Chapter 8: Emerging Impact of the Digital: Improving Access and Services

Table A8.1: Comprehensive Access Matrix for Online Test Checks

No. State/ UTs a) Access to Server/Documents and Time Taken

Ease of Access to Server and Documents Timing and Time Taken

ROR (No problem (1)/ Repeated Attempts (2-4)/ Repeated Attempts (5-9) /Not accessed (more than 10) CM (No problem (1)/ Repeated Attempts (2-4)/ Repeated Attempts (5-9) /Not accessed (more than 10) CR (No problem (1)/ Repeated Attempts (24)/ Repeated Attempts (5-9) /Not accessed (more than 10) Average time for ROR Average time for CM

1 A&N Island No problem NA NA 6.5 (sec) NA 2 Andhra Repeated No problem No problem 0:40 secs 0:15 secs Pradesh attempts 2-4 3 Assam No problem Not accessed NA 50 sec NA 4 Bihar No problem No problem No problem 0:20 secs 0:13 secs 5 Chhattisgarh No problem No problem No problem 0.175 secs 0.25 secs 6 D&N Haveli No problem NA NA 45 sec NA 7 Daman & Diu No problem NA NA 27 sec NA 8 Delhi No problem NA NA 8 secs NA 9 Goa No problem NA No problem 0:15 secs NA 10 Gujarat No problem NA No problem 26 sec NA 11 Haryana More than 10 N/A No problem 0:46 secs (May N/A vary due to technical error)

12 Himachal Repeated No problem No problem 6 secs 6 secs Pradesh attempts 2-4 13 J&K NA NA No problem NA NA 14 Jharkhand No problem Repeated No problem 6 secs 9 secs attempts 5-9 15 Karnataka Repeated attempts NA No problem 30 secs NA (2-4 attempts)

16 Kerala Not Accessed No problem No problem 15 sec 17 Lakshadweep No problem Repeated NA 4 secs 3 sec attempts 2-4 18 Madhya Pradesh No problem No problem No problem 8.0 (sec) 8.5 (sec) 19 Maharashtra Repeated No problem No problem 0: 30 secs 0:25 secs attempts 2-4 20 Manipur No problem NA NA 25 secs NA Table A8.1: Comprehensive Access Matrix for Online Test Checks

b) Simplicity & Language and User Interface

Simplicity and Language User Interface

Is the titles of fields/ records to fill simple/ complex Is appropriate translation available (Site translation/ Correct Google translation/ Not Available) Is there a Help/ Frequently Asked Question (FAQ) Tab available on screen to user (Y/N) What kind of identification is required for accessing the ROR/CM Data (None/Registration using Aadhar or other Identity/ Phone or e-mail without OTP/ Phone or e-mail without with OTP) Captcha required? (None /Alphanumeric) Yes/No Accessibility of RoR Information with basic data (Owner or Identifier No) being entered (Within 4 entries/5-6 entries/7 or more entries) Accessibility of CM Information with basic data (Owner or Identifier No) being entered (Within 4 entries/5-6 entries/7 or more entries) Copy Downloadable (Free of cost/ with payment/ not available)

Simple No Translation No None No Within 4 entries NA Free of cost Simple No Translation No None Yes 5-6 entries 5-6 entries Free of cost

Simple No Translation No None Yes 5-6 entries NA Free of cost Simple No Translation No None No 5-6 entries 5-6 entries Free of cost Simple No Translation Yes None No 5-6 entries 5-6 entries Free of cost Simple No Translation No None Yes 5-6 entries NA Free of cost

Simple No Translation No None No Within 4 entries NA Free of cost Simple NA No None No 5-6 entries NA Free of cost

Simple No Translation No None Yes 5-6 entries NA Free of cost Complex No Translation No None Yes Within 4 entries NA Free of cost

Simple No Translation No None No 5-6 entries NA Free of cost

Simple No Translation No None Yes 7 or more Within 4 Free of cost entries entries

NA No Translation No None NA NA NA NA

Simple No Translation No None No 7 or more 5-6 entries Free of cost entries

Simple No Translation No None No 7 or more NA Free of cost entries

Simple No Translation No None No NA Within 4 entries With Payment

Simple No Translation No None No 5-6 entries Within 4 entries Free of cost

Simple No Translation Yes None Yes 5-6 entries 5-6 entries Free of cost

Simple No Translation No Phone no. Yes 7 or more 5-6 entries Free of cost without OTP entries

Simple No Translation Yes None No 5-6 entries NA Free of cost