LIVING August 2016
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WELL
STARTING WELL
Changing children’s lives page 4
LIVING WELL
Getting back your mojo page 10
AGEING WELL
Choosing where to live page 28
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welcome
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UR life is made up of stages… and we need to make sure that we make the most of each, as we move through from our childhood to the teenage years and on into adulthood and beyond. There will always be ups and downs along the way and challenges we must face and overcome, but if we prepare well and think about our actions and that of others, then we will live well! We must equip ourselves to enjoy the happy times and cope with the sad in order that we make the most of what we all have – while feeling better about ourselves and those around us. And we must never forget, that there are people and organisations that exist to help us along the way – services that are provided to offer vital support and advice on all sorts of matters.
In order that we feel well and live well we must always take advantage of those services if we need them - to seek help from the professionals. If we do so then the issues we have may suddenly not seem quite so complex or difficult to deal with. Whether it is just something about our own lives – we need to lose a few pounds, we are drinking or eating a little too much, we are worried about a troublesome son or daughter, or a health issue! There will be someone there who can help, who can support and who can guide. Or it could be something larger – a major family issue, a financial problem or employment - again, there are people around who can put you onto the right path, and celebrate with you when that path is successfully walked down. It is then you can start to enjoy your years again, after all it is certainly true that life is short and if we make the most of it, then we will feel more satisfied and fulfilled as the years tick by. It is also true that when things
are going smoothly we are tempted to take things for granted or simply enjoy the here and now and not think ahead, or plan for what may be around the corner. That is an easy way to be – few of us wish to think about a time in the future when either ourselves or one of our relatives need extra help or support – or indeed how to look after ourselves now to ensure a better time in years to come. It is also a difficult and often emotional decision to think about making a will or planning for after you are no longer here - such actions make us painfully aware of our own mortality and a life when those we love dearly will have to be without us. But if we do love those around us, we must face such things. Ignoring the inevitable could lead to many extra problems for those relatives in the future - problems they may well have to deal with at a time when they are least likely to cope. Putting things in order now will make for a more certain future.
contents Mobility .................................. 2 & 3 Welcome & Contents .................. 4 Fostering .......................................5 focus ....................................... 6 & 7 Mind your heath ......................... 8 Navigo ...........................................9 Chirohealth........................ 10 & 11 Total Fitness ...................... 12 & 13 Special NHS feature .......... 14 & 15 Legal advice....................... 16 & 17 Finance ........................................18 Mobility ....................................... 19 Motability.......................... 20 & 21
NHS - Choose Well............ 22 & 23 Bloom hearing ........................... 24 Independent living.................... 25 Access lifts........................ 26 & 27 Where to live .................... 28 & 29 Care facilities................... 30 to 39 Bereavement care ............ 40 & 41 Funeral services............... 42 & 43 DESIGN Grimsby Studio ADVERTISING SALES Marion Dickinson Senior Media Sales Advisor Tel: 01472 807004 E: marion.dickinson@grimsbytelegraph.co.uk
Living Well is part of Local World Ltd. No part of this publication may be reproduced, transmitted, photocopied, recorded or otherwise, without express permission of the copyright holder for which application should be addressed first to the publisher. Whilst all reasonable care is taken, neither the publisher or its participating agents can accept liability for loss or damage to its prints, transparancies, negatives or other material of whatever nature submitted to this publication, the views expressed are not necessarily held by those of the publisher.
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Likewise there are other decisions that are difficult to deal with.And one of those must certainly be the time when an elderly and much-loved relative needs care that you simply cannot give. Growing old is, again, an inevitable part of life and one which we all must accept and embrace. However for younger relatives it can be heart-breaking to reach a point when you know you are no longer able to care for a grandparent, mum or dad, husband or wife.At such times you need to feel absolutely sure that the care you are selecting is as right as it can be - and you need to ensure that you are receiving any money that is entitled to you to help with that care. We hope this special Telegraph publication helps you look in the right direction if you are facing any such issues or maybe it will offer a reminder to you that you need to start looking at some things that you have put off for too long already!
STARTING WELL
FOSTERING
Now recruiting: fostering careers to suit you! Live in the North Lincs. area? – Then you can become a Foster Carer with Hull Fostering.
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HERE are currently hundreds of children from Hull in care across the region, the majority of these are in foster care and placed with one of our own registered foster carers; whilst some children are in children’s home and temporary placements. Hull Fostering is currently recruiting for more Fostering households as we want all children in care to have a permanent, safe home in which they will be loved, nurtured and thrive. LIVE IN NORTH LINCS. AREA: This is fine, as some children need to live outside of Hull for their own protection and we would love to hear from anyone interested in fostering or already fostering in the North Lincs. area who would like to foster with Hull Fostering.
FOSTERING CRITERIA: Foster Carers need to be over 21, must have a spare bedroom and have no convictions against children, and can: • Be from anywhere across the region (within 35 miles of Hull) • Be married, single, divorced or in a civil partnership • Rent or Own their home • Be of any sexuality, gender, ethnicity, race, religion or culture • Already have children or not HULL FOSTERING SERVICE needs carers for children of all ages, but is particularly interested in hearing from people able to care for sibling groups or children over the age of 5.
THE SUPPORT AND WEEKLY ALLOWANCE FOR FOSTERING: Foster carers receive regular supervision, support and training. You will also receive a weekly fostering allowance for each child in place with you from £142 - £246 (dependant on their age). TYPES OF FOSTERING TO SUIT YOUR HOUSEHOLD AND EXISTING WORK AND FAMILY COMMITMENTS: Foster carers can either provide care on a short-term basis whilst permanent plans are made for children to return home to their birth family or to an adoptive family. Alternatively, foster carers can provide care on a long-term or permanent basis where the child will become a part of the carer’s family until they are ready to leave home.
WANT TO KNOW MORE? We welcome all of your enquiries – call today To request an information pack contact the Hull Fostering team today: Call 01482 612800 www.hullcc.gov.uk/fostering Like us on Facebook - Search Hull Fostering
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focus on dementia:
with cosy twiddle muffs!
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NDEPENDENT adult social work provider, focus are commissioned by the North East Lincolnshire NHS Clinical Commissioning Group (CCG). They work closely with North East Lincolnshire Council and all other agencies across the Health and Social Care sector. There are 16,500 carers in North East Lincolnshire, who at one time or another may need additional support from focus. You can access Services4Me, their free online directory of all services within North East Lincolnshire, which provides access to more than 900 health and social care services, including advice and information via this online platform. An exciting new app aimed at those with autism is set to launch, as business services officer for focus, Kirsty Sharlotte explained: “We are launching an app which will be ready for android and IOS phones. It’s set to launch towards the end of August 2016. It’s going to be called ‘My Autistic World’, which will be based around autism. Autistic people can set up a profile including their likes and dislikes, emergency contact numbers, and if they are struggling with speech, it will have words and phrases they can show to others to convey how they are feeling. “There are links to the autism portal on Services4me. It has contacts for the focus Single Point of Access (SPA) - which is available 24 hours a day. There is also a link to the Family First Information Service. It’s got guides if someone is struggling with communication. It’s got tips to show how they can listen to others, along with social skills, how to stay safe, managing their stress levels and life skills.” In May of this year, focus held their second Autism
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focus staff Sue Ringrose and Katherine Eddington, right with the many twiddle muffs which have been made.
conference at the Humber Royal Hotel in Grimsby; attended by over 200 people. It was aimed at increasing employment opportunities for people living with autism and introducing them to new technology that makes living with the condition easier. Expert guests included Channel 4’s Alan Gardner, star of The Autistic Gardener documentary, Jamie Knight and sidekick Lion, Dean Beadle, Dr Niko Kargas and Heather Cook from Brain in Hand. Further work has also been undertaken in mental health
issues by focus in dementia. Kirsty said: “Following our Dementia Friends training; which was mandatory for all our staff, two members of staff - Katherine Eddington and Sue Ringrose led staff, family and friends and a couple of local groups to make around 50 twiddle muffs. “They are ready to go out to enhance the dementia care units, residential homes and individuals in the coming weeks. The twiddle muffs provide a source of visual, tactile and sensory stimulation, at the same time
as keeping their hands warm and snug.” focus also have an outreach service, attending events held by various organisations. They take the Young Person’s Support Service (YPSS) bus out with the Carer’s Centre to give outreach. Visit this link for the locations www. focusadultsocialwork.co.uk/ where-are-we/ If you need further help or advice with other issues, visit their Services4Me portal, go to www. focusadultsocialwork.co.uk or phone 01472 256256.
LIVING WELL
SOCIAL CARE
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mind your health What is longterm answer?
At the heart of Fundamental Facts is a focus on prevention, because the best way to deal with a crisis is to prevent it from happening in the first place. For example, by providing the right information, guidance and support in childhood and adolescence, the chances of developing mental health problems can be reduced for millions of people over a lifetime. This focus on prevention is in part about what we can all do to safeguard our wellbeing, but is also about tackling the social and economic inequalities that can lead to a higher prevalence of mental health problems.
How can you help?
W
orld Mental Health Day, hosted by the World Federation of Mental Health, is on 10 October each year. To help mark the occasion, the Mental Health Foundation is raising awareness of what can be done to ensure that people with mental health problems can live with dignity:
The problem
One in four adults and one in ten children are likely to have a mental health problem in any given year. This can have a profound impact on the lives of tens of millions of people in the UK, and can affect their ability to sustain relationships, work, or just get through the day.
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But an ill-informed and damaging attitude among some people exists around mental health that can make it difficult for some to seek help. It is estimated that only about a quarter of people with a mental health problem in the UK receive ongoing treatment, leaving the majority of people grappling with mental health issues on
their own, seeking help or information, and dependent on the informal support of family, friends or colleagues.
How can we challenge this?
We are confronting this stigma through facts. Facts that help us understand patterns of mental health problems, their causes and solutions. Facts that help us break down barriers in seeking help and support. We have produced an updated Fundamental Facts with the aim of distributing it to the widest audience possible.
This October please help us by sharing Fundamental Facts on social media with family, friends and colleagues. We believe that effectively supporting people experiencing mental health problems is on target to become one of the greatest public health challenges of our time. Stigmatising and discriminatory treatment can be particularly distressing when a person is experiencing a health crisis. We all have mental health and by failing to treat people with mental health problems with dignity we make it more difficult to ensure that everyone takes steps to safeguard their wellbeing and to seek help, as it can lead to self-stigma, low confidence, low self-esteem, withdrawal and social isolation.
Visit www.mentalhealth.org.uk
LIVING WELL
SOCIAL CARE
NAViGOing that Extra mile
N
AVIGO Extra, the sister company to NAViGO, provides a range of social care options to people across North East Lincolnshire and beyond. It provides individualised support for various service users including those with mental health issues as well as providing personal care for older people, such as those with dementia, to keep people in their own homes for longer. The aim is to work with families to provide a tailored package of support to help avoid people having to move into care homes, keeping people as independent as possible. However the support possibilities are endless. If it is a more holistic approach that you need, NAViGO Extra can help you with attending social activities or slimming groups. Help can also be given with writing letters if there are issues with benefits, producing budgets for weekly spending or
create meal plans. Basically, NAViGO Extra will help with whatever is needed on a case by case basis. Operational manager Amy Quickfall said: “We look after and care for a broad spectrum of ages from 19 to 96. We can help with any elements of duties in the home including personal care; for example if a loved one has had a hip operation, they may need some additional assistance. We can offer support to people with autism, help with eating disorders such as anorexia and bulimia, schizophrenia, depression and bi-polar, Parkinsons disease, Huntington’s disease, Alzheimer’s and dementia.� As they support both private and NHS clients, anyone can be referred and reassuringly, there is no obligation to take on the services they recommend, even after referral. All NAViGO Extra staff are trained to CQC standards and are up-to-date on
NAViGO Extra team members, Amy Quickfall, left, operations manager, and Jodie Coates, administration team leader.
administration guidelines. In April 2016, NAViGO Extra had its first CQC (Care Quality Commission) inspection and was given a good rating. Amy continued: “It could change your day to get someone to support you. One of our team could go to the shops for you or accompany you to help keep your independence or reassure you if you have anxieties about going out. We do things differently. We can take people in cars to appointments. We go the extra mile and provide extra things that other agencies
don’t do. We treat people uniquely.� NAViGO Extra has a dedicated team providing services to a wide part of North East Lincolnshire including Grimsby, Cleethorpes, Louth, Holton-le-Clay, Tetney, Stallingborough and Immingham. The service is provided seven days a week from 8am to 10pm and the office is manned Monday to Friday from 8am to 5pm. You can email them at nav.extraltd@nhs.net or phone on (01472) 277738.
NAViGO Extra Providing Quality Care NAViGO Extra is a unique service that is dedicated and committed to providing safe, effective and responsive packages of care. 2XU PDLQ IRFXV LV \RX DQG WRJHWKHU ZH ZLOO EXLOG D SDFNDJH RI FDUH DURXQG \RXU VSHFLĂ€F QHHGV :KHWKHU UHFRYHULQJ IURP VXUJHU\ RU MXVW QHHG H[WUD VXSSRUW DW KRPH ZLWK WKRVH HYHU\GD\ WDVNV WKDW DUH EHFRPLQJ PRUH GLIĂ€FXOW for you or a loved one - then NAViGO Extra are here to help! As an experienced community care provider, NAViGO Extra provides bespoke packages of care across the whole of North East Lincolnshire and surrounding areas. We will treat you as an individual.We will make sure the package of care we provide is led by you and your requirements: that’s why the care we deliver is person-centred and tailored to meet your exact needs. We’re dedicated to working with you and your family, GPs, hospitals, carers and other healthcare organisations in order to provide you the level of service that you deserve within your home. Don’t just take our word for it that we offer a good, caring service: the CQC recently rated our service as “Goodâ€?(April 2016). The team can offer you support with: x Domestic duties x Personal care at home x Dementia care x Parkinson’s Disease x Huntington’s Disease x Support after an operation x Support for mental health conditions such as anxiety, depression x Help with weight loss groups x Assist and support to attend social activities x Help getting to GP, Dentist or DWP appointments x Liaising with specialist medical teams such as district nurses.
7R Ă€QG RXW KRZ ZH FDQ KHOS \RX Call: (01472) 277738 Email: nav.extraltd@nhs.net “They are really good at understanding my husband’s needs. They certainly know what to do and how to get the best out of him.â€? Quote from a service users family. ŠLW
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needles and numbness. The symptoms can build up over many years and have a great impact on the sufferer’s quality of life. Chirohealth focusses on addressing the cause of these symptoms and also enabling patients to improve their health in other areas by making small and gradual changes to their lifestyle, including nutrition, activity levels, posture and stress. Chirohealth gives patients the tools to get their mojo back by giving a helping hand in these areas. They operate from a stunning modern purpose built building. The building includes six bright and airy treatment rooms, an examination room, a media area, a coffee lounge and a huge reception area. There
A
SCUNTHORPE Chiropractor is continuing its commitment to changing the lives of its patients. The Chirohealth Clinic, which operates on Old Brumby Street, is a team of chiropractors, massage therapists, a nutritional therapist and support staff determined to provide their patients with an excellent service. The clinic has been successfully doing this since 2004 when it was opened by Julia Pullin, a doctor of chiropractic. After training in Bournemouth for five years, she cared for patients at clinics in Brigg and Grimsby before realising her vision to open her own clinic in Scunthorpe with the help of her husband Spencer. Patients have sought the services of Chirohealth after hearing of the help they have given to others with back and neck pain as well as headaches. They are regularly recommended by friends and family members who currently attend the clinic, who have had wonderful results after treatment. Chiropractic care is primarily centred around the function of the spine and
Getting your mojo back how it interacts with the spinal cord and nerves. The bones of the spine are called vertebra and are arranged one on top of the other with shock absorbing discs between them. The spinal cord runs through a hole in each of these vertebrae and is therefore protected by them, whilst still being flexible. The nerves that leave your spinal cord, to connect your brain with all the different areas of your body, exit
through gaps at each side formed by the position of the disc. The vertebrae and discs should glide smoothly over one another like a well-oiled machine. Any problem with this motion is what a chiropractor is looking for as it can cause inflammation and tight muscles which could put pressure on the nerves. Conditions of the spine can cause severe back pain, but also other symptoms such as headaches, pins and
is also an abundance of free parking, making the service for patients even more convenient. In conjunction with the skills of a highly trained team, these services are designed to aid the comfort and relaxation of all visitors. To hear how they have helped other people, go to their website www. chirohealth.co.uk and click on the patient stories link, or simply call in to find out more.
Staff at Chirohealth, Old Brumby Street, Scunthorpe DN16 2AN From left Luke Turner, James Noble, Kelly Humphreys, Grace Tan, Julia Pullin, Spencer Pullin, Lindsey Crabtree and Glenys Hussein.
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LIVING WELL
HEALTH
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Fit for business? Total Fitness 4 Business Ltd is a company that has been set up to alleviate the reoccurring problem of business people not having the time to carry out a physical training program or attend a gym. This could be due to work commitments and restraints put on everyone with there not being enough hours in the day. Below are a number of key points to consider as a Director or manager in a company that wants to set high standards and life changing goals for their work force. Can I?
2 Increase mental and physical fitness 3 Achieve work/life balance 4 Improve performance and motivate teams 5 Boost morale in the work place 6 Increase productivity 7 Reduce sick days taken by staff
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f 1 session per week morning/lunch/evening f Minimum clients 10 f Individual, partner and team based circuits. f All equipment supplied by Total Fitness 4 Business Ltd. f Fitness tests and timed circuits factored into training program. f Free sports equipment given to clients to aid them in achieving their fitness/life/work balance goals. f Discounted rates for sports equipment via our f
sportswear partner Intersport in Lincoln for all TF4B clients. Circuits can be set up at your place of work.
Cost: £7.00pp per session for 10 sessions
20 SESSION PACKAGE
1 Reduce stress
F the answer is yes to any of the above? Then let Total Fitness 4 Business Ltd take the lead and come and train your work force. We will increase overall fitness in the form of individual and team based circuits and relays. The key point is that we come to YOU at your place of work, or at the nearest recreation centre, or at a sports field close to your place of work and physically train your workforce. This can be at lunch time or just after work so employees can finish and go home and shower. Feeling good about themselves and energised for the next day at work. The courses run are 10 weeks in duration and are physically demanding. Initial bookings can be one session a week or two sessions a week. (Depending on which package is selected). The sessions are designed to be progressive and will increase with intensity as the clients get fitter throughout
10 SESSION PACKAGE
the course. Fitness tests and assessments are factored in with clients working as a team, in pairs and individually for TF4B Beanies, TF4B Training tops, TF4B sports bags and TF4B water bottles. All come free to those that work hard and pass the fitness tests and assessments. Sessions are designed for 10 clients at any one time. If you have more than 10 employees, extra sessions can be run to accommodate. Our Personal trainers and gym instructors are all fully qualified and can also advise on cleansing (detox) weight management and nutritional programs to help aid our client’s (Your Employees) goals. If you are interested in keeping the work force fit and above all having a healthy lifestyle? Then please give Brett Hindle at Total Fitness4business a call on 01472 470668 / 07792871181. Or please email him at getfit@ totalfitness4business.uk
f 2 session per week morning/lunch/evening f Minimum clients 10 f Individual, partner and team based circuits. f All equipment supplied by Total Fitness 4 Business Ltd. f Fitness tests and timed circuits factored into training program. f Free sports equipment given to clients to aid them in achieving their fitness/life/work balance goals. Discounted rates for sports equipment via our f f
sportswear partner Intersport in Lincoln for all TF4B clients. Circuits can be set up at your place of work.
Cost: £6.00pp per session for 20 sessions
Both packages will be block bookings and will work on a first come first trained basis. If there is a lot of interest, then we can put on extra sessions on alternate days or timings. The key is, as business people your time is precious and we can be very flexible and work around your timings that best suit you. For example, we have companies that prefer the golden hour of 4.45pm – 5.45pm. They finish work and the circuit is set up for them. Straight into a fitness session, back home, showered and energized for the next day at work. Another one of our clients prefer the early starts and train 7am – 8am, shower
at work and feel fresh and vitalized for the new work day. Total Fitness 4 Business can come and have a look at your premises and see if they are suitable for group sessions to be conducted on site. After all, that is what we are all about and is one of our USPs. Business users include: Industrial Engines Bluesky Solutions Lindum Tape Supplies Sterling Medical Origin (Hull) Lindum Packaging Ltd Formed (Lincoln) Red Security and Hardware JCS Fish Ltd
LIVING WELL
FITNESS
Increase your Profitability, Staff morale and Productivity
Fit Body. Fit Mind. Fit Business. The numerous benefits to business of employing a healthy, motivated and mentally alert workforce have been well documented. Here are just a few... Proven to reduce stress Improves mental & physical fitness Achieves a happier work/life balance Improves team efficiency & motivation
Increases staff self confidence Boosts morale in the work place Increases workforce productivity Reduces sick days taken by staff
Total Fitness 4 Business provides exclusive on-site personal fitness training by fully qualified professional gym instructors. Any time, either at your place of work, the nearest recreational centre or local sports field, we fit around you and your staff! We also offer 1-to-1 consultation on nutritional programs, weight management, fitness plans & advice on healthy eating.
Get your business fit. Get in touch today! Total Fitness 4 Business Limited getfit@totalfitness4business.uk
01472 470 668
Brett Hindle Managing Director ŠLW
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IN a special report for Living Well, we feature some of the topics that are a focus of attention at Grimsby’s Diana Princess of Wales Hospital and Scunthorpe General Hospital where staff put an emphasis on preventing illness and helping patients to seek advice.
Diabetes: setting the record straight
E
ARLIER this year, professionals across Northern Lincolnshire and Goole NHS Foundation Trust supported Diabetes Week in a bid to reach out to those living with diabetes. Mr Paul Dromgoole, diabetes specialist nurse, said: “This year the focus of Diabetes Week was ‘setting the record straight’ which meant others realise diabetes is more than just diet or insulin injections.” He added: “Often, when someone is diagnosed with diabetes one of the most
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difficult things to come to terms with is that it is for life. Everyone reacts differently but it’s essential you work with your healthcare team to manage your diabetes safely and effectively.” Most people with diabetes are well managed and supported at their local GP surgery. For some, who have more complex needs, their needs are best met at the local specialist service at their nearest hospital. A wide range of services are on offer with clinics held at the diabetes centres at Scunthorpe and
Grimsby hospitals and at the outpatient department at Goole hospital. The clinics deal with all aspects of diabetes management including glucose control, hypertension (blood pressure) control, cholesterol control and obesity management among others. Conditions treated at diabetic clinics include: • Foot complications including ulcers • Insulin pump treatment • Diabetes in pregnancy • Complex treatment regimes and individuals with advanced complications of their condition • The clinic also offers an educational course for patients with type 1 diabetes Mr Dromgoole said: “With lifestyle approaches and appropriate drug treatment for diabetes, and effective management of glucose, cholesterol and blood pressure, the complications of diabetes are largely preventable.” Your GP practice will determine where your diabetes care needs are best met.
LIVING WELL
SPECIAL REPORT
Infection prevention and control P
EOPLE are being encouraged to keep their hands clean to prevent infections in hospitals and everyday life. Health professionals across Northern Lincolnshire and Goole NHS Foundation Trust are encouraging people to know the importance of keeping hands clean. Maurice Madeo, lead nurse in infection prevention and control at the Trust, said: “Hand hygiene is a simple thing and it’s the best way to
prevent infection and illness. When visiting someone in hospital, always clean your hands using soap and water or alcohol handrubs. Do this when you enter or leave a patient’s room or other areas of the hospital.” The theme for World Hygiene Day, which took place earlier this year, was hospitals locally highlightingw the importance of hand hygiene best practices to prevent the spread of bacteria. Effective hand decontamination relies on an effective technique, which includes: • Wetting hands with warm water • Applying an adequate amount of (preferably liquid) soap • Rubbing this thoroughly onto all hand surfaces (for at least 10 to 15 seconds) • Rinsing thoroughly • Drying thoroughly, preferably with disposable paper towel • Taps should be then turned off with the paper towel to avoid recontaminating the hands Mr Madeo said: “Clean hands prevent infections not only in hospitals but in everyday life too as it’s a key prevention measure in healthcare settings, in day care facilities, in schools and public institutions, and for the safety of our food.” The infection prevention and control team for the Trust will be out and about within the hospital and community settings promoting awareness, engaging with staff and members of the public in Scunthorpe, Brigg, Goole and Grimsby.
Infection prevention control team for Scunthorpe hospital
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Grimsby 01472 240251
Scunthorpe 01724 847888
Louth 01507 600610
www.bgsolicitors.com 16
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LIVING WELL
LEGAL ADVICE
Lasting Powers of Attorney: why YOU need one � It is estimated that by 2021, there will be
� If you do not have a Lasting Power of
� In the next 30 years, the population of the
� If you do not have a Lasting Power of
1 million people with dementia in the UK. This is expected to rise to 1.7 million by 2051. UK aged over 60 years is expected to rise by 40%.
� If you haven’t made a Lasting Power
of Attorney (or don’t have a pre-2007 Enduring Power of Attorney) and you become incapacitated in the future – whether mentally, through old age or dementia, or physically, through injury or illness – there is NO ONE who is automatically authorised to handle your financial affairs, or make decisions about your welfare and care needs.
� There is no such thing as “next of kin” is a
myth in this context. Even your spouse or your child would be unable to act for you if you have not made a Lasting Power of Attorney enabling them to do so.
Attorney for Property and Finances and lose mental capacity in the future, the Court of Protection could take over. Attorney for Health and Welfare, the Local Authority could decide where you live and who cares for you – and your family would not have the final say.
� For the elderly, and people who lack the
mental capacity to handle their financial affairs or their own welfare needs, a Lasting Power of Attorney is essential.
� There is no time limit on a Lasting Power
of Attorney. You can make one now and ignore it until it is needed. Indeed, it may never be needed. But if you leave it too late, you will never be able to make one.
� At BG Solicitors we offer competitive fee
structures and packages to provide you with Wills and Lasting Powers of Attorney at market-beating rates. We aim to charge less than any other quote you may have received and our turnaround time is FAST. If you instruct us today and all the information that we need from you is in place, we can have your Lasting Power of Attorney complete and submitted for registration within 3 working days – guaranteed. Home visits, hospital visits or nursing home visits are also part of our service – you don’t have to get into the office to get us to work for you.
17
FINANCE savings and how to plan for different life stages. Getting a good understanding of personal finance will help people make more informed decisions. “We’d always suggest to people to do their research when it comes to making a financial decision, speak to a trusted adviser if appropriate and choose a product that best suits your needs. Having a savings pot easily accessible is a good way to cope financially should an emergency occur.”
So what financial topics would people like to know more about?
Many people feel out of their depth when it comes to financial matters, according to new research
W
ho do you turn to when you need help with a financial issue? Well, new research suggests that more than one in three (36 per cent) of us will ask a family member for advice on money matters we are struggling to understand. However, this may not be such a great help, as the survey, from Treasurybacked savings provider NS&I, has found that many people feel out of their depth when it comes to managing money on a day-to-day basis – and for the future. Some 31 per cent of people surveyed say they were never formally taught about managing their money, but wish they had been. One in four (25 per cent) believe that if they had received formal financial
18
education, it would have helped them save more. The survey also found that women are more likely than men to turn to other family members when confronted with a financial issue they don’t understand. Two-fifths (40 per cent) said they would ask a family member for help, compared with 33 per cent of men. Of those who did say they received some form of financial education, only 36 per cent said they got advice about the importance of saving money or other important matters relating to future finances, such as wills, pensions or power of attorney. Jill Waters, retail director at NS&I, says: “Our research illustrates millions of us may be struggling without a basic knowledge of money,
Working with the next generation in schools is a great start but we have to help people at every stage in life.
The research found that making a budget is seen as the most important financial topic, followed by the importance of saving and planning or saving for retirement. On the other hand, handling a redundancy, understanding what benefits someone might be entitled to and making a will were seen as the least important financial subjects, according to the survey of more than 2,000 people.
And which topics leave people scratching their heads?
When it comes to the trickiest topics to master, investing in stocks and shares came out top, with 27 per cent of people choosing this. Planning for retirement was another subject seen as particularly complex, with one in nine (11 per cent) people admitting to struggling with this. Despite the confusion, there is some hope however that the next generation may find it easier to get to grips with financial matters. Financial education was introduced to the national curriculum in England in 2014, bringing it into line with the rest of the UK. Caroline Rookes, chief executive of the Money Advice Service, a free, independent body offering money tips, says: “Working with the next generation in schools is a great start but we have to help people at every stage in life, from infancy to retirement.”
LIVING WELL
MOTABILITY
Get on the road with the scheme W
ITH the summer 2016 Paralympics now upon us, the people at leading website UsedCarExpert have released some advice on the Motablilty scheme that we have in this country.
Here are their thoughts: “It is a really effective way for disabled people to get motoring – government funded and administered, the scheme really is superbly effective in getting differently-abled people into cars and on the roads. It is entirely admirable and
has a side effect that is pretty cool too. “The cars are generally sold on at three years, which means a glut of well maintained, usually automatic, cars coming onto the market at around that time. So those in search of second-hand bargain can benefit. “The cars are usually practical machines – easy to get in and out of for obvious reasons – and are usually sold on when returned to their un-modified state with all extra controls and such removed. The unfashionable combination of petrol engine/auto gearbox usually means low prices. And the usage pattern often means low miles.”
Exhausts Batteries Servicing Brakes Motobility
All the above means that, clearly, having a disability does not mean you are prevented from having the same mobility as others - in fact some great deals are clearly available to ensure that is certainly not the case. Help is at hand to ensure you do get access to the best services that are on offer.
Tyres Repairs Alloy Wheels Car Air Conditioning Wheel Alignment
Services also available at branches across Lincolnshire & East Anglia visit www.kingsway-tyres.co.uk
A: Hall Park Rd, Immingham, DN40 2LT T: 01469 575177 W: www.kingsway-tyres.co.uk ©LW
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The Marshall BMW showroom at Grimsby Road, Laceby, DN37 7DP
Marshall BMW: Mobility specialists
M
ARSHALL BMW are proud to be associated with the Motability car scheme, a registered charity dedicated to helping disabled people and war pensioners obtain a new car. The Marshall BMW centres in Grimsby & Scunthorpe were taken over in August 2014 by Marshall Motor Group and have been offering the Motability scheme for around nine years. Both centres sell new and used vehicles, offer servicing and repairs, and genuine parts and accessories. Grimsby also houses a BMW & MINI Approved Bodyshop. The Motability Scheme enables disabled people to get mobile by exchanging their mobility allowance to lease a new car. Signing up to the scheme is easy, as Marshall BMW will handle the entire process for you. Every three years, you could be driving a brand new BMW, with insurance, service and maintenance (including windscreen and tyre replacement costs) all included as part of the scheme - so the price of the vehicle is the only price you’ll pay. With the option to nominate up to two drivers, you don’t have to worry
20
about being the sole driver. You, plus one other person can be the named driver, or in instances where the person is eligible but unable to drive, you can have two others - such as a carer or parent. On top of that, there is a generous 60,000 mile allowance or 100,000 for WAV customers (Wheelchair Adapted Vehicles). There are over 500 WAVs available with the Motability Scheme. To be eligible to lease a car through this scheme, you must be in receipt of one of the following allowances: • Higher rate mobility component of the Disability Living Allowance • Enhanced rate of the mobility component of Personal Independence Payment (PIP)
The Marshall BMW showroom at Old Crosby, Scunthorpe, DN15 8PT
• War Pensioners’ Mobility Supplement (WPMS) • Armed Forces Independence Payment (AFIP) You will also need to have at least 12 months remaining on your allowance when you place an order. Prices start from £999 and excitingly, the new BMW X1 is now available on the scheme. The range includes the BMW 1 Series (3 and 5 door Sports Hatch), BMW 2 Series Active Tourer, BMW 2 Series Gran Tourer seven-seater and the BMW 3 Series Saloon and Touring. Selected models such as the BMW 116d Sports Hatch, 216d Active Tourer and 216d Gran Tourer are accessible to drivers who are aged under 25 years old. There are a wide range
of models, including many adaptions at no extra cost, a choice of automatic or manual transmission and high standard specification includes; metallic paint, BMW Emergency Call (accident and breakdown cover) and BMW Navigation. Innovative BMW EfficientDynamics technologies reduce fuel consumption and emissions, whilst optimising performance so your car is responsive and perfectly balanced. For further information about the Motability Scheme, visit www.motability.co.uk. To speak to the Motability specialist at your local BMW centre, call either Mark Biela & Tom Wilkinson (Grimsby) on 01472 276666 or Ben Everett & Mohsin Zia (Scunthorpe) on 01724 281300. Both centres are open Monday to Friday from 8am to 7pm, Saturdays from 8.30am to 5pm and Sundays from 11am to 4pm.
Tom Wilkinson
Mohsin Zia
Ben Everett
LIVING WELL
MOTABILITY BMW on the Motability Scheme
The Ultimate Driving Machine
THE NEW BMW X1.
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Choose well and stay well A&E isn’t always the best place to go. You may get more appropriate and faster treatment elsewhere. PHARMACIST
I
F you or a member of your family becomes ill or injured, choosing the right NHS service can help you get on the road to recovery in no time. Knowing where to turn when you have an urgent health need can sometimes be tricky, though, and that’s why in North East Lincolnshire, we’ve introduced our Single Point of Access (SPA) on 01472 256 256 - one number you can call day or night for advice you can trust and access to urgent medical services. If you live in North Lincolnshire or Lincolnshire you can call NHS 111 for 24/7 help.
So, what are our options?
SELF CARE Sometimes the best person to take care of you is yourself or a family member. You should be prepared for some of the most common ailments by keeping a well-stocked medicine cabinet and first-aid kit at home. A local pharmacist can give you advice on what to have in. Essentials include: PAIN RELIEF Painkillers such as aspirin, paracetamol and ibuprofen are effective at relieving most minor aches and pains. ANTIHISTAMINES These are useful for allergies and insect bites.
22
They are also helpful if you have hay fever. FLUID REPLACEMENT DRINKS Fever, diarrhoea and vomiting make us lose the water and minerals we need and can lead to dehydration. Fluid replacement drinks can help restore your body’s natural balance of minerals and fluid. INDIGESTION TREATMENT If you have stomach ache, heartburn or trapped wind. FIRST AID A well-prepared first aid kit can help treat minor cuts, sprains and bruises.
Pharmacists can advise on common illnesses such as coughs, colds, aches and pains and the medicines you need to treat them. They can also help you decide whether you need to see a doctor. You can talk to your pharmacist in confidence and you don’t need an appointment. Most pharmacies now have a quiet consultation area where patients can discuss health problems in privacy. Services from your local pharmacy include: • Emergency contraception • Chlamydia screening and treatment • Pregnancy testing
• Medicines Reviews • Stop smoking services • Weight management • Truss fittings • Incontinence supplies • Needle exchange and supervised drug administration They can help with minor ailments such as: • Bugs and viruses • Minor injuries • Tummy troubles • Women’s health (for example menopause or menstruation) • Skin conditions • Allergies • Aches and pains • Children’s minor illnesses and mishaps
YOUR GP (family doctor) If your pharmacist is unable to deal with your condition or it doesn’t get better after a few days, your GP can help. They provide a range of services by appointment, including medical advice, examinations and prescriptions. If you are not registered with a GP, call the local
health advice line on 01472 256256 or visit www.nhs.uk to find one near you. A GP Out of Hours service is available from 6.30pm to 8.00am on weekdays and all day at weekends and on bank holidays. If you think you need a GP appointment out of hours, please ring Single Point of Access on 01472 256256.
LIVING WELL
HEALTH
SINGLE POINT OF ACCESS (SPA) If it’s not a 999 emergency but you need medical help fast, call the North East Lincolnshire Single Point of Access (SPA) on 01472 256 256. SPA is for people who live in North East Lincolnshire or are registered with a North East Lincolnshire GP. SPA offers confidential advice and information over the phone 24 hours a day, 365 days a year. If you are ill and have any questions about your physical or mental health or if you need to see a GP during the evening, night time or weekends then ring 01472 256 256. You will get through
to a team of trained call advisers, who are supported by experienced clinicians. They will ask some questions to assess your symptoms and give you the healthcare advice you need or direct you to the right local service. If they think you need an ambulance, they will send one immediately – just as if you had originally dialled 999. You should call 01472 256 256 if: • You need medical help fast, but it is not a 999 emergency • You think you need to go to accident and emergency or another NHS urgent care service • You do not know who to call
for medical help or you do not have a GP to call • You require health information or reassurance about what to do next • For less urgent health needs, you should still contact your GP in the usual way. SPA is also for enquiries about adult social care (if you or a relative needs some extra support at home, for example). You can also use this number in the daytime for general advice and support around your mental wellbeing and during the evening/overnight people can access the Mental Health Crisis Service by calling the same number.
A&E or 999 Emergency services are always busy but this is particularly true during the winter. You should only attend A&E (sometimes known as “Casualty”) if you are badly hurt, seriously ill or if you have been advised to go there by SPA (or NHS 111), your GP or a Pharmacist. This includes when someone: � IS UNCONSCIOUS � HAS SEVERE CHEST PAIN � HAS A FEVER AND IS PERSISTENTLY LETHARGIC DESPITE HAVING PARACETAMOL OR IBUPROFEN � HAS A HEAD INJURY AND VOMITING � HAS HEAVY BLOOD LOSS � IS HAVING DIFFICULTY BREATHING (BREATHING FAST, PANTING OR ARE VERY WHEEZY) � HAS SEVERE ABDOMINAL PAIN � HAS A CUT THAT WON’T STOP BLEEDING OR IS GAPING OPEN � HAS A LEG OR ARM INJURY AND CAN’T USE THE LIMB � HAS SWALLOWED POISON OR TABLETS � HAS AN OBJECT LODGED IN NOSE OR EAR There are A&E departments at the Diana, Princess of Wales Hospital, Scartho Road, Grimsby, DN33 2BA and at Scunthorpe General Hospital, Cliff Gardens, Scunthorpe, North Lincolnshire, DN15 7BH.
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Hearing aids save lives W £5+
ELL, not all the time. But there was an instance last year when they did help to rescue the crew of a small dinghy just off the cliffs in Cornwall.
Here’s what happened… The dinghy capsized just offshore - but out of earshot of most people taking a leisurely stroll on the clifftop. Apart from one lady, gardening on a “so far” quiet afternoon. She did hear the cries for help – even though her husband next to her didn’t. And why? Luckily she had been fitted with hearing aids the day previous. You could say “hearing aids to the rescue”. Meanwhile inland and much further north, hearing aids are featuring in another story. Courtesy of local hearing aid audiologist Matthew Parry, his local Mountain Rescue Team is being supported the company he works for – bloom hearing specialists. They too play an important role rescuing those in distress in remote areas. But inland. For every hearing assessment at one of his
About bloom hearing
£50
open days organised by the MRT, bloom are donating £5.00. No purchase is necessary if you do take the offer, but if you do decide to buy then a further £50 is given to the charity. You need to be over 50 to qualify, when it should be part of your living well regime anyway. So, if you want to do some good – for yourself as well as for charity - contact Matt’s team weekdays on 01724 869553 and quote “Living Well”.
MeetMatt.
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email: scunthorpe@bloomhearing.co.uk
www.bloomhearing.co.uk
Based in Laneham Street, Scunthorpe, bloom offer the best audiology service for those in need of hearing care and hearing aids. Established in 1969, as The Scunthorpe Hearing Centre, it has a long association with the community – especially employees in the steel industry - and has built up a good relationship with its customers. With an in-house audiologist and dispenser Matthew Parry on hand to make home visits, bloom hearing covers a vast area in North Lincolnshire and beyond. It is also convenient for locals to drop in for a check-up Whether you currently wear hearing aids and need a performance check or are just coming to terms with hearing problems and want some advice, specialists are on hand to cover your needs.
AGEING WELL
INDEPENDENT LIVING
Taking care of the carers times of illness when it’s just a case of looking in on them to make sure they are taking prescribed medication, and keeping warm, fed and comfortable. In other cases, the person in need may be particularly frail, suffer a disability or have mental health issues. You may be considering taking them into your own home to live, or looking at the possibility of residential care – but that is not always necessary.
T
aking on the role of carer can happen at any time in life. Support can be anything from help with practical tasks, such as cooking, housework and shopping, through to physical assistance and personal care. With the wish of most older people to remain in their own home as long as possible, the help of carers can make this possible. Family members need not necessarily take on this responsibility alone, however. The role of a carer can be physically and emotionally draining, so it needs to be remembered that they may need support themselves at times, and even a complete respite break to recharge their batteries. Elderly relatives may just need a little assistance with day-to-day living, perhaps at
Your local GP surgery may be a useful first port of call – it could have a dedicated carers’ support service. Some surgeries offer a range of information and assistance to carers; your doctor may also help you to get in contact with local services, such as your social service office – if, for example, you require a Carer’s Assessment – or to contact your local voluntary services if you need respite in your home. Most importantly, the surgery may also help put you in touch with an occupational therapist (OT). OTs can help provide
aids and adaptations, for example, changes required to bathrooms and kitchens – and that may be all that is needed to enable independent living or adapting your home to ensure care can continue. They work with individuals who have conditions that are mentally, physically, developmentally, or emotionally disabling – their goal is to help clients lead independent, productive, and satisfying lives. As a carer, looking after your own health is of the utmost importance. Caring invariably brings about emotional stress so you may find it helpful to seek a counsellor, to help you make sense of your new or ongoing life as a carer. This could be in specific areas such as dealing with
bereavement or separation from a loved one, or with the more general feelings of stress, anxiety and depression you experience in your caring role. A counsellor can also help to resolve any conflict that exists between you and the one you’re caring for and others you are close to.
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AGEING WELL
ACCESS
ACCESSING ALL AREAS
T
HE ‘best seat in the house’ could be yours thanks to Obam Stairlifts of Lincoln, which provides stairlifts to suit any staircase and budget. Established in 2000 by Pete Morley, Lee Ogden and brothers Chris and Steve Butroid, the familyrun company boasts a wealth of experience in the adaptations industry from engineering through to technical know-how.
Obam’s philosophy is to find the right solution for each customer and offer a free, non-obligatory survey to showcase the options available. The team is always pleased to welcome customers to the showroom at their premises in Sturtonby-Stow, near Gainsborough, and with a dedicated call-out service available 24 hours a day, 7 days a week, 365 days a year, recognises the importance of offering a high
level of customer service and ongoing support. With a full range of stairlifts for both straight and curved staircases, Obam can usually find a lift solution for most obstacles. Customers can choose from new or refurbished, straight or curved tracks, as well as a variety of seat cover styles. There are also options available to rent or buy and a range of warranties to suit your individual needs. Obam provides a full installation service on all its products with service and maintenance facilities on all stairlifts, through-floor lifts and hoists. Additional services include repair and removal and warranty protection. Mark Buckley, Sales Manager at Obam Stairlifts, said: “At Obam Stairlifts, the customer is our priority. We want to help people to continue to enjoy their home for as long as possible. Thanks to the introduction of a variety of adaption tools, including stairlifts, we’re pleased to see this happening across the region.” In response to more and more people choosing to make adaptions to their homes, after initially focussing on stairlifts, Obam introduced a wider range of products to include ramps, hoists, through-floor lifts and steplifts. When advising customers, the team suggests you make sure there is a warranty
in the west to East Anglia in the east. But the team is happy to come and provide a quote if you live outside of these areas. For more information please visit www.obam.co.uk or call 01427 787532
of at least 12 months for your stairlift and aftercare service. Some makes of stairlifts do come with extended warranties but the engineer who installs the lift will make sure you fully understand how to use the lift before they leave. Obam currently offers adaptation options to customers from South Yorkshire and the East Riding in the north to Northamptonshire in the south and from Derbyshire
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Choosing where to make your new home
W
ITH age comes many life changes –
not only for the person who is getting older, but for their loved ones, who can be faced with making some of the most difficult decisions of their lives. There comes a point in time when a relative or carer is no longer able to provide the care that is required to look after an elderly person properly – they may love that person very much, but the demands, pressures and specialist help required makes it necessary to look to specialist care outside of the family home. This can be a painful and emotional time – but is made easier if you feel reassured that the care you select is good, comfortable and offers the support necessary.
The checklist below has been put together by Age UK: Love Later Life. It is a really good list for those who are looking for care for their elderly relatives – use it, it will help and for more details and help please go to the organisation’s website www.ageuk.org.uk
Love Later Life checklist Where is the home?
Will visitors be able to get there easily? Are there transport links nearby? Are facilities such as shops, pubs, parks and places of worship within easy reach? How accessible is the home? Will it be easy for you/your relative to enter and leave the building, and move between rooms and floors? How good is the wheelchair access?
Is there a lift?
Does the home feel clean and inviting? Are there any unpleasant smells?
28
Do the rooms feel hot and stuffy or cold and draughty? Is there a relaxed and friendly atmosphere? Will you feel comfortable chatting and socialising in the home’s public areas?
Will you/ your relative be able to bring possessions such as pictures, plants and furniture? Does the home allow pets? Will you/your relative be able to settle into the home?
Are chairs arranged in groups or round the edges of the rooms?
Would you/your relative prefer a larger or smaller home?
Is there a quiet living room for reading, as well as one with a television?
Pros
Are the rooms a good size? Will you/your relative have a private room? Is there any choice of rooms to accommodate preferences such as sun, shade or quiet? Do the rooms have en suite facilities or basins?
Cons
AGEING WELL
S
earching for the right care home is not something any of us do every day. Often when the time does come, it can be quite stressful for all involved
STEP ONE:
UNDERSTAND YOUR NEEDS
There are many different types of care homes, ranging from homes which provide specialist nursing or dementia care to others which simply offer a safe and comfortable new home for people who may need a little assistance with daily life. Which one you choose will obviously depend on the level of care required. Most homes will work with the person entering care to undertake a full care assessment, often with input from family or friends, social workers, care managers or GPs.
STEP TWO:
IDENTIFY THE BEST LOCATION
Many care home residents have strong social and family connections in their local communities, and will often stay in the same area to maintain these relationships. For others, moving into a care home can provide an opportunity to move closer to family or friends to make it easier for them to visit or provide additional support.
WHERE TO LIVE
Once you have an understanding of the type of care required and the location which best meets your needs, you can start to develop a shortlist of homes. There are a number of online care home directories which can provide a good place to start, or you can just use a few Google searches to narrow your search.
STEP THREE:
CHECK ON QUALITY STANDARDS
At this stage you should also take some time to check third party reviews of some of the care homes you may be considering. The established independent regulator for care homes in England is called the Care Quality Commission. They undertake regular inspections of all care homes to ensure they meet government standards and can help identify any areas for concern. In Scotland, the independent regulator is the Care Inspectorate and in Wales it is the Care and Social Services Inspectorate Wales (CSSIW).
STEP FOUR:
VISITING SHORTLISTED HOMES Once you have shortlisted a number of homes, it is well worth the time to visit each of them to look around, meet the manager, speak to staff and residents and get a feel for life within that home. Just like family homes, care homes
differ considerably in character and atmosphere and it is important to find an environment in which you or your loved one feels comfortable. This is very much about personal choice and a visit to the home will enable you to get a feel about everything from the care home team and how they approach care to the general buzz and atmosphere of a home.
STEP FIVE:
COST OF CARE
The cost of care can vary greatly depending on the level of support required, but there may well be some options available to help fund the support you need. It’s important to know your entitlements at this stage, and to ensure you discuss the costs thoroughly with each care home manager to ensure you have a full understanding of what your care will cost.
STEP SIX:
SETTLING IN
When you do find the right care home, moving in can be the start of a positive new life. Many of our residents take up new hobbies or are able to rekindle interests that weren’t possible without the help of friendly and supportive staff. They make new friends and learn new skills which enable them to live happy and fulfilling lives.
This information was taken from www.careuk.com
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own shower and there’s a shared bath facility, adapted for disabled requirements. Meals are taken with other residents in the dining room, unless illness prevents this. Breakfast is provided with everyone’s tastes catered for, along with allergies, vegetarian diets or diabetic requirements. Claire Sykes, administrator explained more: “An initial chat can assess your needs. The residents are provided with a cooked lunch and tea, they are free to do whatever they want in their own time. Some residents like to go out for lunch. We are not a care home, we offer sheltered accommodation with extras. There’s always a member of staff available overnight from 9.30pm until 8am. Additionally there is a member of staff on the premises from 8am until 2.30pm and from 4.30pm to 6.30pm. “Residents can take part in numerous in-house activities; arts and crafts, music or spend time in the beautiful gardens. What’s more, there are social events to keep you connected to your community such as a weekly coffee morning, from 10.30am-11.30am. If they want to have a carer they can, they just need to
All the comforts of home & MORE
T
HE Abbeyfield Grimsby Cleethorpes & District Society offers independent living for the over 55’s, with extra care facilities and respite care. Abbeyfield is affiliated to the independent charity, Abbeyfield Society and support its aims and beliefs, believing passionately that the high standards of supported accommodation, quality of life and the rights of the individual should never be compromised. There’s no ‘make yourself at home’ - it is your home, your space housing your memories and the things that matter most to you. The way you choose to furnish, decorate and accessorise is down to you. Whatever makes you feel comfortable – your favourite
recliner, your most treasured possessions. Time is also personal, so it’s up to you where and how you choose to spend it. And that goes for whom you spend it with, as you have complete freedom to invite family and friends to visit you in your home, whenever you want. This ethos enables you to live as self-sufficiently as possible with extra help available when you need it. With the presence of a housekeeper at specified times, to support you seven nights a week and the freedom to live independently; with close links to local shops, amenities and the community. The Pelham Road based house, built in 1876 comprises a stair-lift, six single flats, one double and one newly built apartment. Each flat has its
arrange this themselves, although we can assist. You live as though you would in your own home. “We are quite unique, we are a little haven of tranquility, close to the centre of Grimsby. You can live independently but with the secure knowledge that there’s somebody available if needed and residents also have a care link pendant. If you need extra help with cleaning or laundry we will help. You no longer have the worry of maintenance, gardening, shopping - everything is included.” At Abbeyfield, you’ll feel the comfort and freedom you’ve experienced all your life, but with the added stability and security, which offers peace of mind of knowing you’re in a safe environment. There is free wi-fi, CCTV and all residents have their own intercom to their rooms. If you drive, there’s car parking provision and if you have a mobility scooter that can be safely stored. There’s currently a vacancy at Abbeyfield, a large en-suite, upstairs room - so for more information, phone 01472 241 605, visit www. abbeyfield.com or email administration@abbeyfield1. karoo.co.uk
Live Your own life with security when you need it
We have a Vacancy Available please call to look around.
Abbeyfield offering you... ...Home from home friendly living ō Quality Care & Support from Professional Staff. ō Meals cooked & served to you Stays ō Great company & Fun activities Respite Welcome ō Assisted living a new beginning
Discover why people continue to choose Abbeyfield time after time.
www.abbeyfield.com
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The Abbeyfield Society Winchester House 22 Pelham Road, Grimsby, Lincolnshire, DN34 4SU United Kingdom Telephone: 01472 241605 Email: administration@abbeyfield1.karoo.co.uk Registered Charity No. 200719: Company No. 574816 Homes and Communities Agency (HCA) No.1046
©LW
AGEING WELL
CARE FACILITIES
LAUGHTON CROFT CARE HOME WITH NURSING Scotter Common, nr Gainsborough, North Lincolnshire Offers permanent and respite care in a wonderful environment, a lovely place to rest and recover. We provide residential, nursing and EMI care. Situated in peaceful and beautiful woodlands just outside the village of Scotter, midway between Scunthorpe and Gainsborough, Laughton offers high quality care from a well trained and dedicated team of nurses and carers. We offer short term placements as well as permanent care. Laughton Croft offers high standard ensuite bedrooms which are spacious and well-presented and now fully refurbished. Dining and lounge facilities offer lovely panoramic views across lawns and woods. Assisted bathrooms and walk in showers are also available. Hairdressing, chiropody, trips out and lots of other activities are offered to be enjoyed by all residents We hope to see you soon so that we can all work together
Please Contact the Homes Manager Contact Mike Gibson, Manager on 01724 762678 on 01724 762678 to discuss your needs andhow howwe we can can help to discuss your needs and helpwww.croftcarehomes.co.uk www.croftcarehomes.co.uk
ŠLW
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Orchard Care Homes in Your Area Rooms available for long or short term stays Grimsby Manor & Grange Residential and Dementia Care Home
Second Avenue, Grimsby, N. E. Lincolnshire, DN33 1NU Telephone: 01472 752 110
Cambridge Park Care Centre
Peterhouse Road, Grimsby, N. E. Lincolnshire, DN34 5UX Telephone: 01472 276 716
Eaton Court Care Home
Eaton Court (off Augusta Street), Grimsby, N. E. Lincolnshire, DN34 4UD Telephone: 01472 341 846
For more information call
01423 859 859
or visit www.orchardcarehomes.com Working in partnership with
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Care Homes www.orchardcarehomes.com
AGEING WELL
CARE HOMES
Grimsby Grange & Manor
L
OCATED close to local amenities, and with a strong link to the surrounding community, Grimsby Grange & Manor in North East Lincolnshire, is now further strengthening its outreach work, with the opening of a monthly Dementia Café in the home. With the support of the local Alzheimer’s Society link, the home has established a new group, which has a focus to provide information and support to the families and friends of those living with dementia. An informal café that runs on the first Saturday of each month, between 10.30am and midday, there will be the opportunity to discuss with others the symptoms and impact of dementia, with regular key speakers taking part, and all accompanied by a warming cup of tea or coffee and with biscuits. “Our home has a good reputation and recognition for working well with those living with dementia,” comments Tammy Dennis, Home Manager. ‘It’s a vibrant and busy environment, and our residents enjoy life to the full.
“We wanted to extend our experience and knowledge to friends and families in the community, and create a hub for people to come to and share their stories, bringing together people in similar situations who might provide some support for
each other.” The home is going from strength to strength, following GOOD reports from the Care Quality Commission, CQC, earlier in the year for both the Grange and the Manor. The reports have highlighted the homes as having ‘a relaxed atmosphere which felt homely”, and that “… people were encouraged to participate in activities and to maintain their independence where possible.” Ratings were given based on observations of the home by the unannounced CQC team and on
conversations with staff, residents and their relatives. Additional feedback included; “It’s a very safe place and staff know how to look after people properly.” “There is a good team here…the staff are just great.” “I’ve worked here for seven years and wouldn’t want to work anywhere else.” The Manor has also been commended for a strong staff recruitment and selection process, which ensures that staff are recruited with the appropriate skills, qualifications and experience. There is a commitment to extending opportunities outside the home, with a supportive community of volunteers and regular placements for sixth form college students. Tammy Dennis, Manager of both homes, says, “We have a lovely, vibrant home where our residents and their families tell us they are very happy. Our Dementia Café is just another step in our development to engage and embed further in the community around us and we would welcome anyone in the community to join us, our doors are open.” The Dementia Café dates for the next few months are: Saturday 6th August / Saturday 3rd September
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34, Wrawby Street, Brigg, DN20 8BP
Tel: 01652 225548
... at the heart of our community Range of services include: • Long term residential care – for single persons or couples who are no longer able to live at home and require assistance & companionship.
• Rehabilitation care – we care
… For all your long and short term care needs The staff and management
for people who are recovering from illness or an accident, enabling them to regain their independence before returning home.
of Abbey Village and Glyn • Respite care – from one day to Thomas House take pride in
several weeks. We can take care of your loved ones while you have a
their reputation as a provider
break.
of high quality, tailor-made care • Dementia and Alzheimer’s care – we specialise in the care that is flexible, personalised of older people and people with and maintains quality of life for our service users in a homely environment.
early to medium symptoms of Alzheimer’s and Dementia to personal, outcome-based care plans.
• Day care – flexible day care packages to suit you and your family – Transport provided.
Bathing Services dŚĞƐĞ ďĞƐƉŽŬĞ ƚŽƚĂůůLJ ŇĞdžŝďůĞ ƐĞƌǀŝĐĞƐ ĂƌĞ ĂǀĂŝůĂďůĞ ƚŽ ŶŽŶ�ƌĞƐŝĚĞŶƚƐ� zŽƵ ŵĂLJ ĐŚŽŽƐĞ ǁŚĞƚŚĞƌ LJŽƵ ƉƌĞĨĞƌ Ă ďĂƚŚ Žƌ Ă ƐŚŽǁĞƌ� ŌĞƌǁĂƌĚƐ ĞŶũŽLJ Ă ŚŽƚ ĐƵƉƉĂ ĂŶĚ Ă ĐŚĂƚ ǁŝƚŚ ŽƵƌ ƌĞƐŝĚĞŶƚƐ� zŽƵ ŵĂLJ ĐŚŽŽƐĞ ƚŽ ƐƚĂLJ Ă ǁŚŝůĞ ĂŶĚ ũŽŝŶ ŝŶ ǁŝƚŚ ƚŚĞ ĂĐƟǀŝƟĞƐ Žƌ ƐƚĂLJ ĨŽƌ ůƵŶĐŚ� tŚĂƚĞǀĞƌ LJŽƵ ĚĞĐŝĚĞ LJŽƵ ǁŝůů ďĞ ƐƵƌĞ ƚŽ ŚĂǀĞ Ă ůŽǀĞůLJ ƟŵĞ ƐŽĐŝĂůŝƐŝŶŐ ŝŶ ƚŚĞ ǁĂƌŵ ĂŶĚ ǁĞůĐŽŵŝŶŐ ĂƚŵŽƐƉŚĞƌĞ� KŌĞŶ ƚŚĞƌĞ ŝƐ ŶŽ ŶĞĞĚ ƚŽ Ŭ Žƌ ŚĂǀĞ ĮdžĞĚ ĚĂLJƐ� ũƵƐƚ ƵƐĞ ƵƐ ǁŚĞŶ LJŽƵ ŶĞĞĚ ƵƐ� tĞ ĂůƐŽ ƉƌŽǀŝĚĞ Ă ĐŽůůĞĐƚ ĂŶĚ ĚƌŽƉ Žī ƐĞƌǀŝĐĞ� To enjoy a FREE half day taster Session at either premises, phone Glyn Thomas House on 01469 367070 Or Abbey Village on 01652 225548 for a no obligation chat to discuss your own or a loved one’s requirements
350, Pelham Road, Immingham, DN40 IPU
Tel: 01469 367070
www.abbey-village.com 34
www.glynthomashouse.com ©LW
AGEING WELL
CARE HOMES
Abbey Village and Glyn Thomas House
F
OR unique, boutique style care homes, offering a bespoke package of care - you need look no further than Abbey Village on Wrawby Street, Brigg and Glyn Thomas House, on Pelham Road, Immingham. Located at the heart of the communities both homes have a warm and homely feel, in a town centre location and our residents very much feel part of the community they live in. Families and friends drop in to visit them whenever they wish and both homes are equipped with kitchenettes for the exclusive use of residents and their visitors.
Fully trained staff deliver the highest standard of care and strive to preserve and maintain the core values of care, which are fundamental to the philosophy of both Glyn Thomas House and
Abbey village; dignity: individuality, privacy, choice, rights and fulfilment. They cater for all care needs including dementia. Both homes offer an exceptional range of activities for residents, including a dedicated activities coordinator who devises a personal activity plan for each individual resident. We have home cooked, nutritious meals prepared on-site by a fabulous chef and team. Residents are involved in designing the menu. Allergies are catered for as well as lifestyle choices.
GLYN THOMAS HOUSE This is a sister home to Abbey Village and was opened in April of this year. Situated in the town centre Glyn Thomas house is a two-storey, 32 bed home with single rooms. We have large rooms for couples or siblings. There is a lift to the first floor. There are four ground floor lounges including a sensory quiet lounge along with a pretty landscaped garden and patio.
Glyn Thomas House resident, Ivy, 91, said: ‘‘ I came in for two weeks and I was so impressed I didn’t want to go home anymore. I would recommend this place to anybody. The staff are there for you any time of the day and night. We play games, it’s getting me out a bit more, mixing with them all. The food is lovely. It’s the company I’m enjoying, I can’t praise it enough.’’
ABBEY VILLAGE Abbey Village, is a 34 room, single storey, residential care facility, which offers the combination of landscaped gardens and the advantages of local amenities within walking distance. Abbey Village service users and families have given us a 5 out of 5 rating for quality. ‘‘Lovely and caring staff. Always willing to help me no matter what I want doing. I am look after very well.’’ – Mabel ‘‘We are very satisfied with the care that my mother receives from the staff and management at Abbey Village, also the kindness and respect given to ourselves. The maintenance of the home and garden, also the interaction of the staff help towards the wellbeing of the residents.’’ – Tony and Glenys ‘‘I feel very comfortable to go home and feel my mum is being well cared for. The staff are very friendly and seem generally concerned.’’ – Margaret ‘‘Abbey Village staff are all cheerful and friendly and it seemed to us that nothing was trouble to you when helping Dad. We have no worries about Dad being at Abbey Village and that saved us from a lot of worry.’’ – Rachel
To enjoy a FREE half day taster session at either premises, phone Glyn Thomas House 01469 367070 or Abbey Village 01652-225548 – for a no obligation chat to discuss your own or a loved one’s requirements. For more information on either home go to www.glynthomashouse.com or www.abbey-village.com
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Every resident is one of the family
“
WE care for those you care about,” says Dryband One Ltd, a well-established and experienced provider of care, which is run by a family who have been in the caring business for 21 years. The company offers a selection of care homes across North and North East Lincolnshire, and each has their own individual personalities and provides something different. Cloverdale Care Home, in Laceby, has a dedicated team of staff who aim to provide an environment where dignity, privacy and independence are paramount. Each resident is treated as part of an extended family and nothing is too much trouble. We take time to get to know each resident, their life story and their families and visitors. We strive to continually improve the environment for the comfort of our residents. The staff work well as a team and truly care for the residents’ wellbeing. Cloverdale is a purposebuilt care home set in landscaped gardens. The home has recently undergone a refurbishment
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to provide a welcoming and homely setting. This meets dementia friendly standards, which helps to assist people with orientation enabling residents with dementia to find their rooms and way around the home more easily. The home comprises of two main lounges, a dining room, activities room and a beauty salon. It is always possible to find a place to be comfortable in the company of others or just a quiet time. The accommodation provides single and double rooms, all with en-suite facilities on the ground floor. Cloverdale welcomes trail visits for residents who want to experience living in the home. We provide a wide range of other services over a sevenday period, such as: • Coming in for lunch • Assistance with bathing • Providing activities and social interaction • Day care at times to suit We believe that having fun and enjoyable experiences enhance your overall happiness and wellbeing. It is important that residents maintain a level of enthusiasm for getting involved in activities such
as art and crafts, baking sessions, pampering sessions, sing alongs, sensory and external entertainment. There is regular provision of hairdressing and chiropody. The home has good links with the local community and this includes friendships with the church and exchange visits with the local nursery and primary school. A son of a service user was full of praise for the home. He said: “The care home has had a major refurb and now looks fantastic, clean and bright. “The staff are excellent and the care is second to none. They keep us informed about any changes and problems with my mum which gives me peace of mind.” A regular resident called Barbara added: “I was made welcome the moment I arrived, which was very assuring. The meals were better than I made at home. “The place itself was
very nicely decorated and spotless. “The staff were very helpful in every way and very pleasant. Nothing was too much trouble. I would recommend it to anyone. “The place itself is very special, which means a lot. You can just sit and watch the rabbits chasing about plus lots of other wildlife. “You couldn’t find a better place. It’s like a palace.”
AGEING WELL
CARE HOMES DRYBAND ONE LIMITED
WE CARE FOR THOSE YOU CARE ABOUT With a choice of six locations to meet all of your care requirements WE CARE FOR THOSE YOU CARE ABOUT
Offering you beautiful homes where the environment, individual dignity, privacy and independence are paramount and dementia friendly. Each resident is treated as part of an extended family where nothing is too much trouble and we take time to get to know the resident, their life story, and their families and visitors.
BRADLEY HOUSE RESIDENTIAL HOME
TEMPLECROFT CARE HOME
NICHOLAS HOUSE CARE HOME
Bradley Road, Grimsby DN37 0AJ Recently undergone complete refurbishment Please contact the Manager on 01472 878373 Under new management
42 Scartho Road, Grimsby, N. E. Lincs DN33 2AD Please contact the Manager on 01472 752684
11 Church Street, Haxey, Doncaster DN9 2HY Please contact the Manager on 01427 752862 or 01427 752251
NEWGROVE HOUSE CARE HOME
CLOVERDALE CARE HOME
HOLLY HOUSE
Newgrove House Care Home Station Road, New Waltham, DN36 4RZ. Tel: 01472 822176 Under new management
68 Butt Lane, Laceby, Grimsby, N. E. Lincs DN37 7AH Please contact the Manager on 01472 877000 Under new management
124 High Street, Burringham, Scunthorpe, North Lincs DN17 3LY
Please contact the Manager on 01724 782351
QUALITY CARE AT ITS BEST Our homes provide personalised care, in beautiful surroundings that are second to none. With a choice of six locations to meet all of your care requirements. You can visit at your convenience - no appointment necessary, please call the individual homes for further details.
Trial our service You are invited to come and spend some time with us, meet our residents and staff and discover what our home is all about.
For more details contact the Regional Manager Jeanette | Telephone 01472 878373 Address:
BRADLEY HOUSE RESIDENTIAL HOME Bradley Road, Grimsby DN37 0AJ
Telephone 01472 878373 ©LW
Email: jeanette.logan@bradleyhousecarehome.net www.carehome.co.uk
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hica edit Living Well with Hica We have invested heavily in our activities programme as we believe residents’ lives should be filled with vibrant individual experiences within a spirit of community. Activities are planned to appeal to the varied lifestyles and backgrounds of our residents, while offering choice, fostering independence and honouring one’s individuality. Our dedicated licenced Activity Coordinators have a holistic approach to engagement, exercise and activities and deliver a full and varied activity calendar each month which is led by the management teams and supported by the SHINE Forum. Our focus on familiar music, reminiscence-led imagery and sensory props are particularly effective for people with dementia. And the fun party atmosphere we create means that older people actively look forward to the activities they choose to join. We have a solid partnership with Oomph Wellness who are committed to transforming the health and quality of life of older people through inclusive exercise and activity classes that improve physical mobility, social interaction and mental stimulation. The Oomph team train, coach and support our activity leads across a wide range of activities and the resident activities program integrates all staff, family members and volunteers to assist in the development, implementation and success of the home. Our goal is to enable residents to do as many activities as they enjoy doing and make life as fulfilling as it was “at home, at its best,”.
www.hica-u
k.com
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AGEING WELL
CARE SERVICES
Residential Services Our dementia services for older people offer a social, supportive and welcoming environment that values independence and living life to the fullest, and feels like home. Older People’s Services Alderlea, Humberston - 01472 812 588 The Anchorage, Grimsby - 01472 250 817
Learning Disability Services Our ethos encourages individuality and nurtures abilities allowing your life to be lived according to your aspirations. Learning Disability Services The Birches, Brigg - 01652 652 348 Sunningdale Court, Scunthorpe - 01724 844 181
Domiciliary Care Services Our Domiciliary Care services are designed to support you to continue to live at home with the help you need. We aim to ensure you regain or maintain your wellness and your independence. Domiciliary Care Services Grimsby Office - 01472 811 818
1992 e c n i s e c n e ffer Making a di 39
Picking up your life, what to do next?
O
NE of the most difficult aspects of bereavement is picking yourself up afterwards. While you’re organising the funeral and other arrangements, you have something to focus and distract you from your feelings. It is only when this is all over that the loss begins to really hit home for many people. And this can be especially hard for those on their own.
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Getting back on an even keel can seem like climbing Everest and it is important to take your time. But you will recover, you will start to feel better and here are some tips to help you begin if you’re alone or without a support system: Do all the things you wanted to do but haven’t been able to do previously. • Travel – whether it be somewhere local or a trip to a faraway place you’ve
always wanted to visit. There are many tour groups for singles. • Attend nature walks, concerts, lectures and maybe the cinema. Or invite a friend you haven’t talked to in a while. • Volunteer – it is a wonderful way to make friends, stay active and feel fulfilled. • Go out to dinner alone! Women in particular might feel uncomfortable, but you have the right to ask for a table for one without feeling that people are judging you. Besides, most people are too preoccupied with their own lives to notice. • Gather a circle of friends or people in a similar situation – just make sure the evening doesn’t turn into a ‘pity party’. • Take advantage of counselling and support services in your community, if you feel the need to talk. There’s no shame at all in using such services and a friendly voice is only a phone call away.
AGEING WELL
FUNERAL PLANNING
A lasting farewell for a loved one
W
HEN you lose someone you love, it’s natural to want to withdraw from the world as you struggle to cope with the many emotions experienced at such a sad time. Yet for many, the responsibility of arranging the person’s funeral can make this impossible. It’s a challenging task, but there’s always plenty of help close at hand from your chosen funeral director – who can provide a wealth of advice, expertise and guidance – as well as relatives and friends, whose support you should never be afraid to seek out. They can also provide invaluable input into the funeral itself, if the deceased has not left specific instructions. After all, this is a great opportunity to celebrate their life and all that they meant to those who will be attending. One of the first decisions to be made is the choice of coffin or casket, which is probably wider than you might think. While wood is the traditional option, willow, bamboo, wicker and cardboard are other possibilities, and ideal for those concerned about the environment.
Unless the deceased has left specific instructions, you may decide whether their body should be embalmed – which helps to slow decay and restore a natural skin tone – or not, although there are types of funeral where it may not permitted, such as a burial at sea. Similarly, there may be restrictions on clothing and the types of personal items that you would like to place within the casket. Once again, your funeral director will be able to offer invaluable advice. Then there is the ceremony itself, which can be a real comfort to those grieving for the deceased – whether it be based on tradition, specific religious faith or a more personal belief – and which also respects his or her wishes. The funeral director will contact your chosen minister or other celebrant, or someone of the appropriate faith if you don’t have a particular person in mind, and they will discuss the arrangements with you in detail. If you have certain readings that you would like to be delivered and hymns or other songs, be sure to outline what they are and don’t forget that some hymns can be sung and played to different music. It is also possible to hold a civil funeral ceremony,
for those who don’t have a particular religious faith. Once more, your funeral director can advise on how to go about arranging this, as well as the timing of the ceremony – whatever its type. And the tone of funerals nowadays can be very different, from the solemnity of the more traditional approach to an event that could actually be described as happy or uplifting, where those attending are dressed as colourfully as possible. Clearly, there is no right or wrong in this instance. The wishes of the deceased and his or her loved ones are what count, although if you are planning something out of the ordinary it’s always wise to let other mourners know in advance. The spoken tribute – or eulogy – to the deceased can also vary in format and content, whether it’s delivered by the minister or by a loved one. It often includes a brief summary of the person’s life, their likes, loves, achievements and how they touched the lives of others. Always sincere, often emotional and sometimes even light-hearted, they’re the gentlest of ways to say a final goodbye to the deceased and remember just what a wonderful person they were.
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J Naylor will help you say farewell with dignity
J
NAYLOR Funeral Directors is continuing to go the extra mile when providing clients with a tailored and personal service to suit all budgets. J Naylor has funeral homes in Scunthorpe, Crowle and Brigg. Recently they fully refurbished their premises in Comforts Avenue, Scunthorpe, as well as adding a new fleet of funeral cars. Their large premises in Scunthorpe was sympathetically upgraded throughout with new furnishings, carpets and furniture. There is a large reception where funerals can be arranged or where families can meet prior to the start of a funeral. There are five private chapels of repose on site, offering complete discretion and privacy to the bereaved at their time of need. Their funeral fleet offers clients quality vehicles at a competitive price. The business is managed by Andrew Holliday – a Scunthorpe-born qualified funeral director and embalmer with over 35 years of experience of arranging and conducting funerals. He is assisted by his son Tony Holliday and colleague David Duckitt. A statement from the company said: “Every funeral
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From left Phil Dixon, Claire McCready, Dave Duckett, Tony Holliday, Stacey Keast, Joe Naylor, Alastair Fowler and Andrew Holliday. is unique and one of our funeral team will discuss all aspects of the funeral and arrange it according to your wishes, guiding and supporting you through the difficult process of coping with the death of a loved one. “We offer a respectful and dignified service, while, at the same time, assisting our families to celebrate the life of the deceased.” J Naylor is able to provide a range of services which include horse drawn funerals, woodland burials and repatriation. As well as arranging funerals, J Naylor also offer a range of associated services such as the ordering of floral
tributes, service sheets and catering. J Naylor Funeral Directors is also a member of the National Association of Funeral Directors (NAFD). This means that the premises are regularly inspected and checked to ensure they are complying with its professional code of practice for Funeral Directors. J Naylor is proud to offer a pre-paid funeral plan from Perfect Choice, a plan backed by the NAFD. For further information on the pre-paid funeral plan, or for assistance with any funeral-related query, please do not hesitate to call the team on 01724 280082.
AGEING WELL
FUNERAL DIRECTORS
HOW MAY WE HELP YOU? The first steps to be taken when a death occurs are often the hardest to make.
Please call us at J. Naylor Funeral Directors, our experienced staff will help you. Examples of our services include r )PSTF ESBXO GVOFSBMT
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Your requirements will be handled to the very highest standards.
J NAYLOR FUNERAL DIRECTORS 1-&"4& 5&-&1)0/& 64 '03 "44*45"/$& )0634
SCUNTHORPE 01724 280082
BRIGG 01652 650520
CROWLE 01724 712669
www.jnaylor-funerals.co.uk
A PRIVATELY OWNED BUSINESS SERVING THE NORTH LINCOLNSHIRE AREA FOR OVER 35 YEARS ©LW
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Choose well and stay well A&E isn’t always the best place to go. You may get more appropriate and faster treatment elsewhere. If you become ill or injured make sure you choose the right NHS service. Saw his GP
In the right place at A&E
Went to the pharmacy, feeling better already
Rang Single Point of Access for advice
For advice about choosing the right NHS service visit
www.northeastlincolnshireccg.nhs.uk/choosewell Alternatively please read the article on pages 22 and 23 about choosing the right NHS service
Don’t forget If it’s not a 999 emergency but you need medical help fast in North East Lincolnshire, call the Single Point of Access (SPA) on 01472 256 256. SPA is dedicated to helping people who live in North East Lincolnshire or are registered with a North East Lincolnshire GP. For advice about choosing the right NHS service please read the article on pages 26 and 27