and as it relates to feeling safe and secure, Brookstone provides you with that peace of mind. There are so many things that I could say, but most of all what really made it home for me was Mahogany and her staff. Always greeted with a positive attitude, smile on their faces, a listening ear, and always always always going above, and beyond to meet the needs of the community. I never knew the real impact of my stay, or how much the people there meant to me, until the day I had to turn in my keys and say goodbye. We are always hearing stories of negative experiences at various apartment communities, but I would say to you, that if you want a positive living experience, being served by people who honestly care about you and the community at large, decent and kind neighbors, then Brookstone Apartment Homes is the place to be!!
WELCOME THESE NEW MEMBERS OF THE HAWTHORNE FAMILY
Welcoming Hawthorne Babies
Wyatt Wayne Warburton
Proud Parent: Wendy Warburton, Community Manager at Hawthorne at Westport
Wyatt Wayne Warburton was born on August 6th wide-eyed and curious! He spends his days very happy on his tummy time mat, always with an eye on his big brother and sister.
Live It Stories
Supporting Homeless Veterans in the Southeast
Our Georgia and Tennessee teams have gone above and beyond to support homeless veterans in the Southeast. From collecting an impressive number of coats to volunteering with the Homeless Veterans program to sort and distribute them, their dedication is inspiring. Thank you for showing how small actions can make a big difference for those who’ve served our country!
A Team Effort to Bring a Little Boy Home
Ashley Tejeda shared a heartfelt story about her team’s incredible dedication. When a distressed mother rushed into the office, unable to find her son, the entire team immediately took action. They knocked on doors, searched the property and surrounding neighborhoods, contacted the police, and eventually located the boy, who had fallen asleep on his school bus. After 1.5 hours of searching in the cold, they helped reunite the mother and her son. Ashley praised her team for staying calm, supportive, and committed during the stressful situation. Their efforts exemplify the spirit of community and making a difference.
Way to Live Fit!
In this year’s Fall Live Fit Challenge, we upped the ante, working together to give back bigger than ever before! Each hour of individual activity, companywide, led to over 840+ hours exercising and Hawthorne’s largest donation yet of $20,000 donated to Samaritan’s Purse, St. Jude Children’s Research Hospital, American Heart Association, and the Tunnel to Towers Foundation. Together, we turned fitness into a force for good and raffled over $3,000 in prizes to those within HRP who participated. THANK YOU for being part of something amazing! Keep an eye out for the next Live Fit Challenge coming in 2025!
Shout out to all of our winners!
Grand Prize Raffle Winner of a Peloton Bike
Sylvia Martinez, Community Manager at Hawthorne at Blanco Riverwalk
Weekly Facebook & Strava Participation Winners
Amarissa Garcia, Leasing and Live It Specialist at Hawthorne at Bay Forest
Jewel Funderburk, Accounting Team Leader at Corporate
Brianna Moore, Leasing and Live It Specialist at Grand View
Angel Filion, Resident Services Supervisor at The Felix
Evan Wilcox, Property Accountant at Corporate
Tiffany Meyers, Assistant Community Manager at Hawthorne Waterstone
Lauren Snyder, Community Manager at Haven at RTP
Samantha Warmbrodt, Leasing and Live It Specialist at Hawthorne at Stillwater
Hawthorne Holidays
Let’s Talk Talent!
Hiring During the Holidays: Unlocking Top Talent in the Most Wonderful Time of the Year!
As the holiday season unfolds, many companies slow their hiring efforts—but not Hawthorne. Did you know that over 30% of LinkedIn users update their resumes and profiles during the holidays? This surge in activity makes December a prime opportunity to connect with motivated candidates ready to take the next step in their careers.
Here’s why staying proactive during the holidays pays off—and how we can keep the hiring process merry and bright!
Why Hire During the Holidays and What You Need to Do
1. Motivated Candidates
The holiday season is a prime time for active job seekers as they prepare for new opportunities. By staying active, we can engage with highly driven talent and secure strong hires before the year’s end!
2. Stand Out from the Competition
While others hit pause, Hawthorne shines! By keeping our momentum, we can attract top talent while competitors take a step back.
3. Increased Availability
The holiday season brings flexible schedules for many candidates, making interviews and follow-ups easier to coordinate. Managers - consider offering interview options to candidates around the holidays. Your availability could mean securing your next team member before 2025!
Three Tips from Talent Acquisition to Win Top Talent
Communication is Key
During this busy time of year, clarity and responsiveness make all the difference. Let’s ensure our hiring timelines are transparent and that candidates feel supported throughout the process.
Celebrate Our Brand
Hawthorne’s vibrant company culture is a key selling point. Highlight it during the holidays with engaging social media posts, festive community events, and team stories. These moments highlight why Hawthorne is a great place to work.
Referrals Are Golden
Our best hires often come from within. Encourage team members to recommend great fits for open roles— they know firsthand what makes Hawthorne special. Plus, don’t forget we’re offering a limited-time $1,000 referral bonus for LC and RST hires! Click here to submit your referral.
Let’s Keep the Momentum Going! By staying engaged, responsive, and proactive, we can build strong teams during a season when others slow down. Let’s make this the most wonderful time of the year for hiring! If you need some extra support this holiday season and beyond, please email the Talent Acquisition team at tadept@hrpliving.com.
Why Kindness at Work Pays Off
Turns out, being kind at work isn’t just the right thing to do, it’s also smart business! Kindness helps build trust, strengthens relationships, and boosts teamwork, making everyone feel like they belong. And the best part? It’s contagious! When one person starts showing a little extra kindness, it spreads through the whole team.
Research even shows that kind workplaces have higher performance, happier employees, and a better customer experience. From small gestures like offering help to create a culture of empathy and understanding, kindness can transform your workday—and your results.
Ready to spread the kindness?
November - December 2024
Do you have an idea for the Corporate Newsletter? For ideas email announcements@hrpliving.com
