Palliative and Hospice Care

Enhancing Life with Palliative and Hospice Care The Comforting Benefits of Both when Navigating Illness

When facing a serious illness or life-limiting condition, palliative care and hospice care can provide you or a loved one with relief, a sense of control and enhancement of life in the midst of difficult circumstances.

Both palliative care and hospice care focus on the needs of the whole patient, not just someone’s illness. Both have the goal of decreasing symptoms and increasing quality of life, and both help patients and their families live as fully as possible and with dignity in spite of their illness.

Palliative Care

Palliative care is for patients managing a serious illness. With palliative care, curative treatments continue but with a more holistic approach that takes you and your whole life into account. With palliative care, you get a team of specially trained professionals to help you navigate your life, as well as your illness. A palliative care team typically consists of a medical social worker, some combination of healthcare providers – such as a physician, nurse practitioner and nurses – and perhaps a pharmacist, nutritionist, spiritual counselor and volunteers. Working closely with you and your family, the team helps you or your loved one: • Have a conversation with family members about and document wishes for future health care; • Develop treatment goals and a lifemanagement plan that reflect your or your loved one’s values, life goals, lifestyle and desires; • Ensure proper pain management and symptom relief is in place; • See that financial issues are addressed and help is found if needed; and • Ensure that family members receive information, support, respite and other needed resources.

With palliative care, the patient is always in control. You or your loved one can ask the doctor for a referral to palliative care at any time during a serious illness and palliative care services can be stopped at any time during an illness or when there’s recovery.

Hospice Care

Hospice care is for an individual with any lifelimiting condition and typically a prognosis of six months or less to live. As with palliative care, hospice care is provided by an interdisciplinary team of healthcare and human services professionals.

A hospice team works closely with the individual who is ill to achieve many of the same goals as with palliative care. The difference is that hospice patients are no longer seeking curative treatments, but rather are seeking comfort and quality of life. continued on page 88

Hospice care does nothing to hasten death. In fact, people receiving hospice care often live longer than people actively being treated for the same disease. With hospice care: • Services can be received at home, at a care facility, at a hospital or at a hospice house. For those in a hospital or nursing facility, hospice care can often make a move home possible if so desired. • Hospice recipients can continue to see their regular physicians and use prescribed medications. • People under hospice care can go out, have visitors in and do whatever they feel up to doing. • Individuals under hospice care can stop receiving it and resume curative treatment at any time. A physician’s referral is required for palliative or hospice care. Medicare, Medicaid and private insurance may offer benefits for both types of care. Care teams can help look into specifics of an individual’s health care policy to determine what is covered.

MORE ABOUT PALLIATIVE AND HOSPICE CARE

Visit the National Hospice and Palliative Care Organization at

NHPCO.org/Patients-and-Caregivers. Find local Palliative and Hospice Care Providers on page 42 and in the Aging Resources Directory on page 96.

Plant the seed. Grow a Legacy that Inspires.

Contact CFHC today to create your charitable legacy for your lifetime and generations to come. (828) 697-6224 www.CFHCforever.org

There is plenty of help for seniors and their caregivers in our area. Below is a list of commonly needed services. For a direct link to all websites for listings in this directory, view the magazine online at AgingResourcesWNC.com.

Look for the icon for safety protocols for COVID-19 and beyond. Be sure to check each organizations' website for the most up-to-date information.

GENERAL INFORMATION Aging Resources Magazine

A print and online resource for managing the financial, legal, social, residential, health and medical issues of aging and caregiving. 828-513-3888 | AgingResourcesWNC.com

Local Councils on Aging (COA) receive limited funding to provide family caregivers with grants for respite care. Funding can be used for home care, day programs, and overnight respite programs. Contact the COA nearest you for more information and to apply for a grant.

Council on Aging of Buncombe County

Local nonprofit advocacy agency that also provides a wide range of services and resources for older adults. 828-277-8288 | COABC.org

Council on Aging for Henderson County

Providing and coordinating services to engage, connect, and support adults in our community as we age. Support the mission by donating and shopping at the Etowah and Hendersonville Thrift Stores.

Below is a selection of safety measures they have taken across their services and functions: · Masks required whenever in close proximity with staff, volunteers, clients, and customers · Temperature checks and health screening for all staff and volunteers · Frequent hand-washing or hand sanitizing by staff and volunteers · Regular sanitization of surfaces · Plexiglass shields in public facing areas · Social distancing in all functions · Virtual meetings in lieu of face-to-face meetings whenever possible 105 King Creek Boulevard, Hendersonville 828-692-4203

COAHC.org SEE PAGE 35 Isothermal Planning & Development Commission Area Agency on Aging

Facilitating a comprehensive long-term care system for older adults in the region. Serves Polk, Rutherford, McDowell, and Cleveland Counties. 828-287-2281 | RegioNC.org

Land of Sky Regional Council

A multi-county, planning and development organization offering volunteer opportunities, aging resources, workforce development, community development services and more. 339 New Leicester Highway, Suite 140

Asheville 828-251-6353 | LandofSky.org

ACCESSIBLE AND UNIVERSAL DESIGN

RL Mace Universal Design Institute

The Institute works with homeowners, builders, remodelers, and design professionals to create accessible and universal home environments. 1854 A Hendersonville Road, Asheville 919-608-1812

UDInstitute.org

AGING IN PLACE Aging Projects, Inc.

This online resource directory is specially designed to help seniors find screened resources to age in place. 828-776-1390 | AgingProjectsInc.org

ALZHEIMER’S/DEMENTIA

Alzheimer’s Association

Comprehensive information, care consultations, and online resources—24/7 Helpline. For information call. 800-272-3900 | ALZ.org

Western Carolina Chapter

828-398-5780

ALZ.org/NorthCarolina SEE PAGE 22

Dementia Friendly WNC

A grassroots organization dedicated to the well-being of people living with dementia and their families through a welcoming and knowledgeable community. 828-348-7261

WNCDementiaFriendlyCommunities@gmail.com

DementiaFriendlyWNC.org

Project C.A.R.E. (Caregiver Alternatives to Running on Empty)

This state-funded program offers care consultation, information, assistance and referrals to other resources to family caregivers/care partners who care for a loved one with dementia. Services are free to consumers. 339 New Leicester Hwy, Suite 140, Asheville 828-251-6622 | LandofSky.org/ProjectCare

Memory Support Groups Dementia Alliance of NC Support Groups

Committed to offering local support groups throughout the state of North Carolina so that location is never a factor that hinders a caregiver from attending a group session. Visit their website to find a support group in your area.

DementiaNC.org/Family-Services-Support/

Support-Groups

Henderson County Caregiver Support Group

Third Tuesday each month, 12:00-1:15 pm. Please contact for schedule updates.

First United Methodist Church 204 Sixth Avenue West, Hendersonville

Contact Lisa Kaufman at 828-696-9799

Memory Loss Caregivers of East Buncombe Highland Farms Retirement Community Support Group

Second* and Fourth Tuesday 9:30-11:30 am. Please contact for schedule updates. 200 Tabernacle Rd., Black Mountain (Brookside Building, J-K Entrance, lower level lounge 3)

Contact Mel Kelly at 828-301-0529 or

Avant_garden@msn.com New Hope Presbyterian Church Support Group

A support group for caregivers meets every 3rd Tuesday 1:00–2:30 pm concurrently with “Memory Loss Navigators”, a support group for those in the early states of memory loss. Pre-screening required. Please contact for schedule updates. 3070 Sweeten Creek Road, Asheville

Contact Nancy Hogan at 828-251-7432 or

Mel Kelly, co-facilitator, at 828-301-0529

Spouse Support Group

Third Tuesday each month, 1:30-3:00pm. A care receiver program is provided for loved ones. Please contact for schedule updates.

First United Methodist Church 204 Sixth Avenue West, Hendersonville

Contact Lisa Kaufman at 828-696-9799

BEHAVIORAL HEALTH

St. Luke’s Hospital

Senior Life Solutions (outpatient) and the Center for Behavioral Health (inpatient) offer a multidisciplinary approach to mental health for seniors. 101 Hospital Drive, Columbus 828-894-3311

SaintLukesHospital.com SEE PAGE 3

CAREGIVER SUPPORT Family Caregiver Support Program Land of Sky Regional Council

The Family Caregiver Support Program works on a regional level to establish partnerships with caregiver service providers, caregivers, and those who interact with caregivers to leverage resources and improve and expand the available resources / services for caregivers. This program is funded by the Older Americans Act, Title III-E. 828-251-7441

Ruth Price, Family Caregiver Resource Specialist

Pat Hilgendorf, Caregiver Program Associate

LandofSky.org/fcsp.html Mountain Care Adult Day Services –Caregivers Support Groups

Third Wednesday each month, 3:00–5:00 pm. No pre-registration required. 68 Sweeten Creek Road, Asheville

Contact Donna Nawrocki at 828-277-3399

Mountain Care Adult Day Care

Last Thursday each month, 5:30-7:00 pm, 23 Medical Park Drive, Brevard 828-435-2850 | MountainCareServices.org

Caring for People Education and Support (CAPES)

Class topics include dementia, legal issues, coping with stress, self-care, community resources and making difficult life choices. Second Tuesday monthly from 5:00-6:30pm. Please contact for schedule updates.

Mountain Area Health Education Center (MAHEC) 121 Hendersonville Road, Asheville

Contact Juanita Igo at 828-277-8288 ext. 1307

MemoryCare.org/Caregiver-Information/

Support-Groups

CHARITABLE GIVING

Four Seasons Foundation

Use philanthropy as an estate planning tool to make award winning levels of hospice and palliative care possible into the future. 211 North Main Street, Hendersonville 828-513-2440

FourSeasonsFDN.org SEE PAGE 87

Hospice Home Store

When you donate to or purchase an item from the Hospice Home Store, you are supporting the efforts of Four Seasons and providing invaluable support to families facing serious illness. 215 North Main Street, Hendersonville 828-696-0625

HospiceHomeStore.org SEE PAGE 53

MemoryCare

A non-profit community-based program offering specialized medical care and support for patients and families affected by Alzheimer’s and other memory disorders. A referral is necessary. 100 Far Horizons Lane, Asheville 828-771-2219 | MemoryCare.org

Working Wheels

Transforming donated cars into Working Wheels for working families in WNC. Support the mission by donating your vehicle or by making a financial contribution to the Parts and Repair Fund.

Below is a selection of safety measures they have taken across their services and functions: • Office open by appointment only • Masks and social distancing required at all times • Increased hand washing and sanitizing protocols • Touchless car donation process to make donating a vehicle easy and safe for all • Complete sanitization of all cars upon arrival, between mechanics, and before being placed in the vehicle program • Outdoor car sales at their state-of-the-art picnic table • All board and staff meetings are virtual instead of face-to-face

76 Weaverville Road, Asheville 828-633-6888

WorkingWheelsWNC.org

SEE PAGE 29

COMPANIONS Senior Companion Program

Senior volunteers provide assistance with daily tasks to other seniors.

Land of Sky Regional Council

Ann Whisenhunt, Senior Companion Manager 828-251-6622, ext. 1126

Buncombe, Transylvania, Henderson and Madison

LandofSky.org

CONGREGATE MEALS & MEALS ON WHEELS

Buncombe County Senior Opportunity Center

Congregate lunch, Monday-Friday Members have to be 60 years old or more and need to register for meals a week in advance, donations accepted for the meal. 36 Grove Street, Asheville | 828-350-2062

Henderson County Mills River Life Enrichment Center (MRLEC)

Senior fellowship with a program and lunch every Thursday. Programs begin at 10:00 am and are held in the Mills River United Methodist Church Fellowship Hall. Lunch Reservations are required. Please call by 12:00 pm the Tuesday before each program.

Mills River United Methodist Church 137 Old Turnpike Road, Mills River 828-808-5581 | MillsRiverUMC.org

Sammy Williams Center

Lunch at the Sammy 11:45 am Monday-Friday, activities 9:00 am-1:00 pm. Donation-based lunch, activities and fellowship. 301 North Justice Street, Hendersonville 828-692-3320

COAHC.org/sammy-williams-center

Polk County The Meeting Place

Congregate lunch 11:30, Monday-Friday, activities 10:00-1:00pm. 25 Shield Drive, Green Creek 828-863-2795 | PolkNC.org

The Meeting Place

Congregate lunch 11:30 am, Monday-Friday, activities 8:30 am-4:00 pm 75 Carmel Lane, Columbus 828-894-0001 | PolkNC.org

Saluda Senior Center

Monday-Friday, home-delivered meals, recreation and education programs 64 Greenville St., Saluda 828-749-9245 | PolkNC.org

Transylvania County Quebec “Lunch Plus” Program (WCCA)

Congregate lunch, Monday-Friday, 10:00 am12:00 pm. A socialization/nutrition program for Transylvania County residents 60 years old and better that includes daily activities and lunch. Transportation may be available depending on where you live. Pre-enrollment is required.

Quebec Community Center 11846 Rosman Highway/Hwy 64, Lake Toxaway 828-862-4466 | WCCA.net

Silvermont “Lunch Plus” Program (WCCA)—

Congregate lunch, Monday-Friday 9:30 am-12:00 pm A socialization/nutrition program for Transylvania County residents 60 years old and better that includes daily activities and lunch. Transportation may be available depending on where you live. Preenrollment is required.

Silvermont Opportunity Center 364 East Main Street, Brevard 828-884-3166 | WCCA.net

Meals on Wheels

Hot meals delivered Monday-Friday to homebound adults who are unable to prepare meals.

Buncombe County—828-253-5286

Henderson County—828-692-6693

Polk County Columbus—828-894-0001

Green Creek—828-693-2795

Transylvania County Brevard—828-883-3743

Quebec Communities—828-884-2255

MOW@COAHC.org Mobile Meals

Provides free meals to the elderly community (60 years or older) who are homebound in locations where Meals on Wheels doesn’t go in Transylvania County. Donations are accepted. 828-884-2255 | WCCA.net

EDUCATION & CULTURAL CENTERS Blue Ridge Center for Lifelong Learning

Classes, “EdVentures,” brown bag lunches and other learning opportunities for those 50 years of age and better. Visit the website for schedule updates.

Blue Ridge Community College 180 West Campus Drive, Flat Rock 828-694-1740 | BRCLL.com

Life@Western Carolina

Noncredit Lifelong Learning courses for adults 50+. Topics include history, culture, health, science, geo-political and legal issues. Visit the website for schedule updates.

Biltmore Park, Asheville 828-227-7397 | Life.WCU.edu

Osher Lifelong Learning Institute

A learning community dedicated to promoting lifelong learning, leadership, community service and research. Visit the website for updates.

University of North Carolina-Asheville

One University Heights, Asheville 828-251-6140 | OLLIAsheville.com

Want to Access This Resource Directory Online? Aging Resources has an online directory, providing access to resource information, websites and featured listings. Visit AgingResourcesWNC.com/Marketplace to learn more.

FINANCIAL PLANNING

Katherine C. Morosani - Edward Jones

Have your retirement plans changed lately? Do you know how much money you’ll have available to spend each month in retirement? Are you considering a part-time job? Have you thought about your insurance needs? As an Edward Jones financial advisor, Katherine can help you refine your retirement strategy and take an in-depth look at all your retirement accounts. 1185 Charlotte Highway, Suite 1, Fairview 828-628-1546

EdwardJones.com SEE PAGE 10

HANDYMAN, CLEANING & LAWNCARE SERVICES

TruBlue Total House Care

TruBlue offers a wide range of services to Seniors who want to “age in place” by staying in their homes. As your Total House Care Manager, they are equipped to handle everything you may need both inside and outside of your home. In addition to general home maintenance services and cleaning needs, they are also happy to install safety and accessibility features such as stair railings, easyturn faucets, and more. They want you to enjoy worry-free living for many years to come. 303 Brightwater Heights Drive, Hendersonville 828-595-2289

TruBlueHouseCare.com/

Hendersonville/ SEE PAGE 49

HEALTH AND WELLNESS

AdventHealth Hendersonville

Nationally recognized for quality and safety with the CMS Hospital Compare 5-Star rating, AdventHealth is committed to provide whole-person care – body, mind and spirit to every person across WNC. 100 Hospital Drive, Hendersonville 855-774-LIFE (5433)

AdventHealthNC.com SEE INSIDE BACK COVER

St. Luke’s Hospital

Senior-focused services for inpatient and outpatient behavioral health, state-of-the-art orthopedics and rehabilitation and 24/7 ER. 101 Hospital Drive, Columbus 828-894-3311

SaintLukesHospital.com SEE PAGE 3 YMCA of Western North Carolina

The Y offers programs that build healthy spirit, mind, and body for all. From group exercise and diabetes management to hunger relief and volunteer opportunities, the Y connects community in meaningful ways. Ask about special rates for seniors and Medicare Advantage members. Financial assistance is available. With multiple locations in Buncombe, Henderson, and McDowell counties.

The YMCA is committed to community health and safety. It continues to meet or exceed public health guidance to keep members, staff, volunteers and program participants safe during the pandemic and beyond. Its precautions include: • Frequent cleaning • Upgraded air filtration • Health screenings • Social distancing • Mask requirements • Outdoor and virtual classes • Limited capacity • Reservations for some services 828-251-5910

YMCAWNC.org SEE PAGE 10

WNC Fall Prevention Coalition

Heather Bauer, Fall Prevention Programs Manager 828-450-6698

FallPreventionCoalitionWNC@gmail.com

Sites.Google.com/View

WNCFallPreventionCoalition/Home

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HEALTH FOOD/GROCERY STORES

Hendersonville Community Co-op

As an owner operated cooperative, their mission is to provide organic and wholesome, natural foods, supplements and health care products, and to encourage informed choice through education and exceptional service to their customers and community.

The Hendersonville Community Co-op is doing everything they can to respond to the COVID-19 virus threat while still providing you with the provisions you need. Here is what they are doing: • Still smiling and being patient • Listening • Washing their hands • Sanitizing all surfaces • Regular store hours • Maintaining 6 feet distance • Plexiglas barriers at main customer service centers • Wearing masks • Following the Governor's proclamations and CDC recommendations • Monitoring and protecting their staff safety at all times 60 South Charleston Lane, Hendersonville 828-693-0505

Hendersonville.Coop SEE PAGE 11

HEALTH INSURANCE

Asset Protection Network, Inc.

For over 26 years APN has worked with seniors and others throughout the Southeast to navigate Medicare and Long Term Care insurance questions. The insurance products and services they offer include Medicare supplements, life insurance and annuities, Medicare advantage and prescription drug plans, life settlements, long term care, travel insurance, dental and vision, and final expense. 900 Hendersonville Road,

Suite 201A, Asheville 828-274-7655

AssetProtectionNetwork.net

SEE PAGE 37 HEARING SERVICES

Biggert’s Hearing Instruments

Established in 2000, Biggert’s licensed audiologists provide comprehensive hearing evaluations and work with you to choose customized hearing aid solutions, including rechargeability and bluetooth wireless connectivity.

Here are the safety measures Biggert's Hearing has taken to ensure staff and patient continued health and well being: • All patients and staff are required to wear a mask covering the mouth and nose at all times • Anyone entering the office will be required to use hand sanitizer • Frequent hand washing and/or hand sanitizer use by staff • All surfaces, pens, door knobs, etc. are sanitized between patients • Appointments are staggered, so there is limited overlap in the waiting area • Patients are asked to wait in their cars while they work on their hearing aids during their walk-in clinic time 303 South Church Street, Hendersonville 828-692-0353

BiggertsHearing.com SEE PAGE 21

CaptionCall

CaptionCall is a captioned telephone service that lets you talk on the phone while reading captions of what the other person is saying. This service helps many people with hearing loss understand conversations more easily and effectively. You can enjoy talking with friends and family, plus making your everyday phone calls. It is available at no-cost to people with hearing loss. Simply order a no-cost caption phone online and CaptionCall will reach out to confirm your eligibility and schedule your redcarpet delivery.

Kristen Buchanan 828-400-4526

CaptionCall.com SEE PAGE 15

HOME CARE/HOME HEALTH CARE

Always Best Care Senior Services

Providing in-home personal care, meal preparation, medication reminders, household assistance, light housekeeping, companionship, shopping, transportation, recovery care and Alzheimer’s and dementia care. Care is available 24/7. 828-676-2939

AlwaysBestCareWNC.com SEE PAGE 13

CareHeartedly

Not just home care, their clients thrive with their integrated care approach. And their families have peace of mind knowing they’re getting the attention and stimulation they deserve. Call or visit them online to learn more about their packages and special offers.

Their exceptional care now includes additional safety measures in order to keep their staff and clients safe and healthy as recommended by the CDC, State Department of Health, local authorities, and other resources. They are following updates and procedures from these organizations and their plans will be adjusted according to their recommendations. 109 S. Main Street, Suite 3, Hendersonville 828-595-5734

CareHeartedly.com SEE PAGE 39

Four Seasons Home Care

In-home assistance with personal care, meals, housekeeping, shopping, transportation and more. Available 24/7. 513 North Justice Street, Suite B

Hendersonville

FourSeasonsHomeCare.org SEE PAGE 87

Griswold Home Care

Dedicated to referring compassionate caregivers who help people stay at home and stay independent. Providing in-home assistance with personal care, medication reminders, shopping, transportation, and more. Hourly or live-in rates. 828-348-0988

GriswoldHomeCare.com/Asheville SEE PAGE 27 Kindred at Home (formerly Gentiva)

At Kindred at Home, care is defined by clinical expertise and the compassion delivered every day— one patient at a time.

COVID-19 is presenting significant challenges especially for older adults and people with chronic conditions. Their in-home care makes it possible for them to practice social distancing, as advised by the CDC and still receive the care they need right at home. Safety precautions include: • All in-home clinicians are screened daily and provided extensive training on infection control and the use of protective equipment. • They are conducting risk assessments on patients referred to their care and in their care. • They are taking every precaution to protect their clinicians and their patients and prevent the spread of the virus. 9 Olde Eastwood Village Boulevard, Asheville 828-298-1370

KindredatHome.com SEE PAGE 41

Pardee Home Health

Providing the quality medical care you need in the comfort of your own home. Offering a full range of in-home services.

Pardee UNC Health Care is here for you and committed to caring for their community. As always, Pardee remains focused on delivering patient-centered, safe care throughout their hospital and health care facilities. You can find up-to-date COVID-19 resources such as current restrictions, testing, frequently asked questions, tips, symptoms and more by visiting PardeeHospital.org/Coronavirus. 800 North Justice Street, Hendersonville 828-692-1846

PardeeHospital.org SEE PAGE 17

Licensed Home Health/Home Care Providers

List of licensed home-health and home-care providers.

NCDHHS.gov/DHSR/Data/HHList.pdf

Medicare Compare for Home Health

Information on and patient survey results for home health agencies by location and ability to compare services offered.

Medicare.gov/HomeHealthCompare

North Carolina Department of Health & Human Services

Division of Health Service Regulation Office: 919-855-3750

Adult Care Licensure: 919-855-3765 For information about inspections, penalty and star rating on Adult Care facilities visit NCDHHS.gov/DHSR/ACLS/Index.html.

HOME/ESTATE & MOVE MANAGEMENT

Mail, Box & Pack

When it comes to downsizing, handling a loved one’s estate, or just sending a gift to the grandkids, you can trust Mail, Box & Pack to safely pack and ship your items wherever they need to go. Call to schedule a free estimate.

Mail Box and Pack is taking extra precautions to ensure the health and safety of our customers and staff during the COVID-19 pandemic, including: • Wearing masks • Providing free masks to customers • Providing hand sanitizer at all registers • Sanitizing surfaces throughout the day • Limiting store occupancy • Floor markings for social distancing • Providing curbside services • Following CDC guidelines 224 Thompson Street, Hendersonville 828-693-1700

MailBoxandPack.com SEE PAGE 51

HOME MODIFICATION & ASSISTIVE DEVICES

Helping Wheels

Their goal is to provide quality wheelchair accessible vans, driving controls, mobility equipment, automotive wheelchair lifts, scooter lifts, stairlifts, vertical platform lifts, wheelchairs, scooters and other personal mobility equipment.

Offering contactless transactions and minimal contact for service and installation. Staff members are fully equipped with Personal Protective Equipment (PPE) and provide safety cleanings to minimize risks. 1078 Tunnel Road, Suite F, Asheville 866-443-3101

HelpingWheels.com SEE PAGE 47 MobileLife

Providing home medical equipment and adaptive mobility access solutions. Visit their showroom to "test ride" a mobility scooter and discuss your mobility and accessibility needs. 73 Airport Road, Arden 828-676-2760

WNCMobileLife.com SEE PAGE 30

HOSPICE & PALLIATIVE CARE

Compassionate Care Western North Carolina

Their name is their mission - Compassionate Care for the seriously ill. They are the right choice for patients and families in Western North Carolina who want to experience the best quality of life possible for as long as possible.

Compassionate Care Western North Carolina is taking several additional precautions to protect patients and staff during this challenging time, including their staff being screened daily for symptoms of, or potential exposure to, COVID-19; employees with positive screens are not allowed to work. • They are calling ahead to ask screening questions before every visit. If answer is “yes” to these questions, they can work out a solution for providing appropriate care to them, which will include using appropriate personal protective equipment (PPE). • Staff are required to adhere to a strict PPE policy of temperature checks, wearing gloves and surgical masks for all patient visits and full PPE (eye protection, gowns and N95 masks) for anyone that is suspected to have COVID-19. 856 Georges Fork Road, Burnsville 828.682.9675

CompassionateCareWNC.org

SEE PAGE 89

Want to Access This Resource Directory Online? Aging Resources has an online directory, providing access to resource information, websites and featured listings. Visit AgingResourcesWNC.com/ Marketplace to learn more.

Four Seasons

Independent, non-profit providing national award-winning levels of care to families living with serious illness.

They take the CDC’s recommendations regarding

Personal Protective Equipment (PPE) seriously. In addition to adhering to the CDC’s guidelines, they also adhere to NC Governor Cooper’s Safer at Home Phase requirements. As a leading healthcare organization, they believe it is imperative to encourage not only their staff and volunteers to follow by the 3 W’s but also the community. To help prevent the spread of COVID-19, they encourage others to: • Wear a cloth face covering over the nose and mouth • Wait six feet apart from others when in public places • Wash hands or use hand sanitizer often

571 South Allen Road, Flat Rock 828-692-6178 or 866-466-9734

FourSeasonsCFL.org

SEE PAGE 87

HOUSING

Arbor Terrace

Gracious apartments in a lovely setting with many amenities and services for assisted living and memory care. They offer their great services and amenities at

Arbor Terrace of Asheville with increased safety precautions to keep residents and staff healthy. They wear masks and personal protective equipment, practice social distancing, and follow a rigorous and thorough cleaning schedule along with their electrostatic sprayer. They are accepting new residents, and follow a procedure to welcome them safely. By closely monitoring local guidelines, they adjust as needed to allow residents a healthy and engaging lifestyle. 3199 Sweeten Creek Road, Asheville is for members of the United Methodist Church

828-681-5533

Ardenwoods

Independent and assisted living in an intimate, close-knit atmosphere. Offering HealthyLife Services program and extraordinary dining.

Ardenwoods has implemented safety protocols to keep their residents safe. Staff and guests are screened in daily when they arrive at the community. They are allowing family visitation with social distancing on their outdoor patio and in an indoor clean room. Their dining room is opened at 50% capacity per state mandates. Masks are required in all public spaces and they are following all of the state guidelines for social distancing. 2400 Appalachian Boulevard, Arden 828-684-7330

ArdenwoodsRetire.com SEE PAGE 55

Brooks-Howell Home

Brooks-Howell offers skilled care and respite care in private rooms with a stellar clinical staff to resident ratio and resident-centric care. Independent Living

AT-Asheville.com SEE PAGE 57

with affordable accommodations. Nestled on 10 acres of landscaped grounds near downtown Asheville, residents enjoy a caring community that values each individual.

Brooks-Howell has implemented numerous safety precautions to protect their beloved residents. They have fully embraced the 3 W’s both inside and outside of work. They looked at every aspect of their campus and workflow to achieve this in the workplace. From dividing their staff up into inside and outside the resident areas, to creating separate workstations for every employee on duty, to having an individualized safe space to remove their mask and eat a safe distance from others.

266 Merrimon Avenue, Asheville 828-253-6712

Brooks-Howell.org

SEE PAGE 45

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Carolina Village

Henderson County’s only Type-A Life Plan Community with a focus on active, healthy, purpose-driven living, providing higher levels of quality care when needed.

As a health care provider, Carolina Village’s top priority is the well-being of their residents and employees. Together, as a community, they've worked together in new ways to protect their community from COVID-19 and to care for one another. They have been delivering meals, groceries, prescriptions, and other essential items to residents, providing PPE, sanitizing around the clock, updating residents daily, and so much more. Read more about their complete COVID-19 response at CarolinaVillage.com/News/Coronavirus-Preparedness/. 600 Carolina Village Road, Hendersonville 828-692-6275

CarolinaVillage.com SEE BACK COVER

Deerfield

Life at Deerfield: connecting with your passions, embracing fun, fitness, friendships and being well cared for in Independent Living, Assisted Living, and Skilled Nursing. 1617 Hendersonville Road, Asheville 828-274-1531

DeerfieldWNC.org SEE PAGE 71

Fletcher Park Inn

Independent Retirement living on an alcohol/ tobacco-free campus across from AdventHealth. Daily vegetarian buffet lunch with vegan and meat options. Caring Christian atmosphere. 150 Tulip Trail, Hendersonville 828-209-6930 or 800-249-2882

FletcherParkInn.com SEE PAGE 9

Givens Estates

As a resident of Givens Estates, a progressive life plan community, you'll enjoy a lifestyle that nurtures mind, body, and spirit, all in harmony with their splendid mountain setting. Choose from 51 floor plans in eight distinct neighborhoods. 2360 Sweeten Creek Road, Asheville 828-274-4800

GivensEstates.org SEE PAGE 58 Givens Highland Farms

Nestled on 75 beautiful acres, just minutes from downtown Black Mountain and a short drive to Asheville, our walkable and pet-friendly Life Plan Community encourages an active and natural lifestyle. 200 Tabernacle Road, Black Mountain 828-357-3621

GivensHighlandFarms.org SEE PAGE 68

Heather Glen

Heather Glen Assisted Living allows you to live independently while also offering personalized attention to your health needs. A part of Ardenwoods CCRC, Heather Glen is an active, 48-residence community with services that include round the clock assistance with bathing, grooming and dressing, and medication management.

Heather Glen has implemented safety protocols to keep their residents safe. Staff and medical professionals are screened daily when they arrive at the community. There is a family visitation area set up outside for residents to visit with family members with social distancing, screening and masks. Their dining room is open for two meals a day with tables set for two and their Community Life Services Department has been working hard to keep the residents active while following state guidelines. 103 Appalachian Boulevard, Arden 828-687-7321

ArdenwoodsRetire.com/

HeatherGlen SEE PAGE 55

Heritage Hills

An independent living facility with a dedicated, professional team supporting each resident with dignity and respect through compassionate, personalized care services. 828-698-3866

PacificaSeniorLiving.com SEE PAGE 59

Legacy at Mills River

A sustainably-designed Continuing Care Retirement Community in development that will offer an equity ownership model. Members of Legacy at Mills River will hold the deed to their own property, customize their residence, and live in it as they please. 582 Jeffress Road, Mills River 828-696-1554

LegacyAtMillsRiver.com SEE PAGE 71

NC State Veterans Home

Providing around the clock skilled nursing care, rehabilitation services and memory support to North Carolina Veterans. A state of the art facility offering private rooms. 62 Lake Eden Road, Black Mountain 828-257-6800 SEE PAGE 60

Pisgah Valley Retirement

Licensed continuing care retirement community, independent and assisted living and skilled care. 6 Rhododendron Way, Candler 828-418-2333

PisgahValleyRetirement.com SEE PAGE 69

Senior Care Authority

Expert advice navigating the care choices your loved one deserves. 2131 Woodruff Road, Suite 2100, Greenville, SC 864-673-8293

SeniorCare-Carolinas.com SEE PAGE 67

Silverbell Homestead

Live where you can listen to the birds in the morning and crickets at night. Small residential living with assistance tailored to your needs minutes from Asheville, Hendersonville and locally known hospitals. Enjoy views of Cane Creek Valley, all private rooms with accessible bathroom, farm-totable meals and many more personalized amenities. Call them today for a tour and gift. 765 Cane Creek Road

Fletcher 828-844-4634

SilverbellHomestead.com SEE PAGE 61

Trinity View

Amenities and services including housekeeping, fine dining, recreational activities, transportation, and on site physician & clinic without the commitment of an entrance fee. 2533 Hendersonville Road, Arden 828-687-0068

TrinityView.net SEE PAGE 65 Tryon Estates

A 215-acre senior community in Polk County providing the most desirable aspects of retirement living in North Carolina. CCRC offering Acts' Type A Life Contract to residents ages 62 and up. 617 Laurel Lake Drive, Columbus 888-523-8961

AboutActs.com/AgingResources SEE PAGE 63

Continuing Care Retirement Community Guide

Information from the NC Department of Insurance to assist in the search of a CCRC in North Carolina.

NCDOI.gov/Insurance-Industry/

Continuing-Care-Retirement-

Communities-CCRC

Medicare Compare for Nursing Homes

Ratings and services comparison for Nursing Homes.

Medicare.gov/NursingHomeCompare/

Search.html

North Carolina Dept. of Health & Human Services

Inspection results, licensing, ratings, violations, and penalties for adult-care facilities in North Carolina. 919-855-3765

NCDHHS.gov/DHSR/ACLS/Index.html

LEGAL/ELDER LAW/ESTATE PLANNING

Edward L. Harrelson, Attorney Romeo, Harrelson & Coiner, P.A.

Providing experienced financial and healthcare planning, wills, trusts, estate administration and real property transactions. 136 South King Street, Hendersonville 828-698-2345

EdwardHarrelson.com SEE PAGE 85

Knox Law

Approaching elder law holistically by offering help with estate planning, asset preservation, guardianships, fiduciary services, and a wide variety of personal support services.

Especially during this difficult time, they are ready to assist you. Their team of professionals is prepared to meet with you virtually to discuss your needs and assist in the areas of estate planning, estate administration, care management, Medicaid applications and assistance with fiduciary responsibilities. In addition, Board-Certified Elder Law Attorney, Caroline Knox, has shared her thoughts on care management and planning for peace of mind during this pandemic on their website at www.CKnoxElderLaw.com.

16 Towne Place Drive, Suite 100, Hendersonville 828-513-1600

CKnoxElderLaw.com SEE PAGE 73

Van Winkle Law Firm

Developing plans to address the unpredictability of living longer. Powers of attorney, long-term care, Medicaid & VA benefits planning, asset preservation, & estate planning.

Asheville & Hendersonville: 828-258-2991

VWLawFirm.com SEE PAGE 81

North Carolina Living Will and Healthcare

Advance care directives and health-care power of attorney forms and registry.

SOSNC.gov

Pisgah Legal Services—Protect Seniors

End-of-life planning, advanced directives and other legal services for low-income seniors and their families. Serving Buncombe, Henderson, Polk, Transylvania, Madison & Rutherford Counties. 828-253-0406 or 800-489-6144

PisgahLegal.org

MEDICAL EQUIPMENT LOAN CLOSETS

Durable medical equipment available for loan at no cost.

Asheville Buncombe Community Christian Ministries (ABCCM)

20 Twentieth Street, Asheville, NC, 28806 828-259-5300 | ABCCM.org

Medical Loan Closet

1225 Seventh Avenue East, Hendersonville 828-692-9005 | MedicalLoanCloset.org

MEDICARE HELP Medicare

For assistance understanding and navigating the Medicare system visit:

Medicare.gov SEE PAGE 73

PHARMACY Ingles Pharmacy

Ingles Pharmacies care for your health. Offering an on-site licensed pharmacist and open 7 days a week, they are your one stop shop for food and pharmacy. Ingles makes prescriptions easy by allowing you to refill prescriptions, check their status and set up reminders online. Use your Ingles Advantage card at the Pharmacy counter for fuel points. Most Insurance is accepted. Visit their website to find a pharmacy location near you. Ingles continues to refine their COVID-19 response to provide the safest environment for their team members, customers and vendors. According to the CDC wearing facial coverings has proven to reduce the spread of COVID-19. Each day is bringing new challenges that they are working hard to find the best possible solution for all concerned. Pharmacies will open at 8am on Tuesdays only. Other days will open at the regular time of 9am.

Ingles-Markets.com/ Store-Locations

SEE INSIDE FRONT COVER

PRIVATE CARE MANAGEMENT Aging Life Care Association

Information on selecting and a locator for finding aging life-care experts.

AgingLifeCare.org

REHAB/SKILLED NURSING

Carolina Village Rehabilitation

Located within the campus of Carolina Village, the Medical Center is available to the community for short term rehab when space is available. 600 Carolina Village Road, Hendersonville 828-692-6275 ext. 214

CarolinaVillage.com SEE BACK COVER

The Laurels of GreenTree Ridge

Specializing in short-term rehab from injury, surgery, stroke, and illness. Providing highest levels of clinical care for a multitude of diagnoses.

The goal at the Laurels is to provide their guests and families quality and compassionate care that exceeds their expectations. In this unprecedented time they are following the direction of the local Health Department, State Regulations and CDC guidelines. In order to keep their guests and staff safe, they wear masks, personal protective equipment, practice social distancing and follow strict housekeeping guidelines in their cleaning schedule. They continue to accept new guests with the goal of discharging them home stronger and safer. 70 Sweeten Creek Road, Asheville 828-274-7646

LaurelsofGreenTreeRidge.com

SEE PAGE 31

The Laurels of Hendersonville

Offering therapy 7 days a week by the dedicated in-house therapy staff. Their goal is to get you home sooner, safer and stronger.

The goal at the Laurels is to provide their guests and families quality and compassionate care that exceeds their expectations. In this unprecedented time they are following the direction of the local Health Department, State Regulations and CDC guidelines. In order to keep their guests and staff safe, they wear masks, personal protective equipment, practice social distancing and follow strict housekeeping guidelines in their cleaning schedule. They continue to accept new guests with the goal of discharging them home stronger and safer. 290 Clear Creek Road, Hendersonville 828-692-6000

LaurelsofHendersonville.com SEE PAGE 31

Connect With Us on Facebook! Follow us at @AgingResourcesMagazine to get the latest from Aging Resources. Find links to helpful tips and articles and keep up with events for seniors through Western North Carolina.

The Laurels of Summit Ridge

Providing a complete range of services for patients unable to return home after a hospitalization and care for individuals with a wide range of illnesses.

The goal at the Laurels is to provide their guests and families quality and compassionate care that exceeds their expectations. In this unprecedented time they are following the direction of the local Health Department, State Regulations and CDC guidelines. In order to keep their guests and staff safe, they wear masks, personal protective equipment, practice social distancing and follow strict housekeeping guidelines in their cleaning schedule. They continue to accept new guests with the goal of discharging them home stronger and safer. 100 Riceville Road, Asheville 828-299-1110

LaurelsofSummitRidge.com

SEE PAGE 31

RESPITE CARE

Brooks-Howell Home

Offering respite care for 3 to 30 days in a holistic caring environment with a stellar clinical staff to resident ratio. Your loved one will receive a personcentered approach to care while benefiting from a private room with views of our landscaped grounds. Brooks-Howell offers a resident-centric culinary and recreational experience with medical and therapy services.

Brooks-Howell has implemented numerous safety precautions to protect their beloved residents. They have fully embraced the 3 W’s both inside and outside of work. They looked at every aspect of their campus and workflow to achieve this in the workplace. From dividing their staff up into inside and outside the resident areas, to creating separate workstations for every employee on duty, to having an individualized safe space to remove their mask and eat a safe distance from others.

266 Merrimon Avenue, Asheville 828-253-6712

Brooks-Howell.org

SEE PAGE 45

SAFETY General Safety NC Silver Alert Program

NC Department Public Safety disseminates information and issues alerts about missing seniors. 3320 Garner Road, Building 17, Garner 800-522-5437 | NCDPS.org

Smart 9-1-1 - Henderson County Sheriff

Online sign up to provide first responders with medical and other important information in advance of an emergency. To sign up, you must register online. The sheriff’s office provides a computer in the lobby for those that want to sign up, but do not have access to a computer at home. 828-697-4596 | Smart911.com

Home Management, Errands & Repairs Seniors Safe at Home Program

Council on Aging of Buncombe County Programs include Minor Home Repair, Heat Relief, Call-ARide, and food delivery and food assistance. 46 Sheffield Circle, Asheville 828-277-8288 | COABC.org

Telephone Check-In Henderson County Sheriff’s Office Nixle Emergency Alerts

Updates residents in real-time for localized emergencies and relevant community advisories. Nixle alerts allow the Sheriff’s Office to send important and valuable public safety and community information directly to residents who subscribe to the free service. Residents can customize their account and decide if the information is delivered via text message, email or over the web. Text the word HENDERSON to

888777 from your mobile phone to sign up or visit Nixle.com.

Henderson County Sheriff Reassurance Program Senior Check-In Program

Enrolled seniors call the Sheriff's Office each day to verify their well-being. If a call is not received, the Sheriff's Office checks on the senior. To see if you are located in an area that is covered by the program or to sign up, call 828-697-4912.

HendersonCountyNC.org/Sheriff

Transylvania County Sheriff Reassurance Program

Sheriff’s office calls enrolled seniors daily to check welfare. Call for application. 828-884-3168

TCSONC.org/Community/Senior-Programs SENIOR CENTERS Buncombe County Harvest House Community Center – Asheville Parks and Recreation

Physical and social activities for adults and seniors. Woodshop, weaving studio, clay studio, mosaic glass, dance and exercise classes, social games, billiard tables, day trips and luncheons. 205 Kenilworth Road, Asheville 828-350-2051 | AshevilleNC.gov/parks

Senior Opportunity Center

A full schedule of activities and senior dining program. Lunch reservations required a week in advance. 36 Grove Street, Asheville 828-350-2062

AshevilleNC.gov/Parks

Henderson County Mills River Life Enrichment Center (MRLEC)

Senior fellowship with a program and lunch every Thursday. Please contact for updates.

Mills River United Methodist Church 137 Old Turnpike Road, Mills River 828-808-5581 | MillsRiverUMC.org

Sammy Williams Center

A full schedule of activities and classes for seniors, weekdays, 9:00am-1:00pm. Lunch available for seniors who qualify; meal served at 11:45am. Please visit the website for updates. 301 North Justice Street, Hendersonville 828-692-3320

COAHC.org/Sammy-Williams-Center

Polk County The Meeting Place

A safe, comfortable place to meet friends and enjoy activities. Please visit the website for schedule updates. 75 Carmel Lane, Columbus 828-894-0001 | PolkNC.org 25 Shield Drive, Green Creek 828-863-2795

PolkCountyMeetingPlace.com | PolkNC.org Saluda Senior Center

Open weekdays with classes and activities for seniors. Please visit the website for schedule updates. 64 Greenville Street, Saluda 828-749-9245 | PolkNC.org

Transylvania County Silvermont Opportunity Center

Providing services and activities to invigorate and enhance the quality of life for adults greater than the age of 60 in Transylvania County. Silvermont Opportunity Center provides a range of services, activities, programs, and opportunities to encourage active aging and improve the health and well-being of our older adults. Please visit website for schedule updates. 364 East Main Street, Brevard 828-884-3166

TCPR.RecDesk.com/Community/

Page?PageId=19058

SENIORS REAL ESTATE SPECIALISTS®

Chris Scruggs, We Sell WNC Team of Keller Williams Mountain Partners, SRES®

Chris Scruggs is a certified Seniors Real Estate Specialist® and retired building contractor. They are taking all necessary precautions when meeting with clients and showing properties. Your safety is their priority. For the smoothest real estate transaction call a professional today! 404 S. Main Street, Hendersonville 828-772-6437

WeSellWNCTeam.com SEE PAGE 51

TRANSPORTATION, APPOINTMENTS AND ERRANDS Call-A-Ride

Council on Aging of Buncombe County, Inc. Volunteer transportation for eligible Buncombe County seniors who lack access to other forms of transportation. Transportation is limited to within Buncombe County. 828-277-8288 | COABC.org

Henderson County—Apple Country Transit

Transportation Assistance for any Henderson County resident based on ability. Regularly scheduled shopping/grocery trips for people 60 and over. 828-698-8571

WCCA.net/WCCA-Services/

Apple-County-Transit.html Polk County—Anyone Can Ride

Rides by appointment, as well as regularly scheduled shopping trips. 828-894-8203

PolkNC.org/Departments/Transportation

Transylvania County Senior Adult Transportation & Med-Drive

Rides to nutrition sites, shopping, recreational centers, and medical appointments. 828-884-3203

TransylvaniaCounty.org/Departments/

Transportation

TELEHEALTH

CareHeartedly Virtual Care

Instead of paying for expensive caregiving service, consider virtual care. Safety checks, 24/7 monitoring, companionship and conversation, medication reminders, and so much more. Tablet and vital signs kit provided or bring your own. Monthly pricing as low as $195/mo. Easy to use. Safe, effective and seniors love It!

Their exceptional care now includes additional safety measures in order to keep their staff and clients safe and healthy as recommended by the CDC, State Department of Health, local authorities, and other resources. They are following updates and procedures from these organizations and their plans will be adjusted according to their recommendations. 109 S. Main Street, Suite 3, Hendersonville 828-595-5734

CareHeartedly.com SEE PAGE 39

FIND TOP LOCAL HEALTH & WELLNESS PROVIDERS!

Find Providers For: Pediatrics, Pain Management, Dental Care, Cancer Treatment, Urgent Care, Acupuncture, Rehab/Therapy, Eye Care, Orthopaedics and More Looking for healthcare resources? Search the online directory or pick up a FREE copy at one of our 300 locations throughout Asheville & Hendersonville!

HealthcareResourcesWNC.com