4 minute read
Inspiring Others to Discover and Live Their Possible
By BRAD FEDERMAN and ARIS FEDERMAN
This is the mission of PerformancePoint LLC and it informs our work on a daily basis, 24/7/365. We believe that business is personal, built on the backs of relationships. As such, our unique investment in the success of clients and the understanding of their specific company culture helps shape our approach to talent management and anything people driven. To keep it simple, our emphasis is squarely on amplifying brands by leveraging culture, customer and associate relationships. But words are only good if backed by behavioral action and evidence. To that end, we’ll refrain from trying to explain the impact of our services. We’d rather show you.
Here are two examples where the numbers speak for themselves:
Engagement & Change Model
A financial services company facing a volatile stock market and the customers were taking money out of investments. The money managed was actually decreasing which affected the income of the brokers and the health of the organization. PerformancePoint provided an engagement and change model. We helped the organization redefine what success looked like using a proprietary process and model. Once new expectations were created, we provided a coaching for change and engagement model for leaders using our FastForward Change Model. Within six months, 350% increase in calls to initiate new sales cycles, 130% increase in referrals, 150% increase in contacts with new prospects, 112% increase in number of initial prospect meetings, 56% increase in revenue from new accounts.
Sales Engagement
A pharmaceutical company was struggling with commoditization and increased competition. Sales were flat and they were being squeezed on profit. The sales people were unable to create value in the current relationships. They were making less money and the company was having attrition issues. PerformancePoint provided a sales engagement and change process in order to shift the behavior and approach of the sales people to a manner more appropriate for competing in this new environment. As a result, the number of contacts with customers increased by over 50%, profit increased by over 17%, and revenue per customer increased by over 30%. Not to mention the time our team employed our engagement survey process to pinpoint key issues holding a company back from growth and profitability, creating an 11 million dollar positive shift in profitability. Our services don’t end at engagement surveys and change models, though. We cover a broad number of topics/areas, engineered and maintained by professionals while informed by the largest thought leaders in the human resource industry. Our services include but are not limited to:
• Leadership Training and Cohorts • Diversity and Inclusion Initiatives • Customer Experience Initiatives • Employee Engagement Initiatives • Teams and Collaboration
• Change Management • Strategic HR/Compensation Of course, you don’t have to take our word for it. We’d rather you hear from some of our clients about the relationships we build and the impact we bring.
“The word that comes to mind when speaking of PerformancePoint is partnership. When TruckPro set out to redesign our competency models and succession planning tools we needed a partner who could lead the process and help facilitate conversations with subject matter experts. PerformancePoint differentiated themselves from other consultants in the fact they were willing to roll up their sleeves, get into the details and provide tangible deliverables. Brad and his team made themselves familiar with our business and operations and executed the project accordingly. They easily connected with our employees and operated as if they were TruckPro associates. Brad and his team at PerformancePoint were able to provide the knowledge and experience to partner with TruckPro’s HR Team to drive this project through completion. Like TruckPro, PerformancePoint is focused on providing results for their customers through execution, not just discussion and strategizing.”
JASON CALLAHAN Vice President, Human Resources & Risk Management at TruckPro, LLC
“Southern College of Optometry has been working with PerformancePoint for many years and they have become an indispensable partner of our HR department. The number of uniquely qualified consultants with varied expertise is a distinct advantage of working with PerformancePoint. Their talented and highly professional team members have provided Executive Coaching, Compensation Consulting, Leadership Development and Diversity & Inclusion workshops. Brad and his team are dedicated to their clients and deliver quality. I recommend the HR consulting services of PerformancePoint without hesitation.”
TRACY B. LINDOW
Executive Director of Human Resources, Southern College of Optometry
“We embrace deep relationships with those we serve and with each other. When wanting to revisit our compensation philosophy and structure to support our mission, growth and executive retention we turned to a partner that equally invests in relationships; PerformancePoint. We appreciate their expertise and partnership.”
B. SCOT LENOIR
President and Chief Executive Officer of Evolve Bancorp, Inc.
“We were in need of a partner to help us with our employee engagement efforts. We found one. Brad Federman and the PerformancePoint team rock! They have helped us with our survey process, gain insights from the data, and most importantly supported us in our action planning to make a difference and meaningfully respond to our team members. PerformancePoint is customer focused, they problem solve and know their stuff. We are even starting to utilize PerformancePoint to support our Customer Experience strategy. We are very happy with our partnership.”
BECKY PARISI
Vice President Human Resources, Metal Exchange Corporation
Inspiring others to discover and live their possible. It’s what we aim to do, and the results speak for themselves.
Brad Federman, CEO
PerformancePoint LLC bfederman@performancepointllc.com www.performancepointllc.com
Aris Federman, Workplace/Training Analyst
PerformancePoint LLC afederman@performancepointllc.com www.performancepointllc.com
