Employee Effectiveness 2014, Conference Delegate Book by Human Resources Online

PARKROYAL 18-19 ON BEACH ROAD JUNE HOTEL 2014 SINGAPORE

DELEGATE BOOK W W W. E E2 0 14. C O M

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A clear strategy, an adaptive infrastructure, enthusiastic employees, and leaders who are constantly raising the bar. That’s what today’s organizations need to maintain balance, adapt to changes, and achieve peak performance.

is designed to assess…

ST S SY OU T E U N B L T IN M E XI N VE E O O FL C & PR IM

PERFORMANCE

LEADERSHIP

ES LU VA RS D IO E V AR HA SH BE &

bl S EM

CL EA AD R PU AP RP TI VE O DE SE & SI G N

EMPLOYEES

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TH US IA RK FO STI RC C E

STRATEGY

And that’s what our Dynamic Alignment Model

MANAGERS

2014 Sirota Consulting LLC.

Our consulting and assessment programs enable organizations to eﬀectively diagnose performance problems, identify internal and external misalignments, and focus leaders, managers, and employees on the critical factors needed to achieve unprecedented levels of performance. To Learn More About Our Dynamic Alignment ModelTM, and Our Solutions to Complex People Issues: Visit Us at: www.sirota.com/dynamic-alignment www.sirota.com

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CONTENTS

Host’s Welcome

Agenda

Speakers

Sponsors

Delegate Feedback Form

1 I EMPLOYEE EFFECTIVENESS 2014

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HOST’S WELCOME The importance of employee development If you look at the business world as a whole and had to pinpoint an important aspect of management which is most often neglected, it would be fair to say learning and development would be right up there. The development of employees – that is, giving them the tools, knowledge and know-how to reach their full potential, thus allowing them to contribute the maximum amount to your business goals – is the absolute backbone of any management strategy. Not only is it about the bottom line, but we in human resources all know employees cannot contribute their best if they don’t feel like they’re being invested in. It’s this engagement and motivation to do more and be better which is the thrust of L&D.

With topics over the next two days covering issues such as current learning trends, constructing globally relevant learning programmes, outsourcing versus in-house training, eLearning and blended learning, data interpretation and social media as learning tools, onboarding, succession planning, measuring and analysing learning outcomes and training in a multi-cultural and generational workforce, we hope you will walk away from this conference with a few ideas, case studies and answers to take back and implement within your own L&D strategies. Your people need to have the room and support to grow, and we hope to be of assistance to you in helping you overcome these development challenges. Thanks for joining us!

We all know what happens when companies neglect L&D: You lose top talent. Doing a quick search online – or probably even just looking inwards into your own experiences – shows multiple examples of the fact that a lack of support in career development leads to a lot of early exits and forcing talent into a perpetual job hunt. Whether it’s on-the-job development or formal development, such as training, mentoring and coaching, career development, we can all agree, it is important. The question is, how do you know what works for you? What type of learning programmes will your varying employees respond to? What’s the most relevant to the business? What key competencies are your staff or management lacking? And where should you be spending your budget to overcome these gaps in skills or knowledge? It’s these burning questions which drove the production of Employee Effectiveness 2014. Rebecca Lewis Editor Human Resources

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AGENDA 18 JUNE WEDNESDAY (DAY 1) 8:00

Registration

8:50

Welcome and opening remarks CURRENT L&D TRENDS IN ASIA

9:00

Leveraging on L&D initiatives to drive organisational growth • The importance of L&D practices within the region • Internalising recent changes in talent development practices and priorities Rebecca Port, HR director, learning, leadership and organisational development, Allergan

9:30

The Singapore L&D Story • Training and coaching Singapore’s multi-generational and multi-racial workforce • Harnessing high potential leaders and employees: developing and enabling employees for success Annella Heytens, vice president, human resources, APJC, Cisco Systems

Panel discussion: The future of L&D in Asia • Closing the cultural and technical gap between hard skills and soft skills training • Charting forthcoming L&D trends in Asia 10:00 • Paving the way for innovation within L&D sector Jeremy Blain, regional managing director, Cegos Asia Pacific; Jasmine Teo, senior HR business partner, global products and solutions, MasterCard Worldwide; Carolyn Moore, regional HR director, JWT Asia Pacific 10:40 Morning refreshments PREPARING FOR TRAINING Constructing a globally relevant training programme • Providing a direct line of sight between L&D, talent and leadership development strategy and business strategy 11:10 • Overcoming the challenges of centralising HR L&D systems in global organisations Jed Tai, head of talent management, AIG Structuring an effective L&D strategy within a SME • Maximising returns from small talent pools and limited skill sets and experience 11:35 • Working with limited training budgets Gary Lee, head of learning and development, Soo Kee Panel discussion: Outsourced vs. in-house training programmes • Overcoming the ‘external’ factor: Coordinating with external learning agencies and processes • Determining appropriate ROI 12.00 • Evading high attrition rates and employee dissatisfaction caused by the stagnant-effect of in-house training programmes. Jed Tai, head of talent management, AIG; Gary Lee, head of learning and development, Soo Kee; Roy Chew, corporate learning and development manager, Singapore Technologies Aerospace 12.35 Lunch LEARNER ENGAGEMENT Facilitating multi-dimensional learning within workplaces • Leveraging on the strengths of formal and informal learning 14:05 • Fostering theoretical and cultural learning simultaneously • Incorporating employees as key constituents of the L&D processes Rachel Earhard, learning and development director, APAC, McCann Worldgroup Panel discussion: Employing the best of experience based learning • Minimising risks of ‘context-absent’ experiential learning 14:30 • Collaborating the role of ‘teacher’ with that of ‘colleague’ and understanding the implications of the shift Patrick Lew, leader learning and talent development APAC and Japan, Netapp; Rachel Earhard, learning and development director, APAC, McCann Worldgroup; Alexander Trost, vice president human resources, Infineon Technologies Asia Pacific Increasing employee pro-activeness levels for L&D initiatives • Aiming for a positive learner experience through clear, communicative and goal-oriented strategies 15:05 • Inculcating a feedback friendly culture for employees • Rethinking top indicators for learner engagement Patrick Lew, leader learning and talent development APAC and Japan, Netapp 15:30 Afternoon Refreshments

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AGENDA 18 JUNE WEDNESDAY (DAY 1) TECHNOLOGY AND TRAINING Learning online and via social media • Maximising the beneﬁts of social media to make learning more impactful 15:50 • Sustaining motivation levels in the e-learning process by overcoming reluctance to new formats. YeeFong Ng, APAC regional L&D leader, LinkedIn Panel discussion: The IT effect: Blending technological and traditional learning • Is technologically-enabled learning replacing traditionally based models of learning? 16:20 • Understanding the human touch/ empathy based models of learning, and their marriage with technologically enhanced learning models Alysson Do, vice president, human resources, APAC and emerging markets, Pitney Bowes; YeeFong Ng, APAC regional L&D leader, LinkedIn; Perdeep Kumar, regional director, Asia Paciﬁc South, Harvard Business Publishing 16:50 Closing Remarks 17:00 End of Day 1 19 JUNE THURSDAY (DAY 2) 8:00

Registration

8.50

Welcome and opening remarks

9:00

Panel discussion: Developing an effective on-boarding strategy • Addressing top pitfalls encountered when on-boarding new employees • Aligning organisational goals with key on-boarding aims Anish Lalchandani, head of talent and learning operations, Standard Chartered; Ujjwal Sarao, regional talent and development director, Dentsu Aegis Network SEA; Roger Mason, learning and development business partner, APAC, REED Global; Phoebe Ryssenbeek, head of human resources, Westpac Asia

9:40

The ROI and business case for induction • Measuring new hire engagement and successful on-boarding Lewis Garrad, managing director, APAC, Sirota

DEVELOPING INCOMING TALENT

• Developing a target turnover rate for new hires

Improving learning processes effectively while on-boarding 10:10 • New trends in employee induction programmes • Incorporating adaptability and innovation within induction sessions Ujjwal Sarao, regional talent and development director, Asia, Dentsu Aegis Network/Southeast Asia 10:40 Morning Refreshments TALENT MANAGEMENT AND MEASURING LEARNING Aligning L&D programmes with HR strategies and desired business goals • Linking L&D policies horizontally and vertically across the organisation 11:10 • Viewing new perspectives on the relation between L&D and training and beneﬁts Rashmi Sharma, senior vice president of human resources and head of learning and development Singapore, Citigroup Panel discussion: Training for succession planning • Developing a succession planning strategy for senior and lower-level leaders 11:35 • Identifying high-potential managers and strategic skills they need in the future Evangeline Chua, head of human resources Singapore, Citibank; Gary Lai, managing director, Charterhouse; Alysson Do, vice president, human resources, APAC and emerging markets, Pitney Bowes The Millennial Focus: Cultivating a millennial-friendly training programme • Incorporating creativity and innovation within training initiatives 12:10 • Identifying the strengths and weaknesses of the younger workforce to better tailor their training initiatives Dr. Nitin More, head of learning and development, APAC, Facebook 12:35 Lunch

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AGENDA 19 JUNE THURSDAY (DAY 2) Developing leaders to pioneer and head learning communities • Building a healthy pipeline of leaders who value and encourage a learning culture 14:05 • Reviewing leadership philosophies and opportunities for development in mid-level and junior management Belinda Liu, head of leadership talent and learning, Philips Panel discussion: Overcoming challenges of measuring corporate learning • Overcoming organisational fears of uncertain ROIs and transparency • Renewing and understanding performance management strategies 14:30 Belinda Liu, head of leadership talent and learning, Philips; Jin-Hwui Lee, deputy director of human resource development, Land Transport Authority; Sridevi Schaub, global supply chain learning and development head, Schneider-Electric; Lau Yin Cheng, director, HR and organisation development cluster, Infocomm Development Authority of Singapore Retaining talent through a focus on their development • Aligning desired skills with existing talent: Learning how to match capability with commitment 15:05 • Crafting learning programmes for leaders which focus on adaptability and strategic-mindedness amidst an environment of change Jin-Hwui Lee, deputy director of human resource development, Land Transport Authority 15:30 Afternoon Refreshments Crafting the organisational culture through learning and development: Case study, SUTD • Developing a total learning and development strategy 15:50 • Crafting the culture and core values • Implementing the culture project on the ground Jaclyn Lee, senior director, human resources, Singapore University of Technology and Design Panel discussion: Training the global workforce • Developing a strong workforce connection across borders • Equipping managers to lead diverse teams better 16:20 • Dealing with varying levels of technological learning infrastructure and capability, and L&D perspectives in emerging economies Andrew J. Calvert, regional director and solution architect, AchieveGlobal; Dr. Nitin More, head of learning and development, APAC, Facebook; Cynthia Stuckey, managing director, Forum Corporation; Jaclyn Lee, senior director, human resources, Singapore University of Technology and Design 16:50 Closing remarks 17:00 Conference Ends

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SPEAKERS Jed Tai Regional head, talent management AIG

Andrew J. Calvert Regional director and solution architect AchieveGlobal Andrew J. Calvert is regional director and solution architect of the AchieveGlobal Singapore and Asia operations. He oversees the daily operations in sales in Singapore and has responsibility for logistics and sales support regionally. He also leads the Asia Measurement and Assessment practice. This includes partnering with organisations such as AT&T, Bank of Tokyo-Mitsubishi, Credit Suisse, Exxon Mobil, Keppel Shipyards, Mettler Toledo, NTUC (Ong Teng Cheong Institute), Roche, SIA and UBS.

Jed Tai has demonstrated success for 15 years, contributing both independently and as part of a team – from the management consultant to the internal perspective – in assisting senior management globally to articulate, design and execute their human capital strategies in a rapidly transforming business environment. He is currently the regional head of talent management at AIG and leads a direct team of 37 who support about 21,000 staff across the Asia Paciﬁc.

He has almost 20 years of customer service, leadership, sales and training experience spanning Hong Kong, Singapore and the US. In his role with AchieveGlobal, he has facilitated a variety of local and regionally focused programmes with mid-to-senior level executives covering a wide range of business areas – from the mapping and development of customer experiences to major change initiatives and deploying organisation-wide innovation programmes.

Before this role, he served as director of strategy and talent development with Credit Suisse AG where he was responsible for all talent and learning initiatives for the Asia Paciﬁc region. He has professional experience in Europe, the US and Asia in both human resource consulting positions and internal roles principally in the investment banking industry. He was the recipient of Singapore’s National Learning and Development “Best Practice” Award in 2010 and was a global nominee for Credit Suisse’s CEO Leadership award in 2011.

Before joining AchieveGlobal, he was the general manager at RR Donnelley Financial in Palo Alto, California and a strategic change manager in Chicago, Illinois.

Rebecca Port Human resources director, learning, leadership and organisational development Allergan

Jeremy Blain Regional managing director Cegos Asia Paciﬁc

As human resources director for learning, leadership and organisational development, Rebecca Port is responsible for leading change initiatives and building organisation capability to support the business by tapping into the immense potential of the Asia Paciﬁc market.

Jeremy Blain is a managing partner of Cegos Group and regional managing director of Cegos Asia Paciﬁc, where he heads up its operations and activities from the company’s Singapore hub, covering India in the West to the Paciﬁc countries in the East.

Her previous roles include head of talent at Standard Chartered Bank and head of consulting at DDI India. She is a chartered organisational psychologist, with a degree, Master’s and PhD in psychology and she is passionate about helping people realise their full potential.

Previously, he was responsible for Cegos’ strategy for international expansion through a value-adding global distribution partners network and before that as managing director of Cegos UK. A commercially minded learning and development entrepreneur responsible for growing Cegos’ business worldwide through his various roles within the company, he has 13 years of experience in the industry as a managing director, partner, trainer, coach and programme author in previous roles at Procter & Gamble, PepsiCo and as managing partner of his own pointof-sale software business. His background includes marketing, sales, operations and general management.

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SPEAKERS Evangeline Chua Head of human resources Citi Singapore

Gary Lai Managing director Charterhouse Gary Lai joined Charterhouse in the middle of 2011 and is responsible for overseeing the daily operations and building up the business in the SEA region. He started his career at Citibank in its technology and operations division before moving to Singapore Exchange as a senior associate. He subsequently joined a well-established global recruitment firm as a banking consultant and was instrumental in starting the front office financial services division. He was then given additional responsibility in managing the HR division and also spent one year in Shanghai, where he led the financial services and commerce practices. He graduated from the University of Manchester, UK, in finance with Honours.

Evangeline Chua is the head of human resources for Citi Singapore. She was appointed to this role in April 2013 after managing cross functional initiatives for nearly three years as the head of talent, resourcing, learning and development, and HR risk, tax and ﬁnancials. During this time, she was the HR business partner to the corporate and institutions, regional consumer banking, global functions and transaction banking for Citi’s franchise in Singapore. In her current role, she brings great passion and breadth of experience. She is responsible for the design of human resource practices to effectively support the organisational strategy with the vision to implement best HR practices to attract, retain and motivate talent at Citi. She has more than 23 years of diverse regional experience in human resource management and business operations within the banking and property sectors.

Ujjwal Sarao Regional talent and development director Dentsu Aegis Network/ Southeast Asia

Rashmi Sharma Senior vice president and head of learning and development Citi, Singapore Rashmi Sharma is senior vice president of human resources for Citibank Singapore and is responsible for ensuring an ongoing learning needs analysis for the Singapore Citi franchise and for the corresponding state-ofart learning solutions. She is also the acting talent manager for Citi ASEAN and leads the diversity efforts for Citi Singapore. She joined Citi in 2005 as the Singapore Institutional Clients Group leadership development lead, while double-hatting as senior regional HR generalist for the Asia Paciﬁc corporate bank. In 2008, she went on to lead performance management and employee development, with several projects and initiatives as part of the regional talent and resourcing team before taking on her current role.

Ujjwal Sarao is a seasoned human resources leader with 20 years of diverse experience and strength in orchestrating talent management solutions. Adept at managing multiple projects through matrix organisations and cross-functional teams, she brings a unique combination of human resources expertise and a record of success as a strategic business partner to the CEO and the executive leadership team. Her experience spans operations in the Asia Paciﬁc with 2000-plus employees. Most recently, she was part of a leadership coaching and consulting business in Singapore. Previously, she was with Aegis Media as the regional HR director of APAC, in which she also functioned as a key business partner managing multiple regional projects. She has worked with CNBC, ESPN Star Sports and Xerox Corp.

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SPEAKERS Dr Nitin More Head of learning and development, APAC Facebook

Rebecca Lewis Editor Human Resources

Dr Nitin More is the head of learning and development for APAC at Facebook. He has been in the L&D space for several years across multiple industries – education, e-learning, ITES and IT. He is passionate about personality typing, using strengths-based approaches in organisations and coaching. He has a PhD in linguistics and his hobbies are acting, writing, Indian music and cooking.

As the editor of Human Resources magazine, Rebecca Lewis currently oversees all editorial print and online content for Singapore. In her role, she is responsible for leading thought-provoking and quality industry content for a growing senior level of HR readership, as well as strategically growing the brand’s presence and reach online, and through a growing number of industry events, conferences and awards shows. Lewis joined Lighthouse Independent Media as editor of Human Resources in early 2012, but she is no stranger to Singapore having spent 13 years growing up here. An experienced journalist and magazine editor, she was previously editor of Singapore’s ANZA magazine. Before this, she spent six years working across multiple award-winning newspaper titles at APN News & Media in her home country of New Zealand.

Alexander Trost Vice president, human resources Inﬁneon Asia Paciﬁc

Sabrina Zolkifi Deputy editor Human Resources Sabrina Zolkifi is deputy editor for Human Resources magazine. Having been with the publication since 2010, she is highly familiar with HR issues in both Singapore and Malaysia and currently takes a lead role in producing quality content for the magazine’s online and print versions. Her work with the magazine was short-listed at the 2012 MPAS Awards and, together with the team in Singapore and Malaysia, Zolkifi continues to produce timely and thought-provoking articles for the senior HR audience. In the past year, she has moderated several event panels and is taking a bigger role in helping the editor and events team produce numerous high quality HR events. She is also making a name for herself as a columnist regarding HR issues, having written multiple well-received opinion pieces in the past year.

Born in 1970 in Germany, Alexander Trost graduated from the University Fridericiana (Germany) as a Master of Business Engineering and also holds a Master of Economics degree from the University Aix-Marseille (France). He further received a Doctorate of Business Administration from the National University (US) in the course of a part-time executive study programme. He is a certified trainer and author of the book, Management By Models – General Management By Threes, which covers the most relevant MBA topics. He was appointed vice president of human resources for Infineon Asia Pacific, effective 1 Feb, 2013. He started his Infineon career as an in-house consultant with Siemens Semiconductors Munich in 1996. He moved to Singapore in 1998 where he served in various positions in finance and production management. In 2008, he made the transition to Infineon Japan, where he worked as vice-president and CFO. He is married with two children.

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SPEAKERS Lau Yin Cheng Director of human resources and organisation development cluster Infocomm Development Authority of Singapore

Jin Hwui Lee Deputy director, human resource development Land Transport Authority

Yin Cheng is the director of human resources and organisation development cluster at the Infocomm Development Authority (IDA) of Singapore, which aims to grow Singapore into a dynamic global infocomm hub and to leverage infocomm for Singapore’s economic and social development. He was previously SVP, human resources and admin for Ascott Group, as well as SVP, human resources and admin for SembCorp Logistics. Yin Cheng has more than 12 years of professional strategic management and human resource experience in a regional capacity, spanning government sectors and public-listed hospitality and logistics MNCs. He has expertise in partnering with senior business leaders and leading HR specialists and generalists in achieving organisational goals and bringing out the best in people. He is also on SMU’s panel of career coaches for masters students.

In his role, Jin Hwui Lee provides the direction in the development of strategies and programmes aligned to the organisation’s strategic thrust in the areas pertaining to maximising the potential of ofﬁcers through talent management and effective learning programmes, which meet the needs of the organisation as well as to ensure business continuity. He graduated with an Honours degree in human resource management from the Nanyang Technological University. He has the unique combination of HR experience, both as a human resources business partner as well as a human resources development specialist, accumulated across various industries, including the Singapore Public Service, banking and ﬁnance and manufacturing industries. This has broadened his perspective in both the private and public sectors.

Carolyn Moore Regional human resources director APAC JWT Asia Paciﬁc

YeeFong Ng Head learning and development, APAC LinkedIn

Carolyn Moore is the regional human resources director for J. Walter Thompson, APAC. Although recently appointed to this role, she brings with her 17 years of experience in specialist employee relations and organisational development, as well as generalist HR functions. Moore holds a Bachelor of Economics and a Master’s in industrial relations and human resource management, both from the University of Sydney, Australia. She is also a certiﬁed Australian human resource professional recognised by the Australian Human Resource Institute. She has lived and worked throughout the APAC region, as well as held responsibilities for Europe, North Africa, Middle East and North America.

YeeFong Ng partners with leaders to stay agile as they operate in fastgrowth, rapidly changing global markets. For the past decade, she has lived and worked in Asia and the Middle East. Her passion has been identifying the leadership qualities that make for extraordinary leaders operating in culturally diverse markets. She subscribes to the idea that leaders can win in the marketplace while staying true to what made them uniquely successful. She earned a Master of Science and was a valedictorian in industrial and organisational psychology from Baruch College, New York. She also gained a Bachelor of Science in economics from the University of Utah.

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SPEAKERS Jasmine Teo Senior human resources business partner global products and solutions APMEA MasterCard Worldwide

Rachel Earhard Learning and development director, APAC McCann Worldgroup

Jasmine Teo joined MasterCard this year as the senior human resources business partner of global products and solutions (GP&S) for the Asia Paciﬁc, Middle East and Africa region. In her role, she drives the people agenda as part of the leadership team for GP&S, the biggest business unit in MasterCard. She joined MasterCard from Bayer, where she was the regional human resources business partner for Asia, based in Singapore. Before Bayer, she was with British American Tobacco (BAT) for about seven years in a variety of human resources specialist roles, including talent management, compensation and beneﬁts, and organisation development and change management. During her stint with BAT, she also spent a few years in Vietnam, leading the talent development and culture-change strategy.

In 2012, Rachel Earhard joined McCann Worldgroup as the regional learning and development director for Asia Paciﬁc. She is passionate about people development and empowering people to reach their potential and exceed their goals. She has more than 12 years of experience spanning organisational development consultancy, talent management, leadership development and executive coaching in the Asia Paciﬁc region. Working with fast-paced and complex organisations across multiple sectors, including retail, tech, IT, healthcare, beverages and many others, she has partnered with local, regional and global teams to deliver and adapt learning solutions to create behavioural transformations that enable business growth. Driven by wanderlust and curiosity, she left the foggy shores of her hometown of Halifax, Nova Scotia, immediately after completing her degree in sociology and anthropology. She has lived in Taipei, Tokyo, Kobe, Hong Kong and is currently settling into her new home base of Singapore.

Patrick Lew Leader learning and talent development APAC & Japan NetApp

Belinda Liu Head of leadership, talent and learning Philips

Patrick Lew is an engineer by training, learning facilitator by role and people developer by heart. In his role at NetApp, he is leading the leadership and talent development function for Asia Paciﬁc and Japan.

Belinda Liu is head of leadership, talent and learning for Philips and is based in Singapore. She is responsible for leadership development, talent and succession planning, culture change and capability development with a focus on emerging markets. Before joining Philips, she was global head of talent and learning operations at Standard Chartered Bank, responsible for the talent and learning technology infrastructure, shared services organisation as well as policy and governance standards for the function. Before this role, she led the talent and learning team for Standard Chartered Bank Hong Kong and Japan. She has also partnered with the business setting up the consumer banking academies across the bank’s growth markets.

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SPEAKERS Alysson Do Vice President, Human Resources, APAC & Emerging Markets Pitney Bowes

Roger Mason Learning and development business partner Asia Paciﬁc REED Global

Alysson Do joined Pitney Bowes as the vice president of human resources for APAC and emerging markets in May 2012. Before this role, she was a HR consultant at Buddy Media, and has also been the head of HR for the Southeast Asian Paciﬁc market at Nokia.

Roger Mason has been working for Reed, the UK’s largest privately owned recruitment company, since 2006. Having worked initially as a recruiter, he moved into the UK learning and development function ﬁve years ago, and has undertaken a number of roles in both consultant and management development. In 2013, he moved to Singapore to take on the business partner role for Reed’s Asia Paciﬁc region. He is passionate about the topic of leadership, and seeing people released into effective leadership.

Jaclyn Lee Senior director of human resources Singapore University of Technology and Design

Gary Lee Head of learning and development Soo Kee Group

Jaclyn Lee is the senior director of human resources for The Singapore University of Technology and Design, where she handles the full spectrum of HR for the university and was one of the pioneer team members charged with starting up the new university from scratch. She has helped facilitate key strategic workshops to drive the vision and mission, and is also responsible for helping the top management team develop work plans and goals to drive the mission. Her other key roles include developing the total compensation structure, performance management system, spearheading new HR policies and processes, recruiting key leaders, senior academics and faculty, as well as developing the human capital development strategy for the university.

Gary Lee is the head of learning and development with Soo Kee Group. As a seasoned facilitator and people developer with more than 12 years of experience, he has worked with participants from various backgrounds in the areas of personal development, leadership, change management, innovation and strategy. Before his current designation, he was the regional head of training of a training and consultancy ﬁrm with a presence in Singapore, Malaysia, Indonesia, China and India. He concurrently held the position of director of a group of learning centres. As a licensed NLP™ trainer, accredited MBTI® and FIRO-B® facilitator, he has consulted, developed and facilitated numerous training solutions for SMEs and MNCs across Asia.

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SPEAKERS Anish Lalchandani Head of talent and learning operations Standard Chartered Bank

Lewis Garrad Managing director Asia Paciﬁc Sirota

Anish Lalchandani heads the talent and learning operations team at Standard Chartered Bank. He is responsible for global operations and the seamless delivery of HR products and processes, and has gained extensive Asian experience working with country teams. He has held various roles in change management and business partnering in the past.

Lewis is managing director and partner for Sirota in Asia and advisor to Sirota’s clients where he applies his experience in the development and design of employee feedback and engagement programmes to help HR and leaders link them to business strategies and goals. Before relocating to Singapore, Lewis was Sirota’s regional vice president for Europe, Middle-East and Africa where his team delivered global projects for companies such as Shell, Rolls-Royce, Skype, Solvay, Tullow Oil, National Grid, Royal Ahold and TNT. Lewis is personally responsible for the development and delivery of leader insights to these clients as well as the design and implementation for HR analytics projects. Lewis has responsibility for managing operational activities, maintaining and building client and partner relationships, as well as advising clients on analysis, follow up and improvement strategies. He regularly works with diverse international executive and HR teams across the region, with recent workshops conducted in Singapore, Thailand, Indonesia, Qatar, Oman, Kuwait and Iraq.

Phoebe Ryssenbeek Head of human resources, marketing and communications Westpac Asia Phoebe Ryssenbeek moved to Singapore in November 2011 to lead the HR, marketing and communications functions for Westpac Banking Corporation in Asia. She joined Westpac in 2009 in Sydney as the head of HR for the superannuation and investments business in BT Financial Group, Westpac’s wealth division in Australia. She commenced her HR career in investment banking in London in 1999 and has since held progressively senior and more complex positions of leadership spanning generalist and specialist areas of HR, organisational development and communications. She is recognised by peers and clients for her commercial orientation and ability to maintain a strategic perspective while taking a pragmatic approach to execution. She has developed her experience across multiple industries, including ﬁnancial services, telecommunications and professional services. She graduated from Monash University in Victoria, Australia, with degrees in law and arts (majoring in international politics).

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