Best Practices for Implementing Competencies
Table of Contents 1
Introduction ........................................................................................................................................... 1 1.1 Purpose ......................................................................................................................................... 1 1.2 Why Competency-based Management ........................................................................................ 1
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Competency Architecture & Dictionary................................................................................................. 2 2.1 Competency Architecture Defined ............................................................................................... 2 2.2 Competency Architecture ............................................................................................................. 2 2.3 Proficiency Levels .......................................................................................................................... 4 2.4 Target Proficiency Levels .............................................................................................................. 5 2.5 Competency Dictionary................................................................................................................. 6
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Recruitment & Selection........................................................................................................................ 7 3.1 Best Practices ................................................................................................................................ 7 3.2 Implementation Stages ................................................................................................................. 8
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Learning & Development ..................................................................................................................... 10 4.1 Best Practices .............................................................................................................................. 10 4.2 Implementation Stages ............................................................................................................... 12
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Performance Management & Multi-source Feedback ........................................................................ 14 5.1 Best Practices .............................................................................................................................. 14 5.2 Implementation Stages ............................................................................................................... 16
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Career Development & Succession Management ............................................................................... 17 6.1 Best Practices .............................................................................................................................. 17 6.2 Implementation Stages ............................................................................................................... 19
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Strategic Human Resources Planning .................................................................................................. 20 7.1 Best Practices .............................................................................................................................. 20 7.2 Implementation Stages ............................................................................................................... 21
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Overarching Policy, Process & Tools.................................................................................................... 22 8.1 Best Practices .............................................................................................................................. 22 8.2 Implementation Stages ............................................................................................................... 22
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Reading List .......................................................................................................................................... 24 9.1 Books ........................................................................................................................................... 24 9.2 Articles ........................................................................................................................................ 24
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